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Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara
Sofitel Kuala Lumpur Damansara

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8.7

Excellent

3,965 reviews

3,965 reviews

Housekeeping114
Breakfast27
Swimming Pool12
See map

8.3

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
KL Bird Park 3.0 km
Central Market 3.8 km
Chinatown - Kuala Lumpur 4.0 km
Menara Kuala Lumpur 4.7 km
Jalan Alor 5.3 km
KLCC - Bukit Bintang Pedestrian Walkway 5.7 km
Petronas Twin Towers 5.7 km
Pavilion Kuala Lumpur 5.8 km
Aquaria KLCC 5.8 km
KLCC Park 6.0 km
Nearby landmarks
Damansara City Mall (DC Mall) 100 m
Jalan Damanlela open site 110 m
Immigration Office 270 m
Plaza Batai 280 m
Damansuria open site 290 m
Pusat Bandar Damansara MRT Station 410 m
Semantan MRT Station 620 m
HELP University College 670 m
Jeet Academy KL 740 m
Actors Studio Bangsar 750 m

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela Bukit Damansara Kuala Lumpur, One Utama / Damansara, Kuala Lumpur, Malaysia, 50490 - See map

Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Conveniently situated in the One Utama / Damansara part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

400 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- " <br> Club Millesime is temporary closed until further notice<br> <br> Kindly be informed that we are a 100% smoke free hotel. Guest found to be smoking or had smoked within the building will be subjected to a fine, amount ranging from MYR 1,000 to MYR 2,000.<br> <br> Also, our hotel is sharing the same basement carpark with Damansara City Mall (Nearest lift to Hotel is at Purple Zone). All hotel guests are entitled to a flat parking rate of MYR 13.00 per night, upon validation of vehicle number at the Reception.<br> <br> In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information<br> <br> The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures<br> <br> Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay<br> <br> Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information<br>"

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

10 travelers have booked today.

Value for money8.9
Distance to city center9 km
Location rating8.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport12.3 km

Rooms available at Sofitel Kuala Lumpur Damansara

Luxury Room, Club Millesime Access, Twin Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Luxury Room, Club Millesime Access, King Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Prestige Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room, Twin Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Opera Suite, Club Millésime Access, 1 King Size Bed
...
  • Room size: 105 m²/1130 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Luxury Room, King Bed
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Opera Suite
...
  • Room size: 105 m²/1130 ft²
  • Non-smoking
Enter dates to see prices
SUITE IMPERIAL SUITE, 1 King Size Bed
...
  • Room size: 187 m²/2013 ft²
Enter dates to see prices
Luxury Room
...
  • Room size: 43 m²/463 ft²
  • Non-smoking
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sofitel Kuala Lumpur Damansara?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 180 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sofitel Kuala Lumpur Damansara also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sofitel Kuala Lumpur Damansara has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sofitel Kuala Lumpur Damansara?

There's an additional charge of 80 MYR for adults and 43 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara features 3 on-site restaurants for your dining convenience. Dishes are served in a la carte during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Sofitel Kuala Lumpur Damansara?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sofitel Kuala Lumpur Damansara. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Sofitel Kuala Lumpur Damansara?

On-site venues and convenient event services make Sofitel Kuala Lumpur Damansara an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 120 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sofitel Kuala Lumpur Damansara?

Pusat Bandar Damansara MRT Station is the closest train, metro, or bus station, about 400 m away from Sofitel Kuala Lumpur Damansara.

What restaurants are nearby Sofitel Kuala Lumpur Damansara?

Restaurants including Wan Chun Ting, Symphony by Chef Jo and Nizza are popular in Sofitel Kuala Lumpur Damansara’s neighborhood which is known as One Utama / Damansara.

What popular shopping places are close to Sofitel Kuala Lumpur Damansara?

Located in the One Utama / Damansara area, Sofitel Kuala Lumpur Damansara is close to great shopping choices like Damansara City Mall (DC Mall), Plaza Batai and Bangsar Shopping Complex.

What are popular attractions near Sofitel Kuala Lumpur Damansara?

Guests at Sofitel Kuala Lumpur Damansara can easily visit Sime Darby Convention Centre, National Science Center and Bukit Kiara Federal Park located in the One Utama / Damansara area.

What popular natural sightseeing spots are close to Sofitel Kuala Lumpur Damansara?

Sofitel Kuala Lumpur Damansara is located in the One Utama / Damansara area, which is famous for natural sightseeing destinations such as Bukit Kiara and Bukit Kiara Park.

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See map

Explore the neighborhood

What people love about Sofitel Kuala Lumpur Damansara

  • 10

    Exceptional

    "Great hotel."

    Jeremy

    |

    June 23, 2022

  • 8

    Very good

    "Comfortable bed, good quality towels, and toiletries."

    Jamie

    |

    June 19, 2022

  • 10

    Exceptional
    Spaciousness

    "Sofitel offers comfort and more than enough space in their room."

    natrah

    |

    June 18, 2022

Overall rating:

8.7

Excellent
3,965 reviews
Cleanliness
9.1
Facilities
8.9
Location
8.3
Read all reviews >
What travelers say they love:
Really enjoyed the room, it was so cozy and very nice.
Lis from Malaysia
Couple
More about Sofitel Kuala Lumpur Damansara

More about Sofitel Kuala Lumpur Damansara

Sofitel Kuala Lumpur Damansara

Take everything available in Kuala Lumpur with a comfort stay at Sofitel Kuala Lumpur Damansara. Did you know? Terminal Bersepadu Selatan is just 9.4 km away, giving guests convenient access to one of the city's urban transportation options.
Sofitel Kuala Lumpur Damansara offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Kuala Lumpur.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Sofitel Kuala Lumpur Damansara is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Sofitel Kuala Lumpur Damansara include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Sofitel Kuala Lumpur Damansara offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the library.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of Menara Kuala Lumpur located 4.7 km away, a must-see for anyone visiting Kuala Lumpur.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

38 mentions

Breakfast

16 mentions

Food & Dining

10 mentions

Swimming Pool

9 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Hindi
  • Indonesian
  • Malay
  • Spanish
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Separate shower/bathtub
  • Shower
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • TV
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Gluten-free
Restaurants on site

Kwee Zeen

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Wan Chun Ting

  • Cuisine: Cantonese
  • Menu: Buffet

Nizza

  • Cuisine: Mediterranean
  • Menu: A-la-carte
Location
No 6 Jalan Damanlela Bukit Damansara Kuala Lumpur, One Utama / Damansara, Kuala Lumpur, Malaysia, 50490
Excellent
Location

8.3

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    12.3 km
  • Kuala Lumpur International Airport (KUL)
    45.3 km

Public transportation

  • Pusat Bandar Damansara MRT Station
    410 m
  • Semantan MRT Station
    620 m

Hospital or clinic

  • Pharmacy
    900 m

Shopping

  • Pavilion Kuala Lumpur
    5.8 km

Convenience store

  • MyNews
    170 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • KL Bird Park
    3.0 km
  • Central Market
    3.8 km
  • Chinatown - Kuala Lumpur
    4.0 km
  • Menara Kuala Lumpur
    4.7 km
  • Jalan Alor
    5.3 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    5.7 km
  • Petronas Twin Towers
    5.7 km
  • Pavilion Kuala Lumpur
    5.8 km
  • Aquaria KLCC
    5.8 km
  • KLCC Park
    6.0 km

Nearby landmarks

  • Damansara City Mall (DC Mall)
    100 m
  • Jalan Damanlela open site
    110 m
  • Immigration Office
    270 m
  • Plaza Batai
    280 m
  • Damansuria open site
    290 m
  • Pusat Bandar Damansara MRT Station
    410 m
  • Semantan MRT Station
    620 m
  • HELP University College
    670 m
  • Jeet Academy KL
    740 m
  • Actors Studio Bangsar
    750 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Club Millesime requires a smart casual dress code.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee180 MYR
  • Distance from city center9 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)80 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 312
  • Room voltage220
  • Year property opened2017
  • Most recent renovation2017

Parking

  • Daily parking fee10 MYR
Property announcements


Club Millesime is temporary closed until further notice

Kindly be informed that we are a 100% smoke free hotel. Guest found to be smoking or had smoked within the building will be subjected to a fine, amount ranging from MYR 1,000 to MYR 2,000.

Also, our hotel is sharing the same basement carpark with Damansara City Mall (Nearest lift to Hotel is at Purple Zone). All hotel guests are entitled to a flat parking rate of MYR 13.00 per night, upon validation of vehicle number at the Reception.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Reviews of Sofitel Kuala Lumpur Damansara from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.1
Facilities8.9
Location8.3
Service8.7
Value for money8.9
High score for Kuala Lumpur
Rating
9+ Exceptional (417)
8-9 Excellent (91)
7-8 Very Good (116)
6-7 Good (40)
<6 Below Expectation (78)
Time of the year
Mar - May (221)
Jun - Aug (99)
Sep - Nov (198)
Dec - Feb (224)
All guests (2,216)
All room types
All languages

Show reviews that mention 

Showing 742 verified guest comments
12345
10.0
Exceptional
Noor from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in April 2018

Exceptional and 100% Satisfied”

From the room,bed,facilities,staffs,food,interior,and ambience I would say among the best hotel we stayed.All are fabulous! With the complimentary chocolate cake and romantic sweet deco in our room that makes my 33rd Birthday Celebration with my husband great.Adding happiness when I saw my name on the screen.I really appreciate it! At night,we celebrate our happiness at Nizza Cafe/Bar.Please Credit to all staffs involved on 26/4/2018 night as they provided the best service and food of course! (TQ for the complimentary birthday cake and song as well). The view at the pool area was fantastic that made us took hundreds of photo there. The calm and relaxing moments which we found good in middle of town. We would definitely come back if there is any chance. Thank you Sofitel Damansara for making my birthday awesome!

Reviewed May 03, 2018

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Bonjour Noor, Thank you for taking the time to share your experience with us. I am proud to know that your overall experience with us was excellent and I have shared your feedback with our Ambassadors as a thank you coming from your side. Once again, thank you for choosing us and we are looking forward to welcoming you to craft more ‘Magnifique’ moments. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
Vincent from Singapore
Couple
Luxury Room, King Bed
Stayed 2 nights in July 2019

Excellent”

It's a nice hotel. The staff is friendly. The room we had was clean and the bed was huge and comfortable. The bathroom and Lavin toiletries were perfect. Going to and from downtown with Grab taxi is easy....about 20 mins. Alternatively, the MRT station "Pusat Bandar Damansara" is 10 minutes walk away . Cost Rm2.80 per ticket token to Bukit Bintang.....takes about 25 mins. Breakfast at Rm80 per person may be too expensive for the locals....but the spread is good. The staff were courteous too. The buffet dinner price is like any hotel in Singapore. Was ok for us..... The downside are the restaurants nearby....often they do not have many customers and look deserted. Their food and beverage prices are not cheap either! If time permits it is better to go downtown for food and shopping. A Supermarket at the basement is a big PLUS..... Its good if you just want a quiet, peaceful rest in Sofitel KL.

Reviewed July 16, 2019

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Bonjour Mr. Vincent, Greetings from Sofitel kuala Lumpur Damansara ! It is my pleasure to read that back in 2019, you enjoyed the comfort of our rooms as well as the friendliness of our Ambassadors. In 2020, we would love for you to come back and revisit the beauty of our Sofitel as well as our services for you to enjoy it another time. My warmest regards, Clemence Berthon Guest Experience

Responded May 16, 2020
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
fui from Malaysia
Solo traveler
Luxury Room, Twin Bed
Stayed 3 nights in September 2018

Very good facilities and beyond my expectation ”

Sofitel located within walking distant to subway station pusat Bandar damansara within 15mins distant from hotel to MRT station, you may walk tru the shopping mall named DC Mall ( pretty okay with Watsons's, BIG grocery, restaurants, cafes) all the way to subway station. the facities at Sofitel Hotel ( swimming pool, sauna, steam room and Gym) what you need all under one roof. tumb up for the best job of this hotel ^^

Reviewed September 25, 2018

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Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager

Responded October 10, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
Michelle from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in December 2018

Beautiful room and great facilities”

This is our 2nd stay at Sofitel Damansara - the room is very spacious and it is connected to a shopping mall with ample of food options, so you will never be hungry. There is also a BIG supermarket at the basement if you forgot anything. The downside (which can be an upside for some people) is the location of the hotel. The hotel is located in the posh area of Damansara Heights, but isn't well-connected to public transportation of the city, but nothing that a Grab ride can't easily solve for you. Besides that, the staff and facilities were excellent!

Reviewed February 16, 2019

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Dear Michelle, Thank you for taking the time to review your stay with us. And we are glad to read that you enjoyed your stay with us. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. Meanwhile, please feel free to let me know if you plan another stay in our property in order to take care of it personally. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Responded February 25, 2019
Sofitel Kuala Lumpur Damansara
10.0
Exceptional
astrida from Australia
Solo traveler
Luxury Room, Twin Bed
Stayed 28 nights in December 2019

Very affordable if you take the time to shop around for a good room rate.”

I stayed here for four very relaxing and carefree weeks. Before I decided to stay in the Sofitel Damansara Hotel I checked their daily room rates for weeks until I found a great daily room rate to stay in a luxury room with complimentary daily buffet breakfasts. You couldn’t wish for a more comfortable and relaxed style of hotel of this standard. ALL employees only offered excellent customer service toward guests and visitors to the hotel. I look forward to my next stay..

Reviewed January 10, 2020

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Bonjour Mrs Astrida, Greetings from Sofitel Kuala Lumpur Damansara ! It is my pleasure to read that back in the beginning of 2020, you were selected as our ''guest of the day''. As it is a special attention that we like to give to our dear guest's to provide an even better experience. We would love for you to come back later in 2020 and experience once again our hospitality once our facilities will have opened back. In the meantime we hope you and your family are safe and in good health. Kind regards, Pierre Lambertyn Guest Experience

Responded May 21, 2020
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Meow from Malaysia
Business traveler
Luxury Room, King Bed
Stayed 1 night in February 2019

Stay-cation over the Chinese New Year’19 weekend”

Planned for a quiet stay and Sofitel Damansara provided not only that but enhanced and afforded a memorable “Guest of the Day” experience as well. Merci bien - for the attentive and warm hospitality at Club Millesime where an array of exciting food and beverages is available throughout afternoon tea, evening cocktail reception and breakfast. The upgraded Junior Suite was very comfortable, thoughtfully designed with a nice working study desk and located at a corner unit coupled with generous views towards Jalan Beringin of Damansara. The washroom fitted with a large bath tub and extended vanity granite top was luxurious and so was the walk-through wardrobe located across the bathroom. I really liked the Lanvin collection of hair and body care. Definitely shall return soon to be pampered, re-live and experience the Sofitel’s hospitality in the near future. Keep up the good work ya. Au revoir ...

Reviewed February 14, 2019

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Dear Meow, Bonjour and thank you for taking the time to review your recent stay at Sofitel Kuala Lumpur Damansara. We are glad to know you enjoyed your stay with us. I, along with the team hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience Sofitel Kuala Lumpur Damansara

Responded February 17, 2019
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
Christian from Germany
Business traveler
Luxury Room, King Bed
Stayed 2 nights in May 2018

Simply Fantastic - outstanding in every way with lots of attention to detail”

Excellent staff, friendly, attentive to detail, courteous and forthcoming; Outstanding state of the art facilities; Great and spacious room - clean, fantastic and clever amenities, huge bathroom with separate shower, toilet and bathtub; Close to the MRT; Eateries and grocery shopping across the hotel entrance (Damansara City); Overall one of the greatest hotel experiences in KL for both business visitors and family

Reviewed May 08, 2018

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Bonjour Christian, Thank you for taking the time to share your experience with us. Your comment had delighted my day! I am glad that our property earned a raving fan like you. Once again, thank you for choosing us and we are looking forward welcoming you in the near future. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
10.0
Exceptional
Chan from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in October 2019

5 star worthy!”

I LOVE Sofitel. I didn't have a great experience on the earlier day as my flight was delayed and in addition with the KL afternoon traffic, I thought this is going to be a bad day. When I arrived the hotel, I was greeted by one of the staff at the door and he directed me to the reception. The receptionist was very nice and guess what, they told me I was their "guest of the day"; hence upgraded my room and privileges. I got complimentary breakfast, afternoon tea and evening cocktails at the club floor. I totally didn't expect this and Sofitel mentioned this is one thing unique about them which is to surprise guests with upgrades. I am so thankful for Sofitel to select me to enjoy this surprise. Overall excellent stay!

Reviewed October 08, 2019

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Bonjour Chan, Greetings from Sofitel Kuala Lumpur Damansara ! It is my pleasure to read that back in 2019, you were selected as our ''guest of the day''. As it is a special attention that we like to give to our dear guest's to provide an even better experience. We would love for you to come back later in 2020 and experience once again our hospitality once our facilities will have opened back. In the meantime we hope you and your family are safe and in good health. Kind regards, Clemence Berthon Guest Experience

Responded May 21, 2020
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Kamarul from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in December 2017

Happy traveller ”

Wasnt sure if it was a good idea to have a one night stay here since there's more other hotel however for those who appreciate french style, cleanliness and quality service than this would be the place. Located across Damansara City Mall (walking distance) you can even go down the mall to have meals and beers. Also BENs grocer located UG of Damansara City Mall. Happy staying here.

Reviewed December 25, 2017

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Bonjour Kamarul, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
9.2
Exceptional
Kean from Malaysia
Couple
Luxury Room, King Bed
Stayed 2 nights in July 2020

Live The French Way”

Indeed is my first time staying with Sofitel Damansara KL. I find the hotel is nice and safe during this period of time. Will be back.

Reviewed July 30, 2020

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Dear Mr Kean, Greetings from Sofitel Kuala Lumpur Damansara. We are happy to know that your first experience in our hotel pleased you, especially regarding the situation. Maintaining our standards and providing the best service while keeping you safe was our main challenge, and we are delighted that you enjoyed it. We are looking forward to welcoming you again. In the meantime, please stay safe and take care of yourself, Warmest regards, Pierre Lambertyn, Guest Experience

Responded August 01, 2020
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
JUNG from Malaysia
Solo traveler
Luxury Room, King Bed
Stayed 1 night in September 2018

Magnificent staycation ”

The hotel design’s both practical and gorgeous. Huge fan of the washroom with Lanvin toiletries, and beautiful bathtub. The bed, super comfy and huge. Love the Nespresso coffee and TWG teas in the room. Really recommend their club lounge on the 22nd floor. Especially loved its decor, attentive and friendly service, delicious and visually pleasing food(for a la crate breakfast, I recommend “minute steak and egg”on the menu, the steak was cooked to perfection ) and drinks(their signature cocktail called “the Link” was deliciously refreshing ). I also enjoyed using the 24 hour gym, the sauna room with beautiful light maple colored wood and steam room with luxurious marble. Due to the rain, couldn’t enjoy their pool, but looked nice. One of their restaurants called Kwee Zeen has “build your own salad” on the menu, and I had it with smoked duck breast and Cajun chicken, so good. Overall, I loved Sofitel, the staff always saying bonjour. Was truly staycation magnifique.

Reviewed September 19, 2018

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Dear Guest, As a follow-up of your last review and kind comments, we hope to welcome you back to our hotel very soon. So please do not hesitate to contact us if you have any further enquiries. Sincerely, Franck Loison General Manager

Responded October 10, 2018
Sofitel Kuala Lumpur Damansara
8.8
Excellent
WAN from Malaysia
Couple
Luxury Room, King Bed
Stayed 3 nights in January 2021

Questionable service, but excellent room & facilities”

Had a great start to my short stay on Sun 3 Jan. Check-in process was quick & smooth (except for one female staff nearby who was unmasked when speaking to me, which made me uncomfortable), facilities were in great condition and the room was well-lit & well-designed. No issues there at all and things were neat and clean. When we got back to the hotel one night, it was late and so I requested for 6 bottles of water as I'd received 4 additional bottles of water the night before. I was told by a staff member that 2 at a time was the max that could be provided, which was very odd and clashing with what I had experienced the previous night. I communicated this to the staff, whose only response was 'Oh, ok then.' We would have been fine with only 2 at a time if this was communicated at any point. This is also a really odd policy because we may not want to repeatedly call housekeeping each time we finish a 500ml bottle. In addition, I am thirty this year and have travelled to different countries and also stayed in Sofitel BKK; this is the first time I've heard of such an inane policy limiting a guest to only 2 bottles. If you do insist to enforce this in future, best you include the info on your Agoda page so people have a heads up to not book rooms for this particular branch if they wish to request for additional water bottles. That was a minor blip during my stay, but the most unacceptable to me was during my checkout today Wed 6 Jan AM when I was attended by a staff who only had his mask half-on, below his nose. I requested he pull it back up; my friend and I were appropriately masked. He was reluctant, citing "my glasses would get misty" i.e. his glasses would fog up upon pulling it up. My friend with me, the other guest, was also bespectacled, and yet she had her mask on properly. I insisted, and he did so... only to not pull it up again when it fell down past his nose. I had politely interrupted his previous question of 'when will you be coming back to stay with us?

Reviewed January 06, 2021

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Dear Wan, We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to learn that your stay at our hotel did not meet your expectations and on behalf of my team I would like to sincerely apologize for the lapse in service standards which you have experienced. I will share your comments with our team. We will definitely look into the points that you mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent the same from happening again in the future. Sincerely, George Koumendakos General Manager

Responded June 21, 2021
Sofitel Kuala Lumpur Damansara
9.2
Exceptional
Azni from Malaysia
Business traveler
Luxury Room, Twin Bed
Stayed 2 nights in February 2018

Very new hotel with awesome facilities.”

Have to pay for parking fees. Accessibility from the main road is quite tricky. Nice architecture for a business hotel. I was lucky I was given a view of Bukit Damansara. Other rooms may face another tall building.

Reviewed February 08, 2018

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Bonjour Azni, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent and please rest assured that our management is finding the best solution on the parking for our in house guest as Guest Experience is our first priority. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 29, 2018
Sofitel Kuala Lumpur Damansara
9.6
Exceptional
Jia from Malaysia
Group
Luxury Room, Twin Bed
Stayed 1 night in December 2020

Amazing value for money”

Sofitel offers luxury beyond what I imagined for the price I paid. The rooms and bathroom were clean and comfortable and it doesn't feel as lived in as many other hotels in the area. The only warning is that the attached mall is kind of dead - only ONE restaurant was open the whole weekend. (I've never seen a closed Family Mart!) But that isn't much of an issue because the hotel itself has a fair share of dining options and there are plenty of restaurants in short driving distance.

Reviewed December 15, 2020

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7.6
Very good
jwo from Malaysia
Business traveler
Luxury Room, King Bed
Stayed 5 nights in December 2018

A great hotel that needs some fine tunes”

It is a great hotel. There are few awards saying that this hotel has the best lobby. I do not know what are the evaluation criteria are but there are some pillars in the lobby, which I do not know why the hotel gets the awards. Anyway, few things to improve are the cleanliness and infrastructure. Cleanliness, the windows are not very clean. It is being cleaned but stains of cleaning wipes were seen and the top of wardrobe were having dust. Infrastructure wise, the safe box's batteries were dead and not replaced (informed but less follow up), sauna facility is small and not hot and lobby is a bit crowded. The pick-up and drop-off point/ entrance is crowded during peak hours, lack of parking area nearby. These need to be improved. Overall it is quite a good hotel but location wise is a bit isolated (near Damansara City Mall) to everywhere nearby. As a business traveler, I think it fits the purpose.

Reviewed December 18, 2018

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Dear jwo, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the points you mentioned, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Responded December 20, 2018
Sofitel Kuala Lumpur Damansara
8.0
Excellent
Abdul from United Kingdom
Family with young children
Luxury Room, King Bed
Stayed 3 nights in December 2019

Business oriented hotel, with children concession”

Staff. The staff at the breakfast buffet were impeccible, they were the nicest people in any hotel I've met. Accomodating and sincerely warm. The staff around the rest of the hotel were a little bit unapproachable, Location is in Damansara City, great for business travellers who have appointments around that area but not ideal for holiday travellers who would need to take transport into the city centre. As a holiday traveller I wouldn't stay in this area again. Cleanliness. Rooms were clean but the carpets in the room were an awful colour and design that looks like it was chosen so it would hide any marks/dirt. The design of the carpet looked a but dirty, even though it wasn't. There was fumigation during out stay, there were 4 dead roaches in the hallway that fell from the ceiling. We saw loads of young families in the hotel, a childs/toddlers playroom would have been a nice feature.

Reviewed December 22, 2019

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Bonjour Abdul, Greetings from Sofitel Kuala Lumpur Damansara ! It is always a pleasure to read such a constructive feedback, and I would like to thank you for taking the time to write it. I am truly sorry for the inconvenience you met throughout your stay, but on the other hand I am thrilled to know that our staff, especially the one from our F&B outlet, left you a very good memory ! Also, your remarks concerning our facilities are really helpful, and feel certain that I will let my supervisor know. Please stay safe and take care of you and your family, Warmest regards, Pierre Lambertyn, Guest Experience

Responded May 22, 2020
Sofitel Kuala Lumpur Damansara
8.0
Excellent
Jaaidev from Malaysia
Couple
Luxury Room, King Bed
Stayed 1 night in October 2017

Location”

Location is strategic given that I was looking to stay around the Damansara area, however given it being a new property not many are aware of its location, especially where the Lobby Entrance is situated so it's difficult to call a cab/Uber/Grab. My recommendation is for the hotel to partner up with Uber & Grab to make it easier for drivers to locate the hotel.

Reviewed November 08, 2017

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Bonjour Jaaidev, Thank you for taking the time to share your experience with us. Kindly be informed that the map on Google and Waze has been well updated for the easy convenience for our guest and driver on Uber/Grab. Once again, thank you for choosing us and looking forward welcoming you soon. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
7.6
Very good
Wan from Malaysia
Business traveler
Luxury Room, Twin Bed
Stayed 1 night in July 2020

Staff reception & housekeeping”

I’m not very happy with the engagement between hotel staff where by not friendly. Kindly please notify your guest with well communicate ie, reminder or notice if anything wrong doing by guest. Perhaps this will be my last stay at Sofitel Damansara. For sure not recommended. I’m quite dissappointed, staying for 4 nights but unfortunately poor service that I get during my stay. Kindly improve on your staff communication skill for the bright future.

Reviewed August 01, 2020

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Dear Wan, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We appreciate you taking the time to share your comment about your recent stay with us. I am sorry to hear that our service was not up to your expectations. I can assure you that it doesn't reflect our standards of service and what we strive to achieve every day. Once again thank you for bringing these points to my attention, I will definitely look into it and take the appropriate actions. We sincerely hope that you will give us the chance to welcome you again for a real Sofitel experience Kind Regards Guest Experience Team

Responded September 02, 2020
Sofitel Kuala Lumpur Damansara
6.4
Good
Melissa from Malaysia
Couple
Luxury Room, King Bed
Stayed 2 nights in August 2017

New Hotel”

it's a new hotel in damansara area, the breakfast is ok but for a 5 star hotel I think the choices of food can be more,stayed for 2 nights and the breakfast is nearly same for the 2 days . The room is clean and big. only 1 thing to complaint, if you are driving there please prepare yourself for the expensive parking rate cause the hotel is sharing the packing with dc mall (easily up to rm30 per day) sofitel damansara management, please do something with this.

Reviewed August 21, 2017

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Bonjour Melissa, Thank you for taking the time to share your experience with us. Your valuable feedback is highly appreciated. I am delighted to read that your overall experience with us was excellent and please rest assured that our management is finding the best solution on the parking for our in house guest as Guest Experience is our first priority. Once again, thank you for choosing us and we are looking forward welcoming you to craft another ‘Magnifique’ experience. Sincerely, Thomas Gassner General Manager

Responded May 28, 2018
Sofitel Kuala Lumpur Damansara
8.4
Excellent
Shahiran from Singapore
Family with young children
Luxury Room, King Bed
Stayed 2 nights in December 2018

A good hotel but with poor service”

Pros : new hotel, comfy bed, clean and spacious room, very good location with nearby supermarket. Cons : Front Desk staffs were incompetent and has very poor customer service. When I arrived at the hotel at 2.45pm, the staff told me that my room is not ready and told me to wait for 1 hour. When I asked why, the staff told me that other guest checked out late and also said that I can checked out late as well but at my own risk. Sofitel management, you guys really need it fixed seriously.

Reviewed December 24, 2018

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Dear Shariran, Bonjour and warm greetings from Sofitel Kuala Lumpur Damansara. We very much appreciate you taking the time to review your stay with us. It is always a pleasure to receive positive feedback. I will also look into the point you mentioned regarding the front office, as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope to welcome you again very soon. Best Regards, Vincent Berry Guest Experience

Responded December 24, 2018
Sofitel Kuala Lumpur Damansara
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