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Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago
Surabaya Suites Hotel Powered by Archipelago

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7.9

Very good

1,314 reviews

1,314 reviews

Housekeeping17
Breakfast9
Shops7
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Plaza Surabaya

130 m

Surabaya Plaza

140 m

Taman Skate & BMX

160 m

Delta Theatre

210 m

The Grand City Mall

240 m

Popular landmarks
Tunjungan Plaza

870 m

Monkasel (Submarine Monument)

950 m

Suramadu National Bridge

1.8 km

Tugu Pahlawan

2.3 km

Bungkul Park

3.2 km

Closest landmarks
Area Parkir Grand City

250 m

Surabaya Tourism Information Center

350 m

Grand City Mall

350 m

Indonesian Cancer Museum

410 m

BNI Bank

420 m

Surabaya Suites Hotel Powered by Archipelago

Plaza Boulevard I, Jl. Pemuda 31-37, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

490 meters to public transportation

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Hot tub

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money7.8
Distance to city center0. Km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Surabaya Suites Hotel Powered by Archipelago

Very good
Room comfort & quality

7.7

Junior Suite Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Business Suite Twin
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Business Suite King
...
  • Room size: 48 m²/517 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 66 m²/710 ft²
  • Outdoor view
  • 1 queen bed or 1 king bed
Enter dates to see prices
Junior Suite Double
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Business Suite Room
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Luxury Family Suite With Balcony
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices
Deluxe Suite King Non Smoking
...
  • Room size: 66 m²/710 ft²
Enter dates to see prices
Copy of Business Suite Room Only
...
  • Room size: 44 m²/474 ft²
Enter dates to see prices
Junior Suite Twin Non Smoking
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices

Frequently asked questions

Does Surabaya Suites Hotel Powered by Archipelago have a hot tub?

A hot tub is one of the facilities available at Surabaya Suites Hotel.

How much does it cost to stay at Surabaya Suites Hotel Powered by Archipelago?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Surabaya Suites Hotel Powered by Archipelago?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Surabaya Suites Hotel Powered by Archipelago?

Surabaya Suites Hotel Powered by Archipelago is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Surabaya Suites Hotel Powered by Archipelago also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Surabaya Suites Hotel Powered by Archipelago has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Surabaya Suites Hotel Powered by Archipelago?

Start your mornings right, with the continental and buffet breakfast options offered at Surabaya Suites Hotel Powered by Archipelago. There's an additional charge of 214286 IDR for adults and 100 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Surabaya Suites Hotel Powered by Archipelago?

Surabaya Suites Hotel Powered by Archipelago features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like soup and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Surabaya Suites Hotel Powered by Archipelago?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Surabaya Suites Hotel Powered by Archipelago. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Surabaya Suites Hotel Powered by Archipelago?

On-site venues and convenient event services make Surabaya Suites Hotel Powered by Archipelago an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 700 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Surabaya Suites Hotel Powered by Archipelago?

Surabaya Suites Hotel Powered by Archipelago does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Surabaya Suites Hotel Powered by Archipelago?

The closest train, metro, or bus station is Gubeng Train Station, 430 m away from Surabaya Suites Hotel Powered by Archipelago.

What restaurants are nearby Surabaya Suites Hotel Powered by Archipelago?

Surabaya Suites Hotel Powered by Archipelago is located in Surabaya Center, famous for good restaurants such as Kowloon Palace International Restaurant, Puri iwake and KFC Plaza Surabaya.

What popular shopping places are close to Surabaya Suites Hotel Powered by Archipelago?

Shopping options in Surabaya Suites Hotel Powered by Archipelago’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Surabaya Suites Hotel Powered by Archipelago?

Surabaya Suites Hotel Powered by Archipelago is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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See map

Explore the neighborhood

What people love about Surabaya Suites Hotel Powered by Archipelago

  • 9.2

    Exceptional

    "This hotel is an international standard with very good rate."

    Basith

    |

    June 21, 2022

  • 8.5

    Excellent
    Location

    "It is nicely located."

    Farida

    |

    December 4, 2021

  • 9.2

    Exceptional

    "overall I recommend it as a pleasant hotel to stay."

    Farida

    |

    November 27, 2021

Property ranking|Compared to 792 Surabaya properties
See all rankings
Room comfort score
7.7/10
Room size
49 sqm.
Location score
8.6/10
Service score
7.9/10
Better than
96
%
of Surabaya properties
Bigger than
95
%
of Surabaya properties
Better than
87
%
of Surabaya properties
Better than
76
%
of Surabaya properties
Overall rating:

7.9

Very good
1,314 reviews
Cleanliness
7.6
Facilities
7.4
Location
8.6
Read all reviews >
What travelers say they love:
Large room, clean bathroom and old style interior.
martino from Indonesia
Family with young children
More about Surabaya Suites Hotel Powered by Archipelago

More about Surabaya Suites Hotel Powered by Archipelago

Surabaya Suites Hotel Powered by Archipelago

You'll love the exceptional convenience during your stay at Surabaya Suites Hotel Powered by Archipelago, located right in the heart of the city center, with an easy access to everything in Surabaya.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Surabaya Suites Hotel Powered by Archipelago. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Surabaya can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Surabaya Suites Hotel Powered by Archipelago.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Surabaya Suites Hotel Powered by Archipelago are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer provided in some guest bathrooms.


Dining and things to do

Wake up with no worries at Surabaya Suites Hotel Powered by Archipelago, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Surabaya Suites Hotel Powered by Archipelago is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Surabaya Suites Hotel Powered by Archipelago has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room. No need to go anywhere after dinner -- play with friends or family at the library. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Surabaya, take some time to venture outside of Surabaya Suites Hotel Powered by Archipelago. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 870 m away.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 96% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 86% of the city's other options.
This accommodation beats more than 95% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Breakfast

44 mentions

Housekeeping

37 mentions

Swimming Pool

26 mentions

Food & Dining

21 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Interconnecting room(s) available
  • Iron and ironing board
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Buffet
Restaurants on site

Kartini Restaurant

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Kafe Taman

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet
Location
Plaza Boulevard I, Jl. Pemuda 31-37, Surabaya Center, Surabaya, Indonesia, 60271
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    13.5 km
  • Abdul Rachman Saleh Airport (MLG)
    75.0 km

Public transportation

  • Gubeng Train Station
    440 m
  • Semut Train Station
    2.2 km

Hospital or clinic

  • Klinik Putra Mulya
    610 m

Shopping

  • Tunjungan Plaza
    870 m

Convenience store

  • Indomaret
    590 m 6 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    870 m
  • Monkasel (Submarine Monument)
    950 m
  • Suramadu National Bridge
    1.8 km
  • Tugu Pahlawan
    2.3 km
  • Bungkul Park
    3.2 km
  • Surabaya's Zoo
    3.9 km
  • Sampoerna Museum
    4.0 km
  • Surabaya Town Square
    4.0 km
  • Pakuwon Food Festival
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    8.9 km

Nearby landmarks

  • Plaza Surabaya
    130 m
  • Surabaya Plaza
    140 m
  • Taman Skate & BMX
    160 m
  • Delta Theatre
    210 m
  • The Grand City Mall
    240 m
  • Area Parkir Grand City
    250 m
  • Submarine Monument
    280 m
  • Monumen Kapal Selam
    280 m
  • Grand City Surabaya
    310 m
  • Hero
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250000 IDR
  • Distance from city center0. Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)214286 IDR

The property

  • Number of bars/lounges1
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 225
  • Room voltage220
  • Year property opened1993
  • Most recent renovation2014

Reviews of Surabaya Suites Hotel Powered by Archipelago from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness7.6
Facilities7.4
Location8.6
Room comfort and quality7.7
Service7.9
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (169)
8-9 Excellent (152)
7-8 Very Good (269)
6-7 Good (116)
<6 Below Expectation (137)
Time of the year
Mar - May (192)
Jun - Aug (215)
Sep - Nov (222)
Dec - Feb (214)
All guests (1,214)
All room types
All languages

Show reviews that mention 

Showing 843 verified guest comments
12345
9.3
Exceptional
BENNY from Indonesia
Solo traveler
Junior Suite Room
Stayed 1 night in October 2011

Spacious rooms in good location, great value”

good location, good deal

location wise, the hotel is in close proximity to surabaya plaza and grand city malls, about five minutes walk. sharing the name with surabaya plaza mall, you'd think that there will be a dedicated pedestrian pass from the hotel to the mall, but unfortunately this is not the case, and you'd have to walk through the side road to get there. you can't go to grand city without crossing a very busy road either. room offers start from junior suite, and it's spacious and comfy. bathroom is well decorated. and the best thing is, it is offered at much competitive price that similar hotel class.

Reviewed October 11, 2011

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8.7
Excellent
Yen from Indonesia
Couple
Junior Suite Room
Stayed 1 night in August 2011

lovely hotel and nice services”

strategic hotel for businesses

it was a very short visit but it was a fantastic one. free of smoke. however, when i checked in the bathroom was not really ready. i found the empty boxes of small bath kits. i did not make any complaint since i was ready to my own bath kits. the hotel is next to surabaya plaza and electronic mall that made me easy to get something to buy. as it is in a central city of surabaya, it has best access to surabaya business centers. good welcoming, good food, and good and fast checked out.

Reviewed August 17, 2011

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9.2
Exceptional
Bella from Indonesia
Couple
Junior Suite Room
Stayed 1 night in February 2016

Big room in the heart of the city”

The hotel was quite old, but the room was very good. It was very big, the bathroom is also big. Very clean and nice. Staff is very helpfull. We stayed for about 2 weeks. Breakfast could be improved with more menu variations. My only problem is, Surabaya can be very hot, the room is so big the air conditioner can't cover it all so although I already set it to minimum temperature and highest fan speed, the room temperature is still a bit warm. The hote location is right in the middle of the city, located next to a mall so it is easy for us to find foods and stuff.

Reviewed August 07, 2017

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10.0
Exceptional
Samuel from Indonesia
Solo traveler
Business Suite Twin
Stayed 3 nights in June 2015

Former Radisson”

Cleanliness, Strategic location, excellent hospitality

Very nice Hotel. I stayed for 3 nights and the overall this hotel is worth every penny. Although there are some minor problems during my first night staying (mosquito problems, the hotel staffs were quickly responded and that Impressed me a lot. You should try the nasi Goreng Jancuk if you want the ultimate hot and spicy fried rice. I kid you not, I spontaneously blurted out "Jancuk" when I put the first spoon of that fried rice to my mouth. It's kinda brings back Old memory after leaving surabaya for 10 years.

Reviewed June 27, 2015

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9.3
Exceptional
Paul from Australia
Couple
Business Suite Twin
Stayed 2 nights in November 2009

Serving its purpose well.”

Very close to the Plaza - for those everyday items required. The staff did everything they could to make our stay pleasent. Very close to the Siloam Hospital
It is a "Smoke Free" hotel - this isn't on the Agoda website. The black label whiskey in the bar wasn't genuine.

My wife and I went to Surabaya to enrol in a program at the local hospital. The hotel was able to provide for all our needs and accomodate all our requests instantly to make our stay there as stress free and pleasent as possible. The food is adequate in the resturant, the dinner menu is varried enough that it would keep you well occupied each night even over a 5 day stay. A genuinely nice stay in a well maintained and clean hotel. Beware the Top Shelf drinks in the bar. It may be due to the new customs and import laws Indonesia now has making some of the booze harder to obtain, and therefore imitations slip onto the shelves....

Reviewed November 16, 2009

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9.3
Exceptional
LEE from Taiwan
Business traveler
Junior Suite Room
Stayed 5 nights in July 2012

Lovely hotel and service with a smile”

Friendly and helpful staff

it was very pleasant and comfortable room, perfect for resting after a day's intense work. the staff is very friendly and helpful. surabaya plaza hotel is definitely our top of list hotel for staying in surabaya. thank you for making our stay so pleasant.

Reviewed August 21, 2012

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8.3
Excellent
Andri from Indonesia
Couple
Junior Suite Room
Stayed 1 night in December 2011

Clean and Nice Hotel”

Clean and close to business area

i think this surabaya plasa hotel is a very good hotel. the position is very strategic, close to the center of business area, shopping area, mal, and entertainment fascility. it's a recommended hotel to stay. the taste of the food is grood. the room fascilities are good as well. so for everybody who wants to visit surabaya, this hotel is really a good choice.

Reviewed December 28, 2011

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8.3
Excellent
Budi from Indonesia
Family with young children
Junior Suite Room
Stayed 2 nights in January 2012

Nice old hotel with spacious rooms”

No smoking at all policy, this is great!

at first they put us in our junior suite room which was quite old but nice and spacious. the problem only with the air conditioner which was not properly maintain and was not able to challenge the hot steamy weather of surabaya that noon. then, we get another room which is at the opposite wing of the hotel, it was a mirror image of the first one with only very minimum variance in features, such as door lock and the brand of the air conditioner (ah ha!). it was younger air conditioner (i think) and the condition was better. we have a lovely time in this hotel and they have helpful and friendly people to assist us throughout our stay.

Reviewed January 06, 2012

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8.7
Excellent
Mohamed from Malaysia
Couple
Junior Suite Room
Stayed 3 nights in September 2011

Good location with good service hotel”

Convinience hotel with polite and helpful staff

This is my second times I am staying with the hotel since 2010. Overall, the hotel and the staff are okay and very polite and helpful to the guest. The hotel is located at strategic location for shopping and eating. The hotel is convenience with my requirement in meeting with my daughter whom studying at UNAIR. The only problem for me as the whole hotel is non- smoking hotel. In my opinion that the management should considering putting smoking corner on every floors as per ground floor. The overall rating that Surabaya Plaza Hotel is a good and convenience hotel.

Reviewed October 06, 2011

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9.7
Exceptional
Helen from Australia
Couple
Junior Suite Room
Stayed 1 night in June 2010

Surabaya Plaza Hotel”

Huge room, great location, beautiful hotel. Buffet breakfast was excellent.
Pool and gym are not at the hotel, but just behind it and while the pool is huge and gym well equipped they are quite run down.

This hotel is great value with huge rooms, very well appointed and with lovely bathrooms. The glass walled lifts and indoor tropical plants give the place a glamorous feel. Right next to the hotel is the Surabaya Plaza shopping mall, which is very convenient given how difficult it is to walk around the city. An excellent choice.

Reviewed June 15, 2010

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8.4
Excellent
James from United States
Business traveler
Business Suite King
Stayed 4 nights in December 2019

Pleasant Hotel. Dated Interior. Good Location. Big Pool.”

I had a pleasant stay at the Surabaya Suites. The facilities are dated and worn, but they keep the place clean, the room was spacious with a good desk to work from, and the breakfast buffet had plenty to choose from. The 50m long swimming pool was the highlight. I was able to do laps and get in a good workout every morning, and that made my stay. The pool is open to the public and the changing rooms are a bit grotty, but the water is fine. There's mall food next door, and it's fairly well located 15mins walk from Tunjungan area.

Reviewed December 16, 2019

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7.0
Very good
Chih-Yang from Taiwan
Solo traveler
Junior Suite Room
Stayed 1 night in February 2011

Nice location, good clean comfortable rooms”

Next to mall, center of Surabaya, good clean large rooms.

i come to surabaya often and stay at surabaya plaza hotel a few times. i have stayed at other more known luxury chain hotels like marriott and hyatt, and a few other cheaper hotels. surabaya plaza hotel is a good balance of reasonable price, comfort and convenience. the hotel is right next to a shopping center and you can get everything you need such as food and other necessities. it is also in the center of surabaya, so it is close to the major offices and shopping area. the rooms are larger, especially the suites. they are clean and comfortable. recommended for travel with family.

Reviewed February 23, 2011

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8.7
Excellent
Ali from Malaysia
Solo traveler
Junior Suite Room
Stayed 4 nights in February 2010

Surabaya Plaza”

- close to shopping mall - friendly staff - spacious room (junior suite) - clean - non-smoking
- no wifi access

Surabaya Plaza Hotel is a 100% non-smoking hotel, this makes the rooms nice and clean. The staff of the hotel are friendly and cooperative. Breakfast can be packed if you do not have the time to have it at the hotel. For smokers, there is a special room located at the ground floor for you to relax while enjoying your smoke. Taxis are easily available near the hotel.

Reviewed February 19, 2010

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9.0
Exceptional
Amin from Indonesia
Business traveler
Junior Suite Room
Stayed 1 night in October 2011

Superb non-smoking hotel”

Great location, friendly services, great food, healthy non-smoking environment

This will definitely be my new choice of hotel in Surabaya. However, the airconditioner in the Junior Suite room I stayed was not working in the right capacity.

Reviewed October 31, 2011

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9.3
Exceptional
HOYUN from South Korea
Couple
Stayed 2 nights in August 2008

Nice hotel to stay in Surabaya”

Big sized room with clean, modern facilities. And also nice staff.
One thing, the food on room services. Just average, but not bad.

I had a very good time in Surabaya Plaza Hotel. Good location, kind staff, and good facilities room with very big sized bed. That's all what I need. Will be staying again at Surabaya Plaza.

Reviewed August 29, 2008

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9.0
Exceptional
Budiman from Indonesia
Family with young children
Junior Suite Room
Stayed 1 night in December 2013

Great Hotel in the middle of Surabaya City”

Location, comfort, cleanliness

Location is great, you're just a walk away to Submarine Monument, World Trade Center, Mall, food center, etc. Nice breakfast. Don't forget to taste the notorious "Jancuk Fried Rice", one of the best cuisine in Surabaya.

Reviewed November 26, 2014

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8.7
Excellent
Fiona from Australia
Family with teens
Junior Suite Room
Stayed 5 nights in June 2012

Pleasant hotel. good location”

Very spacious rooms, clean, friendly staff, good location

no complaints about this hotel. this is the third time i've stayed here and i would stay again. good location near plaza surabaya mall. breakfast is good. pool is outdoor and huge! and the water of the pool isn't too cold, i enjoyed swimming in it every morning. we arranged airport pick up through the hotel and they were there waiting for us when we arrived, very convenient.

Reviewed July 18, 2012

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8.3
Excellent
Hero from Indonesia
Business traveler
Junior Suite Room
Stayed 2 nights in November 2011

Great business hotel”

location and value for money

this hotel is located at the center of business district in Surabaya. same complex with World Trade Center of Surabaya, which is one of the biggest telecommunication malls in the world.

Reviewed March 07, 2012

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9.0
Exceptional
Rosenida from Singapore
Family with teens
Junior Suite Room
Stayed 3 nights in March 2011

Great location and good services”

Staffs are friendly and very helpful

We like the hotel, clean and very covenient to go anywhere in the city.Next time we visit Surabaya, we will stay at the same hotel, Surabaya Plaza.

Reviewed March 16, 2011

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7.7
Very good
Chih-Yang from Taiwan
Solo traveler
Junior Suite Room
Stayed 2 nights in November 2012

Great location and nice rooms, but pricey food”

Next to mall, bigger room than most hotels

I stay with this hotel a few times already. The hotel has good location right in the center of the city and next to a shopping mall. The rooms are spacious and clean. The only problem I have with the hotel is the food in the hotel. The room service menu is extremely pricey, even more expensive than higher end hotels like Marriott. It's somewhat offset by numerous restaurants around the hotel. But you're in trouble if you go hungry in the middle of the night and only food available is in the hotel. Plus the wireless internet is very slow. But I find that a common problem in Surabaya hotels.

Reviewed November 09, 2012

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