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The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya

Removed from saved list

8.2

Excellent

1,136 reviews

1,136 reviews

Housekeeping35
Breakfast20
Food & Dining8
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Surabaya's Zoo 2.5 km
Surabaya Town Square 2.7 km
Masjid Nasional Al Akbar Surabaya 2.7 km
Bungkul Park 3.1 km
Monkasel (Submarine Monument) 5.5 km
Tunjungan Plaza 6.2 km
Tugu Pahlawan 8.1 km
Suramadu National Bridge 8.2 km
Pakuwon Food Festival 9.2 km
Sampoerna Museum 9.7 km
Nearby landmarks
Citra Medical Center 200 m
Posyandu Melati 3 260 m
Maspion Square 330 m
Margorejo 560 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso 670 m
Puskesmas Pembantu Margorejo 700 m
Klinik Pratama Muslimat NU 1 780 m
Posyandu Balita Kuncup Harapan VIII 920 m
Rs Islam Jemursari 1.0 km
Taman Pelangi 1.0 km

The Alana Hotel Surabaya

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

530 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

14 travelers have booked today.

Value for money8.3
Distance to city center01.00 Km
Location rating7.9
Nearest airportJuanda International Airport (SUB)
Distance to airport9.1 km

Rooms available at The Alana Hotel Surabaya

Excellent
Room comfort & quality

8.6

Deluxe King.
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
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Suites Room
...
  • City view
  • Shower and bathtub
  • 1 king bed
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Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Superior Double Bed Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Club Room
...
  • City view
  • Shower
  • 1 king bed
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Suite Room Only with City View
...
  • Room size: 64 m²/689 ft²
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Deluxe Room Only with City View
...
  • Room size: 32 m²/344 ft²
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Deluxe King New Year Package
...
  • Room size: 32 m²/344 ft²
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Club Room City View New Year Package - Smoking
...
  • Room size: 34 m²/366 ft²
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Frequently asked questions

What time is check-in and check-out at The Alana Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Alana Hotel Surabaya?

The Alana Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 275000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Alana Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Alana Hotel Surabaya has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Alana Hotel Surabaya?

Wake up to a great buffet breakfast at The Alana Hotel Surabaya. Halal breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 125000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Alana Hotel Surabaya?

The Alana Hotel Surabaya features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at The Alana Hotel Surabaya?

The Alana Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to The Alana Hotel Surabaya?

Margorejo is the closest train, metro, or bus station, about 550 m away from The Alana Hotel Surabaya.

What restaurants are nearby The Alana Hotel Surabaya?

Restaurants including Excelso Express, Katsuya Teppan Yati Restaurant and Bread Story are popular in The Alana Hotel Surabaya’s neighborhood which is known as Rungkut.

What popular shopping places are close to The Alana Hotel Surabaya?

Located in the Rungkut area, The Alana Hotel Surabaya is close to great shopping choices like Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

What are popular attractions near The Alana Hotel Surabaya?

Guests at The Alana Hotel Surabaya can easily visit Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi located in the Rungkut area.

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See map

Explore the neighborhood

What people love about The Alana Hotel Surabaya

  • 10

    Exceptional
    Staff 

    "Hotel yg nyaman, bersih, wangi, staff ramah, makanan bervariasi"

    Dewi

    |

    August 10, 2022

  • 10

    Exceptional

    "Overall oke."

    Andry

    |

    May 26, 2022

  • 10

    Exceptional
    Spaciousness

    "The room is big enough to carry my roadbike and all the equipment."

    Inge

    |

    May 23, 2022

Property ranking|Compared to 854 Surabaya properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
8.6/10
Couples review score
8.5/10
Room size
20 sqm.
Better than
99
%
of Surabaya properties
Better than
88
%
of Surabaya properties
Better than
87
%
of Surabaya properties
Bigger than
84
%
of Surabaya properties
Overall rating:

8.2

Excellent
1,136 reviews
Cleanliness
8.6
Facilities
8.2
Location
7.9
Read all reviews >
More about The Alana Hotel Surabaya

More about The Alana Hotel Surabaya

The Alana Hotel Surabaya

With a wide range of services catered to both business and leisure travelers, The Alana Hotel Surabaya makes sure you get the best out of your stay.
The Alana Hotel Surabaya provides the best in services and amenities to help make guests feel comfortable. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Surabaya can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Alana Hotel Surabaya.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the The Alana Hotel Surabaya. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Alana Hotel Surabaya, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Alana Hotel Surabaya is ready to serve your most specific needs. A selection of food types including kosher and halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at The Alana Hotel Surabaya. Warm up at the end of the day with a visit to the hot tub and sauna. The many offerings at The Alana Hotel Surabaya ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Alana Hotel Surabaya gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's dart board, ping-pong table and yoga room. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Surabaya has to offer. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 6.1 km away.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 88% of other options in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

40 mentions

Housekeeping

33 mentions

Swimming Pool

21 mentions

Food & Dining

20 mentions

Languages spoken

  • English
  • Indonesian
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Fitness center
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Swimming pool [indoor]
  • Table tennis
  • Tours
  • Yoga room

Cleanliness and safety

  • Body thermometer
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Sanitized kitchen and tableware items

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Halal
Location
Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231
Very good
Location

7.9

Airports

  • Juanda International Airport (SUB)
    9.1 km
  • Abdul Rachman Saleh Airport (MLG)
    68.8 km 2.2 hour drive

Public transportation

  • Margorejo
    560 m
  • Jemursari
    1.2 km

Hospital or clinic

  • Citra Medical Center
    200 m

Shopping

  • Tunjungan Plaza
    6.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya's Zoo
    2.5 km
  • Surabaya Town Square
    2.7 km
  • Masjid Nasional Al Akbar Surabaya
    2.7 km
  • Bungkul Park
    3.1 km
  • Monkasel (Submarine Monument)
    5.5 km
  • Tunjungan Plaza
    6.2 km
  • Tugu Pahlawan
    8.1 km
  • Suramadu National Bridge
    8.2 km
  • Pakuwon Food Festival
    9.2 km
  • Sampoerna Museum
    9.7 km

Nearby landmarks

  • Citra Medical Center
    200 m
  • Posyandu Melati 3
    260 m
  • Maspion Square
    330 m
  • Margorejo
    560 m
  • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
    670 m
  • Puskesmas Pembantu Margorejo
    700 m
  • Klinik Pratama Muslimat NU 1
    780 m
  • Posyandu Balita Kuncup Harapan VIII
    920 m
  • Rs Islam Jemursari
    1.0 km
  • Taman Pelangi
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee275000 IDR
  • Distance from city center01.00 Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)125000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors18
  • Number of restaurants1
  • Number of rooms 162
  • Room voltage220
  • Year property opened2013
Property announcements

The room rate on December 31, 2021 is inclusive of gala dinner. Any additional guest is subject to an additional charge.

Reviews of The Alana Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.2
Location7.9
Room comfort and quality8.6
Service8.3
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (168)
8-9 Excellent (114)
7-8 Very Good (239)
6-7 Good (55)
<6 Below Expectation (59)
Time of the year
Mar - May (125)
Jun - Aug (160)
Sep - Nov (167)
Dec - Feb (183)
All guests (874)
All room types
All languages

Show reviews that mention 

Showing 635 verified guest comments
12345
10.0
Exceptional
GENEVIENE from Singapore
Couple
Stayed 1 night in August 2019

Excellent Suite ”

Everything is awesome. It is less than 30min drive to the airport, less than 10min drive to Royal Plaza mall. The only problem is the spoilt window blind in the shower. Fantastic bathtub with a view overlooking the city. However, it cannot be wind up.

Reviewed September 09, 2019

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10.0
Exceptional
Inge from Indonesia
Couple
Superior Twin Room
Stayed 2 nights in May 2022

Alana Hotel is very comfy”

The room is big enough to carry my roadbike and all the equipment. Nice and very comfort bed

Reviewed May 23, 2022

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10.0
Exceptional
Natalia from Indonesia
Group
Suites Room
Stayed 1 night in December 2021

Recomended”

Hotel budget minimalis pelayanan maksimal..so nice...good..

Reviewed December 12, 2021

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10.0
Exceptional
Syntia from Indonesia
Business traveler
Deluxe King.
Stayed 3 nights in July 2019

Excellence ”

everything just Good

Reviewed July 29, 2019

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10.0
Exceptional
Andry from Indonesia
Solo traveler
Superior Twin Room
Stayed 3 nights in May 2022

Nice”

Overall oke. I like it

Reviewed May 27, 2022

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9.6
Exceptional
TECK from Malaysia
Solo traveler
Stayed 2 nights in December 2019

very satisfied”

the hotel is giving me to feeling of a 5 star. worth every penny spent

Reviewed January 02, 2020

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8.4
Excellent
Zikry from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in January 2020

I Underestimate it ”

Since I book this Hotel for transit purposes , I'm not expecting too much for it's facilities, services, and other things , but it turns out this hotel give us more than an overnight bed. We saw it has a very strategical location, it has a great breakfast, cake shop, and a decent facilities. BUT, please do something with your parking lot ramp, not all driver comfortable with that ramp.

Reviewed January 09, 2020

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8.4
Excellent
Deililla from Indonesia
Family with young children
Superior Double Bed Room
Stayed 1 night in January 2022

OK”

I was in the hotel not more than 16 hours, so I did not check around the hotel. I forgot to ask for connecting rooms, and they did not have any. They tried to provide the closest possible but still a bit far. The room was good, it was pretty neat and big. The breakfast was ok. Value for money is good. Staff is very attending as well.

Reviewed January 07, 2022

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8.4
Excellent
Riza from Indonesia
Couple
Stayed 1 night in October 2019

Good hotel with a great bakery shop”

Good hotel as it is value for money. However, the staff is not friendly and the room needs a better cleaning work

Reviewed October 16, 2019

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8.4
Excellent
Herna from Indonesia
Couple
Stayed 1 night in February 2019

Value for money”

Room big and clean, have 2 toilet and free minibar.

Reviewed February 07, 2019

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8.0
Excellent
Santi from Indonesia
Business traveler
Deluxe King.
Stayed 2 nights in November 2018

Nice Hotel ”

Stay here for one night to attend the event which is in this hotel. Value for Money, clean, and not too far to airport.

Reviewed May 04, 2019

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7.6
Very good
Sany from Indonesia
Couple
Deluxe King.
Stayed 1 night in November 2019

Value for Money”

We stay for one night and check in late, the food for the kitchen was good with decent price. we love it. Morning breakfast not so bad but really need to have bigger place coz it's very crowded. One problem with this hotel is parking lot. it's so small and very crowded that is hard to even find a parking spot, they manage with valet service but can take a bit time since it's very crowded in sunday morning. overall not a bad one (room is nice, food is quiet good) , but we will consider other hotel with better parking lots next time.

Reviewed December 02, 2019

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7.6
Very good
Kirana from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in December 2019

Very good”

good place good location, although it can be improved by much cleaner areas in the hotel.

Reviewed December 23, 2019

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7.6
Very good
wisnu from Indonesia
Business traveler
Deluxe Twin Room
Stayed 1 night in October 2019

Near From Airport”

Near from Airport, spacious room but looked so Old

Reviewed November 07, 2019

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7.2
Very good
Rizqi from Indonesia
Couple
Superior Double Bed Room
Stayed 1 night in December 2021

Great choice”

I ask for another complimentary such as coffee and creamer. They give me a bunch. That is beyond expectation where usually we only get as we requested (e.g. 2/3 sachets)

Reviewed March 01, 2022

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6.8
Good
irza from Indonesia
Family with young children
Stayed 3 nights in June 2019

Cleanliness need to be improved”

I stayed in corner suite, the room was big and nice, the facility was complete. the children can run in the room, the view was great. but the room will look better if the carpet did not in red color (please change the color) but the toilet had a lot of problems, the sewer keep stuck even the hotel already fix it, the sink also stuck at the beginning (we check there was lot of hair in the sewer), fortunately there was 2 toilet in the room, so we can use the other one.

Reviewed June 27, 2019

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6.8
Good
Cipto from Belgium
Group
Stayed 1 night in December 2019

Questionable hotel. ”

The air condition in my room was not working properly, and the hotel staff can't solve the problem nor offering another room. A couple from my group went to have a massage in this hotel, and my friend was offered to have 'happy ending' service while it is clearly that he came with his wife. So, I am wondering what kind of hotel it is.

Reviewed December 10, 2019

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6.8
Good
Sherliana from New Zealand
Family with young children
Superior Double Bed Room
Stayed 2 nights in February 2019

Good location for me”

Close to royal plaza, quite new building but it’s looks lack in maintenance. The condition didn’t reflect it’s a new building. Love the food. So much variation. Towel and linen really need to upgrade. The towel really looks sad. Staff very friendly makes you feel homey

Reviewed March 02, 2019

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6.8
Good
Gi from South Korea
Business traveler
Deluxe Twin Room
Stayed 1 night in February 2019

Nice Cleaning condition”

Good Breakfast & Room Condition Good.... But My room was a room connected to the next room. I could hear the sound of the next room and it was noisy.

Reviewed March 05, 2019

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6.0
Sari from Indonesia
Business traveler
Deluxe King.
Stayed 1 night in July 2022

Above average”

the hotel should change the galss window. It is a bit dirty and foggy and event the window was closed, we can still hear sound from outside. It is noisy because across the street is busy train track

Reviewed July 19, 2022

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