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The Residence
The Residence
The Residence
The Residence
The Residence
The Residence
The Residence

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9.5

Exceptional

182 reviews

182 reviews

See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Constitution Hill Human Rights Precinct 3.2 km
Johannesburg Zoo 4.1 km
Maboneng Precinct 4.4 km
SAB World of Beer 5.1 km
Sandton City Shopping Centre 6.3 km
Nelson Mandela Square 6.4 km
South Western Townships 9.1 km
Gold Reef City 9.2 km
Apartheid Museum 9.6 km
Mandela House 17.1 km
Nearby landmarks
Consulate of the United States 500 m
Killarney Mall 570 m
Consulate of Lithuania 620 m
The Wilds 670 m
Chartwell Gardens 760 m
The Munro Drive Viewpoint 820 m
The Old Edwardian Societty 900 m
Cat Theatre 1.0 km
Houghton Golf Club 1.1 km
University of Joburg 1.1 km

The Residence

17 4th Avenue, Houghton Estates, Johannesburg City Centre, Johannesburg, South Africa, 2198 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Johannesburg City Centre part of Johannesburg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Apartheid Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Tennis court

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Johannesburg every 6 minutes on Agoda.com
Value for money9.5
Distance to city center1. Km
Location rating9.3
Nearest airportO. R. Tambo International Airport (JNB)
Distance to airport18.4 km

Rooms available at The Residence

Exceptional
Room comfort & quality

9.9

One Bedroom Suite
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Penthouse Luxury Suite
...
  • Room size: 61 m²/657 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Pool Villa
...
  • Room size: 106 m²/1141 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Madiba Luxury Suite
...
  • Room size: 110 m²/1184 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Suite
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Suite with Private Jacuzzi
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Double Room
...
  • Room size: 49 m²/527 ft²
  • 1 king bed
Enter dates to see prices
Villa Pool
...
  • Room size: 106 m²/1141 ft²
Enter dates to see prices
Luxury King Bed Penthouse with City View
...
  • Room size: 61 m²/657 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Residence?

Check-in is from 02:00 PM, and check-out is until 11:30 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Residence?

The Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 715 ZAR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Residence has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Johannesburg with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The Residence?

Start your mornings right, with the continental and buffet breakfast options offered at The Residence. Adults can enjoy breakfast offered with an additional charge of 195 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Residence?

The Residence features an on-site restaurant for your dining convenience.

What is the smoking policy at The Residence?

The Residence does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby The Residence?

Restaurants including Mumbai Cafe, Kauai and Swad Restaurant are popular in The Residence’s neighborhood which is known as Johannesburg City Centre.

What popular shopping places are close to The Residence?

Located in the Johannesburg City Centre area, The Residence is close to great shopping choices like Neighbourgoods Market, 44 Stanley and Market on Main.

What are popular attractions near The Residence?

Guests at The Residence can easily visit Constitution Hill Human Rights Precinct, South Western Townships and Maboneng Precinct located in the Johannesburg City Centre area.

What popular natural sightseeing spots are close to The Residence?

The Residence is located in the Johannesburg City Centre area, which is famous for natural sightseeing destinations such as The Wilds and Harvey Nature Reserve.

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Explore the neighborhood

What people love about The Residence

  • 9.6

    Exceptional

    "Cosy and comfy, peaceful and safe."

    Paula

    |

    April 9, 2022

  • 10

    Exceptional

    "Everything was perfect."

    Regina

    |

    April 3, 2022

  • 10

    Exceptional

    "Really nice hotel ."

    Mark

    |

    March 5, 2022

Property ranking|Compared to 1,583 Johannesburg properties
See all rankings
Value for money score
9.5/10
Location score
9.3/10
Service score
9.8/10
Cleanliness score
9.8/10
Better than
99
%
of Johannesburg properties
Better than
99
%
of Johannesburg properties
Better than
99
%
of Johannesburg properties
Better than
99
%
of Johannesburg properties
Overall rating:

9.5

Exceptional
182 reviews
Cleanliness
9.8
Facilities
9.6
Location
9.3
Read all reviews >
What travelers say they love:
Fabulous meals, service and accommodations.
mona from United States
Family with older children
More about The Residence

More about The Residence

The Residence

Make everyday special with all that Johannesburg has to offer with a stay at The Residence.
At The Residence, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Johannesburg is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the The Residence. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at The Residence are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at The Residence are available with design features like a balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at The Residence. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Enjoy the countless activities offered at The Residence. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court and golf course on site. Family time on relaxed evenings is easy with the hotel's library. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Reasons to stay here

Find incredible value for money here, which is ranked better than 99% of the city's accommodation.
Compared to other accommodations in Johannesburg, facilities here are rated higher than 99% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.

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Amenities and facilities
Exceptional
Facilities

9.6

Most talked about facilities

Food & Dining

14 mentions

Breakfast

7 mentions

Internet

1 mention

View

1 mention

Languages spoken

  • English

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • DVD/CD player
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Shower
  • Wi-Fi
Food and dining
Breakfast options
  • Full English/Irish
Restaurants on site

The Dining Room

  • Menu: Buffet, A-la-carte
Location
17 4th Avenue, Houghton Estates, Johannesburg City Centre, Johannesburg, South Africa, 2198
Exceptional
Location

9.3

Airports

  • O. R. Tambo International Airport (JNB)
    18.4 km
  • Lanseria International Airport (HLA)
    28.8 km

Public transportation

  • Rosebank Train Station
    2.5 km
  • Doornfontein
    3.6 km

Hospital or clinic

  • Healthcare Centre
    1.2 km

Shopping

  • Sandton City Shopping Centre
    6.3 km

Convenience store

  • BP Express
    1.7 km

Cash withdrawal

  • ATM
    520 m
What's nearby

Popular landmarks

  • Constitution Hill Human Rights Precinct
    3.2 km
  • Johannesburg Zoo
    4.1 km
  • Maboneng Precinct
    4.4 km
  • SAB World of Beer
    5.1 km
  • Sandton City Shopping Centre
    6.3 km
  • Nelson Mandela Square
    6.4 km
  • South Western Townships
    9.1 km
  • Gold Reef City
    9.2 km
  • Apartheid Museum
    9.6 km
  • Mandela House
    17.1 km

Nearby landmarks

  • Consulate of the United States
    500 m
  • Killarney Mall
    570 m
  • Consulate of Lithuania
    620 m
  • The Wilds
    670 m
  • Chartwell Gardens
    760 m
  • The Munro Drive Viewpoint
    820 m
  • The Old Edwardian Societty
    900 m
  • Cat Theatre
    1.0 km
  • Houghton Golf Club
    1.1 km
  • University of Joburg
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-3 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:30

Getting around

  • Airport transfer fee715 ZAR
  • Distance from city center1. Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)195 ZAR
  • Daily Internet/Wi-Fi fee00 ZAR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 17
  • Room voltage220
  • Year property opened2009
  • Most recent renovation2015

Reviews of The Residence from real guests

Provided by verified guests of Agoda
9.5
/
10
Exceptional
Cleanliness9.8
Facilities9.6
Location9.3
Room comfort and quality9.9
Service9.8
Value for money9.5
High score for Johannesburg
Rating
9+ Exceptional (95)
8-9 Excellent (9)
7-8 Very Good (1)
6-7 Good (2)
<6 Below Expectation (0)
Time of the year
Mar - May (23)
Jun - Aug (15)
Sep - Nov (30)
Dec - Feb (39)
All guests (182)
All room types
All languages

Show reviews that mention 

Showing 107 verified guest comments
12345
10.0
Exceptional
Gita from Sri Lanka
Solo traveler
Luxury Room
Stayed 1 night in September 2018

A lovely Boutique Hotel in an upmarket neighborhood ! ”

I spent one night at the Residence on transit out of Johannesburg which was a charming experience. As a solo traveller I always prefer to stay in a 5 star hotel chain which I did on arrival into J’burg but decided to experiment the Residence simply due to the high recommendation & reviews read on the travel sites ! Loved the intimacy & romance of the property with top notch five star service. My personal view is it’s over the top, loud & ostentatious.... Nevertheless it doesn’t take off the comfort, plush surroundings & the serenity.

Reviewed October 03, 2018

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Thank you so much, we really appreciate your review and hope to welcome you back some day in the near future.

Responded June 06, 2019
The Residence
10.0
Exceptional
Boris from United States
Solo traveler
Luxury Room
Stayed 2 nights in December 2016

Pure Luxury”

The Residence is a magnificent retreat that pampers every sense. Every detail is painstakingly attended to, from the appointments in each room (and I experienced two different rooms) to the care of the staff to the facilities and the food. The only area that needs improvement is the on site workout room--though that also is addressed as The Residence has a relationship with a full service gym nearby. No visit to Johannesburg will feel complete without a stay at The Residence.

Reviewed January 28, 2017

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10.0
Exceptional
Kris from United States
Couple
Luxury Room
Stayed 2 nights in October 2012

A Lovely Surprise”

Attention to Every Detail

A beautiful oasis in Johannesburg. I didn't visit their website before purchasing our room for two nights here. I believe that I saw that it was #1 on Trip Advisor, though, and now I understand why they have a top rating! The owners thought of everything to make your stay a special one. They obviously train their staff to make sure you feel as though you are the only guests there. I won't go on and on about the details because others have described it, and I don't want to ruin your surprises. Just suffice it to say that you will not be disappointed, and will feel that you have been cared for in the most special way while you are at The Residence.

Reviewed November 05, 2012

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10.0
Exceptional
Ray from Lithuania
Couple
Luxury Room
Stayed 1 night in October 2019

Absolute paradise ”

This is our third time staying at residence and every time gets better and better . No other hotel can touch the residence experience . It's plush , decadent and food of a Michelin star rating it's an absolute must for any traveller arriving or leaving Johannesburg. Warren and his staff make every person feel as if they are the most important person there and we look forward to heading back in april

Reviewed October 11, 2019

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Thank you so much for your amazing review, we really appreciate it and as always, it is such a pleasure welcoming you to The Residence. We look forward to seeing you again in April and would like to wish you all the very best until we meet again.

Responded October 15, 2019
The Residence
10.0
Exceptional
Kirsteen from Australia
Couple
Luxury Room
Stayed 1 night in April 2018

We didn’t want to leave”

So glad we booked our stay in Johannesburg at the residence. The security around the hotel makes you feel safe, we had been warned about the high crime in the region. The room was just perfect, I wish I had more time to enjoy the pools and spa facilities but we only had one night. The food at the restaurant was amazing and the breakfast was deluxe. All the staff are professional and very helpful. I honestly can’t fault anything at all. Very relaxing stay.

Reviewed April 15, 2018

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9.7
Exceptional
Giulio from Italy
Couple
Luxury Room
Stayed 1 night in November 2012

Very nice Boutique Hotel”

Nice and clean room (Luxury), very helpful staff, attention to details.

We stayed at The Residence for one night, on our way back home. The luxury room is rather large and has even a small internal court where one can opt for an outside shower. The breakfast is copious and the staff is extremely helpful and nice, in a non-intrusive way. The common parts of the hotel are charming as well. They even organized for us for an half day tour by car with "Ramoon tours and transfers" which is a must if you want to visit Johannesburg properly.

Reviewed November 25, 2012

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10.0
Exceptional
Colin from New Zealand
Business traveler
Luxury Suite with Private Jacuzzi
Stayed 6 nights in September 2012

Fantastic Hotel with excellent service”

Lovely big rooms, with exceptional level of comfort

I was warmly welcomed by all the staff, who made my stay a pleasure throughout. The hotel has lots of quiet corners to sit with a book, and the rooms are very well equipped. The private areas outside the room made it possible to relax after a busy day, and the complimentary soft drinks in the minibar were great. The bar and dining areas had roaring fires to take off the Johannesburg chill, and the meals were all delicious. Overall, a perfect place for a few days.

Reviewed September 21, 2012

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10.0
Exceptional
Tony from United States
Couple
Luxury Room
Stayed 3 nights in March 2020

Best Hotel I've Ever Stayed”

This hotel by aesthetics alone is amazing, but the experience is what sells. From the moment you walk through the door the goal is to make you feel at home. Moses guided us on a tour of the hotel and we fell in love. The Residence have thought about everything before you arrive. The multiple lounge rooms give a space to retreat from your room. The koi fish are beautiful and give ambience while you are dining. There are multiple complimentary drink stations throughout the hotel and a "cake of the day" for your sweet tooth. The spa services and Thuli and Queen were amazing. The room itself was great! Had a jacuzzi, walk in closet, beautiful balcony with a view of the pool and garden, and a surround sound music system with peaceful music playing. But I will never forget when I asked for late checkout (flight departed at 925pm) and they said "no problem, just stay in your room until you are ready to leave." I was shocked!I will always come back to The Residence when I'm in South Africa.

Reviewed March 16, 2020

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Thank you so much for your review, it really means a lot to us and we are so glad to hear that you enjoyed your experience at The Residence. We look forward to welcoming you back and would like to wish you all the very best until we meet again.

Responded March 18, 2020
The Residence
10.0
Exceptional
Peter from Australia
Group
Luxury Room
Stayed 2 nights in May 2019

Style, Class and Good Old fashioned Service with a Smile”

This hotel exceeded my expectations. the staff were genuinely pleased to see us, the facilities excellent, the bar, restaurant and common areas sophisticated and elegant. A hotel that I would rate at the top of my list. Nothing was too difficult and will be my 1st choice when next in Johannesburg.

Reviewed May 22, 2019

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Thank you so much for your review, we really appreciate it and look forward to welcoming you back. From all of us here at The Residence we would like to thank you once again and wish you all the very best.

Responded May 29, 2019
The Residence
10.0
Exceptional
Craig from South Africa
Couple
Madiba Luxury Suite
Stayed 1 night in December 2019

Madiba Suite - huge outdoor terrace and hot tub ”

The hotel photos simply do not do the hotel and Madiba Suite justice. From opening the door to the suite you are welcomed with a decanter of sherry kindly sat waiting for you in the suite reception area. You then pass the complimentary mini bar and the old lift which now fashions itself as a library and enter the bedroom. The pristine white sheets draped in rose petals momentarily distracts your eye from the complimentary bottle of bubbles and night time amarula. Stepping into the bathroom, the stand alone bath, his and hers wash basins and large shower are impressive but nothing compared to what waits outside. The large outdoor terrace with its ample seating, hot tub, outdoor shower and canopy day bed would put many beach clubs to shame. All this having walked through the grounds and buildings of the former Chinese embassy with the koi carp, water features and Asian plants throughout paying homage to the residences former occupants. Well worth a visit

Reviewed January 03, 2020

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Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. Wishing you all the very best and hope to welcome you back some day in the near future.

Responded February 20, 2020
The Residence
9.6
Exceptional
George from South Africa
Couple
Luxury Suite with Private Jacuzzi
Stayed 1 night in June 2019

Wife's birthday gift”

We visited for one night to celebrate my wife's birthday and stayed in the suite with the private jacuzzi. The place is beautiful and the room is huge! Every luxury was there and in its place, including a complimentary birthday cake for two and some bubbly on arrival! A tranquil and beautiful facility that makes it easy to forget that you're in the city. Friendly and professional, I cannot fault anything. Thank you to The Residence. Facilities in this room include a Nespresso machine with some complimentary capsules, a gas fireplace as well as air conditioner, sun room/lounge, deck with jacuzzi and sun loungers and a table with seating for two, outside (private) showers, walk-in cupboards, and a sound system that has speakers in the room, bathroom and at the jacuzzi.

Reviewed June 22, 2019

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Thank you so much for your review, we really appreciate it and are so glad to hear that you enjoyed your birthday experience at The Residence. It was an absolute pleasure having you stay with us and hope to welcome you back some day in the near future. Thank you once again and all the very best from The Residence team.

Responded June 24, 2019
The Residence
10.0
Exceptional
REGINA from United States
Group
Luxury Suite with Private Jacuzzi
Stayed 1 night in November 2019

Five star all the way!”

The Service we received from the moment we stepped into the residence is exceptional from Warren the manager who greets you & and checks you in to Samantha who I spoke to multiple times while making my reservations and after making my reservations before arriving with such patience, Grace, and knowledge to Marvin our tour guide who did a fantastic job in giving us the history and the details of the city. Our experience was an amazing one and we will return and we will be staying at the residence.

Reviewed November 20, 2019

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Thank you so much for your amazing review, we really appreciate it and are so glad to hear that you enjoyed your experience at The Residence. It was an absolute pleasure having you stay with us and look forward to welcome you back. Thank you once again and all the very best from The Residence team.

Responded November 25, 2019
The Residence
9.3
Exceptional
Fram from United Kingdom
Business traveler
Luxury Suite with Private Jacuzzi
Stayed 3 nights in November 2012

Service and facilities are exceptional”

Lucky the Rolls Royce driver, very decent food and the Spa

They have tried to go beyond exceptional service and I must say the staff in the hotel have achieved their goal. With my role in the business I need to travel extensively and I am in a fortunate position to stay in some very nice places. The Residence however has simply made the travelling on this occasion not as tedious as my business trips usually are. I can see the hotel being particularly interesting to couples looking for a romantic time away from home but I can also suggest the business traveller stay here. All of central JoBurg is quite close by and with Lucky driving you around in the Rolls, it adds something special to the day. Bravo to the Residence.

Reviewed November 13, 2012

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9.2
Exceptional
BARRY from South Africa
Couple
Luxury Suite with Private Jacuzzi
Stayed 1 night in June 2017

Stunning experience, luxurious and boutique”

Our stay at The Residence for a couples' weekend away had all the ingredients of a truly amazing stay. Personal attention from the host and all hotel staff, an amazing suite and a beautiful hotel. Drinks were served in the piano lounge before being seated for a sumptuous dinner and again, personal attention. Not once were we asked from which room we were during our entire stay, other than at check-in. Later in the weekend we were treated to a couples spa treatment package which were worldclass and performed by skilled and friendly therapists. Well worth visiting

Reviewed July 05, 2017

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10.0
Exceptional
Jane from United States
Couple
Luxury Suite with Private Jacuzzi
Stayed 3 nights in May 2015

Good enough to be true!”

Incredible service anticipating your every need, serene ambiance with beautiful furnishings, great value for a 5 star experience!

Our stay at The Residence exceeded our expectations in every way. From our pick up at the airport in a Rolls-Royce to the staff greeting upon arrival, to the incredible ambience and service, this is a hotel not to be missed! The staff anticipated our needs before we needed to ask for anything. Breakfast was wonderful served in our suite and dinners were excellent sitting in the dining room by the fireplace. We can't say enough about this hotel and we will be back next time in Joburg!

Reviewed May 22, 2015

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10.0
Exceptional
Raksha from South Africa
Business traveler
Luxury Suite
Stayed 1 night in February 2015

Luxury and Tranquility Personified”

Professional staff, Spacious Room, Absolute Comfort

The Residence is amongst the best hotels that we have stayed at. Dinner was a treat and breakfast was certainly served in abundance. This hotel deserves its high rating for its professionalism, team work and attention to detail. Well done to The Residence Team!

Reviewed February 23, 2015

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9.0
Exceptional
HUGH from Canada
Couple
Luxury Suite
Stayed 1 night in January 2013

Superb boutique hotel in an upscale neighbourhood”

Outstanding room, excellent property and amenities

we were upgraded to their penthouse suite, so that got our stay of to a great start. it is a fantastic top-floor suite with a massive deck and an outdoor shower and tub. the hotel provided complimentary transportation to a local restaurant. on-site amenities are stylish, staff were discreet and well-trained. grounds are wonderful, with two pools, tennis court and lovely sitting areas. hotel is located in houghton estate, an upscale residential neighbourhood, very close to the nelson mandela residence and a short drive to both melrose arch and sandton. highly recommended for a getaway.

Reviewed January 25, 2013

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9.6
Exceptional
Robert from United Kingdom
Couple
Luxury Room
Stayed 1 night in August 2018

An oasis of calm and luxury”

We stayed at the Residence as a respite between flying from London and traveling on to Zimbabwe and Botswana - and again on the return trip. The ambience of the hotel is calming, warm and welcoming. The management and staff are friendly and thoroughly professional. The quality and comfort of the rooms, the service and the food are truly worth their 5 Star rating.

Reviewed September 09, 2018

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10.0
Exceptional
liz from Canada
Couple
Luxury Room
Stayed 1 night in November 2016

Luxury and Service”

Had a wonderful stay at The Residence Boutique. From the start, the service was top notch. We really appreciated the upgrade, had a lovely stay in a beautiful, spacious suite. The meals were excellent, good value, especially breakfast. Overall, would definitely come again, and recommend to anyone who appreciates a sumptuous boutique hotel experience.

Reviewed November 27, 2016

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10.0
Exceptional
Daniel from United States
Couple
Luxury Room
Stayed 1 night in June 2012

Wonderful hotel and service”

Room amenities and size, food at the restaurant, customer service

We stayed here on a long layover in Jo'Burg which actually ended up being our anniversary. From the moment we got to the hotel, the service was incredible. The hotel itself is beautiful and the rooms are amazing especially for the price (large, comfy bed, jacuzzi tubs, etc.). Beyond that, they made an extra effort to make our anniversary special for us. The hotel is in a beautiful neighborhood. Nelson Mandela actually lives three blocks away. Google maps said the hotel is 45 minutes from the airport, but it only took us 20 to get there. We decided to stay in and eat dinner at the hotel and we were so glad we did! It was like having a personal chef. Everything we had was incredible, especially the bruschetta and chicken breast. We will definitely be staying there again the next time we are in Jo'burg.

Reviewed June 28, 2012

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