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PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya
PrimeBiz Hotel Surabaya

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8.8

Excellent

487 reviews

487 reviews

Housekeeping19
Breakfast4
Food & Dining2
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Masjid Nasional Al Akbar Surabaya 1.1 km
Surabaya Town Square 4.0 km
Surabaya's Zoo 4.0 km
Bungkul Park 4.7 km
Monkasel (Submarine Monument) 7.0 km
Tunjungan Plaza 7.6 km
Tugu Pahlawan 9.4 km
Suramadu National Bridge 9.7 km
Pakuwon Food Festival 10.7 km
Sampoerna Museum 11.0 km
Nearby landmarks
Posyandu Melati 5 430 m
Rumah Sakit Mata Masyarakat Jawa Timur 500 m
Posyandu Balita Kuncup Harapan VIII 710 m
Puskesmas Kebonsari 890 m
Jemursari 980 m
Taman Pelangi 990 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso 1.0 km
Puskesmas Gayungan 1.1 km
Mosque Al Akbar 1.1 km
Masjid Nasional Al Akbar Surabaya 1.1 km
2021

PrimeBiz Hotel Surabaya

Jalan Gayung Kebonsari 30, Rungkut, Surabaya, Indonesia, 60235 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage and restaurant on-site.

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Highlights

Top Value

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

A/C

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
100% of staff partially vaccinated

100% of on-site staff have received part of their total vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Spa

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

This property is in high demand!

15 travelers have booked today.

Value for money9.0
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport9.0 km

Rooms available at PrimeBiz Hotel Surabaya

Superior Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Triple
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Double Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Room, 1 Bedroom
...
  • Room size: 24 m²/258 ft²
  • 1 king bed
Enter dates to see prices
Single
...
    Enter dates to see prices
    Triple Room
    ...
      Enter dates to see prices

      Frequently asked questions

      Does PrimeBiz Hotel Surabaya have a hot tub?

      PrimeBiz Hotel Surabaya does not have a hot tub.

      How much does it cost to stay at PrimeBiz Hotel Surabaya?

      Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

      What time is check-in and check-out at PrimeBiz Hotel Surabaya?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to PrimeBiz Hotel Surabaya?

      PrimeBiz Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, PrimeBiz Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel.

      Is breakfast offered at PrimeBiz Hotel Surabaya?

      Wake up to a great buffet breakfast at PrimeBiz Hotel Surabaya. A selection of food types including western and halal breakfast options is available for guests. There's an additional charge of 71429 IDR for adults and 37500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at PrimeBiz Hotel Surabaya?

      PrimeBiz Hotel Surabaya features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      Can special events be hosted at PrimeBiz Hotel Surabaya?

      Large events and gatherings such as engagements can be hosted at PrimeBiz Hotel Surabaya. Services for event decoration and audio-visual equipment are offered to help your event go smoothly.

      Can business events be hosted at PrimeBiz Hotel Surabaya?

      On-site venues and convenient event services make PrimeBiz Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 140 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at PrimeBiz Hotel Surabaya?

      PrimeBiz Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free.

      What is the closest train, metro, or bus station to PrimeBiz Hotel Surabaya?

      The closest train, metro, or bus station to PrimeBiz Hotel Surabaya is Jemursari, 970 m away.

      What restaurants are nearby PrimeBiz Hotel Surabaya?

      Restaurants including Galeri Seafood, KFC Ahmad Yani and Pine Tree Club are popular in PrimeBiz Hotel Surabaya’s neighborhood which is known as Rungkut.

      What popular shopping places are close to PrimeBiz Hotel Surabaya?

      Shopping options in PrimeBiz Hotel Surabaya’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

      What are popular attractions near PrimeBiz Hotel Surabaya?

      PrimeBiz Hotel Surabaya’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi.

      Show more questions
      See map

      Explore the neighborhood

      What people love about PrimeBiz Hotel Surabaya

      • 9.2

        Exceptional
        Staff 

        "Great place to Stay, with great Staff ."

        INDRIYARTI

        |

        July 31, 2022

      • 9.6

        Exceptional
        Breakfast

        "This hotel has all it takes to be excellent and exclusive hotel with great facilities, tasty breakfast and nice hospitality with affordable price."

        Azishah

        |

        July 21, 2022

      • 9.6

        Exceptional

        "Highly recommended lodging for all travelers."

        andreas

        |

        May 10, 2022

      Property ranking|Compared to 823 Surabaya properties
      See all rankings
      Value for money score
      9/10
      Service score
      9/10
      Cleanliness score
      8.9/10
      Overall score
      8.8/10
      Better than
      94
      %
      of Surabaya properties
      Better than
      94
      %
      of Surabaya properties
      Better than
      94
      %
      of Surabaya properties
      Better than
      91
      %
      of Surabaya properties
      Overall rating:

      8.8

      Excellent
      487 reviews
      Cleanliness
      8.9
      Facilities
      8.6
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      Hotel was clean like our previous stay.
      Tri from Indonesia
      Family with young children
      More about PrimeBiz Hotel Surabaya

      More about PrimeBiz Hotel Surabaya

      PrimeBiz Hotel Surabaya

      Getting in and around Surabaya is a breeze when staying at PrimeBiz Hotel Surabaya, located just minutes away from the city center.
      At PrimeBiz Hotel Surabaya, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Guests can enjoy free parking right at the hotel.
      Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at PrimeBiz Hotel Surabaya thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
      All rooms at PrimeBiz Hotel Surabaya are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at PrimeBiz Hotel Surabaya even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
      In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea at your disposal. It's good to know that toiletries and towels are provided in some guest bathrooms.


      Dining and things to do

      Every day at PrimeBiz Hotel Surabaya begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! PrimeBiz Hotel Surabaya has a selection of cuisine types including halal options.
      A memorable night with your travel companions can be had without going far, at the hotel's bar.
      Apart from amenities and services, PrimeBiz Hotel Surabaya goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, located right at the hotel. Check out the hotel's fitness facility to stay fit and firm on vacation.


      Around the property

      Experience all the sights and local attractions of Surabaya with PrimeBiz Hotel Surabaya as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 7.5 km away.


      Reasons to stay here

      Get more than you bargain for here, which scores value for money higher than 94% of the city's accommodation.
      Facilities at this hotel are rated higher than 93% of other accommodations in the city.
      Staff and service here are considered high quality by past guests whose ratings put it above 94% of the city's options.

      Show more
      Amenities and facilities
      Excellent
      Facilities

      8.6

      Most talked about facilities

      Housekeeping

      8 mentions

      Breakfast

      3 mentions

      Food & Dining

      2 mentions

      Car Park

      2 mentions

      Languages spoken

      • English
      • Indonesian

      Accessibility

      • Wheelchair accessible

      Internet access

      • Complimentary WIFi in all rooms
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Massage
      • Spa

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • First aid kit
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Kitchen
      • Restaurant [halal]
      • Restaurants
      • Room service

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Daily cleaning
      • Disabled facilities
      • Doorman
      • Dry cleaning
      • Elevator
      • Food delivery
      • Invoice provided
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoking area

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Check-in [24-hour]
      • Exterior corridor
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      • Soundproof rooms

      Getting around

      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      • Shuttle service
      • Transport to airport
      • Valet parking

      Available in all rooms

      • A/C
      • Blackout curtains
      • Clothes rack
      • Coffee/tea machine
      • Complimentary coffee (instant)
      • Complimentary drinking water
      • Desk
      • Free tea
      • Laptop workspace
      • Lock box in room
      • Phone
      • Refrigerator
      • Satellite/cable channels
      • Shower
      • Slippers
      • Toiletries
      • Towels
      Food and dining
      Breakfast options
      • Halal
      • Buffet
      Restaurants on site

      H Resto

      • Cuisine: Indonesian, Local
      • Menu: Buffet
      Location
      Jalan Gayung Kebonsari 30, Rungkut, Surabaya, Indonesia, 60235
      Excellent
      Location

      8.6

      Airports

      • Juanda International Airport (SUB)
        9.0 km
      • Abdul Rachman Saleh Airport (MLG)
        67.6 km

      Public transportation

      • Jemursari
        980 m
      • Kertomenanggal
        1.5 km

      Hospital or clinic

      • Posyandu Melati 5
        430 m

      Shopping

      • Tunjungan Plaza
        7.6 km

      Cash withdrawal

      • ATM
        250 m
      What's nearby

      Popular landmarks

      • Masjid Nasional Al Akbar Surabaya
        1.1 km
      • Surabaya Town Square
        4.0 km
      • Surabaya's Zoo
        4.0 km
      • Bungkul Park
        4.7 km
      • Monkasel (Submarine Monument)
        7.0 km
      • Tunjungan Plaza
        7.6 km
      • Tugu Pahlawan
        9.4 km
      • Suramadu National Bridge
        9.7 km
      • Pakuwon Food Festival
        10.7 km
      • Sampoerna Museum
        11.0 km

      Nearby landmarks

      • Posyandu Melati 5
        430 m
      • Rumah Sakit Mata Masyarakat Jawa Timur
        500 m
      • Posyandu Balita Kuncup Harapan VIII
        710 m
      • Puskesmas Kebonsari
        890 m
      • Jemursari
        980 m
      • Taman Pelangi
        990 m
      • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
        1.0 km
      • Puskesmas Gayungan
        1.1 km
      • Mosque Al Akbar
        1.1 km
      • Masjid Nasional Al Akbar Surabaya
        1.1 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-in until23:59
      • Check-out from01:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee150000 IDR
      • Travel time to airport (minutes)45

      Extras

      • Breakfast charge (unless included in room price)71429 IDR

      The property

      • Number of floors12
      • Number of restaurants1
      • Number of rooms 126
      • Year property opened2017

      Reviews of PrimeBiz Hotel Surabaya from real guests

      Provided by verified guests of Agoda
      8.8
      /
      10
      Excellent
      Cleanliness8.9
      Facilities8.6
      Location8.6
      Service9.0
      Value for money9.0
      High score for Surabaya
      Rating
      9+ Exceptional (102)
      8-9 Excellent (29)
      7-8 Very Good (33)
      6-7 Good (10)
      <6 Below Expectation (10)
      Time of the year
      Mar - May (20)
      Jun - Aug (49)
      Sep - Nov (39)
      Dec - Feb (76)
      All guests (487)
      All room types
      All languages

      Show reviews that mention 

      Showing 184 verified guest comments
      12345
      9.6
      Exceptional
      Rizky from Indonesia
      Couple
      Superior King
      Stayed 1 night in December 2019

      Exceptional”

      been visiting this hotel for couple times, no i think for so many times. everything was good, the staffs are very friendly, the facilities also pretty great, very clean, and the room also smells really good. the room itself is quite big looks luxurious if we compare with the price. it is so cheap and very worth enough to recommend this hotel to our friends. my conclusion is excellent.

      Reviewed December 12, 2019

      See room deals

      Dear Mr. Rizky, Thank you for always choosing to stay at PrimeBiz Hotel Surabaya. We are deeply grateful that you always enjoy your stay and we are waiting for your next visit. Regards, Marcellina

      Responded December 13, 2019
      PrimeBiz Hotel Surabaya
      8.0
      Excellent
      Yohannes from Indonesia
      Business traveler
      Superior Twin
      Stayed 2 nights in January 2020

      Nice & comfy hotel in South Surabaya”

      If you had a business in south side of Surabaya, this hotel probably suit you. It's a very standard hotel with minimal facilities. It doesn't have a pool, and the massage room is basically just a normal standard room with the bed replaced to massage bed. Overall, it's a very basic hotel, suited for probably a temporary stay for business needs.

      Reviewed January 15, 2020

      See room deals

      Dear Mr. Yohannes, Thank you for staying at PrimeBiz Hotel Surabaya and thank you for giving a review. We are waiting for your next stay at PrimeBiz Hotel Surabaya. Best Regards, Marcellina

      Responded January 17, 2020
      PrimeBiz Hotel Surabaya
      10.0
      Exceptional
      Tri from Indonesia
      Family with young children
      Superior King
      Stayed 1 night in January 2020

      Great Location”

      Room was spacious and clean. The hotel was kind to give us a free upgrade. Breakfast didn’t have many options but taste good. We’re on our way to Bali from Bandung. This hotel is perfect to get rest in between.

      Reviewed January 26, 2020

      See room deals

      Dear Mr./Mrs. Tri, Thank you for staying at PrimeBiz Hotel Surabaya. We are happy that you enjoyed your stay. Looking forward to welcome you back at PrimeBiz Hotel Surabaya. Best Regards, Marcellina

      Responded January 29, 2020
      PrimeBiz Hotel Surabaya
      10.0
      Exceptional
      Tri from Indonesia
      Family with young children
      Superior King
      Stayed 1 night in September 2020

      Clean and worth the money”

      Our favorite overnight stay on our way back to Bandung from Bali. Hotel is always clean. Breakfast was fair considering the price.

      Reviewed October 25, 2020

      See room deals

      8.8
      Excellent
      irhas from Indonesia
      Solo traveler
      Superior King
      Stayed 4 nights in February 2020

      Excellent”

      Nice place to stay at South Surabaya, near Indomaret ;)

      Reviewed November 30, 2020

      See room deals

      8.0
      Excellent
      Hendy from Indonesia
      Family with young children
      Superior King
      Stayed 1 night in June 2019

      Great deal”

      I was booked lately through Agoda. It was good deal, new hotel, spacious room, very recommended. I didnot have breakfast. Not this time

      Reviewed June 08, 2019

      See room deals

      Deal Mr. Hendy, Thanks for staying at PrimeBiz Hotel Surabaya. We hope to welcome you again next time.

      Responded June 19, 2019
      PrimeBiz Hotel Surabaya
      8.0
      Excellent
      Zuhad from Indonesia
      Family with teens
      Superior King
      Stayed 1 night in December 2020

      Value for money Hotel”

      In general, the hotel is good. I and family were stay for 2 nights with 2 rooms. Location is not in the main road, near to residential kompleks and Al Akbar mosque. Friendly staff and room is clean but size is quite small. Overall is value for money hotel

      Reviewed December 29, 2020

      See room deals

      8.4
      Excellent
      amalia from Indonesia
      Business traveler
      Superior King
      Stayed 1 night in December 2018

      Excellent”

      + i liked the room, friendly staffs, good food, and good price. -i booked superior king but i they gave me twin room. their reason was no superior king available. they should not show available superior king on the agoda!

      Reviewed December 21, 2018

      See room deals

      Dear Ms. Amalia, Thanks for the feedback. We are waiting for your next stay at PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded January 04, 2019
      PrimeBiz Hotel Surabaya
      7.2
      Very good
      Shinta from Indonesia
      Family with teens
      Superior Twin
      Stayed 1 night in June 2019

      Basic hotel with clean and spacious room”

      Pros: not far from toll road, has mini market nearby, spacious and clean room, good eateries available within 5-10 mins drive, quick check-in, value for money Cons: location on a small road

      Reviewed July 07, 2019

      See room deals

      Dear Mrs. Shinta, Thanks for staying at PrimeBiz Hotel Surabaya. We are waiting for your next stay. Regards, Marcellina

      Responded July 24, 2019
      PrimeBiz Hotel Surabaya
      9.2
      Exceptional
      LI from Malaysia
      Business traveler
      Superior King
      Stayed 3 nights in January 2019

      Nice hotel nice staff”

      Location not convenient but have a mark beside. Nice hotel and nice staff.

      Reviewed March 16, 2019

      See room deals

      Dear Mr./Mrs. Li, Thanks for staying at PrimeBiz Hotel Surabaya. We are waiting for your next visit. Regards, Marcellina

      Responded May 07, 2019
      PrimeBiz Hotel Surabaya
      9.6
      Exceptional
      Prameswari from Indonesia
      Couple
      Superior King
      Stayed 1 night in February 2020

      Worth for money”

      I stay for one night, the room was clean and neat, the room is bigger than i thought. I love the cleanliness and the space. Staff is friendly. A new standart for me

      Reviewed February 04, 2020

      See room deals

      Dear Mr. Prameswari, Thank you for staying at PrimeBiz Hotel Surabaya. We appreciate the good review you gave. We are excited to welcome you back at PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded March 10, 2020
      PrimeBiz Hotel Surabaya
      9.2
      Exceptional
      rafail from Indonesia
      Solo traveler
      Superior Twin
      Stayed 1 night in October 2018

      clean room ”

      clean and Big room, easy to find

      Reviewed November 04, 2018

      See room deals

      Dear Mr. Rafail, Thanks for staying at PrimeBiz Hotel Surabaya Regards, Marcellina

      Responded December 19, 2018
      PrimeBiz Hotel Surabaya
      9.2
      Exceptional
      AZMIDA from Indonesia
      Couple
      Superior King
      Stayed 1 night in March 2020

      Exceptional”

      Staff so helpfull. Hotel clean n food varies. Recomended

      Reviewed March 02, 2020

      See room deals

      Dear Mr. Azmida, Thank you for staying at PrimeBiz Hotel Surabaya. We are very happy that you enjoyed your stay at PrimeBiz Hotel Surabaya. Looking forward to welcome you back at PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded March 10, 2020
      PrimeBiz Hotel Surabaya
      7.2
      Very good
      Chin from Indonesia
      Couple
      Superior King
      Stayed 2 nights in October 2018

      Poor sound proof ”

      The sound proof system is very poor. I can even hear people upstair pooing in the toilet. Also, it is very disturbing as I can hear every room's door opening/closing voice as well as chat noise from the corridor

      Reviewed October 31, 2018

      See room deals

      Dear Mr./Mrs. Chin, Thanks for the feedback. We are sorry for the inconvenience during your stay at PrimeBiz Hotel Surabaya. We hope to welcome you back here at PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded December 19, 2018
      PrimeBiz Hotel Surabaya
      10.0
      Exceptional
      Tri from Indonesia
      Family with young children
      Superior King
      Stayed 1 night in August 2020

      Exceptional”

      Hotel was clean like our previous stay.

      Reviewed September 04, 2020

      See room deals

      9.6
      Exceptional
      ROTUA from Indonesia
      Business traveler
      Superior Twin
      Stayed 1 night in September 2018

      Exceptional”

      nice room and clean

      Reviewed September 14, 2018

      See room deals

      Dear Mr./Mrs. Rotua, Thanks for staying at PrimeBiz Hotel Surabaya. We are waiting for your next stay with us

      Responded September 19, 2018
      PrimeBiz Hotel Surabaya
      8.0
      Excellent
      Soelistyo from Indonesia
      Family with young children
      Superior Triple
      Stayed 2 nights in November 2020

      Very good”

      good city hotel, clean, staffs very helpful, good breakfast, definitely will book again.

      Reviewed November 10, 2020

      See room deals

      6.4
      Good
      Andries from Indonesia
      Business traveler
      Superior King
      Stayed 2 nights in January 2019

      Good”

      check in take so looooooong,, my bathroom not get cleaned,, no refill for my bath soap n shampoo,, call house keeping aboiu 5 times but no answered,, room service serve not as i ordered,, so sorry

      Reviewed February 04, 2019

      See room deals

      Dear Mr. Andries, We are very sorry for the inconvenience happened during your stay. Your feedbacks are very important for us and we have made some improvements so those problems will not happen again next time. We are very happy to welcome you back next time you visit PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded March 13, 2019
      PrimeBiz Hotel Surabaya
      7.6
      Very good
      Rizki from Indonesia
      Business traveler
      Superior Twin
      Stayed 1 night in January 2020

      New Hotel & Standar of Budget Hotel”

      New hotel, clean, good service staff, the bad things were only the bed and pillow uncomfortable. the rest all good.

      Reviewed January 09, 2020

      See room deals

      Dear Mr. Rizki, Thank you for staying at PrimeBiz Hotel Surabaya. We are glad that you enjoyed your stay and we are sorry for your inconvenience during your stay. We are looking forward to welcome you back at PrimeBiz Hotel Surabaya. Regards, Marcellina

      Responded January 15, 2020
      PrimeBiz Hotel Surabaya
      6.8
      Good
      Lita from Indonesia
      Business traveler
      Superior King
      Stayed 1 night in November 2018

      clean but another person underwear under bed cover”

      clean and nice breakfast also ok but, suassage in breakfast sour already i think its not for eat anymore. there is an underwear inside the bed cover.... so the house keeping not change the blunket..

      Reviewed November 10, 2018

      See room deals

      Dear Ms. Lita, Thanks for staying at PrimeBiz Hotel Surabaya. We are very sorry for you inconvenience during your stay. Corrective actions have been taken for this matter and we assure that the same case will not happen again. We are pleased to welcome you back at PrimeBiz Hotel Surabaya in the near future. Regards, Marcellina

      Responded December 19, 2018
      PrimeBiz Hotel Surabaya
      12345
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