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The WIN Hotel Surabaya
The WIN Hotel Surabaya
The WIN Hotel Surabaya
The WIN Hotel Surabaya
The WIN Hotel Surabaya
The WIN Hotel Surabaya
The WIN Hotel Surabaya

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7.9

Very good

559 reviews

559 reviews

See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Indonesian Cancer Museum

130 m

Goethe Institut

280 m

Delta Theatre

280 m

Lapangan Basra

330 m

Surabaya Plaza

330 m

Popular landmarks
Monkasel (Submarine Monument)

480 m

Tunjungan Plaza

930 m

Suramadu National Bridge

2.3 km

Tugu Pahlawan

2.6 km

Bungkul Park

2.8 km

Closest landmarks
Embassy of Germany

260 m

Taman AIS Nasution

400 m

Sharp Bamboo Monument

420 m

Taman Lansia

430 m

Monkasel (Submarine Monument)

480 m

The WIN Hotel Surabaya

Jalan Embong Tanjung No. 46-48, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

510 meters to public transportation

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Announcements by hotel (1)
A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Spa

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.2
Distance to city center3 Km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.1 km

Rooms available at The WIN Hotel Surabaya

Excellent
Room comfort & quality

8.1

Superior King or Twin Bed
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 king bed or 2 single beds
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Winner Double or Twin Room
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Double Room
...
  • Room size: 19 m²/205 ft²
  • 2 single beds and 1 king be...
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Superior Room
...
  • Room size: 19 m²/205 ft²
  • Shower
  • 1 king bed or 2 single beds
Enter dates to see prices
Winner King or Twin Room
...
  • Room size: 19 m²/205 ft²
  • 2 single beds or 1 king bed
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Guest Room with Inner View
...
  • Room size: 18 m²/194 ft²
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King Bed Or Twin Room with Inner View
...
  • Room size: 18 m²/194 ft²
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Double room - Single use - Superior
...
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    Double Run Of House
    ...
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      Superior Twin Room - Room Only
      ...
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        Frequently asked questions

        How much does it cost to stay at The WIN Hotel Surabaya?

        Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

        What time is check-in and check-out at The WIN Hotel Surabaya?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to The WIN Hotel Surabaya?

        The WIN Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 170000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The WIN Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The WIN Hotel Surabaya has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

        Is breakfast offered at The WIN Hotel Surabaya?

        Start your mornings right, with the continental and buffet breakfast options offered at The WIN Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 50000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at The WIN Hotel Surabaya?

        The WIN Hotel Surabaya features an on-site restaurant for your dining convenience.

        What is the smoking policy at The WIN Hotel Surabaya?

        The WIN Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

        What is the closest train, metro, or bus station to The WIN Hotel Surabaya?

        The closest train, metro, or bus station is Gubeng Train Station, 520 m away from The WIN Hotel Surabaya.

        What restaurants are nearby The WIN Hotel Surabaya?

        The WIN Hotel Surabaya is located in Surabaya Center, famous for good restaurants such as Bodaeng Thai, Kayoon Resto and PT. Graha Inti Boga.

        What popular shopping places are close to The WIN Hotel Surabaya?

        Shopping options in The WIN Hotel Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

        What are popular attractions near The WIN Hotel Surabaya?

        The WIN Hotel Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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        See map

        Explore the neighborhood

        What people love about The WIN Hotel Surabaya

        • 9.6

          Exceptional
          Staff 

          "Hotel staff really friendly, I was there when hero's day."

          ika

          |

          November 25, 2019

        • 8.8

          Excellent
          Location

          "There's also a convenience stall about 5 min walk away, which is very convenient."

          Luqman

          |

          October 23, 2019

        • 8

          Very good
          Location

          "We choose the hotel because of the location is near to railway station."

          Lee

          |

          October 15, 2019

        Property ranking|Compared to 793 Surabaya properties
        See all rankings
        Room comfort score
        8.1/10
        Room size
        19 sqm.
        Value for money score
        8.2/10
        Location score
        8.3/10
        Better than
        98
        %
        of Surabaya properties
        Bigger than
        82
        %
        of Surabaya properties
        Better than
        79
        %
        of Surabaya properties
        Better than
        78
        %
        of Surabaya properties
        Overall rating:

        7.9

        Very good
        485 reviews
        Cleanliness
        7.7
        Facilities
        7.2
        Location
        8.3
        Read all reviews >
        What travelers say they love:
        Good enough to stay overnight!
        Esam from Indonesia
        Solo traveler
        More about The WIN Hotel Surabaya

        More about The WIN Hotel Surabaya

        The WIN Hotel Surabaya

        You'll love the exceptional convenience during your stay at The WIN Hotel Surabaya, located right in the heart of the city center, with an easy access to everything in Surabaya.
        Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The WIN Hotel Surabaya. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Surabaya can be assisted with taxi, car hire and shuttle services available.
        Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The WIN Hotel Surabaya.
        In-room conveniences such as room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
        Rooms at The WIN Hotel Surabaya are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker, instant coffee and instant tea are available in some select rooms.
        You can stay fresh and clean with toiletries and towels provided in some of the guest bathrooms.


        Dining and things to do

        Wake up with no worries at The WIN Hotel Surabaya, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel.
        Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The WIN Hotel Surabaya has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage and spa.


        Around the property

        Venture outside The WIN Hotel Surabaya and explore Surabaya during your stay. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 920 m away.


        Reasons to stay here

        Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
        This accommodation beats more than 97% of competition in the city on room comfort.

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        Amenities and facilities
        Very good
        Facilities

        7.2

        Most talked about facilities

        Breakfast

        17 mentions

        Housekeeping

        17 mentions

        Internet

        5 mentions

        Food & Dining

        2 mentions

        Languages spoken

        • English
        • Indonesian

        Internet access

        • Complimentary WIFi in all rooms
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Garden
        • Massage
        • Spa
        • Ticket services
        • Tours

        Dining, drinking, and snacking

        • Alternative meal arrangement
        • Breakfast [free]
        • Coffee shop
        • Restaurants
        • Room service

        Services and conveniences

        • Air conditioning in public area
        • Concierge
        • Daily cleaning
        • Disabled facilities
        • Doorman
        • Dry cleaning
        • Elevator
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        • Terrace

        Access

        • Check-in/out [express]
        • Check-in/out [private]
        • Check-in [24-hour]
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Security [24-hour]

        Getting around

        • Car park [free of charge]
        • Car park [on-site]
        • Rental car
        • Shuttle service
        • Taxi service
        • Transport to airport
        • Valet parking

        Available in all rooms

        • A/C
        • Closet
        • Clothes rack
        • Coffee/tea machine
        • Complimentary coffee (instant)
        • Complimentary drinking water
        • Desk
        • Free tea
        • Free welcome drink
        • Iron and ironing board
        • Linens
        • Lock box in room
        • Mirror
        • Non-smoking
        • Phone
        • Satellite/cable channels
        • Shower
        • Slippers
        • Smoke alarm
        • Smoking allowed
        • Toiletries
        • Towels
        • Wake up call
        • Wi-Fi
        • Wi-Fi [complimentary]
        Food and dining
        Breakfast options
        • Asian
        • Continental
        • Halal
        Restaurants on site

        iCafe

        • Menu: Buffet, A-la-carte
        Location
        Jalan Embong Tanjung No. 46-48, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271
        Excellent
        Location

        8.3

        Airports

        • Juanda International Airport (SUB)
          13.1 km
        • Abdul Rachman Saleh Airport (MLG)
          74.5 km

        Public transportation

        • Gubeng Train Station
          530 m
        • Ngagel
          2.3 km

        Hospital or clinic

        • Siloam Hospitals Surabaya
          700 m

        Shopping

        • Tunjungan Plaza
          930 m

        Convenience store

        • Indomaret
          980 m

        Cash withdrawal

        • ATM
          240 m
        What's nearby

        Popular landmarks

        • Monkasel (Submarine Monument)
          480 m
        • Tunjungan Plaza
          930 m
        • Suramadu National Bridge
          2.3 km
        • Tugu Pahlawan
          2.6 km
        • Bungkul Park
          2.8 km
        • Surabaya's Zoo
          3.4 km
        • Surabaya Town Square
          3.6 km
        • Sampoerna Museum
          4.4 km
        • Pakuwon Food Festival
          6.0 km
        • Masjid Nasional Al Akbar Surabaya
          8.4 km

        Nearby landmarks

        • Indonesian Cancer Museum
          130 m
        • Embassy of Germany
          260 m
        • Goethe Institut
          280 m
        • Delta Theatre
          280 m
        • Lapangan Basra
          330 m
        • Surabaya Plaza
          330 m
        • Plaza Surabaya
          340 m
        • Monumen Kapal Selam
          380 m
        • Monumen Bambu Runcing
          380 m
        • Taman Ade Irma Suryani Nasution
          380 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        All children are welcome.

        Children 0-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from14:00
        • Check-out until12:00
        • Reception open until23:30

        Getting around

        • Airport transfer fee170000 IDR
        • Distance from city center3 Km
        • Travel time to airport (minutes)30

        Extras

        • Breakfast charge (unless included in room price)50000 IDR

        The property

        • Non-smoking rooms/floorsYes
        • Number of floors8
        • Number of restaurants1
        • Number of rooms 90
        • Year property opened2015
        • Most recent renovation2015
        Property announcements

        A negative COVID-19 test no more than 2 days old must be presented upon check-in; otherwise check-in may be refused.

        Reviews of The WIN Hotel Surabaya from real guests

        Provided by verified guests of Agoda
        7.9
        /
        10
        Cleanliness7.7
        Facilities7.2
        Location8.3
        Room comfort and quality8.1
        Service7.9
        Value for money8.2
        High score for Surabaya
        Rating
        9+ Exceptional (73)
        8-9 Excellent (54)
        7-8 Very Good (83)
        6-7 Good (30)
        <6 Below Expectation (52)
        Time of the year
        Mar - May (84)
        Jun - Aug (62)
        Sep - Nov (69)
        Dec - Feb (77)
        All guests (485)
        All languages

        Show reviews that mention 

        Showing 292 verified guest comments
        12345
        8.8
        Excellent
        Muhammad
        Group
        Superior King or Twin Bed
        Stayed 1 night in December 2018

        Excellent”

        Stayed only for one night so didn't really have time to check anything, but the hotel provided plenty of facilities for your needs on your stay. The staff are helpful, bed is comfortable, amenities are good, and electric kettle is provided for your hot coffee/tea in the morning. Located quite close to Surabaya Gubeng Station (around 10 min. walk). Definitely a recommended place to stay in Surabaya.

        Reviewed December 30, 2018

        See room deals

        8.8
        Excellent
        Luqman from Singapore
        Solo traveler
        Superior King or Twin Bed
        Stayed 3 nights in October 2019

        Good Transit Hotel”

        Location - Hotel is walking distance from Gubeng Train Station, which is ideal if Surabaya is a layover city or if you have a late train ride. Used Google Maps and managed to find at least 2 good restaurants that sell nice food nearby. There's also a convenience stall about 5 min walk away, which is very convenient. However, this convenience stall doesn't sell alcohol, so take that in mind if you do drink. Overall, can't really complain much about the hotel. Television channels were complete and rooms had an in-room safe. Sadly, would be perfect to me if they had a mini-fridge.

        Reviewed October 23, 2019

        See room deals

        8.0
        Excellent
        CHING from Malaysia
        Couple
        Winner Double or Twin Room
        Stayed 1 night in July 2016

        New, Clean, Friendly staffs & Comfortable Hotel”

        The hotel is new & clean. My husband & I were actually doing a transit in Surabaya before our flight to our home country. We were impressed with the bedding that this hotel provided. The mattress and pillow was comfortable and clean and we really had a good rest in this hotel. Water dispenser is available. There are a lot of positive quotes on the wall in the room and walk way. The hotel location is great too. It is only 3 - 5 mins walk to the Surabaya Plaza Mall. We were also impressed by the simple buffet breakfast that the hotel provided. Although the variety of buffet breakfast was not a lot but the food tasted really good and authentic. It was the one year anniversary of this hotel on the day we checked out. The MD - Ms Dewi personally thanked the customers at the front desk and we were given a nice pudding to enjoy while we were on the way to the airport.

        Reviewed August 07, 2016

        See room deals

        9.2
        Exceptional
        Himawan from Indonesia
        Family with young children
        Superior King or Twin Bed
        Stayed 1 night in December 2018

        Good hotel, Family Friendly”

        Strategiclly located in the heart of surabaya city center. Rooms is quite basic but it fulfills all your needs. Staff were very friendly and willing to assist everything you asked for Ac is cold, tv has international channels, and the bed is quite comfortable. Good enough to stay for one or two nights

        Reviewed January 01, 2019

        See room deals

        9.6
        Exceptional
        ika from Indonesia
        Solo traveler
        Superior King or Twin Bed
        Stayed 1 night in November 2019

        so comfortable”

        location near plaza Surabaya mall as known as delta. hotel staff really friendly, I was there when hero's day. so staff wear army uniform. so nationaly :)

        Reviewed November 25, 2019

        See room deals

        8.0
        Excellent
        Ari from Indonesia
        Group
        Stayed 1 night in October 2015

        new hotel”

        new hotel, good location, clean

        good location hotel near from surabaya center, near jalan kayoon and jalan panglima sudirman surabaya. overall good place to stay with the price

        Reviewed October 05, 2015

        See room deals

        7.6
        Very good
        Sophie from New Zealand
        Couple
        Superior King or Twin Bed
        Stayed 1 night in September 2018

        Very good”

        Good hotel in the centre of Surabaya, walking distance from the train station. The bed was really big and comfortable. The bathroom had an actual shower cabin, great so the floor isn’t drenched all the time. However the sheets were not clean and the towels were gray instead of white. The breakfast is a buffet, it would be great to have eggs and better toast spreads (I tried them all and didn’t like any).

        Reviewed September 08, 2018

        See room deals

        9.2
        Exceptional
        Keane from Singapore
        Solo traveler
        Stayed 1 night in December 2015

        Great hotel at extremely reasonable prices”

        The hotel is well furnished and clean. The room is well maintained and spacious, comfortable for a couple of nights stay. The location of the hotel, however, is slightly off the city center. There is a public bus that I took to go to the airport (with one transfer) nearby.

        Reviewed December 25, 2016

        See room deals

        9.0
        Exceptional
        Budi from Indonesia
        Business traveler
        Stayed 1 night in November 2015

        good Budget hotel, still need improvement.”

        Cleaness, price, location

        It is a good hotel, Very good budget hotel actualy. The room cleaness is good, staff also helpfull. But there were a few downside of this hotel: -Hot water are not warm enough -Liquid Soap are empty for 2 nights in a row ( room service dept allready being told at the 1 day ) -A lot of noises cause from the hotel renovation -breakfast are not enough , they are lacking of breakfast control. We need to wait to get their breakfast ready, all plate empty at their serving table. Good budget hotel but need improvement. Cheers.

        Reviewed December 02, 2015

        See room deals

        8.0
        Excellent
        Wong from Indonesia
        Couple
        Superior King or Twin Bed
        Stayed 1 night in July 2018

        Very good”

        Good location with a fairly good price. Lack of parking space but fortunately can park by the side of the road. Plaza Surabaya and Submarine Monument is within walking distance.

        Reviewed July 19, 2018

        See room deals

        8.8
        Excellent
        DAMAR from Indonesia
        Family with teens
        Superior King or Twin Bed
        Stayed 2 nights in December 2018

        Nice hotel but staff a bit slow response”

        I stayed here for 2 nights with my mom.It was nice and pleasant hotel. The room was clean, complete with electric kettle, tea, coffee, and mineral water, food also nice. But do not left any of your stuff inside hotel, cause staff a bit slow response. I left my laptop charger, and immidiately called them on 23rd dec, and several times called them on the other days, finally staff sent the charger on 29th dec.

        Reviewed January 01, 2019

        See room deals

        10.0
        Exceptional
        Christina from Indonesia
        Family with young children
        Stayed 1 night in June 2017

        Excellent”

        Great hotel and great staff. More success Win Hotel 😇

        Reviewed July 02, 2017

        See room deals

        8.4
        Excellent
        Donovan from Singapore
        Couple
        Superior King or Twin Bed
        Stayed 1 night in August 2018

        Central location”

        We had a late check in but the staff were friendly and also told us about the breakfast the next day. Could smell smoke drifting from other rooms even though we specified a non-smoking room. Nevertheless the room is clean and basic. Woke up early for breakfast around 6am and the food was already prepared. The hotel is located near the train station, around 10 minutes on foot. Recommended if you have an early train departure to catch the next day.

        Reviewed September 26, 2018

        See room deals

        7.6
        Very good
        Danny from Indonesia
        Family with young children
        Superior King or Twin Bed
        Stayed 3 nights in February 2020

        Good location in center Surabaya”

        Location near Delta Surabaya and Tunjungan Plaza Mall. When we want to borrow plate and bowl, they want to charged to us.

        Reviewed February 17, 2020

        See room deals

        6.8
        Good
        Bayu from Indonesia
        Family with young children
        Superior King or Twin Bed
        Stayed 1 night in June 2018

        Budget Hotel”

        Budget hotel at main city of Surabaya. value of money. if you want to have omelette or any kind of egg product, you have to ask since its not provided in the breakfast buffet yet it free

        Reviewed September 20, 2018

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        9.3
        Exceptional
        Ayu from Indonesia
        Family with young children
        Stayed 2 nights in October 2015

        cheap smart hotel considering its location”

        great location, water dispenser at 3rd floor where i stayed on, friendly staffs especially to children and babies

        I heard that the hotel was launched just 1week prior to my arrival.. no wonder it wasn't set up properly (i.e. qibla direction), however the staffs are helpful and able to put that upon our request.. Staffs are extremely friendly, especially to children and babies..

        Reviewed October 09, 2015

        See room deals

        6.4
        Good
        Esam from Indonesia
        Business traveler
        Superior King or Twin Bed
        Stayed 1 night in October 2017

        back here again”

        busy Surabaya night and back to this little hotel while the price was excellent so I go for the room only option which is good for me

        Reviewed September 04, 2018

        See room deals

        10.0
        Exceptional
        Tan from Malaysia
        Solo traveler
        Superior King or Twin Bed
        Stayed 1 night in April 2018

        The win”

        I think they win everything.

        Reviewed May 01, 2018

        See room deals

        10.0
        Exceptional
        Abhimantra from Indonesia
        Solo traveler
        Stayed 2 nights in January 2016

        THE BEST VALUE EVER”

        LOCATION, STAFF, CLEAN

        This hotel was amazing, staff were helpfull, and always smiling... Treat you as five star hotel guest !! No complain AT ALL to this hotel... Clean and location was superb... Definetely come back and reccomend to friends !!!!!! Thank you

        Reviewed January 24, 2016

        See room deals

        6.8
        Good
        Adhi from Indonesia
        Couple
        Superior King or Twin Bed
        Stayed 2 nights in December 2017

        the hotel is good for the price but need improvement”

        The hotel location is strategic. Price is super cheap. Because of the price you will get small room (of course) Negative think is the hotel really need pest control. There many small coachroach there. The bed is little bit itchy. The food in breakfast easily runs out quickly and but not refilled by staff.

        Reviewed January 05, 2018

        See room deals

        12345
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