Travelling to United States? Read all updated requirements before you book.
The James New York - Nomad
The James New York - Nomad
The James New York - Nomad
The James New York - Nomad
The James New York - Nomad
The James New York - Nomad
The James New York - Nomad

Removed from saved list

8.3

Excellent

589 reviews

589 reviews

Housekeeping4
Breakfast2
24-hour front desk1
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Church of the Transfiguration

90 m

Mrs. K's

100 m

Saint-Petersburg Global Trade House

120 m

Ripplu

120 m

Marble Collegiate Church

150 m

Popular landmarks
Empire State Building

420 m

Grand Central Terminal

1.1 km

Broadway

1.5 km

Times Square

1.5 km

High Line

1.7 km

Closest landmarks
230 Fifth

210 m

Avant Gallery

220 m

Hip-Hop Look at New York

220 m

Ame Ame

230 m

Sadigh Gallery Ancient Art, Inc

230 m

The James New York - Nomad

22 East 29th Street, Gramercy, New York (NY), United States, 10016 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Gramercy, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Central Park. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Show more

Highlights

Located in heart of New York (NY)

Check-in [24-hour]

180 meters to public transportation

Inside city center

430 meters to Empire State Building

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Fitness center

Check-in/out [express]

Luggage storage

Cash withdrawal

This property is in high demand!

6 travelers have booked today.

Value for money7.8
Location rating9.0
Nearest airportLaGuardia Airport (LGA)
Distance to airport10.1 km

Rooms available at The James New York - Nomad

Deluxe King Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Room with King Bed
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
King Suite
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Room Two Queen Beds
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Room with King Bed
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Room with Queen Bed
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Room with Queen Bed - Disabled Access
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Suite Two Queen Beds
...
  • Room size: 60 m²/646 ft²
  • 2 queen beds and 1 sofa bed
Enter dates to see prices
Deluxe Queen Suite
...
  • Room size: 59 m²/635 ft²
  • Outdoor view
  • 1 sofa bed & 2 queen beds
Enter dates to see prices
Corner Deluxe King Bed Room
...
  • Room size: 28 m²/301 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The James New York - Nomad?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The James New York - Nomad?

Parking is available for a fee of 80 USD per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange taxi service.

Is breakfast offered at The James New York - Nomad?

Wake up to a great continental breakfast at The James New York - Nomad. There's an additional charge of 30 USD for adults and 40 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The James New York - Nomad?

The James New York - Nomad features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at The James New York - Nomad?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at The James New York - Nomad. Small or intimate events like birthday parties and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at The James New York - Nomad?

On-site venues and convenient event services make The James New York - Nomad an ideal choice for hosting events such as corporate events and meetings. The 6 venues can accommodate up to 208 people. An extensive range of facilities and services including meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at The James New York - Nomad?

The James New York - Nomad does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The James New York - Nomad?

The closest train, metro, or bus station is 28th Street-Lexington Avenue Subway Station, 180 m away from The James New York - Nomad.

What restaurants are nearby The James New York - Nomad?

The James New York - Nomad is located in Gramercy, famous for good restaurants such as Gramercy Tavern, Eleven Madison Park and Blue Smoke.

What popular shopping places are close to The James New York - Nomad?

Shopping options in The James New York - Nomad’s Gramercy neighborhood include Saint-Petersburg Global Trade House, Ripplu and Isabel Toledo.

What are popular attractions near The James New York - Nomad?

The James New York - Nomad is located in Gramercy area, which is famous for attractions such as Empire State Building, Manhattan Skyline and St. Patrick's Cathedral.

Show more questions
See map

Explore the neighborhood

What people love about The James New York - Nomad

  • 10

    Exceptional
    Staff 

    "I found the overall Staff to be professional and helpful."

    Trish

    |

    January 4, 2021

  • 8.8

    Excellent
    Cleanliness

    "The Deluxe 2 Queen Bedroom It was spacious and clean."

    Fredrik

    |

    March 5, 2020

  • 10

    Exceptional
    Location

    "My wife and I love the location and the atmosphere of the hotel."

    Edwin

    |

    March 1, 2020

Property ranking|Compared to 774 New York (NY) properties
See all rankings
Location score
9/10
Cleanliness score
8.6/10
Value for money score
7.8/10
Couples review score
8.5/10
Better than
90
%
of New York (NY) properties
Better than
90
%
of New York (NY) properties
Better than
89
%
of New York (NY) properties
Better than
84
%
of New York (NY) properties
Overall rating:

8.3

Excellent
589 reviews
Cleanliness
8.6
Facilities
7.8
Location
9.0
Read all reviews >
What travelers say they love:
Great location and the staff are so nice and friendly.
jay from United Kingdom
Family with older children
More about The James New York - Nomad

More about The James New York - Nomad

The James New York - Nomad

See the best of New York (NY) with a stay at The James New York - Nomad, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The James New York - Nomad offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring New York (NY) even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at The James New York - Nomad guarantee a comfortable stay for all travelers. Some rooms at The James New York - Nomad are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers bottled water and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at The James New York - Nomad. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
The James New York - Nomad offers unique recreational opportunities for all guests. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

Take some time to explore New York (NY) during your stay at the hotel. Engage in the city's best art at The National 9/11 Memorial & Museum located 4.3 km away, where you can learn about the local art scene and buy original works. One of the city's most iconic and famous buildings is Top of the Rock, located 1.6 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 91% of the city's accommodation.
This hotel scores higher than 90% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 90% of other options in the city.

Amenities and facilities
Very good
Facilities

7.8

Languages spoken

  • English
  • Arabic
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • On-site entertainment
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Mini bar
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]
Location
22 East 29th Street, Gramercy, New York (NY), United States, 10016
Exceptional
Location

9

Airports

  • LaGuardia Airport (LGA)
    10.1 km
  • Teterboro Airport (TEB)
    14.0 km

Public transportation

  • 28th Street-Lexington Avenue Subway Station
    190 m
  • 33rd Street Subway Station
    360 m

Hospital or clinic

  • MD BERRY
    380 m

Shopping

  • Macy's Herald Square
    620 m

Convenience store

  • 7 Eleven
    250 m

Cash withdrawal

  • ATM
    4 min drive
What's nearby

Popular landmarks

  • Empire State Building
    420 m
  • Grand Central Terminal
    1.1 km
  • Broadway
    1.5 km
  • Times Square
    1.5 km
  • High Line
    1.7 km
  • Top of the Rock
    1.7 km
  • Central Park
    2.8 km
  • The Metropolitan Museum of Art
    4.3 km
  • The National 9/11 Memorial & Museum
    4.4 km
  • Statue of Liberty
    7.9 km

Nearby landmarks

  • Church of the Transfiguration
    90 m
  • Mrs. K's
    100 m
  • Saint-Petersburg Global Trade House
    120 m
  • Ripplu
    120 m
  • Marble Collegiate Church
    150 m
  • Gallery At The Gershwin
    150 m
  • Isabel Toledo
    160 m
  • Museum of Sex
    170 m
  • Happy Valley
    180 m
  • Mona Sharaf Shopping Tours
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 21 year(s).

Others
  • When booking a breakfast Included rate, breakfast is for 1 adult only.
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • All special requests are subject to availability and additional charges may apply.
  • Pets allowed with USD 75 non-refundable cleaning fee per stay
  • Reservations are subject to a Hotel Facility Fee of USD 40.00 (excluding taxes and gratuities)
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)30 USD

The property

  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 337

Parking

  • Daily parking fee80 USD
Property announcements

A valet parking is available and subject to an additional charge.

Reviews of The James New York - Nomad from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities7.8
Location9.0
Service7.9
Value for money7.8
High score for New York (NY)
Rating
9+ Exceptional (18)
8-9 Excellent (4)
7-8 Very Good (11)
6-7 Good (5)
<6 Below Expectation (12)
Time of the year
Mar - May (12)
Jun - Aug (12)
Sep - Nov (15)
Dec - Feb (11)
All guests (144)
All room types
All languages

Show reviews that mention 

Showing 50 verified guest comments
123
10.0
Exceptional
Trish from United States
Solo traveler
Room with Queen Bed
Stayed 1 night in January 2021

Five Stars all around!”

From the Lobby presentation to the well appointed room decor, all design elements were right on point. I found the overall Staff to be professional and helpful. Each room is thoroughly sanitized and cleaned, the baths are remarkably clean and shiny for being such a large hotel. You will be pleased to find hot coffee and pastries in the lobby each morning, all individually wrapped. There is a table in the rooms to accommodate dining in. Perhaps the only thing missing is glassware and I suspect that may be related to the health crisis the world has been facing.

Reviewed January 04, 2021

See room deals

10.0
Exceptional
Michael
Solo traveler
Room with Queen Bed
Stayed 4 nights in March 2019

Great staff/location /Services- Will stay there everytime I'm in NYC”

Thank you so much! I stayed there for four nights while seeing my "Potential Girlfriend" the time when we were apart- I was in and out of the hotel. The staff was always friendly and attentive. The bed was comfortable and bathroom was nice. This was a perfect trip!

Reviewed March 29, 2019

See room deals

10.0
Exceptional
Laura from Italy
Solo traveler
Room with Queen Bed
Stayed 7 nights in June 2019

Perfect location ”

I loved my stay at the James. Perfect location to reach any neighborhood in NYC. The front desk and the cleaning staff were wonderful. The room was spacious and super clean. I really enjoyed my stay and fully recommend it.

Reviewed July 10, 2019

See room deals

10.0
Exceptional
Michele from United States
Couple
Room with Queen Bed
Stayed 1 night in July 2019

Excellent Boutique Hotel, Excellent Service”

I would stay here again in a heartbeat! The staff was super courteous ad friendly in a relaxed way that put guests at ease. There is excellent coffee in the morning in the lobby, and wine and cheese hour in the late afternoon. The rooms are small, but tasteful and spotless. Loved it.

Reviewed July 15, 2019

See room deals

9.6
Exceptional
Erica from United States
Solo traveler
Room with Queen Bed
Stayed 2 nights in July 2019

First Trip to NY--The James Nomad did not disappoint”

As a first time traveler to New York, the James Nomad hotel did not disappoint. From the moment I arrived, I was greeted by such friendly staff. Having a red eye flight, it took the stress out of my visit for them to openly offer to hold my bags, as well as enjoy hot coffee in the lobby while I unwound from a long flight with minimal sleep, while good vibes music played in the background. The lobby area is so quaint and I'm all for a hotel that smells amazing when you walk in. The wine hour in the evening in the lobby as well was a nice addition. Outside of the A/C struggling to cool down my room in the July heat/humidity, I absolutely loved my stay and I would stay here 10x again!!

Reviewed July 24, 2019

See room deals

10.0
Exceptional
Edwin from Singapore
Couple
Room with King Bed
Stayed 6 nights in December 2019

Great location and accessibilities!”

My wife and I love the location and the atmosphere of the hotel. The wine hour in the evening was a bonus. Room size is decent though we would upgrade to bigger one in the future.

Reviewed March 01, 2020

See room deals

10.0
Exceptional
Frances from Philippines
Couple
Room with Queen Bed
Stayed 3 nights in November 2019

will be back!”

Great for a couple!! We had free wine from 5-6, the rooms, staff, location was excellent for visits. Shoutout to Dumi and Ashraf for being such great staff.

Reviewed November 26, 2019

See room deals

9.6
Exceptional
Shelley from Canada
Group
Deluxe Room Two Queen Beds
Stayed 2 nights in February 2020

Great location, helpful staff, delicious breakfast ”

We had a bumpy start with our twin room being double booked and our upgrade (appreciated) only having a king plus sofa bed. It was an uncomfortable sleep but the compensation went a long way and staff were very attentive. Breakfast options were great and tasted fantastic. Subway options were nearby for exploring as well

Reviewed February 18, 2020

See room deals

10.0
Exceptional
jay from United Kingdom
Family with teens
Room with Queen Bed
Stayed 3 nights in September 2019

Fantastic hotel ”

This was our second time we stayed at this hotel and it was just as fantastic as the first time we stayed. Great location and the staff are so nice and friendly.

Reviewed September 23, 2019

See room deals

10.0
Exceptional
James
Couple
Room with Queen Bed
Stayed 2 nights in May 2019

Enjoyable Stay”

The staff was friendly and quite helpfull. The room was new, spotless and comfortable.

Reviewed May 14, 2019

See room deals

10.0
Exceptional
Gail from United States
Solo traveler
Room with Queen Bed
Stayed 4 nights in August 2019

Room was perfect was upgraded to a king bed ”

Location was perfect great restaurants nearby would definitely stay there again

Reviewed August 13, 2019

See room deals

10.0
Exceptional
martine from Canada
Family with teens
Deluxe Room Two Queen Beds
Stayed 3 nights in November 2019

Exceptional”

Great service.. great staff. Very nice property and decent size room.

Reviewed November 29, 2019

See room deals

8.8
Excellent
Fredrik from Sweden
Family with young children
Deluxe Room Two Queen Beds
Stayed 4 nights in February 2020

Good hotel that can be Excellent. Be ware of the extra costs!”

Extra cost This hotel charges $40 + $6 taxes for hotel facility fee on top of the hotel tax and gratitudes. Be aware of this before you book. The Deluxe 2 Queen Bedroom It was spacious and clean. It's an old building and the room has a old smell, but you get use to after a day or two. They sell a universal power adapter in the room for $29. Breakfast We stayed 4 nights and we bought the breakfast package. First we got the "Continental" package, which was either a fruitbowl or a pastry basket and that's not worth $30, but the manager Pradley upgraded us to full American Breakfast which was better and enough for a small stomach. So if you don't get the breakfast included in the price, it's better to eat at the other Breakfast Gems that New York has to offer. The Gym It's a small room, but it has the basic stuff you need. There is no space for any freestyle workout, but there is a multi gym, light weight dumbbells, treadmills, cross trainers, bicycles and a rower.

Reviewed March 05, 2020

See room deals

9.6
Exceptional
James from United Kingdom
Couple
Room with Queen Bed
Stayed 4 nights in April 2019

Nice Stay ”

Nice stay. Clean Room. Maid service very friendly and good. Central to NYC. Easy to walk to subways etc. Food, restaurants in the area seemed to close early.

Reviewed May 28, 2019

See room deals

9.2
Exceptional
Denise from United States
Couple
GUEST ROOM (1 QUEEN)
Stayed 1 night in August 2019

Very Pleased”

I was not sure w hat to expect given the cost of the room we reserved - relatively inexpensive! We were more than pleasantly surprised. Shout out to Philip at the registration desk who was personable and extremely helpful in revising our reservation so we did not have to change rooms over the two nights we were there. He also provided recommendations/suggestions at our request. Would definitely recommend. My only (minor) complaints - one has to use room service for ice - I understand that is standard now and wash cloths were not replaced. (We didn't bother to request them since we were only going to be there the one night.)

Reviewed September 04, 2019

See room deals

9.2
Exceptional
Rebecca from United Kingdom
Group
Deluxe Room Two Queen Beds
Stayed 4 nights in October 2019

Fab location! Friendly staff especially at breakfast! Great coffee!”

Ariana was fab to chat to and our breakfast was always served with a smile and chat. Room was super comfy but you can hear the tv a bit of the people next door have it on. It’s expensive but if you shop around you can find this hotel with a range of prices. It’s near to the Empire State Building and the metro which is easy to use to get to all the sights! Get the breakfast! It’s worth it.

Reviewed October 29, 2019

See room deals

8.4
Excellent
Jay from Thailand
Business traveler
Room with King Bed
Stayed 8 nights in March 2019

Solid hotel for midtown east access”

Nice boutique hotel, room was decent size as Manhattan goes. Quality bedding and nice appointments - 2 USB connections on each side of the bed. Smart, comfortable hotel.

Reviewed March 11, 2019

See room deals

7.6
Very good
Juan from Philippines
Couple
Deluxe Room with King Bed
Stayed 5 nights in June 2019

Good Boutique hotel in a great location”

We like the NOMAD area, there are a lot of very good inexpensive restaurants, you are basically in the middle of the city and its easy enough to go uptown or downtown. It makes a great base. The hotel is well decorated. I would say the downside would be the overall cleanliness is just OK, the bed didn't seem to be made professionally, the coffee service in the mornings in the lobby is somewhat inconvenient. I would personally prefer to just have a small coffee maker in the room. Oh and they did overcharge me $20 extra after I checked out, it seems what some have complained about is true. But its too small to call them long distance (outside the US) to make a fuss. It's annoying and it seems like its done on purpose.

Reviewed August 10, 2019

See room deals

7.2
Very good
Anthony from United States
Family with teens
Room with Queen Bed
Stayed 5 nights in March 2019

Front desk staff seemingly not trained. ”

We had a number of occasions to deal with the front desk. It seemed as though each time they looked at the computer screen it was the first time they’d seen it. Had to get booking agent involved to insist upon remaining in the room which we were quoted and booked. Told a number of untruths, like the category which we booked did not exist, (deluxe queen with two queen beds) but only after the booking agent which handles firm business got involved was it amicably and quickly resolved. Nice folks at the desk but seemingly ill equipped. Also, extra hotel charge of $40 per day (including taxes and fees) was not in the prepaid reservation and was for a lame coffee bar for two hours and an unused wine and cheese hour midday. Great central location and maid service was excellent and friendly but it didn’t make up for the frustration experienced at the front desk.

Reviewed March 22, 2019

See room deals

6.8
Good
Khoeun from United States
Business traveler
Deluxe Room Two Queen Beds
Stayed 5 nights in November 2019

Good”

Customer service and hospitality was non-existent at the hotel. There was no valet, no doorman around to open the door nor a bellhop to help with our luggages. However, when there was valet, doorman it bellhop, they stood around and disregarded myself and many of their patrons. Additionally, I was unable to connect to WiFi on the first day and contacted the front desk multiple times and no response. Each day for three days since the first day of check in I’ve contacted the front desk numerous more times to no avail. It took me contacting the reservation number that finally someone from the front desk returned my call regarding my concerns with the WiFi and issues with the hotel.

Reviewed November 22, 2019

See room deals

123
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss