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Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya

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9

Exceptional

793 reviews

793 reviews

Housekeeping22
Breakfast11
View3
See map

9.2

Exceptional

Location rating score

Exceptional location - 2.8 kilometers from city center
Parking
FREE
Popular landmarks
Pakuwon Food Festival 2.4 km
Monkasel (Submarine Monument) 3.7 km
Suramadu National Bridge 4.7 km
Bungkul Park 4.8 km
Tunjungan Plaza 4.9 km
Surabaya's Zoo 5.2 km
Surabaya Town Square 5.9 km
Tugu Pahlawan 6.1 km
Sampoerna Museum 7.5 km
Masjid Nasional Al Akbar Surabaya 9.6 km
Nearby landmarks
Miracle Aesthetic Clinic Kertajaya Indah 40 m
KONI Jawa Timur 200 m
RSU Haji Surabaya 340 m
Surabaya Heart & Vascular Clinic 390 m
Rumah Sakit Umum Haji Surabaya 390 m
Kardia Medika 400 m
Galaxy Mall 490 m
Puskesmas Pembantu Gebang Putih 610 m
Biotest 700 m
Bundaran ITS 1.0 km

Oakwood Hotel & Residence Surabaya

Jalan Raya Kertajaya Indah, Kenjeran, Surabaya, Indonesia, 60115 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kenjeran part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Sparkling clean

500 meters to Galaxy Mall

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information."

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Complimentary WIFi in all rooms

Luggage storage

This property is in high demand!

8 travelers have booked today.

Value for money9.1
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport11.0 km

Rooms available at Oakwood Hotel & Residence Surabaya

two bedroom
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 queen bed & 2 single beds
Enter dates to see prices
One Bedroom Premier
...
  • Room size: 89 m²/958 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds or 1 king bed...
Enter dates to see prices
One Bedroom Executive
...
  • Room size: 81 m²/872 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed or 1 king bed or...
Enter dates to see prices
Deluxe King
...
  • Room size: 44 m²/474 ft²
  • City view
Enter dates to see prices
Deluxe Twin Studio
...
  • Room size: 44 m²/474 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Studio
...
  • Room size: 44 m²/474 ft²
  • 1 king bed
Enter dates to see prices
Warm Christmas Inside Two Bedroom Apartment
...
  • Room size: 120 m²/1292 ft²
Enter dates to see prices

Frequently asked questions

Does Oakwood Hotel & Residence Surabaya have a hot tub?

Oakwood Hotel & Residence Surabaya does not have a hot tub.

How much does it cost to stay at Oakwood Hotel & Residence Surabaya?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Oakwood Hotel & Residence Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 440000 IDR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. A stay at Oakwood Hotel & Residence Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Oakwood Hotel & Residence Surabaya has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the serviced apartment. If you're looking for an easy way to get around Surabaya with private transportation, the serviced apartment can arrange both taxis or car rental.

Is breakfast offered at Oakwood Hotel & Residence Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Oakwood Hotel & Residence Surabaya.

What are my dining options at Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya features an on-site restaurant for your dining convenience.

What is the smoking policy at Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Oakwood Hotel & Residence Surabaya?

Oakwood Hotel & Residence Surabaya is located in Kenjeran, famous for good restaurants such as Martabak Mafia, Carl's Jr and Konig Coffee & Bar.

What popular shopping places are close to Oakwood Hotel & Residence Surabaya?

Located in the Kenjeran area, Oakwood Hotel & Residence Surabaya is close to great shopping choices like Galaxy Mall.

What are popular attractions near Oakwood Hotel & Residence Surabaya?

Guests at Oakwood Hotel & Residence Surabaya can easily visit Jalesveva Jayamahe Monument, Museum Mpu Tantular and Four Face Buddha Statue located in the Kenjeran area.

What popular beaches are close to Oakwood Hotel & Residence Surabaya?

Guests at Oakwood Hotel & Residence Surabaya can easily visit Kenjeran Beach in the Kenjeran area.

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Explore the neighborhood

What people love about Oakwood Hotel & Residence Surabaya

  • 10

    Exceptional

    "Check in breezy, parking plenty, we had two BR apartment, super cozy and complete amenities."

    Niko

    |

    July 1, 2022

  • 8

    Very good

    "Keep Good Service and Cleans"

    Achmad

    |

    June 23, 2022

  • 9.2

    Exceptional
    Spaciousness

    "The room was really spacious and it feels very homey✨"

    Fine

    |

    June 19, 2022

Property ranking|Compared to 823 Surabaya properties
See all rankings
Cleanliness score
9.4/10
Room size
67 sqm.
Value for money score
9.1/10
Service score
9.2/10
Better than
98
%
of Surabaya properties
Bigger than
97
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Overall rating:

9

Exceptional
793 reviews
Cleanliness
9.4
Facilities
9.1
Location
9.2
Read all reviews >
What travelers say they love:
The best place to stay, friendly staff, humble and very good...
Yuyun from Indonesia
Business traveler
More about Oakwood Hotel & Residence Surabaya

More about Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya

It's time for an adventure-filled holiday! Explore Surabaya with a stay at Oakwood Hotel & Residence Surabaya. Sampling the authentic culture of Surabaya is easy with a stay at Oakwood Hotel & Residence Surabaya, just 7.5 km from Sampoerna Museum.
Oakwood Hotel & Residence Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the serviced apartment's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the serviced apartment's easy to book transportation services. The serviced apartment provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the serviced apartment for guests with their own transportation. While lodging at this wonderful serviced apartment, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The serviced apartment's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the serviced apartment. The serviced apartment is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The serviced apartment provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Oakwood Hotel & Residence Surabaya include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The serviced apartment also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar in some rooms. Oakwood Hotel & Residence Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the serviced apartment. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the serviced apartment's bar.
Serviced apartment's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the salon. The many offerings at Oakwood Hotel & Residence Surabaya ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the serviced apartment's fitness facility will keep you fresh and healthy.


Around the property

Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 4.8 km away.


Reasons to stay here

This serviced apartment scored better than most with an overall rating higher than 96% of accommodations in the city.
Past guests rate facilities here higher than 97% of the city's accommodation.
This serviced apartment stands above the rest with a cleanliness score that beats 98% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

Breakfast

5 mentions

Housekeeping

5 mentions

Swimming Pool

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Pool with view
  • Swimming pool [indoor]

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Hair salon
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Adjustable height hand-held shower wand
  • Alarm clock
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea machine
  • Complimentary drinking water
  • Desk
  • Free tea
  • Free welcome drink
  • Hair dryer
  • In-room tablet
  • Iron and ironing board
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Lock box in room
  • Mirror
  • Non-smoking
  • Phone
  • Satellite/cable channels
  • Scale
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Toiletries
  • Towels
  • Umbrella
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Spice Restaurant

  • Menu: Buffet, A-la-carte

Deckside

  • Menu: Buffet
Location
Jalan Raya Kertajaya Indah, Kenjeran, Surabaya, Indonesia, 60115
Exceptional
Location

9.2

Airports

  • Juanda International Airport (SUB)
    11.0 km
  • Abdul Rachman Saleh Airport (MLG)
    73.5 km

Public transportation

  • Gubeng Train Station
    3.6 km
  • Ngagel
    3.8 km

Hospital or clinic

  • Miracle Aesthetic Clinic Kertajaya Indah
    40 m

Shopping

  • Tunjungan Plaza
    4.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    350 m
What's nearby

Popular landmarks

  • Pakuwon Food Festival
    2.4 km
  • Monkasel (Submarine Monument)
    3.7 km
  • Suramadu National Bridge
    4.7 km
  • Bungkul Park
    4.8 km
  • Tunjungan Plaza
    4.9 km
  • Surabaya's Zoo
    5.2 km
  • Surabaya Town Square
    5.9 km
  • Tugu Pahlawan
    6.1 km
  • Sampoerna Museum
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    9.6 km

Nearby landmarks

  • Miracle Aesthetic Clinic Kertajaya Indah
    40 m
  • KONI Jawa Timur
    200 m
  • RSU Haji Surabaya
    340 m
  • Surabaya Heart & Vascular Clinic
    390 m
  • Rumah Sakit Umum Haji Surabaya
    390 m
  • Kardia Medika
    400 m
  • Galaxy Mall
    490 m
  • Puskesmas Pembantu Gebang Putih
    610 m
  • Biotest
    700 m
  • Bundaran ITS
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.
  • A negative COVID-19 test no more than 1 day old must be presented upon check-in; otherwise check-in may be refused.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee440000 IDR

The property

  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 144

Reviews of Oakwood Hotel & Residence Surabaya from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.4
Facilities9.1
Location9.2
Service9.2
Value for money9.1
High score for Surabaya
Rating
9+ Exceptional (148)
8-9 Excellent (30)
7-8 Very Good (26)
6-7 Good (6)
<6 Below Expectation (8)
Time of the year
Mar - May (46)
Jun - Aug (37)
Sep - Nov (52)
Dec - Feb (83)
All guests (559)
All room types
All languages

Show reviews that mention 

Showing 218 verified guest comments
12345
10.0
Exceptional
Shindy from Indonesia
Family with young children
Superior King
Stayed 1 night in June 2019

Amazing hotel”

Booked this property for my sister, pre arrival I requested to have birthday card on room since my sister's son is on birthday when they check in. End up with having a surprise from Oakwood team that they upgrade the room and place the cute cake on room. the room is very big, nice view, and very clean. With all facility in room so complete. all is perfect and valuable for 5 star hotel. Keep it good job Oakwood. Thanks and Cheers!

Reviewed July 01, 2019

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9.2
Exceptional
Hadi from Indonesia
Family with teens
Superior King
Stayed 1 night in October 2019

The Most Valueable Hotel”

With the size of the room and the facilities in the room, this is arguably the most valueable hotel in the east Surabaya area. This place is a great option beacuse of the value for money. There is a famous "Sederhana Restaurant" right across the street, some say they have the best Nasi Padang in town. The Hotel also provide a shuttle service to the nearby shopping center, which can be helpful for some. However the pool area is not so enticing eventhough it's semi outdoor pool which means you can get quite some view from above.

Reviewed October 10, 2019

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Dear Hadi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
Rizal
Family with young children
Superior King
Stayed 2 nights in October 2019

Excellent stay”

Thanks Oakwood Surabaya, specially thanks to Mr.Joko FOM, Mr.Aziz and other FO team. Good stay with excellent services.

Reviewed January 16, 2020

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Dear Pak Rizal, Thank you for spending your valuable time to write us a feedback following your recent stay in our hotel and I really do appreciate your kind comments regarding our staff Joko, Aziz and FO Team. I will personally to convey this to them and I believed They will be Happy and glad to hear. Please do not hesitate to contact us at +62 31 288 0388 should you need further information and promotion. Once again thank you for staying with us and I look forward to welcoming you back to Oakwood Hotel and Residence Surabaya Warm regards, Ben

Responded August 21, 2020
Oakwood Hotel & Residence Surabaya
9.6
Exceptional
Sulaiman from Malaysia
Family with teens
two bedroom
Stayed 4 nights in December 2019

Pleasant place with highly professional staff”

Exceptional facilities, ease of access and close proximity to galaxy mall. Recommended for traveller with family. Newly establish hotel in Surabaya. Can do more by providing shuttle services to airport and places of interest in Surabaya

Reviewed December 27, 2019

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Dear Sulaiman, I would like to thank you for staying with us at Oakwood Hotel and Residence Surabaya and I am delighted that you had a great stay. Your additional feedback concerning the shuttle services to the airport and Interest places has been fully noted and we will trying for this later on. We look forward to welcoming you back hopefully in the very near future. Best regards Ben

Responded August 24, 2020
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
DAOJUN from Singapore
Family with young children
Superior King
Stayed 1 night in December 2018

Brandnew Hotel ”

It's a Hotel & Residence. So it has everything you need - from kitchenette to washer/dryer. As they are not fully functioning yet, currently only guestrooms on levels 7 and below are open. The dining area is spacious. It could be better if there are more food options, especially hot items. We didn't see children's section in the swimming pool - all 1.2 meters deep. The staff were friendly and helpful.

Reviewed December 27, 2018

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Dear Daojun, Thank you very much for your comments for your stay with us in December. I have discussed your comments with regards to the food options with our Chef and actions have been taken to improve on them since then. You will definitely see the difference when you come back. Thank you also for the positive comment regarding the friendliness and helpfulness of our associates. We definitely look forward to welcoming you back to the Oakwood Hotel & Residence Surabaya soon. Thank you. Shafar Jamaludin General Manager.

Responded January 24, 2019
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
Felix from Singapore
Couple
Superior King
Stayed 3 nights in October 2019

One of the best in Surabaya”

Overall is pleasant stay, delicious breakfast, spacious room, responsive and friendly staffs. Location is quite central, near to Galaxy Mall. Facilities is well maintained, i will definitely come back again in the future. Thanks Oakwood!

Reviewed November 04, 2019

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Dear Felix, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
8.0
Excellent
SUTANTO from Indonesia
Business traveler
Superior Twin
Stayed 1 night in March 2020

New hotel, good design!”

Oakwood is new hotel, good interior ! Lobby.................................... Rooms................................... Facilities of the room. ..................................................... .....................................................

Reviewed March 19, 2020

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Dear Pak Sutanto, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy has an experience stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben

Responded August 21, 2020
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
SHUI
Business traveler
Superior King
Stayed 3 nights in September 2019

Excellent hotel”

The Oakwood Hotel is the best hotel I have been experienced in Indonesia.

Reviewed September 11, 2019

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Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
9.6
Exceptional
Eddy from Indonesia
Business traveler
Superior King
Stayed 2 nights in October 2019

Superb Hotel with a little improvement is needed”

It was an enjoyable stay for 2 nights at the hotel. the room was spacious, lots of shelves and very clean. The amenities were excellent, however it would be so much helpful if a simple instruction on how to use the Unakafe coffee machine was made available. For the comfort of the bed and pillow, I would rate 7 out of 10 for the bed and only 4 for the pillow. The breakfast overall tasted good but for a five star hotel, the variant of food should be more. Coffee tasted great. Staff at the check in counter, restaurant, lobby (including driver for shuttle service) and room service were friendly and very attentive to customer needs. Location wise, it was very close to Galaxy Mall and the city centre.

Reviewed October 29, 2019

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Dear Eddy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. You have shared great comments and also superb recommendations. We will definitely take a look at all of them and see what kind of improvements that we can do. Thank you again and hope to see you again very soon. Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
8.8
Excellent
Pojara from Thailand
Business traveler
Deluxe King
Stayed 3 nights in October 2019

Cee Chris”

Perfect for long stays, clean, spacious, comfortable. Always go for the one bedroom. All staffs were great, very helpful. The breakfast was reasonable. Overall, it was perfect, except, sometimes the drainage smells a little (just sometimes). Highly recommended if visiting Surabaya.

Reviewed October 05, 2019

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Dear Pojara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
9.2
Exceptional
Fook from Singapore
Family with teens
Superior King
Stayed 3 nights in April 2019

Super hotel but not quiet enough”

Really comfortable room. Absolutely amazing staff. Everyone was fantastic. Some thoughts on improving - The food was not great. Ordered twice ala carte from menu. Ate less than half. Breakfast was fine. Again your staff was so wonderfully hospitable! The thing that affected me most is that the room is not carpeted and the desk chair has no rubber stoppers. I heard not only the stomping of the guest above but also the very loud and frequent dragging of the chair. It kept me awake and it woke me up. This matter alone would stop me from returning to your hotel I’m afraid. I didn’t have good sleep.

Reviewed April 24, 2019

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8.4
Excellent
Tabita from Indonesia
Couple
Superior King
Stayed 1 night in April 2019

Nice Hotel in the nice location”

The location is good as it is close to one big shopping mall in Surabaya. The service also good

Reviewed April 15, 2019

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Dear Tabita, Thank you very much for your comments on the Oakwood Hotel & Residence Surabaya. We look forward to welcome you back soon. Terima kasih. General Manager

Responded April 23, 2019
Oakwood Hotel & Residence Surabaya
8.0
Excellent
Retyssa from Indonesia
Family with teens
Superior Twin
Stayed 2 nights in November 2019

Not as expected...”

Good: -The room is big& quite clean (It's only quite clean as I still saw a few strands of hair on the floor when I just go in to my room) -The reception staffs are friendly though a bit slow when processing my check in& out (no other guest, just me) -The location is good as it is near the mall (It's possible to go to there by walking) -The pool is quite good though I prefer if it's not a 1.2m from one end to the other Bad: My breakfast experience is not great or should I say disappointing here as: 1. the food selections/ variations here is quite limited 2. there cutlery on the table is not complete and when I request for a set it took them a very long time to get me what I need. I EVEN NEED TO ASK THRICE FOR IT!! A slight note for the hotel, for the room that I get, the showers door in the bathroom can't be closed properly (there'll always be gap) thus making the water to come out from it and wetting the floor. So you may want to check if anything can be done to fix it. Thank you.

Reviewed November 07, 2019

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Dear Retyssa, Thank you for taking the time to share your feedback with regards to your recent stay at the Oakwood Hotel & Residence Surabaya. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you back soon so that you can see the improvements that we done. Thank you. Shafar Jamaludin | General Manager

Responded November 08, 2019
Oakwood Hotel & Residence Surabaya
9.2
Exceptional
Rifky from Indonesia
Business traveler
Superior Twin
Stayed 2 nights in July 2019

Awesome Property in Center of surabaya”

The five stars hotel in central of surabaya worthed the facility and value of money.

Reviewed July 28, 2019

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8.4
Excellent
rita from Indonesia
Couple
Superior King
Stayed 1 night in November 2019

Excellent”

what i love about this hotel : 1) spacious room with white ceramic tiles that brighten up the room and give the clean and fresh look n feel, 2) the mini bar (the complimentary ones) - love espresso coffee machines, 3) Samsung Sound bar - can hook it via bluetooth to your music collections in hand phone, heavenly!, 4) generous cutlery and plates & bowls - whats missing is the microwave (just kidding), 5) spacious seating area in the room, 6) the ironing board and the iron itself - basically cant ask for more from this hotel!, 7) location is within walking distance to the nearby mall if you look for foods, 8) there are also coffee house on ground floor and beauty salon Shinjuku, a big plus! what can be improved is the bfast food selection...

Reviewed December 02, 2019

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Dear Ms. Rita, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy has an experience stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben

Responded September 18, 2020
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
Hendrik from Indonesia
Business traveler
Superior Twin
Stayed 3 nights in August 2020

High recommended ”

Located at strategic area and the center of Surabaya city. Pleasant place, nice and warmly staffs. Thank you very much.

Reviewed August 26, 2020

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Dear Bapak Hendrik, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben

Responded August 28, 2020
Oakwood Hotel & Residence Surabaya
9.2
Exceptional
Kurjanto from Singapore
Business traveler
Superior King
Stayed 1 night in November 2018

Spacious Room”

More like service apartment than hotel. The size of room is generous., there is proper table for working . With pool , gym and spa facilities it is a short to Long stay. Location is also nearby many eating places too

Reviewed November 05, 2018

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Dear Kurjanto, Thank you very much for your review and comments on your stay with us in November. As our name implies, yes, we are a service apartment complex, with hotel facilities. We cater to both short-term stay and also to those looking for a more long term accommodation solution in Surabaya. Our units are fully equipped for comfortable living and also one of the most technologically advanced in the area. We look forward to having you back with us soon. Shafar Jamaludin General Manager

Responded January 24, 2019
Oakwood Hotel & Residence Surabaya
10.0
Exceptional
Harry from Indonesia
Couple
Superior King
Stayed 1 night in March 2020

perfect”

the only five star Hotel at Surabaya Timur. everything are excelent

Reviewed March 23, 2020

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Dear Pak Harry, Greeting from Oakwood Hotel and Residence Surabaya. First of all we would like to thank you for choosing our hotel as your hotel preference during your trip to Surabaya, We are glad to know that you are happy has an experience stay with us. surely we look forward to welcoming you back again at Oakwood Hotel and Residence Surabaya. Sincerely, Ben

Responded August 21, 2020
Oakwood Hotel & Residence Surabaya
9.2
Exceptional
hany from Australia
Family with young children
Superior King
Stayed 2 nights in July 2019

New luxury hotel”

New hotel so needs some improvements. Check in takes sometime as they cant find my booking. Maybe the computer system or something. Air con somehow cant be icy cold. Needs a bit more improvements to become real 5 stars hotel.

Reviewed July 26, 2019

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9.2
Exceptional
Reinhard from Indonesia
Business traveler
Superior King
Stayed 1 night in February 2020

Exceptional”

Staying in this hotel for one night is a good decision. My suggestion to this hotel is please provide mini speaker instead of tablet samsung. I didn't know why this hotel provide the tablet and there were no instructions for using it. Despite of it, everything is quite good, i would like to recommend this hotel to everyone who's looking for the best hotel. Keep it up!

Reviewed February 19, 2020

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Dear Bapak Reinhard, Thank you for giving Oakwood Hotel and Residence the opportunity to accommodate your stay during your recent visit to Surabaya. Your kind comments in regards to our room facilities as well as your constructive feedback regarding our Tablet instruction are very much appreciated. We do apologized maybe during the check in process our staff not giving complete information regarding our room facilities like we have Sound bar system with Bluetooth connection to make our guest feel like in Cinema and they can enjoy some music from their gadget and the other things we have Tablet which using for Digital newspaper which we provide inside the tablet for our guest to enjoy reading the magazine or newspaper from all over the world everyday and updated. We look forward to welcoming you back to our hotel and I wish you a wonderful day ahead. Warm regards, Ben

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