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SILA Urban Living
SILA Urban Living
SILA Urban Living
SILA Urban Living
SILA Urban Living
SILA Urban Living
SILA Urban Living

Removed from saved list

8.8

Excellent

1,123 reviews

1,123 reviews

Housekeeping57
Swimming Pool11
Fitness Centre10
See map

8.4

Excellent

Location rating score

Excellent location - 510 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Dolezza House

150 m

Chle

150 m

BIO

250 m

War Remnants Museum

270 m

Nam Ky Khoi Nghia Street

390 m

Popular landmarks
The Independence Palace

690 m

Central Post Office

810 m

Saigon Notre Dame Cathedral

940 m

Ben Thanh Market

1.3 km

A O Show - Lune Production

1.4 km

Closest landmarks
Acoustic Bar

180 m

Consulate of Thailand

310 m

Consulate of Russia

480 m

Traditional Medicine Hospital

510 m

Butterfly

510 m

SILA Urban Living

21 Ngo Thoi Nhiem Street, District 3, Ho Chi Minh City, Vietnam, 7000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the District 3 part of Ho Chi Minh City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous War Remnants Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

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Highlights

Sparkling clean

310 meters to War Remnants Museum

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "A negative COVID-19 test no more than 72 hours, Vaccination certificates, and/or other documents as required by law must be presented at check-in; otherwise check-in may be refused."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Complimentary WIFi in all rooms

Exercise area

Sauna

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Ho Chi Minh City every 10 minutes on Agoda.com
Value for money8.8
Distance to city center1.6 km
Location rating8.4
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport5.4 km

Rooms available at SILA Urban Living

Deluxe Studio
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
2-Bedroom Signature
...
  • Room size: 67 m²/721 ft²
  • Outdoor view
  • 1 queen bed & 1 double bed
Enter dates to see prices
Executive Studio Twin
...
  • Room size: 37 m²/398 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Executive Studio
...
  • Room size: 37 m²/398 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Deluxe 1-Bedroom
...
  • Room size: 48 m²/517 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Executive 1-Bedroom
...
  • Room size: 52 m²/560 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
1-Bedroom Signature
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Staycation Offer - Deluxe Studio - Free Room Upgrade & Benefits
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Signature Two Bedroom Suite
...
  • Room size: 67 m²/721 ft²
  • 1 queen bed
Enter dates to see prices
Deluxe One Bedroom Suite
...
  • Room size: 48 m²/517 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at SILA Urban Living?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at SILA Urban Living?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to SILA Urban Living?

SILA Urban Living is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 800000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, SILA Urban Living has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Ho Chi Minh City with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at SILA Urban Living?

There's an additional charge of 200000 VND for adults and 100000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at SILA Urban Living?

SILA Urban Living features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

What is the smoking policy at SILA Urban Living?

SILA Urban Living does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to SILA Urban Living?

The closest train, metro, or bus station to SILA Urban Living is Saigon Railway Station, 1.5 km away.

What restaurants are nearby SILA Urban Living?

SILA Urban Living’s neighborhood is District 3 which includes popular restaurants such as N21 Restaurant, Cafe Soi Da and C.On Cafe.

What popular shopping places are close to SILA Urban Living?

Shopping options in SILA Urban Living’s District 3 neighborhood include Taka Plaza, BOA Bookstore and Duc Lam Art Gallery.

What are popular attractions near SILA Urban Living?

SILA Urban Living’s location in the District 3 neighborhood makes it close to famous attractions including War Remnants Museum, Tan Dinh Church and Nam Ky Khoi Nghia Street.

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See map

Explore the neighborhood

What people love about SILA Urban Living

  • 10

    Exceptional

    "Excellent hotel highly recommended for anyone"

    My

    |

    February 17, 2020

  • 7.6

    Very good

    "The rooms are lovely and the facilities are excellent."

    Alan

    |

    January 13, 2020

  • 9.2

    Exceptional

    "Overall a very good hotel to stay."

    Chan

    |

    December 24, 2019

Property ranking|Compared to 4,150 Ho Chi Minh City properties
See all rankings
Cleanliness score
9.3/10
Value for money score
8.8/10
Service score
9/10
Room size
48 sqm.
Better than
98
%
of Ho Chi Minh City properties
Better than
96
%
of Ho Chi Minh City properties
Better than
96
%
of Ho Chi Minh City properties
Bigger than
96
%
of Ho Chi Minh City properties
Overall rating:

8.8

Excellent
1,123 reviews
Cleanliness
9.3
Facilities
8.8
Location
8.4
Read all reviews >
What travelers say they love:
The gym is well equipped, good for my husband who is a gym f...
Thi from Vietnam
Family with young children
More about SILA Urban Living

More about SILA Urban Living

SILA Urban Living

Take a good wander and unveil the wonder of Ho Chi Minh City with a stay at SILA Urban Living. Explore the genuine Ho Chi Minh City that most travelers never see, with a stay at SILA Urban Living -- located only 270 m from War Remnants Museum.
At SILA Urban Living, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Ho Chi Minh City even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out and luggage storage can assist with your needs. Packing light is possible at SILA Urban Living thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at SILA Urban Living are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at SILA Urban Living even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, instant coffee and instant tea at your disposal. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, SILA Urban Living goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the steam room and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience Ho Chi Minh City like a true local. Central Post Office is located 810 m away, and is one of the most famous tourist spots to visit and photograph. Never forget your time in Ho Chi Minh City with a special gift or trinket from Ben Thanh Market just 1.3 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 97% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.
Staff and service here are considered high quality by past guests whose ratings put it above 96% of the city's options.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

34 mentions

Breakfast

17 mentions

Swimming Pool

16 mentions

Food & Dining

9 mentions

Languages spoken

  • English
  • French
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Hot tub
  • Sauna
  • Steam room
  • Swimming pool [outdoor]
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Accessible by elevator
  • Blackout curtains
  • Closet
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Dining table
  • Free tea
  • Full kitchen
  • Hair dryer
  • Iron and ironing board
  • Kitchenette
  • Kitchenware
  • LAN Internet in room [free]
  • Linens
  • Lock box in room
  • Microwave
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake up call
  • Walk-in shower
  • Washing machine
  • Wi-Fi [complimentary]
  • Wine glasses
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Cocotte Bistro

  • Cuisine: Asian, French
  • Menu: A-la-carte
Location
21 Ngo Thoi Nhiem Street, District 3, Ho Chi Minh City, Vietnam, 7000
Excellent
Location

8.4

Airports

  • Tan Son Nhat International Airport (SGN)
    5.4 km 18 min drive
  • Can Tho International Airport (VCA)
    132.4 km

Public transportation

  • Saigon Railway Station
    1.5 km
  • Ben Xe Mien Dong Bus Station
    4.4 km

Hospital or clinic

  • Traditional Medicine Hospital
    510 m

Shopping

  • Ben Thanh Market
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • War Remnants Museum
    270 m
  • The Independence Palace
    690 m
  • Central Post Office
    810 m
  • Saigon Notre Dame Cathedral
    940 m
  • Ben Thanh Market
    1.3 km
  • A O Show - Lune Production
    1.4 km
  • Saigon Opera House (Ho Chi Minh Municipal Theater)
    1.5 km
  • Bitexco Financial Tower
    1.9 km
  • Ho Chi Minh Squares
    2.0 km
  • Cu Chi Tunnels
    35.9 km

Nearby landmarks

  • Dolezza House
    150 m
  • Chle
    150 m
  • Acoustic Bar
    180 m
  • BIO
    250 m
  • War Remnants Museum
    270 m
  • Consulate of Thailand
    310 m
  • Nam Ky Khoi Nghia Street
    390 m
  • Yoko
    450 m
  • Bao Tang Phu Nu Nam Bo
    460 m
  • Southern Women's Museum
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 0-4 years old stay for free if using existing bedding.
  • Children 5-11 years old will be charged VND 100,000 for breakfast when using existing bedding.
  • Children 12 years and over are considered as adults.
  • Breakfast price:
    •Breakfast costs VND 200000 per adult per day.
    •Children between 5 - 11 years of age will be charged half the adult price for breakfast.
  • Airport transfer is available at an additional charge of VND 800.000 net per car per way (max 4 people).
  • Airport transfer is available at an additional charge of VND 1.300.000 net per car per way (max 10 people).
  • The breakfast will be changed from set menu to semi buffet from June 14, 2022 until the further notice.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee800000 VND
  • Distance from city center1.6 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)200000 VND

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges0
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 214
  • Room voltage220
  • Year property opened2016
Property announcements

The property’s restaurant is open from 07:00 AM to 10:00 PM.

A negative COVID-19 test no more than 72 hours, Vaccination certificates, and/or other documents as required by law must be presented at check-in; otherwise check-in may be refused.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of SILA Urban Living from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.3
Facilities8.8
Location8.4
Service9.0
Value for money8.8
High score for Ho Chi Minh City
Rating
9+ Exceptional (216)
8-9 Excellent (80)
7-8 Very Good (64)
6-7 Good (14)
<6 Below Expectation (18)
Time of the year
Mar - May (97)
Jun - Aug (66)
Sep - Nov (104)
Dec - Feb (125)
All guests (1,050)
All room types
All languages

Show reviews that mention 

Showing 392 verified guest comments
12345
8.8
Excellent
James from Singapore
Couple
Deluxe Studio
Stayed 2 nights in January 2018

Modern and Refreshing”

This is my first stay with SILA Urban Living (the "hotel") and I really did enjoy my sadly short stay - but am sure to be back again in the near future. I was suppose to have stayed for a total of 2 nights, but due to work exigency, I could only arrive one day later, while my fiancée stays over by herself for the first night. The hotel was very helpful to ensure that there were no inconvenience to my fiancée during the check-in process as the room was booked under my name. The hotel also advised and ensured we got a better priced deal with the hotel in respect of having breakfast at the hotel's restaurant. The hotel is very well situated in District 3, and has many restaurants and bars around the corner serving up local and international cuisine. The rooms were very clean and modern and has been fitted with state of the art electrical appliances - very much like a fitted service apartment, the beds were comfortable with clean sheets and the toilets, well maintained.

Reviewed January 25, 2018

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10.0
Exceptional
Hadi from United States
Solo traveler
Deluxe Studio
Stayed 1 night in May 2017

Great new hotel in up and coming neighborhood”

Immaculate new facilities at this hip hotel. Very clean, modern, efficient, and comfortable. The staff is extremely professional, polite, and always available to help. Beautiful pool is great for swimming laps or lounging poolside. Large and complete gym also has locker rooms, steam room, sauna, and hot tub. Mini-market in the lobby as well as a very stylish restaurant. My room had a spacious bathroom and mini-kitchen...so complete I could have lived there for an extended period of time. Definitely will stay here again next time I'm in Ho Chi Minh City. My first experience in the city, country, and this hotel were so stellar that it is impossible to go anywhere else. In fact, I kept extending my stay because I was so comfortable and having such a great time.

Reviewed June 04, 2017

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10.0
Exceptional
Alan from United Kingdom
Couple
Deluxe Studio
Stayed 4 nights in December 2018

Excellent hotel throughout.”

Ideal hotel for adults visiting Ho Chi Minh. Lovely apartment style rooms with kitchenette so you can eat in or out. Swimming pool, steam room, sauna, jacuzzi and gym all excellent. Would just say that steps down from jacuzzi to steam room/sauna are very slippery especislly when wet. A friend of ours slipped on steps similar to these in Cyprus , banged her head and died so these need to be made non slip. Also tables with loose glass tops in rooms could be a dangerous hazard especially for children. Breakfast is very good. All in all it is a marvellous hotel, not too far from the market or the city centre. We would most certainly stay there if visiting Ho Chi Minh in future.

Reviewed December 29, 2018

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Dear Alan, Thank you for taking the time out of your busy schedule to review our business. Thank you for your kind words and for giving us a high five for all that we do. We are honored by your choice to do business with us and look forward to your next visit. Best regards,

Responded January 02, 2019
SILA Urban Living
9.2
Exceptional
Mehal from Australia
Couple
Deluxe Studio
Stayed 2 nights in August 2019

Perfect”

This was reasonably priced and a great location in Ho Chi Minh City. Most things were within walking distance. The apartments are clean and spacious. Air condition is well situated so it doesn’t blow into your face all night. Would definitely recommend staying here, particularly if you’re travelling in bigger groups. In my opinion it’s not worth getting the breakfast. You can leave the hotel and find much cheaper options.

Reviewed August 18, 2019

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9.2
Exceptional
SU from Malaysia
Family with teens
2-Bedroom Signature
Stayed 3 nights in February 2017

Like Condo like 5 stars hotel”

Overall excellent! They serve breakfast in Ala carte. Even the location is abit away from District 1, but with the comfortable of their accommodation and facilities, I will definitely come back again Sila Urban Living! Appreciate your hospitality, keep it up!

Reviewed February 07, 2017

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9.2
Exceptional
David from Australia
Couple
Executive Studio
Stayed 3 nights in December 2018

Great hotel”

For ho chi Minh city this is a rare find and I have been to hcmc on more than 30 occasions Could not fault this hotel . On the edge of dist 1 but walking distance to Ben than market. Clean ,quiet,no traffic noise . You would almost think you were in a different city. Good little bar right across the road. Will stay here again without hesitation

Reviewed January 06, 2019

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Thank you for taking the time out of your busy schedule to review our business. We are glad you enjoyed staying here with us. We are honored by your choice to do business with us and look forward to your next visit.

Responded January 07, 2019
SILA Urban Living
8.4
Excellent
Yung from Taiwan
Business traveler
Deluxe Studio
Stayed 1 night in July 2018

Good, but need some improvement. ”

Quality is exellent and i will recommend to all my friend. But!!!! Today i spent almost 20 mins to wait that your side checked the room as i checked out... And i asked the receptionist are there any problem at my room? Because i already spent 20 mins for wait... She told me that just wait, she will check again. I could understood vietnamese so i hearing that my room was been check already and no problem... from the intercom... Because your late inform, make the delay of my other schedule... Very disappointed for this mistake!! But i will still say this hotel is the best one in ho chi minh city, hope you could improve and take more training for employee, especially Receptionist.

Reviewed July 22, 2018

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Dear Ms. Yung, Thank you for taking the time to share your comments. We are really sorry that you had to wait unnecessarily for your check-out. We have checked how it has been handled and you are right, our receptionist overheard the "green light". We can assure you that we are addressing that specific issue to ensure significant improvement in that area. We are very glad to hear that you enjoyed the rest of our services and we thank you very much for your recommendation. We hope we will be able to welcome you back! Kind regards, Your Front Office team

Responded July 23, 2018
SILA Urban Living
9.6
Exceptional
Sotiris from Qatar
Group
Deluxe Studio
Stayed 2 nights in November 2016

Excellent as an overall stay.”

We all loved the food, the facilities, the rooms, the staff and the service. The only small piece of criticism I have is that the hot water runs out within a few minutes while showering. We all did especially love the walk in rain shower :) I would definitely recommend this hotel to friends and family visiting Ho Chi Minh and I wouldn't hesitate to book a stay here again on a future visit. Thank you so much for a great time.

Reviewed November 07, 2016

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8.8
Excellent
Thi from Vietnam
Family with young children
Deluxe Studio
Stayed 2 nights in March 2019

Modern serviced apartment with good facilities”

We stayed for 2 nights in Mar 2019 in a Studio with our toddler. It comes with a kitchenette and a good bathroom with a standing shower. The building looks very new and modern. The gym is well equipped, good for my husband who is a gym fanatic. There is a swimming pool and restaurant onsite but we didn't use them so couldn't comment. SILA is in District 3 which is near to District 1. There's several F&B outlets around SILA so finding food and drinks is easy. I would recommend going to Pho Thin - a nicely decorated restaurant serving Hanoi Pho for breakfast. It's just behind the next block from SILA (350m). Delicious!

Reviewed March 13, 2019

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9.2
Exceptional
Fok from Malaysia
Business traveler
1-Bedroom Signature
Stayed 2 nights in October 2018

Luxurious Rooms at Great Pricing”

Sila is a little off the usual popular districts like Ben Thanh or District 1 but it made up with 1. fast efficient check in 2. great spacious lay out with kitchenette, and separate bedroom 3. well placed counters and ample sized work desk 4. fast wifi .. up till 50mbps 5. large shower rooms and very squeaky clean wash basins only thing i wished better was the water pressure and hot water calibration it was ok but had it been stronger .. I would have made it my home !!!

Reviewed October 12, 2018

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Thank you very much for staying with us and for reviewing our property. We will discuss matters with our management team to make improvements on the water pressure and hot water calibration. You are valuable to us and we would love to have the chance to keep you among our most valued customers. We look forward to your next visit. It was truly a pleasure to serve you

Responded October 22, 2018
SILA Urban Living
10.0
Exceptional
Guan from Singapore
Solo traveler
Stayed 1 night in October 2019

5 star service n quality”

It is a pity I only stayed 1 night because SILA exceeded my expectations. The staff delivered 5-star service and tje facilities are well designed, high quality and clean. There's a small mini mart and 24 hours gym and swimming pool. The only problem I had was the room I stayed was facing the row of cafes which had some minimal noise (ompared to the noise at other apartments/hotels I stayed the noise was really minimal but I wss a light sleeper). I requested for a room not facing any road and eventually upgraded to a bigger studio not facing the road at a cost of USD8+ which was well worth the price. The staff was very patient and ensured that the rooms I viewed was to my expectation. Very professional service. I would love to stay there again.

Reviewed October 11, 2019

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8.4
Excellent
Thi from Vietnam
Group
Deluxe Studio
Stayed 1 night in April 2018

Perfect location & swimming pool”

Located in center of Saigon, really easy to go to Dis 1 or 3. Friendly staff with lovely swimming pool, gym, sauna, jacuzzi... Will choose Sila Urban Living on next time!

Reviewed April 16, 2018

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10.0
Exceptional
hai from United States
Solo traveler
Executive Studio
Stayed 1 night in October 2017

Location ”

Love location near by center of Ho Chi Minh ( district 1 )sgraffignare are and make me feel like VIP .will stay in future.

Reviewed October 20, 2017

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9.6
Exceptional
Dean from Vietnam
Couple
Executive 1-Bedroom
Stayed 4 nights in October 2018

One of the best in HCMC”

What I liked: 1. Friendly, accommodating and helpful staff; 2. I needed to print 100 pages and the staff let me used the hotel printer at no charge; 3. The room is very spacious with a nice table that allowed me to do my work; 4. Full kitchen which was great for nights when I didn't feel like eating out; 5. I needed a place to do work and relaxed and this hotel was perfect; 6. The room had a washer/dryer combo which is nice so I didn't have to spend a fortune washing clothes; 7. The gym had brand new equipment and the pool was gorgeous; 8. The hotel is located in a very quiet section of city but not very far from the action; 9. The room and the lobby area of the hotel is very clean.; 10. The price is very reasonable. What I don't like: 1. The washer/dryer machine never quite dried your clothes all the way leaving it damp; 2. Elevator smelled very funny. I don't know why; 3. The food selection at the restaurant is okay. It could be a lot better.

Reviewed October 18, 2018

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Thank you so much for taking a few moments to let us know how we are doing. Our goal at SILA Urban Living is to provide a high level of quality and guest satisfaction and our commitment to you is excellent service. We will look into the issues and do everything we can to correct it as soon as possible. Please visit us again. It will be our honor and delight to serve you

Responded October 22, 2018
SILA Urban Living
8.8
Excellent
Wee from Singapore
Couple
Executive 1-Bedroom
Stayed 5 nights in November 2018

Home away from home”

Sila Urban Living really gave a home away from home feel. location was a little off the main but s short walk to many restaurants.

Reviewed December 06, 2018

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Thank you for giving us a try! Everyone here is working hard to create experiences and deliver first-class products that inspire you to continue visiting us. We hope you make us part of your traditions and we have the privilege to serve you for many years to come. Looking forward to your next visit,

Responded December 07, 2018
SILA Urban Living
9.6
Exceptional
Rachelle from United States
Group
Executive Studio Twin
Stayed 3 nights in March 2019

Spacious & Modern Stay”

We really enjoyed our stay at SILA. The rooms were incredibly spacious. Loved the modern design. Very clean. The kitchen had more than expected and was very convenient for making small meals. The location was close to the heart of the city center yet far enough that it was quiet at night, away from the noise and traffic of the main streets. The only difficulty was communicating with the staff, but they were still friendly and tried to be helpful. Would definitely stay here again when in HCM.

Reviewed April 03, 2019

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8.4
Excellent
Nhung
Solo traveler
Deluxe Studio
Stayed 3 nights in March 2019

Staff customer service needs a lot of improvement ”

The hotel has great facilities BUT their staff lacks customer service skills. They don’t greet customers, are not very helpful and they did not bother to assist with my luggage. I was travelling alone and had 2 cabin luggage, as I left the hotel they let me stroll it out by myself. The security/ door guy saw me but he rather play on his phone than help me. They select customers that they want to assist, if you look rich/wealthy enough they would help you. Unfortunately even though I can afford to stay there I didn’t look rich. If you do stay, please review and let me know what you think of their staff and services they provide. I’m happy with hotel facilities but extremely disappointed with their staff. I stayed in 5 hotels during this VN trip, and Sila has the worse customer service to me. Very disappointing!

Reviewed March 17, 2019

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Dear Ms. Nhung, Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future. Please know that your situation was an exception and we won't allow for repeats as everyone should receive what they paid for, that is our commitment to every one of our customers. We hope you give us a second chance. Rest assured we won't disappoint. At your leisure please reach out to me directly so we can work together toward a satisfactory resolution. We hope to have the chance to welcome you again and meet your expectation. Kind regards, Thi Nguyen Director of Sales and Marketing

Responded March 18, 2019
SILA Urban Living
8.4
Excellent
Nicole from Australia
Family with young children
2-Bedroom Signature
Stayed 2 nights in August 2018

Exceptional quality apartment complex”

Apartment was immaculate and very well appointed with high end appliances. Lovely and spacious with beautiful views of the city. Beds a little firm but still nice and pillows were glorious. We loved the pool area and the gym and yoga room. We noticed a lot of professional clientele and possibly less holiday makers which meant we had the pool to ourselves. The restaurant was lovely but expensive so we tried to find other places but found this difficult in the location. However by our second day we got to know it better. I feel a few more days and we would have really got to know our surrounds. Staff were very nice and professional, it was hard to get assistance though due to language barrier and to know about other local restaurants, as they always suggested theirs. There was a great coffee house across the steeet, and a lady on the corner about a block or two down if you turn left made the best Bahn me I have ever eaten. I would happily stay here again. Thank you Sila.

Reviewed August 09, 2018

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Dear Nicole, Thank you very much for staying with us and for reviewing our property. Our teams always focus on bringing the best experience to all our guests. We will look into some of your concerns and try to improve it. We look forward to wlecoming you back to SiLa soon. Best regards,

Responded August 12, 2018
SILA Urban Living
10.0
Exceptional
Walter from Thailand
Solo traveler
Executive Studio
Stayed 8 nights in November 2018

Exceptional”

The swimming pool, sauna, and steam room were not only extremely clean and adequate, but were also opened 24/7--thus no excuses for gaining weight. Speaking English well, the staff--especially those at the front desk, in the lobby, and outside at the hotel entrance--they all were always there offering to assist you. As a guest, one feels that SILA sincerely caters to you. Walter Williams 12--20 November 2018

Reviewed November 21, 2018

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Thank you Mr Williams, for giving us such high marks. Reading your review was of great encouragement to us. We believe the only way for us to deliver first-class products and experiences is by knowing what our customers love best and that can only be achieved through feedback like yours. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence in customer service. We look forward to your next visit. It was truly a pleasure to serve you

Responded November 23, 2018
SILA Urban Living
10.0
Exceptional
Ann from United States
Business traveler
Deluxe Studio
Stayed 15 nights in May 2017

Great for business travelers and tourists alike”

I've now been at SILA for 3 weeks and it's been such a wonderful experience. All of the facilities are like new—the rooms, fitness center, pool, and restaurant are all top notch. The staff is friendly, kind, and always accommodating. I'd highly recommend this location for any type of traveler!

Reviewed June 13, 2017

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