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iStay Hotel
iStay Hotel
iStay Hotel
iStay Hotel
iStay Hotel
iStay Hotel
iStay Hotel

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8.3

Excellent

545 reviews

545 reviews

See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Masjid Pakistan

150 m

Philomatic Society (Sun Yat Sen Memorial Centre)

160 m

Penang Time Square

190 m

Ghee Hiang

260 m

Sentral Technology College Penang

270 m

Popular landmarks
Cheong Fatt Tze - The Blue Mansion

1.3 km

Armenian Street

1.4 km

Khoo Kongsi

1.5 km

Chew's Jetty

1.9 km

Pinang Peranakan Mansion

1.9 km

Closest landmarks
Pharmacy

70 m

Lim Skin Specialist Clinic

240 m

Church of Our Lady Sorrows

400 m

Penang Times Square

450 m

Penang Nagarathar Sivan Temple

450 m

iStay Hotel

94 - 96 Jalan Ragoon, Georgetown, Penang, Malaysia, 10400 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion.

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Highlights

Located in heart of Penang

Check-in [24-hour]

790 meters to public transportation

Inside city center

Complimentary WIFi in all rooms

Facilities

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Wi-Fi in public areas

Daily cleaning

Smoke-free property

English

Malay

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.5
Location rating8.6
Nearest airportPenang International Airport (PEN)
Distance to airport14.5 km

Rooms available at iStay Hotel

Standard Double Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
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Deluxe Double Room
...
  • City view
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Super Deluxe Room
...
    Enter dates to see prices
    Room Assigned on Arrival
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at iStay Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

      What is the smoking policy at iStay Hotel?

      IStay Hotel does not permit smoking in any of its rooms or indoor areas.

      What is the closest train, metro, or bus station to iStay Hotel?

      Komtar Bus Terminal is the closest train, metro, or bus station, about 800 m away from iStay Hotel.

      What restaurants are nearby iStay Hotel?

      Restaurants including Viva La Pasta, Wong Chau Jun Restaurant and Sin Kim San Cafe are popular in iStay Hotel’s neighborhood which is known as Georgetown.

      What popular shopping places are close to iStay Hotel?

      Located in the Georgetown area, iStay Hotel is close to great shopping choices like Prangin Mall, 1st Avenue Mall and Penang Time Square.

      What are popular attractions near iStay Hotel?

      Guests at iStay Hotel can easily visit Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi located in the Georgetown area.

      What popular natural sightseeing spots are close to iStay Hotel?

      IStay Hotel is located in the Georgetown area, which is famous for natural sightseeing destinations such as Depoh Kerajaan Pulau Pinang and Bukit Olivia.

      Show more questions
      See map

      Explore the neighborhood

      What people love about iStay Hotel

      • 10

        Exceptional

        "I will come back to this place and im really like it."

        Mohd

        |

        December 26, 2021

      • 9.6

        Exceptional
        Location

        "the location is nice."

        Nur

        |

        September 22, 2020

      • 9.6

        Exceptional
        Staff 

        "As expected, clean, simple, friendly staff, communal areas were appreciated such as the kitchen!"

        Anthony

        |

        March 24, 2020

      Property ranking|Compared to 2,313 Penang properties
      See all rankings
      Value for money score
      8.5/10
      Cleanliness score
      8.7/10
      Location score
      8.6/10
      Service score
      8.3/10
      Better than
      92
      %
      of Penang properties
      Better than
      92
      %
      of Penang properties
      Better than
      90
      %
      of Penang properties
      Better than
      88
      %
      of Penang properties
      Overall rating:

      8.3

      Excellent
      545 reviews
      Cleanliness
      8.7
      Facilities
      7.6
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      The hotel is so comfortable, clean and quiet.
      Mark from United Kingdom
      Solo traveler
      More about iStay Hotel

      More about iStay Hotel

      iStay Hotel

      You'll love the exceptional convenience during your stay at iStay Hotel, located right in the heart of the city center, with an easy access to everything in Penang. The true local flavors and culture of Penang are yours with a stay at iStay Hotel, located just 1.9 km from the famous Pinang Peranakan Mansion.
      Take advantage of a wealth of unrivaled services and amenities at iStay Hotel. Stay connected throughout your stay with free internet access provided. The hotel provides front desk services such as express check-in or check-out for guests' convenience. The hotel's daily housekeeping will make staying in a great choice.
      The hotel is entirely non-smoking.
      Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that a coffee or tea maker, bottled water, instant coffee and instant tea are available in some select rooms.
      You can stay fresh and clean with a hair dryer and towels provided in some of the guest bathrooms.


      Around the property

      Venture outside iStay Hotel and explore Penang during your stay. Your first day during your stay at iStay Hotel should include a visit to Chew's Jetty located 1.8 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 1.3 km away, which people travel great distances to see.


      Reasons to stay here

      Verified reviews score this hotel higher than 91% of accommodations in the city on value for money.
      Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 91% of other options in the city.
      Travelers who stayed here really appreciated the location, scoring it better than 90% of the city's other options.

      Show more
      Amenities and facilities
      Very good
      Facilities

      7.6

      Most talked about facilities

      Housekeeping

      28 mentions

      Breakfast

      9 mentions

      Car Park

      9 mentions

      Food & Dining

      8 mentions

      Languages spoken

      • English
      • Malay
      • Tamil

      Internet access

      • Complimentary WIFi in all rooms
      • Wi-Fi in public areas

      Services and conveniences

      • Daily cleaning
      • Elevator
      • Smoke-free property
      • Smoking area

      Access

      • Check-in/out [express]
      • Check-in [24-hour]
      • Front desk [24-hour]
      • Pets allowed

      Available in all rooms

      • A/C
      • Closet
      • Complimentary drinking water
      • Desk
      • Linens
      • Non-smoking
      • Private bathroom
      • Satellite/cable channels
      • Shower
      • Towels
      • Wi-Fi [complimentary]
      • Wooden/parqueted flooring
      Food and dining
      Breakfast options
      • American
      • Asian
      • Halal
      • Italian
      Location
      94 - 96 Jalan Ragoon, Georgetown, Penang, Malaysia, 10400
      Excellent
      Location

      8.6

      Airports

      • Penang International Airport (PEN)
        14.5 km 26 min drive
      • Sultan Abdul Halim Airport (AOR)
        87.1 km

      Public transportation

      • Komtar Bus Terminal
        810 m
      • Pengkalan Raja Tun Uda Bus Terminal
        2.1 km

      Hospital or clinic

      • Pharmacy
        70 m

      Shopping

      • Gurney Plaza
        2.8 km

      Convenience store

      • 7 Eleven
        110 m

      Cash withdrawal

      • ATM
        130 m
      What's nearby

      Popular landmarks

      • Cheong Fatt Tze - The Blue Mansion
        1.3 km
      • Armenian Street
        1.4 km
      • Khoo Kongsi
        1.5 km
      • Chew's Jetty
        1.9 km
      • Pinang Peranakan Mansion
        1.9 km
      • Penang Fort Cornwallis
        2.3 km
      • Kek Lok Si Temple
        5.9 km
      • Batu Ferringhi Beach
        10.4 km
      • Entopia
        12.4 km
      • Escape Theme Park
        12.5 km

      Nearby landmarks

      • Pharmacy
        70 m
      • Masjid Pakistan
        150 m
      • Philomatic Society (Sun Yat Sen Memorial Centre)
        160 m
      • Penang Time Square
        190 m
      • Lim Skin Specialist Clinic
        240 m
      • Ghee Hiang
        260 m
      • Sentral Technology College Penang
        270 m
      • The One Academy Penang
        270 m
      • KDU College Penang
        320 m
      • Anson Road Market
        340 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      Minimum age of guests is: 18 year(s).

      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      The property

      • Number of rooms 15

      Reviews of iStay Hotel from real guests

      Provided by verified guests of Agoda
      8.3
      /
      10
      Cleanliness8.7
      Facilities7.6
      Location8.6
      Service8.3
      Value for money8.5
      High score for Penang
      Rating
      9+ Exceptional (94)
      8-9 Excellent (34)
      7-8 Very Good (58)
      6-7 Good (14)
      <6 Below Expectation (18)
      Time of the year
      Mar - May (44)
      Jun - Aug (78)
      Sep - Nov (40)
      Dec - Feb (56)
      All guests (545)
      All room types
      All languages

      Show reviews that mention 

      Showing 218 verified guest comments
      12345
      9.6
      Exceptional
      John from United States
      Couple
      Deluxe Double Room
      Stayed 7 nights in May 2018

      An excellent little hotel!”

      iStay Hotel is perhaps one of the best little hotels in Penang. We have stayed at many over the past ten years traveling to Penang and this hotel has surfaced as our favorite. First the staff; all are excellent, the rooms although on the small side have all the amenities you will need, good bathroom, air conditioning and comfortable bed. The breakfast is exceptional with a choice of five sets and it is delicious. We also ate in the restaurant on three different occasions and the food taste and presentation was great. In the local area are numerous food courts and restaurants just footsteps away. We will certainly return on our next visit to Penang.

      Reviewed May 20, 2018

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      9.2
      Exceptional
      Linda from United States
      Solo traveler
      Deluxe Double Room
      Stayed 3 nights in October 2018

      Great Hotel!”

      This was my second stay and istay hotel did not disappoint. Rooms are quite small but spotlessly clean with super comfortable bed and quality linens. Nice cold air conditioning and piping hot shower. Location is a little outside of the "historical" section of Georgetown but right across the street from a hawker food court and multitude of restaurants. I will definitely stay here again. Highly Recommended!

      Reviewed October 08, 2018

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      8.4
      Excellent
      YUMENG from China
      Couple
      Deluxe Double Room
      Stayed 3 nights in July 2018

      Small but clean. Friendly staff.”

      This was our second time to Penang and this time I took my parents with us. The hotel is easy to find. It's a bit far from the centre of Georgetown. It took us maybe 20 minutes walk to get to the Street Art area. It doesn't have lift to help with the luggages and the staff didn't offer to help. We didn't have many luggages and they were not that heavy so we managed ourselves. They require 100RM deposit per room. And they'll ask you to sign the item checklist for the room, such as cups, water bottle and all that. There are not many restaurants near the hotel and when we first arrived at 9pm, everything is closed. But there is a quite big area filled with small sections of different Malaysian Chinese food. But it doesn't taste good... And there is a Indian restaurant further down the road with a 7-11 next to it. The hotel is ok, the location is not perfect but it's worth the money. One last thing I want to recommend to you is to find a good dim sum place for breakfast. We loved it.

      Reviewed August 09, 2018

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      9.2
      Exceptional
      Fatin from Malaysia
      Couple
      Deluxe Double Room
      Stayed 3 nights in December 2018

      Good location. In the heart of Georgetown”

      Pros: - Decent boutique hotel with superb decoration. - Completely clean - Has a nice Italian dining Viva La Pasta and it opens as early as 7.30 a.m. - Daily housekeeping, shower gel smells good. - Grabcar cost you only RM5-6 to main attractions nearby. - There's a Chinese food court in front of the hotel, looks good and full house. - There's a 7-Eleven nearby. For Muslims, you can have lunch at Nasi Melayu Pak Yusoff (located in a Chinese restaurant) or 24hrs Nasi Kandar Pelita. (all mentioned are just 2-3 mins walking). For dinner you can go to Padang Brown by grabcar. - Tv channels are quite good - Quiet at night even though it's near to the street. Pillows given were nice and comfy..You can have a good sleep if your room neighbours were not making noise 😂 - Water pressure was good. But be careful in adjusting the temperature. it's rather hot. - Walking distance to Komtar (about 1km). Penang Times Square and M Mall. - Ironing, laundry area and pantry are good. Cons: - Deluxe room was quite small especially for Muslims who need space for prayer. - Its shower was quite small too. Barely move in there 😂 - It's not quite safe to walk around late night on the dark streets. Beware of stray dogs. - Not much of complaint. Overall you got what you paid for.

      Reviewed December 19, 2018

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      8.4
      Excellent
      Eugene from Thailand
      Couple
      Stayed 2 nights in November 2018

      Charming hotel”

      We enjoyed our stay here after a disaster booking at another hotel. Please do NOT go to Heritage 1926. IStay turned out really nice. They have beautiful artwork and is right next to a great Italian restaurant where we ate several times. The room is a little small, but it is clean and nicely decorated. You will feel quite comfortable. For the price, it is good value. (Don't book room 101 -- the tiles were not properly done). We stayed at the ones near the windows.

      Reviewed November 12, 2018

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      10.0
      Exceptional
      ELLY from Malaysia
      Solo traveler
      Deluxe Double Room
      Stayed 2 nights in June 2018

      GREAT HOTEL WITH REASONABLE PRICE”

      The hotel is located within walking distance to hawker centers. The room is clean, new, modern and nicely decorated. Staff is friendly and helpful. While it takes quite sometime to prepare, the breakfast is superb. It was one of the best Egg Benedict I've had. The service is excellent. I would recommend this hotel to anyone travelling solo in Penang. However it's not recommended for family with small kids. The wall is not sound-proof so you will disturb other guests if you have crying toddlers.

      Reviewed August 01, 2018

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      9.2
      Exceptional
      Ching from Malaysia
      Couple
      Deluxe Double Room
      Stayed 1 night in April 2018

      Great Location”

      Pleasant stay in iStay. The hotel is located near to food stalls which serves local delicacies. Room is clean and comfortable, but bad sound proof.

      Reviewed April 11, 2018

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      9.2
      Exceptional
      Alvin from Singapore
      Family with teens
      Deluxe Double Room
      Stayed 6 nights in December 2018

      Pleasant stay”

      Overall a pleasant stay at iStay. I like the cosy and warm feeling staying at the hotel. Remember to check out the breakfast, lunch, dinner at Viva La Pasta. Will be worth your try!

      Reviewed December 09, 2018

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      10.0
      Exceptional
      William from Thailand
      Solo traveler
      Deluxe Double Room
      Stayed 5 nights in April 2018

      Convenient and Comfortable”

      A very nice hotel, clean, comfortable and in a good location particularly for street food and inexpensive restaurants. If you familiarize yourself with the bus system you can save on traveling about. If you need a taxi, use Grab, very convenient and significantly cheaper than the ordinary ones who don't use meters. The hotel staff can call for one if you can't use the app yourself. There is a good restaurant attached to the hotel. Get the deal with the free breakfast if you can. I stayed six days and was completely satisfied.

      Reviewed May 06, 2018

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      9.6
      Exceptional
      Nicola from United Kingdom
      Solo traveler
      Deluxe Double Room
      Stayed 3 nights in August 2018

      would recommend this hotel!”

      This is a centrally located hotel to explore George Town. Lots of restaurants and shops at the end of each road but room was very quiet. Bed was very comfortable!! Good WiFi, fantastic rainfall shower with a shower cubicle, not a wet bathroom! Easy to walk to places in George Town to explore. There is an Italian restaurant attached that served good, reasonably price pasta and pizza. I would highly recommend this hotel and I greatly enjoyed my stay.

      Reviewed August 14, 2018

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      10.0
      Exceptional
      Ashley
      Group
      Deluxe Double Room
      Stayed 3 nights in July 2019

      Definitely the best! ”

      We have to commend Uncle Chua or Kua he was the best so nice super helpful and accommodating . Thank you! If you’re going to Penang this hotel is the best place to stay! We guarantee its best facilities affordable and quality stay also with the nicest staff!

      Reviewed July 31, 2019

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      Delighted to hear your words of praise, Ashley ! We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Ravneet

      Responded July 31, 2019
      iStay Hotel
      9.2
      Exceptional
      Donna from Brunei Darussalam
      Couple
      Standard Double Room
      Stayed 3 nights in September 2018

      Pleasant Stay”

      Hotel name is not found on Grab, call to the hotel for assistance before calling a Grab at airport. The room has limited space but can still fit in max. 2 person with a 65L backpack & a medium luggage. The staff are friendly and helpful. Got free laundry but depends on how many days you stayed, can check with the reception for more info. Lot of food stalls in front of the hotel and within walking distance. Walking distance to Sunway Hotel area with more food stalls. Easy access to Grab from the hotel. Tasty food at the hotel restaurant named as Viva la Pasta.

      Reviewed September 21, 2018

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      8.0
      Excellent
      Carmen from Malaysia
      Couple
      Standard Double Room
      Stayed 2 nights in May 2018

      Recommended!”

      We booked one of the smaller rooms thinking it'll just be a box but we were so wrong! The room was really cozy and we could stretch our arms out in the shower *squints at hotels in the UK*. Although there wasn't a window, we were hardly in the room enough to bother as Penang has so much to offer in terms of sight seeing and food. Though we must recommend the bruchetta at their Italian restaurant attached to the hotel (yums!) Will def come back to stay here again next time <3

      Reviewed June 04, 2018

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      9.2
      Exceptional
      Benjamin from Malaysia
      Solo traveler
      Deluxe Double Room
      Stayed 1 night in August 2019

      A Steal Deal”

      Perfect location. Various cuisines just a stone throw away. Staffs are very friendly, especially Akila and Lina whom attended me. Wifi coverage is great with fast internet connection. I stayed there for 5 nights and guess what, for customer who stays there more than 3 nights, you get free 4kg laundry. Air cond is cold enough, bed sheets, toilet, towels are all clean, unlimited drinking water supply. Just to voice out some drawbacks: soundproofing of the room is not great but it is understandable bcos this is a heritage boutique hotel, make sure you bring your own tooth brush, tooth paste and for those who drives, it might be a pain to find a parking space. I would give 9.5 out of 10 for this hotel and I will definitely come back again.

      Reviewed August 13, 2019

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      Hi Benjamin ! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Zara

      Responded August 14, 2019
      iStay Hotel
      10.0
      Exceptional
      Christine from Philippines
      Couple
      Deluxe Double Room
      Stayed 2 nights in August 2018

      Exceptional”

      Room was very comfortable and cosy all you need for a nice experience in Penang. we needed to get Grabs to the main tourist area although it only cost about 1.5 USD so not so bad. nice Italian restaurant next to it called Viva La Pizza. People were so welcoming and nice, money well spent.

      Reviewed August 09, 2018

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      10.0
      Exceptional
      CnH from Malaysia
      Couple
      Standard Double Room
      Stayed 1 night in August 2018

      probably the best value for money”

      + superb value for the price, as compared with other hotels + hairdryer in the room + good ventilation + good service, the receptionist asked us to be seated while she checked us in/out + clean + welcome drinks + thick and clean towel -no toothbrush -no foot towel

      Reviewed August 20, 2018

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      10.0
      Exceptional
      SRINIVASAN from Singapore
      Couple
      Deluxe Suite
      Stayed 3 nights in August 2018

      Nice Location and Tidy room”

      Woww.. It was really an awesome & fun filled staycation at the right hotel, centrl location and frndly staffs... Nice Italian food with cheaper price at the hotel... huge hawker centre in front of the hotel untill late night.. will come again,....

      Reviewed September 04, 2018

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      9.6
      Exceptional
      TAEWON from Malaysia
      Solo traveler
      Standard Double Room
      Stayed 1 night in August 2019

      Value for money”

      Located middle of georgetown but when it comes to sightseeing, you might feel it is little bit far to walk and, at the same time, little bit waste of money to grab a taxi.

      Reviewed August 18, 2019

      See room deals

      Hi, Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Rehana!

      Responded August 19, 2019
      iStay Hotel
      9.2
      Exceptional
      Kevin from Thailand
      Couple
      Deluxe Double Room
      Stayed 1 night in January 2019

      Exceptional”

      A great little boutique hotel within walking distance from Penang Street. But the coffee shops are aplenty and very satisfactory.

      Reviewed January 22, 2019

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      8.8
      Excellent
      Azie from Malaysia
      Group
      Standard Double Room
      Stayed 1 night in March 2018

      Worth The Money ...”

      I would reccomend this Hotel to people out there .. Eventhough the room is small , but the room is clean and decoration just look new .. The price of the Hotel is just reasonable especially for my really short trip ..

      Reviewed March 25, 2018

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      12345
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