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The Pacific Sutera Hotel
The Pacific Sutera Hotel
The Pacific Sutera Hotel
The Pacific Sutera Hotel
The Pacific Sutera Hotel
The Pacific Sutera Hotel
The Pacific Sutera Hotel

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8.4

Excellent

8,925 reviews

8,925 reviews

View95
Breakfast54
Housekeeping43
See map

8.5

Excellent

Location rating score

Excellent location - 760 meters from city center
Parking
FREE
Popular landmarks
Sabah State Museum 1.8 km
Mamutik Island 2.2 km
Night Market 2.4 km
Gaya Street Sunday Market 2.9 km
Kota Kinabalu City Mosque 3.2 km
Signal Hill Observatory Platform 3.4 km
Manukan Island 6.3 km
Tunku Abdul Rahman Marine Park 7.2 km
Sapi Island 7.2 km
Poring Hot Springs 16.9 km
Nearby landmarks
Sutera Harbour Golf & Country Club 420 m
The Golf Academy Borneo 420 m
Double Six Memorial Park 660 m
Stone boardwalk sunset viewpoint 770 m
Habour City car park 850 m
Gleneagles Kota Kinabalu 890 m
Riverson The Walk 920 m
Borneo Trading Post 1.2 km
Imago Shopping Mall 1.2 km
Sunny Supermarket 1.3 km

The Pacific Sutera Hotel

1 Sutera Harbour Boulevard, Sutera Harbour, Central Business District, Kota Kinabalu, Malaysia, 88100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Central Business District part of Kota Kinabalu, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Sapi Island as well as Tanjung Aru Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Golf course [on-site]

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

22 travelers have booked today.

Value for money8.2
Distance to city center3 km
Location rating8.5
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport4.8 km

Rooms available at The Pacific Sutera Hotel

Excellent
Room comfort & quality

8.4

Executive Suite
...
  • Room size: 105 m²/1130 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Club Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Deluxe Sea View
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Pacific Club Golf View
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 90 m²/969 ft²
  • Garden view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Pacific Junior Suite with Club Lounge Access
...
  • Room size: 83 m²/893 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 83 m²/893 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Business Travelers Package - Pacific Junior Suite
...
  • Room size: 83 m²/893 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Business Travelers Package - Pacific Club Room with Golf Course View
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Pacific Sutera Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Pacific Sutera Hotel?

The Pacific Sutera Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 40 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Pacific Sutera Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Pacific Sutera Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at The Pacific Sutera Hotel?

Wake up to a great buffet breakfast at The Pacific Sutera Hotel. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 50 MYR for adults and 30 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Pacific Sutera Hotel?

The Pacific Sutera Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at The Pacific Sutera Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The Pacific Sutera Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at The Pacific Sutera Hotel?

On-site venues and convenient event services make The Pacific Sutera Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 150 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The Pacific Sutera Hotel?

The Pacific Sutera Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to The Pacific Sutera Hotel?

The closest train, metro, or bus station is South Bus Terminal, 1.4 km away from The Pacific Sutera Hotel.

What restaurants are nearby The Pacific Sutera Hotel?

The Pacific Sutera Hotel is located in Central Business District, famous for good restaurants such as Welcome Seafood Restaurant, Fatt Kee Seafood Restaurant and Kedai Kopi Yee Fung.

What popular shopping places are close to The Pacific Sutera Hotel?

Shopping options in The Pacific Sutera Hotel’s Central Business District neighborhood include Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near The Pacific Sutera Hotel?

The Pacific Sutera Hotel is located in Central Business District area, which is famous for attractions such as Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum.

What popular natural sightseeing spots are close to The Pacific Sutera Hotel?

The Pacific Sutera Hotel is located within Central Business District, which makes it conveniently close to natural sights including Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.

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Explore the neighborhood

What people love about The Pacific Sutera Hotel

  • 9.2

    Exceptional
    Spaciousness

    "Nice sea view and spacious room."

    Azhan

    |

    October 17, 2022

  • 10

    Exceptional

    "Satisfying and recommended"

    WAN

    |

    October 17, 2022

  • 8.8

    Excellent
    Location

    "Pros: location nearby to everywhere."

    wan

    |

    October 16, 2022

Property ranking|Compared to 1,556 Kota Kinabalu properties
See all rankings
Room comfort score
8.4/10
Room size
59 sqm.
Couples review score
8.5/10
Cleanliness score
8.5/10
Better than
98
%
of Kota Kinabalu properties
Bigger than
94
%
of Kota Kinabalu properties
Better than
92
%
of Kota Kinabalu properties
Better than
90
%
of Kota Kinabalu properties
Overall rating:

8.4

Excellent
8,925 reviews
Cleanliness
8.5
Facilities
8.7
Location
8.5
Read all reviews >
What travelers say they love:
Unexpected get a spacious room with sea view.
Nurul from Malaysia
Couple
More about The Pacific Sutera Hotel

More about The Pacific Sutera Hotel

The Pacific Sutera Hotel

When you are looking for comfortable and convenient accommodations in Kota Kinabalu, make The Pacific Sutera Hotel your home away from home. A stay at The Pacific Sutera Hotel ensures an easy access to the lively city and all of its wonders.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by The Pacific Sutera Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kota Kinabalu can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The resort's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Pacific Sutera Hotel.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The resort is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at The Pacific Sutera Hotel are designed with the guest in mind. To enhance your stay, some rooms at the resort come with linen service and air conditioning. The specially-designed rooms at The Pacific Sutera Hotel offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at The Pacific Sutera Hotel, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. The Pacific Sutera Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out karaoke rooms, bar and nightclub for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, The Pacific Sutera Hotel has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The resort's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports, motorized water sports and diving. You won't need to go far to play some water sports, with the convenience of watersports equipment rentals and boats provided.
Test your skills! Get competitive with your travel group or other guests, at the resort's squash court, mini golf course, dart board, ping-pong table, yoga room, tennis court, golf course on site, bowling alley and badminton court. No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

This resort's facilities score higher than 93% of accommodations in the city.
Verified reviews for this resort's food and dining options score it better than 99% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

286 mentions

Breakfast

214 mentions

View

106 mentions

Food & Dining

101 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Korean
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Billiards
  • Boating
  • Bowling alley
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Karaoke
  • Massage
  • Mini golf course
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool facilities
  • Pool with view
  • Private beach
  • Pub crawl
  • Sauna
  • Snorkeling
  • Spa
  • Squash court
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [free]
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Towels
  • Wake-up service
  • Whirlpool bathtub
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Buffet
Restaurants on site

Cafe Boleh

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Silk Garden

  • Cuisine: Asian, Chinese
Location
1 Sutera Harbour Boulevard, Sutera Harbour, Central Business District, Kota Kinabalu, Malaysia, 88100
Excellent
Location

8.5

Airports

  • Kota Kinabalu International Airport (BKI)
    4.8 km
  • Labuan Airport (LBU)
    116.4 km

Public transportation

  • South Bus Terminal
    1.5 km
  • North Borneo Railway
    2.2 km

Hospital or clinic

  • Gleneagles Kota Kinabalu
    890 m

Shopping

  • Gaya Street Sunday Market
    2.9 km

Convenience store

  • 7 Eleven
    780 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Sabah State Museum
    1.8 km
  • Mamutik Island
    2.2 km
  • Night Market
    2.4 km
  • Gaya Street Sunday Market
    2.9 km
  • Kota Kinabalu City Mosque
    3.2 km
  • Signal Hill Observatory Platform
    3.4 km
  • Manukan Island
    6.3 km
  • Tunku Abdul Rahman Marine Park
    7.2 km
  • Sapi Island
    7.2 km
  • Poring Hot Springs
    16.9 km

Nearby landmarks

  • Sutera Harbour Golf & Country Club
    420 m
  • The Golf Academy Borneo
    420 m
  • Double Six Memorial Park
    660 m
  • Stone boardwalk sunset viewpoint
    770 m
  • Habour City car park
    850 m
  • Gleneagles Kota Kinabalu
    890 m
  • Riverson The Walk
    920 m
  • Borneo Trading Post
    1.2 km
  • Imago Shopping Mall
    1.2 km
  • Sunny Supermarket
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 5 years old will receive breakfast free of charge.
  • Children 6-12 years old will be charged MYR 34.00 for breakfast per day.
  • A valid ID is required upon check-in for verification of domestic residents booking at domestic rates. Guests may be required to pay full prevailing rate upon failure to do so.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee40 MYR
  • Distance from city center3 km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)50 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges4
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 497
  • Room voltage200
  • Year property opened1999

Reviews of The Pacific Sutera Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.5
Facilities8.7
Location8.5
Room comfort and quality8.4
Service8.5
Value for money8.2
High score for Kota Kinabalu
Rating
9+ Exceptional (2,172)
8-9 Excellent (1,385)
7-8 Very Good (1,500)
6-7 Good (543)
<6 Below Expectation (530)
Time of the year
Mar - May (1,564)
Jun - Aug (1,704)
Sep - Nov (1,338)
Dec - Feb (1,524)
All guests (8,284)
All room types
All languages

Show reviews that mention 

Showing 6,130 verified guest comments
12345
10.0
Exceptional
Pak from Hong Kong SAR, China
Couple
Deluxe Sea View
Stayed 2 nights in September 2019

We arrived early and checked in first, leaving luggage in the concierge. When we came back from Imago mall, we could get the key card faster. On the first day to have breakfast, the cafe was full house, but we were directed to the Chinese restaurant downstairs and needed not to wait for table. Similar variety of food was available. Housekeeping staff greeted every morning and asked whether it was convenient for cleaning. Grab was much better for transportation to city because shuttle bus was not free and the schedule was very limited. Swimming pool was mainly for non-swimmers since it was not deep. The mattress was a bit soft. Overall enjoyable stay.

Reviewed September 16, 2019

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Thank you for the review.

Responded May 28, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Executive Suite
Stayed 2 nights in May 2022

Our repeat stay this time was phenomenal!”

We booked a suite and it was a fantastic choice! Exclusive check-in at the Club Lounge, superb food served at the lounge and the impeccable service rendered by Bennie and Club Lounge team. The suite was squeaky clean, bed was comfy and overall experience was truly wonderful. So worth it and will come again soon!

Reviewed May 16, 2022

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Dear Mohd, Thank you for staying with us and we appreciate you taking time to share your experience with us. We are delighted to hear that you and your family have enjoyed your stay. We will personally send your warmest regards to Bennie at our Club Lounge. We do hope to welcome you again very soon. Regards, The Management Team

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Jeremy from Singapore
Group
Deluxe Golf View
Stayed 1 night in December 2019

Korean Hotel, Diligent Lifeguards”

This hotel somehow attracts lots of korean guest. Anyway my room was nice and clean, the staff are all friendly and very accomodating. A remarkable thing is the hotel pool has many lifeguards, including some that patrols the beach! Very good to know the hotel cares for the safety of its guests, 5 stars for that!

Reviewed December 09, 2019

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Thank you for taking your time review us.

Responded May 26, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Tamilselvan from Malaysia
Family with young children
Deluxe Sea View
Stayed 2 nights in March 2020

Beautiful and peaceful ”

All the staff are very friendly and never failed to smile and greet whenever they see you. The hotel and facilities are well maintained and clean. Rooms has an awesome view of the sea and very clean. Food is nice and suits my family taste. Definitely my place to stay for my future visit to land below wind.

Reviewed March 08, 2020

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Thank you

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
nurul from Malaysia
Couple
Stayed 1 night in July 2020

The stay was amazing! The view is exceptional and the service is awesome too! Breakfast delicious!”

Its very much pleasant and we also got complimentary cruise for 30 minutes. The room service was awesome and delivering ordered food within minutes. They also have supper which available till 4:00AM and i dont have to go out if hungry. We also get to enjoy all the facilities around the resort and took so many nice photos! Will stay again soon:*

Reviewed July 13, 2020

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Thank you

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Syamsuddin from Malaysia
Family with young children
Stayed 1 night in September 2020

Saved by the (frontdesk) bell”

Stay for a night here. Pleasant old hotel. Well maintained. A little crowded but its fine. The beach was a little disapoointing but thank god i wasnt there for the beach. Contiental breakfast buffet was nice. A little scary as the social distancing was not properly observed. Anyhow after checking out, already halfway across the city i realised my wallet was missing. Thanks to the front dest officer Ms Siti who allowed me to go up to the room and retrieved it. The housekeeper had it set aside for me. I am eternally grateful. Pleasant stay indeed

Reviewed October 01, 2020

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Dear Syamsuddin, Thank you for choosing Sutera Harbour Resort It is indeed our pleasure to help you and we are happy that you got back your wallet. Much appreciated on your wonderful comments about our hotel. However our sincerely apologise about the beach, possibly you came during high-tide bringing all trash into our beach, we do have cleaning schedule every day, and much appreciated your concern on the social distancing, surely we will be addressed it to our team. Once again your compliments are a great encouragement to our team and we look forward to seeing you again soon! Best Regards The Management

Responded October 05, 2020
The Pacific Sutera Hotel
10.0
Exceptional
mohammad from Malaysia
Couple
Stayed 1 night in August 2020

This hotel is one of the best hotels in Kota Kinabalu”

All the workers are very kind and friendly. breakfast is many choices and delicious. Although the hotel is a little old but very well maintained and the most I enjoyed was a good night's sleep on a soft mattress and pillows. Just a bit disappointing when I place an order for the sea view room but I get a block view room. I will continue to visit here and hope after this I get the room booked.

Reviewed August 02, 2020

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Thank you

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohammad from Malaysia
Business traveler
Deluxe Golf View
Stayed 2 nights in June 2022

Weekday business stay”

Booked for pacific sutera but upgraded to sister hotel Magellan. It was a weekday stay and I noticed they left the Pacific Sutera vacant during weekdays. Was put in a room facing the sea. Clean room although I noticed some ants crawling on my desk. Pool is at the hotel but other amenities such as gym, kids room etc etc are actually located at Marina Club which is in between Pacific and Magellan. Breakfast spread was good. Although there was a flock of burung pipit comes feasting on unattended foods.

Reviewed June 20, 2022

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Dear Mohammad, Thank you for taking the time to write a review during your stay. We are delighted that you did enjoy your stay with us. The complex is huge and the facilities are offered around the whole resort. This is also giving our guests more opportunities experiencing different environments and ambiances. We do have issues with the nature bird roaming around our ocean and seas, as we practice naturalism we try not to harm these birds. We hope this would not refrain you from coming to visit us again. Best Regards, The Management Team

Responded June 20, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Anne from Brunei Darussalam
Family with teens
Deluxe Golf View
Stayed 5 nights in March 2019

Superb relaxing hotel close to KK facilities”

We have stayed at the Pacfic Sutera on a number of occasions. This time we brought our University age children. It is very relaxing. We made full use of the sports facilities and gym. Excellent proper swimming pool at the sports club. Bedrooms were being renovated during our stay so it was a bit noisy and dusty although they tried to do everything they could to reduce this. Would still recommend this hotel though!

Reviewed October 09, 2019

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Responded May 26, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Kyungbo from South Korea
Family with young children
Deluxe Sea View
Stayed 3 nights in July 2019

Exceptional”

It is good location with ocean and ease to move city by Grab. Room is clean considering boilding age. Steps are very kind and skillful. If I had an oppertunity to visit sutera, I will do.

Reviewed July 13, 2019

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Responded June 09, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Shamini from Malaysia
Family with young children
Deluxe Sea View
Stayed 1 night in May 2019

Overall enjoyed my stay there”

It was a great stay there. Just that the furniture need to be replaced as they r quite old. The coffee table in our room was not in a good condition as the glass was not attached to its frame. Had to really keep an eye on my kids as I was worried it may fall. Otherwise it was a superb stay there.

Reviewed May 31, 2019

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Responded June 09, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Norazrine from Malaysia
Couple
Deluxe Golf View
Stayed 1 night in May 2022

Love it ! ”

Great place for family! Best untuk santai2.. bukan utk yang rushing, GSA pn bgus layanan!! Utk family yang nk spend time sesuai sgt! Petang2 boleh jalan2 tepi laut, mandi swimming pool , main basikal.. really love the environment! Tapi 1 sj la parking sentiasa full untuk guess, kena2 10 round baru dapat parking..

Reviewed May 21, 2022

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Dear Norazrine, Thank you for sharing your experience with us. We are delighted to hear that you and your have have enjoyed your stay and have the opportunity to fully enjoyed the services and facilities we have to offer. We do rendered valet service for guests who wish to allow our concierge to assist with the car parking. Thank you The Management Team

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Suzalinna from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in May 2022

Upgraded to Magellan Sutera Resort”

We were diverted to Deluxe Room with sea view at Magellan Sutera Resort instead of The Pacific Sutera. Attending staff at reception was polite & accommodative. Room was superb. Nice views. Had great dinner at Ferdinand. Breakfast buffet got many selections and delicious.

Reviewed May 22, 2022

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Dear Suzalinna, Thank you for sharing the experience with us and we are delighted to hear that you have enjoyed your stay. We hope to welcome you again soon. Regards The Management Team

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Pressheilla from Malaysia
Family with young children
Deluxe Golf View
Stayed 1 night in May 2022

One of the best hotel in kota kinabalu. ”

One of the best hotel in Kota Kinabalu. Very warm and comfortable hotel. Sure will be come back to stay more night here.

Reviewed May 30, 2022

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Dear Pressheilla, Thank you for your review and we are delighted to hear that you enjoyed your stay with us. We remain faithful to seeing you again for a more positive feedback. Regards, The Management Team

Responded May 31, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohd from Malaysia
Solo traveler
Deluxe Sea View
Stayed 1 night in May 2022

Value for money”

Booked here but diverted to Magelan. Enjoyed my stay there. Took seaview room and requested for extra pillow and they gave me 4 pillows. 🤣 Staffs super friendly. Spectacular view with balcony, Toilet with bathtub and separate shower room. Breakfast with a lot of choices from western to asian cuisine. Will definitely come again here.

Reviewed June 29, 2022

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Dear Mohd, Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Best Regards, Resort Management Team

Responded July 10, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Golf View
Stayed 1 night in June 2022

Hotel upgrades my rooms”

From pacific sutera they move us to megallan sutera habour due to early booking 1weeks before..So i was very happy for this trip, Room super nice, view very nature..Only one issue is my child left their Iphone in One room we stay, till now no respond or update from lost and found department..

Reviewed June 09, 2022

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Dear Mohd, Thank you for your review. We have taken note on the lost item and it is well into the investigation. We will be in contact should the lost item been found. Thank you and we hope to be seeing you again soon. Best Regards, The Management Team

Responded June 09, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Marivi from Philippines
Group
Stayed 1 night in February 2020

Exceptional”

Amazing place! From checking in to checking out we didnt have any problem. The room was spacious and has a really nice view of the beach and golf. Buffet breakfast was delicious and all the staff were nice. We'll definitely go back again!

Reviewed February 27, 2020

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Thank you

Responded May 25, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Farhan from Bahamas
Couple
Deluxe Golf View
Stayed 1 night in July 2022

Best hotel in Kota Kinabalu”

I will repeat to stay at this hotel. The staff is very helpful. The hotel management also make arranged for my mom’s birthday. I really love this hotel. Thank you because you giving me a good memories ❤️

Reviewed July 17, 2022

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Dear Farhan, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed your stay with us. We do hope to welcome you again in the future. Regards, Resort Management Team

Responded July 19, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohd from Brunei Darussalam
Family with young children
Deluxe Golf View
Stayed 2 nights in March 2019

The View, The Services, The Location are AWESOME!!!”

What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..

Reviewed May 25, 2019

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Thank you for your review.

Responded June 09, 2022
The Pacific Sutera Hotel
10.0
Exceptional
Mohd from Brunei Darussalam
Family with young children
Deluxe Golf View
Stayed 1 night in March 2019

The View, The Services, The Location are AWESOME!!!”

What more do you want for your holiday? The hotel itself is great, friendly staffs, facilities, breakfast choice.. It is awesome and I will definitely stay here again next time..

Reviewed May 25, 2019

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Thank you for your review.

Responded June 09, 2022
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