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Exterior view, CREW EXPRESS Hotel in Deli Serdang
Business King Bed - Bathroom, CREW EXPRESS Hotel in Deli Serdang
a large building with a clock on the side of it, CREW EXPRESS Hotel in Deli Serdang
a building with a lot of wooden benches, CREW EXPRESS Hotel in Deli Serdang
a wooden bench sitting in front of a window, CREW EXPRESS Hotel in Deli Serdang
motorcycles parked on the side of a road, CREW EXPRESS Hotel in Deli Serdang
a street scene with cars and people walking down the street, CREW EXPRESS Hotel in Deli Serdang

Removed from saved list

8.1

Excellent

345 reviews

345 reviews

Breakfast2
Housekeeping1
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Center Point Mall 13.8 km
Tjong A Fie's Mansion 13.8 km
Maha Vihara Maitreya Cemara Asri 15.0 km
Nearby landmarks
Bandar Klippa 5.5 km
RSU. Mitra Medika Bandar Klippa (Tembung) 5.7 km
Rumah Sakit Umum Rsu Nur Saadah 8.8 km
Kualanamu International Airport 9.2 km
Giant Supermarket 9.4 km
Rumah Sakit Haji 10.3 km
Giant Ekspres 11.2 km
Apotik Harapan 11.4 km
APOTEK KESHIA 11.5 km
LAHAN PARKIR GEREJA 11.6 km

CREW EXPRESS Hotel

Jl.Arteri Kualanamu No.19 Deliserdang, Percut Sei Tuan (Deli Serdang), Deli Serdang, Indonesia, 20372 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Percut Sei Tuan (Deli Serdang) part of Deli Serdang, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Front desk [24-hour]

Free airport transfer

Free Wi-Fi in all rooms!

Breakfast [free]

Air conditioning

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Pets allowed

Car park

Shuttle service

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

This property is in high demand!

5 travelers have booked today.

Value for money8.4
Distance to city center23 km
Location rating8.3

Rooms available at CREW EXPRESS Hotel

Deluxe Twin Room
...
  • Room size: 12 m²/129 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Single Room
...
  • Room size: 12 m²/129 ft²
  • Garden view
  • 1 single bed
Enter dates to see prices
Budget Double or Twin Room
...
  • Shower
  • 3 double beds and 2 single ...
Enter dates to see prices
Twin Room with Bathroom
...
  • Shower
  • 2 single beds
Enter dates to see prices
Economy King Bed
...
  • Room size: 16 m²/172 ft²
  • 1 king bed
Enter dates to see prices
Economy Single Room
...
  • Shower
  • 1 single bed
Enter dates to see prices
Economy Twin bed
...
  • Room size: 16 m²/172 ft²
  • 2 single beds
Enter dates to see prices
Business Twin Bed
...
  • Room size: 16 m²/172 ft²
  • 2 single beds
Enter dates to see prices
Business King Bed
...
  • Room size: 16 m²/172 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Business Room
...
  • Room size: 17 m²/183 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at CREW EXPRESS Hotel?

Check-in is from 10:00 AM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to CREW EXPRESS Hotel?

CREW EXPRESS Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at CREW EXPRESS Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, CREW EXPRESS Hotel has a car park that's close to the hotel. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at CREW EXPRESS Hotel?

Wake up to a great buffet breakfast at CREW EXPRESS Hotel. Halal breakfast is available for guests. Both adults and children can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at CREW EXPRESS Hotel?

CREW EXPRESS Hotel features an on-site restaurant for your dining convenience. Breakfast is served here.

Can business events be hosted at CREW EXPRESS Hotel?

Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at CREW EXPRESS Hotel?

CREW EXPRESS Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

See map

Explore the neighborhood

What people love about CREW EXPRESS Hotel

  • 8.8

    Excellent
    Staff 

    "Humble staff, good location"

    Deddie

    |

    March 26, 2022

  • 8

    Very good
    Breakfast

    "Worthed place with free shuttle from/to airport almost every hour, simple nice breakfast."

    WIDYA

    |

    August 30, 2019

  • 8.8

    Excellent
    Staff 

    "Nice breakfast, friendly staff."

    MOHD

    |

    July 9, 2019

Overall rating:

8.1

Excellent
345 reviews
Cleanliness
8.3
Facilities
7.9
Location
8.3
Read all reviews >
More about CREW EXPRESS Hotel

More about CREW EXPRESS Hotel

CREW EXPRESS Hotel

Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by CREW EXPRESS Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Deli Serdang can be assisted with the shuttle services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including express check-in or check-out and luggage storage. The hotel's daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Rooms at CREW EXPRESS Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. Some rooms have television to keep guests entertained. You may be assured to know that bottled water and instant tea are available in some select rooms.
You can stay fresh and clean with toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at CREW EXPRESS Hotel, where breakfast is provided free of charge.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, CREW EXPRESS Hotel has a range of activities that will meet your needs. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.

Show less

Amenities and facilities

Very good
Facilities

7.9

Most talked about facilities

Breakfast

3 mentions

Food & Dining

2 mentions

Internet

1 mention

Taxi

1 mention

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Breakfast [free]
  • Restaurants
  • Room service
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Smoking area
For the kids
  • Kids meal
Access
  • Adult-only property
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Couples only
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Shuttle service

Food and dining

Breakfast options
  • Asian
  • Halal
  • Vegetarian
  • Vegan
  • Buffet
Restaurants on site
LAURENCE CAFE
  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

Location

Jl.Arteri Kualanamu No.19 Deliserdang, Percut Sei Tuan (Deli Serdang), Deli Serdang, Indonesia, 20372
Excellent
Location

8.3

What's nearby

Popular landmarks
  • Center Point Mall
    13.8 km
  • Tjong A Fie's Mansion
    13.8 km
  • Maha Vihara Maitreya Cemara Asri
    15.0 km
Nearby landmarks
  • Bandar Klippa
    5.5 km
  • RSU. Mitra Medika Bandar Klippa (Tembung)
    5.7 km
  • Rumah Sakit Umum Rsu Nur Saadah
    8.8 km
  • Kualanamu International Airport
    9.2 km
  • Giant Supermarket
    9.4 km
  • Rumah Sakit Haji
    10.3 km
  • Giant Ekspres
    11.2 km
  • Apotik Harapan
    11.4 km
  • APOTEK KESHIA
    11.5 km
  • LAHAN PARKIR GEREJA
    11.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from10:00
  • Check-in until12:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until00:00
Getting around
  • Airport transfer fee0 IDR
  • Distance from city center23 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)0 IDR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges0
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 65
  • Year property opened2016

Reviews of CREW EXPRESS Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.3
Facilities7.9
Location8.3
Service8.1
Value for money8.4
High score for Deli Serdang
Rating
9+ Exceptional (41)
8-9 Excellent (12)
7-8 Very Good (26)
6-7 Good (2)
<6 Below Expectation (25)
Time of the year
Mar - May (29)
Jun - Aug (27)
Sep - Nov (21)
Dec - Feb (29)
All guests (345)
All room types
All languages

Show reviews that mention 

Showing 106 verified guest comments
12345
8.8
Excellent
MOHD from Malaysia
Solo traveler
Economy King Bed
Stayed 1 night in July 2019

Will return”

Highly recommended. Nice breakfast, friendly staff. FREE transit to KualaNamu Airport. I will return anytime.

Reviewed July 09, 2019

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Kepada Bapak MOHD AZRIN MOHD JAMIL, Terima kasih telah menyempatkan waktu Anda untuk memberikan ulasan properti kami. Komentar Anda sangatlah berarti. Kami menghargai komentar Anda mengenai layanan kami serta peningkatan yang terus berlangsung. kami sangat senang mengetahui bahwa Anda merasakan keramahtamahan kami selama menginap.. Kami menantikan kedatangan Anda selanjutnya di The KNO Hotel Kualanamu! Hormat kami, The KNO Hotel Management

Responded July 09, 2019
CREW EXPRESS Hotel
8.8
Excellent
Deddie from Indonesia
Business traveler
Economy King Bed
Stayed 1 night in March 2022

Good”

Humble staff, good location

Reviewed March 26, 2022

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Kepada Bapak Deddie, Terima kasih telah menyempatkan waktu Anda untuk memberikan ulasan properti kami. Ulasan Anda sangatlah berarti. Kami menghargai ulasan Anda mengenai layanan kami serta peningkatan yang terus berlangsung. kami sangat senang mengetahui bahwa Anda merasakan keramahtamahan kami selama menginap.. Kami menantikan kedatangan Anda selanjutnya di Crew Express Hotel Kualanamu! Hormat kami, Crew Express Hotel Kualanamu Management

Responded March 29, 2022
CREW EXPRESS Hotel
8.0
Excellent
WIDYA from Indonesia
Business traveler
Business King Bed
Stayed 3 nights in August 2019

Good service”

Worthed place with free shuttle from/to airport almost every hour, simple nice breakfast. Only need to check regularly rooms with close windows, coz less sunlight makes old smell-odor, and tiny insects to show up.

Reviewed August 31, 2019

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8.0
Excellent
natanail from Indonesia
Family with teens
Economy King Bed
Stayed 1 night in July 2019

good”

wi fi nya susah di kamar

Reviewed September 30, 2019

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Kepada Bapak Natanail, Terima kasih atas komentar Anda. Kami memohon maaf atas masalah yang Anda alami selama menginap dihotel kami., namun kami memastikan bahwa kami akan menelusuri setiap poin yang Anda cantumkan. sehingga kami lebih memahami bagaimana kami dapat meningkatkan kualitas properti dan layanan kami untuk Anda dan tamu kami lainnya. Terima kasih telah menginap di hotel kami dan kami menantikan untuk dapat melayani Anda kembali.. Hormat kami, The KNO Hotel Management.

Responded October 02, 2019
CREW EXPRESS Hotel
7.2
Very good
Agek from Indonesia
Couple
Business Twin Bed
Stayed 1 night in January 2022

Good”

Rekomendasi deh pokok nya

Reviewed January 05, 2022

See room deals

Terima kasih Bapak Agek sudah menyempatkan untuk memberi ulasan positif bagi properti kami. Kami menunggu kembali kedatangan anda dan tamu lainnya ke properti kami. Terima kasih Crew Express Hotel Management.

Responded January 06, 2022
CREW EXPRESS Hotel
5.6
Indra from Indonesia
Business traveler
Economy King Bed
Stayed 1 night in June 2019

Above average”

Breakfast not really many options Staff playing mobile when serve breakfast. Shower room not proper Bed so stink and not clean The rest they are good because give free shuttle to the airport. Thank you

Reviewed June 20, 2019

See room deals

To Mr. Indra, Thanks for your comment. We apologize for the problem you experienced while staying at our hotel, but we ensure that we will trace every point you list. so we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to being able to serve you again ... Sincerely, The KNO Hotel Management.

Responded June 21, 2019
CREW EXPRESS Hotel
5.2
Fazly from Indonesia
Business traveler
Business King Bed
Stayed 1 night in March 2020

Team cleaning lupa dgn fasilitas kamar,, ”

Tidak melengkapi fasilitas,,

Reviewed March 08, 2020

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Kepada Bapak Fazly, Terima kasih atas komentar Anda. Kami memohon maaf atas masalah yang Anda alami selama menginap dihotel kami., namun kami memastikan bahwa kami akan menelusuri setiap poin yang Anda cantumkan. sehingga kami lebih memahami bagaimana kami dapat meningkatkan kualitas properti dan layanan kami untuk Anda dan tamu kami lainnya. Terima kasih telah menginap di hotel kami dan kami menantikan untuk dapat melayani Anda kembali.. Hormat kami, The KNO Hotel Management.

Responded March 10, 2020
CREW EXPRESS Hotel
10.0
Exceptional
GRACE from Malaysia
Family with teens
Economy Twin bed
Stayed 1 night in May 2018

Exceptional”

Best hospitality by the hotel management. Highly recommended and 15 minutes journey to airport via free shuttle bus. Their 24 hour restaurant food and drinks' price are very reasonable.

Reviewed May 02, 2018

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8.0
Excellent
Mike from Switzerland
Family with young children
Economy King Bed
Stayed 1 night in August 2017

Good for arrival or departure from the airport”

Just what we needed for one night after a late arrival at Medan airport. Clean but smelly and windowless room. Helpful staff (room spray, hailing down bus for onward journey) and great breakfast buffet.

Reviewed August 21, 2017

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3.6
salvatore from Italy
Solo traveler
Economy Twin bed
Stayed 1 night in April 2018

Very bad service ”

The hotel is noisy. At midnight somebody was hammering somewhere and I had to call the reception twice before they stopped. In the middle of the night there still was music outside the rooms and I couldn't sleep. The air conditioner remote control wouldn't work. I asked to be waken up to go to the airport but they didn't call me. I fortunately put my alarm, but without it I would have lost my flight. At the reception the guy just said "I'm sorry..." The hotel has a shuttle to the airport, but it stops at 10 and there's no service between 5,30 and 8,05. Why? I had to take a taxi because I had to be at the airport by 7,30. Two hours and a half gap, why? Why there isn't any shuttle service after 10? Why there's no shuttles from the airport to the hotel? Nobody knows anything. All the crew doesn't speak a word of English and it's very hard to be understood besides the fact that they are not very helpful with foreigners. The kitchen menu is poor and expensive. Breakfast is poor too.

Reviewed April 23, 2018

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5.2
lucie from France
Solo traveler
Business King Bed
Stayed 1 night in February 2017

Not as convenient as it look”

The place looks like a nice hotel but at the end, internet only in lobby, really inconvenient and quite surprising for the price. Location is not really good as Nothing around to eat, and the food there is really not good, the staff does not speak a word of english. Would not stop there

Reviewed March 05, 2017

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10.0
Exceptional
melke from Indonesia
Business traveler
Economy Twin bed
Stayed 1 night in September 2018

clean and good”

value for money sweet escape for tiredness journey make a quick stop for shower and take a nap

Reviewed September 26, 2018

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8.8
Excellent
reni from Indonesia
Couple
Economy King Bed
Stayed 1 night in December 2018

Excellent”

hotel'y ok, kbersihan boleh, hnya saja kurang'y p'lengkapan kmr mandi, n staf'y pd ramah2.. over all, good👍

Reviewed December 23, 2018

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Kepada Ibu Reni , Terima kasih telah menyempatkan waktu Anda untuk memberikan ulasan properti kami. Komentar Anda sangatlah berarti. Kami menghargai komentar Anda mengenai layanan kami serta peningkatan yang terus berlangsung. kami sangat senang mengetahui bahwa Anda merasakan keramahtamahan kami selama menginap.. Kami menantikan kedatangan Anda selanjutnya di The KNO Hotel Kualanamu! Hormat kami, The KNO Hotel Management

Responded June 10, 2019
CREW EXPRESS Hotel
5.2
Leopold from Netherlands
Couple
Business King Bed
Stayed 1 night in April 2017

Close to airport”

We were forced to spend a night in Medan, leaving us no choice but to go for a hotel near the airport. This hotel was fine, but it took us ages to check in and organise a taxi to take us to Kualanamu the next morning...

Reviewed April 03, 2018

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6.0
Sony from Indonesia
Family with teens
Business King Bed
Stayed 1 night in January 2017

the only good is its near the airport...”

If it wasn't for my flight which arrived late night and leaves early in the morning, I wouldn't stay in this hotel.

Reviewed May 26, 2017

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5.2
Hasan from Malaysia
Family with young children
Business King Bed
Stayed 1 night in September 2018

Above average”

I've book for business room with king bed instead i was given a deluxe room with two single bed... Lousy service from the hotel this time.

Reviewed September 07, 2018

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6.4
Good
Deni from Indonesia
Couple
Business King Bed
Stayed 1 night in December 2018

Emergency Back Up Power (Genset) ”

At the time check-in , they are having Power Black Out from Electricity Company. The Emergency Back Up Power (Genset) is under repairing and the room is no power available.

Reviewed December 03, 2018

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2.0
Aleksander from Poland
Couple
Economy Twin bed
Stayed 1 night in April 2018

Terrible experience”

Everything is bad about this hotel, it only looks nice on the photos they show. Location is terrible, it’s in the middle of nowhere. There is loud music in outside area and in the lobby/cafe all the time. Breakfast is cold and gross. Free shuttle is a joke, first one is 5:30am (before breakfast which starts at 6:00 - how convenient...) and then next one is THREE HOURS LATER which means it’s WAY TOO LATE FOR 90% OF MORNING DEPARTURES, so you end up paying extra for taxi/grab anyway. What a terrible service, only focused on money making, they don’t care about guests at all. On top of that sheets were dirty, bin in our room was smelly and full of rubbish after last guests (so they probably didn’t change the sheets/towels either - grosssss). Cafe is overpriced and menu prices don’t include 15% tax and service charge. Food quality is terrible, coffee is terrible. Rp100k deposit for key card. There is nothing you will like about this place, go to another hotel closer to airport, pay a little extra for the room and have a comfortable stay before your journey.

Reviewed April 23, 2018

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6.0
mohd from Malaysia
Business traveler
Business King Bed
Stayed 1 night in July 2017

Noisy”

location of the hotel is near the Toll road or highway..

Reviewed July 25, 2017

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8.8
Excellent
MOHD from Malaysia
Business traveler
Economy Twin bed
Stayed 1 night in April 2018

clean”

well kept and service is good

Reviewed April 08, 2018

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