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Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya
Tunjungan Hotel Surabaya

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7.2

Very good

1,451 reviews

1,451 reviews

Shops13
Housekeeping11
Food & Dining2
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Tunjungan Mall

100 m

KidZoona

110 m

Plaza Tunjungan

140 m

Gramedia Bookstore

150 m

Wartel Shops

150 m

Popular landmarks
Monkasel (Submarine Monument)

1.4 km

Tugu Pahlawan

1.8 km

Suramadu National Bridge

2.1 km

Bungkul Park

3.3 km

Sampoerna Museum

3.5 km

Closest landmarks
Top Ten & Coyote Bar

100 m

Transnet

130 m

Puskesmas Kedungdoro

290 m

Parking Park

360 m

Monumen Gubernur Suryo

390 m

Tunjungan Hotel Surabaya

Jl. Tunjungan, 102 - 104, Surabaya Center, Surabaya, Indonesia, 60011 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Inside city center

190 meters to Tunjungan Plaza

Complimentary WIFi in all rooms

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Exercise area
Swimming pool [indoor]
See all amenities

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Cash withdrawal

Swimming pool [outdoor]

Hot tub

Golf course [on-site]

Exercise area

This property is in high demand!

4 travelers have booked today.

Value for money6.9
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport14.0 km

Rooms available at Tunjungan Hotel Surabaya

Superior
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe
...
  • Room size: 39 m²/420 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Premier
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Business Suite
...
  • Room size: 59 m²/635 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double or Twin
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 6 sofa beds and 1 super kin...
Enter dates to see prices
Tunjungan Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Single
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Executive
...
  • Room size: 39 m²/420 ft²
  • Shower
Enter dates to see prices
Business Single Room
...
  • Room size: 58 m²/624 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Tunjungan Hotel Surabaya?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Tunjungan Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Tunjungan Hotel Surabaya?

For those who wish to drive their own cars, Tunjungan Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Tunjungan Hotel Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Tunjungan Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 125000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Tunjungan Hotel Surabaya?

Tunjungan Hotel Surabaya features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Tunjungan Hotel Surabaya?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Tunjungan Hotel Surabaya. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including food and beverage and flower petals are available upon request.

Can business events be hosted at Tunjungan Hotel Surabaya?

On-site venues and convenient event services make Tunjungan Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Tunjungan Hotel Surabaya?

Tunjungan Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Tunjungan Hotel Surabaya?

The closest train, metro, or bus station is Gubeng Train Station, 1.3 km away from Tunjungan Hotel Surabaya.

What restaurants are nearby Tunjungan Hotel Surabaya?

Tunjungan Hotel Surabaya is located in Surabaya Center, famous for good restaurants such as Waroeng Toendjoengan, Chung Gi Wa and Linkafe.

What popular shopping places are close to Tunjungan Hotel Surabaya?

Shopping options in Tunjungan Hotel Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Tunjungan Hotel Surabaya?

Tunjungan Hotel Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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See map

Explore the neighborhood

What people love about Tunjungan Hotel Surabaya

  • 10

    Exceptional
    Staff 

    "I do appreciate for the excellence service, above and beyond, of the hotel staff, especially front desk;"

    Suci

    |

    May 9, 2022

  • 10

    Exceptional
    Staff 

    "The hotel staff are very nice and supportive."

    Suci

    |

    May 4, 2022

  • 8.8

    Excellent
    Staff 

    "Staffs are helpful and friendly, did an early check-in and I left my bags with receipt so I can go to TP while the rooms were prepared."

    I

    |

    December 1, 2021

Property ranking|Compared to 793 Surabaya properties
See all rankings
Room size
38 sqm.
Location score
8.8/10
Room comfort score
6.9/10
Cheapest price score
Bigger than
93
%
of Surabaya properties
Better than
90
%
of Surabaya properties
Better than
90
%
of Surabaya properties
Better than
72
%
of Surabaya properties
Overall rating:

7.2

Very good
1,451 reviews
Cleanliness
6.8
Facilities
6.5
Location
8.8
Read all reviews >
What travelers say they love:
Overall Tunjungan Hotel is OK for your travelling stay.
Umar from Indonesia
Solo traveler
More about Tunjungan Hotel Surabaya

More about Tunjungan Hotel Surabaya

Tunjungan Hotel Surabaya

See the best of Surabaya with a stay at Tunjungan Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The facilities and services provided by Tunjungan Hotel Surabaya ensure a pleasant stay for guests. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Surabaya is made even more convenient with the car hire services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Tunjungan Hotel Surabaya guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Tunjungan Hotel Surabaya include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Tunjungan Hotel Surabaya. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Tunjungan Hotel Surabaya which has a selection of halal options.
A night in at the hotel's karaoke rooms, bar and nightclub can be as fun as a night out with your travel companions.
To fill your days, be sure to check out the fantastic facilities offered at Tunjungan Hotel Surabaya. Finish your vacation days right by dropping in at the massage, hot tub, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have fun without traveling far, by taking advantage of the mini golf course and golf course on site at Tunjungan Hotel Surabaya. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Surabaya while in the city. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 180 m away.


Reasons to stay here

Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 92% of the city's accommodation.
This accommodation is highly recommended for its location, scoring higher than 89% of other options in the city.
It's hard to beat the room comfort here, which is rated higher than 89% of other accommodations in Surabaya.

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Amenities and facilities
Good
Facilities

6.5

Most talked about facilities

Breakfast

60 mentions

Housekeeping

34 mentions

Food & Dining

27 mentions

Internet

18 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • Nightclub
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

Land sports

  • Golf course (within 3 km)

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Shower
  • Toiletries
  • TV [flat screen]
Food and dining
Breakfast options
  • Continental
Restaurants on site

Restaurant

  • Cuisine: Indonesian
  • Menu: Buffet, A-la-carte
Location
Jl. Tunjungan, 102 - 104, Surabaya Center, Surabaya, Indonesia, 60011
Excellent
Location

8.8

Airports

  • Juanda International Airport (SUB)
    14.0 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km

Public transportation

  • Gubeng Train Station
    1.3 km
  • Pasar Turi Train Station
    1.8 km

Hospital or clinic

  • Puskesmas Kedungdoro
    290 m

Shopping

  • Tunjungan Plaza
    190 m

Convenience store

  • Indomaret
    500 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    190 m
  • Monkasel (Submarine Monument)
    1.4 km
  • Tugu Pahlawan
    1.8 km
  • Suramadu National Bridge
    2.1 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.5 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    7.0 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km

Nearby landmarks

  • Top Ten & Coyote Bar
    100 m
  • Tunjungan Mall
    100 m
  • KidZoona
    110 m
  • Transnet
    130 m
  • Plaza Tunjungan
    140 m
  • Gramedia Bookstore
    150 m
  • Wartel Shops
    150 m
  • DAISO
    160 m
  • Tunjungan Plaza
    190 m
  • Taman Prestasi
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-8 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 9 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)125000 IDR

The property

  • Number of restaurants1
  • Number of rooms 273

Reviews of Tunjungan Hotel Surabaya from real guests

Provided by verified guests of Agoda
7.2
/
10
Cleanliness6.8
Facilities6.5
Location8.8
Room comfort and quality6.9
Service7.1
Value for money6.9
High score for Surabaya
Rating
9+ Exceptional (102)
8-9 Excellent (137)
7-8 Very Good (272)
6-7 Good (219)
<6 Below Expectation (307)
Time of the year
Mar - May (238)
Jun - Aug (238)
Sep - Nov (265)
Dec - Feb (296)
All guests (1,451)
All room types
All languages

Show reviews that mention 

Showing 1,037 verified guest comments
12345
8.0
Excellent
Leonard from Indonesia
Business traveler
Superior
Stayed 1 night in October 2012

Old style but nice”

Great Location

everyone who travels to surabaya must have heard about tunjungan. from time to time this name is well known as surabaya shopping area. now there is tunjungan plaza building, which become the icon of this activity. and this hotel towered just next of tunjungan plaza, separated just by a small street. for those who adore shopping as their lifestyle, this hotel is just what you looking for. there are no such of perfect place. and so is this hotel. the room is quite big, but very old style. hotel management should replace the tv with updated and bigger lcd. for that room size the tv look funny

Reviewed October 22, 2012

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9.3
Exceptional
Otie from Indonesia
Family with teens
Superior
Stayed 1 night in March 2011

Great Location! Near to Biggest Shopping Mall ”

Great swimming Pool, Great Distance to Anywhere

Great Service, very good welcome greeters, and very nice staff. very NEAR to the shopping town and many heritage spots in surabaya. very easy to find a local tour. and they are polite and honest also. very comfortable room, and very clean even for an old hotel. elevator/lift are very convinient. less waiting time because the hotel provide alot of lift/elevator. Great variaties of buffet breakfast, indonesian and western foods. great bellboy service. only one thing must be improve.. there is no WIFI/Internet connection can be use. maybe there is one in a lobby.

Reviewed April 08, 2011

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9.3
Exceptional
Ronald from United States
Family with teens
Junior Suite
Stayed 2 nights in December 2015

Location is best feature”

Location, staff friendliness, dining

I selected Hotel Tunjungan due to location. That is its best feature. After reserving the room I read so many negative reviews I almost cancelled, but I am glad that I did not. In contrast to many others, I found the dining superior to other hotels in which I have stayed in Indonesia. I did not find it necessary to ask for any items I thought missing. Wi-fi is a problem, country-wide. I found problems with connectivity, took my laptop and android phone to the front desk, and the problems were resolved. Inconvenient, yes, but functional. The hotel is old; the elevator operation takes some getting used to, again, I asked and received help from the staff. Any problems I encountered were overcome with minimal inconvenience and all such problems were minimal when compared to the benefits of location.

Reviewed December 24, 2015

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9.0
Exceptional
Herawati from Indonesia
Family with teens
Superior
Stayed 2 nights in April 2015

Short getaway in Surabaya”

Clean, great location and value for money

We were returning customer. We always enjoy our stay in this hotel because of its great location and value for money. Near Tunjungan Plaza one of the best shopping experience in Surabaya

Reviewed April 17, 2015

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9.0
Exceptional
Henry from Indonesia
Group
Superior
Stayed 2 nights in October 2012

Great location and big rooms”

Beside shopping mall

It is cheap and good hotel. It comes with spacious room, clean and nice. Less than 5 minutes walk to the biggest shopping mall in Surabaya. Don't miss it if you are considering to go to Surabaya for holiday. You have to try the local delicacy which is Ayam Penyet, it taste great.

Reviewed October 25, 2012

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8.3
Excellent
TECK from Malaysia
Couple
Stayed 1 night in November 2010

Very good location with lot of shopping”

The shopping mall (one of the biggest) is next to Hotel Tunjungan. Best location in Surabaya

i arrived at the hotel at 3pm in the afternoon, check in is fast and hotel staff is friendly. the room is big and clean. the best part is that the hotel is next to the biggest shopping mall with lot of restaurants and shops. i never regret to stay in hotel tunjungan although this is my first trip to surabaya.

Reviewed March 16, 2011

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9.6
Exceptional
Putu from Indonesia
Couple
Superior
Stayed 2 nights in March 2016

nice hotel”

a very nice hotel and view for couple, near to tunjungan plaza by walk, and u can see all the city of surabaya from this hotel

Reviewed April 13, 2016

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8.7
Excellent
NIK from Malaysia
Group
Superior
Stayed 3 nights in May 2011

Lovely hotel with excellent service..”

Superb location with easy access by taxi and varieties of food to choose .

Stayed at Tunjungan Hotel with 7 friends. Rooms were clean and spacious. We stayed on 7th floor with easy access to to swimming pool as it was located on the same floor. The service was excellent from the security at the entrance, the bell boy and conceirge, greetings and smiling face are the norm daily routine. Breakfast was ok but the sitting was very limited. Had to wait for tables.Location was good as taxis are available 24/7.Next to hotel is the Tunjungan Plaza, a shopping mall with plenty of food to choose from.

Reviewed May 09, 2011

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7.7
Very good
Kamaruzaman from Malaysia
Couple
Deluxe
Stayed 2 nights in January 2011

Good Location”

Near everything

Tunjungan Hotel is in centre of Surabaya adjoining Tunjungan Mall and is near everything that you need. Food, entertainment, shopping are at doorstep. The deluxe room is big and recently refurbished. Facilities at hotel is good. Hotel staffs are very helpful. Recommended for short stay. However, setback is internet is not free.

Reviewed February 11, 2011

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9.2
Exceptional
OTHMAN from Singapore
Family with teens
Superior
Stayed 2 nights in September 2016

Very satisfied and pleasant stay.”

Pros: Location is very good especially for those who would like to do some shopping in Surabaya. Hotel staff are very friendly and greets everytime they see us. Hotel is also well - maintained and clean. Overall a very pleasant stay and would definitely come back the next time.

Reviewed October 06, 2016

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8.0
Excellent
Martino from Indonesia
Solo traveler
Deluxe
Stayed 1 night in June 2012

Great location, large room”

reasonably priced, spacious room

Hotel is located within a stone throw from tunjungan plaza which might be the largest shopping mall in surabaya. Very convenient to find something to eat. Room was very large, sofa was provided although a little dirty. Selection of channel on TV was very good. Car park space a little tight.

Reviewed August 10, 2012

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8.3
Excellent
Tarun from Indonesia
Business traveler
Business Suite
Stayed 1 night in April 2014

Centrally Located, Friendly Staff, Nearby Shops”

The close proximity to malls, restaurants, and shops, the fast check in and check out service, and the fast and efficient room service.

My stay at the Hotel Tunjungan was short (only one night). I had opted for the business suite, which had a separate couch/lounge area that was connected to the bedroom. This was an absolute necessity as I had some friends over from another hotel who wanted to pre drink in a comfortable place before heading out to one of the city's nighclubs. It was a good stay considering the check in and check out was expeditious, and so was the room service. Malls and shops and restaurants were nearby and plentiful, and cabs were readily available for when I needed to go elsewhere in town. There were some problems with the hotel however. For one, the lobby looks like it is stuck in the 80's, the hallway carpets look dark, dull, blotched, and fetid and some inches of ceramic in the bathroom were chipped off or discolored. I'm sure that it's clean but the looks of these things can be rather appealing. I would however recommend this hotel because of good price and great location and service.

Reviewed May 05, 2014

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9.3
Exceptional
Sahra from Indonesia
Family with teens
Deluxe
Stayed 1 night in June 2013

great hotels, great location”

near shopping area, clean, and large room

I was surprised when we find out that our room is very luxury, large and very clean!. the water is very strong, and the bathtub also very comfort. The room is very clean and they also prepare another extra pillow on the cupboard, so we no need to call to the house keeping . The food also delicious. We order Oxtail sup and another traditional Indonesian food. Beside, the transportation is also very easy to reach outside. the hotel location just next of Tunjungan Plaza, which is much more convenience for shopping

Reviewed June 17, 2013

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9.7
Exceptional
MD from Malaysia
Couple
Superior
Stayed 2 nights in January 2013

Service with smile and great location”

Very helpful staff

very good hotel with helpful and friendy staff. this hotel also have a great location because nearby with tunjungan plaza. beside that, the hotel also full with attractive decoration. one thing that i am shock because the swimming pool cannot be use because of maintenance but in my opinion the pool is not been used for the long time. lastly, i am very happy because in term of money this hotel is very good. thanks for all.

Reviewed January 30, 2013

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7.3
Very good
Ika from Indonesia
Couple
Superior
Stayed 3 nights in December 2012

Old & Tired hotel, but Great Location”

Big room & Great Location, exactly next to Tunjungan Plaza

I've stayed in this hotel many times because of the location which is next to the Tunjungan Plaza, the biggest shopping centre in Surabaya. Big room with Telkomsel Vision, so many movies to watch. Asked for a non-smoking room but they were full, so we got the smoking room. The room itself didnt smell but the bedsheet smell cigarette. Found some dots from coffee/chocolate splash on the bedsheet as well. Breakfast at the Pemuda Cafe is very limited, and they clean up all the food at 10am sharp. Very dissapointed.

Reviewed January 02, 2013

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8.0
Excellent
Lusi from Indonesia
Family with young children
Superior
Stayed 2 nights in August 2012

Lovely hotel and service with smile”

The location is very strategic.

I always stay at tunjungan hotel when I live at Surabaya. The location is very strategic. Just take about 15 minutes from railway station. The hotel is near mall too.

Reviewed August 24, 2012

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8.4
Excellent
I from Indonesia
Family with young children
Stayed 2 nights in January 2019

Very nice Hotel with some weakness”

4 stars Hotel with perfect location, just beside Tunjungan Plaza 2. Spacious room with hot tub, hot shower, cable TV (not all channel have clear picture), and a small fridge. Agoda listed it with title "... room only" but with "free breakfast" feature in the description. When I asked frontdesk they said it may be a mistake but they still gave me 2 breakfast coupons. The next day I was stopped at the restaurant, they said they need to confirmed my coupons, but then they let me having my breakfast there, I paid half for my daughter and have a good meals. I confuse, should I feel lucky with 2 coupons or not because the next day I had to get my breakfast outside of the Hotel. "NO free breakfast" The pool was good, my daughter had a good time, but not all the equipment in the gym were in good shape, and the jacuzzi was in "under maintenance" state.

Reviewed January 21, 2019

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7.0
Very good
Yuan from Singapore
Business traveler
Stayed 1 night in August 2012

Location is non-parallel for the kind of price. ”

Location, Friendly staff

I was upgraded to the Executive Floor. Hotel is old and of course the furniture are creaking. But price is reasonable especially if u do not have a driver to drive u around or u are pressing for time. Otherwise, other hotels are newer as well as centrally located, just that it is not within walking distance to shopping malls. The hotel staff were polite and i have had the chance to walk to the Tunjungan Plaza within 2 minutes, one of the largest shopping mall in Surabaya. Thanks also to the Agoda team and the Hotel GM who allowed my last minute amendment on the date without incur any penalty charges. Agoda's staff have been extremly helpful in assisting me on this

Reviewed August 08, 2012

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7.6
Very good
bambang from Indonesia
Family with young children
Superior
Stayed 3 nights in January 2018

Good hotel and best location ”

Tunjungan hotel is the good hotel at the center of the Surabaya city, closed to Tunjungan plaza and mall/trade center, but minor old sport and fitness facility .

Reviewed January 09, 2018

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7.3
Very good
Nicole from Singapore
Business traveler
Superior
Stayed 1 night in November 2012

Best hotel in Surabaya”

Size

Very clean hotel, large rooms. Shower head a bit rusty, wifi too weak. SHould install lan cables for residents. Location is fantastic, just 2 min walk away from the largest mall in Surabaya (Tunjungan Mall) and has all the good food there. Business center is deplorable though.

Reviewed November 17, 2012

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