The Capital Menlyn Maine
194 Bancor Avenue, Garsfontein, Pretoria, South Africa, 0010 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Garsfontein part of Pretoria, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Voortrekker Monument. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.
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Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As per government guidelines to minimise the transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers and reasonable evidence must be provided upon arrival. If reasonable evidence is not provided, your booking will be cancelled upon arrival.
In response to Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result."
Facilities
Transport to airport
Car park
Shuttle service
Complimentary WIFi in all rooms
Swimming pool [indoor]
Exercise area
Front desk [24-hour]
Luggage storage
Your dates are popular among travelersUsers are booking a place in Pretoria every 18 minutes on Agoda.com
Best convenience and location in Menlyn Maine”
The Capital Hotel is a new hotel in the Menlyn Maine area. It is conveniently located in the fastest growing business and entertainment area of the Pretoria and bigger Tshwane metropolitan area. The hotel provides everything needed for business, traveler and short term stays. The staff are extremely friendly, accommodating and helpful. Rooms are fair sized and provides in all needs. All normal hotel amenities as well as a few extras are available. Restaurants of top brands are located on site or in the same complex. It is also located a few steps from the new Time Square Sun International Casino complex. This is the perfect location and surroundings for business and pleasure purposes. HDforHotels@gmail.com
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Dear Hendrik, Thank you for the time you took to share such wonderful review. We are so glad to hear that we are on par as far as location and standard is concerned, and that you agree with us that The Capital Hotels and Apartments is good for both business and leisure travellers. We hope your next visit is around the corner. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Capital Stay”
I frequent the Capital Menlyn. The stay is a home away from home and i love the property. The restaurant staff are polite but dont know how the system works. On 3 occasions now they ran after me to sign a bill to my room and then once signed and done they run back and say you cant bill it to your room you must pay now. This time i booked a room for 2 adults, 2 of us stayed and went to eat breakfast once..... one breakfast was included and 1 had to pay (makes no sense if i booked a room for 2 that only 1 can eat) in room dining is also limited and the restaurants around the hotel are hesitant to deliver when calling. I love the property and will be back as i say its home from home. Meals could be made more pleasant.
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Dear Dwayne Thank you for your loyalty with The Capital Group; we appreciate the review, and please pardon the late response. Your experience with breakfast is regrettable and absolutely illogical to have happened. We will ensure more attention to such details in the future, not only for your benefit but also for our other guests. Your time and visit is appreciated. Sincerely, Guest Relations Manager
Perfect location for Pretoria”
The hotel location is perfect for Menlyn. Rooms are big and modern. The staff are friendly and helpful. The only negative is the fact that you hear extractors from the neighbouring buildings all night if you sleep with open windows like us. I think being in a city that is just the way it will be.
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Dear Jana Thank you for leaving us your review. You must have thought no one will ever respond to your review; we do take time to reading every single feedback we receive from our guests in various platforms. I am happy to have finally landed to your honest comments. I take note of your concern about the noise from the extractors. I would suggest you make us a special note on your next bookings for a much quieter side of the building, and we will assist as far as possible. This may be from the fact that we are in a developing area where there is still a lots of construction happening around us, but will eventually be serene and the best environment to find yourself in. We look forward to your many more visits. Sincerely, Guest Relations Manager
Rather stick to booking directly with hotel”
Seems that there is some serious glitches between the hotel and Agoda booking systems!! So rather book directly with the hotel. I paid for a room for 2 nights, that I never received! The first night I didn't even sleep in the hotel but was very professionally accommodated by a top hotel across the street - all arranged by Capital Menlyn's Manager Claudette (thank you Claudette!). The second night, The Capital could accommodate me but in a lesser quality room only. So, disappointed in the whole process - paying upfront for something and not receiving what you paid for.
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Dear Mr Frederik, Thank you for sharing your experience with other travellers. We are sorry about the experience with your booking. It brings delight to read about the remarkable service you received from our team member, Claudette. Please rest assured that we have shared your feedback with her. We look forward to your next visit. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Great one night stay”
I can highly recommend the Capital, we were going to the EFC66 fighting at Time square and decided to book the night, from the check in to the security staff, everyone was friendly and provided great service, the room was clean, modern and had a great view from the 6th floor where our room was.
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Dear Glen, Many thanks for such heartwarming feedback. We are very proud to receive and will ensure to share with the entire staff in order to motivate and even do better. Hope to see you again soon. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Exceptional”
Comfortable and stylish apartments. A great location for a nights' entertainment at Time Square Menlyn and surrounds.
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Dear Rosa, Thank you for the feedback. We are happy that you enjoyed your stay and we look forward to having you again soon as our guest. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Not suitable for wheelchair bound patrons ”
I loved everything about this place, from the staff to the spacious bedrooms. Unfortunately I am on a wheelchair and the bathroom is the most important thing when you are wheelchair bound. I would expect such an establishment to be on par with this especially because they brag about their handicapped rooms on their site. Unfortunately whoever designed and fitted the bathrooms did know know what they were doing. Firstly there is no rubber mat in the shower so my legs kept slipping and my wife had to hold them still as I showered. Secondly, the seat in the shower is very short, I could hardly fit my bum on it and I could have easily fallen out if my wife was not holding my legs. The same seat slants down and has no holes to dispense water, making it too slippery and dangerous for someone with an injury like mine. The same seat is very low and not on the same level as my wheelchair, so although I could transfer from my chair to the seat, I struggled immensely to go back onto my wheelchair because the seat was way lower than my wheelchair and also because my legs kept slipping. I normally travel alone and there is no way I can go to this hotel on my own. Very disappointed
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Dear Floyd, Thank you for your candid feedback. Firstly, I do apologise for the delayed response. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our Facilities Management for their attention. Despite this, we hope to be able to welcome you back on a return visit in the Pretoria City. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Excellent for visiting the Times Square Casino”
Superb value for money, especially when making a last minute booking. Rooms are relatively cheap then, in comparison to booking in advance. Some facilities did not work ie. TV remote, telephone for reception, had to use cellphone (not a big issue, but it didnt work nonetheless) Staff not the best the I have encountered. Not taking proper orders for room service etc. But not a train smash Overall I would definitely return to stay at this hotel should I be attending a concert or event at the Casino
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Dear Clint, Thank you for taking time to write such detailed and honest review on your stay with us. All your comments and concerns are well noted and we will ensure your feedback is shared with the rest of the team in order that we may all rectify do the necessary remedial work where needed. We sincerely apologise for all missed service and shortfalls. Thank you for assuring us of your return and we assure you an improved experience in your future visits. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Great hotel ”
Everything you want in a hotel . Clean , nice big room .great location attached to the mall restaurants and shops walking distance. Will def be back.
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Dear Malcom, Many thanks for the great review. We are glad to know that you favour our location like many of our visitors. We hope your assured return will be soon. Sincerely, Nokukhanya Magudulela Guest Relations Manager
A stop over”
The room is good. Pillows and bed awesome and highly recommended. Fridge in the roomand air con worked very well. However maintenance issues on the reception area left me feeling like I did not know the hotel. No food and beverage facility available and no character to the hotel. Staff doing best they can under very trying circumstances. No management in sight and the letter describing the situation had operations manager as title with no name. Big let down. Surely when there are problems on sight there should be a manager on duty VISIBLE if only for staff moral net alone to deal with customers problems which will be more so. Really good staff. SLACK management and does not bode well for the future.
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Dear Marc, Thank you for the time you took to share your review. We are happy to be receiving your honest feedback which will help us better our guests' experience. Your concerns and your observations are very important and we do acknowledge them and assure you improvement. Service to our guests is a primary consideration at our hotel; however, in this instance we are terribly sorry that we failed to keep within our standards and what we have become renowned for. We hope that you will allow us another opportunity to rectify and turn your next experience around. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Well located and friendly staff”
Toilets in room and downstairs public facility of hotel don’t flush properly. We were double charged for accommodation and quality of toiletries ie the shampoo was not of good quality. Pool facilities great, restaurant Koi fantastic, decor great
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Dear Michelle, We appreciate the time you took to share your experience with us. We are committed to ensuring guest satisfaction at all times; however, in this instant we apologise for all shortfalls and any inconvenience caused to you, and would like to assure an improved experience on your next visit. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Beyond expectations ”
Luxury hotel with spacious clean rooms and bathrooms. Excellent staff and breakfast. Opposite Sun Square. Highly recommended.
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Dear Sharika Many thanks for leaving us such wonderful review; we are very glad you found our location convenient. We look forward to more of your visits. Yours in Guest Relations
Great location”
Modern hotel within walking distance from the arena. Great restaurants around that are open till the early hours of the morning. The hotelroom is clean and has everything you need for a short visit.
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Dear Keisha, Thank you for reviewing our hotel and sharing your great experience. It brings delight to know that your expectations were met. We look forward to your next visit. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Great location, a bit noisy but definitely worthwhile ”
Clean and comfortable room Walking distance to Time square for entertainment and show. Secure parking Room service not great, needs client service training!! In general- a good stay
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Dear Keisha We take time to read and respond to every feedback we receive from our guests; and I am glad to arrive to your wonderful feedback about the convenience that comes with staying with us. I do also note your comment on the room service need for training; we appreciate that attention and we will do our best to improve in that area. We look forward to having you back again. Sincerely, Guest Relations Manager
FANTASTIC CLEAN HOTEL”
Fantastic clean hotel. Close to shopping mall and Southern Sun Entertainment arena. Great location. There was no breakfast included, bit pricey.
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Dear Daniel, Many thanks for sharing your experience. We are famous and favoured by many because of our great location. We are glad that you enjoyed it too. Having the Time Square by Sun International Casino and the Arena just across the road, various restaurants and supermarkets, and other places of entertainment really puts us at the good spot. We love it when our guests are happy, and hope that we will see you again soon. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Great stay excellent location.”
Rooms are amazing, just wasn’t clear when I called to make sure to get a room with a balcony and confirmed I had to upgrade and pay an extra fee . They did however assist
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Dear Johan Thank you for sharing your review on this platform. I am glad our staff assisted you with your enquiry regarding the room with a balcony. The only rooms with balconies are our apartments. The alternative would be to request for a room on the first floor where we have a couple of standard rooms that you are able to take a step out for some fresh air without having to walk-out through the main door; however it is not an access to a balcony per say. We appreciate your time and the visit. Sincerely, Guest Relations Manager
Modern, clean rooms”
The rooms were clean with modern finishes. Close to good eating areas
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Dear Thiloshnee Thank you for the review and the support. We appreciate your great comment about us. We hope that you still visit us! Sincerely Nokukhanya Magudulela Guest Relations Manager
Very good”
the only problem was that there was no handtowels in the room . I phoned reception twice but on check out the next day the towels did not arrive yet .
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Dear Melanie Thank for sharing your review. This is embarrassing to us as management that a simple request like that could not be delivered. I am terribly sorry for such experience, I will ensure to address this with team. Sincerely Nokukhanya Magudulela
great hotel ”
location is absolutely lovely hotel is modern and comfy no faults from my side
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Dear Raihaan, Many thanks for your time to review our hotel and for choosing to stay at The Capital Menlyn Maine. We are very happy to know that you had a great experience at our hotel. We look forward to many more opportunities of having you back. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Exceptional”
Great location. The staff especially the floor manager for that day went out of her way to assist me.
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Dear VIWE We appreciate your attention and the special mention to the floor manager who was available to assist you. We look forward to your next visit. Sincerely, Guest Relations Manager