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Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur

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8.7

Excellent

928 reviews

928 reviews

Housekeeping26
Breakfast5
Swimming Pool4
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 4.2 km
Bungkul Park 4.3 km
Surabaya Town Square 5.1 km
Monkasel (Submarine Monument) 5.1 km
Pakuwon Food Festival 5.2 km
Tunjungan Plaza 6.4 km
Masjid Nasional Al Akbar Surabaya 7.0 km
Suramadu National Bridge 7.3 km
Tugu Pahlawan 8.2 km
Sampoerna Museum 9.9 km
Nearby landmarks
Taman Nginden Intan 680 m
Parkir Universitas Surabaya 780 m
Dokter Spesialis Kulit dan Kelamin 1.1 km
Poliklinik Brimob Jatim 1.1 km
Rumah Sakit Premier Surabaya 1.1 km
RS Premier Surabaya 1.1 km
International Hospital Surabaya 1.1 km
Super Indo Semolowaru 1.1 km
Sanggar Agung Temple 1.2 km
Posyandu Kasih Ibu 1.2 km

Novotel Samator Surabaya Timur

JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Kids club

Check-in/out [express]

Luggage storage

This property is in high demand!

22 travelers have booked today.

Value for money8.9
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport7.7 km

Rooms available at Novotel Samator Surabaya Timur

Superior Suite with King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Executive Suite with 1 King-Size Bed
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Superior Room - 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Deluxe Double Bed
...
  • Outdoor view
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Twin Bed
...
  • Outdoor view
  • Shower
  • 2 single beds
Enter dates to see prices
Executive Suite with 1 King Size Bed and 2 Single Bed
...
  • Room size: 128 m²/1378 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
...
    Enter dates to see prices
    Deluxe Twin Room, 1 Twin Bed(2 Twin Beds)
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Executive Family Room
    ...
    • Room size: 160 m²/1722 ft²
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Novotel Samator Surabaya Timur?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 260000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Samator Surabaya Timur has a car park available for guests. Parking is free for guests.

    Is breakfast offered at Novotel Samator Surabaya Timur?

    Start your mornings right, with the continental and buffet breakfast options offered at Novotel Samator Surabaya Timur. Adults can enjoy breakfast offered with an additional charge of 142857 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Novotel Samator Surabaya Timur?

    To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Novotel Samator Surabaya Timur?

    Audio-visual equipment service is offered to help your event go smoothly.

    What is the smoking policy at Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur does not permit smoking in any of its rooms or indoor areas.

    What restaurants are nearby Novotel Samator Surabaya Timur?

    Restaurants including Coffee Cozies, Camp Coffee and Nasi Kuning Ambon POKA are popular in Novotel Samator Surabaya Timur’s neighborhood which is known as Rungkut.

    What popular shopping places are close to Novotel Samator Surabaya Timur?

    Shopping options in Novotel Samator Surabaya Timur’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

    What are popular attractions near Novotel Samator Surabaya Timur?

    Novotel Samator Surabaya Timur’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Kunang-kunang.

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    See map

    Explore the neighborhood

    What people love about Novotel Samator Surabaya Timur

    • 10

      Exceptional
      Staff 

      "Friendly staffs, Clean Room, Nice and quiet pool , good breakfast"

      Jessica

      |

      September 21, 2022

    • 10

      Exceptional

      "Good food."

      Melani

      |

      September 14, 2022

    • 9.2

      Exceptional

      "apart from those, i had a great rest staying here."

      Inez

      |

      September 14, 2022

    Overall rating:

    8.7

    Excellent
    928 reviews
    Cleanliness
    9.2
    Facilities
    8.9
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    Room, Beddings, Toilet and room amenities was good.
    ZAILA from Malaysia
    Business traveler
    More about Novotel Samator Surabaya Timur

    More about Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur

    Novotel Samator Surabaya Timur is a distinct addition to Surabaya and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Samator Surabaya Timur.
    Novotel Samator Surabaya Timur provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
    For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
    Feel right at home during your stay at Novotel Samator Surabaya Timur. Some rooms at Novotel Samator Surabaya Timur are equipped with air conditioning for your convenience. The hotel also offers a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and bathrobes in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Samator Surabaya Timur. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Samator Surabaya Timur caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Never let a day go wasted when you're at Novotel Samator Surabaya Timur with all the activities and facilities provided. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, solarium, spa and sauna. Start your vacation off right with a dip in the pool.
    Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing mini golf course at Novotel Samator Surabaya Timur. Have fun with your friends or family, or even meet new people at the library and games room.


    Around the property

    Novotel Samator Surabaya Timur provides an excellent base for exploring the sights of Surabaya in-depth. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 6.3 km away.

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    Amenities and facilities
    Excellent
    Facilities

    8.9

    Most talked about facilities

    Housekeeping

    7 mentions

    Breakfast

    6 mentions

    Swimming Pool

    2 mentions

    Food & Dining

    1 mention

    Languages spoken

    • English
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Game room
    • Massage
    • Mini golf course
    • Pool with view
    • Sauna
    • Solarium
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Buffet
    Restaurants on site

    Food Exchange

    • Cuisine: International
    • Menu: Buffet, A-la-carte
    Location
    JL. RAYA KEDUNGBARUK NO. 26-28, Rungkut, Surabaya, Indonesia, 60298
    Excellent
    Location

    8.2

    Airports

    • Juanda International Airport (SUB)
      7.7 km
    • Abdul Rachman Saleh Airport (MLG)
      70.0 km

    Public transportation

    • Ngagel
      3.8 km
    • Wonokromo Railway Station
      4.0 km

    Hospital or clinic

    • Dokter Spesialis Kulit dan Kelamin
      1.1 km

    Shopping

    • Tunjungan Plaza
      6.4 km

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Surabaya's Zoo
      4.2 km
    • Bungkul Park
      4.3 km
    • Surabaya Town Square
      5.1 km
    • Monkasel (Submarine Monument)
      5.1 km
    • Pakuwon Food Festival
      5.2 km
    • Tunjungan Plaza
      6.4 km
    • Masjid Nasional Al Akbar Surabaya
      7.0 km
    • Suramadu National Bridge
      7.3 km
    • Tugu Pahlawan
      8.2 km
    • Sampoerna Museum
      9.9 km

    Nearby landmarks

    • Taman Nginden Intan
      680 m
    • Parkir Universitas Surabaya
      780 m
    • Dokter Spesialis Kulit dan Kelamin
      1.1 km
    • Poliklinik Brimob Jatim
      1.1 km
    • Rumah Sakit Premier Surabaya
      1.1 km
    • RS Premier Surabaya
      1.1 km
    • International Hospital Surabaya
      1.1 km
    • Super Indo Semolowaru
      1.1 km
    • Sanggar Agung Temple
      1.2 km
    • Posyandu Kasih Ibu
      1.2 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-15 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 16 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee260000 IDR

    Extras

    • Breakfast charge (unless included in room price)142857 IDR

    The property

    • Number of rooms 249
    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Novotel Samator Surabaya Timur from real guests

    Provided by verified guests of Agoda
    8.7
    /
    10
    Cleanliness9.2
    Facilities8.9
    Location8.2
    Service8.8
    Value for money8.9
    High score for Surabaya
    Rating
    9+ Exceptional (134)
    8-9 Excellent (42)
    7-8 Very Good (44)
    6-7 Good (14)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (55)
    Jun - Aug (66)
    Sep - Nov (67)
    Dec - Feb (60)
    All guests (676)
    All room types
    All languages

    Show reviews that mention 

    Showing 248 verified guest comments
    12345
    10.0
    Exceptional
    Septianus from Indonesia
    Family with young children
    Superior King Bed
    Stayed 2 nights in December 2018

    Good New Hotel”

    The hotel is great. We got a good breakfast and for anything that we missed, we simply could go downstairs to the nearest convenience store (the same building area). The only comment is that since this is a newly opened hotel, then the green scenery is still on progress. Perhaps in our next visit we can see bigger tree and lavish green surroundings.

    Reviewed May 09, 2019

    See room deals

    Dear Septianus, We very much appreciate your comments regarding your visit at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded May 23, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Devi from Indonesia
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2019

    PERFECTION!”

    Spacious room, chamber quality pillow, superb buffet breakfast, sparkling clean hotel area,good value, warm welcome, there is mini mart in the same area, reasonable price and comfort gym area..

    Reviewed December 27, 2019

    See room deals

    Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

    Responded December 21, 2020
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    julia from Malaysia
    Business traveler
    Superior King Bed
    Stayed 2 nights in May 2022

    All ok, nice bedroom. good breakfast selection”

    I requested non-smoking room however they were fully booked so i got a smelly smoking room/floor which is so awful for me to having that smoke smell came into my room the whole night, apart from that the rest all good.

    Reviewed May 24, 2022

    See room deals

    Dear Julia, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback during your stay with us. We do apologize that your room allocation didn.t met your expectations. And we will do better in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 30, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Dinda from Indonesia
    Couple
    Superior King Bed
    Stayed 2 nights in February 2021

    Great location”

    I like to stay here. The room was spacious and clean. The facility (gym and pool) was complete. The staf are really helpful.

    Reviewed February 26, 2021

    See room deals

    Dear Dinda, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments about our spacious and clean room also our Gym and Swimming pool facility with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded March 02, 2021
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Putri from Indonesia
    Family with young children
    Deluxe Double Bed
    Stayed 1 night in May 2022

    Best place to go for staycation in Surabaya!”

    Recommended hotel for family, not forget to mention the hospitality & the environment! Absolutly will go back to this hotel when we have a trip to Surabaya

    Reviewed May 24, 2022

    See room deals

    Dear Putri We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback especially during your stay with family. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded May 30, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Alvin from Indonesia
    Business traveler
    Superior Room - 2 Single Beds
    Stayed 3 nights in September 2021

    Great hotel ”

    It was a pleasure to stay in novotel samator. Room is clean and staff is very friendly

    Reviewed January 06, 2022

    See room deals

    Dear Alvin, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded January 20, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Devi from Indonesia
    Family with young children
    Superior Room - 2 Single Beds
    Stayed 1 night in December 2019

    EXCEPTIONAL !”

    The hotel is sparking clean compared with previous Novotel in my city, chamber quality pillow, plenty of breakfast menu. PERFECTION !

    Reviewed December 27, 2019

    See room deals

    Dear Devi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kalalo General Manager

    Responded December 21, 2020
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    TONY from Singapore
    Family with teens
    Superior Room - 2 Single Beds
    Stayed 1 night in August 2019

    Excellent hotel !”

    I love Accor's Novotel hotel chains, and this one is so perfect ! Love it. Will always stay here next time I go to Surabaya again.

    Reviewed September 02, 2019

    See room deals

    Dear Tony, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded September 26, 2019
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    CHRISTIAN from France
    Couple
    Superior King Bed
    Stayed 1 night in September 2019

    Very good hotel”

    I found novotel standards when i arrived to this hotel in SURABAYA. Big room, big bath room always clean. Good and huge breakfast. Polite and helpfull staff very professional. But the location is outside the city between train station and airport (around 110 000 IDR by taximeter blue bird).

    Reviewed September 18, 2019

    See room deals

    Dear Christian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded September 26, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    ricky from Indonesia
    Family with young children
    Superior Room - 2 Single Beds
    Stayed 1 night in February 2022

    Staycation in surabaya”

    I think you can try this hotel. I and my family felt excited . Nice hotel and staff, delicious food . Happy staycation

    Reviewed March 03, 2022

    See room deals

    Dear Mr. Ricky, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback especially about our staff and our tasty food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded March 05, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Reynaldo from Indonesia
    Couple
    Superior Room - 2 Single Beds
    Stayed 1 night in January 2021

    BEST CHOICE”

    Best serving , best room , clean room , good BF

    Reviewed February 05, 2021

    See room deals

    Dear Reynaldo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded January 20, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Zuhairah from Malaysia
    Business traveler
    Superior King Bed
    Stayed 2 nights in February 2020

    Excellent services and facilities. I highly recommended this hotel ”

    The location is very close to the International Airport and the traffic to the hotel was not congested .

    Reviewed March 01, 2020

    See room deals

    Dear Zuhairah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hendri Ari Perdana - Operational Manager

    Responded March 06, 2020
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    ZAILA from Malaysia
    Business traveler
    Deluxe Double Bed
    Stayed 2 nights in May 2022

    Well managed and maintained”

    13 days in Indonesia, 3 days at this Hotel wins hands down. Room, Beddings, Toilet and room amenities was good. Food at breakfast and lunch was superb. The Tom Yam needs tweaking as its quite far from the real thing. Other than that thumbs up for F&B department, room service and the rest. Best Novotel stayed to date.

    Reviewed June 01, 2022

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    Dear Zaila, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback from our guest. I will share your comments with our team, especially about our room, amenities, our tasty food , and our FB team that already give their best service during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded June 09, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Dian from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in October 2018

    Exceptional”

    New Hotel, close to Juanda airport Private and clean, and good for price.

    Reviewed October 08, 2019

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    Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded October 23, 2019
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    hans from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in March 2022

    Good hotel and services”

    Room good,staff dan karyawan ramah, bersih lingkungan,makanan enak

    Reviewed March 17, 2022

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    Hans yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Samator Surabaya Timur. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif terutama terkait kamar,keramahan karyawan, kebersihan lingkungan serta cita rasa makanan kami yang cukup baik. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, David C. Kalalo General Manager

    Responded March 18, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Reynaldo from Indonesia
    Family with young children
    Superior King Bed
    Stayed 1 night in January 2021

    BEST AT ALL”

    Best room , best serving , best BF , Kind Staff

    Reviewed February 05, 2021

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    Dear Reynaldo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback and provided our place with best room, best taste of our food and kind hospitality from our team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Charles Kalalo General Manager

    Responded February 09, 2021
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    Juliana from Indonesia
    Family with young children
    Deluxe Double Bed
    Stayed 2 nights in May 2021

    Food review”

    For the 4 stars hotel such Novotel, you should serve better taste of food, dessert, and bread for your buffee menu. I pay for breakfast but the taste is dissapointing. So for the second day I skip hotel breakfast.

    Reviewed May 16, 2021

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    Dear Juliana, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive feedback. I will share your comments with our team. And we will do improvement for food taste. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded January 20, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    Dian from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in October 2018

    Exceptional”

    It's always one of my top choice - i always come back whenever im in Surabaya

    Reviewed October 08, 2019

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    Dear Dian, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

    Responded October 23, 2019
    Novotel Samator Surabaya Timur
    9.6
    Exceptional
    Stanley from Indonesia
    Solo traveler
    Superior King Bed
    Stayed 1 night in July 2022

    It's always been good service”

    I have been staying in this Hotel for three times. Those 3 times always give me good impressions. Keep up the good work.

    Reviewed July 05, 2022

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    Dear Stanley, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team especially for good impression. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We expecting you to come again and Stay Healthy! Sincerely, David C. Kalalo General Manager

    Responded July 14, 2022
    Novotel Samator Surabaya Timur
    10.0
    Exceptional
    IRWAN from Indonesia
    Family with young children
    Executive Suite with 1 king-size bed and 2 sing le beds
    Stayed 2 nights in June 2022

    Great staff”

    Great place, great staff. Recommended!

    Reviewed June 24, 2022

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    Dear Irwan, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager

    Responded June 30, 2022
    Novotel Samator Surabaya Timur
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