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Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long
Vinpearl Resort & Spa Ha Long

Removed from saved list

8.7

Excellent

617 reviews

617 reviews

View14
Housekeeping11
Swimming Pool8
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Dong Thien Cung 3.3 km
Dau Go Gotto 3.7 km
Bai Chay Bridge 4.7 km
Hon Ga Choi Island 5.6 km
Soi Sim Island 11.3 km
Sung Sot Cave 12.8 km
Luon Caves 16.8 km
Cua Van Fishing Village 17.8 km
Nearby landmarks
Bai Chay Tourist Wharf 820 m
Dau Go Cave 1.6 km
Castaway Island 1.6 km
Núi Bãi Cháy 1.8 km
Halong Marine Plaza 2.0 km
Ha Long Night Market 2.0 km
Bai Chay Beach 2.0 km
Quảng trường Mặt Trời 2.1 km
Hồ Hùng Thắng 2.2 km
Bệnh viện Quốc tế Hạ Long 2.4 km

Vinpearl Resort & Spa Ha Long

Rều Island, Ha Long, Ha Long, Vietnam, 8433 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ha Long part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

Value for money8.4
Distance to city center9km
Location rating8.6
Nearest airportCat Bi International Airport (HPH)
Distance to airport33.9 km

Rooms available at Vinpearl Resort & Spa Ha Long

Exceptional
Room comfort & quality

9.5

Executive Suite Sea View
...
  • Room size: 76 m²/818 ft²
  • Sea view
  • 1 super king bed
Enter dates to see prices
Deluxe twin with Sea View
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Deluxe Double with Sea View
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Ocean View- Fullboard
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Luxury Double Room
...
  • Room size: 38 m²/409 ft²
Enter dates to see prices
Executive Suite
...
  • Room size: 76 m²/818 ft²
  • 1 king bed
Enter dates to see prices
Family Suite
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Panoramic Suite
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Vinpearl Resort & Spa Ha Long?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Vinpearl Resort & Spa Ha Long?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Vinpearl Resort & Spa Ha Long?

Vinpearl Resort & Spa Ha Long is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2600000 VND. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Vinpearl Resort & Spa Ha Long has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Ha Long with private transportation, the resort can arrange taxi service.

Is breakfast offered at Vinpearl Resort & Spa Ha Long?

Wake up to a great buffet breakfast at Vinpearl Resort & Spa Ha Long.

What are my dining options at Vinpearl Resort & Spa Ha Long?

Vinpearl Resort & Spa Ha Long features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Vinpearl Resort & Spa Ha Long?

Vinpearl Resort & Spa Ha Long does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Vinpearl Resort & Spa Ha Long?

Restaurants including Nha Hang Phuong Nam Ha Long, Co Ngu Restaurant and Gogi House are popular in Vinpearl Resort & Spa Ha Long’s neighborhood which is known as Ha Long.

What popular shopping places are close to Vinpearl Resort & Spa Ha Long?

Located in the Ha Long area, Vinpearl Resort & Spa Ha Long is close to great shopping choices like Bai Chay Commercial Center.

What are popular attractions near Vinpearl Resort & Spa Ha Long?

Guests at Vinpearl Resort & Spa Ha Long can easily visit Sun World Ha Long Park, Dragon Park and Quảng trường Mặt Trời located in the Ha Long area.

What popular beaches are close to Vinpearl Resort & Spa Ha Long?

Guests at Vinpearl Resort & Spa Ha Long can easily visit Bai Chay Beach in the Ha Long area.

What popular natural sightseeing spots are close to Vinpearl Resort & Spa Ha Long?

Vinpearl Resort & Spa Ha Long is located in the Ha Long area, which is famous for natural sightseeing destinations such as Dau Go Cave and Núi Bãi Cháy.

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Explore the neighborhood

What people love about Vinpearl Resort & Spa Ha Long

  • 8.4

    Excellent
    Staff 

    "Convenient, good view, staffs are nice."

    minh

    |

    February 3, 2021

  • 9.2

    Exceptional
    Location

    "Just 2 minutes by boat off the coast Very quiet place with fresh air and private beach We have enjoyed our stay very much"

    Minh

    |

    July 2, 2020

  • 10

    Exceptional
    Breakfast

    "Breakfast buffet was exceptional."

    Tui

    |

    March 13, 2020

Property ranking|Compared to 758 Ha Long properties
See all rankings
Room comfort score
9.5/10
Cleanliness score
9.2/10
Room size
46 sqm.
Value for money score
8.4/10
Better than
99
%
of Ha Long properties
Better than
95
%
of Ha Long properties
Bigger than
93
%
of Ha Long properties
Better than
91
%
of Ha Long properties
Overall rating:

8.7

Excellent
617 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.6
Read all reviews >
What travelers say they love:
Great breakfast and the spa treatments are good and not over...
Peter from Sweden
Family with young children
More about Vinpearl Resort & Spa Ha Long

More about Vinpearl Resort & Spa Ha Long

Vinpearl Resort & Spa Ha Long

Rejuvenate and recharge with a getaway and all that Ha Long offers at Vinpearl Resort & Spa Ha Long.
Vinpearl Resort & Spa Ha Long offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides taxi services to help you find what you want in Ha Long.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the resort. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The resort provides blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Vinpearl Resort & Spa Ha Long include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The resort also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms. Vinpearl Resort & Spa Ha Long also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar.
Vinpearl Resort & Spa Ha Long offers an excellent variety of recreational facilities. The resort's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The many offerings at Vinpearl Resort & Spa Ha Long ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Vinpearl Resort & Spa Ha Long gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court in the resort. Have some relaxing fun with family and friends at the library.
Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Take some time to explore Ha Long. The most well-known nearby local attraction is Dau Go Gotto which is located just about 3.7 km away. Spend a day on an ocean adventure with an easy trip to Hon Ga Choi Island located 5.6 km away.


Reasons to stay here

Past guests rate facilities here higher than 94% of the city's accommodation.
This resort stands above the rest with a cleanliness score that beats 94% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Swimming Pool

11 mentions

Food & Dining

9 mentions

Breakfast

5 mentions

Housekeeping

4 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Garden
  • Hot tub
  • Light therapy
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Accessible by elevator
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Complimentary drinking water
  • Desk
  • Fire extinguisher
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Mobile hotspot device
  • Non-smoking
  • Pajamas
  • Phone
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke alarm
  • Socket near the bed
  • Soundproofing
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Walk-in shower
  • Whirlpool bathtub
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Bay View Restaurant

  • Cuisine: International
  • Menu: Buffet

Pavilion Restaurant

  • Cuisine: Vietnamese
  • Menu: A-la-carte

Akoya Restaurant

  • Cuisine: Japanese, Vietnamese
  • Menu: A-la-carte
Location
Rều Island, Ha Long, Ha Long, Vietnam, 8433
Excellent
Location

8.6

Airports

  • Cat Bi International Airport (HPH)
    33.9 km

Public transportation

  • Halong Train Station
    4.0 km

Hospital or clinic

  • Bệnh viện Quốc tế Hạ Long
    2.4 km

Shopping

  • Bai Chay Commercial Center
    3.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Dong Thien Cung
    3.3 km
  • Dau Go Gotto
    3.7 km
  • Bai Chay Bridge
    4.7 km
  • Hon Ga Choi Island
    5.6 km
  • Soi Sim Island
    11.3 km
  • Sung Sot Cave
    12.8 km
  • Luon Caves
    16.8 km
  • Cua Van Fishing Village
    17.8 km

Nearby landmarks

  • Bai Chay Tourist Wharf
    820 m
  • Dau Go Cave
    1.6 km
  • Castaway Island
    1.6 km
  • Núi Bãi Cháy
    1.8 km
  • Halong Marine Plaza
    2.0 km
  • Ha Long Night Market
    2.0 km
  • Bai Chay Beach
    2.0 km
  • Quảng trường Mặt Trời
    2.1 km
  • Hồ Hùng Thắng
    2.2 km
  • Bệnh viện Quốc tế Hạ Long
    2.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Others
  • A maximum of 1 children under 4 years old stay for free if using existing bedding. Any additional child will be charged an extra fee.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in. In the case that guests could not provide birth certificates for children, the children’s age will be converted from their height.
  • The package includes 3 meals (breakfast, lunch and dinner). Guest are able to change the meal plan from lunch on departure date to lunch on arrival day by informing the property at least 5 days prior arrival. Meal change are only available for guests checking in before 1:00 PM and checking out before lunch on departure day. Guest who wish to have lunch on check out date will be charged an additional buffet cost.
  • A security deposit of VND 1,000,000 per room, per night is required upon check-in for charges or damages during the stay and will be refunded upon departure.

  • In order to save time for check-in process and strengthening security, the property has deployed a photo identification management system. Guests are therefore required to send the property photos (taken within 1 month) after reservation is made.
  • Guest arrangements may be 3 adults and 1 child under 12 years old or 2 adults and 2 children under 12 years old.
    The maximum number of extra bed per room is 1.
    If there are 2 children 4 – 11 years old, an extra bed must be added. Guests will be charged for the additional child.
    Children 12 years and older are considered as adults.
    Guest must provide the property the full list of guest names and children’s age prior to arrival.
  • One child under 4 years old stays for free if using existing bedding.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee2600000 VND
  • Distance from city center9km
  • Travel time to airport (minutes)170

The property

  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants3
  • Number of rooms 384
  • Year property opened2015
  • Most recent renovation2015
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Vinpearl Resort & Spa Ha Long from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.8
Location8.6
Room comfort and quality9.5
Service8.7
Value for money8.4
High score for Ha Long
Rating
9+ Exceptional (148)
8-9 Excellent (62)
7-8 Very Good (44)
6-7 Good (15)
<6 Below Expectation (33)
Time of the year
Mar - May (94)
Jun - Aug (75)
Sep - Nov (69)
Dec - Feb (64)
All guests (617)
All room types
All languages

Show reviews that mention 

Showing 302 verified guest comments
12345
9.3
Exceptional
Wee from Singapore
Family with teens
Stayed 2 nights in December 2015

An unforgettable stay”

Pavilion Restaurant, beautiful and spacious rooms with postcard view and great food

The 10 of us are very impressed with this resort on this beautiful island. -Vinpearl staff arranged transport for us from Hanoi hotel to this resort. Fast check-in at the grand ferry terminal. Only a few minutes ferry transfer with short waiting time -A wide spread of sumptuous food for both breakfast and dinner buffet at Bayview Resturant -Good and value for money spa services. It costs 700,000 VND after the 500,000 VND discount for body massage. -Pavilion Restaurant is a very big and unique restaurant sitting on the sea. I enjoyed the ambience and 'live' band while dining there. It is a pity that it was rather quiet when we dined there twice. I suppose most hotel guests are not aware of this restaurant. It was the concierge staff who showed us the way. -We like the gym which opens at 6 am -Sunset Halong Bay cruise from 3 to 6 pm. We cancelled the trip as most of my group members felt the night gets dark from 5 pm and the cruise tour is too short. The staff was very kind to help us arrange booking from another cruise operator.

Reviewed December 15, 2015

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Dear Wee, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.6
Exceptional
Allan from Philippines
Group
Deluxe Double Room
Stayed 1 night in June 2016

26th Birthday Celebration!”

Vin Pearl Ha Long Bay Resort exceeded my expectations! From the smooth check-in operation until the end, truly an amazing Birthday treat for myself! It gives me a truly paradise experience. I celebrated my 26th birthday on this resort and I could not ask for more. Heavenly sumptuous buffet breakfast, relaxing ambiance of spa, sauna and jacuzzi, 5-star swimming pool area, vibrant gym facilities! Truly an amazing experience for me! And one thing, this experience make a memorable and unforgettable one. A nice birthday present from the resort. Delicious birthday cake. Thank you Ms. Huyen for your warmth hospitality. You are truly an asset of the company. Company should promote you soon.

Reviewed June 18, 2016

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Dear Mr. Allan, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.6
Exceptional
Ross from Australia
Couple
Deluxe Double with Sea View
Stayed 6 nights in November 2017

6 Star Hotel in Halong Bay.”

Vinpearl Hotel Halong Bay is the most luxurious hotel & resort you will find in Halong Bay. The rooms are luxurious, has a magnificent outdoor pool which is huge with a pool bar with in pool seating; a seawater swimming enclosures with lifeguards plus an indoor pool. Other hotel amenities include steam room & sauna, two restaraunts with buffet or a la carte to choose from. The cruise boat tours of HalongBay ate about a 25 minute taxi ride from the hotel.

Reviewed December 06, 2017

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Dear Ross, Thank you for choosing to stay with Vinpearl Ha Long Bay Resort during your recent visit to Ha Long and for recommending us to other travelers. We are delighted to learn that you loved the hotel accommodation and satisfied with our associates. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Vinpearl Ha Long. Yours sincerely, Hotel Management Team Vinpearl Ha Long Bay Resort

Responded December 09, 2017
Vinpearl Resort & Spa Ha Long
7.6
Very good
Ross from United Kingdom
Couple
Deluxe Double Room
Stayed 1 night in May 2017

Nice but not perfect for a five star hotel”

The Vinpearl at Ha long Bay is a resort on its own private island. The hotel is a beautiful and elegant building with an uninterrupted view of the limestone islands. Its numerous private beaches are clean & peaceful and it has a number of good sized swimming pools to choose from. The staff are friendly and always willing to help and we had a great massage at the spa as you would expect at a 5* resort. Unfortunately, there were a few things that let it down including those that it can fix and those it probably cannot. Those it can: - At check-in we weren't given any details such as the times for breakfast/dinner or any activities that it has to offer. - We had to go get our bags when we first arrived as they weren't brought to our room. - The food quality in their a la carte restaurant (pavilion) was poor. Our seafood fried rice contain hardly any seafood and the pizza we ordered would be identical to the ones you get as part of the all inclusive option. - Two of our choices from the wine list they did not have and it arrived at our table after our food. - The quality of the food in the all inclusive options was OK but not great. - The hotel can get rather hot and in our room (552) the AC was not working very well. - The minibar in the room was not cold enough and didn't have any alcohol. Unless you go to the pool bar, there is no where to relax or to be entertained. They had a band play in the evenings but they would be drowned out by the noise from the crowds, and the bar in the entrance area didn't have any ambience. - Given the size of the gym, there aren't that many weight related pieces of equipment. Those it cannot: - It seems everyone descends on the Bayview restaurant at the same time and so it is extremely busy. It is impossible to have a relaxing dinner unless you go at 9:30pm as it is so chaotic and noisy with kids running riot. - I saw children try food with the serving spoons and then proceed to put them back into the dishes. - Rather than take a sel

Reviewed June 05, 2017

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Dear Ross, First of all, we would like to thank you very much for having chosen Vinpearl Resort & Spa Ha Long for your recent stay and for sharing your feedback. We are very sorry for any inconvenience caused to you during your stay with us. We will try to improve our services as soon as possible. We are looking forward to have the pleasure to welcome you back soon at Vinpearl Resort & Spa Ha Long. Warmest regards, Hotel Management Team Vinpearl Resort & Spa Ha Long

Responded June 29, 2019
Vinpearl Resort & Spa Ha Long
9.2
Exceptional
Vanessa from United States
Family with young children
Stayed 2 nights in May 2017

Great stay ”

In true Vinpearl fashion, the Vinpearl Ha Long Bay Resort is a top notch facility. The all-inclusive meal option offered a fantastic way to relax with no need to plan meals. Highly recommended!

Reviewed January 18, 2018

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Dear Vanessa, Greetings from Vinpearl Ha Long Bay Resort! We are truly humbled and could not be happier reading your written review. We are delighted to know that you had a pleasant stay with us and enjoyed your special occasion at Vinpearl Ha Long Bay Resort. We really appreciate your great feedback regarding your experience. All of our staffs go out of their way to assist and deliver top quality service to exceed the expectations of all guests. Should your future travels bring you back to Halong, it is our pleasure to warmly welcome you back. Best regards, Hotel Management Team Vinpearl Ha Long Bay Resort

Responded January 18, 2018
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Tram from United States
Couple
Deluxe Double Room
Stayed 14 nights in May 2019

Great vacation again”

My husband is American and I am Vietnamese. We have no problems with the staffs and the communication. They understand him as much as me. They treat us with love, care and respect that I find no other places come close. I highly recommending this place to everyone that wants to visit Halong. You will have a royal treatment here. That is the reason why we came back for staying here 2 weeks instead of one week last year. We love this Vinpearl Halong resort and will be very sad to leave. Another reason that I love this resort is they made for us crab soup, Cha la lot, caramelized shrimp and pork scallions and pickled Chinese eggplant(ca). I haven’t eaten these dishes in 44 years. They made me feel so special and made my trip memorable.

Reviewed May 24, 2019

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Dear Mrs. Tram, Thank you for such a great review of our hotel and for spending time sharing it to other travelers around the world. We are so delighted to know that you had a wonderful and memorable stay here with us. Please rest assured that your nice comment had been shared to our team so they know their effort have been recognized by our valued guest. Hope to see you again very soon! Sincerely, Hotel Management Team

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.3
Exceptional
Andrew from Singapore
Couple
Stayed 2 nights in December 2015

Great Holiday at Vinpearl Ha Long Bay Resort ”

Customer Service, Cosy Room and Resort Feeling

Very relaxing and refreshing. The receptionist at the spa/massage centre, Ai Tien, was friendly, cheerful and helpful. She welcomed us with a great smile. The staff, at the Main reception was very helpful in arranging for our Ha Long Bay cruise. Very relaxing and refreshing. Recommend friends to go.

Reviewed December 17, 2015

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Dear Andrew, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Laurence from Australia
Couple
Deluxe Double Room
Stayed 3 nights in September 2019

Extremely luxurious resort style hotel. ”

Excellent facilities include huge outdoor pool plus a decent sized indoor pool. Spa,s steam rooms, saunas, jacuzzi's, tennis courts, private beaches, it has the lot. When we had an issue with noisy neighbours we were shown five alternative rooms. The boat service to the mainland runs every 20 minutes and takes 5 minutes so it is very easy to go out to other restaurants. The staff made a real effort to assist us wherever possible. The is possibly the best hotel we have ever stayed in. Oh yes, the food was excellent as well. 10/10.

Reviewed September 07, 2019

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Dear Mrs. Laurence, Thank you for leaving such a wonderful comment about us. It's truly our great pleasure to know that you had an amazing and memorable stay with us. Your feedback has been shared to the whole team and it's a precious gift for all of us that we could not expect more. We all look forward to welcome you back soon to Vinpearl Resort and Spa Ha Long. Yours faithfully, Hotel Management Team

Responded September 08, 2019
Vinpearl Resort & Spa Ha Long
7.6
Very good
Padhraic from Ireland
Couple
Deluxe Double with Sea View
Stayed 2 nights in February 2020

Beautiful hotel but strange vibe”

Gorgeous hotel but staff need more training. They are all very polite but don't know how to help. We had to ask for any information needed as nobody told us anything. Firstly, nobody explained how to use the jacuzzi and when we finally asked they never told us where to get towels. Secondly, nobody explained to us where to go for breakfast in the hotel. Thirdly, charging 110,000 dong per tennis racket was a little ridiculous. Lastly, we got a driver to bring us from the Vinpearl Ha Long to Ninh Binh, a drive that should take approx 3.5 hrs. The driver had no idea where to go and would not follow our google maps which was correct. It took us 5 hrs to get to Ninh Binh.

Reviewed February 06, 2020

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Dear Mrs. Linda, Thank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. We are glad overall you had an enjoyable experience with us and loved our facilities. However, we are sorry for the inconvenience you had during your stay. We value your feedback and will improve our service accordingly. We hope to see you again soon. Best regards, Hotel Management Team

Responded March 18, 2020
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Wai from Hong Kong SAR, China
Family with young children
Deluxe Double Room
Stayed 1 night in May 2019

More than what I expect ”

Really really nice hotel on an island in Ha Long Bay, nice and clean, considering staff recognize my running nose and takes me to hotel clinic and provide free medicine. A large and clean outdoor pool provide great time for my family, baby loves it so much. Worth to upgrade to panorama room.

Reviewed July 07, 2019

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Dear Wai, We are so delighted to read how much you and your family liked our hotel services. Also, our entire team will be excited to hear they were able to impact your experience so positively. It was our pleasure accommodating you on this trip, and we hope you will come back to Vinpearl Resort and Spa Ha Long in the near future. Thank you and best regards, Hotel Management Team

Responded July 09, 2019
Vinpearl Resort & Spa Ha Long
9.2
Exceptional
Hoang from Vietnam
Family with teens
Stayed 2 nights in April 2016

Very nice resort ”

Resort is very nice. You should try the spa there. It is very good with reasonable price after promotion. Indoor swimming pool is not as much as our expectations. Staffs are friendly and supportive.

Reviewed April 04, 2016

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Dear Mr. Hoang, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.0
Exceptional
Andrew from United Kingdom
Family with teens
Stayed 5 nights in December 2015

Lost in Translation”

The location, the location, the location

This is a recently opened hotel and so everything was new and spotlessly clean. It has the best view of Halong Bay in the area. The staff are incredibly helpful although at times things got lost in translation. There was only one thing that let the hotel down and that was the quality of the food. We had much better meals for a fraction of the price outside the hotel. However, I would recommend this hotel to friends and family.

Reviewed December 31, 2015

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Dear Ms. Andrew, Thank you for your great review. We are so pleased to know that our services at Vinpearl Resort and Spa Ha Long were met your expectation. Our guest's encouragement like yours is a significant motivation for us to keep hard working and improve our services on a daily basis. We hope to have a chance to welcome you back in a near future. Best regards, Hotel Management Team

Responded June 20, 2019
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Long from Hong Kong SAR, China
Group
Deluxe Twin Room
Stayed 1 night in October 2018

Perfect place to relax ”

We came here during low season so it's very quiet and we can enjoy our time here. Just wandering around the big outdoor pool and the beach and watching the sunset, super cool. Breakfast is great! Excellent to have had breakfast with a big glass window seeing the view outside. Dinner is not bad with reasonable price at a resort like this. Like the ferry and golf car that takes us to hotel too. Love it overall!

Reviewed October 20, 2018

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Dear Long, Thank you for such a great review of our hotel! We are glad that you enjoyed your stay and satisfied with our services provided by our attentive and professional associates. Your compliment has been shared to our whole team so they know their great efforts had been recognized by our valued guests. We hope to see you again very soon. Best regards, Hotel Management Team

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
8.3
Excellent
William from Canada
Family with young children
Stayed 2 nights in January 2016

5 Star hotel with limited resturant options.”

Location, Cleanliness, Soft Bed's

The hotel is exceptionally clean and great location. My concern was having only one indoor restaurant (Bay View), exclusive to a buffet charging $50 per plate for every meal (breakfast was free). If you wanted to order any food, then you were stuck outside at the Pavilion outdoor restaurant freezing you butt off in the wind, cold and rain (Typical January). It was 10 degrees Celsius outside at 90% humidity with 50 km/h winds the equivalent to -10 in Canada. The Kyoto restaurant is not available because you need to be VIP or several other made up excuses (although the tables were setup and ready to go). We ended up having room service several times, instead of freezing outside waiting 2 hours for our lunch or dinner and still spending $75 on two plates (the meal gets cold fast). The hotel is militant on which restaurants are able to serve food at certain times which usually equated to only one option the outdoor restaurant! Second concern was being locked out of my room twice and not initially being upgraded to pool view when I had purchased the upgrade prior to arrival (this took 4 hours to correct). Ocean view room are any room above the 4th floor, when in actuality almost ever room is an ocean view room.Staff appeared afraid to make decisions and hesitated frequently to resolve a concern quickly (except to informing you that the only indoor restaurant is strictly buffet only). The indoor pool was exceptional and the coffee bar fantastic (included with your breakfast). The buffet had incredible variety and great food quality but at $100 for 2 people seemed excessively priced (at least it was never busy for lunch or dinner). Staff were always friendly and spoke reasonable English. The hotel needs to revisit it's winter dinning guidelines to accommodate guests desiring a menu ordered indoors meal available anytime between 6 am to 10 pm instead of just a overpriced buffet at the Bay View.

Reviewed February 29, 2016

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Dear William, Thank you so much for your feedback regarding your recent stay at Vinpearl Resort and Spa Ha Long. Our team strives to ensure an exceptional experience for each guest, and we are very sorry we did not meet these expectations. Please rest assured that your comment had been shared to the whole team for encouragement.. We appreciate your feedback and hope you will give us another opportunity to provide you with a better stay on your next trip. Thank you and best regards, Hotel Management Team

Responded June 19, 2019
Vinpearl Resort & Spa Ha Long
9.2
Exceptional
Tuong-Vi from United States
Couple
Deluxe Double with Sea View
Stayed 2 nights in June 2016

Nice resort”

The hotel looks very nice from the outside and has a fabulous pool area. The inside of the hotel is very grand and well decorated as well. The food was good, but not great. We ordered room service and ate at the buffet. The room service food was over cooked and the buffet food was just ok. The room had an excellent view with a nice patio. The shuttle between the land and island leaves quite frequently, so there wasn't an issues getting back to land. We also had a massage treatment and it was very well done and relatively cheap.

Reviewed July 04, 2016

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Dear Ms. Tuong Vi, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.7
Exceptional
THUY from Vietnam
Family with young children
Stayed 2 nights in December 2015

Wonderful vacation for my family”

Location/View - Hotel Building - Staff Performance

Except the wifi condition was very unstable at the room, the rest of our vacation is great. We love the view and all the hotel facilities. Our kids love the kid's club and I am so impressed with hospitality, well-trained performance and attitude of all staff (including spa attendance, clinic staff and bell boys). The hotel should have more selections on food.

Reviewed December 31, 2015

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Dear Thuy, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
9.0
Exceptional
TAT from Australia
Couple
Deluxe Double with Sea View
Stayed 3 nights in December 2015

Great Stay”

The Massage place was 10/10. All staff were very friendly and helpful, The hotel is very new and clean

Excellent hotel. Downsides were it had only been open a couple of months so there was a little bit of work still being done, paper thin walls so we could hear everthing from adjacent rooms. And lastly the young lady that organised the tours was not good at here job at all, did not find answers to any of our questions without us having to ask multiple times and she was also very pushy towards particular deals she had.

Reviewed December 14, 2015

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Dear Tat, Warm greetings from sunny Ha Long Bay! Thank you for your kind feedbacks, we are delighted to know that you enjoyed your stay with us. Our associates always strive to provide guests with top quality services and exceeding expectations. We thank you for your comments and look forward to your future visit back to our hotel. Faithfully, Hotel Management Team, Vinpearl Ha Long Bay Resort

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Peter from Sweden
Family with young children
Stayed 2 nights in May 2019

Stunning but booring after a couple of days”

First impression is Wow! The room and facilities are really nice and the staff is genually nice and friendly. Great breakfast and the spa treatments are good and not overpriced. Kids club is ok. At first it looks great but after a while you find that there is not that many toys to play with after all. After a couple of days with the same food etc you get bored, so I think this is a perfekt weekend get away kind of place.

Reviewed May 17, 2019

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Dear Peter, Such a lovely review and we thank you very much for your kind words. We are happy to hear you had such a great time and to hear you enjoyed our facilities and services so much. Your feedback is the huge encouragement to our team as all our consistent efforts had been recognized. Should travel bring you back to Vietnam, we would love to welcome you back to Vinpearl Ha Long in a not distant future. Warm regards, Hotel Management Team

Responded June 08, 2019
Vinpearl Resort & Spa Ha Long
6.8
Good
CHULSEOK from South Korea
Family with young children
Deluxe Double with Sea View
Stayed 5 nights in July 2017

Luxury facilities with low quality services”

We were big family stayed for 5 days and 4 nights wanted to relax in the luxury hotel. I liked the facilities because I could feel hotel has built with massive investment. But, main hotel guests are mostly local people, but some of them are not really caring other guests by violating some etiquette and common senses. But seems hotel staff has no willingness to stop them. (Kids are running around in the fitness room and playing around on the treadmill.. throwing trash on the pool.. toughly playing in the kids room) You need to take a boat to the main building, it's not far and cool when you try it. But in the reality, it's quite bothering if you want to buy something outside or go some other places. It's ok If you are super-rich and don't care even you are ok with paying 5USD for local mineral water in the small bottle. We participated in the tour program from the hotel, it was just ok. (No matter how good are hotel staff, Ha Long Bay is whole a lot of people so you need to know)

Reviewed June 28, 2018

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Dear Chulseok, First of all, we would like to thank you for choosing our hotel as your destination in Halong and thank you for sharing your experience during your stay with us. We could understand how you feel and we hope that you could accept our sincere apology for any inconvenience you had in our hotel. As you mention, it's not usual normal standard in our hotel, we had been trying our best to solve this situations. Your feedback is the value gift for us to improve our service better. Once again, thank you for your comments and we hope you would come back in some near day so we could show you how we improve and you would be satisfy. Your sincerely, The hotel management team, Vinpearl Resort and Spa Halong

Responded June 29, 2018
Vinpearl Resort & Spa Ha Long
10.0
Exceptional
Stuart from United Kingdom
Group
Deluxe Double Room
Stayed 1 night in May 2018

Beautiful hotel ”

Stayed for one night absolutely amazing place boat taxi to main hotel is fantastic this is the best hotel is have ever stayed in. Staff are helpful and friendly the pool and private beach has to be seen to be believed absolutely beautiful ten out of ten

Reviewed May 26, 2018

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Dear Stuart, Thank you very much for your nice wording and for being our guest. Your comment encourages us a lot to keep striving everyday for a better services. Hope that we will have another chance to welcome you back soon in the near future. Yours sicerely, Hotel Management Team Vinpearl Ha Long Bay Resort

Responded May 28, 2018
Vinpearl Resort & Spa Ha Long
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