Travelling to Indonesia? Read all updated requirements before you book.
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers

Removed from saved list

8.7

Excellent

2,310 reviews

2,310 reviews

Housekeeping47
Breakfast30
Shops19
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Gramedia Bookstore

140 m

Wartel Shops

140 m

Plaza Tunjungan

140 m

Tunjungan Mall

220 m

KidZoona

280 m

Popular landmarks
Monkasel (Submarine Monument)

1.6 km

Tugu Pahlawan

1.7 km

Suramadu National Bridge

2.3 km

Bungkul Park

3.3 km

Sampoerna Museum

3.4 km

Closest landmarks
Puskesmas Kedungdoro

240 m

Top Ten & Coyote Bar

260 m

Kantor Garuda Indonesia

320 m

Consulate of Hungary

330 m

Transnet

350 m

Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

Excellent breakfast

Inside city center

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [outdoor]

Hot tub

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

9 travelers have booked today.

Value for money8.3
Distance to city center0.0 Km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Sheraton Surabaya Hotel & Towers

Excellent
Room comfort & quality

8.6

Royal Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Club lounge access, 1 King, City view
...
  • Room size: 240 m²/2583 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Apartment City view
...
  • Room size: 109 m²/1173 ft²
  • City view
  • 1 king bed & 1 queen bed an...
Enter dates to see prices
3 Bedroom Apartment City View
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
1 Bedroom Apartment, 1 Queen City view
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium KIng, Guest room, 1 King, City view, Mid floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Twin, Guest room, 2 Double, City view, Mid floor
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Twin, Club lounge access, Guest room, 2 Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Surabaya Hotel & Towers?

Check-in is from 03:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 460000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Surabaya Hotel & Towers also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Surabaya Hotel & Towers has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 50000 IDR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Surabaya Hotel & Towers?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Sheraton Surabaya Hotel & Towers. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 312180 IDR for adults and 156090 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Sheraton Surabaya Hotel & Towers?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Surabaya Hotel & Towers. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Sheraton Surabaya Hotel & Towers?

On-site venues and convenient event services make Sheraton Surabaya Hotel & Towers an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Sheraton Surabaya Hotel & Towers?

The closest train, metro, or bus station is Gubeng Train Station, 1.5 km away from Sheraton Surabaya Hotel & Towers.

What restaurants are nearby Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers is located in Surabaya Center, famous for good restaurants such as Chop Buntut Cak Yo, X.O. Chinese Cuisine and Wee Nam Kee.

What popular shopping places are close to Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Sheraton Surabaya Hotel & Towers?

Sheraton Surabaya Hotel & Towers is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

Show more questions
See map

Explore the neighborhood

What people love about Sheraton Surabaya Hotel & Towers

  • 9.6

    Exceptional
    Location

    "I think sheraton still one of the best hotel in surabaya with excelent service, excelent location."

    pungki

    |

    June 18, 2022

  • 10

    Exceptional

    "Everything is good, specially food."

    Betsy

    |

    May 20, 2022

  • 9.6

    Exceptional
    Spaciousness

    "It is nice to stay here for few days, cause the room has big space and clean."

    Yusuf

    |

    April 29, 2022

Overall rating:

8.7

Excellent
2,052 reviews
Cleanliness
8.6
Facilities
8.7
Location
9.3
Read all reviews >
What travelers say they love:
For me and my family, this hotel is the right choice.
Erwan from Indonesia
Family with young children
More about Sheraton Surabaya Hotel & Towers

More about Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Sheraton Surabaya Hotel & Towers, with its exceptional location right in the city center.
The facilities and services provided by Sheraton Surabaya Hotel & Towers ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Sheraton Surabaya Hotel & Towers. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Sheraton Surabaya Hotel & Towers include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Sheraton Surabaya Hotel & Towers also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Sheraton Surabaya Hotel & Towers caters to its guests varied dietary restrictions with cuisine types such as halal available.
Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Sheraton Surabaya Hotel & Towers. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the tennis court in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Visit the sights and local attractions of Surabaya during your stay at the hotel. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 340 m away.

Show more
Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

75 mentions

Housekeeping

72 mentions

Food & Dining

57 mentions

Swimming Pool

32 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Free welcome drink
  • Hair dryer
  • Iron and ironing board
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Lock box in room
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke alarm
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Continental
  • Buffet
Restaurants on site

Kafe Bromo

  • Cuisine: Indonesian, International, Local
  • Menu: A-la-carte

Lung Yuan Chinese Restaurant

  • Cuisine: Chinese, Cantonese
  • Menu: Buffet

Kawi Lounge

  • Cuisine: International
  • Menu: Buffet

La Patisserie

  • Menu: Buffet
Location
Jalan Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9.3

Airports

  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km

Public transportation

  • Gubeng Train Station
    1.6 km
  • Pasar Turi Train Station
    1.6 km

Hospital or clinic

  • Puskesmas Kedungdoro
    240 m

Shopping

  • Tunjungan Plaza
    350 m

Convenience store

  • Indomaret
    300 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    350 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.3 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    7.2 km
  • Masjid Nasional Al Akbar Surabaya
    8.7 km

Nearby landmarks

  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Plaza Tunjungan
    140 m
  • Tunjungan Mall
    220 m
  • Puskesmas Kedungdoro
    240 m
  • Top Ten & Coyote Bar
    260 m
  • KidZoona
    280 m
  • DAISO
    300 m
  • Kantor Garuda Indonesia
    320 m
  • Consulate of Hungary
    330 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until18:00
  • Check-out from12:00
  • Check-out until14:00
  • Reception open until00:00

Getting around

  • Airport transfer fee460000 IDR
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)312180 IDR
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Local Tax ID/ Rental LicenseN/A
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors28
  • Number of restaurants2
  • Number of rooms 348
  • Room voltage220
  • Year property opened1995
  • Most recent renovation2010

Parking

  • Daily parking fee50000 IDR

Reviews of Sheraton Surabaya Hotel & Towers from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.6
Facilities8.7
Location9.3
Room comfort and quality8.6
Service8.7
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (575)
8-9 Excellent (344)
7-8 Very Good (411)
6-7 Good (93)
<6 Below Expectation (68)
Time of the year
Mar - May (291)
Jun - Aug (391)
Sep - Nov (314)
Dec - Feb (495)
All guests (2,052)
All room types
All languages

Show reviews that mention 

Showing 1,491 verified guest comments
12345
9.6
Exceptional
Henry from Australia
Family with young children
Deluxe Twin, Guest room, 2 Double, City view, Mid floor
Stayed 1 night in April 2019

Good Hotel to stay with your family”

This is a very old Hotel but the staffs are all polite & very friendly. Chantika (The receptionist) upgraded our room when she found out we were travelling with a 5 yrs youngling and made us a member of Marriott Bonvoy so our daughter can have a free breakfast. Due to Tika initiative - making us a member of the Marriott Bonvoy - we cancelled our hotel in Jakarta and booked JW Marriott instead. Unfortunately the service in Marriott Jakarta wasn't as great as in Sheraton. Muhlis the bell boy, he was very friendly and caring to youngling. Our daughter was impressed and asked us " why do people in Surabaya so polite & friendly?" - this is our first trip to Surabaya and Sheraton made us comfortable during our stay. Our daugther did not want to part with the hotel. I am giving 12 stars out of 10 for Sheraton Surabaya and definately will stay in there when we visit surabaya next time. Big Swimming Pool, Connected to Tunjungan Plaza, Amazing Breakfast - Great Hotel

Reviewed May 01, 2019

See room deals

9.3
Exceptional
Jon from Australia
Couple
Stayed 1 night in March 2014

5 Star from check-in to check-out!”

Meals by tje swimming pool. Professional staff. Fabulous suites.

Definitely Five Star all the way! One of the most enjoyable and nicest hotels I have stayed at in the Shearton Chain. Sadly, I had only booked the one night and moved to another hotel for the remainder of my time in Surabaya. Totally professional, courteous and friendly staff. I entertained local friends in the various restaurants for breakfast, lunch and dinnmerand they were most impressed. The AGODA special rate Deluxe room was excellent value and was spacious and most comfortable. If money is not a major concern, I would very strongly recommend Sheraton Surabaya Hotel & Towers to everyone.

Reviewed March 31, 2014

See room deals

10.0
Exceptional
Budi from Indonesia
Family with young children
Deluxe Twin, Guest room, 2 Double, City view, Mid floor
Stayed 7 nights in October 2020

The Best Hotel in Surabaya”

Choosing Sheraton Hotel as my choice while staying in Surabaya was the right decision ever made. From the very beginning of the check in,all staffs in the reception desk welcomed us very nicely. They let us check in early as soon as the room was available even it's still around 11 am. All the staffs from the front door,bellman,and security also very polite with warm smile greeting everybody that comes in to the hotel. Breakfast was superb. They have the most complete menu that I've ever seen in all other 5 stars hotels. The people in the restaurant led by Ibu Fitri,the manager and all the staffs were also very nice to greet us every morning while offering different kind of menus ,try their specialities. All in all it was a pleasure for us to stay in Sheraton Hotel Surabaya,and for sure we will stay there again the next time we visit Surabaya.

Reviewed November 01, 2020

See room deals

9.0
Exceptional
franky from Indonesia
Business traveler
Stayed 1 night in July 2013

Hotel of chice for business in Surabaya”

Clean, luxurious, with a walking access to a shopping mal

I stayed in Sheraton Surabaya several times. It's friendly staffs, luxurious and clean room and bathroom, good food, centered location and walking access to Tunjungan Plaza Mall are the reasons why this hotel becomes my first choice for every business and family trip to Surabaya. Under Agoda package price the hotel has a very good value for money.

Reviewed August 05, 2013

See room deals

10.0
Exceptional
Graham from Canada
Business traveler
Stayed 2 nights in February 2013

Excellent Quality and Service”

Location, Value, Service, Atmosphere

My first visit to Surabaya and the Sheraton Hotel & Towers. Location of the hotel is perfect for those on business. Club rooms are well kitted out with all the amenities you need during your stay. The complimentary evening Hors d'oeuvres and cocktails allow you to wind down after a long day. Fully equipped fitness area with an excellent sauna/steam rooms. Did not get a chance to use the pool, however it is sizable with a swim up bar. Service from the time of arrival until departure was spot on. They could not do enough for you but allowed you space. Kudos to the staff for making my stay a memorable one.

Reviewed February 11, 2013

See room deals

8.7
Excellent
franky from Indonesia
Business traveler
Stayed 1 night in October 2013

Enjoyable business trip”

Sheraton Surabaya gave me another enjoyable experience when doing business in Surabaya. A clean and comfort room, great breakfast and it's location in the center of the city is the most advantages.

Sheraton Surabaya gave me another enjoyable experience when doing business in Surabaya. I do it several times from time to time and found that Sheraton has became my hotel of choice when I visit Surabaya. The cleanliness and comfort of the room, the breakfast and its location at the center of the city are the things I value most while its connection to a nice mall is another advantage for someone who need to buy something.

Reviewed November 07, 2013

See room deals

10.0
Exceptional
Jeffrey from Singapore
Couple
Stayed 2 nights in May 2018

Great hotel”

I have been to JW Marriott and some other hotls in Surabaya but I loved the Sheraton hotel. I had a quick and fussless check in. The room was neat and tidy. The staff was great, polite and helpful. Best part of the stay was I came down with a sore throat and a fever, my wife enquired the front desk about seeing a nearby doctor and the staff quickly directed me to their in house medical clinic where i was examined by a trained medic and he gave me some tablets that helped me almost immediately. Thanks and I will surely come back again. Strongly this incredible hotel to all. Good luck Sheraton and keep up the standards.

Reviewed May 04, 2018

See room deals

10.0
Exceptional
Hasnorimah from Singapore
Couple
Stayed 2 nights in November 2017

Awesome hotel and great location”

We had such a rough trip on the bus to Surabaya from Bali. Appreciate that the hotel checked us in early when we arrived in such a tired state. Staff were very friendly. Hotel is linked to the Tunjungan Plaza mall. You will never go hungry as there are plenty of food places around. Will come back again. Thanks Sheraton Hotel & Towers for making us feel welcome.

Reviewed December 03, 2017

See room deals

9.2
Exceptional
Yulius from Indonesia
Family with young children
Stayed 2 nights in April 2018

Good hotel in Surabaya City”

Two nights in Sheraton Hotel with children was quite memorable. We got 23th floor with city view. Kids so excited. Swimming pool is good, still OK and quite clean. Breakfast time also very nice with a lot of food variation. This hotel also very close with Tunjungan Plaza Mall. There are access from hotel to the mall. It's easy to look for lunch/dinner and also have the kids to play in the mall. If you are going to have family vacation (with kids) in Surabaya, this hotel is really recommended.

Reviewed May 30, 2018

See room deals

8.7
Excellent
Intan from Indonesia
Business traveler
Stayed 2 nights in May 2014

Convenient and Luxury Hotel. Close to Mall”

Best Location, Luxury, Comfortable

I was staying at Sheraton during my business trip in Surabaya. It was absolutely a nice and luxury hotel. Located in the heart of the city. Shopping center and Restaurant are about 2 minutes walk. Sheraton has direct access to the mall. The receptionist gave me a room located right in the corner which is very big an convenient. So spacious. I will absolutely come back again for my next stay.

Reviewed September 26, 2014

See room deals

10.0
Exceptional
Anwar from Singapore
Family with teens
Stayed 5 nights in December 2015

Location convenience and friendly staff”

The location which is next to Tunjungan Plaza, centrally located which makes it near to Ampel, and other places of attractions, and friendly and courteous staff.

Had a wonderful stay at Sheraton. The staff were helpful and friendly, and mostly courteous. The location which is next to Tunjungan Plaza had made this hotel a hotel of choice for families on holiday especially those with young children. Though the surrounding of the hotel is undergoing development, however, we did not suffer noise or other disamenities. Highly recommended and considering a repeat stay at the next visit to Surabaya.

Reviewed December 17, 2015

See room deals

9.2
Exceptional
Andi from Indonesia
Family with young children
Premium Twin, Guest room, 2 Double, City view, Mid floor
Stayed 2 nights in December 2018

Still one of Surabaya’s best”

We have stayed here multiple times. And in our recent visit the room really showed signs that a refurbishment is imminently needed. Especially in the old deluxe room type. The service though is excellent as always from check in to check out. Breakfast spread is awesome. Location wise, no hotel is better situated than Sheraton surabaya

Reviewed December 12, 2018

See room deals

8.3
Excellent
Clarinda from Singapore
Family with teens
Stayed 3 nights in August 2013

Great Stay at the Sheraton Surabaya”

The Club Room and lounge, service and friendliness of staff, quiet room

We had a fantastic stay at the Sheraton Surabaya. The club room on 24th level was quiet and the staff at the lounge provided excellent and friendly service. The hotel is conveniently located next to Tunjungan Plaza shopping centre which was great as everything else in Surabaya was closed for the Hari Raya holidays. The only down side of our trip was that the hotel was exceptionally crowded as many Indonesians checked into the hotel for the holidays so there was always long queues for breakfast and the pool was always crowded.

Reviewed August 14, 2013

See room deals

8.7
Excellent
KASUN from Indonesia
Business traveler
Stayed 1 night in December 2012

great services.....”

very good services

I'm very satisfied stay in this hotel.... The services are very great full... especially in front desk / receptionist.... a little things likes a common medicine they can provide in a short time (at that time I need a stomach medicine) with a glass of water.... i am very surprise,,,, other hotel this ever happen but they just explain where i can fine that kind of medicine.... I'm very satisfied couse of their cares.... Thaks U Sheraton Surabaya....

Reviewed December 18, 2012

See room deals

9.7
Exceptional
ALVIN from Indonesia
Business traveler
Stayed 1 night in May 2013

Nice as always”

Great location, nice rooms, friendly staff

Sheraton has always been on top of my list if I have to go to Surabaya for business. Everything about this hotel is above average. A lot of times I see they have discounts on Agoda too. Last time my room was upgrade to the Club Room which allow me to check in and out on 25th floor and use executive lounge which has a happy hour from 5 to 8 pm. I never mind free alcohol and snacks :)

Reviewed June 09, 2013

See room deals

10.0
Exceptional
ROMEO from Philippines
Couple
Stayed 2 nights in September 2018

Exceptional”

This is the perfect place to stay in Surabaya. The staff are all smiles, friendly and always ready to assist, from check-in to check-out. Next door is a big mall!! Good jump-off point for tour to Gunung Bromo and Batu Malang, or eating-out in Surabaya (Layar Seafood restaurant, go there). Made our return to Malang / Surabaya a perfect memory tour after 28 years (after our wedding, my wife and I stayed in Malang for almost 1 year). A lot of thanks to hotel concierge staff assistance, esp. Pak Ony. .

Reviewed September 12, 2018

See room deals

8.7
Excellent
Isabella from Singapore
Business traveler
Stayed 2 nights in October 2013

Conveniently Located, connected to Tunjungan Plaza”

clean,large room,good location

I stayed there for a brief period of time, only two days. Packed with business meetings and it was a pleasant stay in Sheraton. No fuss and speedy check-in (I arrived at midnight), every room has iron and ironing board ready which was really helpful (I don't need to call housekeeping and wait for that). Good hot shower and comfortable bed. The hotel is conveniently connected to one of the largest shopping malls in Surabaya. The only downside was the hair dryer wasn't working at all. But overall stay is satisfactory. I will definitely go back there.

Reviewed October 09, 2013

See room deals

9.3
Exceptional
Silvester from Indonesia
Business traveler
Stayed 3 nights in January 2015

nice hotel”

near to shopping centre, nice food and comfort

i had a very nice stay in Sheraton Surabaya. it is very closed to mall so easy for me to enjoy my night after a long day work. except the music that they played in second floor too loud. i think Sheraton is a perfect place to stay while in Surabaya

Reviewed January 27, 2015

See room deals

10.0
Exceptional
Glenda from Indonesia
Solo traveler
Stayed 2 nights in December 2012

nice hotel”

Near to the mall

i really enjoy staying in sheraton surabaya hotel. the staffs are friendly and the breakfast also got many varieties. will definitely stay here again on my next trip to surabaya.

Reviewed January 23, 2013

See room deals

8.3
Excellent
hendry from Indonesia
Family with young children
Stayed 1 night in August 2013

Still, family friendly! ”

Nice room, strategic location, clean

That was my third stay at Sheraton Surabaya Hoten and Towers. There should be a reason why I kept coming back to this hotel. No doubt that Sheraton provide a good service for hotel and room itself. The officer works very responsive to our request and question. My wife and 4 children do enjoy the stay as well. Will coming back for sure!

Reviewed August 26, 2013

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss