Travelling to Indonesia? Read all updated requirements before you book.
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur

Removed from saved list

8.6

Excellent

794 reviews

794 reviews

Housekeeping23
Breakfast3
Swimming Pool3

Nice hotel, clean , spacious , worth it.

Andreas
- Jun 6, 2022
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 4.2 km
Bungkul Park 4.3 km
Surabaya Town Square 5.1 km
Monkasel (Submarine Monument) 5.1 km
Pakuwon Food Festival 5.2 km
Tunjungan Plaza 6.4 km
Masjid Nasional Al Akbar Surabaya 7.0 km
Suramadu National Bridge 7.3 km
Tugu Pahlawan 8.2 km
Sampoerna Museum 9.9 km
Nearby landmarks
Taman Nginden Intan 680 m
Parkir Universitas Surabaya 780 m
Dokter Spesialis Kulit dan Kelamin 1.1 km
Poliklinik Brimob Jatim 1.1 km
Rumah Sakit Premier Surabaya 1.1 km
RS Premier Surabaya 1.1 km
International Hospital Surabaya 1.1 km
Super Indo Semolowaru 1.1 km
Sanggar Agung Temple 1.2 km
Posyandu Kasih Ibu 1.2 km

Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Show more

Highlights

Sparkling clean

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Airport transfer

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Kids club

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.8
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Superior King Suite
...
  • Room size: 76 m²/818 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed
...
  • Outdoor view
  • Shower
  • 1 double bed or 1 king bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Outdoor view
  • Shower
  • 2 single beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King size Bed
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King Size Bed and 2 Single Bed
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
    Enter dates to see prices
    SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Novotel Samator Surabaya Timur?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Novotel Samator Surabaya Timur?

      Novotel Samator Surabaya Timur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 260000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Samator Surabaya Timur has a car park available for guests. Parking is free for guests.

      Is breakfast offered at Novotel Samator Surabaya Timur?

      Start your mornings right, with the continental and buffet breakfast options offered at Novotel Samator Surabaya Timur. Adults can enjoy breakfast offered with an additional charge of 142857 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Novotel Samator Surabaya Timur?

      To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      Can special events be hosted at Novotel Samator Surabaya Timur?

      Audio-visual equipment service is offered to help your event go smoothly.

      What is the smoking policy at Novotel Samator Surabaya Timur?

      Novotel Samator Surabaya Timur does not permit smoking in any of its rooms or indoor areas.

      What restaurants are nearby Novotel Samator Surabaya Timur?

      Restaurants including Coffee Cozies, Camp Coffee and Nasi Kuning Ambon POKA are popular in Novotel Samator Surabaya Timur’s neighborhood which is known as Rungkut.

      What popular shopping places are close to Novotel Samator Surabaya Timur?

      Shopping options in Novotel Samator Surabaya Timur’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

      What are popular attractions near Novotel Samator Surabaya Timur?

      Novotel Samator Surabaya Timur’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Kunang-kunang.

      Show more questions
      See map

      Explore the neighborhood

      What people love about Novotel Samator Surabaya Timur

      • 8.8

        Excellent
        Cleanliness

        "Nice hotel, clean , spacious , worth it."

        Andreas

        |

        June 6, 2022

      • 9.6

        Exceptional
        Bathroom

        "Room, Beddings, Toilet and room amenities was good."

        ZAILA

        |

        May 31, 2022

      • 8.8

        Excellent
        Spaciousness

        "Booked the Superior Suite, it's quite spacious witj 1 king bed, 1 sofa bed, bath tube."

        Harry

        |

        May 31, 2022

      Overall rating:

      8.6

      Excellent
      794 reviews
      Cleanliness
      9.1
      Facilities
      8.8
      Location
      8.1
      Read all reviews >
      What travelers say they love:
      The room was nicely designed and clean.
      Elissa from Indonesia
      Family with young children
      More about Novotel Samator Surabaya Timur

      More about Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur

      Novotel Samator Surabaya Timur is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Samator Surabaya Timur.
      Novotel Samator Surabaya Timur provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
      The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
      Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
      Feel right at home during your stay at Novotel Samator Surabaya Timur. Some rooms at Novotel Samator Surabaya Timur are equipped with air conditioning for your convenience. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms.


      Dining and things to do

      Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Samator Surabaya Timur. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Samator Surabaya Timur caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
      Never let a day go wasted when you're at Novotel Samator Surabaya Timur with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, solarium, spa and sauna. Start your vacation off right with a dip in the pool.
      Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing mini golf course at Novotel Samator Surabaya Timur. Have fun with your friends or family, or even meet new people at the library and games room.


      Around the property

      Novotel Samator Surabaya Timur provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 6.3 km away.

      Show more
      Amenities and facilities
      Excellent
      Facilities

      8.8

      Most talked about facilities

      Housekeeping

      7 mentions

      Breakfast

      6 mentions

      Swimming Pool

      2 mentions

      Food & Dining

      1 mention

      Languages spoken

      • English
      • Indonesian

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Fitness center
      • Game room
      • Massage
      • Mini golf course
      • Pool with view
      • Sauna
      • Solarium
      • Spa
      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Hand sanitizer
      • Hotel room service app
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Grooming service
      • Ironing service
      • Laundry service
      • Library
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area

      For the kids

      • Babysitting service
      • Family room
      • Kids club
      • Kids meal
      • Swimming pool [kids]

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms

      Getting around

      • Airport transfer
      • Bicycle parking
      • Car park [free of charge]
      Food and dining
      Breakfast options
      • American
      • Asian
      • Continental
      • Halal
      • Buffet
      Restaurants on site

      Food Exchange

      • Cuisine: International
      • Menu: Buffet, A-la-carte
      Location
      JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
      Excellent
      Location

      8.1

      Airports

      • Juanda International Airport (SUB)
        7.7 km
      • Abdul Rachman Saleh Airport (MLG)
        70.0 km

      Public transportation

      • Ngagel
        3.8 km
      • Wonokromo Railway Station
        4.0 km

      Hospital or clinic

      • Dokter Spesialis Kulit dan Kelamin
        1.1 km

      Shopping

      • Tunjungan Plaza
        6.4 km

      Convenience store

      • Alfamart
        960 m

      Cash withdrawal

      • ATM
        330 m
      What's nearby

      Popular landmarks

      • Surabaya's Zoo
        4.2 km
      • Bungkul Park
        4.3 km
      • Surabaya Town Square
        5.1 km
      • Monkasel (Submarine Monument)
        5.1 km
      • Pakuwon Food Festival
        5.2 km
      • Tunjungan Plaza
        6.4 km
      • Masjid Nasional Al Akbar Surabaya
        7.0 km
      • Suramadu National Bridge
        7.3 km
      • Tugu Pahlawan
        8.2 km
      • Sampoerna Museum
        9.9 km

      Nearby landmarks

      • Taman Nginden Intan
        680 m
      • Parkir Universitas Surabaya
        780 m
      • Dokter Spesialis Kulit dan Kelamin
        1.1 km
      • Poliklinik Brimob Jatim
        1.1 km
      • Rumah Sakit Premier Surabaya
        1.1 km
      • RS Premier Surabaya
        1.1 km
      • International Hospital Surabaya
        1.1 km
      • Super Indo Semolowaru
        1.1 km
      • Sanggar Agung Temple
        1.2 km
      • Posyandu Kasih Ibu
        1.2 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-15 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 16 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee260000 IDR

      Extras

      • Breakfast charge (unless included in room price)142857 IDR

      The property

      • Number of rooms 249
      Property announcements

      Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

      In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

      The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

      Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

      Reviews of Novotel Samator Surabaya Timur from real guests

      Provided by verified guests of Agoda
      8.6
      /
      10
      Cleanliness9.1
      Facilities8.8
      Location8.1
      Service8.7
      Value for money8.8
      High score for Surabaya
      Rating
      9+ Exceptional (100)
      8-9 Excellent (39)
      7-8 Very Good (37)
      6-7 Good (11)
      <6 Below Expectation (13)
      Time of the year
      Mar - May (53)
      Jun - Aug (32)
      Sep - Nov (55)
      Dec - Feb (60)
      All guests (547)
      All room types
      All languages

      Show reviews that mention 

      Showing 200 verified guest comments
      12345
      7.2
      Very good
      Yudhika
      Family with teens
      Superior Twin Room
      Stayed 1 night in May 2019

      My Worst Experience With Novotel”

      I've had good experience with Novotel hotel around the world. But, this was my bad one. I checked in at 18.00, felt the aircon got problem. The engineer fixed the aircon in my room for 15 minutes at 21.00. When It finished, they assured me all problems already solved. At 03.00 AM in the morning, I woke up with all sweat and relized the aircon in my room still got problem. Again, I complained to hotel and they sent another engineer. After 15 minutes of noisy work, again, they made sure the aircon already normal. But what happened then, I complain again at 8.00 in the morning and again, they sent another engineer. I wrote complaint letter when I check out. I should had been moved to another room at the first place Unfortunetaly, no one from hotel had contacted me to respon my complaint until now. I believe Novotel hotel still has good reputation worldwide, but Novotel Samator Surabaya has to hardly learn and catch up to build their own reputation.

      Reviewed May 20, 2019

      See room deals

      DearYudhika, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team about your dissatisfaction about our property and service during your stay in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again we do apologize for the inconvenience caused. We had taken an action on this misconduct and ensure that this problem would not be happened in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded May 23, 2019
      Novotel Samator Surabaya Timur
      9.6
      Exceptional
      CHRISTIAN from France
      Couple
      Superior King Bed
      Stayed 1 night in September 2019

      Very good hotel”

      I found novotel standards when i arrived to this hotel in SURABAYA. Big room, big bath room always clean. Good and huge breakfast. Polite and helpfull staff very professional. But the location is outside the city between train station and airport (around 110 000 IDR by taximeter blue bird).

      Reviewed September 18, 2019

      See room deals

      Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded September 26, 2019
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      TONY from Singapore
      Family with teens
      Superior Room - 2 Single Beds
      Stayed 1 night in August 2019

      Excellent hotel !”

      I love Accor's Novotel hotel chains, and this one is so perfect ! Love it. Will always stay here next time I go to Surabaya again.

      Reviewed September 02, 2019

      See room deals

      Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded September 26, 2019
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Ageng from Indonesia
      Couple
      Superior King Bed
      Stayed 1 night in June 2018

      the best in Surabaya Timur”

      amazing hotel, the best in Surabaya Timur

      Reviewed June 30, 2018

      See room deals

      Dear Ageng, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

      Responded December 21, 2020
      Novotel Samator Surabaya Timur
      8.0
      Excellent
      Nuni from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 2 nights in February 2019

      New cozy hotel”

      New hotel with mostly friendly staff, spacious and clean room with beautiful night view of Surabaya. The location far from the center of the city... the breakfast menus offered not to many option and the restaurant isn't too big. One thing that i wasn't satisfied with is that i booked for non smoking room, but at my arrival time those room are full occupied...

      Reviewed April 19, 2019

      See room deals

      Dear Nuni , We very much appreciate your comments regarding your Visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded April 22, 2019
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Devi from Indonesia
      Family with young children
      Superior Room - 2 Single Beds
      Stayed 1 night in December 2019

      EXCEPTIONAL !”

      The hotel is sparking clean compared with previous Novotel in my city, chamber quality pillow, plenty of breakfast menu. PERFECTION !

      Reviewed December 27, 2019

      See room deals

      Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

      Responded December 21, 2020
      Novotel Samator Surabaya Timur
      8.8
      Excellent
      Cincin from Indonesia
      Business traveler
      Superior King Bed
      Stayed 2 nights in November 2018

      New Hotel, Superb Staff, Far From City”

      It's a new hotel, so everything was really clean and neat. The Loby was beautiful and check in process was fast and efficient. All the staff were polite and helpfull. Air circulation in smoking room was not very good, the smoke and the smell stay too long, the exhaust fan power was not strong enough and the room had not enough ventilation. The breakfast buffet was taste ok, yet lacked of variation. I expected more since it's a 4 star hotel. I won't recommend the dinner buffet (paid for Rp 150.000,-). The taste was so average and the variation was not even half from the breakfast. The buffet looked full only because they spread the dessert all over the table. Summary : Plus : New Hotel, Cleanliness, Very Quiet, Clean Bathroom, Great Hot Shower, Comfort Bed and Pillows, Polite and Helpful Staff, Efficient Check in/out Minus : Location far from City, Food Variation, Air Circulation in Smoking Floor/Room, Connecting doors not sound proof. Still the best hotel in area.

      Reviewed November 28, 2018

      See room deals

      Dear Cincin, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

      Responded January 11, 2019
      Novotel Samator Surabaya Timur
      9.2
      Exceptional
      Pu from China
      Business traveler
      Superior Suite with King Bed
      Stayed 2 nights in July 2018

      good for recommendation”

      it is a very good experience to stay in this hotel, it is new hotel with good facilities, like swimming spool and fitness center, especially, I booked a biggest room at highest price from Agoda, but agoda did not include the breakfast, it made me angry, but the receiption of hotel added the breakfast free for me, it is very nice, thanks for that.

      Reviewed August 09, 2018

      See room deals

      Dear Ms. Pu, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

      Responded January 11, 2019
      Novotel Samator Surabaya Timur
      9.2
      Exceptional
      Yuanita from Indonesia
      Group
      Superior Room - 2 Single Beds
      Stayed 1 night in December 2020

      Good Hotel”

      It was a good stay. Nice hotel, the room is spacious, and the price is quite cheap for this 4 star hotel. The staff responded well to our request. Recommended for anyone who wish to stay in this hotel. Quite great location too.

      Reviewed January 03, 2021

      See room deals

      Dear Yuanita, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with a nice hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager

      Responded January 11, 2021
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Devi from Indonesia
      Family with teens
      Superior Room - 2 Single Beds
      Stayed 1 night in December 2019

      PERFECTION!”

      Spacious room, chamber quality pillow, superb buffet breakfast, sparkling clean hotel area,good value, warm welcome, there is mini mart in the same area, reasonable price and comfort gym area..

      Reviewed December 27, 2019

      See room deals

      Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

      Responded December 21, 2020
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Dian from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 1 night in October 2018

      Exceptional”

      It's always one of my top choice - i always come back whenever im in Surabaya

      Reviewed October 08, 2019

      See room deals

      Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded October 23, 2019
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Wijoyo from Indonesia
      Business traveler
      Superior King Bed
      Stayed 2 nights in July 2019

      Joe”

      the best novotel i have stayed so far in Indonesia

      Reviewed July 23, 2019

      See room deals

      Dear Wijoyo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded July 28, 2019
      Novotel Samator Surabaya Timur
      8.4
      Excellent
      selvie from Indonesia
      Business traveler
      Superior King Bed
      Stayed 2 nights in July 2018

      Clean and comfort”

      Clean and comfort but the staff not really nice though. i went to spa and i forgot to take my card access in the room,then i ask the staff to help me open the door after the spa session. the staff told me to wait for the manager to come and said the master keys was with manager. any hotel can re access the card for the room as long as the customer can answer all the confidential data for the booking.

      Reviewed July 19, 2018

      See room deals

      Dear Mr. Selvie, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

      Responded January 11, 2019
      Novotel Samator Surabaya Timur
      9.2
      Exceptional
      Ondrej from Czech Republic
      Business traveler
      Superior Suite with King Bed
      Stayed 3 nights in October 2019

      Great stay”

      Very clean and spacious room. Great staff from FrontDesk. New hotel in a new complex. Indomaret close to hotel, ATM as well. Good breakfast but not huge range... but still enough.

      Reviewed November 01, 2019

      See room deals

      Dear Ondrej, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded November 17, 2019
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Septianus from Indonesia
      Family with young children
      Superior King Bed
      Stayed 2 nights in December 2018

      Good New Hotel”

      The hotel is great. We got a good breakfast and for anything that we missed, we simply could go downstairs to the nearest convenience store (the same building area). The only comment is that since this is a newly opened hotel, then the green scenery is still on progress. Perhaps in our next visit we can see bigger tree and lavish green surroundings.

      Reviewed May 09, 2019

      See room deals

      Dear Septianus, We very much appreciate your comments regarding your visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded May 23, 2019
      Novotel Samator Surabaya Timur
      6.8
      Good
      andi from Indonesia
      Business traveler
      Superior Room - 2 Single Beds
      Stayed 3 nights in January 2020

      In the middle between city and airport”

      for business , time to get to the airport should be consider. the location is perfect, near to rungkut industrial area where my business partner location

      Reviewed January 21, 2020

      See room deals

      10.0
      Exceptional
      andreas from Indonesia
      Couple
      Superior King Bed
      Stayed 1 night in May 2018

      nice swimming pool”

      fancy hotel, nice swimming pool reasonable price

      Reviewed May 19, 2018

      See room deals

      Dear Mr. Andreas, Thank you for sparring your time to share your experience with Novotel Samator Surabaya Timur. It really a pleasure that our services & facilities meets your standard. We look forward to welcoming you in near future. Sincerely yours, Chairuddin Langkat General Manager Novotel Samator Surabaya Timur

      Responded May 24, 2018
      Novotel Samator Surabaya Timur
      10.0
      Exceptional
      Dian from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 1 night in October 2018

      Exceptional”

      New Hotel, close to Juanda airport Private and clean, and good for price.

      Reviewed October 08, 2019

      See room deals

      Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded October 23, 2019
      Novotel Samator Surabaya Timur
      9.2
      Exceptional
      Erlinda from Indonesia
      Solo traveler
      Superior King Bed
      Stayed 1 night in May 2018

      Exceptional”

      Hotelnya masih baru. Kamar nya bersih dan sarapan nya banyak pilihan n enak. Sayangnya di sekitar hotel tidak ada tempat makan selain di hotel..

      Reviewed May 20, 2018

      See room deals

      Dear Ms. Erlinda, Terima kasih Anda sudah menyempatkan waktu untuk menulis ulasan tentang pengalaman menginap Anda bersama Novotel Samator Surabaya Timur. Kami sangat senang bahwa kebersihan dan sajian sarapan yang kami hidangkan sudah bisa memenuhi standard Anda. Sejali lagi terima kasih, kami siap untuk menyambut Anda kembali di Novotel Samator Surabaya Timur. Salam, Chairuddin Langkat General Manager Novotel Samator Surabaya Tmur

      Responded May 24, 2018
      Novotel Samator Surabaya Timur
      8.8
      Excellent
      linda from Indonesia
      Couple
      Superior King Bed
      Stayed 1 night in January 2019

      Amazing hotel and value money”

      Staffs are good, locations okay, there is mini mart and coffee shop behind. Room is clean and wide. Me and hubby have a pleasant stay here.. Just a little request for better taste breakfast menu💕 Will book for another visit next time!

      Reviewed January 14, 2019

      See room deals

      Dear Ms. Linda , We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

      Responded January 21, 2019
      Novotel Samator Surabaya Timur
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss