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Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan
Swiss-Garden Beach Resort Kuantan

Removed from saved list

7.8

Very good

14,224 reviews

14,224 reviews

Beach344
Housekeeping254
Swimming Pool192
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Teluk Cempedak Beach 10.7 km
East Coast Mall 11.1 km
Berjaya Megamall 11.4 km
Taman Esplanade 11.8 km
Masjid Sultan Ahmad Shah 12.7 km
Bukit Pelindung Recreational Forest 12.9 km
Sungai Pandan Waterfall 27.9 km
Bukit Gambang Waterpark Resort 41.4 km
Nearby landmarks
Natural Batik Village 1.4 km
Batu Hitam Beach 1.4 km
TMG Mart Batu Hitam 1.6 km
Pusat Rekreasi Balok 1.9 km
Taman Kanak-Kanak 2.1 km
Eng Hong Mart 2.3 km
KFC Balok Playground 2.5 km
PSJ 1/16 Park 2.6 km
Balok Night Market 2.8 km
LCY 4.6 km
2021

Swiss-Garden Beach Resort Kuantan

2656-2657, Mukim Sungai Karang, Balok Beach, Beserah, Kuantan, Malaysia, 26100 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Beserah part of Kuantan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Front desk [24-hour]

Excellent breakfast

Excellent view

Excellent food & dining

Private beach

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Important announcement -- "A security deposit of MYR 200 per room per night is required upon check-in for charges or damages during the stay and will be refunded upon departure. <BR><BR> Additional mattress (breakfast excluded) is available at an additional charge of MYR 120 nett per room per night <BR><BR> All Reservations are subject to Government Rules and Regulations. <BR><BR> In line with the latest directive from the Government, please note that our hotels are now open for staycations or for any other travel purposes, and; our Food & Beverage outlets are allowed to have dine-in guests. To comply with this regulation, all guests checking-in are required to provide proof of full vaccination via the MySejahtera Digital Certification. <BR><BR> In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information. <BR><BR> Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel. <BR><BR> Removing and shifting of furniture including separating of mattress from the Divan is strictly not permitted as this will cause damage to the items. A penalty fee will be imposed for the cleaning and re-arranging of furniture and mattress to its original position. <BR><BR> Any damage to the mattress and/or Divan, a fee of replacement will be charged. <BR><BR> If the room is found to be excessively messy, a penalty fee will be imposed for cleaning of the room. <BR><BR> All rooms in the hotel are designed as NON-SMOKING Rooms. cleaning fee will be imposed for non-compliance."
Announcements by hotel (1)
A security deposit of MYR 200 per room per night is required upon check-in for charges or damages during the stay and will be refunded upon departure. <BR><BR> Additional mattress (breakfast excluded) is available at an additional charge of MYR 120 nett per room per night <BR><BR> All Reservations are subject to Government Rules and Regulations. <BR><BR> In line with the latest directive from the Government, please note that our hotels are now open for staycations or for any other travel purposes, and; our Food & Beverage outlets are allowed to have dine-in guests. To comply with this regulation, all guests checking-in are required to provide proof of full vaccination via the MySejahtera Digital Certification. <BR><BR> In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information. <BR><BR> Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel. <BR><BR> Removing and shifting of furniture including separating of mattress from the Divan is strictly not permitted as this will cause damage to the items. A penalty fee will be imposed for the cleaning and re-arranging of furniture and mattress to its original position. <BR><BR> Any damage to the mattress and/or Divan, a fee of replacement will be charged. <BR><BR> If the room is found to be excessively messy, a penalty fee will be imposed for cleaning of the room. <BR><BR> All rooms in the hotel are designed as NON-SMOKING Rooms. cleaning fee will be imposed for non-compliance.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Kids club

Fitness center

Luggage storage

Swimming pool [outdoor]

This property is in high demand!

47 travelers have booked today.

Value for money7.6
Distance to city center15 km
Location rating8.1
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport22.1 km

Rooms available at Swiss-Garden Beach Resort Kuantan

Executive Suite
...
  • Room size: 72 m²/775 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Studio Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Premier Deluxe King Room
...
  • Room size: 43 m²/463 ft²
  • Partial sea view
  • 1 king bed
Enter dates to see prices
Premier Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Partial sea view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 62 m²/667 ft²
  • Garden view
  • 1 double bed and 2 single b...
Enter dates to see prices
Family Suite with Balcony
...
  • Room size: 72 m²/775 ft²
  • Balcony/terrace
  • 2 single beds and 1 queen b...
Enter dates to see prices
Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Swiss-Garden Beach Resort Kuantan?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swiss-Garden Beach Resort Kuantan?

For those who wish to drive their own cars, Swiss-Garden Beach Resort Kuantan has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Kuantan with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Swiss-Garden Beach Resort Kuantan?

Wake up to a great buffet breakfast at Swiss-Garden Beach Resort Kuantan. Halal breakfast is available for guests. There's an additional charge of 48 MYR for adults and 28 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan features 3 on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Swiss-Garden Beach Resort Kuantan?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Swiss-Garden Beach Resort Kuantan.

Can business events be hosted at Swiss-Garden Beach Resort Kuantan?

On-site venues and convenient event services make Swiss-Garden Beach Resort Kuantan an ideal choice for hosting events such as conferences and meetings. The 5 venues can accommodate up to 180 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan is located in Beserah, famous for good restaurants such as Puteh Beach Bar, Beserah Seafood Restoran and Blossom restaurant.

What are popular attractions near Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan is located in Beserah area, which is famous for attractions such as Taman Kanak-Kanak and PSJ 1/16 Park.

What popular beaches are close to Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan is located in the Beserah area, which includes Batu Hitam Beach.

What popular natural sightseeing spots are close to Swiss-Garden Beach Resort Kuantan?

Swiss-Garden Beach Resort Kuantan is located within Beserah, which makes it conveniently close to natural sights including Bukit Pelindung.

Show more questions
See map

Explore the neighborhood

What people love about Swiss-Garden Beach Resort Kuantan

  • 10

    Exceptional

    "Everything so perfect!my son love this hotel so much."

    Nor

    |

    November 21, 2022

  • 7.6

    Very good
    Location

    "Plus point - sea view and close proximity to the beach."

    Faizal

    |

    November 21, 2022

  • 9.2

    Exceptional

    "Kids pool nice."

    NUR

    |

    November 18, 2022

Property ranking|Compared to 724 Kuantan properties
See all rankings
Room comfort score
7.3/10
Room size
48 sqm.
Cheapest price score
Couples review score
7.6/10
Better than
97
%
of Kuantan properties
Bigger than
96
%
of Kuantan properties
Better than
82
%
of Kuantan properties
Better than
81
%
of Kuantan properties
Overall rating:

7.8

Very good
14,224 reviews
Cleanliness
7.7
Facilities
7.9
Location
8.1
Read all reviews >
What travelers say they love:
The pool and view so nice.
Mohd from Malaysia
Family with young children
More about Swiss-Garden Beach Resort Kuantan

More about Swiss-Garden Beach Resort Kuantan

Swiss-Garden Beach Resort Kuantan

Feel the salty air and ocean breeze with a paradise visit, when you stay at Swiss-Garden Beach Resort Kuantan. Enjoy the ocean, or just watch it with a refreshing drink. Just 11.1 km from Teluk Cempedak Beach, you can enjoy some beach time with a stay at Swiss-Garden Beach Resort Kuantan.
Swiss-Garden Beach Resort Kuantan offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring Kuantan is made even more convenient with the car hire services available at the resort. If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site.
The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Swiss-Garden Beach Resort Kuantan guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Swiss-Garden Beach Resort Kuantan include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the resort provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Swiss-Garden Beach Resort Kuantan. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Regardless of any dietary restrictions you may have, you'll eat well at Swiss-Garden Beach Resort Kuantan which has a selection of halal options.
A night in at the resort's bar and nightclub can be as fun as a night out with your travel companions.
Swiss-Garden Beach Resort Kuantan offers unique recreational opportunities for all guests. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

One doesn't need to look far as the resort enjoys close proximity to sightseeing options and local attractions. The best way to remember your time in Kuantan is with a nice gift at East Coast Mall located about 10.9 km away. Get a photograph of yourself in front of Masjid Sultan Ahmad Shah located 12.6 km away, a must-see for anyone visiting Kuantan.


Reasons to stay here

Guests who stayed here rated the facilities above 82% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Kuantan.

Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Swimming Pool

546 mentions

Beach

522 mentions

Breakfast

487 mentions

Housekeeping

179 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
Restaurants on site

The Garden Terrace

  • Cuisine: Asian, International, Local
  • Menu: Buffet, A-la-carte
Location
2656-2657, Mukim Sungai Karang, Balok Beach, Beserah, Kuantan, Malaysia, 26100
Excellent
Location

8.1

Airports

  • Sultan Haji Ahmad Shah Airport (KUA)
    22.1 km 25 min drive
  • Kerteh Airport (KTE)
    70.5 km

Public transportation

  • Terminal Sentral Kuantan Bus Station
    12.9 km

Hospital or clinic

  • Wy Ko Specialist Maternity & Gynaecology Centre
    9.1 km

Convenience store

  • On-site
What's nearby

Popular landmarks

  • Teluk Cempedak Beach
    10.7 km
  • East Coast Mall
    11.1 km
  • Berjaya Megamall
    11.4 km
  • Taman Esplanade
    11.8 km
  • Masjid Sultan Ahmad Shah
    12.7 km
  • Bukit Pelindung Recreational Forest
    12.9 km
  • Sungai Pandan Waterfall
    27.9 km
  • Bukit Gambang Waterpark Resort
    41.4 km

Nearby landmarks

  • Natural Batik Village
    1.4 km
  • Batu Hitam Beach
    1.4 km
  • TMG Mart Batu Hitam
    1.6 km
  • Pusat Rekreasi Balok
    1.9 km
  • Taman Kanak-Kanak
    2.1 km
  • Eng Hong Mart
    2.3 km
  • KFC Balok Playground
    2.5 km
  • PSJ 1/16 Park
    2.6 km
  • Balok Night Market
    2.8 km
  • LCY
    4.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A security deposit of MYR 200 per room per night is required upon check-in for charges or damages during the stay and will be refunded upon departure.

    Additional mattress (breakfast excluded) is available at an additional charge of MYR 120 nett per room per night

    All Reservations are subject to Government Rules and Regulations.

    In line with the latest directive from the Government, please note that our hotels are now open for staycations or for any other travel purposes, and; our Food & Beverage outlets are allowed to have dine-in guests. To comply with this regulation, all guests checking-in are required to provide proof of full vaccination via the MySejahtera Digital Certification.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

    Removing and shifting of furniture including separating of mattress from the Divan is strictly not permitted as this will cause damage to the items. A penalty fee will be imposed for the cleaning and re-arranging of furniture and mattress to its original position.

    Any damage to the mattress and/or Divan, a fee of replacement will be charged.

    If the room is found to be excessively messy, a penalty fee will be imposed for cleaning of the room.

    All rooms in the hotel are designed as NON-SMOKING Rooms. cleaning fee will be imposed for non-compliance.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Distance from city center15 km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)48 MYR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors4
  • Number of restaurants3
  • Number of rooms 304
  • Room voltage220
  • Year property opened1998
Property announcements

SUSTAINABILITY FEE
Please be informed that the State of Pahang has imposed a Sustainability Fee of RM 3.00 per room per day to all hotel guests with effect from 1 March 2022; in accordance to the Pahang Hotel Regulation 2021.
This Sustainability Fee is to be collected by the Hotel on behalf of the Government and it is not included in the total room cost.

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Swiss-Garden Beach Resort Kuantan from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.7
Facilities7.9
Location8.1
Room comfort and quality7.3
Service7.9
Value for money7.6
High score for Kuantan
Rating
9+ Exceptional (1,141)
8-9 Excellent (792)
7-8 Very Good (1,748)
6-7 Good (858)
<6 Below Expectation (1,182)
Time of the year
Mar - May (1,171)
Jun - Aug (1,627)
Sep - Nov (1,527)
Dec - Feb (1,396)
All guests (10,728)
All room types
All languages

Show reviews that mention 

Showing 5,721 verified guest comments
12345
10.0
Exceptional
choon from Malaysia
Couple
Deluxe King Room
Stayed 1 night in January 2020

Thanks for the memory Swiss Garden”

First of all, we’d like to thank Swiss Garden on the upgrade of our room. The premium deluxe king was perfect. The room was luxurious and clean, but what we liked the most was the smell that emanated from the wooden wall that welcomed us as we opened the door. There’s something very je ne sais quoi about that scent - maybe it is called memory. Breakfast was excellent especially the nasi lemak and the curry sauce that went with the noodles tasted just as I’d like them to be. The only setback was i couldnt find nasi dagang which i had been hoping for on the whole journey there. The pool was marvelous and splendid for kids. And the beach just to die for. My partner and i had many great photos taken at the beach. Last but not least, the staffs were extremely helpful and warm. Swiss Garden is definitely worth considering for a short trip to Kuantan.

Reviewed January 26, 2020

See room deals

Dear Choon, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded February 10, 2020
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Muharyani from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in February 2020

5 star”

Love this place so much, suitable for family with small kids. My kids were having a blast at the pool and the play area. Remember to bring your socks or you need to purchase one at RM5. PlayStation is available at RM10/hour. Waterpark is the best. The beach were clean. You could use the beach toys for free. There were Rabbit petting activity during our stay cost at RM4 per entry. Staff were very helpful, Mr Kamarul attend to us with our bags from the entrance and load it inside our room. Highest respect to him. Reception staff were always with smile and greeting. We were always felt welcome. There is a lot of roadside food warung and stall whenever you feel hungry. There is also a food court just opposite the hotel. We will be back!

Reviewed February 18, 2020

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Dear Muharyani, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded February 20, 2020
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Farah from Malaysia
Family with teens
Deluxe Twin Room
Stayed 1 night in November 2021

Exceptional”

Booked 2 deluxe twin rooms as we were in a group of 4. Arrived around 3.30pm on Sat (not that many people), was asked to wait for their call once room is available. There is a waiting room provided and even can let the guest enjoy the pool while waiting. Luckily, before finish the check in process, the receptionist said 1 room is good to go. Then around 10 min later they called the other room is ready and can collect the room key. And they even called again to confirm that I have received the key. The day before (Fri), my cousin had to wait for 1.75 hr for her room. So it is advisable not to check in on Fri I guess. Suggested not to go here on long holidays, as it might be crowded. Mine is good, not that pack. Still can survive, breathable haha so go here when not in school/long holiday. At the beach, got ATV rides. Love it, rm50 for 30min. Not under Grand Lexis tho (just additional note hehe) Oh the not so great part is the buffet breakfast. Not many choices available. I expected to be served with few choices of "makanan berat" in the morning, but only got 1 which is mee ke bihun I forgot. And then got bubur la cereal la. (Bubur dia cair guys). Maybe can improve on the menu

Reviewed November 21, 2021

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Dear Farah , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

Responded November 22, 2021
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Elani from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in November 2021

My son was so happy with his stay!”

Happy son, happy parents! He requested a hotel near a beach with huge swimmimg pool and a room with bath tub. He got all his request. Room was clean, facilities at the hotel was great. The only downside is a lot of food that we wanted to order as not in the menu like the dimsum set promo & the biryani promo. So we had to order room service. The single bed in our room was too small, maybe they should consider changing it to super single beds. And the floor in the room is also freezing cold, so hotel should consider providing room slippers to guest. Other than that everything else are worth the money. Will definitely consider staying again here next time.

Reviewed November 19, 2021

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Dear Elani , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

Responded November 22, 2021
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
KHAIRUL from Malaysia
Family with young children
Family Room
Stayed 2 nights in November 2021

Great Service despite the Crowd”

The check-in..yaaaa...a lot has been said about that..how people complained that they had to wait for hours..checking in only at 7.00 in the evening. Hello guys, you are not the ONLY ones going ga-ga over vacations, so some patience on our part is much needed. The counter staff were all doing their best to serve the long queues...The staff remained calm despite some raised voices and exasperated looks from the visitors. The resort is clean and most of the staff are very friendly and helpful. The beach is also awesome.

Reviewed November 10, 2021

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Dear Khairul , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

Responded November 12, 2021
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Muhammad from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in September 2019

Very nice hotel for family with kids”

- Friendly and helpful staffs. - Clean & big room. Thanks to the management for the upgraded room. The room is located at the center of the building and directly facing the pool and the beach. Magnificent... - A nice Splash Kiddies Pool for the kids with a spiral water slide, double-lane racer slide and some sprinklers. - An activities room (YCoTW) with many choice of board games, congkak, carrom and mini indoor playground for kids. But, operation time is only 10 AM to 5 PM. It will be nice if it's open until 9 or 10 PM because kids will go to Splash Kiddies Pool after breakfast time, 9 AM until 12 PM and from 4 PM to 7 PM. From 12 PM to 3 PM, normally is the lunch time and maybe after lunch, have time for some indoor activities. - Normal breakfast spreads - Details in Agoda - Some rooms is label with Garden View or Sea View or partial seaview but for Deluxe Twin Room just labeled with Terrace/Balcony. What I can see is all the rooms having the balcony but the different is the view.

Reviewed September 30, 2019

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Dear Muhammad, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded October 09, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Amir from Malaysia
Family with young children
Premier Deluxe King Room
Stayed 1 night in November 2020

One of the best resort”

The facilities were great and very clean. The beach was very nice with an ice cream bar. We had a very good stay here and will definitely come again very soon. Pool was awesome, the kids' club games was lots of fun and the mini cinema was great. Would also like to mention the friendly staff. Everyone was so nice and we felt very much at home. Thank you Swiss Garden Kuantan. We really enjoyed our stay and more importantly, the kids loved it.

Reviewed November 23, 2020

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Dear Amir, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

Responded November 25, 2020
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in July 2019

Great hospitality again but with some improvement recommendation”

This is a second time i stay here, the staff and their hospitality still amaze me. They upgraded my room at no additional cost. The pool was superb, the breakfast was good except for the 1st day where they relocate me because too many guest at the breakfast cafe. The hall was air condition but i like to feel the breeze and at open air location during breakfast. Kinda spoil a mood a bit and there is no omelette station. The kids playing room was full of activities from ipad to legos, u can even rent a PS4 to play games. Except on the 3rd day no personnel was taking care of the activity room until it was 11.30pm. So it kind of ruin the moods of them kids. Things to improve: 1. Dont relocate guest to other hall if breakfast area is full, bad idea. We can wait for table. 2. Please honor the opening time of your kids activity room.

Reviewed July 31, 2019

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Dear Mohd, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- L Marcom Manager

Responded August 06, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Norlilah from Malaysia
Family with young children
Stayed 1 night in February 2019

Nice hotel with a beach front.”

Staying 2D1N - My kids love the pool and the clean beach. Pool safe for kids. You have to wear proper swimming attire. If you don't have one, you can rent it from pool counter. Nice restaurant and breakfast is goods. Goods facilities (gym, playroom for kids, swimming pool for adult and children...). Ours with spacious room with great view from balcony. Walking distance for Melayu Tom Yam stalls and halal western food. Definitely will come again.

Reviewed February 13, 2019

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Dear Norlilah, Thank you for taking time to let us know about your delightful experience staying with us. We are truly glad that you are happy with our facilities. In fact, we have just enhanced our Blossom Chinese Restaurant and Malibu Pub as well as the kid's pool with slides, tipping bucket and other lovely features. Not forgetting our newly refurbished Kiddie’s Club located on Lower Ground floor as well. We certainly look forward to welcoming you back real soon. Please know that, our resort management is constantly improving our facilities and services to ensure guest satisfaction. Thank you. Kindest regards, May- Leong Marcom Manager

Responded February 14, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Suraya from Singapore
Couple
Deluxe Twin Room
Stayed 2 nights in July 2019

Family-friendly, near beach, clean, friendly staffs”

Great hotel with great & working facilities. Very good for family with young children. Spacious room, variety buffet breakfast, awesome swimming pools, very near to the beach. Beach is very clean although sea water is murky. Has good sunrise view. Very nearby to warongs/eateries, shops, petrol station. Staffs from the hotel are all very warm & friendly. Great service!

Reviewed August 06, 2019

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Dear Suraya, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- L Marcom Manager

Responded August 06, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Nur from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in October 2019

Very enjoyable stay and will return”

We stayed for 2 nights from 11 Oct – 13 Oct 2019 in Room 8427 (a One Bedroom Studio). We love how pretty the view is upon checking in at the hotel lobby. Beautiful resort. Stunning sea view. Friendly and attentive staff who always smile at you. Walking distance to the white sandy beach. Guests could enjoy walking down easily to their open and private beach to enjoy some quiet time, something which we were glad we had and to have some time away from the city life. Air conditioning was good and responsive, so we had no problems here. The good thing about this hotel, especially if you stay near the sea, is that you get loads of sea breeze coming in, so it didn’t feel hot at all.

Reviewed October 14, 2019

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Dear Nur, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded October 14, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
KHAIRUL from Malaysia
Group
Family Room
Stayed 2 nights in November 2021

Excellent Service despite the Crowd”

The queues were long, the lobby was crowded but the staff were all calm and patient to handle the travellers. It should be understood that after all the hiatus, it may take some time for hoteliers to adapt. The resort is clean. The family rooms on the ground floor are truly beautiful (newly renovated I guess). The beach is great and you can do a lot of activities.

Reviewed November 10, 2021

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Dear Khairul , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

Responded November 12, 2021
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Lynn from Malaysia
Couple
Deluxe Twin Room
Stayed 2 nights in January 2022

Pleasant Stay ”

It was a pleasant stay. We got the garden view, must add on another rm150 to upgrade to sea view. Breakfast is ok for RM25 per person nothing to complain about it. The room is very clean and the hotel has its own private beach that has easy access and lighting at night. Totally would come back again. Its close to nearby beach attractions and has lots of local restaurants nearby.

Reviewed January 25, 2022

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Dear Lynn, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Sincerely, Azrin Ramli

Responded January 26, 2022
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
FARAH from Malaysia
Family with young children
Stayed 1 night in February 2022

Exceptional”

I can give 5 starts for all the review. Near the beach. Hotel with kids pool. A very responsible safeguard at the pool. Food is very nice. Staff very friendly. I have booked family room for this hotel but unfortunately the aircond had problem. The staff quickly change to a better room which is very huge, clean and modern. My kids love the room very much as it more likely playground bedroom.

Reviewed June 07, 2022

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Dear Farah, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

Responded July 02, 2022
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Muhammad from Malaysia
Business traveler
Deluxe Twin Room
Stayed 1 night in November 2020

A no fuss & pleasant stay”

Had a chance to stay one night during Covid-19 panedemic for a short site visit at a factory nearby. SOP Covid-19 was followed: usage of MySejahtera, social distancing, sanitiser. They allowed my request to get one bed instead of two single beds (as I was alone). Check in was quick and together with your hotel room card, you have all the information that you need: wifi password, swimming pool towel, breakfast time and nearby restaurants leaflet. My room had a beach view and was in maintained condition. Everything works well. The breakfast menu was good and had a considerable amount of choices. I am looking forwad to come back again with my family, as the swimming pool looks very family oriented.

Reviewed November 18, 2020

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Dear Muhammad, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

Responded November 27, 2020
Swiss-Garden Beach Resort Kuantan
9.6
Exceptional
sarah from Malaysia
Family with young children
Premier Deluxe Room
Stayed 2 nights in October 2019

Good for family with kids”

Great for families with kids. Big pool and kids pool. 3 waterslides, water bucket and splash zones. Theres a kids club. Many kids activities. We tried atv and archery. They have big bucket of beach toys for guest use. Very convenient. Convenient store sells all sorts of beach holiday stuff and toys with reasonable price. Breakfast nothing to shout about but decent. Room is very big, clean and looks new. We had 2 rooms, family room and deluxe room. Beach is clean but need more beach chair. Staff very friendly. Thank you miss Sofia, for before check in hospitality and afterwards called me for feedback of my stay. Check in was smooth and quick. Request for late check out was granted. Its value for money, dont expect a luxury hotel stay when giving feedback, be rational, with the price offered its worth every penny of the stay. Good for a short escape, kids totally enjoyed themselves.

Reviewed October 11, 2019

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Dear Sarah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to feedback to us your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. The respective departments have been alerted on your kind information with regards to matters you have highlighted. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. Our apologies for any inconvenience caused during your stay. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded October 11, 2019
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Dzafarin from Malaysia
Family with young children
Deluxe Twin Room
Stayed 1 night in September 2021

Great”

The facilities and the hotel in general exceeded my expectations. Check in was smooth even though with the new SOP, the staff is professional, the room is clean and more than spacious for 2 adults and 1 child (we were given a corner room). The pool and beach is well-maintained and clean. Will stay again here again when I am in town.

Reviewed September 09, 2021

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Dear Dzafarin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

Responded September 09, 2021
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
Nurzalina from Malaysia
Family with young children
Deluxe Twin Room
Stayed 2 nights in February 2020

Exceptional”

I’ve been here 2,3 times before with my kids. The staffs are very friendly and helpful.The room was clean.The pool was superb and my kids enjoyed it very much. The breakfast spread was nice too. Alot of variety to choose. Overall,it was a great experience to stay here.

Reviewed February 23, 2020

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Dear Nurzalina, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded February 24, 2020
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
farah from Malaysia
Couple
Deluxe Twin Room
Stayed 1 night in September 2020

Resort was so great and fresh”

For my first time check in this resort, it look so great and relax. Price is affordable, Accommodation very cleanliness and fresh. The service was very good, friendly and helpful, Staff in front Reception Ms Mazlinda and Shah was great service. I and family will come again in future.

Reviewed September 17, 2020

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Dear Farah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

Responded September 19, 2020
Swiss-Garden Beach Resort Kuantan
10.0
Exceptional
zarina from Malaysia
Family with young children
Deluxe King Room
Stayed 1 night in February 2020

Great pool. Clean hotel. Courteous staff”

We absolutely love the hotel. Its quite an old hotel but hv been refurbished for the better. My child doesnt want to go out from the pool but too bad no slides for the adults. Near the beach but din even go thr so cant comment on that. Great breakfast. I really hv to express my gratitude to the staff. They make this stay truly memorable. Their bellboys are always alert and helpful. They help me to store my daughter's birthday cake. The receptionists are always cheerful and friendly. Will definitely repeat our stay

Reviewed March 14, 2020

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Dear Zarina, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Kind regards, May- Leong Marcom Manager

Responded March 16, 2020
Swiss-Garden Beach Resort Kuantan
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