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The RuMa Hotel and Residences
The RuMa Hotel and Residences
The RuMa Hotel and Residences
The RuMa Hotel and Residences
The RuMa Hotel and Residences
The RuMa Hotel and Residences
The RuMa Hotel and Residences

Removed from saved list

9.4

Exceptional

4,566 reviews

4,566 reviews

Housekeeping69
Breakfast34
View22
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Top Room@Top Hat

30 m

Kuala Lumpur Convention Centre

170 m

Aquaria KLCC

180 m

KLCC - Bukit Bintang Pedestrian Walkway

220 m

Craft Complex (Kompleks Budaya Kraf)

320 m

Popular landmarks
Pavilion Kuala Lumpur

420 m

Petronas Twin Towers

640 m

Jalan Alor

830 m

Menara Kuala Lumpur

1.2 km

Chinatown - Kuala Lumpur

2.2 km

Closest landmarks
Embassy of the Philippines

90 m

Fuze Club Kuala Lumpur

180 m

Pro Heal Dental

340 m

Pavillion Mall

390 m

Pavilion Kuala Lumpur

420 m

The RuMa Hotel and Residences

7 Jalan Kia Peng,, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450 - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Kuala Lumpur

Top Value

Check-in/out [private]

Excellent room comfort & quality

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Spa

Luggage storage

Check-in/out [private]

This property is in high demand!

68 travelers have booked today.

Value for money9.2
Distance to city center0.5 km
Location rating9.5
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km

Rooms available at The RuMa Hotel and Residences

Deluxe Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand King Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Studio
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Corner Studio
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Twin Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Grand Twin Room
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Corner Studio Twin Tower View
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The RuMa Hotel and Residences?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to The RuMa Hotel and Residences?

The RuMa Hotel and Residences is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, The RuMa Hotel and Residences has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The RuMa Hotel and Residences?

Start your mornings right, with the à la carte and continental breakfast options offered at The RuMa Hotel and Residences. Adults can enjoy breakfast offered with an additional charge of 130 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The RuMa Hotel and Residences?

The RuMa Hotel and Residences features an on-site restaurant for your dining convenience.

Can special events be hosted at The RuMa Hotel and Residences?

Event decoration service is offered to help your event go smoothly.

Can business events be hosted at The RuMa Hotel and Residences?

On-site venues and convenient event services make The RuMa Hotel and Residences an ideal choice for hosting corporate events.

What is the smoking policy at The RuMa Hotel and Residences?

The RuMa Hotel and Residences does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The RuMa Hotel and Residences?

The closest train, metro, or bus station to The RuMa Hotel and Residences is Raja Chulan Monorail Station, 480 m away.

What restaurants are nearby The RuMa Hotel and Residences?

The RuMa Hotel and Residences’s neighborhood is Kuala Lumpur City Centre which includes popular restaurants such as Nasi Lemak Mak Wanjor, Atmosphere 360 and Marini's on 57.

What popular shopping places are close to The RuMa Hotel and Residences?

The RuMa Hotel and Residences is located in Kuala Lumpur City Centre area which features shopping places such as Suria KLCC, Parkson Kajang and nikorex display.

What are popular attractions near The RuMa Hotel and Residences?

The RuMa Hotel and Residences’s location in the Kuala Lumpur City Centre neighborhood makes it close to famous attractions including Petronas Twin Towers, KLCC Park and Menara Kuala Lumpur.

What popular natural sightseeing spots are close to The RuMa Hotel and Residences?

The RuMa Hotel and Residences’s nearby natural sights include Jelutong Tree and Camp ground located in the same Kuala Lumpur City Centre area.

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Explore the neighborhood

What people love about The RuMa Hotel and Residences

  • 10

    Exceptional
    Staff 

    "Check-in was a breeze, with the reception keeping an eye out for each and every customer coming in, making sure everyone is attended to in good time."

    Ngien

    |

    December 3, 2022

  • 10

    Exceptional
    Cleanliness

    "Staff’s were above and beyond in terms of hospitality( items requested was delivered to the room in less than 10 mins) Housekeeping was thorough and consistent...."

    Fadhli

    |

    November 28, 2022

  • 10

    Exceptional

    "Of all the hotels I’ve stayed in KL, The RuMa have the best customer service yet for me."

    Muhammad

    |

    November 28, 2022

Property ranking|Compared to 7,242 Kuala Lumpur properties
See all rankings
Value for money score
9.2/10
Location score
9.5/10
Service score
9.6/10
Cleanliness score
9.7/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Overall rating:

9.4

Exceptional
4,566 reviews
Cleanliness
9.7
Facilities
9.4
Location
9.5
Read all reviews >
What travelers say they love:
Will definitely come back again with my husband soon!
Nadhirah from Malaysia
Solo traveler
More about The RuMa Hotel and Residences

More about The RuMa Hotel and Residences

The RuMa Hotel and Residences

See the best of Kuala Lumpur with a stay at The RuMa Hotel and Residences, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Did you know? Terminal Bersepadu Selatan is just 8.2 km away, giving guests convenient access to one of the city's urban transportation options.
The RuMa Hotel and Residences provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Kuala Lumpur.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at The RuMa Hotel and Residences. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The RuMa Hotel and Residences. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at The RuMa Hotel and Residences with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The RuMa Hotel and Residences. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Never let a day go wasted when you're at The RuMa Hotel and Residences with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take some time to explore Kuala Lumpur during your stay at the hotel. Get a photograph of yourself in front of Menara Kuala Lumpur located 1.1 km away, a must-see for anyone visiting Kuala Lumpur.


Around the property

Take some time to explore Kuala Lumpur during your stay at the hotel. Get a photograph of yourself in front of Menara Kuala Lumpur located 1.1 km away, a must-see for anyone visiting Kuala Lumpur.


Reasons to stay here

Guests who stayed here rated the facilities above 99% of other accommodations in the city.
This hotel scores higher than 99% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 99% of other options in the city.

Amenities and facilities
Exceptional
Facilities

9.4

Most talked about facilities

Breakfast

3 mentions

Swimming Pool

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Fan
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

ATAS

  • Cuisine: American, Asian, European
  • Menu: Buffet

SANTAI POOL & LOUNGE

  • Cuisine: International, Malaysian
  • Menu: Buffet

LOBBY LOUNGE

  • Cuisine: International, Malaysian
  • Menu: Buffet
Location
7 Jalan Kia Peng,, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
Exceptional
Location

9.5

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    18.1 km
  • Kuala Lumpur International Airport (KUL)
    45.6 km

Public transportation

  • Raja Chulan Monorail Station
    480 m
  • SBK15 Muzium Negara
    530 m

Hospital or clinic

  • Pro Heal Dental
    340 m

Shopping

  • Pavilion Kuala Lumpur
    420 m

Convenience store

  • 7 Eleven
    340 m

Cash withdrawal

  • ATM
    70 m
What's nearby

Popular landmarks

  • Aquaria KLCC
    180 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    220 m
  • KLCC Park
    330 m
  • Pavilion Kuala Lumpur
    420 m
  • Petronas Twin Towers
    640 m
  • Jalan Alor
    830 m
  • Menara Kuala Lumpur
    1.2 km
  • Chinatown - Kuala Lumpur
    2.2 km
  • Central Market
    2.2 km
  • KL Bird Park
    3.1 km

Nearby landmarks

  • Top Room@Top Hat
    30 m
  • Embassy of the Philippines
    90 m
  • Kuala Lumpur Convention Centre
    170 m
  • Aquaria KLCC
    180 m
  • Fuze Club Kuala Lumpur
    180 m
  • KLCC - Bukit Bintang Pedestrian Walkway
    220 m
  • Craft Complex (Kompleks Budaya Kraf)
    320 m
  • KLCC Park
    330 m
  • Seri Melayu
    330 m
  • Parkson Kajang
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property only accepts guests aged 18 years old and above. Failing to adhere to this policy, the property will reject the booking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:59
  • Check-out from00:00
  • Check-out until12:00

Getting around

  • Airport transfer fee150 MYR
  • Distance from city center0.5 km
  • Travel time to airport (minutes)55

Extras

  • Breakfast charge (unless included in room price)130 MYR

The property

  • Number of bars/lounges2
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 253
  • Room voltage220
  • Year property opened2018
  • Most recent renovation2018
Property announcements

Standard Hotel check in time starts from 15:00 and check out time 12:00

Reviews of The RuMa Hotel and Residences from real guests

Provided by verified guests of Agoda
9.3
/
10
Cleanliness9.7
Facilities9.4
Location9.5
Service9.6
Value for money9.2
High score for Kuala Lumpur
Rating
9+ Exceptional (405)
8-9 Excellent (38)
7-8 Very Good (32)
6-7 Good (11)
<6 Below Expectation (6)
Time of the year
Mar - May (151)
Jun - Aug (111)
Sep - Nov (124)
Dec - Feb (106)
All guests (1,391)
All room types
All languages

Show reviews that mention 

Showing 492 verified guest comments
12345
10.0
Exceptional
Najihatul from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in May 2022

Excellent hospitality & hotel”

Staffs were very warm & polite & welcoming from the moment we step out of the parking lift. Our favourite part is the complimentary option for in room breakfast, this is setting our expectations high for other hotels now. My request for iron & ironing board was fulfilled promptly. even though we told the front desk we’re stepping out for dinner so they can deliver it later, we later returned to our room with the iron & board already set up. Was very pleased with that. We got some complimentary chocolates as well as we’ve notified that we’re staying for our honeymoon, truly a nice gesture. Location wise is amazing, KLCC, Bukit Bintang is all within walking distance. Foods are easily accessible. Parking is free for hotel guests (you still need to take the ticket, front desk will punch it for you). Bed is very comfortable we slept like babies, soundproofing is great. Only loud occasional noises from hallway can be heard, otherwise it’s quiet. Bathtub is great. Love the minibar & nespresso machine. the snacks provided were very reminiscent of our childhood so we’re very pleased with that. Honestly i don’t think i even want to try other hotels in the golden triangle area now, hoping that the standard is kept as high as we look forward for other stays in the future at RuMa. Highly highly recommended.

Reviewed May 20, 2022

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10.0
Exceptional
Azura from Singapore
Family with young children
Deluxe King Room
Stayed 2 nights in January 2020

BEST HOTEL by far!”

I have been to KL maannnnyyyy times. In a year, i will definitely have a trip to KL at the very least 3 times since 2013. Among all the hotels that I have been too, The Ruma Hotel is THE BEST hotel ever! Everything was flawless! I was already impressed the moment i stepped out of the grabcar which brought us to the hotel from the airport. I booked a deluxe king room for 2 nights. On our first night, our mini fridge was spoilt. Hence, we called for it to be fixed. After 30mins, it was still faulty. As it was 1am, and we needed a fridge to store my daughter's milk, they offered us a new room, a free upgrade! I wasn't expecting an upgrade, maybe an ice pack to store the milk is good enough for the night. But The Ruma Hotel service recovery is TOP NOTCH! Their breakfast were SUPERB! The exact epitome of "ATAS". The room amenities were complete, the room was VERY clean, the location is central to pavillion and klcc & plus point is, late checkout up to 11pm! BEST HOTEL EVER!

Reviewed February 01, 2020

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10.0
Exceptional
Syed from Malaysia
Family with young children
Grand Twin Room
Stayed 2 nights in October 2021

The Best Family oriented hotel in Kuala Lumpur”

The hotel welcomed us warmly with some refreshments while waiting for check-in procedures. Rooms are superb with in house minibar available for us (we booked two rooms BTW). Parking space for our cars also good and very clean. Pools also very good and we have a great time dipping in the swimming pool. Staffs are very friendly and assist us when we need assistance. Breakfast are the best for me. Many range of cuisine and the place for breakfast are also very comfortable. On the 2nd day breakfast are in room (due to SOP). The dishes we ordered arrive on time that we requested. It was a pleasant stay there for me and my family. I don't see any faulty in this hotel and will come again for family staycation in KL.

Reviewed May 20, 2022

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10.0
Exceptional
Sabariah from Singapore
Couple
Grand King Room
Stayed 1 night in June 2022

Definitely honeymoon vibes”

Everything is soo lovely. From the moment we entered, the staffs, the aroma and the hospitality of Ruma is so indescribable. Free parking for check in guest. Served us asam boi sparking drink and wet wipes. $300rm need to be given as deposit. We booked Grand King Room and even receive a free shoe shine. Our leather boots are so clean and shiny after many days of riding. We got the 11th floor but no sight of KLCC. The bed is super comfy but the pillows are too soft. Sadly, their TV channels are pretty limited and there is no ironing board & iron in the room. You gotta request for it. Breakfast spread was awesome! We can order ala carte menu from the breakfast menu and served to us just like fine dining. We tried their in house dining food (Nasi Goreng & Char Kway Teow). Not bad. KLCC is about 5-7 minutes walk from Ruma. Wanted to try their in house spa massage but was shocked to see the starting price was about as RM600plus.

Reviewed June 16, 2022

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10.0
Exceptional
Elaine from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in February 2022

Good location, value for money, nice breakfast food”

RuMa Hotel is one of the pricier establishments out there, but you get what you pay for (not sure if you feel the same paying full price without Agoda or direct website promos) with an excellent breakfast (they adhere to SOPs), complementary minibar and water, Nespresso machine and spacious room. It is also located in-between KLCC and Pavilion - not near enough where you can wear 5-inch heels to walk or while carrying 2 suitcases, but near enough to not get drenched in sweat (the walk is sort of uphill). My only suggestions for improvement are to have a mix of thick and thin pillows as I find the overly thin pillows uncomfortable, and the lack of tissues (housekeeping missed this out because the tissue box is inside the drawer and they didn't realise it's finishing - understandable as I don't expect them to stick their hands inside seeing as COVID is still rampant, but perhaps have 2 tissue boxes? One for the living room and one for the bathroom?). Other than these I'm pleased with my stay and would recommend others to stay here again - I would come again myself but I would need to save up for it / wait for a special occasion).

Reviewed February 17, 2022

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10.0
Exceptional
Skantha from Malaysia
Couple
Deluxe King Room
Stayed 1 night in April 2022

Best 5 star hotel”

So we got upgraded from Deluxe to Grand Room. Thank you very much:) Room was quite futuristic and state of the art design while including a hint of dynasty in it. Very comfortable and will go again. The sink was something new for me. Copper sink, never seen it before. Pillows was quite soft but you can still change by calling the hotel Helpdesk. We had the room dining, food was good but it’s on costly side. Breakfast was one of the best we had. You literally eat like Royals. Overall good place to spend time with family and loved ones.

Reviewed May 06, 2022

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10.0
Exceptional
Margaret from Indonesia
Solo traveler
Deluxe King Room
Stayed 2 nights in September 2019

Perfect in everyway!”

I don’t think I have ever made a review online, but this one is an exception. I am in awe the first time I got in. Firstly, they greet me by my name (I arrive quite late hence they are probably expecting me already), secondly they asked when is my estimated time of departure to see if they could set a late check out...wow. The room itself is amazing, I love everything about it....the cleanliness of the design, the sophistication....bed is comfy, the bathroom is so clean and spotless. Location is so strategic...walking distance to Pavilion shopping center. Lastly, the staff is superb, you cant get better customer service here! I would def come back!

Reviewed September 08, 2019

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10.0
Exceptional
Liew from Malaysia
Couple
Deluxe King Room
Stayed 1 night in November 2020

Exceptional”

Exceptionally wonderful. It was my husband's birthday and I have requested the hotel tp arrange balloons and a cake in the room during my booking. When we reached on that day, the room was decorated as requested. Perfect stay and I love the room so much, comfortable and spacious. We had our breakfast in the room and it was presented nicely. We had our six-course dinner at the ATAS restaurant and got a 40% discount when using a CIMB debit card. At lastly, we have our late check out at 6 pm without any charges, we do enjoy to the max. Definitely deserve an exceptional ratings!

Reviewed November 20, 2020

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10.0
Exceptional
Johan from Malaysia
Couple
Grand King Room
Stayed 1 night in January 2021

Anniversary Stay”

Made arrangements with RuMa via Agoda for our 5th wedding anniversary staycation. Agoda coordinated with RuMa accordingly and the service was excellent even before we checked in. Was gladly pleased with some of the generous upgrades for tea time meals and the mini bar. The room was so beautiful and the staff decorated it with rose petals for the occasion. Housekeeping even responded fast at 1am for a stiffer pillow and two staff came just to deliver a pillow! The whole hotel was an artful delight for the senses and pictures. We also had our scrumptious dinner at The Atas restaurant and was superbly attended by Deva, and again at breakfast. Outstanding service! Felt like we were in a 6-7 star hotel. Amazing experience all the way right til check out. Definitely worth the experience and hospitality. Thank you RuMa and Agoda for making our anniversary so memorable. We will be back again. :)

Reviewed January 14, 2021

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10.0
Exceptional
Yi from Malaysia
Couple
Deluxe King Room
Stayed 1 night in May 2021

Perfect staycation!”

Had my 10th anniversary staycation here and got free upgrade in room. Love the design and cleanliness of the hotel. Upon checking in, they already know my name and served me with drinks and detailed explanation. The breakfast included were superb. The service is excellent! Love the flexible check in and out time and the minibar! Location wise is just 8 mins walk to pavilion and 5 mins walk to klcc park. In conclusion, everything is perfect!

Reviewed May 20, 2021

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10.0
Exceptional
Ho from Malaysia
Couple
Grand King Room
Stayed 1 night in May 2022

Perfection”

Hands down to one of the best hotel in KL. In my opinion, even better than some famous hotel group. The hotel is located in a quiet and exclusive neighbourhood within the central city, offering guest a much tranquil environment. For shopping experience, KLCC is just 3 min across the street and another 10 min to reach heart of Bukit Bintang via covered walkway. The service and experience starting from check in is exquisite. Service crew are welcoming and did excellent job attending to every guest. For breakfast, you have the option of either have it in room by filling up the ordering form or buffet style in their restaurant. Breakfast spread is great and food are at a very high quality. Love the entire property design, every corner and edges are carefully crafted. The room is beautiful and comes with complimentary mini bar which is rarely offered even in other luxury hotels. If you are in KL be it long holiday trip or staycation, this hotel should come at the very top.

Reviewed May 06, 2022

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10.0
Exceptional
Khairul from Malaysia
Family with young children
Deluxe King Room
Stayed 1 night in April 2021

Great services”

The staffs were very friendly and spoke in Malay, very good impression. The room very clean and everything provided as they should. Just that for a family with young children, to go for breakfast at the restaurant can be quite hassle, luckily we can opt for the meals to be delivered to room. That’s a good initiative 👍🏻 I just hope that the selections can be more variable and we can choose maybe more qty as we also have toddler with us.

Reviewed April 05, 2021

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10.0
Exceptional
Christopher from Malaysia
Business traveler
Deluxe King Room
Stayed 1 night in December 2020

Very luxury and great service ”

This place has a very comfortable environment.as I enter the building I was welcome a drink and a greet at my footsteps They should mentioned to guest with visitor about the few options of parking validation. 1. First 2 hours Is free if you dine in and additional hours is RM15 per hour 2. A flate rate of RM15 for the whole night if you have visitors who wish to stay later . So I would say, check on your timing you should decided upon your exit. I would give my experience a 5 star review .

Reviewed December 18, 2020

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10.0
Exceptional
Hiong from Malaysia
Couple
Deluxe King Room
Stayed 1 night in December 2020

Great for staycation”

RuMa Hotel & Residences is really a beautiful place with luxury feel to our stay. The flexi check in check out is a deal maker for us to decide to stay here for our staycation as we don't have to stress out on the time to check and check out. Although during our check in, we got some set back as apparently we have to inform in advance on our check in check out time (we thought the flexi time should be by default as standard package) and was really disappointed after being told we have to check out latest by 1pm. Ali, the staff who attended us did a great job to help to extend our check out time to later evening which is much appreciated. Overall, we enjoyed the stay very much and would recommend to everyone looking for a staycation. Just remember to confirm the check in and check out time when do the booking.

Reviewed December 28, 2020

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10.0
Exceptional
Leeanne from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in June 2022

Beautiful boutique hotel”

Had a staycation with a friend and loved everything about it. We were upgraded free of charge which was a lovely surprise. The room was beautiful- classy modern with unique touches. Super comfortable bed. We loved the pool and bar. Very relaxing. High tea was the best I’ve experienced in KL! If you’re looking for something special and a little more intimate then this is your place :)

Reviewed June 21, 2022

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10.0
Exceptional
NUR from Malaysia
Couple
Grand King Room
Stayed 1 night in March 2022

Staycation”

Great staff, i felt welcome since the first step into the hotel. Got our welcome drink and wet tissue while waiting for check in. And then for the room itself, was equipped with full minibar. 7 water bottles and then can drinks and coffee machine, you can never get thirsty in the room. Oh and the best part is i get the chance to try the gym and all the equipment is up to date & functional and there is a towel and again free drinks in the small fridge you can take for free. And then for breakfast, there is a buffet & we have been given a menu for a certain food that need to be ordered. I like everything about this hotel and would definitely be back.

Reviewed March 13, 2022

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10.0
Exceptional
Muhammad from Singapore
Couple
Grand King Room
Stayed 3 nights in March 2020

Excellent service, polite and friendly staffs. ”

Checking in and out was easy, very straight forward. 24hrs of checking in and out! Parking in the basement is absolutely safe with cameras. I would like to suggest that maybe the hotel could add few more cameras at the motorcycle parking lots. In room service was a great experience for me. Price for the food are somehow fair to me. The hotel also serves in room breakfast. I would also like to suggest to have a little bit more of varieties in the breakfast menu. Overall the experience i had throughout my 3 nights of stay in The Ruma was a great experience. Obviously recommendable and would come back again for the great service by the hotel.

Reviewed March 19, 2020

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10.0
Exceptional
Tian from Malaysia
Couple
Deluxe King Room
Stayed 1 night in February 2021

Excellent hotel, staff friendly!”

The excellent hotel that I even went,all the staff with friendly smile, welcoming, polite and helpful. Hotel very clean and very comfortable, very enjoy to stay with it. Nominate staff name Nash, he working at front desk, very helpful, polite, always smile and great with us. Thank you The RuMa, you did a great service for us.We enjoy it!Love it!

Reviewed March 06, 2021

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10.0
Exceptional
Yee from Malaysia
Couple
Deluxe King Room
Stayed 2 nights in May 2022

Best hotel in town”

The RuMa is my new favourite hotel in town. Location is a plus point, it is within walking distance to KLCC. Staff is superb, they will come out of nowhere to assist you. Extremely pleasant & helpful. You can see that they are very happy with their job. I stayed in the Deluxe King Room, it is perfect for a couple. Very nicely decorated, love the lighting, the blinds, the door (yes the door) Mini bar is complimentary, and also some snacks Love the Santai Bar and ATAS. Didnt get tot ry the UR SPA and SEVEN bar. Highly recommend this hotel and we willl definitely be back!

Reviewed May 15, 2022

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10.0
Exceptional
Janice from Malaysia
Couple
Deluxe King Room
Stayed 1 night in December 2020

Staycation”

Booked for besties birthday occasion. Everything was good, the welcome drink refreshing, the room spacious, clean, mini bar everything complimentary, 25% disc for in house guest dining, brekkie included and having in the room....the only thing to improve...hair dryer, need to hold on de button when you blow hair your hair... Is tiring. Beside this, everything was good!

Reviewed December 11, 2020

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