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Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda
Swiss-Belhotel Borneo Samarinda

Removed from saved list

7.6

Very good

747 reviews

747 reviews

Housekeeping12
Breakfast4
Shops3
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Nearby landmarks
Apotek Yos Sudarso 210 m
Giant - SCP 210 m
RS Ibu & Anak Aisyiyah 1 210 m
Apotek Kimia Farma 4 230 m
RS Ibu dan Anak Thaha Bakrie 280 m
Kimia Farma Hidayatullah 330 m
Dejavu Kitchen Bar and KTV 330 m
Apotek Aman 370 m
Apotek Kimia Farma 400 m
Apotik Mustang 410 m

Swiss-Belhotel Borneo Samarinda

Jl. Mulawarman 6, Samarinda City Center, Samarinda, Indonesia, 75112 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Samarinda City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Temindung Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

6 travelers have booked today.

Value for money7.4
Location rating8.2
Nearest airportTemindung Airport (SRI)
Distance to airport18.7 km

Rooms available at Swiss-Belhotel Borneo Samarinda

Suite
...
  • Room size: 21 m²/226 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive Double
...
  • Room size: 24 m²/258 ft²
  • River view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Queen
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Club Room
...
  • Room size: 24 m²/258 ft²
  • River view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Deluxe Queen
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 queen bed
Enter dates to see prices
Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 24 m²/258 ft²
  • River view
  • 1 queen bed
Enter dates to see prices
Superior Deluxe Double or Twin Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Double Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 24 m²/258 ft²
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Swiss-Belhotel Borneo Samarinda?

Check-in is from 01:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Swiss-Belhotel Borneo Samarinda also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Swiss-Belhotel Borneo Samarinda has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Samarinda with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Swiss-Belhotel Borneo Samarinda?

Start your mornings right, with the continental and buffet breakfast options offered at Swiss-Belhotel Borneo Samarinda. Adults can enjoy breakfast offered with an additional charge of 85714 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Swiss-Belhotel Borneo Samarinda?

Travel by air is easy with APT Pranoto International Airport only 18.7 km away from Swiss-Belhotel Borneo Samarinda.

What restaurants are nearby Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda’s neighborhood is Samarinda City Center which includes popular restaurants such as Ayam Goreng Banjar, Ayam Bakar Wong Solo and Rumah Makan Bemo.

What popular shopping places are close to Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda is located in Samarinda City Center area which features shopping places such as Citra Niaga Market, Plaza Mulia and UKM Center Samarinda.

What are popular attractions near Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda’s location in the Samarinda City Center neighborhood makes it close to famous attractions including Mahakam River, Mesjid Raya Darussalam and Samarendah Park.

What popular natural sightseeing spots are close to Swiss-Belhotel Borneo Samarinda?

Swiss-Belhotel Borneo Samarinda’s nearby natural sights include City Forest, Semak Belukar and Mahkota Pemancingan located in the same Samarinda City Center area.

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Explore the neighborhood

What people love about Swiss-Belhotel Borneo Samarinda

  • 8

    Very good

    "Reasonable stay for business traveler to rest"

    Hendro

    |

    October 18, 2022

  • 8

    Very good
    Bathroom

    "Room and toilet were clean"

    Zoltan

    |

    September 29, 2022

  • 8.8

    Excellent

    "Great place to stay with family"

    Muhammad

    |

    August 30, 2022

Overall rating:

7.6

Very good
747 reviews
Cleanliness
7.5
Facilities
7.6
Location
8.2
Read all reviews >
More about Swiss-Belhotel Borneo Samarinda

More about Swiss-Belhotel Borneo Samarinda

Swiss-Belhotel Borneo Samarinda

You'll love the exceptional convenience during your stay at Swiss-Belhotel Borneo Samarinda, located right in the heart of the city center, with an easy access to everything in Samarinda. Wherever you want to go, it's easy in Samarinda with a stay at Swiss-Belhotel Borneo Samarinda, just 18.6 km from Temindung Airport.
The superior services and facilities offered at Swiss-Belhotel Borneo Samarinda will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Samarinda can be assisted with car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Swiss-Belhotel Borneo Samarinda.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Swiss-Belhotel Borneo Samarinda. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Swiss-Belhotel Borneo Samarinda, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Swiss-Belhotel Borneo Samarinda promises you a fun-packed holiday with a variety of activities and facilities. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at Swiss-Belhotel Borneo Samarinda ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 95% of accommodations in the city.
This accommodation beats more than 93% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Breakfast

33 mentions

Housekeeping

33 mentions

Internet

11 mentions

Food & Dining

10 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Swiss Cafe

  • Cuisine: Indonesian
  • Menu: Buffet, A-la-carte
Location
Jl. Mulawarman 6, Samarinda City Center, Samarinda, Indonesia, 75112
Excellent
Location

8.2

Airports

  • Temindung Airport (SRI)
    18.7 km
  • APT Pranoto International Airport (AAP)
    18.8 km

Hospital or clinic

  • Apotek Yos Sudarso
    210 m

Convenience store

  • Indomaret
    230 m

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-16 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 17 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from13:00
  • Check-out until13:00

Extras

  • Breakfast charge (unless included in room price)85714 IDR

The property

  • Number of rooms 184

Reviews of Swiss-Belhotel Borneo Samarinda from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.5
Facilities7.6
Location8.2
Room comfort and quality7.3
Service7.7
Value for money7.4
High score for Samarinda
Rating
9+ Exceptional (68)
8-9 Excellent (68)
7-8 Very Good (181)
6-7 Good (86)
<6 Below Expectation (107)
Time of the year
Mar - May (130)
Jun - Aug (131)
Sep - Nov (148)
Dec - Feb (101)
All guests (747)
All room types
All languages

Show reviews that mention 

Showing 510 verified guest comments
12345
9.6
Exceptional
SHANTANU from India
Solo traveler
Superior Room
Stayed 2 nights in January 2019

Fantastico!!!”

My first visit to Samrinda/Tengarong was absolutely wonderful after staying in this hotel. Unfortunately they could not provide me smoking room. But the hotel was just beside the Plaza mall and easy accessible to centre of the city.

Reviewed January 15, 2019

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Dear Mr. Shantanu, Thank you for spending your quality time to rate and review us. We are delighted to understand that you were having wonderful stay with us when you come to Samarinda. We apologise for not able to provide you smoking room on your arrival, however should you come again in the future please do contact us for your room preference so we can ensure you to have room type you wish to stay in. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded January 30, 2019
Swiss-Belhotel Borneo Samarinda
9.2
Exceptional
Dewi from Indonesia
Family with young children
Superior Queen
Stayed 1 night in April 2019

Recommended Hotel for Patient People ^^”

I booked 3 rooms and stayed with my families for a day. Unfortunately we had to wait for more than 1 hour for 1 room to be ready. But it's ok Breakfast overall was good and had lot of variant but we had to wait (again) for some foods to be refill I recommended this hotel for patient people who is not in a hurry ^^

Reviewed August 05, 2019

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Dear Ibu Dewi, We would like to thank you for choosing us as your preferred second home away from home in Samarinda. Please accept our apologies for the inconvenience you had while waiting your room and our services during breakfast period. We would like to thank you for letting us know and convey this message to the team to improve and fasten our services. We shall ensure to show you some improvements on your future arrival. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded August 06, 2019
Swiss-Belhotel Borneo Samarinda
9.6
Exceptional
HASNIDA from Malaysia
Couple
Superior Twin
Stayed 2 nights in October 2019

Samarinda Trip”

Very good location . Easy to get transportation and access for shopping cause shopping complex just near by.

Reviewed November 28, 2019

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Dear Ibu Hasnida, First, we would like to thank you for choosing us as your preferred second home away from home when you come to Samarinda. We are delighted to understand that you love our hotel strategic location, which as the one and only hotel that located in the center of business district, culinary spots, and entertainment hub of Samarinda city. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded December 11, 2019
Swiss-Belhotel Borneo Samarinda
9.2
Exceptional
Achmad from Indonesia
Family with young children
Superior Twin
Stayed 1 night in February 2020

Nice hotel, it is located near shopping mall”

Room is clean, staff is very friendly, variety of food served during breakfast. The only problem is the lobby is not smell nice.

Reviewed February 17, 2020

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Dear Bapak Achmad, First, we would like to thank you for choosing us as your preferred second home away from home when you come to Samarinda. We are delighted to understand that you are convenient with our room cleanliness, as well as with our services and food quality during breakfast. We would like to apologize for the inconvenience regarding the bad smell in the lobby area. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded February 18, 2020
Swiss-Belhotel Borneo Samarinda
9.2
Exceptional
Yudhi
Family with young children
Superior Queen
Stayed 1 night in July 2019

Exceptional”

Located in the middle of the city center, it's good. But the lack of transportation to the hotel is stuck. It is suitable for business people staying here, but for a family for me it is not recommended. 😊

Reviewed July 29, 2019

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Dear Bapak Yudhi, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home in Samarinda City. We are delighted to understand that you had pleasant business trip with us, especially with our hotel strategic location which located in the center of business districts, culinary, and entertainment hub of Samarinda City. We are looking forward to welcoming you back soon to stay again with us at Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded July 30, 2019
Swiss-Belhotel Borneo Samarinda
9.2
Exceptional
Sap from Indonesia
Couple
Superior Queen
Stayed 1 night in May 2021

All about swiis”

Palayanan saat cek in lambat ya. Fasilitas bagus. Lengkap. Staf ramah. Mknan enak. Kebersihan juga bagus. Buat kluarga bagus bget recoment deh. Dekat ke scp.

Reviewed May 30, 2021

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Dear Bapak Sap, Terimakasih telah memberikan rating dan ulasan kepada kami. Kami mohon maaf atas keterlambatan saat proses check-in, kami akan mengevaluasi perihal ini dan meningkatkan pelayanan kami kembali. Terimakasih atas kritik dan saran Bapak. Kami tunggu kedatangan Bapak Sap kembali ke Swiss-Belhotel Borneo Samarinda! Salam Hangat, General Manager

Responded May 31, 2021
Swiss-Belhotel Borneo Samarinda
9.2
Exceptional
Ibrahim from Indonesia
Business traveler
Suite
Stayed 1 night in April 2021

Swissbel keren”

Tingkatkan terus service nya!

Reviewed April 16, 2021

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Dear Bapak Ibrahim, Terimakasih telah memberikan rating dan ulasan kepada kami. Suatu kehormatan bagi kami dapat memberikan pelayanan dan fasilitas terbaik bagi Bapak saat tinggal bersama kami. Kami tunggu kedatangan Bapak Ibrahim kembali ke Swiss-Belhotel Borneo Samarinda... Stay safe, stay healthy! Salam Hangat, General Manager.

Responded April 24, 2021
Swiss-Belhotel Borneo Samarinda
8.8
Excellent
Junaidi from Indonesia
Solo traveler
Superior Queen
Stayed 1 night in April 2022

Strategic Location ”

If search for strategic location this hotel its the right choice .

Reviewed April 09, 2022

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Dear Bapak Junaidi, First, we would like to thank you for choosing us as your preferred second home away from home when you come to Samarinda. We are delighted to understand that you love our hotel strategic location, which as the one and only hotel that located in the center of business district, culinary spots, and entertainment hub of Samarinda city. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded April 11, 2022
Swiss-Belhotel Borneo Samarinda
8.4
Excellent
EMIKO from Japan
Group
Superior Queen
Stayed 3 nights in August 2019

Internet connection”

We spent on the 6th floor and the internet connection was not good. Otherwise, I like the hotel. Clean and nice. Bed, Reception, Breakfast, good enough.

Reviewed August 29, 2019

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Dear Ms. Emiko, First we would like to thank you for choosing us as your preferred second home away from home when you come to Samarinda. We are delighted to understand that you had pleasant stay experience with us. It is an honor for us able to provide you with clean and nice room as well as with good breakfast at Swiss-Cafe. Please accept our apologies for the inconvenience you had with our Wi-Fi internet connection, we are aware of this trouble caused by our provider which affected all East Kalimantan for the past two weeks. We are currently working to rectify this problem with our provider and hopefully the connection back to normal very soon. Thank you for your kind understanding. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded November 06, 2019
Swiss-Belhotel Borneo Samarinda
8.4
Excellent
SK from Indonesia
Business traveler
Deluxe Twin
Stayed 1 night in June 2022

Recomend sih”

Overl all ok

Reviewed June 16, 2022

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Dear SK Terimakasih telah memberikan rating dan ulasan kepada kami. Suatu kehormatan bagi kami dapat memberikan pelayanan dan fasilitas terbaik bagi Bapak saat tinggal bersama kami. Kami tunggu kedatangan Bapak SK kembali ke Swiss-Belhotel Borneo Samarinda... Stay safe, stay healthy! Salam Hangat, General Manager

Responded June 24, 2022
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
Norbaiti from Indonesia
Couple
Superior Twin
Stayed 2 nights in January 2022

walking distance”

Near Samarinda Central Mall - got starbuck, Jco, sushi, and more

Reviewed February 04, 2022

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Dear Ibu Norbaiti, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you visit Samarinda. We are delighted to understand that you had pleasant stay experience with us, especially with our hotel strategic location which located in the center of business district, culinary, and entertainment hub of Samarinda City. We also have direct access to shopping mall from our basement. We are looking forward to welcoming you back in the near future. Sincerely Yours, General Manager

Responded February 10, 2022
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
Norbaiti from Indonesia
Couple
Suite
Stayed 2 nights in January 2022

Ample parking”

Drive? no issue. more carpark here at G floor

Reviewed February 04, 2022

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Dear Ibu Norbaiti Terimakasih telah memilih Swiss-Belhotel Borneo Samarinda sebagai rumah kedua Ibu saat berkunjung ke Kota Samarinda. Kami senang memahami bahwa Ibu memiliki pengalaman yang menyenangkan saat tinggal bersama kami. Terimakasih atas kritik dan saran Ibu Norbaiti kepada kami untuk meningkatkan kembali fasilitas hotel. Kami akan mengevaluasi kualitas daripada fasilitas hotel sehingga dapat memberikan pelayanan serta fasilitas yang lebih baik lagi dikemudian hari. Kami tunggu kedatangan Ibu kembali ke Swiss-Belhotel Borneo Samarinda... Stay safe, stay healthy! Salam Hangat, General Manager

Responded February 10, 2022
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
JIMMY from Indonesia
Family with young children
Superior Twin
Stayed 1 night in November 2018

Good Location”

Good location, near mall, breakfast just average

Reviewed April 16, 2019

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Dear Bapak Jimmy, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you visit Samarinda. We are delighted to understand that you had pleasant stay experience with us, especially with our hotel strategic location which located in the center of business district, culinary, and entertainment hub of Samarinda City. We also have direct access to shopping mall from our basement. Thank you for your feedback regarding our breakfast quality. We will take action and improve. We are looking forward to welcoming you back in the near future. Sincerely Yours, General Manager

Responded April 18, 2019
Swiss-Belhotel Borneo Samarinda
8.0
Excellent
Tanisa from Indonesia
Business traveler
Superior Twin
Stayed 1 night in March 2019

Good location ”

Recommended

Reviewed March 18, 2019

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Dear Ibu Tanisa, Thank you for choosing our hotel as your second home away from home when you come to Samarinda. We are delighted to understand that you love our hotel location which located in the center of business district, culinary, and entertainment hub of Samarinda city. Again, thank you for your kindness to recommend us. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Sincerely Yours, General Manager

Responded March 19, 2019
Swiss-Belhotel Borneo Samarinda
7.2
Very good
Darus from Malaysia
Solo traveler
Superior Twin
Stayed 1 night in April 2022

Just okay”

You can feel the stickiness on the floor, clogged shower area, dirty water out of the sink. Hair dryer not working & took longer time to replace. Helpful staff.

Reviewed April 04, 2022

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Dear Sir/Madam Darus, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda, East Kalimantan. Please accept our apologies for your inconvenience experience while entering the room. Your feedback is a firm introspection we shall take action right before we offer you the room in the future. We also shall do more training regarding this communication issue, we hope these experience will not stop you from coming back to our hotel. We will show you the improvement on your next visit. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive

Responded April 08, 2022
Swiss-Belhotel Borneo Samarinda
7.2
Very good
Christian from Indonesia
Business traveler
Superior Twin
Stayed 1 night in July 2022

Very good”

don’t order for Standard room.. towel looks old n dirty, bed sheet also dirty

Reviewed July 19, 2022

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Dear Mr. Christian First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda. We apologise for linen you were having during your stay, this shall be noted to ensure your facilities all well provided by the hotel. Please accept our apologies and we hope this won't stop you from coming back to see how we improve to meet your expectation. We are looking forward to welcoming you soon in the near future. Warmest Regards, General Manager

Responded July 28, 2022
Swiss-Belhotel Borneo Samarinda
7.2
Very good
JIMMY from Indonesia
Family with young children
Superior Twin
Stayed 1 night in July 2022

Elevator ”

the elevator need to be upgraded for sure.

Reviewed July 03, 2022

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Dear Mr. Jimmy First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda. We apologise for the Elevator you were having during your stay, this shall be noted to ensure your facilities all well provided by the hotel. Please accept our apologies and we hope this won't stop you from coming back to see how we improve to meet your expectation. We are looking forward to welcoming you soon in the near future. Warmest Regards, General Manager

Responded July 04, 2022
Swiss-Belhotel Borneo Samarinda
6.4
Good
jerry from Indonesia
Family with young children
Executive Double
Stayed 2 nights in February 2020

Swimming pool shower room mixed”

In the swimming pool shower room, there is not available man and woman shower room. All are mixed in one room. Not comfortable for the woman to take shower.

Reviewed March 07, 2020

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Dear Bapak Jerry, First, thank you for choosing us as your preferred second home away from home when you come to Samarinda. Thank you for your feedback referring to our pool shower space. Yes, it is open for public use, however, should you need privacy we have separated bathroom for male and female which you could use for quick shower before swimming and its located not too far from our swimming pool. Should you need further assistance please do not hesitate to contact us. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded March 09, 2020
Swiss-Belhotel Borneo Samarinda
6.0
Rany from Indonesia
Couple
Superior Twin
Stayed 1 night in February 2021

Good review”

Tingkatkan lagi fasilitas hotel

Reviewed February 28, 2021

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Dear Ibu Rany, Terimakasih telah memilih Swiss-Belhotel Borneo Samarinda sebagai rumah kedua Ibu saat berkunjung ke Kota Samarinda. Kami senang memahami bahwa Ibu memiliki pengalaman yang menyenangkan saat tinggal bersama kami. Terimakasih atas kritik dan saran Ibu Rany kepada kami untuk meningkatkan kembali fasilitas hotel. Kami akan mengevaluasi kualitas daripada fasilitas hotel sehingga dapat memberikan pelayanan serta fasilitas yang lebih baik lagi dikemudian hari. Kami tunggu kedatangan Ibu Rany kembali ke Swiss-Belhotel Borneo Samarinda... Stay safe, stay healthy! Salam Hangat, General Manager

Responded March 03, 2021
Swiss-Belhotel Borneo Samarinda
4.4
Tuti
Business traveler
Superior Twin
Stayed 5 nights in December 2019

Acceptable”

We have the venue for 5 days...and most of us have a cough and fever during staying there. There could be come from the Aircon that are not well maintained and/or from carpet on the floor.

Reviewed December 10, 2019

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Dear Ibu Tuti, First, we would like to thank you for choosing us as your preferred second home away from home. Please accept our apologies for the inconvenience and experience you had. We shall evaluate your feedback and deliver this message to management, especially to technical department. Thank you for letting us know, because no one could tell us better than our guests. We hope this experience shall not stop you from coming back and stay with us in the future, look forward to show you how we could improve. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

Responded December 11, 2019
Swiss-Belhotel Borneo Samarinda
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