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Sapa Highland Resort & Spa
Sapa Highland Resort & Spa
Sapa Highland Resort & Spa
Sapa Highland Resort & Spa
Sapa Highland Resort & Spa
Sapa Highland Resort & Spa
Sapa Highland Resort & Spa

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8.3

Excellent

341 reviews

341 reviews

View8
Breakfast7
Housekeeping5
See map

7.9

Very good

Location rating score

Very good location
Exceptional for walking
Parking
FREE
Walkable places
Muong Hoa Valley

20 m

Sapa Culture Museum

110 m

Quang Truong Square

140 m

Sun Plaza

210 m

The Stone Church (Holy Rosary Church)

310 m

Popular landmarks
Sun World Fansipan Legend

510 m

Ham Rong Mountain

920 m

Cat Cat Ethnic Village

1.1 km

Love Waterfall

4.6 km

Thac Bac Waterfall (Silver Falls)

7.0 km

Closest landmarks
Sapa Tourist Information Center

200 m

Hung's Organic farm

390 m

Lao Chai Village

390 m

Sapa Hospital

390 m

Ta Van Village

450 m

Sapa Highland Resort & Spa

07 Thac Bac, Sapa City Center, Sapa, Vietnam, 330000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sapa City Center part of Sapa, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Fansipan Mountain. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

30 meters to Muong Hoa Valley

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Eco & Adventure
Hiking
Workout and Leisure
Exercise area
Swimming pool [indoor]
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

Value for money8.3
Distance to city center0,5 km
Location rating7.9
Nearest airportDien Bien Phu Airport (DIN) - Vietnam
Distance to airport134.9 km

Rooms available at Sapa Highland Resort & Spa

Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
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Deluxe Double
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
Superior Twin
...
  • Room size: 22 m²/237 ft²
  • Garden view
  • 2 single beds
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Standard Double
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 double bed or 2 single be...
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Deluxe Triple Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 1 single bed and 1 queen be...
Enter dates to see prices
Superior Double
...
  • Room size: 22 m²/237 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Triple Room (3 Single Beds)
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 3 single beds
Enter dates to see prices
Family - 2 Queens
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Suite with Mountain View
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
Family Room
...
  • Room size: 35 m²/377 ft²
  • Mountain view
  • 1 queen bed and 2 single be...
Enter dates to see prices

Frequently asked questions

Does Sapa Highland Resort & Spa have a hot tub?

Sapa Highland Resort & Spa does not have a hot tub.

What time is check-in and check-out at Sapa Highland Resort & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 9000000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sapa Highland Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sapa Highland Resort & Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Sapa with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sapa Highland Resort & Spa?

Wake up to a great buffet breakfast at Sapa Highland Resort & Spa. There's an additional charge of 150000 VND for adults and 200000 VND for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher diet is prepared with the utmost care and attention.

What is the smoking policy at Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Sapa Highland Resort & Spa?

The closest train, metro, or bus station to Sapa Highland Resort & Spa is Sapa Bus Station, 1.4 km away.

What restaurants are nearby Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa’s neighborhood is Sapa City Center which includes popular restaurants such as Sapa O'Chau Cafe, Red Dao House Restaurant and Turning In.

What popular shopping places are close to Sapa Highland Resort & Spa?

Shopping options in Sapa Highland Resort & Spa’s Sapa City Center neighborhood include Sapa Market, Can Cau Market and Love Market.

What are popular attractions near Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa’s location in the Sapa City Center neighborhood makes it close to famous attractions including Sun World Fansipan Legend, Quang Truong Square and The Stone Church (Holy Rosary Church).

What popular natural sightseeing spots are close to Sapa Highland Resort & Spa?

Sapa Highland Resort & Spa’s nearby natural sights include Fansipan Mountain, Muong Hoa Valley and Love Waterfall located in the same Sapa City Center area.

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See map

Explore the neighborhood

What people love about Sapa Highland Resort & Spa

  • 9.6

    Exceptional
    Staff 

    "Great staff and service."

    James

    |

    July 7, 2019

  • 7.6

    Very good
    Staff 

    "Staff very helpful and good hotel"

    yohan

    |

    June 5, 2019

  • 8.4

    Excellent

    "Lovely room and valued breaky with Millions dollars of View also Massage and Spa was an awesome."

    sangho

    |

    March 27, 2019

Property ranking|Compared to 372 Sapa properties
See all rankings
Room size
35 sqm.
Cleanliness score
8.8/10
Service score
8.5/10
Value for money score
8.3/10
Bigger than
87
%
of Sapa properties
Better than
86
%
of Sapa properties
Better than
77
%
of Sapa properties
Better than
75
%
of Sapa properties
Overall rating:

8.3

Excellent
341 reviews
Cleanliness
8.8
Facilities
8.0
Location
7.9
Read all reviews >
What travelers say they love:
Big rooms, Nice Views, Great Breakfast,
Cherie from Australia
Group
More about Sapa Highland Resort & Spa

More about Sapa Highland Resort & Spa

Sapa Highland Resort & Spa

Enjoy both relaxation and cultural exploration offered by Sapa at Sapa Highland Resort & Spa.
The superior services and facilities offered at Sapa Highland Resort & Spa will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Sapa can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
Wear your favorite outfits again and again thanks to the laundry service offered at Sapa Highland Resort & Spa. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Sapa Highland Resort & Spa. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Sapa Highland Resort & Spa. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sapa Highland Resort & Spa offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Sapa Highland Resort & Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Sapa Highland Resort & Spa is ready to serve your most specific needs. A selection of food types including kosher options is available for guests with dietary restrictions.
Once there, be sure to check out karaoke rooms and bar for some in-house nighttime fun. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Sapa Highland Resort & Spa promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, steam room, spa and sauna. The poolside bar at Sapa Highland Resort & Spa gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's hiking trails. No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area.


Around the property

While in Sapa, take some time to venture outside of Sapa Highland Resort & Spa. Tourists travel from around the world to see Cat Cat Ethnic Village, which is an easy visit just 1.0 km away.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 86% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 86% of other options in the city.
This accommodation beats more than 85% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8

Most talked about facilities

Breakfast

7 mentions

Food & Dining

3 mentions

Housekeeping

3 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Vietnamese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hiking
  • Hot tub
  • Karaoke
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Breakfast in room
  • Face coverings on staff
  • Hand sanitizer

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [kosher]
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Elevator
  • Fireplace
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Balcony/terrace
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Hair dryer
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

Four Seasons

  • Cuisine: American, Asian
  • Menu: Buffet, A-la-carte
Location
07 Thac Bac, Sapa City Center, Sapa, Vietnam, 330000
Very good
Location

7.9

Airports

  • Dien Bien Phu Airport (DIN) - Vietnam
    134.9 km
  • Wenshan Puzhehei Airport (WNH) - China
    145.7 km

Public transportation

  • Sapa Bus Station
    1.5 km

Hospital or clinic

  • Sapa Hospital
    390 m

Shopping

  • Sapa Market
    1.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    720 m
What's nearby

Popular landmarks

  • Muong Hoa Valley
    20 m
  • Quang Truong Square
    140 m
  • The Stone Church (Holy Rosary Church)
    310 m
  • Sun World Fansipan Legend
    510 m
  • Ham Rong Mountain
    920 m
  • Cat Cat Ethnic Village
    1.1 km
  • Love Waterfall
    4.6 km
  • Thac Bac Waterfall (Silver Falls)
    7.0 km
  • Ta Phin Village
    7.1 km
  • Fansipan Mountain
    7.5 km

Nearby landmarks

  • Muong Hoa Valley
    20 m
  • Sapa Culture Museum
    110 m
  • Quang Truong Square
    140 m
  • Sapa Tourist Information Center
    200 m
  • Sun Plaza
    210 m
  • The Stone Church (Holy Rosary Church)
    310 m
  • Love Market
    320 m
  • Indigo Cat
    340 m
  • Notre Dame Cathedral Sapa
    350 m
  • Victoria SaPa Spa
    370 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee9000000 VND
  • Distance from city center0,5 km

Extras

  • Breakfast charge (unless included in room price)150000 VND

The property

  • Local Tax ID/ Rental License330000
  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 185
  • Year property opened2017
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Sapa Highland Resort & Spa from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.8
Facilities8.0
Location7.9
Service8.5
Value for money8.3
High score for Sapa
Rating
9+ Exceptional (40)
8-9 Excellent (16)
7-8 Very Good (28)
6-7 Good (5)
<6 Below Expectation (13)
Time of the year
Mar - May (30)
Jun - Aug (24)
Sep - Nov (17)
Dec - Feb (31)
All guests (258)
All room types
All languages

Show reviews that mention 

Showing 102 verified guest comments
12345
10.0
Exceptional
Chanoknan from Thailand
Group
Deluxe Triple, Guest room, 3 Twin/Single Bed(s)
Stayed 1 night in March 2019

Lovely hotel!”

The hotel is situated on an uphill part of sapa town. I did walked up and down to the town center all the time; a bit of a workout I would say! The first time you get to town center I would recommend getting a taxi if you have a big luggage. Very difficult to clime with those! The room was lovely and looked exactly as in photos. Staff was very helpful and speak good English. Breakfast was plentiful and good. Overall a nice stay!

Reviewed March 10, 2019

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Dear Sir/Madam Chanoknan, It is amazing hearing your great compliments for the warm and personalized service and comfortable room for your recent stay at Sapa Highland Resort & Spa . Thank you very much for sharing. We appreciate your recognition for the friendly and caring service. Thank you Wishing you a good day ahead and looking forward to having another opportunity to welcoming you back in the future. Best regards, Hoang Trang (Ms.) Assistant Sales Manager

Responded March 12, 2019
Sapa Highland Resort & Spa
9.6
Exceptional
Adele from Singapore
Group
Deluxe Triple, Guest room, 3 Twin/Single Bed(s)
Stayed 2 nights in December 2017

Thank you Sapa Highlands!”

The staff at Sapa Highlands were great, always friendly, and accommodating. The hotel itself was lovely as well, great facilities to keep us occupied, and the room was much larger than we had expected and it was a pleasant surprise. We would definitely recommend lodging here to our friends.

Reviewed December 25, 2017

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Dear Mr./Ms. Adele, Thank you very much for your review and I am very happy you enjoyed your stay with us so much especially the spacious rooms made your stay so comfortable and relaxing. Our staff work hard on creating memorable experiences every guest while staying with us, we are delighted that you felt this warm and genuine hospitality from our staff. Thank you for having given us an opportunity to serve you. Best regards, Nguyen Lan (Ms.) Sales & Maketing Executive

Responded March 10, 2018
Sapa Highland Resort & Spa
10.0
Exceptional
Christopher from United Kingdom
Group
Superior Double
Stayed 4 nights in February 2018

Fabulous Sapa Hotel”

We stayed four nights in Sapa and can't praise the Highland Hotel enough. The location, just away from the central square means it's quiet but still close enough to walk to and from the centre. The hotel and rooms are clean and well maintained and there's a great breakfast buffet to get you started in the mornings.

Reviewed March 02, 2018

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Dear Mr./Ms. Christopher We very much appreciate your comments regarding your stay at the Sapa Highland Resort ! Thank you very much for your choosing our service. Best regards, Nguyen Lan (Ms.) Sales & Maketing Executive

Responded March 06, 2018
Sapa Highland Resort & Spa
8.4
Excellent
sangho from Australia
Couple
Deluxe Double
Stayed 1 night in March 2019

Great place”

It’s perfect trip in Sapa with Highland Resort &Spa. Lovely room and valued breaky with Millions dollars of View also Massage and Spa was an awesome. Highly recommend to others. Cheers

Reviewed March 28, 2019

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Dear Mr. Sangho , We thank you very much for your time to write us a kind review It is grateful to read that you loved our Massage and Spa service. We will certainly share your generous words of praise with our staff who will be very motivated. We look forward welcome you to Sapa Highland Resort for another exquisite stay. Warm regards, Lu Mai (Mrs) Assistant Director of Sales

Responded April 17, 2019
Sapa Highland Resort & Spa
7.6
Very good
ALVIN
Couple
Deluxe Double
Stayed 1 night in April 2019

3D2N Sapa Highland Stay”

Overall stay is good. Our 1st time in Hanoi & Sapa. Big Deluxe room & well equipped facilities. D1 buffet breakfast was great but did not expect D2 breakfast to be alarte style & limited to 8 items only -can't imagined food restrictions on takers. That waiter who served us couldn't understand or speak English well at all. As a result, long order taking and serving time which took about 25~30 mins. Another waitress was aorund us whom can help but unsure why she didn't. Luckily we head down early that morning (7am) for breakfast as we are heading to Summit in the morning before getting back to Hanoi same day. Dinner serving met expectation. Hotel location wasn't too bad though a little walking is required compared to those in Sapa town. Certainly not recommended to travellers who can't walk long on distance and in slope. Hotels at Sapa town more happenings if you do not mind a bit of noise and on-going road constructions. Will opt hotel in Sapa town instead next time.

Reviewed April 07, 2019

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Dear Mr. Alvin, Thank you for taking the time to share your thoughts on your experience of our hotel. We appreciate your time to write the review. It is disappointing that you have these views and that we did not have the opportunity to discuss with you to resolve. We are always striving to deliver the service that our guests expect and what we expect of ourselves but it seems that we have fallen short of these expectation in some areas. For this we apologize and your feedback will be shared with the team. We would like to specifically address the point of the breakfast, almost of staff here is minority thus we try to teach English for them every day to meet with guest expectation Your satisfaction and enjoyment is most important to us. I hope we can welcome you back to the hotel in the near future and would certainly like the opportunity to meet. Please do let us know if you plan to return. Kind regards, Lu Mai (Mrs)

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Sapa Highland Resort & Spa
7.2
Very good
Wai from Singapore
Group
Family - 2 Queens
Stayed 1 night in November 2018

Good for big families”

My group consisting of 4 families with young children stayed at the Sapa Highland Resort and Spa. The family rooms were huge, with separate living space with air-con for 2 single beds. The bathroom was very spacious as well. The hotel is located off from the main streets so for those who want to really enjoy the serenity of Sapa, this would be a good choice.

Reviewed November 28, 2018

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Dear Sir/Madam Wai, We are so glad you enjoyed your stay with us and our comfortable room with a lot of different offers met your expectation We love your feedback and use it to review and improve our services every day! Thank you for having stayed with Sapa Highland Resort & Spa and we are all looking forward to your return for another great stay with us. Best regards, Hoang Trang (Ms.) Assistant Sales Manager

Responded December 11, 2018
Sapa Highland Resort & Spa
9.6
Exceptional
James from United States
Couple
Deluxe Double
Stayed 1 night in July 2019

Amazing Staff and View ”

Pros: view is amazing! great staff and service. We arrived early and Anna Nguyen allowed us to check in several hours early. Staff also helped us navigate Sapa and helped book our car back to the night train. Cons: amazing view means the hotel is high up. Prepare for a steep climb if you walk. Better to take Grab(aka uber/lyft)

Reviewed July 07, 2019

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Dear Mr. James, Thank you so much for sharing your review. We are delighted to learn that you had an excellent stay with us and particularly enjoyed our service. Anna Nguyen and the team for sure will be very motivated to read your comments. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Sapa Highland Resort Thanks and Best regards, Lu Mai (Mrs. ) Assistant Director of Sales

Responded September 05, 2019
Sapa Highland Resort & Spa
7.2
Very good
LESTER from Singapore
Couple
Suite
Stayed 2 nights in December 2017

Rooms feel like luxury on cold cold days!”

The exterior of the Sapa Highland may not be glitzy and jump at you, but the suite was something that I enjoyed very much especially on a cold cold day because there is a hot tub and jacuzzi within. The suite is quite a good size and while it was pitched as having a mountain view, the view wasn't quite what I was hoping for. Regardless, the rooms do feel quite a luxury after a day trotting along the hills of Sapa. Besides that, the rest of the facilities were satisfactory at best. Staff were trying their best, but don't expect 5 star services. Location wise, it is actually quite alright, just a short walk into town along some slippery roads and stairs.

Reviewed January 09, 2018

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Dear Mr./Ms. Lester, We very much appreciate your comments regarding your stay at the Sapa Highland Resort ! Thank you very much for your choosing our service. Best regards, Nguyen Lan (Ms.) Sales & Maketing Executive

Responded March 10, 2018
Sapa Highland Resort & Spa
8.0
Excellent
Nuttanit from Thailand
Family with teens
Family - 2 Queens
Stayed 1 night in April 2018

Quiet, cozy and clean.”

Staffs are very helpful. Some with good English skills , some are not. Good breakfast. Near Sapa City Center. Big and clean room. View from the room is disappointing.

Reviewed April 16, 2018

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Dear Mr./Ms. Nuttanit, We very much appreciate your comments regarding your stay at the Sapa Highland Resort ! We are delighted to read that you enjoyed our hotel room, the service. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your nice comments and recommendation. We look forward to welcome you back for another exquisite stay. Best regards, Nguyen Lan ( Ms. ) Sales & Marketing Executive

Responded April 19, 2018
Sapa Highland Resort & Spa
10.0
Exceptional
Rino from Malaysia
Group
Superior Double
Stayed 2 nights in November 2018

The best hotel in sapa”

Very recommend this hotel because the staff very friendly.breakfast also nice and a lot of choice.this is the best hotel in sapa.

Reviewed November 17, 2018

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Dear Sir/Madam Rino , Thank you for sharing with us your details and wonderful feedback about your stay here at Sapa Highland Resort & Spa We are happy to learn that you enjoyed our rooms with a beautiful view, staff, breakfast v.v Your nice words on our service are highly appreciated We look forward to your next visit to Sapa Highland Resort & Spa soon. Best regards, Hoang Trang (Ms.) Assistant Sales Manager

Responded December 11, 2018
Sapa Highland Resort & Spa
9.2
Exceptional
Bach from Vietnam
Family with young children
Superior Double
Stayed 2 nights in December 2017

new, nice hotel”

pretty hotel, the room was comfortable, good breakfast, convenient location, 10 mins walk to the city center, quiet road

Reviewed December 30, 2017

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Dear Mr. Bach , Many thanks for this great review of our hotel! We are pleased to read that our services were up to your expectations. Our teams always feel energized when they receive such comments and strive to continue offering a welcoming hospitality and personalized local experiences to our guests. Thank you again for staying with us. We hope to have the pleasure of welcoming you back soon to Sapa. Sincerely, Hoang Trang (Ms.) Sales & Maketing Executive

Responded January 27, 2018
Sapa Highland Resort & Spa
9.6
Exceptional
Renee from Australia
Group
Superior Double
Stayed 1 night in July 2019

Staff were very friendly”

The food was great, only hard part was walking up this hill (nothing to do with the amazing hotel it’s just right at the top) but it does make for some excellent views and photo opportunities

Reviewed July 14, 2019

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Dear Renee, Thank you for staying with us and for making us your top choice in Sapa. It's certainly a boost for us every time we hear positive comments about the hotel and our staff. Rest assured that we will let the team know that they made an impact during your stay. We are happy when you have nice photo at resort We hope for more opportunities to welcome you back to the hotel. Warmest regards, Lu Mai (Mrs. ) Assistant Director of Sales

Responded September 05, 2019
Sapa Highland Resort & Spa
8.0
Excellent
ROZANI from Malaysia
Couple
Deluxe Twin
Stayed 2 nights in December 2018

Good location”

5 minutes walk to Sun Plaza & Sapa Station

Reviewed January 02, 2019

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Dear Sir/Madam ROZANI, We are so glad you enjoyed your stay with us and our comfortable room with a lot of different offers met your expectation Thank you for having stayed with Sapa Highland Resort & Spa and we are all looking forward to your return for another great stay with us. Best regards, Hoang Trang (Ms.) Assistant Sales Manager

Responded January 06, 2019
Sapa Highland Resort & Spa
7.6
Very good
Amruth from Malaysia
Couple
Deluxe Double
Stayed 2 nights in August 2018

Not so great”

First of all the location is spectacular. We booked a room with mountain view and they gave us a room on the 7th floor (highest floor) but unfortunately the balcony was common and shared among everyone on that floor which wasn’t mentioned anywhere. Also our rain shower wasn’t working. We asked the hotel to arrange us motorbike which they failed to do so but we could find motorbike rental very easily outside the hotel within 100m distance. We had forgotten our Vietnamese hat in the hotel which the staff didn’t inform us. They just noticed what was missing but failed to tell us what we left behind even though they checked the room before we left the hotel.

Reviewed August 28, 2018

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Dear Sir/Madam , Firstly, We are writing to express my sincere thanks for choosing to stay at our Sapa Highland Resort while you were in Sapa. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Sapa Highland Resort one you will remember forever. Therefore, your comments are very important to us. We love your feedback and use it to review and improve our services every day! We sincerely hope you enjoyed your stay and will come back again! Bes Regard , Hoang Trang (Ms.) Assistant Sales Manager

Responded November 12, 2018
Sapa Highland Resort & Spa
8.8
Excellent
Fjodor from Germany
Group
Superior Twin
Stayed 1 night in April 2019

Really nice stay with an amazing view”

Pros: Clean, spacious, amazing view, amazing breakfast, nice service Cons: - Swimming pool facilities are old-fashioned and kind of dangerous as it’s very slippery there - The hotel is on the hill, if you aren’t going by car/motorcycle it’s really tiring going uphill to reach the hotel

Reviewed April 16, 2019

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Dear Mr. Fjodor, Thank you for your valuable feedback and letting us know about your recent incident. We deeply apologize if our service did not meet your expectations and appreciate you taking time to share your concerns I know that my colleagues have reached out to you directly to resolve this. We hope that you will enjoy the remainder of the stay. Sincerely, Lu Mai (Mrs) Assistant Director of Sales

Responded April 17, 2019
Sapa Highland Resort & Spa
9.2
Exceptional
sandeep from Singapore
Family with teens
Deluxe Family Room (2 Double Beds)
Stayed 1 night in January 2018

very clean, excellent staff”

we travelled with 2 older kids. the room was big, staff was friendly and location of hotel was good. enjoyed !!

Reviewed January 07, 2018

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Dear M. Sandeep , We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at Sapa Highland Resort We are pleased that you found our hotel view, our service highly convenience, special in your occasion Hopefully, we have an other opportunity of being service to you once again in the near future. Sincerely, Hoang Trang (Ms.) Sales & Maketing Executive

Responded January 27, 2018
Sapa Highland Resort & Spa
10.0
Exceptional
Nguyễn from Vietnam
Couple
Superior Double
Stayed 3 nights in March 2018

To begin with, staff were very friendly and nice. And the cleaniness is TOP grade. ”

To begin with, staff were very friendly and nice. The cleaniness is TOP grade. The hotel is at a very convenient spot which make it easy to travel around. Overall all services is good. Will return to stay the next trip.

Reviewed April 02, 2018

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Dear Mr./Ms. Nguyễn, We are delighted to hear that you enjoyed our services, the facilities with friendly engagement from our associates made you feel so comfortable. Thank you so much for your positive comments and we are working hard to ensure flawless service and create great stay experiences for our guests. We hope you will come back here with us soon. Best regards, Nguyen Lan (Ms.) Sales & Marketing Executive

Responded April 04, 2018
Sapa Highland Resort & Spa
9.6
Exceptional
Ken from Australia
Couple
Superior Double
Stayed 2 nights in July 2018

Excellent place to stay for 2/3 days in Sapa. ”

Great food. Needs a piano player in bar. The drinks should be nearer to the food. And the reception area and staff must converse more in English to guests explaining more about the hotel upon arrival.

Reviewed July 26, 2018

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Thank you for your review. We very much appreciate your constructive feedback We have met our Restaurant Manager and we will review how to décor our restaurant to improvement after your feedback Learning from your experience to improve English skill for staff , we have shared with our front office manager and we continue to work on our service standards that we are know are so important to our guests. We have a very young and accommodating team and we are confident that we will rapidly improve to serve you better in the future. We look forward to host you again soon and hopefully for longer. With kind regards,. Lu Mai (Mrs.) Assistant Director of Sales

Responded July 31, 2018
Sapa Highland Resort & Spa
8.0
Excellent
bruno from Netherlands
Solo traveler
Superior Twin
Stayed 3 nights in January 2018

big, yet very friendly hotel”

good hotel rooms, spacious and clean; facilities like pool and jacuzi not so good, very slippery tiles, very wet dressing rooms; main asset is the staff, very friendly and helpful; location 2-3 min. walk from the centre, is also good

Reviewed January 19, 2018

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Dear Mr./Ms. Bruno, We very much appreciate your review on your stay with Sapa Highland Resort. Thank you so much for your great comments and we are trying to improve, to ensure flawless service and create great stay experiences for our guests. Best regards, Nguyen Lan (Ms.) Sales & Maketing Executive

Responded March 10, 2018
Sapa Highland Resort & Spa
8.8
Excellent
Thanakorn from Thailand
Group
Superior Twin
Stayed 2 nights in March 2018

Excellent staffs in all departments”

Only one comment, there was a huge dust under beds. Good job! We all enjoy staying at your hotel. We surely recomment others to stay at your hotel.

Reviewed March 21, 2018

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Dear Mr./Ms. Thanakorn, Thank you for the comments for Sapa Highland Resort. We are very happy to know you would like to stay here with us. We are very sorry about that, we will try to fix it. We hope you will come back here sooner. Best regards, Nguyen Lan (Ms.) Sales & Marketing Executive

Responded March 23, 2018
Sapa Highland Resort & Spa
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