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The Westin Surabaya
The Westin Surabaya
The Westin Surabaya
The Westin Surabaya
The Westin Surabaya
The Westin Surabaya
The Westin Surabaya

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9.4

Exceptional

198 reviews

198 reviews

Housekeeping7
Food & Dining3
Breakfast1
See map

9.6

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Pakuwon Mall

10 m

Supermal Pakuwon Indah

110 m

Hypermart

140 m

Miniapolis

140 m

Red Boxx Club

170 m

Popular landmarks
Surabaya Town Square

6.0 km

Masjid Nasional Al Akbar Surabaya

6.8 km

Surabaya's Zoo

6.8 km

Bungkul Park

7.0 km

Tunjungan Plaza

7.7 km

Closest landmarks
Gigi Sehat

390 m

Punch

410 m

Java yoga

480 m

Hartini's farm

540 m

Kidcity

610 m

Newly built in 2020

The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Swimming pool [outdoor]

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money9.2
Distance to city center10 km
Location rating9.6
Nearest airportJuanda International Airport (SUB)
Distance to airport15.8 km

Rooms available at The Westin Surabaya

Westin Club, Club lounge access, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Westin Grand Suite, Club lounge access, Suite, 1 King
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Westin Club, Club lounge access, Guest room, 2 Double
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Westin Deluxe, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite, Club lounge access, Suite, 1 King
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Westin Deluxe, Guest room, 2 Double
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Westin Deluxe Room
...
  • Room size: 38 m²/409 ft²
  • 2 double beds or 1 king bed
Enter dates to see prices
Westin Deluxe Two Double oom
...
  • Room size: 38 m²/409 ft²
Enter dates to see prices
Westin Club Room
...
  • Room size: 38 m²/409 ft²
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Executive Suite
...
  • Room size: 78 m²/840 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Westin Surabaya?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Westin Surabaya?

The Westin Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 460000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The Westin Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Westin Surabaya?

There's an additional charge of 288000 IDR for adults and 144000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Westin Surabaya?

The Westin Surabaya features an on-site restaurant for your dining convenience.

Can business events be hosted at The Westin Surabaya?

All available venues come in different styles and sizes and can accommodate you and your guests.

What is the smoking policy at The Westin Surabaya?

The Westin Surabaya does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby The Westin Surabaya?

The Westin Surabaya’s neighborhood is Dukuh Pakis which includes popular restaurants such as Yamagoya Ramen Supermall, Hajime Ramen House and Pancious Pakuwon Mall.

What popular shopping places are close to The Westin Surabaya?

The Westin Surabaya is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near The Westin Surabaya?

The Westin Surabaya’s location in the Dukuh Pakis neighborhood makes it close to famous attractions including Waterpark, Miniapolis and GoBounce.

What popular natural sightseeing spots are close to The Westin Surabaya?

The Westin Surabaya’s nearby natural sights include Class5 climbing, Deer park and Catfish fishing spot located in the same Dukuh Pakis area.

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Explore the neighborhood

What people love about The Westin Surabaya

  • 9.6

    Exceptional
    Staff 

    "The staff are all very attentive & professional."

    THAI

    |

    June 24, 2022

  • 10

    Exceptional
    Cleanliness

    "This hotel is good for relaxation as the room is not only decently sized, it is also very clean."

    Jessica

    |

    June 24, 2022

  • 10

    Exceptional

    "The best hotel in surabaya"

    Edi

    |

    June 23, 2022

Overall rating:

9.4

Exceptional
198 reviews
Cleanliness
9.7
Facilities
9.4
Location
9.6
Read all reviews >
What travelers say they love:
This hotel is very clean and superb service.
Catherine from Indonesia
Couple
More about The Westin Surabaya

More about The Westin Surabaya

The Westin Surabaya

The Westin Surabaya is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay.
The range of services provided by The Westin Surabaya ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Guestrooms at The Westin Surabaya are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at The Westin Surabaya include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. The Westin Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
The Westin Surabaya lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.


Around the property

This is your chance to explore all that Surabaya has to offer. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 7.6 km away.

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Amenities and facilities
Exceptional
Facilities

9.4

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • On-site entertainment
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking
Location
Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216
Exceptional
Location

9.6

Airports

  • Juanda International Airport (SUB)
    15.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.2 km

Public transportation

  • Tandes
    3.6 km
  • Kandangan
    4.7 km

Hospital or clinic

  • Gigi Sehat
    390 m

Shopping

  • Tunjungan Plaza
    7.7 km

Cash withdrawal

  • ATM
    170 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    6.8 km
  • Bungkul Park
    7.0 km
  • Tunjungan Plaza
    7.7 km
  • Monkasel (Submarine Monument)
    8.2 km
  • Tugu Pahlawan
    8.3 km
  • Sampoerna Museum
    9.1 km
  • Suramadu National Bridge
    9.7 km
  • Pakuwon Food Festival
    14.0 km

Nearby landmarks

  • Pakuwon Mall
    10 m
  • Supermal Pakuwon Indah
    110 m
  • Hypermart
    140 m
  • Miniapolis
    140 m
  • Red Boxx Club
    170 m
  • Pakuwon Trade Center - PTC
    170 m
  • Gigi Sehat
    390 m
  • Punch
    410 m
  • GoBounce
    430 m
  • Hokky
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 2 year(s).

Infant 2-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until06:00

Getting around

  • Airport transfer fee460000 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)288000 IDR

The property

  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 204
  • Room voltage220
  • Year property opened2020

Reviews of The Westin Surabaya from real guests

Provided by verified guests of Agoda
9.4
/
10
Exceptional
Cleanliness9.7
Facilities9.4
Location9.6
Service9.7
Value for money9.2
High score for Surabaya
Rating
9+ Exceptional (32)
8-9 Excellent (2)
7-8 Very Good (5)
6-7 Good (0)
<6 Below Expectation (0)
Time of the year
Mar - May (17)
Jun - Aug (4)
Sep - Nov (9)
Dec - Feb (9)
All guests (109)
All room types
All languages
Showing 39 verified guest comments
12
10.0
Exceptional
Rika from Indonesia
Family with teens
Westin Deluxe, Guest room, 1 King
Stayed 1 night in December 2020

Superb!!!”

You won’t find any hotel that as perfect as westin. I love the cleanliness, the softness of the linens, the food, the hospitality... everything was perfect

Reviewed December 24, 2020

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Dear Rika, Thank you for sharing your positive feedback and choosing The Westin Surabaya as your hotel during your travel. Your comments is a song to our ears and has been shared to the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya. Be well.

Responded January 27, 2021
The Westin Surabaya
10.0
Exceptional
Fazil from Indonesia
Family with teens
Westin Deluxe, Guest room, 1 King
Stayed 1 night in January 2021

Modern brand new Hotel at the suburb of Surabaya”

Spotlessly clean, brand new hotel in the suburb of Surabaya.

Reviewed January 10, 2021

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Dear Fazil, Thank you for taking the time to share your feedback and choosing The Westin Surabaya as your hotel during your travel. We're delighted to hear your comment and looking forward to welcoming you back whenever your travel brings you back to Surabaya. Be well.

Responded January 27, 2021
The Westin Surabaya
10.0
Exceptional
Dinda from Indonesia
Family with young children
Westin Deluxe, Guest room, 1 King
Stayed 1 night in February 2021

Amazing staycation”

The best for all is the staff which really friendly and helpful. The food is amazing with a lot of variant menu. The room, the facility and etc are great. Close to the mall. Will stay here again

Reviewed February 26, 2021

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Dear Ms. Dinda We appreciate you for taking the time to share your splendid review in regards to your previous stay at The Westin Surabaya. It is delightful to know that you found our room accommodation, as well as hospitality services to be up to your expectations. Thank you for sharing your high praises, all of us here at The Westin Surabaya are looking forward to welcoming you and your friends back again in the near future. Sincerely, The Westin Surabaya team

Responded March 03, 2021
The Westin Surabaya
8.0
Excellent
Max from Indonesia
Family with young children
Westin Deluxe, Guest room, 1 King
Stayed 1 night in December 2020

Very good”

great location..!! nice food.. clean room..

Reviewed December 21, 2020

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Dear Mx, Thank you for sharing your feedback during your stay at The Westin Surabaya. We are delighted to hear your comment and we're looking forward to welcoming you back to our hotel. Be well.

Responded January 27, 2021
The Westin Surabaya
9.6
Exceptional
THAI from Indonesia
Business traveler
Westin Deluxe, Guest room, 2 Double
Stayed 2 nights in June 2022

BEST HOTEL”

The staff are all very attentive & professional. The hotel is very convenient ,near shopping mall.

Reviewed June 25, 2022

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10.0
Exceptional
Jessica from Indonesia
Family with young children
Westin Deluxe, Guest room, 1 King
Stayed 1 night in June 2022

A very comfortable hotel”

This hotel is good for relaxation as the room is not only decently sized, it is also very clean. Various supplies are provided and the facilities is nice. Not only that, the staff are also friendly and accomodating. Breakfast is also amazing. Overall, a very recommended resting place.

Reviewed June 24, 2022

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10.0
Exceptional
Edi from Indonesia
Family with teens
Westin Deluxe, Guest room, 1 King
Stayed 1 night in June 2022

Westin hotel”

The best hotel in surabaya

Reviewed June 23, 2022

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10.0
Exceptional
setyadarma from Indonesia
Group
Westin Deluxe, Guest room, 2 Double
Stayed 1 night in May 2022

Clean and modern”

Clean and modern hotel

Reviewed May 17, 2022

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10.0
Exceptional
setyadarma from Indonesia
Family with teens
Executive Suite, Club lounge access, Suite, 1 King
Stayed 1 night in May 2022

Clean and modern”

Clean and modern hotel

Reviewed May 17, 2022

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8.8
Excellent
Joan from Indonesia
Group
Westin Deluxe, Guest room, 2 Double
Stayed 3 nights in May 2022

Best(?) Hotel in Surabaya”

One of the best hotel in Surabaya, the hotel is brand new, rooms were spotless and the staff was amazing.

Reviewed May 09, 2022

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9.6
Exceptional
Suriadi from Indonesia
Family with teens
Westin Deluxe, Guest room, 2 Double
Stayed 1 night in April 2022

Very recommended”

Big, clean room. If you stay in this hotel, add breakfast. The breakfast is SUPERB! Traditional and international menus, salads, fresh juices, waffle,pancakes and ice cream!

Reviewed April 25, 2022

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10.0
Exceptional
Ivan from Indonesia
Couple
Executive Suite, Club lounge access, Suite, 1 King
Stayed 2 nights in December 2021

best place”

strategic hotel

Reviewed April 13, 2022

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9.6
Exceptional
Yenny from Indonesia
Business traveler
Westin Deluxe, Guest room, 1 King
Stayed 1 night in April 2022

Exceptional”

connecting to mall

Reviewed April 12, 2022

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10.0
Exceptional
Oscar from Indonesia
Solo traveler
Westin Deluxe, Guest room, 1 King
Stayed 1 night in February 2022

Very attentive staff”

From the moment you arrive at The Westin Surabaya, the staff was very attentive. Even after I arrived in the check in area, Bea - the staff in the check in table was very very helpful, she works in a fast pace and very attentive to my requests. The room I had was above my expectation, it’s a shame that I don’t have the chance to taste their breakfast, but other then that the experience was excellent

Reviewed February 21, 2022

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9.2
Exceptional
Jennifer from Indonesia
Couple
Westin Deluxe, Guest room, 1 King
Stayed 2 nights in May 2021

Super satisfied ”

Stayed for 2 nights, the staffs are nice and helpful. Comfy bed, nice location, you can order food from the mall through Gojek.

Reviewed January 11, 2022

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10.0
Exceptional
dwi from Indonesia
Family with teens
Westin Deluxe, Guest room, 1 King
Stayed 1 night in December 2021

Our third stay at Westin Surabaya”

Third stay and surely not the last. I even already plan to book for our 4th stay next month. Can't be more satisfied with the service, facility, food, location and view. Thank you again Westin Surabaya. Thank you, Pak Ega, Amelia, Cynthia and all staffs.

Reviewed January 07, 2022

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10.0
Exceptional
yanti from Indonesia
Couple
Westin Deluxe, Guest room, 2 Double
Stayed 2 nights in November 2021

Best services”

Must stayed hotel in surabaya. Staffnya ramah Servicenya ok Breakfast komplit Lokasi tinggal melangkah ke Pakuwon mall

Reviewed December 05, 2021

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10.0
Exceptional
Audylia from Indonesia
Solo traveler
Westin Deluxe, Guest room, 1 King
Stayed 1 night in October 2021

Great”

Great

Reviewed November 30, 2021

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8.8
Excellent
Catherine from Indonesia
Couple
Westin Deluxe, Guest room, 1 King
Stayed 1 night in November 2021

Best Hotel in Surabaya for now 👍🏻”

This hotel is very clean and superb service. The only cons for this hotel are: - complicated parking lot, has to go to LG and move to hotel and go to L for check in. - The variety of food during breakfast is not many, no safe distancing within the table

Reviewed November 09, 2021

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10.0
Exceptional
dwi from Indonesia
Family with young children
Westin Deluxe, Guest room, 1 King
Stayed 1 night in October 2021

Recommended stopover on a roadtrip during pandemic”

A wonderful stay to conclude our Java-Bali road trip during this pandemic. This is a new hotel, right next to Pakuwon Mall, very convenient for traveling with family. We have 2 connecting rooms, everything was clean and functioning well. Breakfast was great. Big spread of buffet. We took the breakfast at 6 am so it was not crowded at all. We sat in a good distance with other tables. We surely will be back when we visit Surabaya.

Reviewed October 28, 2021

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12
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