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Central City Family Residence
Central City Family Residence
Central City Family Residence
Central City Family Residence
Central City Family Residence
Central City Family Residence
Central City Family Residence

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8.3

Excellent

77 reviews

77 reviews

Housekeeping2
See map

8.4

Excellent

Location rating score

Excellent location - 1.07 kilometers from city center
Parking
FREE
Popular landmarks
Tugu Pahlawan 1.8 km
Tunjungan Plaza 2.0 km
Sampoerna Museum 2.9 km
Monkasel (Submarine Monument) 3.2 km
Suramadu National Bridge 3.4 km
Bungkul Park 4.3 km
Surabaya Town Square 4.4 km
Surabaya's Zoo 4.8 km
Pakuwon Food Festival 8.8 km
Masjid Nasional Al Akbar Surabaya 9.1 km
Nearby landmarks
Puskesmas Pembantu Petemon 470 m
Toeng Market 520 m
Puskesmas Tembok Dukuh 590 m
Pasar Krempyeng Tembok Gede 630 m
Posyandu Angrek III 810 m
Gereja Perawan Maria tak Berdosa 840 m
Puskesmas Gundih 900 m
BG Juntion 930 m
Carrefour Hypermarket 960 m
Pasar Turi Train Station 1.1 km
Newly renovated

Central City Family Residence

Jl. Tembok dukuh No.52, Kel. Tembok Dukuh, Kec. Bubutan, Surabaya, Surabaya Center, Surabaya, Indonesia, 60173 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Restaurant, hot tub and fitness center are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

Check-in [24-hour]

Newly renovated

Free Wi-Fi in all rooms!

Hot tub

Hot spring bath

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Hot tub

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.3
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport15.4 km

Rooms available at Central City Family Residence

Deluxe Double Room
...
  • Park view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Elegant Double Room
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed
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Standard Twin Room
...
  • Park view
  • Non-smoking
  • 2 single beds
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Superior Queen Room
...
  • Non-smoking
  • Shower
  • 1 queen bed and 1 sofa bed
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Family Suite City View
...
  • City view
  • Balcony/terrace
  • 1 queen bed and 1 king bed
Enter dates to see prices
Standard Double Room
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Economy Double Room with Shared Bathroom
...
  • Non-smoking
  • Shower
  • 1 queen bed
Enter dates to see prices
Grand Deluxe Family Room
...
  • Balcony/terrace
  • Non-smoking
  • 1 single bed and 1 king bed
Enter dates to see prices
Double Economy
...
  • City view
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Single Standard
...
  • Shared bathroom
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Central City Family Residence?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Central City Family Residence?

For those who wish to drive their own cars, Central City Family Residence has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Central City Family Residence?

A selection of food types including halal and asian breakfast options is available for guests.

What are my dining options at Central City Family Residence?

Central City Family Residence features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Light meal like coffee or tea is served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Central City Family Residence?

You may choose an outdoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Central City Family Residence. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Central City Family Residence?

On-site venues and convenient event services make Central City Family Residence an ideal choice for hosting events such as corporate events and meetings. An extensive range of facilities and services including free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Central City Family Residence?

Central City Family Residence does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Central City Family Residence?

The closest train, metro, or bus station to Central City Family Residence is Pasar Turi Train Station, 1.0 km away.

What restaurants are nearby Central City Family Residence?

Restaurants including Gudeg Putri Bu Har, Ayam Goreng Jayakarta and Depot Gudeg Bu Har are popular in Central City Family Residence’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Central City Family Residence?

Shopping options in Central City Family Residence’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Central City Family Residence?

Guests at Central City Family Residence can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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Explore the neighborhood

What people love about Central City Family Residence

  • 7.2

    Very good
    Staff 

    "Staff was helpful."

    Nikolett

    |

    August 30, 2022

  • 10

    Exceptional

    "The most perfect place for short stays"

    Piter

    |

    April 29, 2022

  • 10

    Exceptional
    Cleanliness

    "The best affordable and clean"

    Lynn

    |

    September 5, 2021

Property ranking|Compared to 851 Surabaya properties
See all rankings
Cleanliness score
8.5/10
Value for money score
8.3/10
Location score
8.4/10
Service score
8.2/10
Better than
87
%
of Surabaya properties
Better than
81
%
of Surabaya properties
Better than
81
%
of Surabaya properties
Better than
80
%
of Surabaya properties
Overall rating:

8.3

Excellent
77 reviews
Cleanliness
8.5
Facilities
7.9
Location
8.4
Read all reviews >
More about Central City Family Residence

More about Central City Family Residence

Central City Family Residence

Wake up to the wonder of Surabaya with a stay at Central City Family Residence, located only minutes from the heart of the city.
The range of services provided by Central City Family Residence ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi services to help you find what you want in Surabaya. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out and luggage storage. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Smoking is restricted to the designated smoking areas.
Guestrooms at Central City Family Residence are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Central City Family Residence include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're selective about eating, don't worry! Central City Family Residence has a selection of cuisine types including kosher and halal options.
Central City Family Residence promises you a fun-packed holiday with a variety of activities and facilities. Pamper and indulge yourself with a visit to the hot tub. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.
Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Visit the sights and local attractions of Surabaya during your stay at the hotel. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.0 km away.


Reasons to stay here

This hotel's food and dining score higher than 85% of accommodations in the city.
This hotel stands above the rest with a cleanliness score that beats 87% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 84% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.9

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Laundry service
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Couples only
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Fitness club privileges
  • Free bottled water
  • Toiletries
  • Towels
  • TV
Location
Jl. Tembok dukuh No.52, Kel. Tembok Dukuh, Kec. Bubutan, Surabaya, Surabaya Center, Surabaya, Indonesia, 60173
Excellent
Location

8.4

Airports

  • Juanda International Airport (SUB)
    15.4 km
  • Abdul Rachman Saleh Airport (MLG)
    75.8 km

Public transportation

  • Pasar Turi Train Station
    1.1 km
  • Surabaya Kota
    2.4 km

Hospital or clinic

  • Puskesmas Pembantu Petemon
    470 m

Shopping

  • Tunjungan Plaza
    2.0 km

Convenience store

  • Indomaret
    1.2 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tugu Pahlawan
    1.8 km
  • Tunjungan Plaza
    2.0 km
  • Sampoerna Museum
    2.9 km
  • Monkasel (Submarine Monument)
    3.2 km
  • Suramadu National Bridge
    3.4 km
  • Bungkul Park
    4.3 km
  • Surabaya Town Square
    4.4 km
  • Surabaya's Zoo
    4.8 km
  • Pakuwon Food Festival
    8.8 km
  • Masjid Nasional Al Akbar Surabaya
    9.1 km

Nearby landmarks

  • Puskesmas Pembantu Petemon
    470 m
  • Toeng Market
    520 m
  • Puskesmas Tembok Dukuh
    590 m
  • Pasar Krempyeng Tembok Gede
    630 m
  • Posyandu Angrek III
    810 m
  • Gereja Perawan Maria tak Berdosa
    840 m
  • Puskesmas Gundih
    900 m
  • BG Juntion
    930 m
  • Carrefour Hypermarket
    960 m
  • Pasar Turi Train Station
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

The property

  • Non-smoking rooms/floorsyes
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 37
  • Room voltage220
  • Year property opened2019
  • Most recent renovation2022
Property announcements

Outdoor bathrooms are available for Saver/Economy Rooms.

Reviews of Central City Family Residence from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.5
Facilities7.9
Location8.4
Service8.2
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (21)
8-9 Excellent (1)
7-8 Very Good (6)
6-7 Good (4)
<6 Below Expectation (9)
Time of the year
Mar - May (11)
Jun - Aug (4)
Sep - Nov (6)
Dec - Feb (20)
All guests (76)
All room types
All languages
Showing 41 verified guest comments
123
10.0
Exceptional
William from Australia
Couple
Deluxe Double Room
Stayed 1 night in January 2020

Exceptional Value”

We extended our stay one extra day ... read our other review. Kami memperpanjang masa menginap kami ... baca ulasan kami yang lain.

Reviewed May 29, 2020

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Hei, William! Itu selalu baik untuk melihat tamu kami bahagia. Umpan balik semacam itu membantu kami. Biarkan mereka datang. Salam, Nur

Responded June 01, 2020
Central City Family Residence
9.6
Exceptional
William from Australia
Couple
Deluxe Double Room
Stayed 2 nights in January 2020

Very Good Value For Money”

This hotel was extraordinary for the price. Staff were amazing. Highly recommended. Lots of Indonesian food around. Hotel ini luar biasa untuk harga. Staf luar biasa. Sangat dianjurkan. Banyak sekali makanan Indonesia di sekitar.

Reviewed May 29, 2020

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Hei, William! Terima kasih banyak untuk penilaian yang bagus. Silakan bagikan pandangan Anda di masa depan juga. Semoga harimu menyenangkan! Salam, Nur

Responded June 01, 2020
Central City Family Residence
9.6
Exceptional
edbert from Indonesia
Group
Family Suite City View
Stayed 2 nights in February 2020

Nice hotel, located at center of city”

Good, the room is clean, just lack of facility but okay for the price

Reviewed February 27, 2020

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Hi, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Joey

Responded February 28, 2020
Central City Family Residence
10.0
Exceptional
Piter from Indonesia
Business traveler
Family Suite City View
Stayed 2 nights in February 2020

Good choice”

The most perfect place for short stays

Reviewed April 30, 2022

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10.0
Exceptional
Lynn from Indonesia
Solo traveler
Double Economy
Stayed 1 night in September 2021

Exceptional”

The best affordable and clean

Reviewed September 05, 2021

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7.6
Very good
anton from Indonesia
Solo traveler
Single Standard
Stayed 2 nights in October 2021

Clean and non smoking type”

Low Price for budgeting hotel

Reviewed October 13, 2021

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6.4
Good
Diah from Taiwan
Family with teens
Grand Deluxe Family Room
Stayed 2 nights in May 2022

Good”

Bathroom smells, floor dirty, the staff were kinda nice though since I made a lot of complaints regarding my bookings. They could do better though, like making sure the TV will not be broken, water was not running well, and parking should to be hassle free

Reviewed May 21, 2022

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6.4
Good
Diah from Taiwan
Family with teens
Single Standard
Stayed 2 nights in May 2022

Good”

I left this room coz I thought it has private bathroom, but it’s not. So I made another booking with the hotel to get though another couple of nights. Overall I would not recommend it. Also it says syariah, but it’s actually not 😣

Reviewed May 21, 2022

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10.0
Exceptional
Usman from Indonesia
Business traveler
Family Suite City View
Stayed 2 nights in February 2020

Good room”

Good room

Reviewed March 03, 2020

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Hi, Usman! We are elated to know that you liked our services. Regards, Ammy

Responded March 04, 2020
Central City Family Residence
7.2
Very good
Nikolett from Hungary
Solo traveler
Economy Double Room with Shared Bathroom
Stayed 3 nights in August 2022

Very good”

Wifi is good, filtered water provided. Staff was helpful. AC works. Location is very shabby. No natural light. Thin walls.

Reviewed August 31, 2022

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10.0
Exceptional
Emanuel from Indonesia
Business traveler
Economy Double Room with Shared Bathroom
Stayed 3 nights in March 2022

Good”

Good

Reviewed March 11, 2022

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10.0
Exceptional
Firda from Indonesia
Solo traveler
Standard Double Room
Stayed 1 night in February 2020

Recomended for all”

Udah keduakalinya stay disini. Dan bakal balik lagi. Tempat strategis, dekat dengan minimarket,mudah buat cari makan, pusat kota jd kemana” dekat. Dan pastinya nyaman, dan bersih

Reviewed February 23, 2020

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9.2
Exceptional
Hendra from Indonesia
Business traveler
Standard Twin Room
Stayed 1 night in January 2020

Exceptional”

Langganan saya jika di surabaya utara

Reviewed February 20, 2020

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10.0
Exceptional
Achmad from Indonesia
Solo traveler
Economy Double Room with Shared Bathroom
Stayed 1 night in June 2022

Mantap”

Bagus

Reviewed June 14, 2022

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2.0
MOCH. from Indonesia
Couple
Economy Double Room with Shared Bathroom
Stayed 1 night in March 2022

Acceptable”

Tidak rekomen

Reviewed April 08, 2022

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10.0
Exceptional
Hary from Indonesia
Couple
Economy Double Room with Shared Bathroom
Stayed 1 night in February 2022

Exceptional”

Ok

Reviewed March 04, 2022

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7.2
Very good
Karunia from Indonesia
Solo traveler
Economy Double Room with Shared Bathroom
Stayed 1 night in August 2021

Very good”

Pusat kota Jajanan banyak No parking lot. Staff kurang ramah Kamar murah sharing kamar mandi

Reviewed February 05, 2022

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10.0
Exceptional
Sudi from Indonesia
Couple
Economy Double Room with Shared Bathroom
Stayed 1 night in January 2022

Central City Family Residence”

Lokasi dekat kmn2, dekat stasiun, pusat kota, pusat oleh2, dekat pasar, mudah cr makan, pinggir jln raya, kamar bersih rapi, toilet bersih,

Reviewed January 21, 2022

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10.0
Exceptional
sartika from Indonesia
Group
Economy Double Room with Shared Bathroom
Stayed 1 night in September 2021

Exceptional”

Tempat bersih dan nyaman, dekat pusat kota

Reviewed December 03, 2021

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2.0
dudhie from Indonesia
Business traveler
Economy Double Room with Shared Bathroom
Stayed 1 night in November 2021

Lokasi ditengah pasar tumpah..crowded”

Sy tiba di hotel jam 3 pagi, dg tujuan hanya transit utk sholat dan Mandi. Namun tidak ada receptionist. Pintu penginapan ditutup, tidak bisa dihubungi. Booking sudah confirm dan bayar, tapi tidak bisa confirm ke penginapan karena pagar tutup dan tdk ada petugas. Terpaksa go show cari hotel lain. Bayar double...

Reviewed November 30, 2021

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terima kasih atas saran yang diberikan, kami pihak hotel akan memperbaiki staff kami, kalau memperlukan bantuan bisa call kami atau bell di reception, terima kasih

Responded November 30, 2021
Central City Family Residence
123
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