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Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence
Verwood Hotel and Serviced Residence

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8

Excellent

2,802 reviews

2,802 reviews

Housekeeping48
Breakfast20
Food & Dining8
See map

8.3

Excellent

Location rating score

Excellent location - 2.52 kilometers from city center
Parking
FREE
Popular landmarks
Surabaya Town Square 2.9 km
Surabaya's Zoo 3.8 km
Bungkul Park 3.8 km
Tunjungan Plaza 4.5 km
Monkasel (Submarine Monument) 4.9 km
Tugu Pahlawan 5.5 km
Masjid Nasional Al Akbar Surabaya 5.9 km
Suramadu National Bridge 6.6 km
Sampoerna Museum 6.7 km
Pakuwon Food Festival 10.7 km
Nearby landmarks
Family Dental Care 410 m
Consulate of Belgium 500 m
Poliklinik UWK 540 m
Klinik Abdi Mulia 570 m
Puskesmas Dukuh Kupang 700 m
Golden City Mall 720 m
Posyandu Cempaka II 1.0 km
Puskesmas Pembantu Sono Kwijenan 1.1 km
Andhika Badminton Court 1.2 km
Puskesmas Pembantu Simohilir 1.2 km
2021

Verwood Hotel and Serviced Residence

Jalan Raya Kupang Indah, Surabaya Center, Surabaya, Indonesia, 60189 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transport

Excellent breakfast

Complimentary WIFi in all rooms

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [outdoor]

Hot tub

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

32 travelers have booked today.

Value for money8.2
Distance to city center7 Km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.8 km

Rooms available at Verwood Hotel and Serviced Residence

Very good
Room comfort & quality

7.5

3 Bedroom Deluxe Suite
...
  • Room size: 139 m²/1496 ft²
  • City view
  • 1 queen bed and 1 double be...
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2 bedroom Deluxe Suite
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed and 1 queen bed ...
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3 bedroom Deluxe
...
  • Room size: 139 m²/1496 ft²
  • City view
  • 2 double beds or 2 single b...
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Deluxe Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
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Executive Room King Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
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1 Bedroom Deluxe Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
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Executive Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
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Deluxe Two-Bedroom Apartment
...
  • Room size: 98 m²/1055 ft²
  • Pool view
  • 1 queen bed & 1 king bed
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2 Bedroom Deluxe
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed and 1 queen bed
Enter dates to see prices
Deluxe Room King Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Verwood Hotel and Serviced Residence?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Verwood Hotel and Serviced Residence?

Verwood Hotel and Serviced Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 310000 IDR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Verwood Hotel and Serviced Residence has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Surabaya with private transportation, the serviced apartment can arrange both taxis or car rental.

Is breakfast offered at Verwood Hotel and Serviced Residence?

Start your mornings right, with the continental and buffet breakfast options offered at Verwood Hotel and Serviced Residence. Adults can enjoy breakfast offered with an additional charge of 150000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at Verwood Hotel and Serviced Residence?

Verwood Hotel and Serviced Residence features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Verwood Hotel and Serviced Residence?

Verwood Hotel and Serviced Residence does permit smoking in some areas and is not 100% smoke-free. The serviced apartment offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Verwood Hotel and Serviced Residence?

Verwood Hotel and Serviced Residence is located in Surabaya Center, famous for good restaurants such as Dong Bei Yi Jia Ren, Ayam Bakar Primarasa and Restoran Akam.

What popular shopping places are close to Verwood Hotel and Serviced Residence?

Shopping options in Verwood Hotel and Serviced Residence’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Verwood Hotel and Serviced Residence?

Verwood Hotel and Serviced Residence is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Verwood Hotel and Serviced Residence

  • 9.2

    Exceptional
    Breakfast

    "Nice room to stay with great breakfast."

    Gabby

    |

    June 21, 2022

  • 10

    Exceptional
    Staff 

    "No complaint - clean hotel (even for singaporean standard like me), friendly staff and awesome location!!"

    Rachmat

    |

    June 13, 2022

  • 9.6

    Exceptional
    Staff 

    "Good and friendly staff"

    Niko

    |

    May 29, 2022

Property ranking|Compared to 793 Surabaya properties
See all rankings
Room size
69 sqm.
Room comfort score
7.5/10
Service score
8.1/10
Value for money score
8.2/10
Bigger than
97
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
80
%
of Surabaya properties
Better than
77
%
of Surabaya properties
Overall rating:

8

Excellent
2,802 reviews
Cleanliness
7.8
Facilities
7.9
Location
8.3
Read all reviews >
What travelers say they love:
Good service, air panas konsisten
Enik from Indonesia
Family with older children
More about Verwood Hotel and Serviced Residence

More about Verwood Hotel and Serviced Residence

Verwood Hotel and Serviced Residence

Make everyday special with all that Surabaya has to offer with a stay at Verwood Hotel and Serviced Residence.
Enjoy all that Verwood Hotel and Serviced Residence has to offer! Free internet access provided within the serviced apartment keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the serviced apartment.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Verwood Hotel and Serviced Residence.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Verwood Hotel and Serviced Residence provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the serviced apartment, knowing that some selected rooms include linen service and air conditioning. Some rooms at Verwood Hotel and Serviced Residence are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the serviced apartment you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Verwood Hotel and Serviced Residence. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the serviced apartment assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Verwood Hotel and Serviced Residence including kosher and halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Verwood Hotel and Serviced Residence. A relaxing end to every day is possible with a visit to the massage, spa and sauna. Don't forget to make a visit or two to the serviced apartment's pool. Burn off you vacation calories with a quick visit to the serviced apartment's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the serviced apartment's yoga room and tennis court. Family time on relaxed evenings is easy with the serviced apartment's shared lounge and TV area.


Around the property

Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 4.4 km away.


Reasons to stay here

Compared to other accommodations in Surabaya, facilities here are rated higher than 83% of them.
Compared to the city's accommodation options, this serviced apartment scored higher than 97% of them for food and dining.
According to guests who stayed here, this serviced apartment's room comfort is rated higher than 93% of other accommodations in Surabaya.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Breakfast

79 mentions

Housekeeping

75 mentions

Food & Dining

32 mentions

Swimming Pool

24 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Phone
  • Satellite/cable channels
  • Seating area
  • Slippers
  • Toiletries
  • Towels
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
  • Halal
  • Buffet
Restaurants on site

Terakota Restaurant

  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte
Location
Jalan Raya Kupang Indah, Surabaya Center, Surabaya, Indonesia, 60189
Excellent
Location

8.3

Airports

  • Juanda International Airport (SUB)
    13.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.6 km

Public transportation

  • Tandes
    3.5 km
  • Wonokromo Railway Station
    4.1 km

Hospital or clinic

  • Family Dental Care
    410 m

Shopping

  • Tunjungan Plaza
    4.5 km

Convenience store

  • Indomaret
    2.4 km

Cash withdrawal

  • ATM
    450 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    2.9 km
  • Surabaya's Zoo
    3.8 km
  • Bungkul Park
    3.8 km
  • Tunjungan Plaza
    4.5 km
  • Monkasel (Submarine Monument)
    4.9 km
  • Tugu Pahlawan
    5.5 km
  • Masjid Nasional Al Akbar Surabaya
    5.9 km
  • Suramadu National Bridge
    6.6 km
  • Sampoerna Museum
    6.7 km
  • Pakuwon Food Festival
    10.7 km

Nearby landmarks

  • Family Dental Care
    410 m
  • Consulate of Belgium
    500 m
  • Poliklinik UWK
    540 m
  • Klinik Abdi Mulia
    570 m
  • Puskesmas Dukuh Kupang
    700 m
  • Golden City Mall
    720 m
  • Posyandu Cempaka II
    1.0 km
  • Puskesmas Pembantu Sono Kwijenan
    1.1 km
  • Andhika Badminton Court
    1.2 km
  • Puskesmas Pembantu Simohilir
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee310000 IDR
  • Distance from city center7 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)150000 IDR

The property

  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 452
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2013
Property announcements

Washing machine is not available in Executive Room King Bed.

Reviews of Verwood Hotel and Serviced Residence from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness7.8
Facilities7.9
Location8.3
Room comfort and quality7.5
Service8.1
Value for money8.2
High score for Surabaya
Rating
9+ Exceptional (351)
8-9 Excellent (197)
7-8 Very Good (511)
6-7 Good (188)
<6 Below Expectation (254)
Time of the year
Mar - May (325)
Jun - Aug (381)
Sep - Nov (338)
Dec - Feb (457)
All guests (2,704)
All room types
All languages

Show reviews that mention 

Showing 1,501 verified guest comments
12345
8.4
Excellent
Zakariya from India
Solo traveler
Superior King Bed
Stayed 2 nights in January 2019

Exceptional VFM. Good facilities! Recommended.”

If you want all facilities you expect from a 5 star hotel for the price of 4 star, this is the place to stay in Surabaya. Excellent facilities, superb service and always smiling staff. The deluxe rooms have bath tub, shower and free mini bar! A very good swimming pool, relaxing spa and a good bar/club to unwind if needed. Tasty food in room service has to be mentioned, that too with a good vfm price list. Only thing I disliked was the extra charges for housekeeping. An evening room cleaning is charged and there is no option for turn down services. Extra recommended stay in Surabaya. Thanks for the great service, Team Verwood. Looking forward to stay here again!

Reviewed January 06, 2019

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9.2
Exceptional
Liana from Indonesia
Couple
Superior King Room
Stayed 1 night in September 2017

Great stay”

I was having a great stay here. The hotel is cheap for a 4stars hotel, staffs are very kind and friendly, and also the bedroom is large enough and have awesome view. I came to the hotel on 10 am and we didn't have another destination until 2 pm. So we only took a seat at the hotel lobby. Lucky me, on 11 am, the hotel staff opened a room for me! They said it was empty and ready to use, so we can really early checked-in and take some rest. 😍 Just one disappointment, I booked a non-smoking room in agoda. I also write on special request column for 'non smoking room' in agoda app. But they about gave me a smoking room. Thought we should talk personally to the hotel staff, I request again for a non-smoking room, and the staff gave me a non-smoking room. However, we still got a non-smoking room with the smell of cigarettes. I am pregnant and I avoid strange smells for my baby's health. Maybe the hotel staffs could take an extra time to clean the room, especially the cigarettes smell, so another visitors can get the right room. Little notes from me to another visitor to be : if you want to get into this hotel via taxi or online taxi, just ask them to bring you to 'Somerset hotel'. They will confused if you say Verwood hotel, for former hotel's name was Somerset, and the hotel changes its name just on July 2017. Hope it will be helpful 😍

Reviewed September 15, 2017

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8.4
Excellent
Marc from Indonesia
Family with young children
1 Bedroom Deluxe
Stayed 2 nights in February 2019

A little dated but great value for money”

We stayed in a serviced apartment. A large bed and bathtub can be difficult to find for a reasonable price, but Verwood delivered. The entire room was a little dated but comfortable. Breakfast was a buffet at the hotel restaurant. There were plenty of options and the food was excellent. The room service menu had very few options and, as expected, was quite expensive. The pool would be a little small for swimming laps but the children’s pool (30 cm deep) was the bigger attraction for us and our 1.5 year old loved it. The spa was good. Just before leaving we noticed a children’s play room, which would have been very useful to keep our child occupied instead of running around the apartment looking for things to play with. The lights were off so we were not sure if it was usable/available for guests. Overall a good property for a young family with excellent breakfast and good value.

Reviewed February 13, 2019

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8.7
Excellent
RENE from France
Couple
Deluxe Room King Bed
Stayed 1 night in May 2012

good transit hotel in surabaya”

good indonesian food at the restaurant

After a short trip in taiwan, we arrived in surabaya airport, lately, our purpose of visit was to go the day after to the Bromo moutain – so we choosed an hotel “close” to airport as it is said on some reports ! but it was not so fast, even using the toll, around 30 minutes. But we recommend to use the toll from airport, no trafic jam…! So the hotel was quite a good choice for a first night in surabaya, and the next day, we began the trip to mount bromo ! so great

Reviewed June 24, 2012

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10.0
Exceptional
Scott from United States
Business traveler
Executive Room King Bed
Stayed 1 night in October 2016

Great Business Hotel”

The Somerset Hotel Surabaya is a great business hotel. Located close to the Toll, it's clean, well equipped, and very reasonably priced. Everything you need and much less expensive than 5 star hotels.

Reviewed October 17, 2016

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9.0
Exceptional
siauw from Indonesia
Business traveler
Deluxe Room King Bed
Stayed 1 night in May 2013

Great service great price”

Affordable price, spacious room, strategic location

I have managed to reach and get an early check in, the staff are really supportive. The room is cozy and spacious. Its a very comforting place for any occasion. With affordable price which i think is very worth it. Higly recommended for a place for staying at west of surabaya area.

Reviewed May 30, 2013

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8.7
Excellent
Don from Australia
Business traveler
Deluxe Room King Bed
Stayed 4 nights in September 2012

Very nice hotel in good location. Great service.”

Really good breakfast selection. Nice new & clean room. Great staff.

Somerset Surabaya is a very nice hotel, with wonderful helpful staff. My room is very nice & new with all the amenities I need & very comfortable bed. The staff at Somerset are so friendly & helpful in all areas & make me feel very welcome at the hotel. At the time of my stay, the Somerset was doing renovations to the main Restaurant, but this did not disrupt the operation of the meals, which were excellent.Great bar for evening entertainment & nice cold beer.

Reviewed September 24, 2012

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9.7
Exceptional
Lois from Indonesia
Couple
Executive Room King Bed
Stayed 2 nights in November 2015

Great stay, friendly staff, very comfortable bed.”

Awesome staffs, friendly, pretty clean and comfy bed.

Good experience, Hotel staffs are friendly who are attentive and always be there when you need them to. Good breakfast with excellent coffee. Nice interior design and very comfortable clean bed. We always stay in this hotel when we come to Surabaya. It is our favorite one.

Reviewed November 26, 2015

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7.6
Very good
Hendra from Indonesia
Business traveler
Superior King Bed
Stayed 2 nights in July 2019

Good location though it's an old hotel”

Verwood has a good location. It's closed to a nearby restaurants that opened to quite late at night. Some of the better restaurants in Surabaya are located here. The building itself is quite old. But for the price, it's ok. May stay at the same place due to the location if I go back to Surabaya someday.

Reviewed December 05, 2019

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Dear Bapak/Ibu Hendra, Welcome to the Neighborhood! Kami menyampaikan terima kasih atas waktu yang telah anda luangkan untuk mengulas pengalaman selama menginap di Verwood Hotel & Serviced Residence Surabaya. Kami sangat senang dapat memberikan pelayanan terbaik untuk anda dan kepuasan tamu merupakan suatu kebanggaan bagi kami. Dan kami juga menyampaikan permohonan maaf atas ketidak nyamanan yang terjadi selama masa menginap Bapak/Ibu, Kami akan terus berimprovisasi dalam mengembangkan produk, pelayanan dan fasilitas di Verwood Hotel & Serviced Residence Surabaya. Kami harap dapat melayani Bapak/Ibu di kesempatan selanjutnya. Salam hormat, Sukamto General Manager

Responded May 13, 2020
Verwood Hotel and Serviced Residence
9.7
Exceptional
LAI from Malaysia
Business traveler
Superior King Bed
Stayed 2 nights in May 2013

lovely and comfortable”

wonderful breakfast, helpful staff and clean surroundings

My stay was generally very comfortable. I like the surroundings as it is quiet. it was easily accsesible for friends and business associates to visit me. The shopping malls is close enough. The breakfast was sumptious with a very good spread of delicious food. YThe staff were very attentive, helpful and friendly. I would like to come back to stay when I am in Surabaya next time.

Reviewed May 16, 2013

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9.2
Exceptional
Aulia from Indonesia
Family with young children
Deluxe Room King Bed
Stayed 1 night in January 2021

Got free upgrade”

Very very satisfying. I got free upgrade for the room. Booked for the hotel room, but during pandemic, the hotel only open for the weekend. Then the very kind receptionist upgrade it to apartment. Thanks verwood

Reviewed January 06, 2021

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Dear Valued Guest, Mr/Mrs Aulia, Welcome to the Neighborhood! First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. We are happy to hear that you're satisfied with our heartfelf service, amenities, breakfast and overall facilities. We believe our staffs did our best to make you feel comfortable and happy during your stay. Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future. Best regards, Sukamto General Manager

Responded February 09, 2021
Verwood Hotel and Serviced Residence
8.7
Excellent
MOHAMAD from Singapore
Couple
Superior King Bed
Stayed 4 nights in July 2012

friendly hotel staff”

good location

on arrival there was a problem checking in as the booking was cancelled. but the front office staff handle the matter and act fast. room was clean and tidy.security at the hotel was tight.getting around surabaya was not a problem from somerset hotel

Reviewed July 12, 2012

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8.3
Excellent
Ivy from Singapore
Business traveler
Superior King Bed
Stayed 14 nights in December 2015

Hotel with a good atmotsphere”

Large Clean Rooms

We was stayed here during a business trip in Surabaya, this hotel is very clean and tidy and there is an ATM in the foyer and bell boys on standby which is always nice. The lobby has a band playing on the ground floor restaurant/bar. The room were spacious and well equipped. It was mostly occupied by the bed, which was huge! But a coffee table with single chair, a working table -also with a chair, a coffee maker and a well stocked mini bar will surely be able to make you feel comfy.

Reviewed January 05, 2016

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8.8
Excellent
Scott from United States
Business traveler
Executive Room King Bed
Stayed 1 night in February 2017

Great Business Hotel”

The Somerset Surabaya is very reasonably priced, has all the needs of the business traveler, and is convenient to the toll, airport, and the south side of Surabaya.

Reviewed February 09, 2017

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8.8
Excellent
Derek from Singapore
Family with teens
Deluxe Room King Bed
Stayed 7 nights in May 2018

Pleasant and enjoyable stay”

The hotel is strategically located beside the express way which provides easy access to many major venues. It is also surrounded by a wide variety of food establishments e.g. Boncafe, Altoro Spanish bar and many other local foods.. Mr Renzo was very helpful and thoughtful and assisted in the request for room decorations for my couple friends who are newly weds. They were pleasantly surprised and had a memorable experience. The hotel is equipped with the usual facilities like a Spa, swimming pool and gym. Although thee gym room is small, it is furnished with all the necessary equipment. The food served by restaurant and bar are quite tasty and affordable. The staff are very friendly and provided excellent service. Breakfast selection does not vary much day to day and you may feel bored after a few days. Some would say that the hotel is a bit dated but I think the decor is still relatively modern and the building is well maintained. All in all,an enjoyable stay.Kudos to the team!

Reviewed May 14, 2018

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9.3
Exceptional
iwan from Indonesia
Business traveler
Superior King Bed
Stayed 1 night in December 2012

Nice hotel and the staff very good”

The location is near toll gate, very easy to the airport & could avoid tarffic jam

I always stay at this hotel gor my business trip to surabaya. Very experience staff, near to toll gate , its reaaly good for business traveler like me

Reviewed December 31, 2012

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10.0
Exceptional
Mahesa from Fiji
Solo traveler
Superior King Bed
Stayed 5 nights in December 2017

Exceptional”

Just got two crowded for two day with massive group invasion. Food at Breakfast buffest ran out faster than it could be replnished. But I am happy with the hotel overrall my favaroite in Surabaya

Reviewed December 22, 2017

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7.7
Very good
Teck from Singapore
Business traveler
Deluxe Room King Bed
Stayed 2 nights in February 2012

Comfortable Hotel in a Central Location”

Nicely decorated rooms and wonderful amenties.

hotel is located at a central district within surabaya which is convenient to travel to many locations including plaza tunjungan (currently the biggest shopping mall). security checking is noted at the entrance before entering into the hotel compound which gives one some assurance. checking in is relatively hasslefree with counter staff making efforts to accommodate to your requests. staff are generally quite fluent in english so communication is fine. the room given is cosy with sufficent room to move around with your suitcase without facing restrictions along with a wide range of television satelite channels to keep one occupied. the hotel is situated near to the toll highway which would be most useful in avoiding the worst traffic jams. (a point to take note while proceeding to the airport for departure flights)

Reviewed February 15, 2012

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8.4
Excellent
YUNKYU from South Korea
Business traveler
Deluxe Room King Bed
Stayed 2 nights in February 2016

reasonable price and good breakfast”

probably this hotel is lowest priced hotel among the 4 stars hotel in surabaya. But quality of facility is nice and breakfast is also good. especially noodle soup is very nice..

Reviewed May 08, 2016

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9.3
Exceptional
Yelena from Indonesia
Business traveler
Deluxe Room King Bed
Stayed 1 night in December 2013

good stay”

spacious, clean, good location

Spacious room, location is good at the middle airport and the city of surabaya and many restaurant surrounding the hotel

Reviewed December 24, 2013

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