Travelling to Malaysia? Read all updated requirements before you book.
Promenade Hotel Bintulu
Superior - Bed, Promenade Hotel Bintulu in Bintulu
a large building with a large clock on it, Promenade Hotel Bintulu in Bintulu
Lobby, Promenade Hotel Bintulu in Bintulu
a collection of different colored vases on a wall, Promenade Hotel Bintulu in Bintulu
a white table topped with two vases filled with wine, Promenade Hotel Bintulu in Bintulu
Coffee shop, Promenade Hotel Bintulu in Bintulu

Removed from saved list

8.4

Excellent

3,964 reviews

3,964 reviews

Housekeeping140
Breakfast62
Shops17
See map

8.8

Excellent

Location rating score

Excellent location - 2.44 kilometers from city center
Parking
FREE
Nearby landmarks
Bintulu Medical Centre 130 m
Farley Supermarket 250 m
Watsons 460 m
Tumbina Hill 480 m
Guardian 510 m
Medan Jaya Discount Store 530 m
Sing Kwong (Tg Batu) Supermarket 1.0 km
Pasar Mini 1.1 km
Times Square Megamall 1.3 km
Tanjung Batu Beach 1.6 km
2022

Promenade Hotel Bintulu

Lot 8074, No. 178, Bintulu Sentral, Jalan Kidurong, Bintulu City Center, Bintulu, Malaysia, 97000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bintulu City Center part of Bintulu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bintulu Airport. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent food & dining

Free Wi-Fi in all rooms!

Staff Vaccination

Hygiene Plus

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Coffee shop

This property is in high demand!

16 travelers have booked today.

Value for money8.5
Distance to city center5KM
Location rating8.8
Nearest airportBintulu Airport (BTU)
Distance to airport9.4 km

Rooms available at Promenade Hotel Bintulu

Excellent
Room comfort & quality

8.3

Deluxe
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive Suite 1 Queen Bed
...
  • Room size: 47 m²/506 ft²
  • 1 double bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Triple Standard Room
...
    Enter dates to see prices
    Triple Economy Room
    ...
      Enter dates to see prices
      Executive Single Room
      ...
        Enter dates to see prices
        Triple Room Panoramic
        ...
          Enter dates to see prices
          Familiar Deluxe
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Promenade Hotel Bintulu?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Promenade Hotel Bintulu?

            Promenade Hotel Bintulu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Promenade Hotel Bintulu has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Bintulu with private transportation, the hotel can arrange taxi service.

            Is breakfast offered at Promenade Hotel Bintulu?

            Start your mornings right, with the continental and buffet breakfast options offered at Promenade Hotel Bintulu. Asian breakfast is available for guests.

            What are my dining options at Promenade Hotel Bintulu?

            Promenade Hotel Bintulu features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

            Can special events be hosted at Promenade Hotel Bintulu?

            You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Promenade Hotel Bintulu. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

            Can business events be hosted at Promenade Hotel Bintulu?

            On-site venues and convenient event services make Promenade Hotel Bintulu an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 900 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

            What is the smoking policy at Promenade Hotel Bintulu?

            Promenade Hotel Bintulu does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What restaurants are nearby Promenade Hotel Bintulu?

            Promenade Hotel Bintulu is located in Bintulu City Center, famous for good restaurants such as Mid Valley Seafood, Apple Restaurant and Eve Garden.

            What popular shopping places are close to Promenade Hotel Bintulu?

            Located in the Bintulu City Center area, Promenade Hotel Bintulu is close to great shopping choices like Park City Mall and Bintulu Commerce Square Mall.

            What are popular attractions near Promenade Hotel Bintulu?

            Guests at Promenade Hotel Bintulu can easily visit Taman Tumbina, Bintulu History and Cultural Corridor and Monument Council of State located in the Bintulu City Center area.

            What popular beaches are close to Promenade Hotel Bintulu?

            Guests at Promenade Hotel Bintulu can easily visit Pantai Temasya Tanjung Batu in the Bintulu City Center area.

            What popular natural sightseeing spots are close to Promenade Hotel Bintulu?

            Promenade Hotel Bintulu is located in the Bintulu City Center area, which is famous for natural sightseeing destinations such as Mount Dulit and Hose Mountain.

            See map

            Explore the neighborhood

            What people love about Promenade Hotel Bintulu

            • 8.8

              Excellent
              Cleanliness

              "Clean and comfortable hotel at a strategic location."

              Mohamad

              |

              December 11, 2022

            • 8

              Very good
              Cleanliness

              "Hotel rooms are clean and comfortable."

              Mohamad

              |

              December 8, 2022

            • 8

              Very good
              Location

              "Place is conveniently located near bus terminal and shopping areas."

              clayton

              |

              December 13, 2022

            Property ranking|Compared to 84 Bintulu properties
            See all rankings
            Room comfort score
            8.3/10
            Couples review score
            8.8/10
            Location score
            8.8/10
            Room size
            30 sqm.
            Better than
            98
            %
            of Bintulu properties
            Better than
            88
            %
            of Bintulu properties
            Better than
            86
            %
            of Bintulu properties
            Bigger than
            85
            %
            of Bintulu properties
            Overall rating:

            8.4

            Excellent
            3,964 reviews
            Cleanliness
            8.6
            Facilities
            8.2
            Location
            8.8
            Read all reviews >
            What travelers say they love:
            Toilet and shower working great, and hotel staff are friendl...
            Dewisinta from Malaysia
            Business traveler
            More about Promenade Hotel Bintulu

            More about Promenade Hotel Bintulu

            Promenade Hotel Bintulu

            Make everyday special with all that Bintulu has to offer with a stay at Promenade Hotel Bintulu. Keep your options open! Whatever your interests in Bintulu, you'll access them conveniently with a stay at Promenade Hotel Bintulu, just 9.3 km from Bintulu Airport.
            At Promenade Hotel Bintulu, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Bintulu is made even more convenient with the taxi services available at the hotel.
            For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Promenade Hotel Bintulu.
            For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
            All rooms at Promenade Hotel Bintulu are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find television available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms.
            Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


            Dining and things to do

            Each morning you can start the day with a delicious in-house breakfast offered at Promenade Hotel Bintulu. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Promenade Hotel Bintulu including halal options.
            A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.


            Around the property

            Don't miss out on all that Bintulu has to offer! For your convenience, Mid Valley Seafood is located just 3.0 km away.


            Reasons to stay here

            Compared to the city's accommodation options, this hotel scored higher than 96% of them for food and dining.
            Guests who stayed at this hotel have scored it higher than 86% of accommodations in the city.
            According to guests who stayed here, this hotel's room comfort is rated higher than 97% of other accommodations in Bintulu.

            Show less

            Amenities and facilities

            Excellent
            Facilities

            8.2

            Most talked about facilities

            Breakfast

            57 mentions

            Housekeeping

            55 mentions

            Food & Dining

            25 mentions

            Swimming Pool

            12 mentions

            Languages spoken
            • English
            • Chinese [Cantonese]
            • Chinese [Mandarin]
            • Malay
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas
            Cleanliness and safety
            • Body thermometer
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Face coverings on staff
            • First aid kit
            • Hand sanitizer
            • Hygiene certification
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Staff trained in safety protocol
            • Sterilizing equipment
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Bar
            • Coffee shop
            • Kitchen
            • Restaurant [halal]
            • Restaurants
            • Room service
            Services and conveniences
            • Air conditioning in public area
            • Concierge
            • Daily housekeeping
            • Doorman
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Ironing service
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Smoke-free property
            • Smoking area
            Access
            • CCTV in common areas
            • Check-in [24-hour]
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Security [24-hour]
            Getting around
            • Airport transfer
            • Car park [free of charge]
            • Car park [nearby]
            • Car park [on-site]
            • Shuttle service
            • Taxi service
            Available in all rooms
            • Air conditioning
            • Alarm clock
            • Blackout curtains
            • Carpeting
            • Closet
            • Clothes rack
            • Coffee/tea maker
            • Desk
            • Free bottled water
            • Hair dryer
            • In-room safe box
            • Internet access – wireless
            • Ironing facilities
            • Mini bar
            • Non-smoking
            • Private bathroom
            • Refrigerator
            • Safety/security feature
            • Satellite/cable channels
            • Seating area
            • Shower
            • Sleep comfort items
            • Slippers
            • Smoke detector
            • Socket near the bed
            • Sofa
            • Soundproofing
            • Streaming service like Netflix
            • Telephone
            • Toiletries
            • Towels
            • Trash cans
            • Wake-up service
            • Wi-Fi [free]

            Food and dining

            Breakfast options
            • Halal
            • Buffet
            Restaurants on site
            Peppers Cafe
            • Cuisine: Asian, International
            • Menu: Buffet, A-la-carte

            Location

            Lot 8074, No. 178, Bintulu Sentral, Jalan Kidurong, Bintulu City Center, Bintulu, Malaysia, 97000
            Excellent
            Location

            8.8

            Airports
            • Bintulu Airport (BTU)
              9.4 km
            • Mukah Airport (MKM)
              113.2 km
            Hospital or clinic
            • Bintulu Medical Centre
              130 m
            Convenience store
            • 7 Eleven
              380 m
            Cash withdrawal
            • ATM
              120 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-3 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 4-6 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 7 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out until12:00
            • Reception open until00:00
            Getting around
            • Airport transfer fee50 MYR
            • Distance from city center5KM
            • Travel time to airport (minutes)25
            The property
            • Number of bars/lounges0
            • Number of floors8
            • Number of restaurants1
            • Number of rooms 183
            • Year property opened2014
            • Most recent renovation2014
            Parking
            • Daily parking fee0 MYR

            Reviews of Promenade Hotel Bintulu from real guests

            Provided by verified guests of Agoda
            8.4
            /
            10
            Cleanliness8.6
            Facilities8.2
            Location8.8
            Room comfort and quality8.3
            Service8.5
            Value for money8.5
            High score for Bintulu
            Rating
            9+ Exceptional (398)
            8-9 Excellent (139)
            7-8 Very Good (221)
            6-7 Good (63)
            <6 Below Expectation (104)
            Time of the year
            Mar - May (163)
            Jun - Aug (183)
            Sep - Nov (284)
            Dec - Feb (295)
            All guests (3,495)
            All room types
            All languages

            Show reviews that mention 

            Showing 925 verified guest comments
            12345
            10.0
            Exceptional
            Raven from Malaysia
            Solo traveler
            Superior
            Stayed 2 nights in December 2019

            Good Value for Money”

            This hotel has an excellent location. It's in the midst of a commercial centre. All the things one could need is just a stone's throw away. Staff : The staffs were friendly and accommodating. Especially the chef. Breakfasts : Their breakfast is one of their highlight. Good food and atmosphere. Room : The room I stayed was big, spacious and clean. All the details that one would expect is taken care of. Parking : They don't have covered parking but has a massive parking lots adjacent to it. Note : Vegetarians n Vegans need not have towirry as there are 3 vegetarian eating place within walking distance

            Reviewed December 11, 2019

            See room deals

            Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. Thank you for your compliments on our team of service personnel. We are glad that you enjoyed the breakfast and your stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

            Responded July 15, 2020
            Promenade Hotel Bintulu
            10.0
            Exceptional
            Tan from Malaysia
            Family with young children
            Deluxe
            Stayed 1 night in November 2021

            The 2nd time experience ”

            During my 2nd visit, they free upgrade my room to executive suit for free due to unforeseen reason. Best deal ever. Yabadabadoooooo. And now I’m coming for 3rd visit. There is no other hotel like this in Bintulu. A hotel that you can feel like home. And my nose allergic rhinitis also remain calm during the stay. Good nose means clean environment. I just hope they improve the menu during my next visit. Including their drinks esp coffee. The coffee taste like cheap coffee tho.. better drink minerals water..anyway staff are all friend,y and efficient..

            Reviewed December 28, 2021

            See room deals

            10.0
            Exceptional
            Voon from Malaysia
            Solo traveler
            Superior
            Stayed 1 night in February 2022

            Recommended ”

            The staff are friendly especially the receptionist helping me with my room and give me some information about the place I need to go for food hunting in bintulu. Everything is superb,strategic location, the room is great,clean, the breakfast buffet is great, lot of choices. Overall for the price, really worth it and definitely will came to stay again in my next trip.

            Reviewed February 07, 2022

            See room deals

            10.0
            Exceptional
            Suhaimi from Malaysia
            Couple
            Superior
            Stayed 1 night in December 2020

            Fall in love Promonede Hotel Bintulu”

            Hotel location are surrounded with supermarket, shop houses, bus terminal and eateries. Very convenient. Value money.. Fast check in and friendly staff. Room come with breakfast and given as booked. Comfortable bedding room with nice decoration. Good ventilation. Good hearty spread of breakfast with local and western food. I really love this hotel. This is my second trip sightseeing bintulu city. I would like to stayed again when i come for next trip.

            Reviewed January 04, 2021

            See room deals

            10.0
            Exceptional
            NUR from Malaysia
            Business traveler
            Superior
            Stayed 5 nights in March 2021

            Everything was smooth”

            since pandermic and we are not be able to travel i always look up to another stay in hotel.. everything was in order and very smooth and satisfied . its just breakfast issue which i actually stay for quite some times so repeating on the same menu could be boring. since the pipeline problem in kitchen i think hotel can ask the food provider to variation choose of food then. other than that i was happy staying there with view of beautiful sunset ..

            Reviewed April 08, 2021

            See room deals

            10.0
            Exceptional
            NABILAH from Malaysia
            Couple
            Superior
            Stayed 1 night in December 2020

            Spacious, clean, good location”

            Stayed with my partner for an event in their ballroom. The room was spacious and clean. Check in and check out were smooth. Just that you can occasionally hear the next door people if they talk loudly. Overall good experience

            Reviewed December 15, 2020

            See room deals

            10.0
            Exceptional
            Arlene from Malaysia
            Couple
            Superior
            Stayed 1 night in April 2021

            THE BEST”

            Everything is perfect. No regrets at all. Close to the supermarket, bank, and restaurants. The bed is super comfy, clean smell, and the bathroom is sparkling clean. Food for breakfast also delicious.

            Reviewed December 03, 2021

            See room deals

            10.0
            Exceptional
            MIRABELLE from Malaysia
            Couple
            Superior
            Stayed 1 night in December 2021

            Exceptional”

            Great location and cafes, restaurants are just nearby. Literally just a walk away. Dobi is just opposite and bus terminal is just next to promenade. Its so convenient and the facilities are great. Very clean and modern. Love the breakfast as well.

            Reviewed December 07, 2021

            See room deals

            10.0
            Exceptional
            Muhammad from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in July 2019

            Comfortable, clean and convenient!”

            Room very clean and comfortable. Opposite of shop lots comprise of eateries (non-halal food courts & halal restaurant), Watsons, bakery, cimb bank, convenient stores, and laundry. Just beside bus terminal with Mr DIY in it.

            Reviewed August 06, 2019

            See room deals

            Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

            Responded October 22, 2019
            Promenade Hotel Bintulu
            10.0
            Exceptional
            Alif from Malaysia
            Business traveler
            Superior
            Stayed 2 nights in November 2021

            Comfortable stay”

            Highly recommended. Really great rooms, comfortable, clean and comply the sop. Its pepper cafe provides variety of delicious dish can dine in or room order, really delicious food. Shop and eatry nearby.

            Reviewed November 24, 2021

            See room deals

            10.0
            Exceptional
            Mary from Malaysia
            Couple
            Superior
            Stayed 1 night in March 2021

            Exceptional”

            Friendly and helpful staff. Awesome location, walking distance to bus station, food courts, grocery shop and pharmacy shop (if u needs it). Good sound proof system, good view, thumbs up cleanliness.

            Reviewed March 07, 2021

            See room deals

            10.0
            Exceptional
            Dimple from Malaysia
            Couple
            Deluxe
            Stayed 1 night in November 2019

            Great place to stay! Cleanliness superb!”

            Love the breakfast,service,cleanliness. This would be my next stay if i come to bintulu again. Absolutely beautiful and clean. Well done!

            Reviewed November 06, 2019

            See room deals

            Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. Thank you for your compliments. We are glad to know that you loved your stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

            Responded July 15, 2020
            Promenade Hotel Bintulu
            10.0
            Exceptional
            Wei from Malaysia
            Couple
            Superior
            Stayed 1 night in December 2018

            Great Location and Room is Clean! ”

            Good location which near to bus station, supermarket, food court , etc.. the staffs are friendly and helpful. The room is clean and comfortable!

            Reviewed February 13, 2019

            See room deals

            Dear Wei, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

            Responded June 26, 2019
            Promenade Hotel Bintulu
            10.0
            Exceptional
            PHAM from Malaysia
            Business traveler
            Superior
            Stayed 1 night in August 2020

            the best breakfast”

            the room and hotel have no comment, so sparkle and clean. but, i found something i like, their breakfast is so nice, especially the Sarawak Laksa.

            Reviewed September 09, 2020

            See room deals

            10.0
            Exceptional
            Ivan from Malaysia
            Solo traveler
            Superior
            Stayed 3 nights in December 2020

            Great value!”

            The hotel room was very clean and the facilities provided is great. The staff was helpful as well to rearrange my bed although I arrived late at night. Thank you!

            Reviewed December 05, 2020

            See room deals

            10.0
            Exceptional
            agatha from Malaysia
            Business traveler
            Superior
            Stayed 2 nights in April 2021

            Value for money!”

            Room is clean and spacious. Provide with good amnesties. Delicious breakfast and dinner. Staff are well trained and polite.

            Reviewed April 21, 2021

            See room deals

            10.0
            Exceptional
            Jasmine from Malaysia
            Couple
            Superior
            Stayed 1 night in November 2019

            Excellent Stay”

            Pros: 1. Comfortable room and bed 2. Friendly and helpful staff 3. Location is near to everything Cons: 1. Room AC changes on its own from 26 degree to 21 degree. 2. No room service menu 3. TV remote control battery need to be changed. 4. Flickering bathroom lights

            Reviewed November 07, 2019

            See room deals

            Dear Ms. Jasmine, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you enjoyed our room and bed. Thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities.Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

            Show more
            Promenade Hotel Bintulu
            10.0
            Exceptional
            Michael from Malaysia
            Business traveler
            Deluxe
            Stayed 1 night in November 2020

            Best Hotel in Town”

            Promenade deserves full stars review from me, and, The staffs are amazingly friendly, especially kudos to Anthony Tan, Monicka, Garvey, Timothy, Benson Ting they has given the excellent service from in to out. Thank you guys! I will always remember everyone, and come back for more!

            Reviewed November 23, 2020

            See room deals

            10.0
            Exceptional
            Ana from Malaysia
            Couple
            Superior
            Stayed 1 night in October 2021

            Very Good”

            The room is really clean and spacious and can easily find place to eat around. There is a very good restaurant below.

            Reviewed May 13, 2022

            See room deals

            10.0
            Exceptional
            Rodik from Malaysia
            Couple
            Superior
            Stayed 3 nights in October 2020

            Value for money”

            Standard room is huge actually, very worth the money for a long or short stay. Everything is perfect except for the air conditioning whereby the temperature stays the same regardless of temperature input and we stayed at the non smoking level room, however the room has a strong smoke smell to it.

            Reviewed November 02, 2020

            See room deals

            12345
            This is a popular property. Don't miss out!

            Back to search results

            Back to room choices

            |

            Dismiss