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Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya

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8.8

Excellent

1,999 reviews

1,999 reviews

Housekeeping68
Breakfast39
Food & Dining10
See map

8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya Town Square 3.6 km
Surabaya's Zoo 4.4 km
Bungkul Park 4.5 km
Tunjungan Plaza 5.2 km
Monkasel (Submarine Monument) 5.7 km
Masjid Nasional Al Akbar Surabaya 5.9 km
Tugu Pahlawan 6.2 km
Sampoerna Museum 7.3 km
Suramadu National Bridge 7.4 km
Pakuwon Food Festival 11.4 km
Nearby landmarks
Klinik Abdi Mulia 250 m
Family Dental Care 500 m
Andhika Badminton Court 760 m
Posyandu Cempaka II 910 m
Golden City Mall 1.0 km
Consulate of Belgium 1.1 km
Bukit Darmo Golf 1.2 km
Puskesmas Pembantu Pradah Kali Kendal 1.2 km
Puskesmas Pembantu Sono Kwijenan 1.2 km
Pasar Modern Puncak Permai 1.3 km
2021

Vasa Hotel Surabaya

Jl. HR. Muhammad No.31, Surabaya 60189, Indonesia,, Dukuh Pakis, Surabaya, Indonesia, 60189 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to fitness center, indoor pool and outdoor pool on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

22 travelers have booked today.

Value for money8.8
Distance to city center10 km
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport14.2 km

Rooms available at Vasa Hotel Surabaya

Three Bedroom Apartment
...
  • Room size: 132 m²/1421 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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Two - Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 66 m²/710 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Glacier Suite
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Select King Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 double bed or 2 single be...
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Select Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
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Executive Twin Room - Club Lounge Access Included
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Breccia Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Vasa Hotel Surabaya have a hot tub?

Vasa Hotel Surabaya does not have a hot tub.

What time is check-in and check-out at Vasa Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Vasa Hotel Surabaya?

Vasa Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 375000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Vasa Hotel Surabaya has a car park available for guests. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Vasa Hotel Surabaya?

Wake up to a great buffet breakfast at Vasa Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 191180 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Vasa Hotel Surabaya?

Vasa Hotel Surabaya features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Vasa Hotel Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Vasa Hotel Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Vasa Hotel Surabaya?

On-site venues and convenient event services make Vasa Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 2000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Vasa Hotel Surabaya?

Vasa Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located in Dukuh Pakis, famous for good restaurants such as Chamas Brazilian Churrascaria, 209 Dining and Black Angus.

What popular shopping places are close to Vasa Hotel Surabaya?

Shopping options in Vasa Hotel Surabaya’s Dukuh Pakis neighborhood include Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located in Dukuh Pakis area, which is famous for attractions such as Waterpark, Kidcity and GoBounce.

What popular natural sightseeing spots are close to Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located within Dukuh Pakis, which makes it conveniently close to natural sights including Class5 climbing, Deer park and Catfish fishing spot.

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Explore the neighborhood

What people love about Vasa Hotel Surabaya

  • 10

    Exceptional

    "We always stay at Vasa Hotel, whenever we come to Surabaya."

    Aries

    |

    June 6, 2022

  • 10

    Exceptional

    "Hotelnya bersih,pelayanan ramah"

    Fannie

    |

    June 3, 2022

  • 10

    Exceptional

    "Honestly one of the best hotels and most worth for money at that."

    Yeo

    |

    May 12, 2022

Property ranking|Compared to 792 Surabaya properties
See all rankings
Cleanliness score
9.1/10
Room size
56 sqm.
Service score
8.9/10
Value for money score
8.9/10
Better than
96
%
of Surabaya properties
Bigger than
96
%
of Surabaya properties
Better than
93
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Overall rating:

8.8

Excellent
1,999 reviews
Cleanliness
9.1
Facilities
8.8
Location
8.8
Read all reviews >
What travelers say they love:
Good location, very clean, friendly staff.
Marrissa from Indonesia
Family with young children
More about Vasa Hotel Surabaya

More about Vasa Hotel Surabaya

Vasa Hotel Surabaya

Enjoy all that Surabaya has to offer with a stay at Vasa Hotel Surabaya. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Vasa Hotel Surabaya has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Vasa Hotel Surabaya.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Vasa Hotel Surabaya provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Vasa Hotel Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Vasa Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. Guests with dietary restrictions will appreciate a selection of cuisine types at Vasa Hotel Surabaya including halal options.
Fill your days with the array of activities and facilities offered at Vasa Hotel Surabaya. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's golf course on site.


Around the property

An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 5.2 km away.


Reasons to stay here

Highly recommended by travelers, this hotel ranks better than 92% of all other accommodations in the city.
Compared to other accommodations in Surabaya, facilities here are rated higher than 94% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 95% of other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

56 mentions

Housekeeping

36 mentions

Food & Dining

18 mentions

Swimming Pool

14 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Soundproofing
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

209 Dining

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Xiang Fu Hai

  • Cuisine: Chinese
Location
Jl. HR. Muhammad No.31, Surabaya 60189, Indonesia,, Dukuh Pakis, Surabaya, Indonesia, 60189
Excellent
Location

8.8

Airports

  • Juanda International Airport (SUB)
    14.2 km
  • Abdul Rachman Saleh Airport (MLG)
    72.4 km

Public transportation

  • Tandes
    3.3 km
  • Wonokromo Railway Station
    4.7 km

Hospital or clinic

  • Klinik Abdi Mulia
    250 m

Shopping

  • Tunjungan Plaza
    5.2 km

Cash withdrawal

  • ATM
    340 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    3.6 km
  • Surabaya's Zoo
    4.4 km
  • Bungkul Park
    4.5 km
  • Tunjungan Plaza
    5.2 km
  • Monkasel (Submarine Monument)
    5.7 km
  • Masjid Nasional Al Akbar Surabaya
    5.9 km
  • Tugu Pahlawan
    6.2 km
  • Sampoerna Museum
    7.3 km
  • Suramadu National Bridge
    7.4 km
  • Pakuwon Food Festival
    11.4 km

Nearby landmarks

  • Klinik Abdi Mulia
    250 m
  • Family Dental Care
    500 m
  • Andhika Badminton Court
    760 m
  • Posyandu Cempaka II
    910 m
  • Golden City Mall
    1.0 km
  • Consulate of Belgium
    1.1 km
  • Bukit Darmo Golf
    1.2 km
  • Puskesmas Pembantu Pradah Kali Kendal
    1.2 km
  • Puskesmas Pembantu Sono Kwijenan
    1.2 km
  • Pasar Modern Puncak Permai
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 5 year(s).

Children 5-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee375000 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)191180 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Number of floors36
  • Number of restaurants3
  • Number of rooms 388
  • Room voltage220
  • Year property opened2014

Parking

  • Daily parking fee0 IDR

Reviews of Vasa Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.8
Location8.8
Service8.9
Value for money8.8
High score for Surabaya
Rating
9+ Exceptional (338)
8-9 Excellent (109)
7-8 Very Good (113)
6-7 Good (20)
<6 Below Expectation (45)
Time of the year
Mar - May (131)
Jun - Aug (152)
Sep - Nov (119)
Dec - Feb (223)
All guests (1,845)
All room types
All languages

Show reviews that mention 

Showing 625 verified guest comments
12345
8.4
Excellent
Raditha from Indonesia
Family with young children
Executive King Room - Club Lounge Access Included
Stayed 1 night in April 2018

I've made the right decision staying in Vasa Hotel”

It was a pleasure to spend our staycation in Vasa Hotel Surabaya. I booked an executive room, because the website said that we will get 2 single bed and one double bed, as I traveled with 8 y.o and 1 y.o children. However, when we got there, there were only 1 super king bed and 1 sofa bed. But We were not that disappointed because the room was good, clean, and the bed arrangement (with super wide king bed) was enough for us. We also got complimentary fruit basket, access to executive lounge, evening cocktail, etc. However, the swimming pool is not that big for 5-star hotel. Overall we are really satisfied with the service of Vasa Hotel Surabaya and will definitely be back there.

Reviewed April 16, 2018

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Dear Raditha , Thank you for choosing our hotel as your accommodation for you and your family. We are happy to know that your overall stay experience at our hotel can exceed your expectation. Your positive feedback will surely passed to our associate to boost up their confidence. We definitely look forward for welcoming you back in near future. Best Regards , C. Paul Marcomm Manager

Responded January 14, 2019
Vasa Hotel Surabaya
8.8
Excellent
Edo from Netherlands
Business traveler
Select Twin Room
Stayed 1 night in September 2019

good hotel, no special introduction necessary”

The Vasa Hotel is a well known and good hotel in Surabaya. One of my favourites. The reception works professionally, with good explanations. So it takes a little time, but then you know all you want to know. The rooms are modern and nice with enough amenities. The pool is nice , be warned it is a not smoking area. Smoking rooms are availlable, so no problem. The breakfast is excellent, with many choices for both westerners as asian alike. The parking and parking system is some special, but and it is better to take and deliver your suitcases in the front. The security should do more efforts when you leave the hotel because it is a busy road. Be careful with the motorcycles passing. Further - again. worthwile ton stay. Will come back.

Reviewed September 13, 2019

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Dear Edo, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Responded October 14, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Fendi from Indonesia
Family with young children
Select King Room
Stayed 1 night in December 2018

Great value for money and great services”

It was a very pleasant stay at vasa hotel, spacious room (i loved the harman kardon music player in the room), good facilities (especially the kids playground, i seldom found this in other hotel), not too expensive (greay deals from agoda), very pleasant experience at the breakfast time and the food was good (very good set up using the ballroom instead the restaurant for breakfast anticipated the crowd during the new year holiday), overall it was good, will surely go back and stay again next time. My only cons was just the checking in period was too long, it was ubderstandable due to the hotel guests came together and checked in at the same time, it was a new years eve period, but i wished the hotel could anticipated better next time. Anything else was all good, great job!

Reviewed January 02, 2019

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Dear Fendi , We very much appreciate your review regarding your stay at Vasa Hotel Surabaya. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards , C. Paul Marcomm Manager

Responded January 09, 2019
Vasa Hotel Surabaya
9.6
Exceptional
Irene from Indonesia
Group
Select King Room
Stayed 1 night in August 2018

wrong front desk in charge, room is big and soundproof, breakfast is awesome, ”

This is a new hotel. The room is big, bathroom is clean, towel looks like new. The bed and pillow are very comfy. Also the room is soundproof. Breakfast is a must. They have various option, and super delicious. usually in other hotel, breakfast taste is so bland., but not in Vasa. great FNB team. For check in they just open 2 counter, while I saw one staff name Dion is behind the empty desk, so I asked and he doesn’t even bother me, not give instruction at all to wait or anything else, like he is not in a good mood. I dont understand why hotel management put this person in check in counter. with other staff Fajar and Retno, the check in and check out process are awesome. thank you vasa hotel. I will comeback but not with staff name Dion for my check in :)

Reviewed August 09, 2018

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Dear Irene , Thank you for your rave review! It such a pleasure to know that you enjoyed your stay. We do apologize for the inconvenience. We will share your feedback to department concern for their future improvement. If you have time to visit Surabaya again in near future, please do not hesitate to contact our team again. Best regards , C. Paul Marcomm Manager

Responded January 10, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Lia from United States
Family with young children
Select King Room
Stayed 1 night in July 2018

OUTSTANDING SERVICE & FACILITIES!!!”

Let me just say, This hotel deserve more than 5 stars review!! From the very beginning we were checked in with the guest relation (Lala) then waiting in the executive lounge and got a very warm welcome from Made (Executive Lounge Manager) and the rest of the executive lounge staff for example Indah, they were all went above and beyond their duty to showed a tremendously five stars hotel’s hospitality. Made our son’s first bday unforgetable and our stay in Indonesia very memorable. Thank you Vasa Hotel & the crews!! Keep the great work, definitely gonna recommend this hotel to the rest our acquaintance in US.

Reviewed July 24, 2018

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Dear Lia , Thank you for sharing this constructive review, and thank you for your kind remarks towards Made and Indah. I am pleased to know that our commitment in providing a very comfortable stay on your recent visit. Please be assured that your feedback is shared with the team for our consistent improvement. We look forward to the opportunity to welcome you back to Vasa Hotel Surabaya in the near future. Best regards , C. Paul Marcomm Manager

Responded January 10, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Sherly from Indonesia
Solo traveler
Breccia Suite
Stayed 1 night in November 2017

Excellent hotel”

Actually i couldn't go to surabaya because of family matters. But my husband go to surabaya and stayed at Vasa hotel. He said this hotel was excellent. Everything was nice and clean, also very spacious. By the way i booked suite room for my husband

Reviewed November 30, 2017

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Dear Sherly , Thank you for reviewing your recent stay at Vasa Hotel Surabaya. We are happy to know that our facilities and services can make your stay even more memorable. Your feedback will surely passed to concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in near future. Best regards , C, Paul Marcomm Manager

Responded January 15, 2019
Vasa Hotel Surabaya
9.2
Exceptional
Alma
Group
Two - Bedroom Apartment
Stayed 5 nights in December 2018

Good choice for family”

It was a great experience to stay in Vasa Hotel. This is my second time to stay in Vasa. I prefer to stay in two bedroom apartment because I went with my family so we need bigger spaces. I enjoyed most of my time in Vasa but there is something that Vasa need to improve, the thing is their bathroom quality. This is my second time but I experienced the same problem as I stay for the first time. The bathroom is quite smell. I called the technician but nothing is improve. But except that, nothing to worry about 😁

Reviewed January 03, 2019

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Dear Alma , Thank you for taking time to share the review of your stay with us. Your feedback is valuable for our continuous improvements, and please be assured that they have been passed to the concerned departments. We sincerely apologize for the encountered inconvenience during your stay. We look forward to welcoming you back to Vasa Hotel Surabaya. Best Regards , C. Paul Marcomm Manager

Responded January 09, 2019
Vasa Hotel Surabaya
9.6
Exceptional
Raymond from Indonesia
Group
Select King Room
Stayed 1 night in August 2018

Luxury Hotel with affordable price”

We are group of 6 booked 3 rooms at Vasa. Lobby a bit crowded when we were check in because there was a government event. We have to wait for 2 hours before we get our room. With no expectation , we really surprised with the room design. Very modern and luxurious , but affordable price. The breakfast was super good and definitely will back again if we come to Surabaya ...

Reviewed October 05, 2018

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Dear Raymond , Thank you for your rave review! It's such a pleasure to know that your overall stay experience at Vasa Hotel Surabaya a memorable ones. We can't wait to welcoming you back in the future. Best regards , C. Paul Marcomm Manager

Responded January 10, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Vallen from Indonesia
Couple
Select King Room
Stayed 1 night in February 2021

GOOD PLACE AND FRIENDLY STAFF”

We decided to come here just to transit before going to Bali for our honeymoon. However, the hotel really really provided us with a honeymoon surprises in the room and we really really appreciated it :) Ended up we didn't felt like a transit at all <3 Definitely will come back if we ever going to Surabaya again, Thank you Vasa!

Reviewed February 06, 2021

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9.2
Exceptional
raymond from Indonesia
Business traveler
Select King Room
Stayed 1 night in August 2019

A good hotel for business trip to Surabaya”

Vasa Hotel is an excellent hotel, especially for business trip to Surabaya. The room is spacious and nice. Breakfast is excellent and all required facilities are there. Sure, will be back !

Reviewed August 13, 2019

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Dear raymond, It was an absolute delight to welcome you at Vasa Hotel Surabaya. Thank you for reviewing your recent stay regarding your stay experience. We are happy to know that our services, facilities, and breakfast can make your stay even more memorable. Your feedback will surely be passed to the concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in the near future. Sincerely, C. Paul Marcomm Manager

Responded August 27, 2019
Vasa Hotel Surabaya
8.8
Excellent
Eric from Indonesia
Solo traveler
Select Twin Room
Stayed 1 night in December 2018

Best Hotel In Surabaya”

Hotel service was excellent, friendly staff, fast respond ,and comfortable room. Thing that make me miss this hotel is the the mattress and the pillow its really soft and comfortable for sleep. and the fast respond for the staff. how ever, the thing that need to improve its the breakfast food quality, variety and the food product its down grade compare from previously when i stay at vasa hotel in march 2018. The rest of it Excellent

Reviewed December 21, 2018

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Dear Eric , Thank you for choosing our hotel as your accommodation for you and your family. We are happy to know that your overall stay experience at our hotel can exceed your expectation. Your positive feedback will surely passed to our associate to boost up their confidence. We definitely look forward for welcoming you back in near future. Best Regards , C. Paul Marcomm Manager

Responded January 09, 2019
Vasa Hotel Surabaya
10.0
Exceptional
SER from Singapore
Couple
Select King Room
Stayed 1 night in May 2019

New hotel! ”

Seems like a new hotel to us. Beautiful lobby with chandeliers lights. We had a late check in and our King bed size room were fully booked :(. Fortunately, the hotel upgraded us for free to a one bed room apartment! It was a very big room except it seems abit dusty to us as my other half was sneezing all the way. Might be due to no one staying for awhile. Nevertheless, great stay at Vasa and would highly recommend to stay again!

Reviewed May 27, 2019

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Dear SER, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Responded June 01, 2019
Vasa Hotel Surabaya
10.0
Exceptional
ZOEY from Malaysia
Solo traveler
Select King Room
Stayed 2 nights in June 2019

Excellent security, feel safe for Lady Solo Traveler”

This was my first time in Surabaya to attend Intensive Workshop. As a lady, safety is my top priority especially I was a solo traveler! When I entered the hotel lobby hall, this hotel has security machine to check everyone's bag and luggage. This hotel has more than 3000 CCTV and the staff were so thoughtful whereby I could change small note at their Front Desk. After I arrived into the room I requested, 1 hour later the HouseKeeper Department will phone call into my room and checked whether everything was ok for me. I highly recommended this hotel to Lady Solo Traveler!

Reviewed July 14, 2019

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Dear ZOEY, We very much appreciate your review through Agoda site. It is our commitment to exceeding guest satisfaction while visiting at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours Sincerely, C. Paul Marcomm Manager

Responded July 22, 2019
Vasa Hotel Surabaya
8.4
Excellent
rizky from Indonesia
Business traveler
Select King Room
Stayed 1 night in August 2018

It’s really big hotel, with lovely town view from 26 floow”

I stayed at vasa hotel for 1 night, i heard it is a new hotel in town. It’s really big hotel, we stayed on 26th floor It’s really clean, smells good, beautiful design, the lobby is awesome, i can see a town landscape from my window, even i can see jembatan suramadu #awesome U can exercise at the gym, and it was good gym. The breakfast is good, the taste is not strong, but still like it What made me dissapointed are: The coolbar is broken, it’s not cold, so my cake become bad the next morning No bathtub

Reviewed August 16, 2018

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Dear rizky , Thank you for taking time to share the review of your stay with us. Your feedback is valuable for our continuous improvements, and please be assured that they have been passed to the concerned departments. We sincerely apologize for the encountered inconvenience during your stay. We look forward to welcoming you back to Vasa Hotel Surabaya. Best regards , C. Paul Marcomm Manager

Responded January 10, 2019
Vasa Hotel Surabaya
10.0
Exceptional
I from Indonesia
Business traveler
Select King Room
Stayed 1 night in May 2018

Awesome!”

2 thumbs up for Vasa Hotel Surabaya, everything was great, will definitely come back again.

Reviewed May 08, 2018

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Dear I , Thank you for reviewing your recent stay at Vasa Hotel Surabaya. We are happy to know that our interior design can make your stay even more memorable. Your feedback will surely passed to concerned department for their future improvement. Once again, thank you for staying with us and we definitely look forward to welcoming you back in near future. Best regards , C. Paul Marcomm Manager

Responded January 14, 2019
Vasa Hotel Surabaya
8.4
Excellent
March from Indonesia
Family with young children
Three Bedroom Apartment
Stayed 2 nights in May 2018

nice new hotel”

hotel lobby is classy and cosy. Well decorated with quality materials used. Apartment room is also very nicely decorated, using all quality electronics such as coffee machine and microwave. Breakfast has got quite a wide variety and food taste is alright. Staff in breakfast is not well organised. Other guests will take your table. Overall very satisfied with the stay in Vasa hotel

Reviewed May 14, 2018

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Dear March , Thank you for taking time to share the review of your stay with us. We are happy to know that your overall stay experience at our hotel can exceed your expectation. Your feedback is valuable for our continuous improvements, and please be assured that they have been passed to the concerned departments. We sincerely apologize for the encountered inconvenience during your stay. We look forward to welcoming you back to Vasa Hotel Surabaya. Best regards , C. Paul Marcomm Manager

Responded January 11, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Marcel from Indonesia
Business traveler
Select King Room
Stayed 3 nights in August 2020

Enjoyable Business Trip”

Located in strategic location near Mayjen Sungkono & Pakuwon area, Vasa Hotel also provide excellent facilities and services. High quality F&B esp. the Bar at the Lobby which also serving alcoholic beverages. Nice!

Reviewed September 19, 2020

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Dear Marcel, Thank you for leaving us such a wonderful word. We are delighted to know that you had enjoyed your stay and dining experience at Vasa Hotel Surabaya. Your kind remarks have also been shared with the team, thank you so much for this. We look forward to serving you again soon before too long. Warm Regards, Rendy Kurniawan Resident Manager

Responded October 15, 2020
Vasa Hotel Surabaya
9.2
Exceptional
Phaik from Malaysia
Business traveler
Select King Room
Stayed 2 nights in September 2019

Decently located local 5* hotel in Surabaya”

Stayed at higher floor and had a good view of Surabaya. This hotel is located at a pretty strategic location right from the exit of the tollway. Buffet served was great. And few doors away, there is this local warung serving fresh seafood which is worth trying if you want something local. One thing I disliked was the open toilet. The drainage of the water wasn’t to my liking. But this is my personal view. My other colleagues were happy with it. Wouldn’t mind going back to stay again if I am back in Surabaya

Reviewed September 15, 2019

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Dear Phalk, Thank you for sharing the positive feedback of your recent stay with us. We are glad to know that you took advantage of our great location for facilities and services. We are glad to know we were able to make your visit as effortless as possible and that you enjoyed the luxurious facilities and service that Vasa Hotel Surabaya is known for. We look forward to welcoming you back in the future. Sincerely, C. Paul Marcomm Manager

Responded October 23, 2019
Vasa Hotel Surabaya
8.8
Excellent
Richard from United States
Business traveler
Select Room
Stayed 2 nights in October 2019

A beautiful well maintained hotel”

I was very happy with my stay at Vasa Hotel. The staff was professional and accommodating, my room was well appointed and well cared for, and the breakfast every morning quite good. I would not hesitate to stay here again.

Reviewed October 27, 2019

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Dear Richard, Thank you very much for taking the time to share your experience stay at Vasa Hotel Surabaya. We are thrilled to welcome you to Vasa Hotel Surabaya, it became our commitment to exceeding guest satisfaction while visiting at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. And we make it our mission by creating an #vasamoments experience. Therefore, I am pleased to know that you had enjoyed your stay. I will share your positive feedback with the team. We hope to welcome you back again. Sincerely yours, C. Paul Marcomm Manager

Responded October 31, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Yuliani from Indonesia
Family with young children
Select King Room
Stayed 2 nights in April 2017

Great hotel but too expensive on bfast buffet”

This is my 4th time staying at Vasa. The room quality is still the same great. The pool and the gym was great too. The minor is only for the price for the breakfast buffet. A bit too expensive for us. Overall everything is good. Will stay again next time.

Reviewed April 25, 2017

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Dear Yuliani , Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We're looking forward to serve you again on your next trip to Surabaya. Best regards , C. Paul Marcomm Manager

Responded January 15, 2019
Vasa Hotel Surabaya
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