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The Palace of the Lost City
The Palace of the Lost City
The Palace of the Lost City
The Palace of the Lost City
The Palace of the Lost City
The Palace of the Lost City
The Palace of the Lost City

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8.5

Excellent

341 reviews

341 reviews

Breakfast4
Housekeeping3
Food & Dining1
See map

8.9

Excellent

Location rating score

Excellent location
Nearby landmarks
Lost City Golf Course 330 m
Valley of Waves 350 m
Sun City Clinic 580 m
Outdoor Adventure Centre 680 m
Sun City Resort 700 m
Game Trackers Outdoor Adventure 770 m
Gary Player Country Club 1.2 km
Sun City 2.1 km
Sun City Parking 2.2 km
Sun Village Shopping Centre 2.3 km

The Palace of the Lost City

Sun City Resort District Mankwe, Sun City, Pilanesberg, South Africa, 0316 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sun City part of Pilanesberg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pilanesberg International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Sauna

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Golf course [on-site]

Front desk [24-hour]

Luggage storage

Value for money7.7
Distance to city center45.0 Km
Location rating8.9

Rooms available at The Palace of the Lost City

Excellent
Room comfort & quality

8.5

Superior Luxury Room
...
  • Room size: 46 m²/495 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Paraplegic room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family Room (2 Adults + 2 Children)
...
  • Room size: 51 m²/549 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Junior Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Twin room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Luxury
...
  • Room size: 51 m²/549 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Superior Suite
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
1 King Junior Suite Accessible Roll In Shower
...
  • Room size: 51 m²/549 ft²
Enter dates to see prices
SINGLE LUXURY SUPERIOR
...
  • Room size: 35 m²/377 ft²
Enter dates to see prices
Other
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices

Frequently asked questions

Does The Palace of the Lost City have a hot tub?

The Palace of the Lost City does not have a hot tub.

What time is check-in and check-out at The Palace of the Lost City?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Palace of the Lost City?

The Palace of the Lost City is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 700 ZAR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Palace of the Lost City also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Palace of the Lost City has a car park available for guests. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Pilanesberg with private transportation, the resort can arrange car rental for you.

Is breakfast offered at The Palace of the Lost City?

Adults can enjoy breakfast offered with an additional charge of 260 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Palace of the Lost City?

The Palace of the Lost City features 4 on-site restaurants for your dining convenience.

What is the smoking policy at The Palace of the Lost City?

The Palace of the Lost City does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to The Palace of the Lost City?

Travel by air is easy with Pilanesberg International Airport only 7.7 km away from The Palace of the Lost City.

What is the closest train, metro, or bus station to The Palace of the Lost City?

The closest train, metro, or bus station to The Palace of the Lost City is Sun City, 2.1 km away.

What restaurants are nearby The Palace of the Lost City?

The Palace of the Lost City’s neighborhood is Sun City which includes popular restaurants such as MI-Vami Shuvarma & Grill Restaurant and Nando's Sun City.

What popular shopping places are close to The Palace of the Lost City?

The Palace of the Lost City is located in Sun City area which features shopping places such as Sun Village Shopping Centre.

What are popular attractions near The Palace of the Lost City?

The Palace of the Lost City’s location in the Sun City neighborhood makes it close to famous attractions including Valley of Waves.

What popular natural sightseeing spots are close to The Palace of the Lost City?

The Palace of the Lost City’s nearby natural sights include Letsasing Private Game Park located in the same Sun City area.

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Explore the neighborhood

What people love about The Palace of the Lost City

  • 8.8

    Excellent

    "I had seen photos about this property about 20 years ago - thus wanted to see and experience the stay."

    navin

    |

    May 13, 2022

  • 10

    Exceptional

    "Definitely a must and great experience"

    Dipa

    |

    March 28, 2022

  • 10

    Exceptional
    Location

    "Friendly customised service, relaxing environment and great location."

    Mikalyn

    |

    February 28, 2022

Overall rating:

8.5

Excellent
341 reviews
Cleanliness
8.6
Facilities
8.7
Location
8.9
Read all reviews >
What travelers say they love:
Love the setting, best pool in the resort.
Enoch from South Africa
Family with young children
More about The Palace of the Lost City

More about The Palace of the Lost City

The Palace of the Lost City

Never miss a single attraction in Pilanesberg when staying at The Palace of the Lost City. Getting around in Pilanesberg is easy when staying at this resort, strategically placed right in the heart of the city. No plan is a great plan. Get to whatever interests you in Pilanesberg, conveniently with a stay at The Palace of the Lost City, just 7.7 km from Pilanesberg International Airport.
At The Palace of the Lost City, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Car hire and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Pilanesberg.
Guests can enjoy convenient available parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service and tours. Packing light is possible at The Palace of the Lost City thanks to the resort's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the resort. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at The Palace of the Lost City are designed for comfort. For your comfort, some rooms at the resort are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV. In some select rooms, you can find a coffee or tea maker, bottled water and mini bar at your disposal.
It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar, nightclub and casino. Light snacking is available day or night with the resort's vending machines.
Apart from amenities and services, The Palace of the Lost City goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool. Sip your favorite cocktail outdoors at the resort's poolside bar.
Check out the resort's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like non-motorized water sports and motorized water sports. Fun in the water is easy with aquatic activities available, like boats and water park. Engage in some easy evening fun with other guests with the resort's mini golf course, dart board, tennis court, golf course on site, hiking trails, bowling alley and squash court.
Get social at the resort's games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Reasons to stay here

Find some of the city's best deals here with rooms 97% cheaper than other options.
Guests who stayed here really appreciated the room comfort, scoring it higher than 85% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

7 mentions

Food & Dining

6 mentions

Swimming Pool

4 mentions

Housekeeping

1 mention

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Bowling alley
  • Casino
  • Dart board
  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Massage
  • Mini golf course
  • Nightclub
  • Sauna
  • Spa
  • Squash court
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Parking [paid]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Mini bar
  • Non-smoking
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Streaming movies
  • Wi-Fi [for a fee]
Location
Sun City Resort District Mankwe, Sun City, Pilanesberg, South Africa, 0316
Excellent
Location

8.9

Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 2 year(s).

Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Sun International supports responsible gambling. Gambling is for persons 18 years and older. Winners know when to stop. Guest can call the National Responsible Gambling toll-free counselling line. Sun International Casinos are Licensed Casinos.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Airport transfer fee700 ZAR
  • Distance from city center45.0 Km
  • Travel time to airport (minutes)120

Extras

  • Breakfast charge (unless included in room price)260 ZAR

The property

  • Number of restaurants4
  • Number of rooms 338
  • Room voltage220
  • Year property opened1992
Property announcements

The Valley of Waves water park is currently closed until further notice.

Reviews of The Palace of the Lost City from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities8.7
Location8.9
Room comfort and quality8.5
Service8.2
Value for money7.7
High score for Pilanesberg
Rating
9+ Exceptional (68)
8-9 Excellent (18)
7-8 Very Good (24)
6-7 Good (10)
<6 Below Expectation (26)
Time of the year
Mar - May (41)
Jun - Aug (29)
Sep - Nov (31)
Dec - Feb (45)
All guests (300)
All room types
All languages

Show reviews that mention 

Showing 146 verified guest comments
12345
9.3
Exceptional
Benjamin from Brazil
Couple
Luxury Twin room
Stayed 1 night in November 2013

A truly Six Stars Hotel”

Value for Money, Ambience & Activities

We had a short but very pleasent stay at The Palace of the Lost City. The staff are very helpfull and friendly. We arrive quite early at the hotel (11:00 am) but they made our check-in without any questions (the normal check-in time is at 14:00). The activities around and in the hotel are numerous. You have directly access to the valley of waves, and 24 hours transport between all the others places in Sun City. We definitly recomend this hotel and will comeback soon. Only one regret: We ate at the Calabash in the Casino Area. It was very expensive and the food was really bad. We believe that the food in the restaurants inside the palace are much better

Reviewed November 14, 2013

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9.2
Exceptional
Carole from United Kingdom
Couple
Luxury Twin room
Stayed 3 nights in February 2019

Our stay”

Booking in was not the best. Rooms not ready and our free bottle of wine was not sent and had to ask upon checking out. Pool and poolside bar and staff were good. Breakfast was fantastic with a mixture of ok, good and very good staff. We found Magdelaine the best. Transport around resort was great. Palace of the lost city golf course was amazing and enjoyable. Food was great, singer at Legends was awesome and casino good fun. Entry to Valley of the Waves was a great bonus and rides were great. Would have liked to have stayed longer and very much recommended.

Reviewed March 05, 2019

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Dear Carole Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards The Palace – Sun City

Responded March 27, 2019
The Palace of the Lost City
9.3
Exceptional
James from South Africa
Family with teens
Luxury Twin room
Stayed 1 night in December 2013

Lovely stay”

Location, luxury, breakfast

My stay at The Palace was absolutely amazing. The hotel is really beautiful and staff were very friendly. Unfortunately the air-con in my room wasn't working well resulting in a bit of a hot room. The rooms were big and and very clean, with complementary fruit and champagne. I would recommend spending a bit more and rather staying in this hotel when visiting Sun City. It is most definitely worth it.

Reviewed September 23, 2014

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10.0
Exceptional
Maria from New Zealand
Couple
Superior Luxury Room
Stayed 2 nights in May 2016

Romantic stay”

We really enjoyed our stay at the palace of the lost city it is Beautiful, quite and relaxing. The staff very friendly and helpful. The spa treatment was the best I have had. Would definitely recommend it for a romantic stay.

Reviewed May 31, 2016

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Dear Maria Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

Responded August 20, 2018
The Palace of the Lost City
8.8
Excellent
Paul from Bahrain
Couple
Superior Luxury Room
Stayed 1 night in June 2017

Birthday weekend”

We were two couples at the start of a 3 week SA vacation. We licked our travels off at The Lost City, primarily for the golf courses. The hotel itself has a wonderful setting, but is showing a bit of wear & tear with rooms needing an update. Service was overall good, but at times needed prompting. Good food at the two restaurants which was surprisingly empty. Lots of facilities means that there is something for everybody to do. Stay overall showcased a warm African welcome to SA and traveling on the US$ was not expensive.

Reviewed October 07, 2017

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Dear Paul Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

Responded August 20, 2018
The Palace of the Lost City
10.0
Exceptional
Mpho from South Africa
Family with young children
Superior Luxury Room
Stayed 2 nights in January 2020

phenomenal”

It was our first time visiting Sun City and the service we got was out of this world. The staff was amazing, made my weekend special with my family. My kids want to come back again, that's how much fun we enjoyed and it felt that our stay was very minimal so next time we'll take the whole week. Thank you :-)

Reviewed January 13, 2020

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9.6
Exceptional
Miguel from Spain
Family with teens
Paraplegic room
Stayed 2 nights in June 2019

Very disappointed with reservation department”

We were five people (4 adults a my son 17 years old) we made a reservation for two luxury rooms and we ask in the reservation for an extra bed to be paid at arrival. The hotel said that we had to have booked family rooms for that. We then suggest to change the booking and they said no even thought they had plenty of these room type. As it was non refundable, the only option possible was to book another room just for my soon. It was incredible it had never happened to us before. Some flexibility is well appreciated by hotel guest. The hotel was nice but I will never use the sun brand again

Reviewed June 27, 2019

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Dear Miguel Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards The Palace – Sun City

Responded July 31, 2019
The Palace of the Lost City
6.7
Good
Jeff from United States
Family with teens
Luxury Twin room
Stayed 2 nights in October 2015

Slow Paced Resort”

Quiet, theme, shuttles

The theme is great and seems to really fit the surroundings. It did feel in appearance like palace. Rooms worked just fine but were a little dated. I think hotel is 20Y old and would say our basic room felt same. However everything worked fine and it was quiet and spacious. The breakfast buffet was just ok, average. I have had better at 3 & 4 star places in Thailand, Indonesia, etc. The second day they pulled the fruit trays when we arrived at 8.30am for some unknown reason. But at end of it we got our fill. The pool is average and took some time to find wait staff for drinks, but after connecting it went fine. Overall not bad place. Probably more disappointed in Sun City as whole. It's made to be this magical resort area with tons of activities that our kids blew through in first day. (I put separate ratings for those activities). If I had to do over again I would bypass here and go right to lodge at Pilanesberg

Reviewed October 22, 2015

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Dear Jeff Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City

Responded August 20, 2018
The Palace of the Lost City
8.0
Excellent
Tasneem
Family with young children
Luxury Twin room
Stayed 2 nights in November 2017

Great Weekend getaway ”

The palace at the Lost City was perfect for a weekend getaway with the family. Breakfast is always the highlight for kids - with a choice of waffles and pancakes as a treat. Staff are very helpful and friendly. Pool was great and the entire resort is ideal for relaxation and entertainment.

Reviewed November 06, 2017

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Dear Tasneem Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

Responded August 20, 2018
The Palace of the Lost City
7.2
Very good
Trevor from Ireland
Family with young children
Luxury Twin room
Stayed 3 nights in December 2019

Great Resort, well over priced”

Thew Sun City resort, whilst a little tired and old fashioned still has a great deal of fun activities for young and old alike. The biggest issue is simply the cost of the hotels and the sheer lack of value inherent in their pricing. We had fun, had a great room at the palace after some initial issues and service levels are very good but it does feel VERY over priced.

Reviewed January 13, 2020

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10.0
Exceptional
nawhal from South Africa
Couple
Luxury Twin room
Stayed 2 nights in February 2021

Beautiful Palace ”

I would definitely recommend THE PALACE SUN CITY it 👌 BEAUTIFUL!

Reviewed February 21, 2021

See room deals

Dear Nawhal Your review is appreciated!!! It will be our pleasure to be able to welcome you back!! Kind regards

Responded August 28, 2021
The Palace of the Lost City
7.6
Very good
sandeep from India
Family with young children
Luxury Twin room
Stayed 2 nights in June 2019

Good place to visit for a couple of days”

nice hotel and facilities around the sun city complex. However, nothing extraordinary if you've been to similar hotels in other global cities According to me, its a bit expensive....casino is pretty small and unimpressive. Some of the other entertainment options are good for family with kids. 2 days is enough though!

Reviewed June 14, 2019

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Dear Sandeep Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards The Palace – Sun City

Responded July 31, 2019
The Palace of the Lost City
6.0
Adrian
Couple
Luxury Twin room
Stayed 4 nights in March 2019

No place quite like it ”

The Palace and Sun City remains one of the unique places in the world but it has become somewhat jaded with a noticeable decline since my last visit 3 years ago, for a 5 star hotel, and thereby overpriced. There are visible signs of wear like holes in the ceiling in the Crystal Room, bare patches on the doors and damaged plaster. I booked an extra night after my initial booking, about a month in advance, and asked the bookings to be joined so we didn’t have to change rooms. This was confirmed at booking, but we had to change rooms on arrival. For the entire stay of 5 nights, the waterfalls didn’t operate around the Palace. These falls create an ambience of peace and cool that is a big part of what makes the Palace special. On enquiry I received a letter in my room saying they were undergoing annual maintenance. Annual maintenance is scheduled in advance and should have been advised at booking as the upcoming annual maintenance to the Valley of the Waves was.

Reviewed April 06, 2019

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Dear Adrian Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. Please be advised that the waterfalls around the hotel are now running efficiently, the new pump has been installed and you are 100% correct, the water features add to the overall peacefulness of the hotel and this is why I am so sorry about this. Once again, our sincerest apologies Kind regards The Palace – Sun City

Responded April 09, 2019
The Palace of the Lost City
8.0
Excellent
Karina from Norway
Group
Luxury Twin room
Stayed 1 night in February 2019

Girl's trip”

It is a great resort - and we enjoyed it a lot. But, we came directly from a safari lodge 30 min away from this resort, and the service there where superb. Arriving then at The Palace was a bit disappointing. The reseptionist was a cranky old lady that in the midle of serving us, decided to serve the lady behind us instead (!) At the pool bar, there was a lack of people serving food at 13:00...which is a bit weired. We had to chase servers to get to order. In addition, the food was very disappointing. That beeing said, the concierge, housekeeping, breakfast servers and valet was great. I will definitely come back - but this time I hope the service would improve!

Reviewed February 24, 2019

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Dear Karina Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards The Palace – Sun City

Responded March 27, 2019
The Palace of the Lost City
6.4
Good
Tasneem from South Africa
Family with young children
Paraplegic room
Stayed 2 nights in January 2019

High premium over peak period for disappointing service”

Our family are regular visitors to the resort and our kids love the entertainment and food options available. The levels of service however, have deteriorated and the Palace rooms need some upgrading. I don't think the rooms justify the premium you pay over a peak period or qualify as 5 star. The bar and cafe staff in the Palace pool area are also shockingly slow and unhelpful. I understand that the Dec/Jan period is your busiest time, but in a hospitality industry where good service is your core offering, your staff should be able to still perform at full capacity. Food service at the Palace pool is also at a premium,, but with slow service it becomes a grudge purchase. Menu also needs more vegetarian options if possible. Other than that , our family still enjoys the resort and its facilities in general as it is a convenient getaway from Johannesburg.

Reviewed January 10, 2019

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Dear Tasneem Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City

Responded January 11, 2019
The Palace of the Lost City
6.0
Mohammed from South Africa
Family with young children
Luxury Twin room
Stayed 2 nights in August 2015

Not fit for 5star Rating”

Breakfast, Easy access to facilites and pools

Some of the staff at the resort are "tired". They are missing/lacking a service culture and should not be in a 5 Star establishment. The hotel is dated, particularly the bedrooms and bathrooms. 30 year old furniture and fittings are not what one would expect for the price that the hotel charges! The outdated shower system that has been worn down with age even burned my head. A horrible experience. Don't waste your money on the Palace. Rather stay at one of the other hotels when visiting Sun City. Besides the whole place looks old..

Reviewed August 31, 2015

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6.0
John from South Africa
Couple
Luxury Twin room
Stayed 1 night in September 2020

A real disappointment ”

We checked in for one night before moving on to the Pilanesberg. When we arrived another hotel was under renovation so all its guests were sent to the Palace instead. As a result, we stood in a queue for more than half an hour to check in - not even a place for my pregnant wife to sit while we waited. When we got to our room, the toilet was leaking and a tap would not stop running. I phoned to report it immediately and it was never fixed. When we woke up the next morning, the bathroom floor was covered in water. I called reception again and they said the call was never logged the previous day. R465 per person for dinner at the Crystal Court was a rip-off too. Food was very average, and they didn’t have stock on some of the most basic drinks. I would never stay at the Palace again. It was a very average experience.

Reviewed September 27, 2020

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10.0
Exceptional
Tony from South Africa
Couple
Luxury Twin room
Stayed 2 nights in November 2014

The Palace - a place in heaven”

The best things were the friendliness of the staff, the location and standard of the room

My stay at the Palace was "idealic" and I will definitely recommend I to all and will also be back again.

Reviewed November 19, 2014

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8.0
Excellent
Yolandi from Australia
Couple
Luxury Twin room
Stayed 3 nights in October 2019

Enjoyed our stay”

Had a good stay. Sun city is not as great as it used to be but still enjoyed our stay. Service is a bit slow. Alot was also closed because it was off season which was a bit sad. Some facilities need a bit of upkeep.

Reviewed October 13, 2019

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10.0
Exceptional
mozella from United States
Couple
Paraplegic room
Stayed 3 nights in April 2019

Dream Hotel”

Had an incredible stay from the time I arrived until departure. Buffet was amazing (food, champagne, staff). Room was incredible. Spent most of our time relaxing by the pool and strolling around the Hotel. Highly recommended.

Reviewed September 11, 2019

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