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The Carmen Hotel
Superior Room, The Carmen Hotel in Naga City
Swimming pool [outdoor], The Carmen Hotel in Naga City
Fitness center, The Carmen Hotel in Naga City
Bar/lounge, The Carmen Hotel in Naga City
Bar/lounge, The Carmen Hotel in Naga City
Restaurant, The Carmen Hotel in Naga City

Removed from saved list

8.5

Excellent

274 reviews

274 reviews

Housekeeping21
Breakfast9
Food & Dining4
See map
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Dr. Nilo Roa Memorial Hospital 70 m
Dr. Reina Gapit-Perez Dental Clinic 140 m
Semaña Polyclinic 140 m
Generica Drug Store 150 m
The Generics Pharmacy 150 m
Hapihap spa and massage - Naga City 160 m
San Francisco Church Belfry 160 m
E-Mall 170 m
Naga Metropolitan Cathedral 230 m
FPOP Naga Clinic 250 m

The Carmen Hotel

Peñafrancia Street, City Proper, Naga City, Philippines, 4400 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the City Proper part of Naga City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Naga Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Free airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Naga City every 26 minutes on Agoda.com
Value for money8.3
Location rating8.9
Nearest airportNaga Airport (WNP)
Distance to airport9.9 km

Rooms available at The Carmen Hotel

Superior Room
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Room
...
  • Room size: 26 m²/280 ft²
  • Street view
  • 1 king bed or 2 single beds
Enter dates to see prices
Suite Room
...
  • Room size: 44 m²/474 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Shower
  • 2 double beds
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2 TWIN BEDS 1 TWIN BED
...
    Enter dates to see prices
    Luxury Room Shared Bed
    ...
      Enter dates to see prices
      Superior Room (2 Double Bed / 1 Queen Bed)
      ...
        Enter dates to see prices
        Superior Queen Bed
        ...
          Enter dates to see prices
          Deluxe Room (No Window,Area:26)
          ...
            Enter dates to see prices
            Superior Room (No Window,Area:20)
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at The Carmen Hotel?

              Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to The Carmen Hotel?

              The Carmen Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at The Carmen Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Carmen Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Naga City with private transportation, the hotel can arrange both taxis or car rental.

              Is breakfast offered at The Carmen Hotel?

              Wake up to a great buffet breakfast at The Carmen Hotel.

              What are my dining options at The Carmen Hotel?

              The Carmen Hotel features an on-site restaurant for your dining convenience.

              What is the smoking policy at The Carmen Hotel?

              The Carmen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

              What restaurants are nearby The Carmen Hotel?

              The Carmen Hotel’s neighborhood is City Proper which includes popular restaurants such as Casa Moderna, Spring Star Siopao and Biggs Diner Naga City.

              What popular shopping places are close to The Carmen Hotel?

              The Carmen Hotel is located in City Proper area which features shopping places such as E-Mall.

              What are popular attractions near The Carmen Hotel?

              The Carmen Hotel’s location in the City Proper neighborhood makes it close to famous attractions including San Francisco Church Belfry, Naga Metropolitan Cathedral and Plaza George Barlin.

              What popular natural sightseeing spots are close to The Carmen Hotel?

              The Carmen Hotel’s nearby natural sights include Naga City Gymnasium and Plaza Rizal located in the same City Proper area.

              See map

              Explore the neighborhood

              What people love about The Carmen Hotel

              • 9.2

                Exceptional
                Cleanliness

                "Pool was clean and huge."

                Rachel

                |

                July 27, 2019

              • 9.6

                Exceptional
                Staff 

                "Outstanding staff and very clean"

                jesse

                |

                April 19, 2019

              • 9.2

                Exceptional
                Location

                "Great location very accessible, near ministop and edgardo's tapsilogan which is a plus for me!"

                CYRILL

                |

                August 14, 2019

              Property ranking|Compared to 66 Naga City properties
              See all rankings
              Room size
              32 sqm.
              Couples review score
              8.6/10
              Location score
              8.9/10
              Cleanliness score
              8.7/10
              Bigger than
              92
              %
              of Naga City properties
              Better than
              77
              %
              of Naga City properties
              Better than
              76
              %
              of Naga City properties
              Better than
              76
              %
              of Naga City properties
              Overall rating:

              8.5

              Excellent
              274 reviews
              Cleanliness
              8.7
              Facilities
              7.9
              Location
              8.9
              Read all reviews >
              More about The Carmen Hotel

              More about The Carmen Hotel

              The Carmen Hotel

              Never miss a single attraction in Naga City when staying at The Carmen Hotel. Getting around in Naga City is easy when staying at this hotel, strategically placed right in the heart of the city. No plan is a great plan. Get to whatever interests you in Naga City, conveniently with a stay at The Carmen Hotel, just 9.8 km from Naga Airport.
              At The Carmen Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Naga City even more convenient.
              Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at The Carmen Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
              Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
              All rooms at The Carmen Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities including the cable TV is provided in some rooms. In some select rooms, you can find a refrigerator, bottled water and a coffee or tea maker at your disposal.
              It's good to know that toiletries and towels are provided in some guest bathrooms.


              Dining and things to do

              Every day at The Carmen Hotel begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
              Apart from amenities and services, The Carmen Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, located right at the hotel. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.

              Show less

              Amenities and facilities

              Very good
              Facilities

              7.9

              Most talked about facilities

              Housekeeping

              15 mentions

              Swimming Pool

              12 mentions

              Breakfast

              10 mentions

              Food & Dining

              9 mentions

              Languages spoken
              • English
              Accessibility
              • Wheelchair accessible
              Internet access
              • Free Wi-Fi in all rooms!
              • Wi-Fi in public areas
              Things to do, ways to relax
              • Fitness center
              • Massage
              • Swimming pool [outdoor]
              • Ticket services
              • Tours
              Cleanliness and safety
              • Body thermometer
              • Cashless payment service
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Face coverings on staff
              • First aid kit
              • Guest rooms seal after sanitization
              • Hand sanitizer
              • Individually-wrapped food options
              • Physical distancing of at least 1 meter
              • Protective screens in common areas
              • Rooms sanitized between stays
              • Safe dining setup
              • Shared stationery removed
              • Staff trained in safety protocol
              • Temperature check for guests and staff
              Dining, drinking, and snacking
              • Bar
              • Restaurants
              • Room service [24-hour]
              Services and conveniences
              • Concierge
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Food delivery
              • Ironing service
              • Laundry service
              • Luggage storage
              • Meeting/banquet facilities
              • Postal service
              • Safety deposit boxes
              • Smoke-free property
              • Smoking area
              For the kids
              • Swimming pool [kids]
              Access
              • Check-in [24-hour]
              • Fire extinguisher
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]
              Getting around
              • Airport transfer
              • Car park [free of charge]
              • Car park [on-site]
              • Rental car
              • Shuttle service
              • Taxi service
              Available in all rooms
              • Air conditioning
              • Blackout curtains
              • Closet
              • Clothes rack
              • Coffee/tea maker
              • Desk
              • Free bottled water
              • Hair dryer
              • Individual air conditioning
              • In-room safe box
              • Ironing facilities
              • Laptop safe box
              • Linens
              • Mini bar
              • Mirror
              • Non-smoking
              • Refrigerator
              • Satellite/cable channels
              • Seating area
              • Shower
              • Slippers
              • Telephone
              • Toiletries
              • Towels
              • Wake-up service
              • Wi-Fi [free]

              Location

              Peñafrancia Street, City Proper, Naga City, Philippines, 4400
              Excellent
              Location

              8.9

              Airports
              • Naga Airport (WNP)
                9.9 km
              • Legazpi Airport (LGP)
                78.9 km
              Hospital or clinic
              • Dr. Nilo Roa Memorial Hospital
                70 m
              Convenience store
              • 7 Eleven
                370 m
              Cash withdrawal
              • ATM
                370 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-4 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib may be requested directly from the property.
              Children 5-11 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 12 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-out until12:00
              Getting around
              • Airport transfer fee0 PHP
              • Travel time to airport (minutes)30
              The property
              • Number of floors5
              • Number of restaurants1
              • Number of rooms 45
              • Most recent renovation2016

              Reviews of The Carmen Hotel from real guests

              Provided by verified guests of Agoda
              8.5
              /
              10
              Cleanliness8.7
              Facilities7.9
              Location8.9
              Service8.7
              Value for money8.3
              High score for Naga City
              Rating
              9+ Exceptional (38)
              8-9 Excellent (25)
              7-8 Very Good (21)
              6-7 Good (10)
              <6 Below Expectation (11)
              Time of the year
              Mar - May (20)
              Jun - Aug (25)
              Sep - Nov (37)
              Dec - Feb (23)
              All guests (274)
              All room types
              All languages

              Show reviews that mention 

              Showing 105 verified guest comments
              12345
              10.0
              Exceptional
              KENICHI from Japan
              Couple
              Deluxe Room
              Stayed 1 night in May 2019

              I think Best hotel in Naga.”

              I hope there are pictures of meals in the menue.

              Reviewed May 09, 2019

              See room deals

              Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

              Responded June 16, 2019
              The Carmen Hotel
              10.0
              Exceptional
              DONNEL from Philippines
              Business traveler
              Deluxe Room
              Stayed 1 night in April 2019

              MODERN HOTEL EXPERIENCE IN NAGA”

              Since its opening, Carmen has been my go-to hotel! Excellent hotel experience & very accessible to other parts of Naga.

              Reviewed August 27, 2019

              See room deals

              9.2
              Exceptional
              Rachel from Philippines
              Business traveler
              Superior Room
              Stayed 5 nights in July 2019

              Exceptional”

              People here are nice and approchable. Room was big, cozy and new. Bed was comfy. Pool was clean and huge. Very convenient, as it's walking distance from Centro where the church and most convenient stores/fast food restaurants are located. There are also nearby laundry shops, bakery and kinalas eateries. The hotel is a jeep away from Magsaysay Ave and a trike away from SM. Really great value for money. You just have to deposit 2k which is refundable upon checkout. I highly recommend this hotel for anyone who wants easy access to key places and restos in Naga.

              Reviewed July 28, 2019

              See room deals

              Dear Ms. Rachel, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!

              Responded March 09, 2020
              The Carmen Hotel
              10.0
              Exceptional
              Mary from Philippines
              Family with young children
              Deluxe Room
              Stayed 2 nights in September 2019

              Exceptional”

              Friendly, courteous and accommodating staffs; there is a variety of choices for breakfast; spacious room; within the city proper

              Reviewed October 01, 2019

              See room deals

              9.6
              Exceptional
              Juan from Philippines
              Couple
              Superior Room
              Stayed 1 night in October 2019

              Exceptional”

              Had a great time with this hotel. There was a renovation during our stay and we weren't able to access all their facilities. And also it would be nice if there are bathtubs in their rooms.

              Reviewed October 31, 2019

              See room deals

              9.2
              Exceptional
              CYRILL from Philippines
              Couple
              Deluxe Room
              Stayed 1 night in August 2019

              Big room with complete amenities”

              great location very accessible, near ministop and edgardo's tapsilogan which is a plus for me! staff are very efficient and accommodating. the pool was short of perfect for a dip, needs a little cleaning on the tiles. room has great space,comfortable linens and complete amenities, but towels can be improved. Will definitely stay again!

              Reviewed August 14, 2019

              See room deals

              9.6
              Exceptional
              jesse from Philippines
              Couple
              Superior Room
              Stayed 1 night in April 2019

              great hotel”

              Great place to stay. Outstanding staff and very clean

              Reviewed April 19, 2019

              See room deals

              Dear Mr. Jessse, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon!

              Responded March 09, 2020
              The Carmen Hotel
              8.8
              Excellent
              Catherine from Philippines
              Family with young children
              Deluxe Room
              Stayed 1 night in August 2019

              Big and clean rooms, great service.”

              The hotel is good and we had a great stay. The breakfast is delicious and plenty of variety. The only con is while the hotel is relatively one of the newest ones in Naga City, it seems like the staff could do better with maintaining the facilities since the sofa in our room look stained and there were some water leaks on the floor and glass window.

              Reviewed August 22, 2019

              See room deals

              Hi, Ms. Catherine! Thank you for your review and choosing our hotel. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. If you’re traveling to our area again soon, please don’t hesitate to call us.

              Responded August 23, 2019
              The Carmen Hotel
              9.2
              Exceptional
              Annette from United States
              Couple
              Superior Room
              Stayed 6 nights in September 2018

              Exceptional”

              Staff and rooms are very nice. great location

              Reviewed March 29, 2019

              See room deals

              Dear Ms. Annette, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

              Responded March 09, 2020
              The Carmen Hotel
              8.8
              Excellent
              Richard from United States
              Couple
              Deluxe Room
              Stayed 3 nights in October 2019

              Excellent”

              Convenient to food and shopping, excellent staff, reasonably quiet, but would be nice to have a wider variety of food for breakfast.

              Reviewed November 07, 2019

              See room deals

              Dear Mr. Richard, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are making our best to serve delicious food and will surely improve more in this aspect. If you’re traveling to our area again soon, don’t hesitate to call us. Best regards!

              Responded March 09, 2020
              The Carmen Hotel
              8.0
              Excellent
              Frances from Philippines
              Couple
              Deluxe Room
              Stayed 1 night in April 2018

              New and Good Smell”

              Room is clean and spacious, bed is comfy, smell is relaxing, and food is great!

              Reviewed January 04, 2019

              See room deals

              Dear Ms. Frances, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

              Responded March 09, 2020
              The Carmen Hotel
              8.4
              Excellent
              Maria from Australia
              Family with teens
              Superior Room
              Stayed 1 night in September 2019

              Home”

              We regularly stay here when on a trip to Naga. It feels like home.

              Reviewed September 23, 2019

              See room deals

              7.6
              Very good
              Nerissa from Philippines
              Family with young children
              Superior Room
              Stayed 4 nights in September 2019

              Very good”

              Too pricey for the accommodation this time since it was fiesta . Room we got had issues in the bathroom but my husband was able to fix it. We’re a regular customer of this hotel however our experience this time was not as pleasing like our previous visits. The reservation and seat assignment for the fluvial viewing was disorganised. Had to wait long for claiming the ticket and when we entered the viewing deck, it was too crowded. We could have watched somewhere else, too pricey for the pack snacks and crowded seats

              Reviewed September 24, 2019

              See room deals

              8.8
              Excellent
              Richelle from Philippines
              Business traveler
              Superior Room
              Stayed 2 nights in August 2019

              Excellent”

              slow front desk :(

              Reviewed October 10, 2019

              See room deals

              7.6
              Very good
              Leny from Singapore
              Family with young children
              Deluxe Room
              Stayed 1 night in November 2019

              Staycation with family”

              Facilities OK, small dining area for a large quantity of guests, room furnitures were tired, toilet needs a better plumber, need more communication among the staff. Slightly overrated.

              Reviewed January 26, 2020

              See room deals

              Dear Ms. Leny, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we’re currently taking steps to upgrade our facilities. Looking forward to serve you better in the future. Take care!

              Responded March 05, 2020
              The Carmen Hotel
              7.6
              Very good
              Cheryl from United States
              Family with young children
              Superior Room
              Stayed 1 night in December 2019

              Very good”

              Last minute stay with family. Good place and friendly staff. Kids loved the pool. The breakfast buffet was not bad.

              Reviewed December 30, 2019

              See room deals

              Dear Ms. Cheryl, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

              Responded March 09, 2020
              The Carmen Hotel
              6.8
              Good
              Catherine from Philippines
              Family with young children
              Superior Room
              Stayed 1 night in August 2019

              Newer among Naga City hotels”

              Lovely but needs more effort in maintaining their rooms. This is one of the newest hotels in Naga City but one could see that it could do better job in maintaining its rooms to remain in top share and look "new". The couch in our room had stains and looked aged, and there's water leak by the all glass wall of the room facing the amenities. But staff are nice and helpful, and food is good.

              Reviewed October 11, 2019

              See room deals

              6.8
              Good
              Leo from Philippines
              Couple
              Superior Room
              Stayed 2 nights in January 2020

              Good”

              There are 2 issues: 1. Not much choices in the menu of foods. 2. Nobody is at hand to help in carrying luggage.

              Reviewed January 20, 2020

              See room deals

              Dear Mr. Leo, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to serve you better in the future. Best Regards!

              Responded March 09, 2020
              The Carmen Hotel
              5.6
              Ma from Philippines
              Family with young children
              Superior Room
              Stayed 1 night in October 2019

              clogged toilet”

              we booked 2 rooms. for the other room the aircon was not working, we called the staff several times to fix it & the toilet was clogged my parents have to go to our room (the other room) to pee. isang room lng yung maayos so andun kming lahat, kasi maiinit dun sa kabila, pero dalawa yung binayaran ko. tsk. buti mababait nman yung staff pambawi ng inconvenience.

              Reviewed October 05, 2019

              See room deals

              3.6
              Elpidio from Philippines
              Business traveler
              Deluxe Room
              Stayed 3 nights in August 2019

              Disappointing”

              Carmen Hotel was fine when it was new. My recent stay disappointed me: there were molds in the bath room and shower head (that I had to clean myself so I can use it); very low water pressure; wifi was useless; no HD cable; housekeeping staff were too noisy during their daily chores (that I woke up from my midday sleep too many times); breakfast was blah (careful for those mindful about salty food). Although, location is good, receptionists were polite, room was big; perhaps I was unlucky with my recent experience. I realized now why other truly fine hotels were fully booked during my stay, but Carmen was not busy.

              Reviewed September 02, 2019

              See room deals

              12345
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