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Royal Palm Hotel
Royal Palm Hotel
Royal Palm Hotel
Royal Palm Hotel
Royal Palm Hotel
Royal Palm Hotel
Royal Palm Hotel

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8.1

Excellent

2,487 reviews

2,487 reviews

Housekeeping30
Breakfast6
Shops5
See map

9.2

Exceptional

Location rating score

Exceptional location
Popular neighborhood
Excellent for walking
Parking
Available
Walkable places
Barnyard Theatre

120 m

Imax

120 m

Ster Theatres - Gateway Mall

120 m

Gateway Theatre Of Shopping

190 m

Wavepark Gateway

260 m

Popular landmarks
Umgeni River Bird Park

10.0 km

Moses Mabhida Stadium

11.8 km

Big Rush Urban Adrenaline

12.2 km

Mitchell Park Zoo

12.3 km

Suncoast Casino

12.7 km

Closest landmarks
Dr Ajesh (Shaun) Janki, Psychiatrist

230 m

Umhlanga Hospital

260 m

KZN Day Clinic

300 m

Golfers Club

710 m

19th Hole Putting Course

1.1 km

Royal Palm Hotel

6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa, 4320 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Umhlanga part of Durban, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous uShaka Marine World. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Durban

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Hot tub

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Temperature check for guests and staff
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Exercise area

Hot tub

Complimentary WIFi in all rooms

Luggage storage

This property is in high demand!

5 travelers have booked today.

Value for money8.2
Distance to city center18.3 Km
Location rating9.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport13.7 km

Rooms available at Royal Palm Hotel

Very good
Room comfort & quality

7.8

Three-Bedroom Penthouse Suite
...
  • Room size: 155 m²/1668 ft²
  • Balcony/terrace
  • 1 queen bed & 2 single beds...
Enter dates to see prices
Executive Suite King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 queen bed
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2-Bedroom Apartment
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed & 1 double bed
Enter dates to see prices
Two-Bedroom Penthouse Suite
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
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Family Two-Bedroom Suite
...
  • Room size: 105 m²/1130 ft²
  • Balcony/terrace
  • 2 single beds & 1 queen bed
Enter dates to see prices
Executive Twin Room
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
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Deluxe Twin Room - Disability Access
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
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Deluxe King Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Executive Suite Twin
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Single Junior Suite
...
    Enter dates to see prices

    Frequently asked questions

    Does Royal Palm Hotel have a hot tub?

    A hot tub is one of the facilities available at Royal Palm Hotel.

    How much does it cost to stay at Royal Palm Hotel?

    Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

    What time is check-in and check-out at Royal Palm Hotel?

    Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Royal Palm Hotel?

    Royal Palm Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350 ZAR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Royal Palm Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Royal Palm Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 65 ZAR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Durban with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Royal Palm Hotel?

    Start your mornings right, with the continental and buffet breakfast options offered at Royal Palm Hotel. Full american breakfast is available for guests. There's an additional charge of 165 ZAR for adults and 165 ZAR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Royal Palm Hotel?

    Royal Palm Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients.

    Can special events be hosted at Royal Palm Hotel?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Royal Palm Hotel. Small or intimate events like entertainment events can also be accomodated. Services for wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

    Can business events be hosted at Royal Palm Hotel?

    On-site venues and convenient event services make Royal Palm Hotel an ideal choice for hosting events such as corporate events, conferences and meetings. The 3 venues can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Royal Palm Hotel?

    Royal Palm Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Royal Palm Hotel?

    Restaurants including Dish, Augusta Spur and Gloria Jean's Coffees are popular in Royal Palm Hotel’s neighborhood which is known as Umhlanga.

    What popular shopping places are close to Royal Palm Hotel?

    Located in the Umhlanga area, Royal Palm Hotel is close to great shopping choices like Gateway Theatre Of Shopping, Art Africa Umhlanga Rocks and Africa Art Gallery.

    What are popular attractions near Royal Palm Hotel?

    Guests at Royal Palm Hotel can easily visit Wavepark Gateway, CJ Saunders Park and Natal Sharks Board located in the Umhlanga area.

    What popular beaches are close to Royal Palm Hotel?

    Guests at Royal Palm Hotel can easily visit Umhlanga Main Beach, Umhlanga rocks Beach and Bronze Beach in the Umhlanga area.

    What popular natural sightseeing spots are close to Royal Palm Hotel?

    Royal Palm Hotel is located in the Umhlanga area, which is famous for natural sightseeing destinations such as Natal Shark Board, Umhlanga Lagoon Nature Reserve and Hawaan Forest Nature Reserve.

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    See map

    Explore the neighborhood

    What people love about Royal Palm Hotel

    • 7.6

      Very good
      Spaciousness

      "The stay was good and the room was very spacious."

      Wynand

      |

      June 9, 2022

    • 10

      Exceptional
      Location

      "Very beautiful hotel next to gateway mall."

      tsietsi

      |

      May 7, 2022

    • 10

      Exceptional
      Location

      "Nice location, close to the mall, safe security."

      Renuka

      |

      May 4, 2022

    Property ranking|Compared to 1,124 Durban properties
    See all rankings
    Location score
    9.2/10
    Room comfort score
    7.8/10
    Cheapest price score
    Value for money score
    8.2/10
    Better than
    98
    %
    of Durban properties
    Better than
    97
    %
    of Durban properties
    Better than
    97
    %
    of Durban properties
    Better than
    95
    %
    of Durban properties
    Overall rating:

    8.3

    Excellent
    1,092 reviews
    Cleanliness
    8.2
    Facilities
    7.9
    Location
    9.2
    Read all reviews >
    What travelers say they love:
    Convenient location and perfect location
    Patrick from South Africa
    Couple
    More about Royal Palm Hotel

    More about Royal Palm Hotel

    Royal Palm Hotel

    Never miss a single attraction in Durban when staying at Royal Palm Hotel. Getting around in Durban is easy when staying at this hotel, strategically placed right in the heart of the city.
    Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Durban even more convenient.
    Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Royal Palm Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time.
    Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
    Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Royal Palm Hotel even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
    In some select rooms, you can find a coffee or tea maker and mini bar at your disposal. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


    Dining and things to do

    Every day at Royal Palm Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
    Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub, steam room, spa and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. If you like water sports, you'll appreciate the convenience of water park provided by Royal Palm Hotel.
    Engage in some easy evening fun with other guests with the hotel's mini golf course, yoga room, golf course on site and bowling alley. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


    Around the property

    Royal Palm Hotel is the perfect spot to explore Durban's fascinating cultural sights and attractions. Get fanatical about the local sports team at Moses Mabhida Stadium located 11.7 km away, where you can also find team merchandise and memorabilia. Enjoy the simple pleasures of an oceanside getaway, with Golden Mile located 14.0 km away, where you can turn a good day into a great one with a sea view.


    Reasons to stay here

    Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
    Ranking higher than 98% of the city's accommodations options, this is a great choice for location.
    Guests who stayed here really appreciated the room comfort, scoring it higher than 97% of accommodations in the city.

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    Amenities and facilities
    Very good
    Facilities

    7.9

    Most talked about facilities

    Breakfast

    21 mentions

    Housekeeping

    13 mentions

    Food & Dining

    4 mentions

    Beach

    1 mention

    Languages spoken

    • English

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Bowling alley
    • Exercise area
    • Golf course [on-site]
    • Hot tub
    • Massage
    • Mini golf course
    • Sauna
    • Spa
    • Steam room
    • Water park
    • Yoga room

    Cleanliness and safety

    • Breakfast in room
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Kitchen
    • Restaurants
    • Room service

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Convenience store
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Gift/souvenir shop
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room

    Land sports

    • Golf course (within 3 km)

    Access

    • Check-in [24-hour]
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Car park [nearby]
    • Car park [on-site]
    • Parking [paid]
    • Rental car
    • Shuttle service
    • Taxi service
    • Transport to airport
    Food and dining
    Breakfast options
    • Full English/Irish
    Restaurants on site

    THYME@ROYAL PALM

    • Menu: Buffet
    Location
    6 Palm Boulevard, New Town Centre, Umhlanga, Durban, South Africa, 4320
    Exceptional
    Location

    9.2

    Airports

    • King Shaka International Airport (DUR)
      13.7 km
    • Pietermaritzburg Airport (PZB)
      65.5 km

    Public transportation

    • Mount Edgecombe Station
      4.1 km
    • Phoenix
      5.6 km

    Hospital or clinic

    • Dr Ajesh (Shaun) Janki, Psychiatrist
      230 m

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Umgeni River Bird Park
      10.0 km
    • Moses Mabhida Stadium
      11.8 km
    • Big Rush Urban Adrenaline
      12.2 km
    • Mitchell Park Zoo
      12.3 km
    • Suncoast Casino
      12.7 km
    • Durban Botanic Gardens
      14.4 km
    • uShaka Wet 'n Wild
      15.9 km
    • uShaka Marine World
      16.1 km
    • The Valley of a 1000 Hills
      30.1 km

    Nearby landmarks

    • Barnyard Theatre
      120 m
    • Imax
      120 m
    • Ster Theatres - Gateway Mall
      120 m
    • Gateway Theatre Of Shopping
      190 m
    • Dr Ajesh (Shaun) Janki, Psychiatrist
      230 m
    • Umhlanga Hospital
      260 m
    • Wavepark Gateway
      260 m
    • KZN Day Clinic
      300 m
    • CJ Saunders Park
      310 m
    • Gorimas
      320 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-11 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until10:00

    Getting around

    • Airport transfer fee350 ZAR
    • Distance from city center18.3 Km
    • Travel time to airport (minutes)20

    Extras

    • Breakfast charge (unless included in room price)165 ZAR

    The property

    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors6
    • Number of restaurants1
    • Number of rooms 94
    • Room voltage220
    • Year property opened2007

    Parking

    • Daily parking fee65 ZAR

    Reviews of Royal Palm Hotel from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.2
    Facilities7.9
    Location9.2
    Room comfort and quality7.8
    Service8.1
    Value for money8.2
    High score for Durban
    Rating
    9+ Exceptional (154)
    8-9 Excellent (53)
    7-8 Very Good (62)
    6-7 Good (34)
    <6 Below Expectation (75)
    Time of the year
    Mar - May (95)
    Jun - Aug (78)
    Sep - Nov (100)
    Dec - Feb (105)
    All guests (1,092)
    All room types
    All languages

    Show reviews that mention 

    Showing 378 verified guest comments
    12345
    9.6
    Exceptional
    Nkanyiso from South Africa
    Couple
    Executive Suite King
    Stayed 1 night in January 2021

    Splendid Stay”

    Stayed for an evening for leisure with my partner and would highly recommend Royal Palm. The service of the staff is great, the stay was pleasant, the rooms clean and spacious. The aircon felt like it was not fully working but didnt get to take it up with front office. Aside from that i cant fault this establishment great value for money.

    Reviewed January 09, 2021

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    9.6
    Exceptional
    Asanda from South Africa
    Couple
    Stayed 1 night in November 2020

    Excellent and elegant”

    I liked the place and my girlfriend lived the place she told me I have taste in things especially after royal palm. The rooms are big ,bathroom is amazing. I we liked every square inch of royal palm definitely coming back

    Reviewed November 06, 2020

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    8.4
    Excellent
    Nadia from Qatar
    Family with young children
    2-Bedroom Apartment
    Stayed 2 nights in September 2019

    Weekend Getaway”

    The location was a plus we could just walk across the road and we in gateway such convenience. We didnt have to go anywhere else because everything we required was there. We got a 2 bedroom apartment and the apartment was nice but old and outdated. The apartment feels neglected. The door handles of the second bedroom were broken and falling off. The bath in the main bedroom the bath plug was not working at all. The bed we slept on was very uncomfortable and could not get a good nights rest. We stayed at royal palm before but this time we were rather dissapointed. The kitchen is not utensil equipped. No sharp knives or proper glasses or cutting board. They had shortages of irons and it would be nice if each apartment had a iron and ironing board in them. Small touches like these can make a huge difference. Other than that we enjoyed our stay.

    Reviewed September 26, 2019

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    10.0
    Exceptional
    Alina from Russia
    Solo traveler
    Executive Suite Twin
    Stayed 3 nights in April 2019

    I enjoy to stay here”

    I like everything in this hotel. Everything just great from pillow till breakfast. Thank you royal palm hotel. I will stay here next time

    Reviewed May 01, 2019

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    9.6
    Exceptional
    Jacky
    Business traveler
    Executive Suite King
    Stayed 7 nights in November 2018

    GREAT!”

    LOVE THE CONVENIENCE OF THIS HOTEL! STAFF ARE FRIENDLY , HELPFUL AND VERY ACCOMMODATING :) SECOND TIME I HAVE STAYED AT THE ROYAL PALMS AND WILL NOT STAY ANYWHERE ELSE THANK YOU!

    Reviewed November 19, 2018

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    10.0
    Exceptional
    Nazreen from South Africa
    Family with young children
    2-Bedroom Apartment
    Stayed 2 nights in July 2020

    Very clean,amazing and comfortable ”

    The best stay I have had this far...Really clean n safe,staff was very friendly and accommodating.. The comfort was amazing.. I would not stay anywere else in future..Royal palms exceeded all my expectations and more

    Reviewed July 06, 2020

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    9.2
    Exceptional
    Chandi from South Africa
    Family with young children
    2-Bedroom Apartment
    Stayed 1 night in May 2019

    Exceptional”

    Excellent breakfast. Enjoyed the spacious two bedroom suite. Will definitely come back to the Royal Palm Hotel.

    Reviewed May 21, 2019

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    10.0
    Exceptional
    Yolisa from South Africa
    Business traveler
    Executive Suite King
    Stayed 2 nights in March 2020

    Still my best by far. I am ageing with them.”

    This hotel is value for money. What you get is more for what you pay. It is stylish and well positioned. It is right at Gateway Mall's face. I have been using and comparing it to other hotels that I use when I/we travel it still deserves my best rating. it becomes a challenge for me to book elsewhere when I am in Durban. It gives me that sense of security because I know what I get. They go all out for customers. (I have a personal experience of this) Luv, Luv Luv.

    Reviewed March 20, 2020

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    9.2
    Exceptional
    Antoinette from South Africa
    Business traveler
    Stayed 3 nights in March 2018

    Exceptional”

    will Stay again in this Hotel, well done all of the staff at THE ROYAL PALM HOTEL

    Reviewed March 19, 2018

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    10.0
    Exceptional
    Catherine from South Africa
    Couple
    Stayed 1 night in October 2020

    Excellent service ”

    Excellent service by all friendly hotel staff. Easy check-in process. Lovely clean rooms. Central location in Umhlanga. Right on the door step of Gateway shopping center.

    Reviewed October 21, 2020

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    8.0
    Excellent
    vanessa from South Africa
    Group
    2-Bedroom Apartment
    Stayed 2 nights in July 2019

    royal palm great location”

    we stayed at the Royal palm and had a 2 bedroom executive suite. it had great space, 2 bathrooms and comfy beds with amazing pillows and linen. the location to Gateways was fantastic, literally just across the road. No view from our rooms, but nice patio and the fact there was a microwave and fridge is a great help. Secure underground parking. all around a very comfortable large suite

    Reviewed July 22, 2019

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    10.0
    Exceptional
    Nompumelelo from South Africa
    Solo traveler
    Executive Suite King
    Stayed 1 night in January 2021

    Royal palm hotel in Gateway ”

    Thnx royal palm for accommodating me had a great time staying with you, clean n receptionist are the best,

    Reviewed January 09, 2021

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    8.0
    Excellent
    Anita from Australia
    Business traveler
    Executive Suite Twin
    Stayed 8 nights in November 2016

    Very spacious rooms”

    Great location, opposite Gateway Shopping Centre. Plenty of restaurants, cafes and shops you can just walk too including a cinema and bowling and only a short drive to the beach and other tourist locations. We loved Umhlanga.

    Reviewed November 10, 2016

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    9.6
    Exceptional
    Nikiwe from South Africa
    Family with young children
    Stayed 1 night in January 2020

    Pleasant Stay!!”

    The hotel is amazing and the staff at the Restaurant were very friendly and helpful. Will definitely stay with you next time I visit Durban. We really enjoyed our stay.

    Reviewed February 04, 2020

    See room deals

    10.0
    Exceptional
    kabeer from South Africa
    Couple
    Stayed 1 night in February 2015

    Superb Hotel”

    Location, Food and Comfort

    Excellent... would love to stay there everytime i go to durban

    Reviewed March 08, 2015

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    10.0
    Exceptional
    Tshililo from South Africa
    Couple
    Executive Suite Twin
    Stayed 2 nights in June 2019

    Awesome ”

    The staff was friendly and helpful, we got there before check in, they kept our luggage for us while we went shopping before check in time. The hotel is as is when you see it online. Very clean, the location of Hotel was very convenient for our stay, everything was accessible. Beautiful hotel, we really enjoyed our stay. The only thing that didn't meet pur expectation was the breakfast But overall it was awesome

    Reviewed July 04, 2019

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    10.0
    Exceptional
    Diana from South Africa
    Couple
    Standard Studio
    Stayed 1 night in August 2018

    Visit”

    I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.

    Reviewed August 22, 2018

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    7.2
    Very good
    Kabir from South Africa
    Family with young children
    Executive Suite King
    Stayed 3 nights in August 2019

    Needs alot of attention to stand up to a 4 star rating rooms need attention ”

    Decent hotel but currently some 3 star offer better quality than a 4 star like the royal palms. The hotel rooms need attention and specifically the toilets in rooms water seepage and dampness is a problem the hotel maintenance team seems to be very relaxed

    Reviewed August 12, 2019

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    9.2
    Exceptional
    Astrid from South Africa
    Couple
    Executive Suite King
    Stayed 2 nights in July 2019

    Excellent Accommodation”

    Love the spacious room and the vitality centre. Hotel is ideally situated close to all amenities. Happy hour at the Thyme restaurant was a pleasant surprise :-) Parking is also safe and conveniently located at the hotel.

    Reviewed July 23, 2019

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    6.0
    Bilaal from South Africa
    Family with teens
    Stayed 4 nights in December 2020

    Not what it used to be”

    We'd stayed at the Royal Palm Hotel many times in the past, around 6/7 years ago. It was always a wonderful experience which was why we chose to stay there again this time. The standards of the hotel have dropped significantly. Our first room had a terrible smell, the aircon didn't work. It took about 2 hours for them to move us into a different room. The room we were then given had no water pressure, the water flooded at your feet as you showered, the hygiene standards were terrible. There is mould and grime in the shower and bathroom sinks. There was a stem from a bunch of eaten grapes on the floor, dirty tissue pieces in corners of the rooms, bedding with broken buttons that the duvet just slid out of. The ironing board wobbles dangerously. Having said all of this, the rooms are so comfortable in size, the staff are helpful and friendly. I just wish that management did a better job with maintaining their hygiene and repairs as that was extremely disappointing and I would definitely not be going back here anytime soon.

    Reviewed December 16, 2020

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