![Swimming pool [outdoor], Ratu Hotel Serang in Banten](http://pix10.agoda.net/hotelImages/567/567570/567570_17011017340050234495.jpg?ca=6&ce=1&s=1024x768 "Swimming pool [outdoor], Ratu Hotel Serang in Banten")
![Swimming pool [outdoor], Ratu Hotel Serang in Banten](http://pix10.agoda.net/hotelImages/567/567570/567570_17011017340050234497.jpg?ca=6&ce=1&s=1024x768 "Swimming pool [outdoor], Ratu Hotel Serang in Banten")
Ratu Hotel Serang
Jl. KH. Abdul Hadi No. 66 Serang - Banten, Serang / Cilegon, Banten, Indonesia, 42117 - See map
Strategically situated in Serang / Cilegon, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Rockstar Family KTV. Rated with 4 stars, this high-quality property provides guests with access to restaurant, spa and outdoor pool on-site.
Highlights
Facilities
Airport transfer
Valet parking
Front desk [24-hour]
Check-in/out [express]
Luggage storage
Cash withdrawal
Your dates are popular among travelersUsers are booking a place in Banten every 11 minutes on Agoda.com
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/567/567570/567570_17011017340050234495.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/567/567570/567570_17011017340050234497.jpg?ca=6&ce=1&s=98x98&ar=1x1)
You are not going to find a Hilton in Serang !”
look, it really isn't a palace to write home about, but you aren't in Kansas now Dorothy, you are entering rural Indonesia. As a westerner who is accostomed to all kinds of hotels right through out SE Asia over 10 years, it gets the job done. Food serviceable, staff pleasant, business centre running reasonable Internet in, but very old and slow PC & printer & out of date MS office software, but gets basic jobs done, wifi in rooms patchy.. It is a Muslim country rural area with 4am call to prayers blasting out loudspeakers.. Obviously alcoholic beverages are scarce but some beer and very over priced wine on room and rest. menus. Convenience stores to the left and right..(no alcohol) and McDonald's/ Carrefour supermarket a 10 min walk (not at night) or Cab it. La Dian does the job for the price in Serang, I'd check for yourself if your thinking of having a honeymoon there!!..but is better than Ratu Hotel for sure ...just my Obs folks... Safe travels !
See room deals
Very good”
nice good 4 star hotel in serang city
See room deals
3 days at ratu”
I always stay in this hotel whenever we are in serang
See room deals
4 star hotel with the worst service ever”
I'm very dissapointed with Ratu Hotel. I booked 3 rooms at Ratu hotel with my family. We arrive at 9:30 PM after spent 7 hours to Serang. When we arrived to our room the water in bathroom is really dirty (brown, smell,mud). I called to receiption to ask what happened about the water in our room and they said "Just open the tap and the water will clean". We waiting until 2.5 hours and the water still dirty, we really exhausted but we couldn't showered, washed our face, brushed out teeth. I called again to receiption to ask the complimentary mineral water for us to wash our face and brush iur teeth, they said "yes" but we waiting until 1 hour until the housekeeping come to our rooms and just gave 2 BOTTLES of mineral water, it really terrible service for 4 stars hotel.
See room deals
dissappointed”
as you can see, i booked 3 rooms at this hotel. 1 deluxe with queen bed, and 2 superior with twin bed. But on deluxe room, they gave me twin bed, exactly the same like superior room. The reservation staff said, the sold out the deluxe room with queen bad. I was so mad because me and my husband have to sleep seperate. Very uncomfortable experience and no good sleep. I already complain but there was nothing they can do plus the supervisor on off so I cant meet him/her. The room they gave me was a superior room. exactly the same like the two superior rooms I booked. But I paid deluxe room price. More higher price. Can you do something about this issue? to makes me feel better? I upset because the staff hotel have no solution for me. I moved the twin bed so its look like queen bed but not comfort at all. This is my first bad experience reservation from Agoda. Please explain. The reservation said, they have deluxe room with queen bed AND twin bed. But at their document for my booking, theres no mention about my type of bed. So they gave me and my husband twin bed. Fyi, 1-2 weeks before I called the hotel to check my reservation. And the reservation staff said my bookings are safe. They lied. Please do something about it. Thank you.
See room deals
Nice Hotel close to the City Center”
I really enjoyed the location of the hotel.
See room deals
I'm not recommended for this hotel. Very disappointed, the staff behaviour is not polite”
If you stay in this hotel for business trip don't forget to ask the receipt and also don't forget to take back the deposit money. If you not ask this they not give all of that. And also the GM is not polite, she can smoke in front of the guest.
See room deals
Ratu Hotel Serang”
Easy check in, friendly staff who were able to answer all our queries. Detracting feature in the room was overhead bathroom light on permanently, which shone through glass wardrobe into the bedroom area, making sleeping difficult. Friends who came to pick us up had difficulty exiting the car park as it was not drive through.
See room deals
Good food but no tissue in my room ”
Staffs are helpfull , good food, but no tissue in my room .
See room deals
Dont really like the hotel but still a good one”
This hotel is very lack of good entertainment and good staff. Old hotel,needs to be rufurnished. Not a familly hotel, really suits you if you stay for business matter.
See room deals
Good”
Nice, but wifi doesnt work, and room service not very good.
See room deals
5 days at ratu”
Nice hotel with pool and very good friendly staff
See room deals
Sleep badly.”
My room was facing Main Street. Unfortunately the window frames are made from low cost of aluminum material that can not reflect the sound from traffic. Hence it was noisy in the room. The air condition unit was leaking, water condensation fell down and the room carpet was wet. The jet washer unit was leaking when I used it
See room deals
Air condition not working well”
The restaurant and the floor corridor outside room very hot. Air condition was either not open or not working well.
See room deals
Standard hotel with outstanding staff performance”
Quite nice. The room is ok. Kids love the pool. The staffs are very nice and helpful
See room deals
Weekend getaway”
Nice hotel but minimum facilities
See room deals
Expensive hotel with minim facilities ”
I can't swim coz the hotel clean that swimming pool for 3 days. Not value of money.
See room deals
Ordinary Hotel”
There is no Proper Gym for a 4Star Hotel
See room deals
disappointed hotel”
room unmaintained,broken towel,the service is not good,actual rooms are not in accordance with the review on the website...when complaints about the discrepancy room, hotel staff blamed the Agoda website that one conjures images. really disappointed..
See room deals
Peaceful ”
I am very happy with the stay.
See room deals