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Ratu Hotel Serang
Superior, Ratu Hotel Serang in Banten
Interior view, Ratu Hotel Serang in Banten
Interior view, Ratu Hotel Serang in Banten
Swimming pool [outdoor], Ratu Hotel Serang in Banten
Swimming pool [outdoor], Ratu Hotel Serang in Banten
Swimming pool, Ratu Hotel Serang in Banten

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6.9

Good

142 reviews

142 reviews

See map

6.9

Good

Location rating score

Parking
Available
Nearby landmarks
RS Kencana Serang 860 m
Parkir Masjid Agung Serang 1.1 km
Carrefour 1.2 km
RSUD Dr. Dradjat Prawiranegara Kota Serang 1.2 km
GOR Maulana Yusuf 1.3 km
Alun-Alun Serang 1.3 km
Alun-alun Kabupaten Serang 1.5 km
Serang 1.5 km
RS Ibunda 1.5 km
parkiran 1.6 km

Ratu Hotel Serang

Jl. KH. Abdul Hadi No. 66 Serang - Banten, Serang / Cilegon, Banten, Indonesia, 42117 - See map

Strategically situated in Serang / Cilegon, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Rockstar Family KTV. Rated with 4 stars, this high-quality property provides guests with access to restaurant, spa and outdoor pool on-site.

Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Air conditioning

Room service [24-hour]

Facilities

Airport transfer

Valet parking

Front desk [24-hour]

Check-in/out [express]

Spa

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Banten every 11 minutes on Agoda.com
Value for money6.3
Distance to city center30.7 km
Location rating6.9

Rooms available at Ratu Hotel Serang

Junior Suite
...
  • Room size: 53 m²/570 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe
...
  • Room size: 26 m²/280 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Royal Suite
...
  • Room size: 96 m²/1033 ft²
Enter dates to see prices
Suite Executive
...
    Enter dates to see prices
    Suite Standard
    ...
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      Room Assigned on Arrival
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at Ratu Hotel Serang?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Ratu Hotel Serang?

        Ratu Hotel Serang is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Ratu Hotel Serang has a car park available for guests. Parking options include a full-service valet for total ease.

        What is the smoking policy at Ratu Hotel Serang?

        Ratu Hotel Serang does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest train, metro, or bus station to Ratu Hotel Serang?

        Serang is the closest train, metro, or bus station, about 1.4 km away from Ratu Hotel Serang.

        What restaurants are nearby Ratu Hotel Serang?

        Ratu Hotel Serang is located in Serang / Cilegon, famous for good restaurants such as Rockstar Family KTV, RM Langganan Anda and Bebek Goreng H.Slamet.

        What popular shopping places are close to Ratu Hotel Serang?

        Located in the Serang / Cilegon area, Ratu Hotel Serang is close to great shopping choices like Mayofield Mall.

        What are popular attractions near Ratu Hotel Serang?

        Guests at Ratu Hotel Serang can easily visit Alun-Alun Serang, Alun-alun Kabupaten Serang and Karangantu Harbour located in the Serang / Cilegon area.

        What popular natural sightseeing spots are close to Ratu Hotel Serang?

        Ratu Hotel Serang is located in the Serang / Cilegon area, which is famous for natural sightseeing destinations such as Delta Kecil Tasir Ardi, Gunung Sosondahan and Gunung Pinang.

        See map

        Explore the neighborhood

        What people love about Ratu Hotel Serang

        • 8.8

          Excellent
          Location

          "The hotel location is perfect, room is clean and big enough."

          Zuhad

          |

          April 29, 2021

        Overall rating:

        6.9

        Good
        142 reviews
        Cleanliness
        6.6
        Facilities
        6.5
        Location
        6.9
        Read all reviews >
        More about Ratu Hotel Serang

        More about Ratu Hotel Serang

        Ratu Hotel Serang

        For travelers who want to take in the sights and sounds of Banten, Ratu Hotel Serang is the perfect choice. Its convenient location right in the city center allows you more time to see all that Banten has to offer. Dining is made easy with a stay at Ratu Hotel Serang, located just 13.3 km from Rockstar Family KTV.
        At Ratu Hotel Serang, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the resort keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. For those driving their own car, parking is available for guests.
        Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service and room service let you get the most out of your time at the Ratu Hotel Serang. For health reasons, smoking is not permitted anywhere inside the resort.
        For guests who would like to smoke, the designated smoking areas are available.
        All rooms at Ratu Hotel Serang are designed and decorated to make guests feel right at home. Enjoy your stay even more at the resort, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and mini bar are provided in some guestrooms.


        Dining and things to do

        A number of great dining options at the resort assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
        Enjoy the countless activities offered at Ratu Hotel Serang. A relaxing end to every day is possible with a visit to the salon and spa. Don't forget to make a visit or two to the resort's pool. At Ratu Hotel Serang, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the resort's poolside bar.


        Reasons to stay here

        Compared to the city's accommodation options, this resort scored higher than 88% of them for food and dining.
        According to guests who stayed here, this resort's room comfort is rated higher than 88% of other accommodations in Banten.

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        Amenities and facilities

        Good
        Facilities

        6.5

        Most talked about facilities

        Swimming Pool

        3 mentions

        Food & Dining

        1 mention

        Internet

        1 mention

        Languages spoken
        • English
        • Indonesian
        Internet access
        • Free Wi-Fi in all rooms!
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Garden
        • Spa
        • Swimming pool [outdoor]
        Dining, drinking, and snacking
        • Bar
        • Poolside bar
        • Restaurants
        • Room service [24-hour]
        Services and conveniences
        • Cash withdrawal
        • Concierge
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Laundry service
        • Luggage storage
        • Safety deposit boxes
        • Salon
        • Smoke-free property
        • Smoking area
        For the kids
        • Babysitting service
        • Family room
        Access
        • Check-in/out [express]
        • Front desk [24-hour]
        • Pets allowed
        Getting around
        • Airport transfer
        • Car park [on-site]
        • Valet parking
        Available in all rooms
        • Air conditioning
        • Coffee/tea maker
        • Daily newspaper
        • Desk
        • Free bottled water
        • Internet access – wireless
        • Non-smoking
        • On-demand movies
        • Satellite/cable channels
        • Shower
        • Telephone
        • Wi-Fi [free]

        Location

        Jl. KH. Abdul Hadi No. 66 Serang - Banten, Serang / Cilegon, Banten, Indonesia, 42117
        Good
        Location

        6.9

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Children 0-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until12:00
        • Reception open until00:00
        Getting around
        • Distance from city center30.7 km
        The property
        • Number of rooms 93
        • Year property opened2011
        Parking
        • Daily parking fee0 IDR

        Reviews of Ratu Hotel Serang from real guests

        Provided by verified guests of Agoda
        Cleanliness6.6
        Facilities6.5
        Location6.9
        Room comfort and quality6.1
        Service7.0
        Value for money6.3
        High score for Banten
        Rating
        9+ Exceptional (4)
        8-9 Excellent (2)
        7-8 Very Good (12)
        6-7 Good (17)
        <6 Below Expectation (32)
        Time of the year
        Mar - May (13)
        Jun - Aug (16)
        Sep - Nov (23)
        Dec - Feb (15)
        All guests (117)
        All room types
        All languages

        Show reviews that mention 

        Showing 67 verified guest comments
        1234
        6.3
        Good
        David from Australia
        Business traveler
        Deluxe
        Stayed 4 nights in September 2014

        You are not going to find a Hilton in Serang !”

        staff friendly, check in easy (no credit card hold) , clean

        look, it really isn't a palace to write home about, but you aren't in Kansas now Dorothy, you are entering rural Indonesia. As a westerner who is accostomed to all kinds of hotels right through out SE Asia over 10 years, it gets the job done. Food serviceable, staff pleasant, business centre running reasonable Internet in, but very old and slow PC & printer & out of date MS office software, but gets basic jobs done, wifi in rooms patchy.. It is a Muslim country rural area with 4am call to prayers blasting out loudspeakers.. Obviously alcoholic beverages are scarce but some beer and very over priced wine on room and rest. menus. Convenience stores to the left and right..(no alcohol) and McDonald's/ Carrefour supermarket a 10 min walk (not at night) or Cab it. La Dian does the job for the price in Serang, I'd check for yourself if your thinking of having a honeymoon there!!..but is better than Ratu Hotel for sure ...just my Obs folks... Safe travels !

        Reviewed February 08, 2015

        See room deals

        8.0
        Excellent
        wardi from Indonesia
        Business traveler
        Superior
        Stayed 1 night in May 2017

        Very good”

        nice good 4 star hotel in serang city

        Reviewed November 27, 2017

        See room deals

        7.2
        Very good
        ABDULLATIF from Saudi Arabia
        Family with young children
        Deluxe
        Stayed 3 nights in November 2016

        3 days at ratu”

        I always stay in this hotel whenever we are in serang

        Reviewed November 21, 2016

        See room deals

        2.4
        Tri from Indonesia
        Family with young children
        Deluxe
        Stayed 1 night in June 2017

        4 star hotel with the worst service ever”

        I'm very dissapointed with Ratu Hotel. I booked 3 rooms at Ratu hotel with my family. We arrive at 9:30 PM after spent 7 hours to Serang. When we arrived to our room the water in bathroom is really dirty (brown, smell,mud). I called to receiption to ask what happened about the water in our room and they said "Just open the tap and the water will clean". We waiting until 2.5 hours and the water still dirty, we really exhausted but we couldn't showered, washed our face, brushed out teeth. I called again to receiption to ask the complimentary mineral water for us to wash our face and brush iur teeth, they said "yes" but we waiting until 1 hour until the housekeeping come to our rooms and just gave 2 BOTTLES of mineral water, it really terrible service for 4 stars hotel.

        Reviewed June 28, 2017

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        4.4
        latifa from Indonesia
        Family with young children
        Deluxe
        Stayed 2 nights in June 2017

        dissappointed”

        as you can see, i booked 3 rooms at this hotel. 1 deluxe with queen bed, and 2 superior with twin bed. But on deluxe room, they gave me twin bed, exactly the same like superior room. The reservation staff said, the sold out the deluxe room with queen bad. I was so mad because me and my husband have to sleep seperate. Very uncomfortable experience and no good sleep. I already complain but there was nothing they can do plus the supervisor on off so I cant meet him/her. The room they gave me was a superior room. exactly the same like the two superior rooms I booked. But I paid deluxe room price. More higher price. Can you do something about this issue? to makes me feel better? I upset because the staff hotel have no solution for me. I moved the twin bed so its look like queen bed but not comfort at all. This is my first bad experience reservation from Agoda. Please explain. The reservation said, they have deluxe room with queen bed AND twin bed. But at their document for my booking, theres no mention about my type of bed. So they gave me and my husband twin bed. Fyi, 1-2 weeks before I called the hotel to check my reservation. And the reservation staff said my bookings are safe. They lied. Please do something about it. Thank you.

        Reviewed June 30, 2017

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        9.6
        Exceptional
        Sultan from United States
        Business traveler
        Superior
        Stayed 1 night in April 2017

        Nice Hotel close to the City Center”

        I really enjoyed the location of the hotel.

        Reviewed October 04, 2017

        See room deals

        6.4
        Good
        Arief from Indonesia
        Business traveler
        Superior
        Stayed 1 night in July 2017

        I'm not recommended for this hotel. Very disappointed, the staff behaviour is not polite”

        If you stay in this hotel for business trip don't forget to ask the receipt and also don't forget to take back the deposit money. If you not ask this they not give all of that. And also the GM is not polite, she can smoke in front of the guest.

        Reviewed July 19, 2017

        See room deals

        7.0
        Very good
        Geoffrey from Australia
        Couple
        Deluxe
        Stayed 2 nights in September 2015

        Ratu Hotel Serang”

        Location, friendly staff, improved breakfast menu

        Easy check in, friendly staff who were able to answer all our queries. Detracting feature in the room was overhead bathroom light on permanently, which shone through glass wardrobe into the bedroom area, making sleeping difficult. Friends who came to pick us up had difficulty exiting the car park as it was not drive through.

        Reviewed September 28, 2015

        See room deals

        8.4
        Excellent
        Rachim from Indonesia
        Family with young children
        Superior
        Stayed 1 night in September 2017

        Good food but no tissue in my room ”

        Staffs are helpfull , good food, but no tissue in my room .

        Reviewed September 21, 2017

        See room deals

        5.7
        ANA from Indonesia
        Family with young children
        Superior
        Stayed 1 night in May 2014

        Dont really like the hotel but still a good one”

        Clean room,easy access,affordable

        This hotel is very lack of good entertainment and good staff. Old hotel,needs to be rufurnished. Not a familly hotel, really suits you if you stay for business matter.

        Reviewed June 02, 2014

        See room deals

        7.7
        Very good
        Niken from Indonesia
        Group
        Superior
        Stayed 1 night in August 2015

        Good”

        Room, food, location

        Nice, but wifi doesnt work, and room service not very good.

        Reviewed August 12, 2015

        See room deals

        6.8
        Good
        ABDULLATIF from Saudi Arabia
        Family with young children
        Deluxe
        Stayed 1 night in August 2016

        5 days at ratu”

        Nice hotel with pool and very good friendly staff

        Reviewed August 06, 2016

        See room deals

        5.2
        Dapot from Indonesia
        Business traveler
        Superior
        Stayed 1 night in May 2016

        Sleep badly.”

        My room was facing Main Street. Unfortunately the window frames are made from low cost of aluminum material that can not reflect the sound from traffic. Hence it was noisy in the room. The air condition unit was leaking, water condensation fell down and the room carpet was wet. The jet washer unit was leaking when I used it

        Reviewed May 22, 2016

        See room deals

        6.4
        Good
        Desmond from Malaysia
        Business traveler
        Deluxe
        Stayed 2 nights in November 2017

        Air condition not working well”

        The restaurant and the floor corridor outside room very hot. Air condition was either not open or not working well.

        Reviewed November 18, 2017

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        6.7
        Good
        nadya from Indonesia
        Family with young children
        Superior
        Stayed 1 night in August 2014

        Standard hotel with outstanding staff performance”

        Hospitality, pool and food

        Quite nice. The room is ok. Kids love the pool. The staffs are very nice and helpful

        Reviewed August 11, 2014

        See room deals

        6.4
        Good
        Fully from Indonesia
        Family with young children
        Superior
        Stayed 1 night in July 2016

        Weekend getaway”

        Nice hotel but minimum facilities

        Reviewed July 21, 2016

        See room deals

        5.2
        Julianto from Indonesia
        Business traveler
        Deluxe
        Stayed 3 nights in December 2016

        Expensive hotel with minim facilities ”

        I can't swim coz the hotel clean that swimming pool for 3 days. Not value of money.

        Reviewed December 09, 2016

        See room deals

        5.7
        Toni from Singapore
        Couple
        Deluxe
        Stayed 3 nights in February 2015

        Ordinary Hotel”

        Normal hotel

        There is no Proper Gym for a 4Star Hotel

        Reviewed March 01, 2015

        See room deals

        2.0
        riki from Indonesia
        Family with young children
        Superior
        Stayed 3 nights in December 2016

        disappointed hotel”

        room unmaintained,broken towel,the service is not good,actual rooms are not in accordance with the review on the website...when complaints about the discrepancy room, hotel staff blamed the Agoda website that one conjures images. really disappointed..

        Reviewed January 02, 2017

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        7.7
        Very good
        Maeve from Malaysia
        Business traveler
        Superior
        Stayed 3 nights in August 2015

        Peaceful ”

        service, clean and food

        I am very happy with the stay.

        Reviewed September 22, 2015

        See room deals

        1234
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