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Wild Coast Sun Hotel
Wild Coast Sun Hotel
Wild Coast Sun Hotel
Wild Coast Sun Hotel
Wild Coast Sun Hotel
Wild Coast Sun Hotel
Wild Coast Sun Hotel

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7.6

Very good

269 reviews

269 reviews

Breakfast5
Beach3
Swimming Pool2
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Wildcoast Sun 100 m
Wildcoast Sun Country Club 220 m
Wild Waves Water Park 360 m
The Wild Coast Sun Hotel 2.4 km
The Estuary Country Hotel 2.8 km
Beaver Creek Coffee Farm 3.9 km
Beaver Creek Coffee Estate 4.6 km
Clearwater Trail Centre 4.7 km
Umtamvuna Nature Reserve 9.3 km
Mac Banana Farm Stall 12.4 km

Wild Coast Sun Hotel

Main Bizana Road, Mzamba Beach, Rennies Beach, Port Edward, South Africa, 4295 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Rennies Beach part of Port Edward, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

A/C

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Car park

Complimentary WIFi in all rooms

Swimming pool [indoor]

Kids club

Luggage storage

Cash withdrawal

Value for money7.3
Location rating8.2

Rooms available at Wild Coast Sun Hotel

Very good
Room comfort & quality

7.5

Accessible Double Bed
...
  • Room size: 28 m²/301 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Luxury King Bed
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Twin
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 queen beds
Enter dates to see prices
Luxury
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 sofa bed and 2 double bed...
Enter dates to see prices
Sea View King Room
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Family Deluxe Sea View
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 1 sofa bed and 2 double bed...
Enter dates to see prices
Superior Luxury Suite
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Twin Deluxe Sea View
...
  • Room size: 28 m²/301 ft²
  • Sea view
  • 2 queen beds
Enter dates to see prices
Deluxe Sea View
...
  • Room size: 34 m²/366 ft²
Enter dates to see prices
Accessible Luxury Room
...
  • Room size: 38 m²/409 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Wild Coast Sun Hotel?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Wild Coast Sun Hotel?

Wild Coast Sun Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Wild Coast Sun Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Port Edward with private transportation, the resort can arrange car rental for you.

What are my dining options at Wild Coast Sun Hotel?

Wild Coast Sun Hotel features on-site restaurants for your dining convenience.

What is the smoking policy at Wild Coast Sun Hotel?

Wild Coast Sun Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Wild Coast Sun Hotel?

Restaurants including Beaver Creek Coffee are popular in Wild Coast Sun Hotel’s neighborhood which is known as Rennies Beach.

What are popular attractions near Wild Coast Sun Hotel?

Guests at Wild Coast Sun Hotel can easily visit Wild Waves Water Park, The Estuary Country Hotel and Beaver Creek Coffee Farm located in the Rennies Beach area.

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Explore the neighborhood

What people love about Wild Coast Sun Hotel

  • 8

    Very good

    "Good for a quick getaway"

    Varund

    |

    April 2, 2022

  • 8

    Very good
    Staff 

    "Staff: opportunity for improvement - more friendly and accommodating."

    Rashen

    |

    December 27, 2021

  • 10

    Exceptional

    "Enjoyed holiday"

    Shanita

    |

    December 20, 2021

Property ranking|Compared to 95 Port Edward properties
See all rankings
Room comfort score
7.5/10
Value for money score
7.3/10
Service score
7.3/10
Cleanliness score
7.6/10
Better than
99
%
of Port Edward properties
Better than
97
%
of Port Edward properties
Better than
97
%
of Port Edward properties
Better than
97
%
of Port Edward properties
Overall rating:

7.6

Very good
269 reviews
Cleanliness
7.6
Facilities
7.8
Location
8.2
Read all reviews >
What travelers say they love:
Staff was friendly and helpful.
Natasha from South Africa
Family with young children
More about Wild Coast Sun Hotel

More about Wild Coast Sun Hotel

Wild Coast Sun Hotel

Take advantage of a wealth of unrivaled services and amenities at Wild Coast Sun Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Exploring Port Edward is made even more convenient with the car hire services available at the resort.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service and luggage storage for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Wild Coast Sun Hotel is furnished and equipped with handy amenities. Some rooms at Wild Coast Sun Hotel are equipped with air conditioning for your convenience. In-room entertainment such as television and in-room video streaming is provided for guests in some selected rooms. The resort also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar and casino can be as fun as a night out with your travel companions.
Throughout the day, you can enjoy the activities offered at Wild Coast Sun Hotel. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like non-motorized water sports. Water sports are incredibly convenient with water park provided by Wild Coast Sun Hotel.
Get the family involved in activities such as horse riding. Have fun without traveling far, by taking advantage of the tennis court, golf course on site and bowling alley at Wild Coast Sun Hotel. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 98% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Port Edward.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

7 mentions

Food & Dining

3 mentions

Swimming Pool

1 mention

Housekeeping

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Casino
  • Exercise area
  • Garden
  • Golf course [on-site]
  • Horseback riding
  • Massage
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)

Cleanliness and safety

  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Transport to airport

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Mini bar
  • Non-smoking
  • TV
  • Wi-Fi [complimentary]
Location
Main Bizana Road, Mzamba Beach, Rennies Beach, Port Edward, South Africa, 4295
Excellent
Location

8.2

Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until10:00

Getting around

  • Travel time to airport (minutes)120

The property

  • Number of restaurants9
  • Number of rooms 396
  • Room voltage220
  • Most recent renovation2012

Reviews of Wild Coast Sun Hotel from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.6
Facilities7.8
Location8.2
Room comfort and quality7.5
Service7.3
Value for money7.3
High score for Port Edward
Rating
9+ Exceptional (26)
8-9 Excellent (9)
7-8 Very Good (21)
6-7 Good (10)
<6 Below Expectation (28)
Time of the year
Mar - May (22)
Jun - Aug (12)
Sep - Nov (22)
Dec - Feb (38)
All guests (243)
All room types
All languages

Show reviews that mention 

Showing 94 verified guest comments
12345
10.0
Exceptional
shakuntulla from South Africa
Family with young children
Stayed 3 nights in August 2018

Exceptional”

I would like to inform you that this booking that you made for me to the wild coast sun was totally disappointing. I was requested to pay an additional amount. I have paid you in full for which you have sent me a confirmation of full payment. I have sent this confirmation to the wild coast sun. I was told that you used a different company to make this booking on your behalf. I am very disappointed and hold you responsible for the extra amount to be paid to the wild coast sun. Please treat this as urgent I await your reply. Mrs S Nurbadh

Reviewed August 13, 2018

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9.2
Exceptional
Thara from South Africa
Couple
Twin Deluxe Sea View
Stayed 2 nights in May 2019

Exceptional”

The wild coast sun is always busy so there is a need for more porters. Checking out - there was a waiting list for availability of porters. Preference should be given to elderly folks to assist with their luggage. My husband is hardly able to walk(an outing was good for him) but I carried all the luggage.

Reviewed May 10, 2019

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9.6
Exceptional
Edwin from South Africa
Couple
Sea View King Room
Stayed 3 nights in November 2020

Amazing Stay At Wild Coast Sun”

Our stay at the Wild Coast Sun was amazing. We enjoyed the closeness of the different amenities. The short drives to other sight seeing sites are a bonus.

Reviewed November 23, 2020

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Dear Edwin , I'm glad that you went Wild in a island -style paradise and enjoyed yourself . Looking forward to welcome you into our unspoiled beach fun. Regards Wild Coast Sun Team

Responded July 06, 2021
Wild Coast Sun Hotel
8.8
Excellent
Naveen
Family with young children
Luxury Twin
Stayed 2 nights in May 2019

Water park closed”

I booked my accommodation 6 months in advance. Staff lied to me on 2 separate occasions when the wild waves water park was open. I had to change my original date after 3 weeks of fighting with Agoda and the resort. Wild Coast confirmed the new dates when the water park will be open. When my family gets there, they changed the maintenance dates without advising us. Shocking service by reservation staff

Reviewed June 10, 2019

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Dear Naveen, We apologized for but this is done to make sure that we take care of our guests safe at all times . Regards Wild Coast Sun Team

Responded July 06, 2021
Wild Coast Sun Hotel
10.0
Exceptional
Karoon
Family with young children
Twin Deluxe Sea View
Stayed 10 nights in December 2019

Lovely family getaway ”

Lovely resort to park the car & destress. Family vacation that met our needs. Morning & afternoon walks on the beach, some days at wild waves, a alot of time relaxing & playing at the hotel pool, evenings playing games.

Reviewed December 31, 2019

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Dear Karoon , Happy that your tropical playground , unspoiled beach fun experience of island-style was enjoyed in a coast four -star hospitality with a warm water . Thank you for escape to this endless summer . Regards Wild Coast Sun Team

Responded July 06, 2021
Wild Coast Sun Hotel
6.0
Reetesh from South Africa
Family with young children
Luxury
Stayed 1 night in January 2015

Wild coast”

Large rooms, clean rooms, great breakfeast @ Chico's

We had an awesome stay. Things that definitely need to improve at Wild Coast: 1. Need a proper food court with KFC, Nando's, Fish aways, etc (Current food court is too small and limited). 2. Opening and closing times of Wild waves need to change. (currently at 9am to 5pm) Your check in times are 2pm and check out at 10am, which means that if your are staying at the hotel for one night, you have very limited time to go to Wild waves. Suggested times should be 7am to 5pm. 3. Access to Wild Waves for hotel residents should be free. Currently if you stay at the hotel you have to still pay R25 per person for a tag to get into Wild waves. 4. The hotel doesnt offer an iron and ironing board. This is something that should be offered as people come to the hotel with suitcases where their clothes will be creased. This is an essential for the rooms. What the hotel does, is force you to send your clothes to laundry to get it pressed and you have to pay for it. 5. Bottle water should be provided in every room. 6. Number of tokens for each game in the entertainment centre seem to be increasing frequently. Now, to try to catch a teddy bear in a machine, it costs R6. Please reconsider these prices for the kids. 7. Lastly the prices of rooms per night are seriously overstated. In a family room, hotel policy says max 2 adults and 2 children. The rooms are big enough to accommodate 4 adults.This should be allowed.

Reviewed January 18, 2015

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10.0
Exceptional
Mireille from South Africa
Family with young children
Luxury Twin
Stayed 4 nights in September 2019

Fun, rain or sun”

Booking in was well organised, just disappointed that even though I sent e-mail and contacted property my children were not added to the booking., however it was dealt with and breakfasts were booked to the room. Waterpark is amazing loved it, even grandparents were up to having a ride on the slides. Although we had bad weather the kids were well entertained with excursions to mac banana with adventure zipline and put put. At the hotel the games are plenty. Children are safe and can enjoy some freedom. Restaurants were well runned, only item I felt was very expensive were drinks (soft drinks) especially at chico restaurant however juice, tea and coffee is available at breakfast at no charge. Manghwanani Spa was a huge disappointment I will not book again I feel there are better service and prices of the property.

Reviewed October 03, 2019

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6.0
CHRISTOPHER from South Africa
Couple
Sea View King Room
Stayed 3 nights in August 2015

not as good as it used to be”

location, room,

we had stayed at the wild coast sun many years ago and found it excellent. we were very disappointed this time. The food was poor. We had a dinner in the commodore restaurant. our friends had oxtail- inedible, lamb curry - full of bones and my husband and i had line fish which was overcooked and dry. we also had dinner at Chico's which was slightly better but still not what one would expect from a 4* hotel.(for example i would have expected some nuts with a stir fry) the toilet at the commodore restaurant was not very clean. We had a drink in the lagoon bar before dinner and the only dry white wine by the glass was a chardonnay. my husband had asked for a sauvignon blanc but was not informed that they only served chardonnay by the glass. all in all a disappointing experience.

Reviewed August 15, 2015

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5.6
Christo from South Africa
Couple
Twin Deluxe Sea View
Stayed 4 nights in April 2018

Wild Coast Sun no longer star rated”

It was disappointing to find out that Wild Coast Sun no longer has stars as rated by the SA Tourism board. It is now clear why. The buildings require serious renovations throughout (inside and out). Our room was not ready on arrival. Later when occupying the room the TV was out of order. The phone was also not working and as a result wifi was not working. To add to the embarrassment they ran out of coffee and could not furnish our room with two sachets of coffee. When phoning the GM to inquire about all these issues his/her PA informed us that they indeed could not offer us sachets of coffee as staff members for some reason did not order from suppliers. A hotel at R1000 plus per night and no coffee? Some staff members were very friendly and efficient while other just could not be bothered specially in the dining hall during breakfast. Overall disappointing. Will rather spend my money at San Lameer Hotel.

Reviewed April 24, 2018

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5.6
JOSETTE
Family with young children
Family Deluxe Sea View
Stayed 3 nights in January 2021

Wild coast sun”

This hotel is special..only complaint I have is that the whole hotel needs a total revamp. Beds are old and super hard and creeky. Bathrooms , rooms basically everything needs a fresh new look. After this I will be back definitely. I've been coming to Wild Coast Sun for 30 years ....thats why I know how old everything is.

Reviewed January 13, 2021

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Dear Josette , Your constructive feedback is noted however , you must have missed a lot of changes that have been done in the hotel side. Regards Wild Coast Sun Team

Responded July 06, 2021
Wild Coast Sun Hotel
9.6
Exceptional
Poovendhiren from South Africa
Family with young children
Luxury Twin
Stayed 3 nights in December 2017

Lovely stay”

Beautiful secluded beach. Perfect for morning walks. Hot weather even when overcast. Nice waterpark for kids. Different options for breakfast. Good base to explore surrounding beaches and sites. No room service though was a drawback. Overall a good stay.

Reviewed February 07, 2018

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9.2
Exceptional
Christine
Couple
Sea View King Room
Stayed 2 nights in August 2019

Christine Mid 60's South Africa”

Generally a very pleasant stay and I will go back with my family and Grand kids in summer. Breakfast were great , Service was great, Housekeeping great. My only reservations were with the Chico's Buffet - Underwhelming. The roast and the pork belly were overdone and the selection of cooked veg very limited to a butternut and some conglomeration could have been Ratatouille . In general lacking in any inspiration. For the rest we enjoyed ourselves and will go again.

Reviewed August 10, 2019

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7.7
Very good
Nazaren from South Africa
Family with young children
Luxury
Stayed 3 nights in January 2016

None”

Food pool an beach

The stay was excellent I booked a family room to take my famil, but was disappointed wen checking out I had to paid for their breakfast which was included in the package. I also had to pay for the wild waves wen it was included in my package.very disappointed.

Reviewed January 11, 2016

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10.0
Exceptional
Natasha from South Africa
Family with young children
Family Deluxe Sea View
Stayed 2 nights in December 2020

Comfortable and entertaining ”

From check in, the experience has been on point. Staff were well prepared for my arrival. Helpful and accommodating. There was so much to do with my son. The water park was out of this world. Beautiful pools. The Chicos restaurant was a surprise. Delicious and value for money. Most importantly, I felt protected from covid by the hotel and staff

Reviewed December 23, 2020

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Hi Natasha , Thank you for taking a time to give a feedback on your experience in this island-style , your son went Wild in island . you had a lovely Coast in our four-star hospitality , warmer staff & waters . We would like to see you escaping to an endless summer again . Regards Wild Coast Sun Team

Responded July 06, 2021
Wild Coast Sun Hotel
10.0
Exceptional
Terence from South Africa
Family with young children
Luxury Twin
Stayed 1 night in January 2015

Outstanding Service Rendered by Wild Coast Sun”

Customer Service; Facilities; Neatness & Hygiene

My stay was fabulous, the customer service rendered by Penny at reception was extremely professional, warm and welcoming. The place was extremely neat and very attractive. Cleaning staff and potters literally dazzled me. I was also impressed with the shuttle service. The hospitality and reception was outstanding and worthy of any accolade of the highest order. Well done and keep it up!

Reviewed January 16, 2015

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8.0
Excellent
Rene from South Africa
Family with young children
Luxury Twin
Stayed 2 nights in May 2019

Small break away ”

Even though ques at reception take over 20 minutes for check in. We had no issues and given what we had asked for when making the booking. Rooms were clean. My son was disappointed though as the water waves park was closed. Luckily the beach is walking distance so that kept him entertained. Breakfast was fine. Normal buffet. Nothing spectacular. Although Sunday morning was a rush with people checking out so it was waiting over 15 minutes to get in and then looking ourselves for a vacant table as no one assisted to available tables . Check out process was fine, we asked for late check out so was given 11am. But all in all our 2 days there was relaxing.

Reviewed May 27, 2019

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7.6
Very good
Unsurie
Family with young children
Luxury King Bed
Stayed 3 nights in November 2019

Very good”

Check in is really disappointing. I stood 2 hours in a queue after my long trip just to check in to the hotel. When we got to the room, the telephone was not working. Towels were short. I had to physically walk down to reception once again to report these faults. Therefore, check in at 3 ended as check in at 6. Also, booking online with Agoda, should be exactly as you book in. If you are given a sea facing room or family room with specified items then you should not once again have to ask/beg for these items on check in at a Hotel.

Reviewed November 21, 2019

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10.0
Exceptional
Thiroshan from South Africa
Family with young children
Luxury King Bed
Stayed 1 night in November 2017

perfect getaway ”

beautiful and perfect getaway. only downfall I had was with little kids room was right at the end.. overall was a perfect stay

Reviewed December 02, 2017

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8.0
Excellent
Nishanti from South Africa
Couple
Sea View King Room
Stayed 2 nights in March 2018

Very good”

Would have liked a bit friendlier staff at reception and especially the bar in the casino. I noted a few times that I greeted and the gesture was not returned. Housekeeping staff were very friendly. It was my husband's 40th birthday and I enquired of special arrangements that I could make on my booking request...i was told at reception (in front of my husband!) that i could arrange a cake...it would have been nice to have been a bit more discreet as it was meant to be a surprise. Overall though, a good stay.

Reviewed March 30, 2018

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3.3
Nazeem from South Africa
Family with young children
Sea View King Room
Stayed 5 nights in November 2015

For this price you could get much better”

Our stay at the hotel was awful. Checking in to the hotel was a disaster. The reception desk was quite unfriendly, inept & failed to prepare for everyone's check in. We stood in the queue for just over 1 hour. Only 3 reception staff was available because the others decided to take a late lunch. Also, some of the staff kept checking their facebook accounts on their mobile phones. The hotel room was quite bad because they the air conditioning was broken. We logged 3 calls to have it repaired but because they forgot to log the call to have it repaired. I had to search for the hotel manager who eventually gave us another room after 3 days of begging to have the air-con repaired or for a room change. The hotel is not suitable for couples with babies under 18 months. They claimed they had baby sanitizers and bottle warmers but during check in they said they didn’t. A number of people complained about this. The food choices were poor. Every restaurant closed at 9PM and room service on average takes between 60 minutes to 90 minutes to deliver food because they have limited staff. The wild water park is in poor condition. Rides were closed on the day of entry. When booking the hotel on Agoda it states that you will receive free entry however what this means is you will receive a reduced cost entry. Apparently the Wild Coast Hotel didn't notify Agoda about this. Checking out of the hotel was another issue because they attempted to charge us for our entire hotel stay stating that Agoda forgot to send them proof of payment. We had to wait another 30 minutes for the reception staff to follow up with Agoda. This happened to every person who made online bookings regardless of which site was used to book their stay. Unless you're an avid gambler or have a desire to stay at shady hotels then I would rather suggest staying at an alternative hotel or one of the luxury lodges around the South Coast.

Reviewed December 07, 2015

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