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Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai

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8.8

Excellent

2,062 reviews

2,062 reviews

See map

8.8

Excellent

Location rating score

Excellent location - 760 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Genesis International Tailors

50 m

Hamerkaz lametayel

170 m

Ambassador Fashions

210 m

Art in Paradise, Chiang Mai 3D Art Museum

250 m

k market

280 m

Popular landmarks
Chiang Mai Night Bazaar

770 m

Tha Phae Gate

1.3 km

Wua Lai Walking Street

1.3 km

Wat Chedi Luang

1.7 km

Wat Phra Singh (Gold Temple)

2.2 km

Closest landmarks
Peak Spa & Beauty Salon

110 m

Veterinary Clinic

140 m

Hollywood Smile

250 m

Crystal Cave Pub

300 m

Elite Smile

340 m

Shangri-La Chiang Mai

89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Chang Khlan part of Chiang Mai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Wat Chedi Luang. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

250 meters to Art in Paradise, Chiang Mai 3D Art Museum

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Chiang Mai every 1 minutes on Agoda.com
Value for money8.5
Distance to city center2 km
Location rating8.8
Nearest airportChiang Mai International Airport (CNX)
Distance to airport4.0 km

Rooms available at Shangri-La Chiang Mai

Excellent
Room comfort & quality

8.9

Deluxe Pool View 2 Twin
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Suite King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Pool View 1 King
...
  • Room size: 43 m²/463 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Executive Suite Double Room
...
  • Room size: 86 m²/926 ft²
  • Mountain view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Premier Room 2 Twins
...
  • Room size: 58 m²/624 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Room 1 King
...
  • Room size: 58 m²/624 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Horizon Club Deluxe Twin Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Horizon Club Deluxe Double Room
...
  • Room size: 43 m²/463 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Chiang Mai?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Chiang Mai?

Shangri-La Chiang Mai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Chiang Mai also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Chiang Mai has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Chiang Mai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Chiang Mai?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Shangri-La Chiang Mai. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 755 THB for adults and 378 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Chiang Mai?

Shangri-La Chiang Mai features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Shangri-La Chiang Mai?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Shangri-La Chiang Mai. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Shangri-La Chiang Mai?

On-site venues and convenient event services make Shangri-La Chiang Mai an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Shangri-La Chiang Mai?

Shangri-La Chiang Mai does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Shangri-La Chiang Mai?

Shangri-La Chiang Mai’s neighborhood is Chang Khlan which includes popular restaurants such as Nakara Jardin, Da Antonio and my kitchen.

What popular shopping places are close to Shangri-La Chiang Mai?

Shopping options in Shangri-La Chiang Mai’s Chang Khlan neighborhood include Genesis International Tailors, Ambassador Fashions and Leather Craft.

What are popular attractions near Shangri-La Chiang Mai?

Shangri-La Chiang Mai’s location in the Chang Khlan neighborhood makes it close to famous attractions including Art in Paradise, Chiang Mai 3D Art Museum, Alliance Française and Sacred Heart Cathedral.

What popular natural sightseeing spots are close to Shangri-La Chiang Mai?

Shangri-La Chiang Mai’s nearby natural sights include Hamerkaz lametayel and Elephant Village Sanctuary located in the same Chang Khlan area.

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Explore the neighborhood

What people love about Shangri-La Chiang Mai

  • 10

    Exceptional

    "A grand hotel in the heart of Chiang Mai."

    Siriluck

    |

    September 28, 2021

  • 9.6

    Exceptional
    Staff 

    "Polite staff, wonderful view, many green plants gives fresh air, enough and various facilities."

    Chung

    |

    April 26, 2021

  • 9.6

    Exceptional

    "Good swimming pool with slider"

    Noppadol

    |

    March 29, 2021

Property ranking|Compared to 3,027 Chiang Mai properties
See all rankings
Room comfort score
8.9/10
Room size
52 sqm.
Cleanliness score
9.1/10
Couples review score
8.9/10
Better than
97
%
of Chiang Mai properties
Bigger than
93
%
of Chiang Mai properties
Better than
91
%
of Chiang Mai properties
Better than
90
%
of Chiang Mai properties
Overall rating:

8.8

Excellent
2,062 reviews
Cleanliness
9.1
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
The room and the bathroom are large, clean and neat.
Pichanun from Thailand
Couple
More about Shangri-La Chiang Mai

More about Shangri-La Chiang Mai

Shangri-La Chiang Mai

Take advantage of the many attractions Chiang Mai has to offer with a stay at Shangri-La Chiang Mai.
Shangri-La Chiang Mai provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Chiang Mai.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Shangri-La Chiang Mai. Some rooms at Shangri-La Chiang Mai are equipped with air conditioning for your convenience. Some rooms at Shangri-La Chiang Mai include special design features like a separate living room. The hotel also offers a refrigerator, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Shangri-La Chiang Mai. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Never let a day go wasted when you're at Shangri-La Chiang Mai with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like non-motorized water sports. Water sports are incredibly convenient with water park provided by Shangri-La Chiang Mai.
Have fun without traveling far, by taking advantage of the ping-pong table, yoga room and tennis court at Shangri-La Chiang Mai. Have fun with your friends or family, or even meet new people at the games room and shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Chiang Mai during your stay at the hotel. The best way to remember your time in Chiang Mai is with a nice gift at Chiang Mai Night Bazaar located about 760 m away. An afternoon of browsing the works at Art in Paradise, Chiang Mai 3D Art Museum located 240 m away can familiarize you with the local art scene.


Reasons to stay here

Guests who stayed here rated the facilities above 95% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 97% of other accommodations in Chiang Mai.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Swimming Pool

83 mentions

Breakfast

34 mentions

Housekeeping

32 mentions

Food & Dining

28 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Thai

Accessibility

  • On-site accessible restaurants / lounges
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Water park
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Complimentary tea
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Separate shower/bathtub
  • Sewing kit
  • Shoeshine kit
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

China Kitchen

  • Cuisine: Chinese
  • Menu: Buffet, A-la-carte

Dhala wine lounge

  • Cuisine: International, Italian, Thai
  • Menu: Buffet

KAD KAFÉ

  • Cuisine: Chinese, European, Indian
  • Menu: Buffet, A-la-carte

The Lobby Lounge

  • Cuisine: International
Location
89/8 Chang Klan Road, Chang Khlan, Chiang Mai, Thailand, 50100
Excellent
Location

8.8

Airports

  • Chiang Mai International Airport (CNX)
    4.0 km 20 min drive
  • Lampang Airport (LPT)
    77.1 km 1.6 hour drive

Public transportation

  • Chiang Mai Railway Station
    1.8 km 12 min drive
  • Saraphi
    8.8 km

Hospital or clinic

  • Veterinary Clinic
    140 m

Shopping

  • Chiang Mai Night Bazaar
    770 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • Chiang Mai Night Bazaar
    770 m
  • Tha Phae Gate
    1.3 km
  • Wua Lai Walking Street
    1.3 km
  • Wat Chedi Luang
    1.7 km
  • Wat Phra Singh (Gold Temple)
    2.2 km
  • Chiang Mai Zoo
    6.5 km
  • Wat Phra That Doi Kham
    8.8 km
  • Chiang Mai Night Safari
    9.7 km
  • Elephant Rescue Park
    41.6 km

Nearby landmarks

  • Genesis International Tailors
    50 m
  • Peak Spa & Beauty Salon
    110 m
  • Veterinary Clinic
    140 m
  • Hamerkaz lametayel
    170 m
  • Ambassador Fashions
    210 m
  • Hollywood Smile
    250 m
  • Art in Paradise, Chiang Mai 3D Art Museum
    250 m
  • k market
    280 m
  • Crystal Cave Pub
    300 m
  • Suriwong Book Centre
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 12 year(s).

Others
  • Please note that the provincial tax of 0.8% is already included in the room rate.
  • Breakfast buffet is served daily from 6:00 AM to 10:00 AM at Kad Kafe Restaurant. Additional charges apply.
  • Children under 6 years old will receive breakfast free of charge.
  • Children 6-11 years old will be charged THB 370 for breakfast per day.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center2 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)755 THB

The property

  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 277
  • Room voltage220
  • Year property opened2005

Reviews of Shangri-La Chiang Mai from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities9.0
Location8.8
Room comfort and quality8.9
Service9.1
Value for money8.5
High score for Chiang Mai
Rating
9+ Exceptional (593)
8-9 Excellent (278)
7-8 Very Good (186)
6-7 Good (72)
<6 Below Expectation (54)
Time of the year
Mar - May (251)
Jun - Aug (327)
Sep - Nov (257)
Dec - Feb (348)
All guests (1,508)
All room types
All languages

Show reviews that mention 

Showing 1,183 verified guest comments
12345
10.0
Exceptional
CHEW from Malaysia
Family with teens
Deluxe Room 2 Twins
Stayed 3 nights in January 2019

Excellent service and environment”

The staff at the front desk was very friendly and observant. It was my child's birthday and cakes were sent to us upon arrival, made our first day there. Also, our room was very clean and spacey. However, reminders were needed to add another set of towels every night after the first day as we had 3 people staying in the room which was for 2 initially. Overall, it was very pleasant to stay in Shangri-la Hotel with wide variety of breakfast selections and not to mention, all the staff speak English very well and are all polite and friendly. We did not have a problem going around in city especially with the help of the staff at the concierge and gate. Lastly, I would just like to praise the hotel for its safety.

Reviewed February 01, 2019

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10.0
Exceptional
Ron from Thailand
Couple
Deluxe Room 1 King
Stayed 1 night in December 2020

Simpy Superb”

What an incredible experience! We were welcomed warmly by the staff. The facilities are amazingly beautiful and clean... and were decorated for Christmas. Gorgeous. When the staff (particularly Ms. Dream) found out that we were celebrating our 17th wedding anniversary, and that we were mourning the loss of our furry-child, she made sure everything was absolutely perfect for our stay. All of the staff were incredibly kind, helpful, and offered impeccable service. My wife and I could not be more pleased and thankful for our experience at Shangri La Hotel Chiang Mai.

Reviewed December 15, 2020

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Dear Ron, Thank you for taking the time to share your feedback, following your recent visit. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are part of those key elements which differentiate us. I am very pleased to read that you had a pleasant staying experience in our urban resort and that you were impressed by our special set up in your room. Nothing could be more inspiring than your recognition and we will continue to work hard to be able to create other memorable experiences for you and your family on your next visit, hopefully soon. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded December 18, 2020
Shangri-La Chiang Mai
10.0
Exceptional
ploenpun from Hong Kong SAR, China
Family with teens
Horizon Club Deluxe Twin Room
Stayed 1 night in December 2019

Great location. Good value on the Horizon club floor.”

It is near the night bazaar but not crowded. We can go everywhere easily and not far. We got the room on Horizon club floor . It is very good value as we have our own check in check out in the lounge where there are always food and drinks available all day long. Staff are very friendly and helpful... ( only 1 thing i think hotel need to be improved is the Thai food .. This is Thailand i expect to have good Thai food .Other style of food are ok but thai food are not nice . i think the hotel may not have Thai chef that why Thai food in the hotel is tasteless and not correct ingredients. ) Overall Shangrila Chiangmai is very good . I still want to come back to stay here next time.

Reviewed December 12, 2019

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Dear ploenpun, Thank you for taking the time sharing your feedback related to you recent stay with us. We are extremely delighted to learn that you have found your home away from home in our hotel, and we have at the same time noted your comments regarding tasteless and incorrect of the ingredients of the Thai Food and rest assured that the matter has been shared with our Executive Chef for his attention. We look forward to the pleasure of welcoming you back in the near future, and please feel free to contact me directly, if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Paul from Singapore
Couple
Stayed 3 nights in July 2020

Womnderful property Living up to its' Great Brand Reputation ”

I had asked for a high room, with a view. I got that, a gorgeous, large, well-appointed room, a large bathroom and good fittings. The property is stunning and well maintained. The breakfast is lovely, with amazing home-made Granola and yogurt, spectacular. Had the Lobster Feast dinner with unlimited lobster and many other seafood options. Good value. The staff are delightful and the Service exceptional. one minor mishap was dealt with immediately and managed exceptionally well by the Restaurant Manager, the true sign of good training and professionalism. Thoroughly enjoyed my few days stay here, I would not hesitate to have another stay.

Reviewed August 10, 2020

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Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. My team joins me in thanking you for your generous commendations and we look forward to welcoming you back to our beautiful urban resort soon again.

Responded October 12, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Siriluck from Thailand
Group
Deluxe Room 1 King
Stayed 2 nights in November 2020

Grand hotel in the heart of Chiang Mai”

A grand hotel in the heart of Chiang Mai. Like other Shangri-la hotels, it offers a luxury stay with all 5-star facilities, spacious and clean room and great breakfast buffet. Service was very nice, polite and attentive. My family and I had a very nice stay.

Reviewed September 28, 2021

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10.0
Exceptional
SEREYRATTANAK from Cambodia
Family with teens
Deluxe Room 2 Twins
Stayed 2 nights in November 2019

Perfect ”

I don’t usually leave review for hotels but this is exceptional . Delisted having been to Chiang Mai a few times before, I had no idea where to bring my mom but the hotel’s concierge staff had so much knowledge of where to go , what to do /see/eat . Everybody was very helpful and friendly including the lady bartender at the lobby or the gym staff . I felt warmed and welcomed . Great two nights with my mother there ☺️

Reviewed November 20, 2019

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Thank you for taking the time to share your feedback following your recent stay at Shangri-La Hotel, Chiang Mai. My team joins me in thanking you for your generous commendations and we look forward to welcoming you back to our beautiful urban resort soon again.

Responded October 20, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Jettaya from Thailand
Couple
Deluxe Room 1 King
Stayed 2 nights in November 2020

One of the best hotel in Chiang Mai”

The hotel staff Khun Yo, Front Desk, is very friendly and helpful as well as the rest of staffs. Comfortable room and wide variety of breakfast choice. Love the water pressure in the shower. It beats all the places I have been to

Reviewed November 04, 2020

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Dear Jettaya, Thank you for taking the time to post such a glowing review of your recent stay at Shangri-La Hotel, Chiang Mai. It is my pleasure to find out that we have all succeeded in providing you an enjoyable stay, thanks to our genuine hospitality from the heart, and particularly to Khun Yo our friendly Guest Service Agent, whose undivided passion makes him exemplary role models for the whole team to be inspired from. We all look forward to welcoming you back in the not too distant future. Until then we wish you all the best. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Karel from Singapore
Family with young children
Stayed 1 night in August 2020

Great Hotel”

We had an excellent time. The staff were very accommodating and helpful. The rooms were clean and good value for money.

Reviewed November 22, 2020

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Dear Karel, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 23, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Karen from Thailand
Business traveler
Deluxe Room 2 Twins
Stayed 2 nights in September 2019

Excellent stay with a knee injury”

I was attending a workshop for teachers at the Shangri La. As I was on crutches at the time I booked transport from and to the airport. The hotel allocated a room with adaptations for disabled guests and provided a wheelchair. The staff were great in helping me get around the hotel, especially serving me at a table for the buffet breakfasts and lunches. Exceptional service. Thank you.

Reviewed September 30, 2019

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10.0
Exceptional
Purepan from Thailand
Business traveler
Deluxe Double Room with Pool View
Stayed 2 nights in January 2020

GREAT PLACE TO STAY”

the room is clean and the staff very helpful. Love it.

Reviewed January 27, 2020

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Dear Purepan, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Natsurang from Thailand
Couple
Deluxe Double Room
Stayed 2 nights in September 2020

Shangri La standard won't disappoint you”

Spacious room, excellent service, everything is within expectation. Suitable for families with seniors.

Reviewed September 09, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded October 12, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Manisa from Thailand
Business traveler
Deluxe Double Room
Stayed 4 nights in August 2020

Great stay with awesome service!”

We had a super comfortable stay at the hotel. It would be better if the opening hour for the fitness got extended. (Open earlier and close late).

Reviewed March 29, 2021

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9.6
Exceptional
Judy from Australia
Solo traveler
Deluxe Double Room
Stayed 2 nights in October 2019

A must in Chiang Mai”

The staff here are amazing, you are spoilt from the moment you enter the resort. They go out of their way to please you. I have loved Chiang Mai, so much to see and do and time to relax as well. Fabulous holiday I will be back

Reviewed November 02, 2019

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Dear Judy, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
10.0
Exceptional
Lee from United States
Couple
Deluxe Room 2 Twins
Stayed 1 night in February 2020

Exceptional”

Excellent hotel, the staff was very friendly and great location

Reviewed February 29, 2020

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Responded October 20, 2020
Shangri-La Chiang Mai
9.6
Exceptional
WONSEOK from South Korea
Family with young children
Horizon Club Premier Double Room
Stayed 2 nights in July 2019

Excellent lounge staff!!”

We stayed in the club room, so we used the club lounge. The lounge staff was friendly, kind, and warm.... the best!!

Reviewed July 16, 2019

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9.6
Exceptional
Julian from Canada
Solo traveler
Horizon Club Deluxe Twin Room
Stayed 2 nights in October 2019

Stellar Hotel”

Everything is exceptional, the rooms are great, the staff is excellent and so eager to help, the facilities are nice. Good place to bring a family.

Reviewed October 29, 2019

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9.6
Exceptional
Pichanun from Thailand
Couple
Deluxe Room 1 King
Stayed 1 night in November 2020

Exceptional”

Overall is impressive. The room and the bathroom are large, clean and neat. Breakfast is exceptional.

Reviewed December 03, 2020

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Dear Pichanun, Thank you for taking the time to share your feedback, following your recent visit at Shangri-La Hotel, Chiang Mai. It is extremely delightful to learn that you had an enjoyable staying experience with us. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded December 07, 2020
Shangri-La Chiang Mai
9.6
Exceptional
Kevin from United States
Business traveler
Stayed 3 nights in October 2018

Wonderful Place!”

Excellent service and great location. The Shangri-La in Chiang Mai is absolutely wonderful and right down from the night bazaar!

Reviewed May 09, 2019

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10.0
Exceptional
Angelia from Singapore
Family with young children
Horizon Club Deluxe Twin Room
Stayed 2 nights in November 2019

Exceptional”

The hotel, from the staff to the facilities did not disappoint.

Reviewed November 23, 2019

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Dear Angelia, Thank you for staying at Shangri-La Hotel, Chiang Mai and for posting this review. We truly believe in delivering hospitality from heart and I shall certainly pass on your warm note to my colleagues who are always pleased to hear thoughtful feedback from our valued guests like you. It will be our pleasure to offer you another delightful experience at Shangri-La Hotel, Chiang Mai, in the near future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
9.2
Exceptional
Madeleine
Couple
Deluxe Room 2 Twins
Stayed 3 nights in January 2020

Exceptional”

We really enjoyed our stay at the Shangri La! Our only concern was the cleanliness of the hot tub area. It was quite dirty in the tub. Otherwise the room was amazing, the staff were awesome! Very happy!

Reviewed January 24, 2020

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Dear Madeleine, Thank you for taking the time sharing your feedback related to you recent stay with us. We are delighted to learn that you have found your home away from home in our hotel, and we have at the same time noted your comment regarding the cleanliness of the bathtub area in your room and rest assured that the matter has been shared with our Executive Housekeeper for his attention. We look forward to the pleasure of welcoming you back in the near future, and please feel free to contact me directly, if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager

Responded November 06, 2020
Shangri-La Chiang Mai
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