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Sanctuary Resort & Apartment
Sanctuary Resort & Apartment
Sanctuary Resort & Apartment
Sanctuary Resort & Apartment
Sanctuary Resort & Apartment
Sanctuary Resort & Apartment
Sanctuary Resort & Apartment

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5.2

Review score

443 reviews

443 reviews

See map

6.6

Good

Location rating score

Parking
FREE
Popular landmarks
Teluk Cempedak Beach 26.4 km
East Coast Mall 27.0 km
Berjaya Megamall 27.4 km
Taman Esplanade 27.9 km
Bukit Pelindung Recreational Forest 28.3 km
Masjid Sultan Ahmad Shah 28.7 km
Sungai Pandan Waterfall 40.2 km
Bukit Gambang Waterpark Resort 53.9 km
Nearby landmarks
Xtreme Fun Park 150 m
Klinik Kesihatan Sungai Ular 760 m
Pulau Ular 1.5 km
Pulau Lang 1.7 km
flood retention pond 3.3 km
Pahang International Endurance Park 4.3 km
Jabatan Kerja Raya Sungai Karang 7.3 km
Gebeng Jaya Playground 8.6 km
MTBE Park 8.6 km
MTBE Parking Lot 8.7 km

Sanctuary Resort & Apartment

Lot 342, Jalan Kuantan-Kemaman, Kg.Seberang Sungai Ular, Balok, Kuantan, Malaysia, 26080 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Balok part of Kuantan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Airport transfer

Private beach

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

BBQ facilities

Swimming pool [outdoor]

Fitness center

Beachfront

Luggage storage

Your dates are popular among travelersUsers are booking a place in Kuantan every 1 minutes on Agoda.com
Value for money5.1
Distance to city center45 km
Location rating6.6
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport36.2 km

Rooms available at Sanctuary Resort & Apartment

2-Bedroom Apartment, Balcony
...
  • Room size: 88 m²/947 ft²
  • Partial sea view
  • 2 single beds and 1 king be...
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3 Bedroom Premier
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 2 single beds and 2 double ...
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3 Bedroom Beach Front
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 1 double bed & 1 double bed...
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3 Bedroom Apartment
...
  • Room size: 129 m²/1389 ft²
  • Sea view
  • 2 single beds and 2 double ...
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Premium 2-Bedroom Apartment
...
  • Room size: 88 m²/947 ft²
  • Beach view
  • 2 single beds and 1 queen b...
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2-Bedroom Apartment 2
...
  • Room size: 88 m²/947 ft²
  • Sea view
  • 2 single beds or 1 double b...
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Two-Bedroom Apartment with Partial Sea View
...
  • Room size: 88 m²/947 ft²
  • 2 bedrooms
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Basic Two Bedroom Apartment
...
  • Room size: 85 m²/915 ft²
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premium two bedroom room
...
  • Room size: 88 m²/947 ft²
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Basic Three Bedroom Apartment
...
  • Room size: 126 m²/1356 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sanctuary Resort & Apartment?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out.

How do I get to Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Sanctuary Resort & Apartment has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Kuantan with private transportation, the serviced apartment can arrange taxi service.

Is breakfast offered at Sanctuary Resort & Apartment?

Adults can enjoy breakfast offered with an additional charge of 15 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the serviced apartment.

What are my dining options at Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment does permit smoking in some areas and is not 100% smoke-free. The serviced apartment offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Sanctuary Resort & Apartment?

Restaurants including Sara Thai Kitchen, Restoran Duyong and Planet Seafood are popular in Sanctuary Resort & Apartment’s neighborhood which is known as Balok.

What popular shopping places are close to Sanctuary Resort & Apartment?

Located in the Balok area, Sanctuary Resort & Apartment is close to great shopping choices like Natural Batik Village.

What are popular attractions near Sanctuary Resort & Apartment?

Guests at Sanctuary Resort & Apartment can easily visit Xtreme Fun Park, Gebeng Jaya Playground and MTBE Park located in the Balok area.

What popular beaches are close to Sanctuary Resort & Apartment?

Guests at Sanctuary Resort & Apartment can easily visit Pantai Balok in the Balok area.

What popular natural sightseeing spots are close to Sanctuary Resort & Apartment?

Sanctuary Resort & Apartment is located in the Balok area, which is famous for natural sightseeing destinations such as Teluk Nibung and Teluk Payang.

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Explore the neighborhood

Overall rating:

5.2

Review score
443 reviews
Cleanliness
4.4
Facilities
4.5
Location
6.6
Read all reviews >
More about Sanctuary Resort & Apartment

More about Sanctuary Resort & Apartment

Sanctuary Resort & Apartment

Maximize your Kuantan adventure with a stay at Sanctuary Resort & Apartment.
Take advantage of a wealth of unrivaled services and amenities at Sanctuary Resort & Apartment. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kuantan can be assisted with the taxi services available here.
Parking is provided free of charge for guests. The serviced apartment provides front desk services such as luggage storage for guests' convenience. The serviced apartment's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Sanctuary Resort & Apartment.
In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Sanctuary Resort & Apartment. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the serviced apartment come with air conditioning. The specially-designed rooms at Sanctuary Resort & Apartment offer more than one layout option, including rooms that have separate living room and balcony or terrace. The serviced apartment's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms. You can stay fresh and clean with bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the serviced apartment with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the serviced apartment. Sanctuary Resort & Apartment is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Once there, be sure to check out karaoke rooms for some in-house nighttime fun.
The serviced apartment even has in-house cooking amenities such as BBQ facilities and shared kitchen for its most selective guests.
Throughout the day, you can enjoy the activities offered at Sanctuary Resort & Apartment. While you're there, be sure to take some time to explore the easily accessible beach. The serviced apartment's on-site pool invites you every day for a cooling dip or a few refreshing laps. With the serviced apartment's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Stay wet and wild with fun family water activities like fishing, non-motorized water sports, motorized water sports and diving. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Reasons to stay here

Verified reviews for this serviced apartment's food and dining options score it better than 93% of accommodations in the city.
This accommodation beats more than 93% of competition in the city on room comfort.

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Amenities and facilities
Review score
Facilities

4.5

Most talked about facilities

Housekeeping

26 mentions

Swimming Pool

24 mentions

Beach

17 mentions

Breakfast

9 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Outdoor

  • Beachfront

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Diving
  • Fishing
  • Fitness center
  • Garden
  • Karaoke
  • Private beach
  • Swimming pool [outdoor]
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • BBQ facilities
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Shared kitchen

Services and conveniences

  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Shops
  • Smoking area

For the kids

  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathtub
  • Free bottled water
  • Kitchenette
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Smoking allowed
Location
Lot 342, Jalan Kuantan-Kemaman, Kg.Seberang Sungai Ular, Balok, Kuantan, Malaysia, 26080
Good
Location

6.6

Airports

  • Sultan Haji Ahmad Shah Airport (KUA)
    36.2 km
  • Kerteh Airport (KTE)
    54.5 km

Hospital or clinic

  • Klinik Kesihatan Sungai Ular
    760 m

Convenience store

  • On-site
What's nearby

Popular landmarks

  • Teluk Cempedak Beach
    26.4 km
  • East Coast Mall
    27.0 km
  • Berjaya Megamall
    27.4 km
  • Taman Esplanade
    27.9 km
  • Bukit Pelindung Recreational Forest
    28.3 km
  • Masjid Sultan Ahmad Shah
    28.7 km
  • Sungai Pandan Waterfall
    40.2 km
  • Bukit Gambang Waterpark Resort
    53.9 km

Nearby landmarks

  • Xtreme Fun Park
    150 m
  • Klinik Kesihatan Sungai Ular
    760 m
  • Pulau Ular
    1.5 km
  • Pulau Lang
    1.7 km
  • flood retention pond
    3.3 km
  • Pahang International Endurance Park
    4.3 km
  • Jabatan Kerja Raya Sungai Karang
    7.3 km
  • Gebeng Jaya Playground
    8.6 km
  • MTBE Park
    8.6 km
  • MTBE Parking Lot
    8.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-7 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until20:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Distance from city center45 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)15 MYR

The property

  • Number of floors4
  • Number of restaurants1
  • Number of rooms 93
  • Room voltage204
  • Year property opened1999
Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Sanctuary Resort & Apartment from real guests

Provided by verified guests of Agoda
5.2
/
10
Review score
Cleanliness4.4
Facilities4.5
Location6.6
Room comfort and quality5.1
Service5.4
Value for money5.1
High score for Kuantan
Rating
9+ Exceptional (9)
8-9 Excellent (13)
7-8 Very Good (29)
6-7 Good (43)
<6 Below Expectation (260)
Time of the year
Mar - May (87)
Jun - Aug (126)
Sep - Nov (64)
Dec - Feb (77)
All guests (443)
All room types
All languages

Show reviews that mention 

Showing 354 verified guest comments
12345
8.0
Excellent
FADLI from Malaysia
Family with young children
3 Bedroom Premier
Stayed 2 nights in March 2019

Good place to have a short get away with family”

Near to Nelayan stall where you can buy fresh sea food.

Reviewed September 12, 2019

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6.4
Good
faizah from Malaysia
Family with young children
2-Bedroom Apartment, Balcony
Stayed 1 night in February 2019

Good”

Nice view & i enjoy for this holiday

Reviewed February 07, 2019

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5.2
Jun from Malaysia
Family with young children
3 Bedroom Apartment
Stayed 1 night in June 2019

Ok”

Beach nice, but the resort so-so

Reviewed July 03, 2019

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3.2
GOPALAKRISHNA from Malaysia
Family with young children
2-Bedroom Apartment 2
Stayed 1 night in March 2019

It is ok. But not good. No service, No water bottle, bed sheets are not clean.”

If don't find any other hotel then it is ok. Otherwise don't recommend this. They don't provide even water bottles also, No room service. You can find ANTs on the walls in bedrooms and living room. Bathroom smelly. All are very OLD items. Only good thing is very near to beach.

Reviewed April 02, 2019

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2.0
MOHD from Malaysia
Family with teens
2-Bedroom Apartment, Balcony
Stayed 1 night in December 2019

Hunted Hotel”

Already close !

Reviewed December 26, 2019

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9.3
Exceptional
chevy from United States
Solo traveler
2-Bedroom Apartment, Balcony
Stayed 1 night in August 2013

Great To Be Back Again !!”

Services have improved, so is the good quality of the Food; Simply a Great Place to Rest and Relax.

I return back to Sanctuary Resort Cherating as I had a Very Good Impression of this place and had a Very Relaxing Stay on my Last Visit and I needed it again very badly on the ending part of my travel in Malaysia. The Overall Hotel and Operations have improved a lot since, as evidenced by their many added business coming back.... and I am most impressed by their special Holiday Seasons decors and excellent Festive Foods provided during the period of celebration ! I appreciate them staying close to the culture of Malaysia, my Flying Color THUMBS UP !!

Reviewed August 26, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
2-Bedroom Apartment, Balcony
Stayed 1 night in August 2013

Great To Be Back Again !!”

Services have improved, so is the good quality of the Food; Simply a Great Place to Rest and Relax.

I return back to Sanctuary Resort Cherating as I had a Very Good Impression of this place and had a Very Relaxing Stay on my Last Visit and I needed it again very badly on the ending part of my travel in Malaysia. The Overall Hotel and Operations have improved a lot since, as evidenced by their many added business coming back.... and I am most impressed by their special Holiday Seasons decors and excellent Festive Foods provided during the period of celebration ! I appreciate them staying close to the culture of Malaysia, my Flying Color THUMBS UP !!

Reviewed August 26, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
Stayed 2 nights in July 2013

Great Outdoors, Fully Refreshing & Value for Money”

Right At the Beach, Private Island and Fishing River at Doorstep

This is a All Suite Family Apartment Resort Hotel, with Large Bedroom Room with attaching Bathroom. The Apartment is clean and comfortable, I have a direct Beachfront Seaview with Private Island and Fishing River at doorsteps; great for outdoor activities and fun under the sun; staff are friendly and helpful. Dinner queue maybe little long but the food is great and worth the wait. Don't forget the Nasi Minyak gulai kawah infront of the apartment, Superb ! Will certainly be back to stay for my next holiday with friends.... Bravo !

Reviewed July 16, 2013

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9.3
Exceptional
chevy from United States
Solo traveler
Stayed 2 nights in July 2013

Great Outdoors, Fully Refreshing & Value for Money”

Right At the Beach, Private Island and Fishing River at Doorstep

This is a All Suite Family Apartment Resort Hotel, with Large Bedroom Room with attaching Bathroom. The Apartment is clean and comfortable, I have a direct Beachfront Seaview with Private Island and Fishing River at doorsteps; great for outdoor activities and fun under the sun; staff are friendly and helpful. Dinner queue maybe little long but the food is great and worth the wait. Don't forget the Nasi Minyak gulai kawah infront of the apartment, Superb ! Will certainly be back to stay for my next holiday with friends.... Bravo !

Reviewed July 16, 2013

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6.8
Good
MOHAMAD from Malaysia
Family with teens
2-Bedroom Apartment 2
Stayed 1 night in March 2018

A SANTUARY FOR A HOLIDAY.”

SANCTUARY RESORT & APARTMENT HAS GREAT POTENTIAL ACTUALLY. IT IS JUST THAT IT HAS NOT BEEN WELL-MAINTAINED AND THEREFORE LOOK A BIT RUN DOWN. THERE IS A FISHERMEN'S PORT WHERE THEY BRING HOME THE CATCH EVERY AFTERNOON. IF YOU INTEND TO BUY AND COOK THE FISH, SQUIDS, CRABS, ETC. YOU WILL GET IT AT A BARGAIN. THE 2 ROOM APARTMENT HAS AIR-COND IN ALL THE ROOMS. A FRIDGE, A KETTLE, AN IRON ETC. MY STAY WAS QUITE COMFORTABLE. I HOPE THE MANAGEMENT WOULD UPGRADE THE HOTEL IN ORDER TO ENHANCE ITS IMAGE AND REPUTATION.

Reviewed March 20, 2018

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Terima kasih diatas review yg diberi oleh tuan. Kami akan cuba yang terbaik di masa akan datang. Kami juga memohaon maaf segala kekurangan yang berlaku selama tuan berada di sini. Dan terima kasih sekali lagi kerana memilih resort kami salah satu tempat persinggahan tuan.

Responded November 12, 2018
Sanctuary Resort & Apartment
6.8
Good
MOHAMAD from Malaysia
Family with teens
2-Bedroom Apartment 2
Stayed 1 night in March 2018

A SANTUARY FOR A HOLIDAY.”

SANCTUARY RESORT & APARTMENT HAS GREAT POTENTIAL ACTUALLY. IT IS JUST THAT IT HAS NOT BEEN WELL-MAINTAINED AND THEREFORE LOOK A BIT RUN DOWN. THERE IS A FISHERMEN'S PORT WHERE THEY BRING HOME THE CATCH EVERY AFTERNOON. IF YOU INTEND TO BUY AND COOK THE FISH, SQUIDS, CRABS, ETC. YOU WILL GET IT AT A BARGAIN. THE 2 ROOM APARTMENT HAS AIR-COND IN ALL THE ROOMS. A FRIDGE, A KETTLE, AN IRON ETC. MY STAY WAS QUITE COMFORTABLE. I HOPE THE MANAGEMENT WOULD UPGRADE THE HOTEL IN ORDER TO ENHANCE ITS IMAGE AND REPUTATION.

Reviewed March 20, 2018

See room deals

Terima kasih diatas review yg diberi oleh tuan. Kami akan cuba yang terbaik di masa akan datang. Kami juga memohaon maaf segala kekurangan yang berlaku selama tuan berada di sini. Dan terima kasih sekali lagi kerana memilih resort kami salah satu tempat persinggahan tuan.

Responded November 12, 2018
Sanctuary Resort & Apartment
9.3
Exceptional
Liping from China
Family with teens
2-Bedroom Apartment, Balcony
Stayed 1 night in September 2013

Perfect Relaxing Beach Front Resort for a Good Rec”

Beachfront & Private Island, Large & Spacious Apartment, Exciting Exotic Food Selection

This is a very Unique Beachfront Resort with own private island & fishing river, perfect for outdoor nature holiday with family stype Home Warm Apartment Concept; I also like their Food & Eatery Selection, especially the seafood BBQ by the Beach ! Will certainly come back again & recommend to friends and relatives !

Reviewed October 10, 2013

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9.3
Exceptional
Liping from China
Family with teens
2-Bedroom Apartment, Balcony
Stayed 1 night in September 2013

Perfect Relaxing Beach Front Resort for a Good Rec”

Beachfront & Private Island, Large & Spacious Apartment, Exciting Exotic Food Selection

This is a very Unique Beachfront Resort with own private island & fishing river, perfect for outdoor nature holiday with family stype Home Warm Apartment Concept; I also like their Food & Eatery Selection, especially the seafood BBQ by the Beach ! Will certainly come back again & recommend to friends and relatives !

Reviewed October 10, 2013

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8.0
Excellent
Yip from Malaysia
Family with teens
2-Bedroom Apartment, Balcony
Stayed 2 nights in September 2013

Clean Friendly Resort”

Great view, Friendly and helpful staff, Quiet and peaceful surroundings

I read the reviews before booking and noted that there were several negative views from locals while foreign guests gave good ones. My personal experience was that the front desk, housekeeping and maintenance staff were all very friendly and helpful, the rooms are what is to be expected for the price you pay and remember that it is in front of the sea, so deterioration from the salty air is to be expected. Yes there were some minor breakdowns with the apartment facilities, but the maintenance came almost immediately and fixed what they could. We did not get to try the food facilities as they were catering to a government group meeting. The CEO/Owner was a very cheerful man who was obviously very busy running around getting things done, First time I have met a CEO in shorts and T shirt which was very refreshing versus the usual guy in coat and tie using his finger.

Reviewed September 28, 2013

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8.0
Excellent
Yip from Malaysia
Family with teens
2-Bedroom Apartment, Balcony
Stayed 2 nights in September 2013

Clean Friendly Resort”

Great view, Friendly and helpful staff, Quiet and peaceful surroundings

I read the reviews before booking and noted that there were several negative views from locals while foreign guests gave good ones. My personal experience was that the front desk, housekeeping and maintenance staff were all very friendly and helpful, the rooms are what is to be expected for the price you pay and remember that it is in front of the sea, so deterioration from the salty air is to be expected. Yes there were some minor breakdowns with the apartment facilities, but the maintenance came almost immediately and fixed what they could. We did not get to try the food facilities as they were catering to a government group meeting. The CEO/Owner was a very cheerful man who was obviously very busy running around getting things done, First time I have met a CEO in shorts and T shirt which was very refreshing versus the usual guy in coat and tie using his finger.

Reviewed September 28, 2013

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8.0
Excellent
Md from Singapore
Family with teens
2-Bedroom Apartment, Balcony
Stayed 2 nights in November 2010

Great hotel to stay in although needs refurbishing”

What struck me as the most positive thing was the excellent service provided by the front office reservation staff by the name of 'Sha'. She was excellent in getting the right kind of room for our stay and was always smiling and cheerful. Frankly I felt that she was always available when we needed her help.
The Resort was just as what people would expect out of a '3' star Hotel.

My family and I (Total of 03 adults and 03 grown up children in their teens) found the resort excellent for our stay between the 05th - 07th of Nov 2010. The place was cozy, near the beach and other food outlets (breakfast buffet was not thrown in under the package)and hence the stay was quite comfortable. The friendly, quick and efficient service by reservation staff 'sha' is one major factor that made our stay a very pleasant one. I would definitely recommend the chalet for families and small groups as it is perfect, in terms of providing apartments with rooms and cooking facilites (although we never used the cooking facilities).

Reviewed November 10, 2010

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8.0
Excellent
Md from Singapore
Family with teens
2-Bedroom Apartment, Balcony
Stayed 2 nights in November 2010

Great hotel to stay in although needs refurbishing”

What struck me as the most positive thing was the excellent service provided by the front office reservation staff by the name of 'Sha'. She was excellent in getting the right kind of room for our stay and was always smiling and cheerful. Frankly I felt that she was always available when we needed her help.
The Resort was just as what people would expect out of a '3' star Hotel.

My family and I (Total of 03 adults and 03 grown up children in their teens) found the resort excellent for our stay between the 05th - 07th of Nov 2010. The place was cozy, near the beach and other food outlets (breakfast buffet was not thrown in under the package)and hence the stay was quite comfortable. The friendly, quick and efficient service by reservation staff 'sha' is one major factor that made our stay a very pleasant one. I would definitely recommend the chalet for families and small groups as it is perfect, in terms of providing apartments with rooms and cooking facilites (although we never used the cooking facilities).

Reviewed November 10, 2010

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6.3
Good
Sarah from Singapore
Family with young children
Premium 2-Bedroom Apartment
Stayed 1 night in February 2013

Nice apartment. Better then expectation. ”

Rooms were clean, bathrooms newly renovated.

It was a long weekend & very hard to get good hotels room. I read reviewa about this resort and it had made me & family prepared mentally for the worst. The hotel staffs were friendly & welcoming despite the overwhealming checkins the were receiving. They even gave us oranges. As we open the door to our apartment there was this sense of relief. The rooms were clean, the walls newly painted & the bathrooms ney renovated! I thinking of coming back to Cherating but this time with friends & yes I would recommend Sanctuary Resort. Thumbs up. Keep up the good work.

Reviewed February 21, 2013

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6.3
Good
Sarah from Singapore
Family with young children
Premium 2-Bedroom Apartment
Stayed 1 night in February 2013

Nice apartment. Better then expectation. ”

Rooms were clean, bathrooms newly renovated.

It was a long weekend & very hard to get good hotels room. I read reviewa about this resort and it had made me & family prepared mentally for the worst. The hotel staffs were friendly & welcoming despite the overwhealming checkins the were receiving. They even gave us oranges. As we open the door to our apartment there was this sense of relief. The rooms were clean, the walls newly painted & the bathrooms ney renovated! I thinking of coming back to Cherating but this time with friends & yes I would recommend Sanctuary Resort. Thumbs up. Keep up the good work.

Reviewed February 21, 2013

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6.0
Nurul from Malaysia
Family with young children
3 Bedroom Apartment
Stayed 2 nights in May 2015

Good location, Poor maintenance”

Location, beach front, easy access

Stayed here in the 3 bedroom premier apartment. Total of 5 adults and 4 young kids. Good: 1. Resort is easy to find. The large signage goes as far as almost 10km before it. Even at night, you can still find the resort easily with the signages. 2. Location is good. Few kilometres before the turning into cherating beach area. Near the exit from the highway. Area has many places to find local food especially at night. 3. The resort is directly in front of the beach. Our apartment had full seaview. The access to the beach is easy and near, which is great. Resort had a pool too but we didnt try it because at the time there were 2 big groups staying there as well. We figure the pool must be filled with people. So we opted for the beach instead. Bad: 1. Poor maintenance. When we arrive, the floor were dusty. Few of the lights were not working. Had to shower in the dark. The aircond in the living hall is not cold at all. Giving only breeze of air. The aircond in he master bedroom room was worst. Not only it was not cold at all, they didnt provide any remote for us to make adjustment. Because there were no fan in the room, we had to just make do and sleep in a rather uncomfortable room. Other rooms seem quite alright with their air cond. 2. Security : our apartment was on the groud floor. On ine of the evening, few local teenagers from outside the resort came and hang out outside our balcony. We suspect they are using the free wifi. It doesnt feel safe leaving the apartment with them lingering around our balcony like that. The resort security should have make rounds and deter this. The resort was full at the time and theft can easily happen. Summary : the resort has potential. It offers 2 and 3 bedroom apartment which cater for big families on holiday who wants to stay together. But the need to upgrade the place and maintain them.

Reviewed June 02, 2015

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we will be upgrade and thanks for your complaints.

Responded November 05, 2017
Sanctuary Resort & Apartment
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