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737 reviews
737 reviews
Check in and check out was fast, the bed and pillow was comfortable and the room was clean.
Rooms are clean
Good location, great breakfast
Great location, great facilities, warm and very kind staff.
Room itself is spacious, and got the fast wifi in every corner of the hotel.
8.9
Location rating score
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pekanbaru City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous An-Nur Grand Mosque. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
4 travelers have booked today.
Value for money | 8.6 |
Location rating | 8.9 |
Nearest airport | Sultan Syarif Kasim II International Airport (PKU) |
Distance to airport | 8.2 km |
What time is check-in and check-out at Novotel Pekanbaru?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Novotel Pekanbaru?
Novotel Pekanbaru is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Pekanbaru also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Pekanbaru has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Pekanbaru with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Novotel Pekanbaru?
Start your mornings right, with the continental and buffet breakfast options offered at Novotel Pekanbaru.
What are my dining options at Novotel Pekanbaru?
Novotel Pekanbaru features an on-site restaurant for your dining convenience.
Can special events be hosted at Novotel Pekanbaru?
Audio-visual equipment service is offered to help your event go smoothly.
What is the smoking policy at Novotel Pekanbaru?
Novotel Pekanbaru does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
What restaurants are nearby Novotel Pekanbaru?
Restaurants including Sate Bundo Kanduang, Karambia Cafe & Hang Out and Sate Solo are popular in Novotel Pekanbaru’s neighborhood which is known as Pekanbaru City Center.
What popular shopping places are close to Novotel Pekanbaru?
Shopping options in Novotel Pekanbaru’s Pekanbaru City Center neighborhood include Mall Ciputra Seraya, Transmart Carrefour and Sadira Plaza.
What are popular attractions near Novotel Pekanbaru?
Novotel Pekanbaru’s location in the Pekanbaru City Center neighborhood makes it close to famous attractions including Pekanbaru Great Mosque, Silungkang Art Centre and Monument of Riau People's Struggle.
What popular natural sightseeing spots are close to Novotel Pekanbaru?
Novotel Pekanbaru’s nearby natural sights include Kolam Pancing Lembah Raya, hutan and Halte Bus Kota perkantoran sudirman raya located in the same Pekanbaru City Center area.
8
"Check in and check out was fast, the bed and pillow was comfortable and the room was clean."
Yiu
|
January 16, 2023
7.2
"Rooms are clean"
Mah
|
December 27, 2022
10
"Good location, great breakfast"
Kong
|
October 12, 2022
Novotel Pekanbaru
For travelers who want to take in the sights and sounds of Pekanbaru, Novotel Pekanbaru is the perfect choice. Its convenient location right in the city center allows you more time to see all that Pekanbaru has to offer.
All offerings provided by Novotel Pekanbaru help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Pekanbaru is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Novotel Pekanbaru.
For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Novotel Pekanbaru. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Some rooms at Novotel Pekanbaru are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at Novotel Pekanbaru. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
A day in will be as fun as a day out with ranges of recreational activities offered at Novotel Pekanbaru. A relaxing end to every day is possible with a visit to the massage, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Novotel Pekanbaru, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's games room.
Around the property
An array of attractions are a must-see while visiting Pekanbaru. Find that special item or souvenir that will commemorate your trip to Pekanbaru at Mall Ska Pekanbaru located 5.1 km away.
8.4
Housekeeping
26 mentions
Breakfast
21 mentions
Food & Dining
5 mentions
Swimming Pool
1 mention
8.9
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Show reviews that mention
Perfect place for every occassion”
We were at Novotel Pekanbaru for our anniversary and must say we couldn't have made a better choice. In just one discussion, the hotel took care of all our requirements. Mr. Clift and his team left no stone unturned to make us feel pampered. Our room was decorated beautifully and we had a cake and card waiting for us in the room on check-in. The candle-light dinner by poolside was perfect. The Chef took care of our vegetarian requirements and made a delicious meal. The rooms and all places are spick and span. The staff is friendly and hospitable. Gym has all equipment for a quick workout. The breakfast spread is large, lots of food variety to choose from. Location is great as its right next to Ciputra Mall. We are definitely staying here next time!
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Good location, amazing breakfast, good hotel”
I love almost everything about the hotel. It’s definitely clean, it has good breakfast ranging from continental to local foods, the location is amazing, staffs are totally helpful especially the breakfast manager who helped deliver my grandma to our room when we had our breakfast. The only thing I don’t particularly enjoy is the bathroom door. It’s a sliding door, kinda heavy and you can’t completely lock yourself in. So if you want a total privacy in the bathroom, you can’t. But overall, I love the place!
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New Hotel in Pekanbaru”
Location is strategic, next to a mall. Close to many popular food courts in Pekanbaru where I always like to have a bowl of Fish Soup :). Hotel was clean and lux. It was a pleasant stay.
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One of the best hotel in Pekanbaru”
I usually booked this hotel as a solo traveler before and now i came with my family together. So far the service always been a top notch. The staffs are really friendly and helpful, i can say this hotel got a really polite and nice staffs, even my mom says that the staffs help her so much and really nice to her. Room itself is spacious, and got the fast wifi in every corner of the hotel. Also the breakfast were great ! Lot of options to pick. If i can make a list, the top thing that i always make sure recommend this hotel is the staffs service. One note though, if there is an event like wedding and other, the parking area sometimes full with cars in the ground floor since they only open one door in the main lobby, i hope they can fix this problem where make a difference between parking lot for guest who stays in the hotel and other guest that come for an event, so it will be easier for use to use the parking lot. But surely i will return again anytime soon to Novotel. Thank you !
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Thank You Novotel”
Thank you Novotel for the unforgettable experience. I wish lucky enough that when I was staying, the price was cheaper compared to when I was checking it out a couple of months earlier (probably because of the pandemic). Unfortunately, a friend of mine is unhappy with the breakfast. In my opinion, the breakfast is not bad even though not the best either.
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Great Hotel”
Great location. Room was very clean and new. Breakfast was good with so many options. Just next to a mall and many food court nearby.
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Overall nice service”
Tbh, in Pekanbaru, it's kinda rare to see a hotel that still maintained good service hotel, and Novotel is one of it. The staffs are really friendly and they took care off everything that i need in a nice way. Kudos to them. I'll stay again next time.
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Recommended hotel di pekan baru”
kamar dan kamar mandi bersih, desain up to date, tempat tidurnya king size, makanannya enak terutama pizza sama laksa singapore. fast check in & check out. Always stay here when travelling to pekan baru. recommended. cuma kalo ada wedding disini yg bikin kesel, parkirnya jd penuh.
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Superb!”
No words to describe this property other than : superb! From staffs, cleanliness, facilities and location.
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Good location”
Hotel room is clean and the staff is very friendly. Its location is very strategic too.
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2nd time and feels the same. Awesome”
Overall i love this hotel. They gave the best service ever as 4 star hotel. The best service hotel in Pekanbaru.
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Best facilities ”
This is not my first time to stay at Novotel Pekanbaru, i would like to give 5 star for this hotel!
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Exceptional”
Novotel has been my go-to hotel in Indonesia, both for business and personal trips. As regards to the facilities, this hotel doesn't disappoint. The security staff at the hotel entrance, though, I find to be rather unfriendly. I greeted them "Good morning!" "Good evening!" whenever I walked by and only once throughout my stay I got a response.
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All plus, except”
need to improve on the restaurant service, a bit under the standard for a 4-star hotel to need 1 hour for the food to be delivered don't you think?
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Nice and clean”
comfortable place to stay vacations
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Recommended”
Good value for money and lot of nearby amenities
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EXCELENT HOTEL”
HOTEL WITH BEST SERVICE AND FACILITY, THANKS !!!
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Novotel Pekanbaru”
Nice Hotel.. Best location..
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the room is clean”
here the room is very clean and the staff is very helpful.
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Good”
Room hygiene need to be improve
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