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The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
The Cascades Hotel at Sun City

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8

Excellent

147 reviews

147 reviews

Housekeeping6
Breakfast2
Food & Dining1
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Outdoor Adventure Centre 110 m
Sun City Clinic 120 m
Game Trackers Outdoor Adventure 180 m
Valley of Waves 260 m
Lost City Golf Course 940 m
Gary Player Country Club 970 m
Sun City Resort 1.2 km
Sun City 1.5 km
Sun City Parking 1.6 km
Sun Village Shopping Centre 1.7 km

The Cascades Hotel at Sun City

Sun City Resort District Mankwe, Sun City, Pilanesberg, South Africa, 0316 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sun City part of Pilanesberg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pilanesberg International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Sauna

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Golf course [on-site]

Swimming pool [outdoor]

Complimentary WIFi in all rooms

Check-in/out [express]

Value for money7.2
Distance to city center45.0 Km
Location rating8.9

Rooms available at The Cascades Hotel at Sun City

Excellent
Room comfort & quality

8.5

Luxury
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Twin
...
  • Room size: 31 m²/334 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Luxury Suite
...
  • Room size: 66 m²/710 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Luxury Family
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Paraplegic room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Family
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Superior Luxury
...
  • Room size: 44 m²/474 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Double Room with Balcony
...
  • Room size: 44 m²/474 ft²
Enter dates to see prices
Single Deluxe Superior
...
  • Room size: 44 m²/474 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

Does The Cascades Hotel at Sun City have a hot tub?

The Cascades Hotel at Sun City does not have a hot tub.

What time is check-in and check-out at The Cascades Hotel at Sun City?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Cascades Hotel at Sun City?

The Cascades Hotel at Sun City is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at The Cascades Hotel at Sun City also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Cascades Hotel at Sun City has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Pilanesberg with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at The Cascades Hotel at Sun City?

Adults can enjoy breakfast offered with an additional charge of 170 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at The Cascades Hotel at Sun City?

The Cascades Hotel at Sun City features 2 on-site restaurants for your dining convenience.

What is the smoking policy at The Cascades Hotel at Sun City?

The Cascades Hotel at Sun City does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to The Cascades Hotel at Sun City?

The closest airport is Pilanesberg International Airport, 7.3 km away from The Cascades Hotel at Sun City.

What is the closest train, metro, or bus station to The Cascades Hotel at Sun City?

Sun City is the closest train, metro, or bus station, about 1.5 km away from The Cascades Hotel at Sun City.

What restaurants are nearby The Cascades Hotel at Sun City?

Restaurants including MI-Vami Shuvarma & Grill Restaurant and Nando's Sun City are popular in The Cascades Hotel at Sun City’s neighborhood which is known as Sun City.

What popular shopping places are close to The Cascades Hotel at Sun City?

Located in the Sun City area, The Cascades Hotel at Sun City is close to great shopping choices like Sun Village Shopping Centre.

What are popular attractions near The Cascades Hotel at Sun City?

Guests at The Cascades Hotel at Sun City can easily visit Valley of Waves located in the Sun City area.

What popular natural sightseeing spots are close to The Cascades Hotel at Sun City?

The Cascades Hotel at Sun City is located in the Sun City area, which is famous for natural sightseeing destinations such as Letsasing Private Game Park.

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Explore the neighborhood

What people love about The Cascades Hotel at Sun City

  • 8.8

    Excellent

    "Lovely hotel in a beautiful setting."

    Gerardus

    |

    April 7, 2022

  • 10

    Exceptional

    "There are plenty of activities to keep the entire family busy."

    KIM

    |

    January 8, 2021

  • 10

    Exceptional

    "A really great resort that caters for all ages."

    Alwyn

    |

    December 22, 2020

Overall rating:

8

Excellent
147 reviews
Cleanliness
8.1
Facilities
8.0
Location
8.9
Read all reviews >
What travelers say they love:
Staff friendly.
Bernadett from South Africa
Family with young children
More about The Cascades Hotel at Sun City

More about The Cascades Hotel at Sun City

The Cascades Hotel at Sun City

Wake up to a magical day and enjoy all that Pilanesberg offers with a stay at The Cascades Hotel at Sun City. Stay flexible with your holiday planning when you're in Pilanesberg at The Cascades Hotel at Sun City, just 7.3 km from Pilanesberg International Airport.
The Cascades Hotel at Sun City offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides taxi, car hire and shuttle services to help you get to where you want to go in Pilanesberg.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The resort provides air conditioning in some rooms for the benefit of guests. Some selected rooms at The Cascades Hotel at Sun City include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The resort also provides guests with bottled water, a coffee or tea maker and mini bar in some rooms. The Cascades Hotel at Sun City also provides a hair dryer, toiletries and bathrobes in bathrooms for select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar, nightclub and casino. The Cascades Hotel at Sun City has vending machines that provide round-the-clock refreshment, at low cost.
The Cascades Hotel at Sun City offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The many offerings at The Cascades Hotel at Sun City ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Cascades Hotel at Sun City gives you a great reason to spend more time in your swimsuit.
For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like non-motorized water sports and motorized water sports. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like watersports equipment rentals, boats and water park made available at The Cascades Hotel at Sun City. In a competitive mood? Get sporty with your travel group or other guests at the mini golf course, dart board, tennis court, golf course on site, bowling alley and squash court in the resort.
Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

Rooms here are cheaper than 97% of accommodations in the city.
This resort's food and dining score higher than 87% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 82% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Swimming Pool

5 mentions

Housekeeping

5 mentions

Breakfast

4 mentions

Food & Dining

2 mentions

Languages spoken

  • English

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Boating
  • Bowling alley
  • Casino
  • Dart board
  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • Massage
  • Mini golf course
  • Nightclub
  • Sauna
  • Spa
  • Squash court
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Satellite/cable channels
  • Shower
  • Streaming movies
  • Wi-Fi [for a fee]
Location
Sun City Resort District Mankwe, Sun City, Pilanesberg, South Africa, 0316
Excellent
Location

8.9

Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 2 year(s).

Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Distance from city center45.0 Km
  • Travel time to airport (minutes)120

Extras

  • Breakfast charge (unless included in room price)170 ZAR

The property

  • Number of restaurants2
  • Number of rooms 243
  • Room voltage220
Property announcements

The property is currently undergoing guestrooms refurbishment throughout 2019. There will be some areas affected by the noise during this time.

The Valley of Waves water park is currently closed until further notice.

Please be advised that the Valley of Waves will be closed from 31 May 2021 to 7 July 2021 for annual maintenance.

Reviews of The Cascades Hotel at Sun City from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.1
Facilities8.0
Location8.9
Room comfort and quality8.5
Service7.9
Value for money7.2
High score for Pilanesberg
Rating
9+ Exceptional (21)
8-9 Excellent (21)
7-8 Very Good (12)
6-7 Good (11)
<6 Below Expectation (13)
Time of the year
Mar - May (19)
Jun - Aug (11)
Sep - Nov (20)
Dec - Feb (28)
All guests (147)
All room types
All languages

Show reviews that mention 

Showing 78 verified guest comments
1234
8.8
Excellent
Gary from South Africa
Couple
Luxury Twin
Stayed 2 nights in January 2017

Great location, great value for money... service, almost there”

Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o

Reviewed January 30, 2017

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
8.7
Excellent
Elizabeth from United States
Family with young children
Luxury Family
Stayed 2 nights in December 2014

Mixed feelings”

The best 3 things were: how close the Entertainment Center and water park were, the pool and slides at the cascades and the grand morning breakfast buffet.

Customer service at the hotel was great. We had an error with our reservation, and upon checking in they sorted it out without any extra cost to me. However the room we stayed in had a smell of sewage. The room was standard with visible wear and tear. The next day we asked to be transferred to another room because of the stench. They upgraded us to a luxury family room, which was beautiful! All in all, it was a very positive experience. The Palace Hotel is a very long walk to the water park, its restaurants are over priced and have boring menus. Although the Palace has beautiful architecture, thats about it. The Cabanas hotel is cheaper than the Cascades, however, its very far away and you have to wait for the transport bus to go anywhere. The Cascades is really the BEST SITUATED hotel at Sun City, and its a great family hotel...but its more like a 3star hotel realistically comparing to other five star hotels that I have been to in Hawaii, the continental US and Europe.

Reviewed December 20, 2014

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
9.7
Exceptional
Roxanne from South Africa
Couple
Luxury Twin
Stayed 2 nights in November 2014

Honeymooners dream break”

The hotel is beautifully presented, staff are professional and ever so helpful, food is amazing and fresh.

As newlyweds, my husband and I wished we could have spent longer in this lovely place. The cascades staff were all so helpful and friendly, particularly the concierge team who made our honeymoon break especially memorable! The room was spacious and comfortable, with a beautiful view of the gardens and waterfall feature. The buffet breakfast at peninsula was scrumptious, the atmosphere was lovely and staff to cater for your every need. Sun city itself is full of great activities and Pilanesberg game reserve is a must. We had a fantastic time.

Reviewed November 17, 2014

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Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Please advised that I have passed the wonderful news to the team and once again thank you for staying with us. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.

Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Excellent
Ashita from South Africa
Family with teens
Luxury Twin
Stayed 2 nights in October 2017

Very good”

I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.

Reviewed October 28, 2017

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
8.8
Excellent
Alexei from United States
Couple
Paraplegic room
Stayed 4 nights in February 2018

The best location in Sun City”

The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.

Reviewed March 03, 2018

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
9.0
Exceptional
Yan from Hong Kong SAR, China
Couple
Superior Luxury
Stayed 1 night in August 2014

Centrally located in Sun City Resort”

Large room, nice breakfast, Valley of the Waves

Cascades is centrally located in Sun City Resort. The shuttle stops is just right next to it. I believe it's because it was low season when we went, thus some restaurant were not open and the skyrail was not in operation. The Valley of the Waves should be a good place to relax in summer.

Reviewed August 21, 2014

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Thanks for staying with us. We appreciate your feedback!

Responded March 07, 2018
The Cascades Hotel at Sun City
10.0
Exceptional
victoria from Philippines
Family with young children
Luxury Twin
Stayed 3 nights in December 2013

Adventure here we come”

Location, cleanliness and service

We were with our two young grandchildren and of course The Cascades Hotel is a perfect place. Adventure is what we are therefor so all activities were perfect. The elephant feeding, the coddling of cubs and of course the Safari. We the adults aside from the activities mentioned also enjoyed the casino, the food and wine and the entertainment. Our trip in summary is awesome.

Reviewed January 17, 2014

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Thanks for staying with us. We appreciate your feedback!

Responded March 07, 2018
The Cascades Hotel at Sun City
8.4
Excellent
Avril from South Africa
Group
Luxury Twin
Stayed 1 night in April 2016

Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”

The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.

Reviewed December 14, 2016

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Thanks for staying with us. We appreciate your feedback!

Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Excellent
Kai from Hong Kong SAR, China
Couple
Luxury Twin
Stayed 2 nights in January 2019

Nice stay in Cascades”

We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves

Reviewed January 16, 2019

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10.0
Exceptional
Jacqui from United Kingdom
Couple
Luxury Twin
Stayed 2 nights in February 2018

Nice End”

We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.

Reviewed February 28, 2018

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Thanks for staying with us. We appreciate your feedback!

Responded March 07, 2018
The Cascades Hotel at Sun City
10.0
Exceptional
Oluyomi from Eswatini
Couple
Luxury Twin
Stayed 1 night in September 2019

Expectional”

Checking in was easy Rooms very spacious and clean. Environment was stunning lots of activities within sun City. Breakfast was expectional. Would definitely be visiting again.

Reviewed September 07, 2019

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10.0
Exceptional
KIM from South Africa
Family with young children
Superior Family
Stayed 3 nights in January 2021

CASCADES”

The Cascades are well suited and equipped for families. There are plenty of activities to keep the entire family busy. We had a wonderful time.

Reviewed January 08, 2021

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10.0
Exceptional
Jacqueline from South Africa
Solo traveler
Luxury Twin
Stayed 2 nights in March 2015

Remarkable”

Room, Service, Food

Best Experience and I'll definitely recommend and keep it in mind for my next visit at Sun City.

Reviewed March 16, 2015

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Thanks for staying with us. We appreciate your feedback!

Responded March 07, 2018
The Cascades Hotel at Sun City
6.4
Good
Kiran from South Africa
Family with young children
TWIN LUXURY - BED AND BREAKFAST
Stayed 1 night in August 2018

Good”

Sun City is always a great destination. The Cascades just needs a revamp. Rooms are now tired. Furniture is old. The pool area needs some taking of. It really does not acquire the premium pricing of a five star hotel as its not five star anymore.

Reviewed April 08, 2019

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6.4
Good
Mircea from South Africa
Couple
Luxury Twin
Stayed 2 nights in December 2019

Too pricey for what u get”

We’ve been last year this time and Christmas 19, but not again. Middle lift escalator was not working the doors where not opening at our floor 8, so u had to go up or down and use the staircase, this is not a service for the 5 stars, 1st day we had 2 still water complimentary and the 2nd day did not, really a still water saving costs for 5*. Restaurant food not value for money, we could not eat not even half of our Pizza. Around the pool there is portion of no grass and ur feet get moody - soily. The place is well positioned located but the Cascade Hotel is in need of a big upgrade, 5* 20 years ago fashion style. Thx but not again, Mircea & Benita Gavris

Reviewed December 27, 2019

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8.3
Excellent
shameer from South Africa
Family with young children
Luxury Family
Stayed 4 nights in April 2015

Good Stay”

Location, Facilities, Comfort

Everything was good. The room was comfortable and clean. (Mini bar fridge wasn't working and no hairdryer).Checking in was a breeze BUT checking out was an issue as they wanted me to pay AGAIN. I had to explain that I used and paid via Agoda.The location is perfect if you have kids and is the best out of the 4 hotels at Suncity as it is very central.

Reviewed April 07, 2015

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
6.4
Good
Brett from South Africa
Couple
Luxury Twin
Stayed 3 nights in March 2019

Disappointed”

Value would be to stay in the Cabanas at half the price as the Cascades rooms need updating and refurbishment. Stayed in two rooms as there was issues with the first one and then the second one. Not sure how they maintain a 5 Star status..... Hotel bit warn out needs a refurb

Reviewed March 12, 2019

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8.3
Excellent
Fatma from Malaysia
Family with young children
Superior Luxury
Stayed 2 nights in September 2015

Travelling with young children”

Strategic, Luxury room and Awesome Breakfast

We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!

Reviewed September 30, 2015

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.

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The Cascades Hotel at Sun City
4.8
Nemalini from South Africa
Family with young children
Luxury Family
Stayed 1 night in January 2019

Hotel needs renovation!”

The hotel maybe conveniently located but the high price per night for old rooms that have damp smelling corridors and sediment in the toilets is simply not worth it. We didn’t get any new water to drink in a family room so the two small bottles were not topped up the next day. You should rather stay at a different property at the sun city. It is disappointing for 5 star accommodation.

Reviewed January 21, 2019

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4.8
Goolam from South Africa
Family with young children
Luxury Twin
Stayed 4 nights in March 2018

I expected more”

I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.

Reviewed April 02, 2018

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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa

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