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Phela Grande Hotel
Twin Bed Standard, Phela Grande Hotel in General Santos City
Lobby, Phela Grande Hotel in General Santos City
Lobby, Phela Grande Hotel in General Santos City
Interior view, Phela Grande Hotel in General Santos City
Interior view, Phela Grande Hotel in General Santos City
Ballroom, Phela Grande Hotel in General Santos City

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8.4

Excellent

95 reviews

95 reviews

See map
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
AMA Computer Learning College 90 m
The Church of Jesus Christ Latter Day Saints 120 m
Dypianco Dental Clinic 120 m
Rosa Pharmacy 130 m
Mercury Drugstore 140 m
Limes Dental Clinic 170 m
Seventh Day Adventist 210 m
Domantay-Jamora Dental Clinic 220 m
G Skin Dermatology and Laser Center 230 m
United Church of Christ in the Philippines 250 m

Phela Grande Hotel

Magsaysay Avenue, Dadiangas (General Santos), General Santos City, Philippines - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dadiangas (General Santos) part of General Santos City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous General Santos International Airport. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Breakfast [free]

Air conditioning

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Breakfast [free]

Restaurants

Your dates are popular among travelersUsers are booking a place in General Santos City every 24 minutes on Agoda.com
Value for money8.5
Location rating8.3
Nearest airportGeneral Santos International Airport (GES)
Distance to airport9.7 km

Rooms available at Phela Grande Hotel

Excellent
Room comfort & quality

8.7

Presidential Suite
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 queen bed
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Matrimonial Deluxe
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 queen bed
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Matrimonial Standard
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Family for Five Standard
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 3 single beds and 1 queen b...
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Family for Three Deluxe
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Twin Bed Standard
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
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Family for Three Standard
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Family (3 persons)
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Matrimonial Bedroom
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 queen bed
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Standard Single Room
...
  • Room size: 17 m²/183 ft²
  • Shower
  • 1 single bed
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Frequently asked questions

What time is check-in and check-out at Phela Grande Hotel?

Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Phela Grande Hotel?

Phela Grande Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Phela Grande Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Phela Grande Hotel has a car park available for guests. Parking is free for guests.

What are my dining options at Phela Grande Hotel?

Phela Grande Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Phela Grande Hotel?

Phela Grande Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Phela Grande Hotel?

Restaurants including Dunkin Donuts, Golden Silangan Bakeshop and Ensaymada Bread Hauz are popular in Phela Grande Hotel’s neighborhood which is known as Dadiangas (General Santos).

What popular shopping places are close to Phela Grande Hotel?

Shopping options in Phela Grande Hotel’s Dadiangas (General Santos) neighborhood include General Santos Public Market.

What are popular attractions near Phela Grande Hotel?

Phela Grande Hotel’s location in the Dadiangas (General Santos) neighborhood makes it close to famous attractions including The Church of Jesus Christ Latter Day Saints, Seventh Day Adventist and United Church of Christ in the Philippines.

What popular natural sightseeing spots are close to Phela Grande Hotel?

Phela Grande Hotel’s nearby natural sights include Plaza Heneral Santos, Queen Tuna Park and Freedom Park located in the same Dadiangas (General Santos) area.

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Explore the neighborhood

What people love about Phela Grande Hotel

  • 9.6

    Exceptional
    Staff 

    "Excellent staff"

    BENEDICT

    |

    August 21, 2019

  • 10

    Exceptional

    "There all almost excellent!"

    Yevhen

    |

    August 14, 2019

  • 8.4

    Excellent
    Staff 

    "The best staff"

    robert

    |

    April 30, 2019

Property ranking|Compared to 105 General Santos City properties
See all rankings
Room comfort score
8.7/10
Service score
8.9/10
Cleanliness score
8.4/10
Couples review score
8.4/10
Better than
95
%
of General Santos City properties
Better than
93
%
of General Santos City properties
Better than
86
%
of General Santos City properties
Better than
86
%
of General Santos City properties
Overall rating:

8.4

Excellent
95 reviews
Cleanliness
8.4
Facilities
7.5
Location
8.3
Read all reviews >
More about Phela Grande Hotel

More about Phela Grande Hotel

Phela Grande Hotel

Phela Grande Hotel is a smart choice for travelers to General Santos City, offering a relaxed and hassle-free stay.
The range of services provided by Phela Grande Hotel ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in General Santos City.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Phela Grande Hotel are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee and mini bar in some rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Phela Grande Hotel begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.


Reasons to stay here

This hotel's food and dining score higher than 95% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 95% of accommodations in the city.
This hotel stands out for its staff and service, scoring higher than 93% of the city's accommodation.

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Amenities and facilities

Very good
Facilities

7.5

Most talked about facilities

Housekeeping

11 mentions

Breakfast

5 mentions

Food & Dining

4 mentions

Internet

3 mentions

Languages spoken
  • English
  • Filipino
Internet access
  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [free]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Closet
  • Free bottled water
  • Shower
  • Telephone

Location

Magsaysay Avenue, Dadiangas (General Santos), General Santos City, Philippines
Excellent
Location

8.3

Airports
  • General Santos International Airport (GES)
    9.7 km
  • Francisco Bangoy International Airport (DVO)
    125.1 km
Public transportation
  • Yellow Bus Lines Inc
    1.3 km
Hospital or clinic
  • Dypianco Dental Clinic
    120 m
Convenience store
  • Jollee Ann Store
    310 m
Cash withdrawal
  • ATM
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-out until12:00
Extras
  • Daily Internet/Wi-Fi feePHP
The property
  • Non-smoking rooms/floorsYes
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 57
  • Room voltage220

Reviews of Phela Grande Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.4
Facilities7.5
Location8.3
Room comfort and quality8.7
Service8.9
Value for money8.5
High score for General Santos City
Rating
9+ Exceptional (25)
8-9 Excellent (16)
7-8 Very Good (20)
6-7 Good (5)
<6 Below Expectation (2)
Time of the year
Mar - May (14)
Jun - Aug (15)
Sep - Nov (24)
Dec - Feb (15)
All guests (92)
All room types
All languages

Show reviews that mention 

Showing 68 verified guest comments
1234
9.7
Exceptional
Leslie from Canada
Solo traveler
Stayed 3 nights in September 2012

Small hotel with friendly service”

friendly service, nice room, good location

I had a good time at the Phela Grance. The staff are very friendly and attentive, the hotel is very clean, there is good security at the hotel entrance, and it's close to downtown General Santos. The only criticism I can offer is that the coffee served with my free breakfast was instant and the breakfast sausage was bad. In retrospect, I should have chosen another dish for breakfast instead.

Reviewed December 22, 2012

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9.6
Exceptional
Anthony from Australia
Couple
Matrimonial Standard
Stayed 10 nights in June 2017

Great value for money!”

If you are looking for a 5 Star hotel then perhaps this is not the one for you. However, if you are like me, and looking for good value, clean spacious and quiet rooms, excellent friendly staff, good restaurant/café and meals and a central location which is a reasonable distance from the airport (30 minutes), then this is most certainly the hotel for you. A special mention for the very friendly and very helpful housekeeping staff, the 'guys at the front door', the excellent restaurant staff and not to forget the smiling and helpful staff at the front reception counter. The airport shuttle bus pick-up & airport return service is excellent with a friendly helpful driver and a modern, clean and air-conditioned mini-bus. The hotel also has excellent reception rooms (available at a very reasonable rate) if you have a party, wedding or function to organize. All food & drinks are catered for by the hotel for these functions. I have stayed here 4 times now and I will most certainly return. I have no hesitation whatsoever in recommending the Phela Grande Hotel.

Reviewed July 02, 2017

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9.3
Exceptional
Roy from United Kingdom
Couple
Matrimonial Deluxe
Stayed 4 nights in September 2014

Gensan”

The staff, The room, The service

Our stay was excellent and the staff were always there when needed. The security staff were also excellent and very helpful. We would recommend The Phela to anyone staying in General Santos.

Reviewed September 11, 2014

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8.3
Excellent
Clifton from United States
Family with young children
Family for Five Standard
Stayed 2 nights in April 2014

Not bad, if they would just turn on the hot water ”

Food was excellent, rooms were clean, great staff

The island of Mindanao has serious infrastructure issue so I cannot fault the hotel. Rolling blackouts, water shortages and lousy Internet. The electricity went off two, three times a day which knocked out the Internet if the Internet was working at all, again not always the fault of the hotel. Never did have hot water in any of the three rooms we were moved to, not big deal if you are Filipino and you come from the province but for everyone one else, the water was chilly at best. On the last day, no running water most of the morning, again the fault of the hotel. The further North you go, the worst conditions get. This location was General Santos. The food was excellent. No need to eat anywhere else and the prices were more then reasonable. The staff was very well trained and when I started handing out tips, it got even better!

Reviewed April 12, 2014

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10.0
Exceptional
rosene from Philippines
Business traveler
Twin Bed Standard
Stayed 1 night in August 2013

Still the best hotel in Gensan”

Good Food. Great Accommodation. and Very friendly Staffs

I was a regular customer of Phela Grande Hotel and that's because of the exceptional services that they offer. Rooms were clean, comfy,and now newly rennovated! Used towels were being replaced by clean ones everyday. They do also offer great food downstairs @ " meilih restaurant & cafe eduardo" just within the hotel. Very accommodating and friendly staff. Still there's nothing more I can say, my stay here is at its best.

Reviewed August 23, 2013

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8.8
Excellent
Roy from Philippines
Couple
Matrimonial Standard
Stayed 5 nights in September 2018

Another good stay”

This was the 3rd stay at this lovely hotel. As usual, the staff were friendly and the service in the restaurant was excellent. The rooms are cleaned daily and to a high standard. The food is of a high standard and plentiful. If you have requested the free shuttle service from General Santos airport, make sure to contact the hotel a couple of days in advance to make sure that they haven't forgotten your pick-up. Overall, a lovely stay again.

Reviewed September 09, 2018

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Hi Roy, Thank you for choosing Phela Grande Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed the food and your accommodation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Responded November 10, 2018
Phela Grande Hotel
10.0
Exceptional
Rhodora from Philippines
Group
Family for Five Standard
Stayed 4 nights in October 2014

Grande for Phela Grande”

best location, best staff, value for money

I find my stay in Gen San wonderful because Phela Grande made it so. The hotel is nicely situated - near downtown, it is quiet and clean. Food was also okay. I like their appreciation gestures like the welcome drinks, and welcome fruits and the bite size chocolates every morning. I also appreciate their kindness to accommodate my request for the early check in. The hotel is simple but it did not matter because the hotel is maintained very well. I would love to come back here.

Reviewed October 23, 2014

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8.8
Excellent
Vanessa from Philippines
Group
Family for Five Standard
Stayed 1 night in September 2016

Value for money”

The hotel is old but is well maintained. The staff is so helpful with everything we needed. They helped us print our boarding pass and adjusted the time of the shuttle departure so we cam avail of the free airport transfer. There is a minimal fee for late check out. The only negative thing I can remember is the taste of the breakfast, everything tasted kinda blant. Over all if you are looking for a cheap yet comfortable place to stay while in GenSan, Phela Grande must be an option. Will stay here again should we return go GenSan!

Reviewed September 27, 2016

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8.4
Excellent
Dannah from Philippines
Couple
Matrimonial Standard
Stayed 2 nights in June 2019

Phenomenal customer service”

Pros: - customer service is amazing - along highway so easy access - comfy beds - strong wifi anywhere inside the hotel - shuttle pick up and drop off service is really on time Cons: - old building (you can see cracks on bathroom walls) - cable TV signal is not good - water pressure on both sink and shower BUT OVERALL, this is a really good hotel to stay in when you’re in General Santos City.

Reviewed June 20, 2019

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Hi Ms. Dannah, We appreciate your feedback about your experience in our hotel. We do take pride in catering to our guests’ needs the best way we can. The Management would like you to know that we are currently upgrading our building to serve you better on your next stay with us. We are looking forward to serve you again soon.

Responded August 27, 2019
Phela Grande Hotel
9.3
Exceptional
Yvan from Belgium
Solo traveler
Twin Bed Standard
Stayed 4 nights in November 2013

A hotel to come back again!”

Friendly staff, airport shuttle, helpful

My first stay in Phela Grande was excellent experience if i compare with other hotels from the world; very friendly people, helpful. Even there are construction works, everything is nice cleaned. I'll be back for sure!

Reviewed December 02, 2013

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7.3
Very good
Thomas from United States
Solo traveler
Twin Bed Standard
Stayed 5 nights in November 2013

A pleasant, safe, friendy place.”

I felt safe. The staff was very friendly. It was conveniently located for the things I wanted to do.

I was a little nervous going to a country I'd never been before as I went to the Philippines alone (I knew some people once I got there though). The hotel felt safe and clean. They have lots of nice employees and security which I was very thankful for. The food wasn't great but it was adequate. The prices were higher than I expected but not crazy. The cost of the room was rather expensive ($44 US) for what you got, but again, it wasn't crazy expensive. I had no problem with anyone stealing things from my room when I wasn't in the room. So the staff was honest. That was wonderful. Overall I would recommend anyone traveling to Gensan seriously consider this hotel. They should lower their prices just a little bit to make it more attractive and I would recommend they add to their menu to cater to non-Asian foreigners. I couldn't even get jelly for my toast in the morning, and they really didn't have much for non-rice based meals. Other than that (Oh, and the water pressure in the bathroom sink was very low--hard to rinse off my toothpaste--but the water in the shower was fine), it was a good stay and I'm glad I chose the Phela Grande.

Reviewed November 16, 2013

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7.6
Very good
Mark from United Kingdom
Couple
Presidential Suite
Stayed 3 nights in May 2016

Convention visit”

A group of us stayed at the Phela Grande. The hotel is old but is well maintained and the staff work well to make the stay comfortable and easy. Taxis are found quickly and efficiently with courtesy The food was good and the speed of delivery was efficient. Only downside for us was the noise of the dogs barking in the house opposite, the incessant ringing of the housekeeping phone that must have been set on max volume and rang all day long... Not speaking Tagalog, the choice of TV channels was zero, I would have liked access to International news.

Reviewed June 03, 2016

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10.0
Exceptional
Johnny from Philippines
Business traveler
Twin Bed Standard
Stayed 1 night in June 2012

Dont Judge the Hotel but its exterior outlook!”

newly renovated room, power shower, very affordable and seamless service

at first, when i checked in, i already expect the hotel to be very old. and its true its like a hotel during '80s the lobby is small and crumpy. when we arrived becuase we are 3 in a room they find ways to accomodate us and find a room that would fit us. much to my surprise the interior of the rooms are renovated. with lcd tv, newly installed showers and lavatory. beds are new said to be very comfortable and aircon is also new. i like the new design of beach wood type. i could say with the price this is a truly winner. the housekeeping are also attentive and fixed our rooom twice. its like having a turndown service. i will truly comeback to this hotel. they just have to install wifi in all the rooms to make this stay a perfect one. some room have lan internet access for free thank gina for the warm hospitality.

Reviewed June 25, 2012

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8.3
Excellent
Paul from United States
Couple
Matrimonial Standard
Stayed 2 nights in May 2013

Good provincial Philippine Hotel”

Good staff, Good coffee shop, Quiet room

I stayed here for two nights on my way to a dive resort in Sarangani. Our room on the 4th floor was quite, clean and comfortable, with a small balcony that looked out over the city and the harbor. The balcony wasn't big enough to lounge on but it was nice to step out on for a view and some fresh air. The Wifi didn't work in the room and I had to go to the coffee shop for internet access. We ate at the restaurant one night and the Filipino food was prepared well. I don't know about the quality of the Western items on the menu. The two nice things about the hotel was the coffee shop and the staff. The hotel has a coffee shop that can make real coffee, not that Nescafe or 3in1 crap that most hotels here offer. The staff was also very helpful in arranging a car for my trip to the dive resort. I spoke to the doorman and wound up saving 2000P over the price the dive resort was quoting me. My other interactions with the staff were also positive. The hotel is located next to some restaurants, a Jollibees and some local shopping stores but be advised that there is not much to do in GenSan.

Reviewed June 07, 2013

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10.0
Exceptional
rosene from Philippines
Solo traveler
Stayed 1 night in May 2012

Perfect place in Gensan”

Cleanliness and friendly staffs

i was really impressed by how they maintained their cleanliness in spite of the fact that they are one of the pioneer hotels in the city. i must say that my stay was a great satisfaction because of their staffs who were very friendly and accommodating. the free breakfast and the free shuttle to and from the airport is a big plus that made their rate very reasonable. they also serve delicious chinese cuisines with reasonable prices. don't miss their durian coffee and the cheese cupcakes at their coffee shop. it is really yummy. don't miss out their prayer garden at the 4th floor of their building a. i highly recommend this hotel. keeep it up.

Reviewed June 06, 2012

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8.3
Excellent
Yvan from Belgium
Solo traveler
Matrimonial Standard
Stayed 12 nights in April 2014

friendly staff, price/quality good combination”

helpful, nice rooms, good breakfast

Refrigerator was noisy but no other remarks, airport shuttle is ok! My second visit in the Phela will sure not be my last.

Reviewed April 27, 2014

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8.0
Excellent
CHOON from Malaysia
Couple
Matrimonial Standard
Stayed 5 nights in December 2012

Great Hotel and good service with reasonable price”

Clean and modern room with affordable price

The first impression when we stepped into the hotel lobby we found warm welcome by hotel staff and surrounding is clean and good ambient. On the reception we were assisted by the staff with very minimum writing and paper work and we were checked in less than 3-5 minutes. Upon entering the hotel room it look clean and modern and comfortable. On the second day, we received a thank you note and a fruits basket and this really make our day. Overall comment is modern, clean, good service, comfortable and reasonable price to stay.

Reviewed January 31, 2013

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9.7
Exceptional
JOSEPH from India
Solo traveler
Stayed 1 night in December 2012

nice and comfortable place to stay.”

Reasonably priced, clean and comfortable rooms with courteous, friendly and helpful staff.

Reasonably priced, clean and comfortable rooms with courteous, friendly and helpful staff. The restaurant and coffee shop has a good selection range of Local and International food choices. Great food. Location is quite and peaceful, though - within easy access to shops and other facilities nearby. All rooms comes with welcome drink, complimentary breakfast and free wi-fi. Great value for money and highly recommended.

Reviewed December 30, 2012

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8.7
Excellent
Grace from Philippines
Group
Twin Bed Standard
Stayed 2 nights in July 2013

Clean budget-hotel”

location, friendly staff, accommodating staff

This is a good budget-hotel, especially for those who want a place to sleep and rest after going around the area. The place was clean, towels and beddings were replaced everyday. The staff are accommodating to the guests' request. The only downside is that the service in the hotel restaurant is a bit slow - from ordering to payment.

Reviewed July 30, 2013

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9.3
Exceptional
Greg from Australia
Solo traveler
Matrimonial Standard
Stayed 3 nights in October 2013

I thought this hotel was of a very high standard. ”

Good value for money, very clean, excellent choice of food.

I was most impressed with this hotel. The hotel was very clean, well set out, and offered a wide choice of food. Service was excellent, this hotel was very well operated.

Reviewed November 04, 2013

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