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Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An
Citadines Pearl Hoi An

Removed from saved list

8.3

Excellent

1,009 reviews

1,009 reviews

Swimming Pool3
Beach3
Housekeeping3
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
An Bang Beach 520 m
Tra Que Vegetable Village 2.2 km
Cua Dai Beach 2.8 km
Fukian Assembly Hall (Phuc Kien) 4.6 km
Hoi An Ancient Town 4.7 km
Hoi An Night Market 4.7 km
Precious Heritage by Rehahn 4.7 km
Japanese Covered Bridge 4.7 km
Central Market 4.7 km
Old House of Tan Ky 4.8 km
Nearby landmarks
An Bang Beach 520 m
Ha My Beach 780 m
Pharmacie 1.0 km
Tra Que Minty Garden 2.1 km
Tra Que Vegetable Village 2.2 km
Moyo Beach Club 2.2 km
Phuoc Lam Pagoda 2.5 km
Jack's Cat Cafe 2.8 km
Cua Dai Beach 2.8 km
Sunshine Hotel Swimmong Pool 3.3 km

Citadines Pearl Hoi An

01 AN BANG BEACH CAM AN WARD, Cam An, Hội An, Vietnam, 560000 - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Cam An part of Hội An, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Hoi An Ancient Town as well as An Bang Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Private beach

Free Wi-Fi in all rooms!

Breakfast [free]

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Kids club

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Value for money8.6
Distance to city center24 km
Location rating8.0
Nearest airportDa Nang International Airport (DAD)
Distance to airport20.7 km

Rooms available at Citadines Pearl Hoi An

Deluxe Three Bedroom Suite
...
  • Room size: 135 m²/1453 ft²
  • Ocean view
  • 1 queen bed and 1 king bed ...
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3 Bedroom Premier Suite
...
  • Room size: 195 m²/2099 ft²
  • Ocean view
  • 1 king bed & 1 queen bed & ...
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Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
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Two Bedroom Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Ocean view
  • 1 king bed & 1 queen bed
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Two Bedroom Premier Suite
...
  • Room size: 190 m²/2045 ft²
  • Ocean view
  • 1 king bed & 2 single beds
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Two Bedroom Executive
...
  • Room size: 155 m²/1668 ft²
  • Partial sea view
  • 1 king bed & 1 queen bed
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One Bedroom Deluxe
...
  • Room size: 65 m²/700 ft²
  • Garden view
  • 1 king bed
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3 Bedroom Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Ocean view
  • 1 king bed & 1 queen bed & ...
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Two Bedroom Deluxe
...
  • Room size: 75 m²/807 ft²
  • Ocean view
  • 1 king bed & 1 queen bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Citadines Pearl Hoi An?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines Pearl Hoi An?

Citadines Pearl Hoi An is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 462000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Citadines Pearl Hoi An also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Citadines Pearl Hoi An has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hội An with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Citadines Pearl Hoi An?

Wake up to a great buffet breakfast at Citadines Pearl Hoi An. There's an additional charge of 425000 VND for adults and 213000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Citadines Pearl Hoi An?

Citadines Pearl Hoi An features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Citadines Pearl Hoi An?

Your special occasion or event can be hosted at one of the 2 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at Citadines Pearl Hoi An. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for wireless internet and event decoration are offered to help your event go smoothly.

Can business events be hosted at Citadines Pearl Hoi An?

On-site venues and convenient event services make Citadines Pearl Hoi An an ideal choice for hosting events such as corporate events, conferences and meetings. The 2 venues can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Citadines Pearl Hoi An?

Citadines Pearl Hoi An does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Citadines Pearl Hoi An?

Citadines Pearl Hoi An’s neighborhood is Cam An which includes popular restaurants such as Spice House Restaurant & Bar, Bar cafe SUBI and An Bang Beach Village Restaurant.

What popular shopping places are close to Citadines Pearl Hoi An?

Located in the Cam An area, Citadines Pearl Hoi An is close to great shopping choices like Yakim Costume Tailor.

What popular beaches are close to Citadines Pearl Hoi An?

Citadines Pearl Hoi An’s Cam An neighborhood also includes An Bang Beach and Cua Dai Beach.

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See map

Explore the neighborhood

What people love about Citadines Pearl Hoi An

  • 10

    Exceptional
    Location

    "Excellent location with beautiful view of private beach."

    Brenda

    |

    September 22, 2022

  • 9.2

    Exceptional
    Location

    "Very nice and relaxing location."

    Joana

    |

    September 22, 2022

  • 9.2

    Exceptional

    "This is a big resort with an amazing gigantic pool, it’s a fair way out from anywhere if you don’t have a car."

    Richard

    |

    September 12, 2022

Overall rating:

8.3

Excellent
1,009 reviews
Cleanliness
8.6
Facilities
7.9
Location
8.0
Read all reviews >
What travelers say they love:
Will definitely return and recommend others to come!
Vanessa from Singapore
Family with young children
More about Citadines Pearl Hoi An

More about Citadines Pearl Hoi An

Citadines Pearl Hoi An

Located close to the city right along the shore, Citadines Pearl Hoi An gives its guests a chance to both explore Hội An and relax away from it.
The facilities and services provided by Citadines Pearl Hoi An ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and shuttle services to help you get to where you want to go in Hội An.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Citadines Pearl Hoi An. The hotel provides air conditioning in some rooms for the benefit of guests. The multiple room layout options at Citadines Pearl Hoi An include rooms with separate living room and balcony or terrace. Keep your entertainment options wide, even in your room, with a range of facilities, including television available in select rooms.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Citadines Pearl Hoi An begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Citadines Pearl Hoi An has a selection of cuisine types including halal options.
Guests of Citadines Pearl Hoi An can even have groceries delivered to their room for cooking, using the hotel's special service.
To fill your days, be sure to check out the fantastic facilities offered at Citadines Pearl Hoi An. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court and golf course on site in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

This is your chance to explore all that Hội An has to offer. Sit on the sand or sip a drink in leisure at An Bang Beach located 1.2 km away. Whatever you may be looking to buy on your trip to Hội An, chances are you'll find it at Hoi An Night Market located 4.6 km away.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Swimming Pool

4 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hiking
  • Hot tub
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Private beach
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Adapter
  • Additional toilet
  • Air conditioning
  • Balcony/terrace
  • Closet
  • Complimentary tea
  • Desk
  • Fan
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Kitchenette
  • Linens
  • Mirror
  • Pool facilities
  • Private bathroom
  • Safety/security feature
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake-up service
Food and dining
Restaurants on site

All Day Dining Restaurant

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
01 AN BANG BEACH CAM AN WARD, Cam An, Hội An, Vietnam, 560000
Very good
Location

8

Airports

  • Da Nang International Airport (DAD)
    20.7 km
  • Chu Lai Airport (VCL)
    68.9 km

Public transportation

  • Nguyen Tat Thanh Bus Station
    3.8 km

Hospital or clinic

  • Pharmacie
    1.0 km

Shopping

  • Hoi An Night Market
    4.7 km

Convenience store

  • On-site
What's nearby

Popular landmarks

  • An Bang Beach
    520 m
  • Tra Que Vegetable Village
    2.2 km
  • Cua Dai Beach
    2.8 km
  • Fukian Assembly Hall (Phuc Kien)
    4.6 km
  • Hoi An Ancient Town
    4.7 km
  • Hoi An Night Market
    4.7 km
  • Precious Heritage by Rehahn
    4.7 km
  • Japanese Covered Bridge
    4.7 km
  • Central Market
    4.7 km
  • Old House of Tan Ky
    4.8 km

Nearby landmarks

  • An Bang Beach
    520 m
  • Ha My Beach
    780 m
  • Pharmacie
    1.0 km
  • Tra Que Minty Garden
    2.1 km
  • Tra Que Vegetable Village
    2.2 km
  • Moyo Beach Club
    2.2 km
  • Phuoc Lam Pagoda
    2.5 km
  • Jack's Cat Cafe
    2.8 km
  • Cua Dai Beach
    2.8 km
  • Sunshine Hotel Swimmong Pool
    3.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee462000 VND
  • Distance from city center24 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)425000 VND
  • Daily Internet/Wi-Fi fee0 VND

The property

  • Local Tax ID/ Rental License4000418771
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 581
  • Room voltage220
  • Year property opened2019
  • Most recent renovation2019

Parking

  • Daily parking fee0 VND
Property announcements

Children 6-11years old will be charged VND 215,000 for breakfast per day.

Reviews of Citadines Pearl Hoi An from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities7.9
Location8.0
Service8.5
Value for money8.6
High score for Hội An
Rating
9+ Exceptional (125)
8-9 Excellent (60)
7-8 Very Good (69)
6-7 Good (23)
<6 Below Expectation (44)
Time of the year
Mar - May (59)
Jun - Aug (115)
Sep - Nov (75)
Dec - Feb (72)
All guests (567)
All room types
All languages

Show reviews that mention 

Showing 321 verified guest comments
12345
10.0
Exceptional
Mark from United States
Group
Superior
Stayed 1 night in January 2020

When it’s completed, it will be phenomenal ”

The Pearl is a newly constructed resort on the beach about 10 minutes taxi ride from downtown Hoi An. It’s a massive resort with movie theaters, when completed a shopping mall type complex, several restaurants as well. The food choices seem to be catered to Korean Tourism. Most of the shops as of 1-30-20 are not completed yet. Buffet was very good wit lots of choices. Negatives were the check out process. We were asked to wait in the lobby for 30 minutes while housekeeping inspected our room before we could check out. From someone who has traveled widely and stayed at many comparable resorts, these seemed a bit odd. Great beach, very large and expansive pool area, and great game from for kids.

Reviewed January 31, 2020

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Dear Mark, United States Thank you for taking time to review our beautiful resort. We are very happy to learn that you enjoyed your stay with us and especially the pool and restaurants. We will share your comments on the check-out process with the rest of the team and we will make work on the issues you mentioned. We hope to welcome you back soon. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
9.6
Exceptional
Thomas from Vietnam
Family with young children
One Bedroom Deluxe
Stayed 3 nights in July 2019

Nice Resort, but Still Being Developed”

The Pearl Hoi An is a very nice resort in its infancy (still in the soft opening stage). The rooms are great, the pool is fantastic, breakfast and room service is good, the staff are nice and helpful, and it’s location next to the beach is nice. The resort is at least a year or two from being prime (if it does ever become a fully realized resort, it will almost feel like a Vegas resort hotel).. The long hallway has many shop stalls waiting to be occupied. The outside areas are still waiting for shops, also. A couple of restaurants have set up shop, but weren’t open. It does not have a gym or spa ready yet. A cinema is apparently being built. If you’re not planning on being in the hotel much, then this won’t be a big deal. Hoi An Old Town is only a 10 minute drive away, which is what people are going to Hoi An to see anyway.. I’m curious to see what the place becomes in the next year or so. I would stay there again.

Reviewed July 26, 2019

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Dear Mr. Thomas, We thank you for choosing The Pearl Hoi An, a Festa Hotel & Resort as your accommodation during your recent trip to Hoi An. We are delighted to hear such positive feedbacks and it truly inspires our staff to excel in their work performance and deliverires of services to the Guests. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes; The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded August 05, 2019
Citadines Pearl Hoi An
9.6
Exceptional
Thơ from Vietnam
Family with young children
Superior King Ocean View
Stayed 1 night in March 2022

Happy staycation”

At first, we were hesitant to book this place due to the not-so-impressive rating point of 8.2. However, we were surprised by the time we arrived. Citadines Hoi An was actually a complex building with plenty of services (shopping, nail, cinema, etc) - though it was closed during our stay due to the Covid19 pandemic. It has a private beach and a huge pool that our kid loved so much. The staff was really friendly and helpful. The only thing that Citadines could improve is breakfast. A qualified ala carte breakfast when fewer residents could be greater than a blank taste buffet. Overall, Citadines was still the place that we enjoyed the most during our long trip drive through Vietnam. Highly recommend

Reviewed April 01, 2022

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10.0
Exceptional
James from Australia
Group
Two Bedroom Deluxe
Stayed 5 nights in February 2020

Stay here while it's still cheap”

Everything is great. The staff are so friendly that they even play bocce with you. The only improvements that could be made is a cheaper pool bar and a later shuttle bus.

Reviewed February 19, 2020

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Dear James, Australia Thank you for reviewing our beautiful resort. We are very happy to learn that you enjoyed your stay with us. Thank you for your comments on the timing for the shuttle and the pricing of pool bar service menu. We have already changed the schedule for the shuttle bus to run later at night. We will share your comments with the rest of the team and know that this will also motivate them. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
10.0
Exceptional
Tyler from Canada
Family with young children
Superior
Stayed 1 night in February 2022

Just go here”

Just go here. The place is clean, pool is wonderful, staff are incredible.

Reviewed February 19, 2022

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9.6
Exceptional
Peter from Thailand
Family with young children
Two Bedroom Deluxe
Stayed 2 nights in July 2019

New resort in soft opening”

Great rooms. Massive resort but far from finished. Value for money supurb. Good breakfast good reasonably priced food in restaurant. A distance from the old city but a free shuttle,( book early). Wonderful staff . Massive swimming pool great beach. I am sure the prices will not survive but while they do book it

Reviewed July 05, 2019

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Dear Mr. Brown,, We are pleased and happy to learnt of your satisfactory stay at the Resort. We also thank you for the constructive feedbacks and we will take the necessary remedial actions to improve on the areas as pin pointed. Meanwhile, we look forward to your next visit to Hoi An again, hopefully in the not too distant future. With best wishes, The Pearl Hoi An, a Festa Hotel & Resort Management.

Responded July 11, 2019
Citadines Pearl Hoi An
10.0
Exceptional
Ruth from United Kingdom
Couple
Stayed 3 nights in March 2019

Lovely friendly helpful staff.took wrong bag at airport and they quickly helped to contact airport .”

Washing very expensive,paid 2000000 so shocked .

Reviewed March 28, 2019

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Dear Mr. Ruth Webb, Fantastic, We really love the feedback and your taking the time to rate us. Honestly, we will be always willing to assist you. Look forward to seeing you again soon. Kind regards, The Pearl Hoi An, a Festa Hotel & Resort

Responded April 14, 2019
Citadines Pearl Hoi An
10.0
Exceptional
Tyler from Canada
Business traveler
Superior
Stayed 1 night in February 2022

Exceptional”

Just stay here. Don’t question it. Staff, service, food, drink amazing

Reviewed February 12, 2022

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10.0
Exceptional
Vanessa from Singapore
Family with young children
Two Bedroom Executive Suite
Stayed 3 nights in June 2022

Wonderful stay ”

Absolutely faultless. Will definitely return and recommend others to come!

Reviewed July 01, 2022

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10.0
Exceptional
GUKHYUN
Family with teens
Stayed 1 night in May 2019

The best”

The best hotel I had been in Vietnam ever.

Reviewed November 04, 2019

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Dear Gukhyun, Thank you for taking time to review our beautiful resort. We are pleased to learn that you have enjoyed your stay with us. We do pride ourselves on delivering customer focused service and we are very happy that you experienced this. We will share your comments with the rest of the team as this also motivates them. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
10.0
Exceptional
Junho from South Korea
Group
Deluxe Three Bedroom Suite
Stayed 3 nights in December 2019

Great...”

It was great... but quite empty now...

Reviewed January 05, 2020

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Dear Junho, South Korea We are happy to learn that you enjoyed your stay with us as we pride ourselves on delivering a customer centric service. We have taken note of your comments about the retail and we are in the process of opening various outlets soon. We are happy to report back that Lotte Cinema and some restaurants are already back after CoVID-19. We will share your comments with the rest of the team as this also motivates. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
9.2
Exceptional
Chris from Australia
Couple
Superior
Stayed 2 nights in April 2022

A place to unwind ”

The resort is massive, located quite a distance from Hoi An city it is a beautiful place to unwind and relax. A shuttle bus will take you into the old city which is well worth the effort The centre piece is the magnificent pool, with the beach nearby The wife and I had a great spa experience and for a 3 hr treatment it was a reasonable price Lots of empty space due to covid but once things are back to some level of normal it will have everything

Reviewed April 23, 2022

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Dear Chris, Thank you so much for your amazing feedback. We are delighted to know you enjoyed Citadines Pearl Hoi An a lots while staying. Your satisfaction and experience are all what we are working towards and your comments would motivate us so much in the journey to deliver the ordinary experiences to our valued guests. We do hope to have the opportunity to welcoming you back for more unforgettable experiences in the near future. Yours sincerely, Citadines Pearl Hoi An.

Responded July 07, 2022
Citadines Pearl Hoi An
10.0
Exceptional
Eun from South Korea
Couple
One Bedroom Deluxe
Stayed 2 nights in October 2019

친절”

Very kind and nice

Reviewed October 31, 2019

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Dear Eun, South Korea Thank you for taking time to review our beautiful resort. We are pleased to learn that you have enjoyed your stay with us. We do pride ourselves on delivering customer centric service and we are very happy that you experienced this. We will share your comments with the rest of the team as this also motivates them. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
Hieu from Vietnam
Solo traveler
Superior
Stayed 1 night in June 2020

So So”

This resort is huge, far-away from the Hoi An town then it's quite and relaxing. Beach is clean, white sand, beautiful sunset. Services overall is OK, shuttle bus is a big plus. Some things need to improved: _ the refrigerator is not working properly _ dinning room at level 1 is extremely hot _ not enough towel at the pool _ lack of activity or beach sport equipment _ pool bar is boring

Reviewed June 07, 2020

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Dear Hieu, Vietnam Thank you for reviewing our beautiful resort! We are very happy to learn that you enjoyed your stay with us and especially the beach and shuttle bus services. We have also taken note of your comments on the refrigerator, dinning room, pool bar and I will discuss this with the team. I will share your review with the team as this also motivates them. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
CHUN from Hong Kong SAR, China
Family with teens
Deluxe Three Bedroom Suite
Stayed 2 nights in August 2019

Wong's Family - Aug 23-25, 2019”

This new resort was great! The price, the food, the staff were all very nice, we all agree that we will definitely stay in this resort again if we will re-visit Da Nang in future. The only inconvenience we experienced were there were not enough litter bins inside the apartment, it would be great if every toilets, living room and dining has one at least. Also benches for putting luggage was not enough inside the bedrooms. Apart from these, this resort is worth staying and lovely!

Reviewed September 04, 2019

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Dear Chun, Hong Kong Thank you for taking time to review our beautiful resort. We are very happy to learn that you have enjoyed your stay with us, especially price, food and our staff. We have noted your comment on the litter bins and luggage benches. We are working on this. We will share your comments with the rest of the team and know that they will appreciated it. We hope to host you soon again. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
EVELYN from Malaysia
Couple
Stayed 1 night in December 2019

TRANSPORTATION NEEDED TO GET AROUND”

the hotel provides transfer to the city, about 10-15 mins drive. rooms are clean and place is peaceful. for a two days stay, I would have chosen to stay in the old city. hotel is adjoining to the cinema and mall which is still quite new and not many shops are open.

Reviewed January 22, 2020

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Dear Evelyn, Malaysia Thank you for taking time to review our beautiful resort. We hope you had an opportunity to relax in our 5 star Korean Spa. We are very pleased to learn that you have enjoyed your stay with us and will share your comments with the rest of the team as this also motivate them. We hope to host you soon again Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.8
Excellent
Winson from United Kingdom
Family with young children
Two Bedroom Deluxe
Stayed 2 nights in December 2019

A family resort that is missing something”

Positives: by the beach, peaceful, free shuttle to town, pool is great for young children, rooms were clean and spacious Negatives: unfinished in many areas, kitchen with no utensils or kitchenware, trash on beach, mediocre food, useless balcony with loud air condition units.

Reviewed December 25, 2019

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Dear Winson, United Kingdom Thank you for taking time to review our property. We are happy to learn that you enjoyed our room, the beach, pool and free shuttle bus to Hoi An. We also have taken your comments on board and will do the best we can to improve on the items you have identified that you have mentioned. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
8.4
Excellent
Hoang from Vietnam
Family with young children
Deluxe Three Bedroom Suite
Stayed 3 nights in August 2019

Good for apartment with 3 bedrooms for family travel”

Plus point: 1/ Welcome drinks always available at the reception lobby during my stay except on Sunday my last day. 2/ There is a supermarket inside the resort, which help a lot if you want to quick bite. This is great as the location is quite far from Hoi An, and no grocery store near the resort. 3/ Look like there is always a taxi nearby 4/ We used in-room dinning. They cooked well. 5/ Large swimming pool and has shallow pool for kit as well 6/ Mini bus to visit Hoi An Minus point: 1/ They have a big ambition to have a shopping mall inside the resort, but it hasn't worked so far, and many shop houses still closed until now. Because of these shop house, it took a long walk to room, pool & beach. 2/ Very hot breakfast area, if you arrive late, your table will be very far from the buffet area. They arranged the water vapor fan, but not enough.

Reviewed August 05, 2019

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8.4
Excellent
chad from Australia
Family with teens
Two Bedroom Deluxe
Stayed 6 nights in December 2019

Still at (soft opening)”

Very large resort with still a lot to be done I think they have gone to big and tried to squeeze to much in its open to the public eg shops , restaurants, cinema so when it is fully finished it won’t feel private . We had a problem with the room we thought we booked and what room we got when I brought it up with the manager at the time Miss Suong she was very understanding and went out of her way to fix the issue and made the rest of the stay really good she really did change the way I would wrote the review. Like I said keep in mind it is a soft opening still it is very nice and new large pool and right on the beach with shuttles taking you in and picking you up to town the breakfast buffet was really good large selection of different food I would stay there again due to how Miss Suong went above and beyond to make sure we had a nice time there

Reviewed January 02, 2020

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Dear Chad, Australia, Thank you for taking time to review our beautiful resort. It was an absolute pleasure hosting you. We will share your comments with the rest of the team, especially Ms. Suong. Thank you for recognizing her. Kind Regards Dolf Groenewald General Manager Citadines Pearl Hoi An

Responded June 26, 2020
Citadines Pearl Hoi An
9.2
Exceptional
Tran from Vietnam
Family with teens
Two Bedroom Executive Suite
Stayed 1 night in June 2019

Khách sạn mới dạng căn hộ!”

Everything is OK!

Reviewed June 14, 2019

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Kính chào Quý khách, The Pearl Hội An - A Festa Hotel & Resort chân thành cảm ơn anh đã dành thời gian đánh giá cho khu nghỉ dưỡng. Chúng tôi hy vọng anh đã có khoảng thời gian nghỉ ngơi thư giãn tại The Pearl Hoian, và rất mong sẽ được chào đón anh cùng gia đình thêm nhiều lần nữa. Cảm ơn và chúc Quý khách nhiều sức khỏe, Trân trọng, Ban Quản Lý The Pearl Hội An, a Festa Hotel & Resort

Responded June 21, 2019
Citadines Pearl Hoi An
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