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Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu

Removed from saved list

8.1

Excellent

10,719 reviews

10,719 reviews

Housekeeping234
Breakfast123
View119
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Airworld Travel & Tours

80 m

Daihatsu Api-api Centre

160 m

Wawasan Plaza

220 m

Oceanus Waterfront Mall

220 m

Star City Mall

310 m

Popular landmarks
Mamutik Island

590 m

Night Market

710 m

Gaya Street Sunday Market

1.2 km

Kota Kinabalu City Mosque

1.5 km

Signal Hill Observatory Platform

1.6 km

Closest landmarks
Tourism Malaysia

240 m

DBKK Parking

440 m

IT Point

450 m

Vals Bundle Shop

470 m

Police HQ

470 m

2020

Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Located in heart of Kota Kinabalu

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Swimming pool [outdoor]

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

42 travelers have booked today.

Value for money8.0
Distance to city center1 km
Location rating8.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport6.1 km

Rooms available at Promenade Hotel Kota Kinabalu

Very good
Room comfort & quality

7.5

Executive Suite
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Superior
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Promenade Deluxe Suite
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Promenade Superior Suite with Club Lounge Access
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Club Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Club Room
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Promenade Superior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite with Club Lounge Access
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Promenade Hotel Kota Kinabalu?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Promenade Hotel Kota Kinabalu has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Promenade Hotel Kota Kinabalu?

Wake up to a great buffet breakfast at Promenade Hotel Kota Kinabalu. There's an additional charge of 36 MYR for adults and 18 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Promenade Hotel Kota Kinabalu?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Promenade Hotel Kota Kinabalu. Small or intimate events like graduation parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Promenade Hotel Kota Kinabalu?

On-site venues and convenient event services make Promenade Hotel Kota Kinabalu an ideal choice for hosting events such as seminars, corporate events and meetings. The 5 venues can accommodate up to 160 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Promenade Hotel Kota Kinabalu?

South Bus Terminal is the closest train, metro, or bus station, about 300 m away from Promenade Hotel Kota Kinabalu.

What restaurants are nearby Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is located in Central Business District, famous for good restaurants such as Welcome Seafood Restaurant, Fatt Kee Seafood Restaurant and Kedai Kopi Yee Fung.

What popular shopping places are close to Promenade Hotel Kota Kinabalu?

Located in the Central Business District area, Promenade Hotel Kota Kinabalu is close to great shopping choices like Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near Promenade Hotel Kota Kinabalu?

Guests at Promenade Hotel Kota Kinabalu can easily visit Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum located in the Central Business District area.

What popular natural sightseeing spots are close to Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is located in the Central Business District area, which is famous for natural sightseeing destinations such as Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.

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Explore the neighborhood

What people love about Promenade Hotel Kota Kinabalu

  • 9.6

    Exceptional

    "After the renovation , it is great"

    Twee

    |

    October 17, 2022

  • 8

    Very good

    "Nice hotel with good maintenance"

    Ian

    |

    October 16, 2022

  • 8

    Very good

    "Nice hotel with good maintenance"

    Ian

    |

    October 16, 2022

Property ranking|Compared to 1,554 Kota Kinabalu properties
See all rankings
Room comfort score
7.5/10
Room size
38 sqm.
Couples review score
8.2/10
Location score
8.7/10
Better than
95
%
of Kota Kinabalu properties
Bigger than
92
%
of Kota Kinabalu properties
Better than
89
%
of Kota Kinabalu properties
Better than
88
%
of Kota Kinabalu properties
Overall rating:

8.1

Excellent
10,719 reviews
Cleanliness
8.1
Facilities
8.0
Location
8.7
Read all reviews >
What travelers say they love:
Very recommended hotel to stay in KK.
Dahlia from Malaysia
Couple
More about Promenade Hotel Kota Kinabalu

More about Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

See the best of Kota Kinabalu with a stay at Promenade Hotel Kota Kinabalu, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Promenade Hotel Kota Kinabalu provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kota Kinabalu.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Promenade Hotel Kota Kinabalu include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Promenade Hotel Kota Kinabalu also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.
Promenade Hotel Kota Kinabalu offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the salon. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

Past guests rate facilities here higher than 87% of the city's accommodation.
This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 95% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Breakfast

300 mentions

Housekeeping

223 mentions

Food & Dining

115 mentions

Swimming Pool

87 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
Restaurants on site

Promenade Cafe

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Dynasty Restaurant

  • Cuisine: Asian, Chinese, Szechuan
  • Menu: Buffet
Location
No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000
Excellent
Location

8.7

Airports

  • Kota Kinabalu International Airport (BKI)
    6.1 km 12 min drive
  • Labuan Airport (LBU)
    118.2 km

Public transportation

  • South Bus Terminal
    300 m
  • North Borneo Railway
    3.4 km

Hospital or clinic

  • Klinik Lau & Choong
    750 m

Shopping

  • Gaya Street Sunday Market
    1.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    190 m 3 min drive
What's nearby

Popular landmarks

  • Mamutik Island
    590 m
  • Night Market
    710 m
  • Gaya Street Sunday Market
    1.2 km
  • Kota Kinabalu City Mosque
    1.5 km
  • Signal Hill Observatory Platform
    1.6 km
  • Sabah State Museum
    1.6 km
  • Manukan Island
    7.5 km
  • Tunku Abdul Rahman Marine Park
    7.6 km
  • Sapi Island
    7.7 km
  • Poring Hot Springs
    15.2 km

Nearby landmarks

  • Airworld Travel & Tours
    80 m
  • Daihatsu Api-api Centre
    160 m
  • Wawasan Plaza
    220 m
  • Oceanus Waterfront Mall
    220 m
  • Tourism Malaysia
    240 m
  • South Bus Terminal
    300 m
  • Star City Mall
    310 m
  • Bed
    360 m
  • Weston Wetland Park
    390 m
  • Shenanigan's
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee50 MYR
  • Distance from city center1 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)36 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors12
  • Number of restaurants2
  • Number of rooms 446
  • Room voltage240
  • Year property opened1998

Reviews of Promenade Hotel Kota Kinabalu from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.1
Facilities8.0
Location8.7
Room comfort and quality7.5
Service8.1
Value for money8.0
High score for Kota Kinabalu
Rating
9+ Exceptional (1,165)
8-9 Excellent (695)
7-8 Very Good (1,330)
6-7 Good (606)
<6 Below Expectation (684)
Time of the year
Mar - May (1,063)
Jun - Aug (1,085)
Sep - Nov (1,074)
Dec - Feb (1,258)
All guests (8,833)
All room types
All languages

Show reviews that mention 

Showing 4,480 verified guest comments
12345
10.0
Exceptional
Noor from Malaysia
Solo traveler
Deluxe Club Room
Stayed 3 nights in October 2019

Promenade Club Floor is the best ever. I love the room so much ❤️”

I love everything about the hotel. It is located in front of the Oceanus Mall where the Hard Rock Cafe located. Walking distance to the Filipino Market. Very close to Imago & Suria Sabah.Private and exclusive breakfast and evening cocktail at the Promenade Club Lounge. I love the food provided. I love the sea view room so much. The view is spectacular.. They really take care of the details in the room. Complimentary mini bar, welcome fruits platter and cookies also the greetings card on the bed. The first class pillow, towels, bedsheet and comforter. They really pampered the guest until i don’t want to go out from the room 😍 They have a line of staff that is very friendly and always smiling. This is my very first time in Sabah and i chose the right hotel. Definitely will come back in future! Keep it up to all the staff and congratulations to the General Manager Mr Hafizan Wong.

Reviewed October 20, 2019

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Dear Noor, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to read that you loved the facilities and privileges we give to our Promenade Club Floor guests. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

Responded October 24, 2019
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Carmelita from Malaysia
Group
Superior
Stayed 1 night in December 2021

Great stay”

There was a promotion when I booked a stay at this hotel - early check in, late check out, room upgrade, etc. I don’t recall the full perks but these were what grabbed my attention and MAN. I booked a superior room and was informed I would probably get a deluxe (I called to check first), but upon check in, they upgraded me to a junior suite.The room itself was comfortable - great shower and bath tub, spacious and fully equipped. My only hesitation is with the breakfast buffet. The food options have dwindled, they were understaffed so tables were not cleared quickly enough, and the taste just doesn’t scream hotel-quality. I stayed with elderly parents and despite the food, enjoyed the stay.

Reviewed December 24, 2021

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10.0
Exceptional
Adrian from Malaysia
Family with teens
Superior
Stayed 1 night in March 2019

The Best 4 Star Hotel In KK City”

Stayed in a Superior Room + Extra Bed. This hotel looks grand not only from the outside and also in the building too. Receptionists was fast and friendly. Then proceed to our room, 1005. Amazingly, super luxurious room, super clean bathroom, super comfortable bed and stunning view from our hotel window. Shops, entertainment outlets and restaurants are all walking distance. Next morning, super yummy and delicious buffet breakfast !! The choices of food are beyond our expectation. My family and i had a very pleasant stay in this hotel but sadly we had to leave next day so soon. Thanks for the great comfort and warm hospitality provided to us throughout our stay here.

Reviewed March 30, 2019

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Dear Adrian, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We are happy to know that you enjoyed our breakfast spread. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

Responded April 03, 2019
Promenade Hotel Kota Kinabalu
10.0
Exceptional
ASZROL from Malaysia
Family with young children
Superior
Stayed 1 night in May 2022

Very highly recommended”

Im travelling with my wife and my 2 sons 1 year and 5 year old. This is the most perfect hotel i have ever stayed for rm234 price..the pool is excellent..got free towel.. changing rooms.. the food breakfast is excellent except too many people and have to fight to get the food..haha.. room is clean..only a bit cold coz im unable to control the temp..so i just turned it off if its get too cold. Parking is free at basement and got elevator up to B3 level. Location is perfect easy to get my favorite seafood restaurant. Check in experience can be improved. I have waited for 2 people in front of me before my turn..

Reviewed May 30, 2022

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10.0
Exceptional
Tracy from Malaysia
Couple
Superior
Stayed 1 night in September 2020

PROMENADE HOTEL NICE PLACE TO STAY”

We are very sad when hear the rumours about this hotel will closed down because this is one of KK bet hotel with good facilities and clean.. Good location to with nice food here.. Promenade was the best hotel when comes to nice food or buffet.. unfortunately they didn't do buffet breakfast because of this RMCO.. They doing set breakfast and we have to wait 15 min to go inside the restaurant.. Maybe in this matter hotel will solved it especially during weekend morning.. Lobby also no provide chair while waiting turn to go inside.. We have to line up to get our turn.. Others still okay and thumbs up..

Reviewed September 15, 2020

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10.0
Exceptional
Ammar from Malaysia
Family with young children
Deluxe
Stayed 2 nights in January 2022

Regular Guest + Frustration”

I stayed with Promenade countless time for years during my business trip but I am quite upset on the room arrangement prior check in. Found out duvet cover (1 room) was not changed and only make-up by the housekeeping for the reason best known to them. Despite covid19 SOP is made clear that the room must be clean and disinfect, the unchanged duvet cover is totally unacceptable. Worst i came back to KK with my family and children. Though they upgraded my room, but i think that is very basic to show how is the hotel adhere to strict SOP laid down by KKM and MOTAC.

Reviewed January 19, 2022

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10.0
Exceptional
NORZAINIZUL from Malaysia
Family with young children
Junior Suite
Stayed 2 nights in December 2019

Love the suite”

At first, I was not intend to get this room. but they give me and upgrade!!!! once into it, the junior suite, it was lavish. perfect ambient for relaxation. location is at its best. easy for the whole family compare to cramp in a room. they have adequate size living room, separate bed room, hallway closet toward shower which contain bathtub, normal shower, plenty of amenities, trust me, this is a dream holiday for everyone. From honeymoon couple to a family with kids. Pricey? depend on a bargain offered, I would say perfect and value for money. To promenade, expect me to come back next year. Maybe into the same room. 440. love it!!!

Reviewed December 12, 2019

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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

Responded February 07, 2020
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Siti from Malaysia
Couple
Deluxe
Stayed 1 night in January 2022

Stunning View”

Promenade has been my childhood hotel since my family always bring us here to stay on holiday. But this time round after so long, I'm coming back with my spouse on our honeymoon. I'm amazed by the changes they have improved! Digitalized room number, room design, cute amenities, larger buffet spread, and etc. Parking is free at the basement with lift provided straight to lobby. We had a wonderful stunning view of sunset, ocean, yatch, and city. This breathtaking view is priceless. Variety buffet spread and most importantly, delicious. Everything is perfect! They also managed to provide us late check out until 3pm. Kudos Promenade, we will soon be staying there again.

Reviewed February 12, 2022

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10.0
Exceptional
ADRA from Malaysia
Family with young children
Deluxe
Stayed 1 night in January 2022

Exceptional”

EVERYTHING WAS GREAT! from the check-in until check-out… the fo who serve me has great personality, the room was clean! like super clean , all the bathroom amenities was there, the towels are clean unlike Ming Garden hotel, they just reused towel that had been used by the previous guest until we have to make them remake our room. Will definitely recommend our family&friends to come here.

Reviewed January 14, 2022

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10.0
Exceptional
NOORJEHAN from Malaysia
Family with young children
Deluxe
Stayed 1 night in August 2020

Great stay as always!”

We booked the deluxe room with sea view and got a free upgrade to a suite room. Althought the upgraded room doesn’t come with the view but we were satisfied with the size of the room. The only downside was that it was advertised that we would be entitled for a late checkout, I’ve messaged then thru agoda to confirm this and they confirmed for late check out 3pm. However at the hotel on the check out day, we were told late check out is 1pm. That changed our schedule! Otherwise, everything was perfect, the buffet was nice as always and very reasonably priced.

Reviewed September 01, 2020

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10.0
Exceptional
Azri from Malaysia
Family with young children
Superior
Stayed 2 nights in April 2019

Very good hotel but breakfast ...”

Great location, close to malls and other local attractions. Very comfortable room and friendly staff. Good facilities and very good value for money. Only minor complaint, breakfast spread could be improved. Sunny side up eggs were cooked way in advance so were cold, rather bad coffee, fruit juices could be better. Nothing too bad. Overall still very good experience.

Reviewed April 14, 2019

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Dear Azri, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our staffs and room. Great to know that you like the facilities provided. We appreciate your constructive feedback on our breakfast spread as they gave us the opportunity to gauge the consistency of our services and facilities provided. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Carol from Malaysia
Couple
Superior
Stayed 1 night in January 2022

Best Affordable Hotel in KK”

This hotel deserved the viral post because of their staff, so professional & kind for letting us check in early. Our flight landed at KK in the morning & we can drop our luggage at the hotel then walk around city center to find breakfast & sight seeing. Very good for couple, family or even solo traveller. The breakfast is really worth it, so many choices even in the morning. Near to KK main attractions - Todak, Filipino Market, Imago & KK Waterfront. Mostly we explore around city center by Grab and even just walking. Will come visit again whenever I am in KK next time.

Reviewed January 05, 2022

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10.0
Exceptional
Ferdz from Philippines
Family with young children
Superior
Stayed 3 nights in December 2019

Overall excellent ..................................... ............................................”

The hotel is very excellent, clean room, good aircon, and good ameneties, all the staff is very accommodating, the breakfast food is delicious, I recommend this to all my friends and relatives.

Reviewed December 27, 2019

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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay with us.Thank you for your compliment. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

Responded February 07, 2020
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Adi from Malaysia
Family with young children
Superior
Stayed 1 night in August 2020

Freindly and outstanding customer service i.e. Ms Chelsea”

Easy to acces as located in the middle of KK town. Spacious room, clean and nice view i.e. infront of Laut China Selatan. Attended by Ms Chelsea who is very friendly and resolve my issue immediately. Suitable for family trip.

Reviewed August 24, 2020

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10.0
Exceptional
Ummi from Malaysia
Family with young children
Superior
Stayed 4 nights in September 2020

I love it. Will come against next time ”

The room is so nice and very clean. The view is so nice. Location near City & easy to find food for dinner & shopping. Facilities overall is okay. Staff is very friendly and helpful. Value for money to stay here. Thanks 🤍💙

Reviewed September 15, 2020

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10.0
Exceptional
DEVREH from Malaysia
Couple
Superior
Stayed 1 night in July 2021

Best price with best experience”

My husband and I had a long day while travelling. The trip is due to an emergency cause so I call the hotel if we can stay there as other hotel are not open for public. With just 1 ring, they pick up the phone and explain nicely. When we arrived, everything including the staffs are good and excellent. Thank you promenade hotel for making our day better. Will stay again next time 😁

Reviewed July 18, 2021

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10.0
Exceptional
Yong from Malaysia
Couple
Superior
Stayed 3 nights in March 2020

Good location”

Location is good, easy to find restaurants, shops and grab car. Check-in process is smooth, room is clean and spacious, just that the bath tub is a little small. The pub at Ground Floor is cozy, the band was excellent.

Reviewed March 15, 2020

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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

Responded July 08, 2020
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Faizal from Malaysia
Couple
Superior
Stayed 2 nights in May 2022

Pleasant Stay in Promenade Hotel KK”

I enjoyed my stay. Location was near food and shopping center. The car park was ample and free parking. The room was nice, cool aircond and hot shower. The bed was comfortable. Breakfast wide varieties.

Reviewed May 24, 2022

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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah

Responded June 15, 2022
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Nazzatul from Malaysia
Solo traveler
Deluxe
Stayed 1 night in April 2019

Very much improved compared to last 2003”

I had worked in KK on short term assignment in year 2003, stayed at Promenade KK for 6months project duration. Promenade was back then in a rating of 3 star. I was surprised this year in April 2019 Promenade has improved a lot better and with the super good location facing KK waterfront, and together with the improvise interior of both rooms and restaurants, I believe Promenade can grew better.

Reviewed May 03, 2019

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Dear Nazzatul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your continuous support. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

Responded June 12, 2019
Promenade Hotel Kota Kinabalu
10.0
Exceptional
NORHIDAYAH from Malaysia
Family with young children
Deluxe
Stayed 1 night in January 2021

Transit during MCO 2.0”

We got great discount for Deluxe Room. This is MCO period, we stayed here one night just for transit. Self collect breakfast was satisfactory enough and tasty. I forgot to collect another separate breakfast pack and the staff was so kind to send it to our room. Thank you Promenade Hotel. Stay safe everyone.

Reviewed January 16, 2021

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