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Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel
Resorts World Genting – Highlands Hotel

Removed from saved list

8

Excellent

421 reviews

421 reviews

Housekeeping17
View5
Shops3
See map

8.4

Excellent

Location rating score

Excellent location - 220 meters from city center
Excellent for walking
Walkable places
Talking Garden

400 m

Genting SkyWorlds Theme Park

460 m

Hilltop Grocer

510 m

Starworld Casino

530 m

Arena of Stars

530 m

Popular landmarks
Sky Avenue

630 m

First World Plaza

750 m

Chin Swee Caves Temple

760 m

Snow World

770 m

Ripley's Believe It Or Not!

800 m

Closest landmarks
Maxims Hotel

320 m

Clinic Genting

400 m

Resort Hotel

460 m

Genting Hotel

500 m

Sky Avenue

630 m

Resorts World Genting – Highlands Hotel

Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Genting Highlands part of Genting Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

820 meters to public transportation

Front desk [24-hour]

Airport transfer

460 meters to Genting SkyWorlds Theme Park

Free Wi-Fi in all rooms!

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details. "

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Spa

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

5 travelers have booked today.

Value for money7.5
Location rating8.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport41.9 km

Rooms available at Resorts World Genting – Highlands Hotel

Premier Room
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Suite
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
  • 1 king bed or 2 single beds
Enter dates to see prices
Highlands Hotel Room Bundling - Executive Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
A Luxury Staycation Awaits at Highlands Hotel - Executive Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Deluxe Room
...
  • Room size: 29 m²/312 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 30 m²/323 ft²
  • Shower
Enter dates to see prices
Other
...
  • Room size: 61 m²/657 ft²
Enter dates to see prices
Double or Twin Maxims Executive
...
  • Shower
Enter dates to see prices
0B
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Resorts World Genting – Highlands Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Resorts World Genting – Highlands Hotel?

Resorts World Genting – Highlands Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 509 MYR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Resorts World Genting – Highlands Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

What is the smoking policy at Resorts World Genting – Highlands Hotel?

Resorts World Genting – Highlands Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Resorts World Genting – Highlands Hotel?

The closest train, metro, or bus station to Resorts World Genting – Highlands Hotel is Genting Highlands Bus Terminal, 820 m away.

What restaurants are nearby Resorts World Genting – Highlands Hotel?

Restaurants including Starbucks Coffee, Beauty In The Pot and Burger & Lobster are popular in Resorts World Genting – Highlands Hotel’s neighborhood which is known as Genting Highlands.

What popular shopping places are close to Resorts World Genting – Highlands Hotel?

Shopping options in Resorts World Genting – Highlands Hotel’s Genting Highlands neighborhood include First World Plaza and Sky Avenue.

What are popular attractions near Resorts World Genting – Highlands Hotel?

Resorts World Genting – Highlands Hotel’s location in the Genting Highlands neighborhood makes it close to famous attractions including Genting SkyWorlds Theme Park, Chin Swee Caves Temple and Snow World.

What popular natural sightseeing spots are close to Resorts World Genting – Highlands Hotel?

Resorts World Genting – Highlands Hotel’s nearby natural sights include Gunung Hulu Kali, Bukit Keruk and Bukit Tunggul located in the same Genting Highlands area.

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Explore the neighborhood

What people love about Resorts World Genting – Highlands Hotel

  • 9.6

    Exceptional
    Staff 

    "Great location, awesome staffs n i’m pleasantly surprised we have a nice hotel in Genting!"

    Nur

    |

    October 24, 2021

  • 8.8

    Excellent

    "the stay was great and was convenient to access to Skyavenue."

    Tan

    |

    February 29, 2020

  • 10

    Exceptional

    "Really recomended."

    hazirah

    |

    February 16, 2020

Property ranking|Compared to 724 Genting Highlands properties
See all rankings
Room comfort score
6.4/10
Room size
40 sqm.
Couples review score
8.3/10
Location score
8.4/10
Better than
99
%
of Genting Highlands properties
Bigger than
93
%
of Genting Highlands properties
Better than
90
%
of Genting Highlands properties
Better than
86
%
of Genting Highlands properties
Overall rating:

8

Excellent
421 reviews
Cleanliness
8.2
Facilities
7.8
Location
8.4
Read all reviews >
What travelers say they love:
Nice hotel, price abit steep, convenient to shopping
Eileen from Singapore
Family with young children
More about Resorts World Genting – Highlands Hotel

More about Resorts World Genting – Highlands Hotel

Resorts World Genting – Highlands Hotel

Resorts World Genting – Highlands Hotel is a distinct addition to Genting Highlands and a smart choice for travelers. This resort is in the vicinity of popular city attractions, conveniently located for travelers to explore. If you like the most thrilling rides and famous theme parks, then you'll get everything you want at Resorts World Genting – Highlands Hotel -- only 450 m from the popular Genting SkyWorlds Theme Park.
All offerings provided by Resorts World Genting – Highlands Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Genting Highlands is made even more convenient with the shuttle services available at the resort.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Resorts World Genting – Highlands Hotel.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Resorts World Genting – Highlands Hotel. For a bit of entertainment, guests will find television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the resort you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
A day in will be as fun as a day out with ranges of recreational activities offered at Resorts World Genting – Highlands Hotel. Burn off you vacation calories with a quick visit to the resort's fitness facility. Family time on relaxed evenings is easy with the resort's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
A day in will be as fun as a day out with ranges of recreational activities offered at Resorts World Genting – Highlands Hotel. Burn off you vacation calories with a quick visit to the resort's fitness facility. Family time on relaxed evenings is easy with the resort's games room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

An array of attractions are a must-see while visiting Genting Highlands. Find that special item or souvenir that will commemorate your trip to Genting Highlands at First World Plaza located 740 m away. Don't forget to stop by the most iconic landmark in the area, the famous Genting Strawberry Leisure Farm just 3.4 km away.


Around the property

An array of attractions are a must-see while visiting Genting Highlands. Find that special item or souvenir that will commemorate your trip to Genting Highlands at First World Plaza located 740 m away. Don't forget to stop by the most iconic landmark in the area, the famous Genting Strawberry Leisure Farm just 3.4 km away.


Reasons to stay here

Compared to the city's accommodation options, this resort scored higher than 99% of them for food and dining.
Guests who stayed at this resort have scored it higher than 85% of accommodations in the city.
According to guests who stayed here, this resort's room comfort is rated higher than 99% of other accommodations in Genting Highlands.


Reasons to stay here

Compared to the city's accommodation options, this resort scored higher than 99% of them for food and dining.
Guests who stayed at this resort have scored it higher than 86% of accommodations in the city.
According to guests who stayed here, this resort's room comfort is rated higher than 99% of other accommodations in Genting Highlands.

Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

14 mentions

Check in/Check Out

2 mentions

View

2 mentions

Breakfast

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Game room
  • Nightclub
  • Spa

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
Genting Highlands Resort, Genting Highlands, Genting Highlands, Genting Highlands, Malaysia, 69000
Excellent
Location

8.4

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    41.9 km
  • Kuala Lumpur International Airport (KUL)
    75.9 km

Public transportation

  • Genting Highlands Bus Terminal
    830 m
  • Genting Skyway
    3.1 km

Hospital or clinic

  • Clinic Genting
    400 m

Shopping

  • First World Plaza
    750 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Genting SkyWorlds Theme Park
    460 m
  • Sky Avenue
    630 m
  • First World Plaza
    750 m
  • Chin Swee Caves Temple
    760 m
  • Snow World
    770 m
  • Ripley's Believe It Or Not!
    800 m
  • Masjid Yayasan Mohamed Noah
    2.2 km
  • Genting Strawberry Leisure Farm
    3.5 km
  • Skyway
    3.8 km
  • Gunung Bunga Buah
    7.5 km

Nearby landmarks

  • Maxims Hotel
    320 m
  • Clinic Genting
    400 m
  • Talking Garden
    400 m
  • Genting SkyWorlds Theme Park
    460 m
  • Resort Hotel
    460 m
  • Genting Hotel
    500 m
  • Hilltop Grocer
    510 m
  • Starworld Casino
    530 m
  • Arena of Stars
    530 m
  • The Arena of Stars
    560 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property does not accept third party's credit and debit card.
  • The credit card used for payment at the time of booking needs to be shown upon check-in.
  • The property offers breakfast for 2 persons for bookings of Maxims Suite room type. The venue is at E18hteen for non-halal and Coffee Terrace for halal. Kindly contact the property directly for more details.
  • Parking is available at an additional charge. The parking rates will be calculated as per the below information:
    -During weekdays, MYR 2 per hour (maximum MYR 12 per day)
    -During weekends and public holidays, MYR 3 per hour (maximum MYR 18 per day)
  • A security deposit of MYR 200 per room is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • All room view requests are subject to availability upon check-in.
  • Spa Packages:
    One hour of massage at M Spa (Choice of Balinese, Aromatherapy, Lomi Lomi and Shiatsu).
    Spa entitlement will be scheduled on first day of arrival date and reservation to be arranged by front counter upon check-in.
  • Guests may travel between the airport and the property by bus effective from March 1, 2020. Ticket purchase can be made at any ticket counter located at Kuala Lumpur International Airport (KLIA), Kuala Lumpur International Airport 2 (KLIA 2) and Awana Sky Central. Please contact the property directly for more information.

    Below is the bus schedule between the airport and the property:
    KLIA to Awana Sky Central - 11.35 AM, 01:30 PM, 04:30 PM and 06:30 PM
    KLIA 2 to Awana Sky Central - 12:00 PM, 01:45 PM, 04:45 PM and 06:45 PM
    Awana Sky Central to KLIA / KLIA 2 - 09:30 AM, 11:00 AM, 02:00 PM and 04:00 PM

  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee509 MYR

The property

  • Number of rooms 845
Property announcements

Guests arriving between 06:00 am and 03:00 pm will be subject to an additional charge of MYR 5.00

Guests are entitled to 20% discount at selected food and beverage outlets in Genting Highland from now until December, 31 2019. Terms and conditions apply. Please refer to the booking confirmation attachment for redemption details and terms & conditions.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Resorts World Genting – Highlands Hotel from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities7.8
Location8.4
Room comfort and quality6.4
Service8.1
Value for money7.5
High score for Genting Highlands
Rating
9+ Exceptional (35)
8-9 Excellent (31)
7-8 Very Good (32)
6-7 Good (20)
<6 Below Expectation (33)
Time of the year
Mar - May (22)
Jun - Aug (48)
Sep - Nov (27)
Dec - Feb (54)
All guests (421)
All room types
All languages

Show reviews that mention 

Showing 151 verified guest comments
12345
10.0
Exceptional
Ting
Solo traveler
Premier Room
Stayed 1 night in August 2019

Great hotel”

Nice room, clean, cozy and good view of Genting Hotel. Housekeeping maid are friendly and greet us whenever meet. Hotel require deposit by credit card or cash RM300 per stay (refundable). I arrive early than the actual check in time. Receptionist is friendly, check us in and will update us via whatsapp once the room is ready. Within 30minutes, we received message, the room is ready and collect key at Reception counter. Good quality of service provided..

Reviewed August 14, 2019

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10.0
Exceptional
Anjani
Couple
Premier Room
Stayed 2 nights in January 2019

Amazing Location, within Proximity of All amenities, very Helpful staff”

The Check-In was smooth (Thanks to Patrick from frontdesk, who was patient enough to give all information). The Room was Clean and Spacious, and ofcourse had an Amazing view. Lots of restaurants (Chinese, Japanese, Indian/Arabic, and others) were just one floor above the Main lobby of the Hotel. Casino can also be accessed directly from the Hotel Lobby. In my opinion, of all the Hotels at the Highland, the Maxims was best placed (in terms of location) and also value for money. Would only stay at this property whenever I go to Genting. P:S The Hotel was Kind enough to arrange a floral decoration in the room for my wife’s Birthday. Special Thanks to the Team for their amazing gesture.

Reviewed January 26, 2019

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10.0
Exceptional
yee from Singapore
Couple
Premier Room
Stayed 2 nights in May 2019

great location”

the hotel room are of decent size (sufficient for both of us). very clean. staff are helpful too.

Reviewed July 06, 2019

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10.0
Exceptional
Kian from Singapore
Family with teens
Premier Room
Stayed 2 nights in March 2019

Exceptional”

Great Hotel and amazing indoor theme park. Children had a good time with the rides and THE VOID. Good shopping and restaurant. Staff are friendly and helpful.

Reviewed March 21, 2019

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10.0
Exceptional
TJONG from Indonesia
Family with young children
Executive Suite
Stayed 1 night in July 2019

Luxury and Privacy”

Super love their room,, very big room,, nice staff,, nice waiting room and so privacy,,, very comfy bedroom and nice view from our room,, i”ll be back,, this is my second time stayed here

Reviewed July 07, 2019

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9.6
Exceptional
Taton from Malaysia
Couple
Premier Room
Stayed 1 night in October 2019

Great short stay!”

I was late check-in due to flight delay. The location is a bit far maybe because it located at it old Building but the stay was good. Loved the cleanliness, bed and the facilities. Coffee machine in-house just so perfect to start our day! Recommended. Thank you!

Reviewed October 04, 2019

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10.0
Exceptional
Alvin from Singapore
Family with young children
Premier Room
Stayed 2 nights in June 2019

Cannot beat the location”

Everything went perfectly with this hotel. No complaints at all.

Reviewed October 20, 2019

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9.2
Exceptional
wan from Malaysia
Couple
Premier Room
Stayed 1 night in June 2019

Great experience ”

good facility spacious, clean, cozy room bed is good, pillow is too soft. spacious and clean bathroom room come with air-purifier, it works really good as I can sense and smell the freshness inside the room. HK staffs are so friendly as they always give us a big and Wath greeting. couciege staff name NAIM is a thumb up staff. he welcome us with his great smiling face. he even remember our name even we met later in the day or even when we check out. really good!

Reviewed June 27, 2019

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10.0
Exceptional
Chang
Family with young children
Premier Room
Stayed 1 night in March 2019

Good place for stay compare with others ”

Have a great night at this hotel.

Reviewed March 07, 2019

See room deals

10.0
Exceptional
MUI from Singapore
Group
Premier Room
Stayed 1 night in April 2019

Rooms are cleaned”

Nice hotel for group outing

Reviewed June 22, 2019

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8.8
Excellent
Judy from Australia
Couple
Premier Room
Stayed 2 nights in July 2019

We should have stayed another day or two”

We only stayed two nights at Genting but could have stayed 2 more. So much to do and see between the hotels/shopping areas alone. We did get confused/lost a few times and would recommend each hotel gives a small map to assist. One night we got stuck at the back of one of the hotels trying to find our way back and it was drizzling rain and uphill and dangerous.....this was after a staff member had pointed us in that direction!! So many shops. So many food outlets. So much happening. You must visit the Temple by getting off the cable car...do this when not raining as you simply can't walk around and see it all otherwise. I can recommend San Francisco Coffee and a Butterscotch Muffin..OMG, YUM. The checkin to Maxims was pleasant and the lady who showed us to the escalators was wonderful. The room was adequate but I do wish the windows were cleaner and the chair/stool in the room is in need of a very good clean. Beds were comfy, great shower. Bathroom needs some bleach in places!!

Reviewed August 02, 2019

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8.8
Excellent
INGE from Indonesia
Family with teens
Premier Room
Stayed 1 night in July 2019

Hotel with AC in Genting”

I'm choosing Maxim because of the review regarding the non smoking floor. However as other guests review, the cigarette smoking sometimes could be smelled in the lobby and the hallway from elevator to our room - luckily it didn't go through inside my room. It will be better if Maxim put extra fines for those who are smoking in the non smoking floors. My room has a good view of the old cable car down to GPO area. The bath room was spacious plus very clean and the amenities were aigner. The bed room carpet is not very clean though. On the overall it is acceptable for allergic person like myself. Maxim is connected to the other location such as first world plaza through indoor shopping centre located behind the receptions. If your room didn't include breakfast, there are lots of cafe in those shoping centre which could caters your needs : Marry brown in first world plaza opens 24hrs and there are also starbucks too.

Reviewed July 14, 2019

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9.6
Exceptional
Wai from Singapore
Family with teens
Premier Room
Stayed 2 nights in December 2019

Bed is very comfortable ”

Should provide complimentary parking regardless of Resort World card we are holding

Reviewed December 28, 2019

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10.0
Exceptional
farrah from Malaysia
Couple
Premier Room
Stayed 2 nights in January 2019

Very nice room”

I love this hotel very much

Reviewed January 16, 2019

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10.0
Exceptional
Naveendran from Malaysia
Couple
Premier Room
Stayed 1 night in August 2019

The best hotel ever”

Awesome stay

Reviewed August 31, 2019

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10.0
Exceptional
hazirah from Malaysia
Couple
Premier Room
Stayed 1 night in February 2020

All good ”

Really recomended. Will come again

Reviewed February 16, 2020

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Dear Hazirah, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. See you again soon! :) Socially Yours, RWG Social Care Team

Responded February 21, 2020
Resorts World Genting – Highlands Hotel
9.6
Exceptional
Nur from Malaysia
Couple
Premier Room
Stayed 1 night in October 2021

Value for money”

Great location, awesome staffs n i’m pleasantly surprised we have a nice hotel in Genting!

Reviewed October 24, 2021

See room deals

Dear Nur, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

Responded October 30, 2021
Resorts World Genting – Highlands Hotel
8.8
Excellent
John from Singapore
Family with young children
Premier Room
Stayed 3 nights in October 2019

Good hotel with nice pool”

The room is comfortable and cleaned promptly and properly each day. Enjoyed the heated pool on the top floor. Will return to stay! What we didn't like was the check in experience whereby we had to wait about 2.5hrs after the official check in time of 3pm to get our rooms. Not an ideal situation with young kids, older folks after a long road trip to the hotel. Hope that this is not a common experience faced by other guests.

Reviewed October 15, 2019

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9.2
Exceptional
Anastasia
Group
Premier Room
Stayed 1 night in April 2019

Nice hotel”

Good location, clean hotel, staff is friendly and helpful, we enjoyed our stay.

Reviewed April 09, 2019

See room deals

8.4
Excellent
LOO from Singapore
Family with teens
Premier Room
Stayed 1 night in June 2019

Issue during Check in ”

The room was great. Location excellent. We got it good price. However, the 1 thing i didnt like was the male staff at the check-in counter couldn't get us a Non Smoking bed with King size bed for me on 19 June 2019. He told me to wait 2 hours for the next available room and it was already 3pm at the time. His lady colleague next to him overheard and she graciously came over to take over from him, as she found a non smoking room for me in the system. She asked him how come he couldn't find it. He didn't say a single word but just kept quiet. He did not even apologise or ask questions. I suspect he is incompetent or nor adequately trained. I didn't get his name, but he looks like a young Indonesian man. I hope you can look into this matter and see what can be done to help him improve his service standards. I waited very long at the queue to check in and want very badly to settle into out room with my 2 kids. Thanks to the lady staff we got our room quick.

Reviewed June 21, 2019

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