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Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas

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8.1

Excellent

1,364 reviews

1,364 reviews

Beach29
Housekeeping17
Breakfast14
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Mawun Beach 6.9 km
Selong Belanak Beach 15.0 km
Senggigi Beach 52.5 km
Mount Rinjani 57.4 km
Gili Islands 66.4 km
Sendang Gile and Tiu Kelep Waterfall 66.8 km
Gili Trawangan 67.4 km
Nearby landmarks
Kosong Beach 190 m
Bukit Tanakbeak 270 m
Statue of Princess Mandalika 370 m
Gunung Benjon 670 m
Serenting Beach 680 m
Putri Nyale Beach 700 m
Royal Spa 1.3 km
Lipstic Karaoke Bar 1.4 km
Gunung Batikbantar 1.6 km
What Sup? 1.8 km

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Kecamatan Pujut, Lombok Tengah, Kuta, Lombok, Indonesia, 83573 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kuta part of Lombok, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Gili Trawangan as well as Kuta Beach - Lombok nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Private beach

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Lombok every 12 minutes on Agoda.com
Value for money7.6
Distance to city center50km
Location rating8.1
Nearest airportLombok International Airport (LOP)
Distance to airport15.9 km

Rooms available at Novotel Lombok Resort & Villas

Excellent
Room comfort & quality

8.3

Superior Family Room
...
  • Room size: 58 m²/624 ft²
  • Garden view
  • 2 sofa beds and 2 king beds
Enter dates to see prices
Private Villa
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
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Private Pool Villa One Bedroom
...
  • Room size: 57 m²/614 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
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Deluxe Family Terrace
...
  • Room size: 66 m²/710 ft²
  • Garden view
  • 2 king beds and 2 sofa beds
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Superior Twin Beds
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
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Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
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Garden Pool Villa
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
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Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
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Deluxe Terrace Room
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 single bed
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Villa Hot Deal
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 double bed and 1 king bed
Enter dates to see prices

Frequently asked questions

Does Novotel Lombok Resort & Villas have a hot tub?

Novotel Lombok Resort & Villas does not have a hot tub.

What time is check-in and check-out at Novotel Lombok Resort & Villas?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 175000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Lombok Resort & Villas has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Lombok with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Lombok Resort & Villas?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Lombok Resort & Villas. Adults can enjoy breakfast offered with an additional charge of 151250 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas’s neighborhood is Kuta which includes popular restaurants such as Mario Restaurant, Dwiki's Cuisine Restaurant and Waroeng Murah Meriah.

What are popular attractions near Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located in Kuta area, which is famous for attractions such as Sasak Village, Sade Traditional Weaving Village and Statue of Princess Mandalika.

What popular beaches are close to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located in the Kuta area, which includes Kuta Beach - Lombok, Selong Belanak Beach and Tanjung Aan Beach.

What popular natural sightseeing spots are close to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located within Kuta, which makes it conveniently close to natural sights including Merese Hill, Bukit Tanakbeak and Gunung Benjon.

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Explore the neighborhood

What people love about Novotel Lombok Resort & Villas

  • 7.6

    Very good

    "I thanks God for the stay."

    Eric

    |

    July 13, 2022

  • 10

    Exceptional

    "Best place for relaxing."

    Yemmy

    |

    July 7, 2022

  • 10

    Exceptional
    Location

    "Attractive accommodation and close to the beach."

    Abd

    |

    June 29, 2022

Overall rating:

8.1

Excellent
1,364 reviews
Cleanliness
8.4
Facilities
8.1
Location
8.1
Read all reviews >
What travelers say they love:
Excellent place to stay, food is very good.
ABHISHEK from Indonesia
Family with young children
More about Novotel Lombok Resort & Villas

More about Novotel Lombok Resort & Villas

Novotel Lombok Resort & Villas

Novotel Lombok Resort & Villas is a distinct addition to Lombok and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Lombok Resort & Villas.
Novotel Lombok Resort & Villas offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Lombok.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Novotel Lombok Resort & Villas guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Novotel Lombok Resort & Villas include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Lombok Resort & Villas. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Lombok Resort & Villas caters to its guests varied dietary restrictions with cuisine types such as halal available.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Recreational facilities at Novotel Lombok Resort & Villas are designed for escape and relaxation. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing, snorkeling, non-motorized water sports, surfing and diving. Water sports are incredibly convenient with canoes provided by Novotel Lombok Resort & Villas. Get the family involved in activities such as horse riding.
Have fun without traveling far, by taking advantage of the ping-pong table and yoga room at Novotel Lombok Resort & Villas. Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Lombok while in the city. Keep your vacation simple, with a visit to Kuta Beach - Lombok just 1.8 km away, where the ocean breeze makes you instantly feel relaxed.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Beach

97 mentions

Food & Dining

36 mentions

Swimming Pool

35 mentions

Breakfast

32 mentions

Languages spoken

  • English
  • Indonesian

Outdoor

  • Bicycles

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Horseback riding
  • Massage
  • Pool with view
  • Private beach
  • Snorkeling
  • Spa
  • Surfing lessons
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Fan
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Private beach access
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
Mandalika Resort, Pantai Putri Nyale, Kecamatan Pujut, Lombok Tengah, Kuta, Lombok, Indonesia, 83573
Excellent
Location

8.1

Airports

  • Lombok International Airport (LOP)
    15.9 km
  • Ngurah Rai International Airport (DPS)
    125.5 km

Hospital or clinic

  • Blue island
    2.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mawun Beach
    6.9 km
  • Selong Belanak Beach
    15.0 km
  • Senggigi Beach
    52.5 km
  • Mount Rinjani
    57.4 km
  • Gili Islands
    66.4 km
  • Sendang Gile and Tiu Kelep Waterfall
    66.8 km
  • Gili Trawangan
    67.4 km

Nearby landmarks

  • Kosong Beach
    190 m
  • Bukit Tanakbeak
    270 m
  • Statue of Princess Mandalika
    370 m
  • Gunung Benjon
    670 m
  • Serenting Beach
    680 m
  • Putri Nyale Beach
    700 m
  • Royal Spa
    1.3 km
  • Lipstic Karaoke Bar
    1.4 km
  • Gunung Batikbantar
    1.6 km
  • What Sup?
    1.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:59
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee175000 IDR
  • Distance from city center50km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)151250 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 102
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2012

Parking

  • Daily parking fee0 IDR
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Lombok Resort & Villas from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.4
Facilities8.1
Location8.1
Room comfort and quality8.3
Service8.4
Value for money7.6
High score for Lombok
Rating
9+ Exceptional (217)
8-9 Excellent (220)
7-8 Very Good (241)
6-7 Good (115)
<6 Below Expectation (93)
Time of the year
Mar - May (202)
Jun - Aug (260)
Sep - Nov (189)
Dec - Feb (235)
All guests (1,032)
All room types
All languages

Show reviews that mention 

Showing 886 verified guest comments
12345
9.7
Exceptional
Jeremy from United States
Couple
Stayed 3 nights in November 2009

Lombok Bliss!”

The best feature of the Novotel Lombok is the wonderful staff - so friendly and eager to help. The rooms are very clean and surprisingly luxurious. The air-conditioning works perfectly (a rarity in this part of Indonesia). The restaurant serves great breakfast and the infinity pool and beach areas are just what we needed!
The restaurant is a little overpriced for the area. With the exception of breakfast, we found better food for a MUCH better price in downtown Kuta Beach.

We were very pleasantly surprised by the Novotel Lombok. Having stayed at another hotel in the area, we were not expecting a lot - boy were we surprised! The Novotel is a true 5-star resort in every sense of the word. From the minute the friendly staff starts to pamper you, you know that your stay is going to be a good one. The rooms were spacious, clean and surprisingly luxurious. The A/C worked flawlessly (rare in this part of Indonesia). The surrounding grounds and amenities were as great as you would find anywhere in the world. The hotel staff is the friendliest I've ever seen. The hotel sits on a private beach and the area is breathtaking. The privacy and pampering this hotel offers would make it a great honeymoon spot for sure! The only drawback we found was the food pricing in the restaurant. We found much better food for a way better price in nearby downtown Kuta Beach. But I guess that is the case everywhere. The breakfast(included) was top-knotch, though. All-in-all, the Novotel Lombok was a great experience that we can't wait to repeat.

Reviewed November 15, 2009

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9.0
Exceptional
steve from Australia
Couple
Stayed 2 nights in October 2009

A Majic Experience”

The style of architecture and landscape blends this resort into the traditional Lombok environment. The inevitable signs of aging only inhences the wonderful character of the resort. Service was friendly, helpful and efficient. Food was top quality and well presented. The surrounding dramatic coastal scape provided spectacular photo opportunities. Relaxing is unnavoidable at this hotel.
The superior rooms have noisey corridors.

What took me to Lombok was the part of my middle aged crisis where I wanted to do lots of surfing in high quality waves. This is exactly what I got plus a little more then I bargained for. Lombok and staying at the Novotel Lombok Hotel was a majic experience for me. The style of architecture and landscape blends this resort into the traditional Lombok environment. The inevitable signs of aging only inhences the wonderful character of the resort. Service was friendly, helpful and efficient. Food was top quality and well presented. The surrounding dramatic coastal scape provided spectacular photo opportunities. There was an obvious connectiveness with the locals as they went about their daily lives sharing with us their wonderful traditions and their unique environment. I will return to Lombok and stay at the Novotel some time soon, especially before the new International Airport and its consequential development changes the face of this wonderful place.

Reviewed October 18, 2009

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9.3
Exceptional
Brett from Australia
Couple
Stayed 4 nights in September 2012

Great location and great service”

Beautiful gardens, accomodation and surroundings, great friendly service

We had originally picked the Novotel at Kuta Beach Lombok due to it's proximity to some great surfing spots. After the first day the surfing became the lesser feature (although still important)of our trip as we found the resort and the local village people to be so beautiful and relaxing. The staff at Novotel couldn't have been more helpful and the local characters also added to the experience. If you're looking for a beautiful place to wind down or base yourself for some of the best surf locations in Lombok, the Novotel is the pick. PS. After our first night we fell in love with the private Villas in the resort and decided to upgrade ourselves. It was well worth it.

Reviewed September 15, 2012

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9.3
Exceptional
Timothy from Indonesia
Couple
Superior Twin Beds
Stayed 1 night in September 2012

Great hotel with an exotic beach”

Novotel Lombok has everything inside the hotel complex

You could notice Novotel Lombok on your way to Tanjung A'an or other south beach of Lombok. The hotel complex is quite big, that they have the map for the hotel. The hotel has two type of accomodation; the rooms in the hotel building, or rooms in bungalow. There are quite a few of bungalow, in fact, they are building some new bungalows in the area. Some of the bungalow also has the private pool inside. While the bungalow has its private pool; Novotel Lombok also has the pool for the hotel guests. There are two pools, upper and lower pool. Love the upper pool! If you're hungry, there are two restaurants inside the hotel. Vue Restaurant, and Spice Market. Vue restaurant has the a la carte menu, while the Spice Market has the buffet menu. Usually during dinner time, there's an entertainment in Spice Market. While I was having dinner there, there's a performance of a string quartet group. About the room, I really love the room. The room is spacious, and clean. The most important thing is that the hotel located in front of the beach, and it's also close to other beach.

Reviewed November 30, 2012

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9.7
Exceptional
Yessy from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in October 2012

Nice surprise in a 'deserted' Kuta Lombok”

Beautiful private beach and beaches nearby, the only nice resort hotel around

Novotel Lombok Kuta Hotel is a beautiful resort. Check in process was fast and effective.All staff were so nice. One of the staff from souvenir shop gave my daughter a small bag with a little tiger head on it, for nothing, when we passed his shop. It was a nice surprise for her. The private beach is beautiful in any time. It was not a holiday season so there were not so many people. In the morning, we only met 1 family who played in the beach. Our room is ok. Comfortable bed, Sofa with lots of pillows which could be used as a bed - and super useful for my husband since my kid usually use a bed for her own no matter how big the bed is . Super clean, neat, no complain. There was access to semi private backyard which was shared with rooms in our right and left, a sandy one. My kid instantly loved it. The overall hotel is beautiful. We took pictures and posted them in social media and they gained a lot of compliments. Generally said : "beautiful hotel! I will seriously think about having our next holiday there!". I will definitely back for a longer stay.

Reviewed October 12, 2012

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8.7
Excellent
STUART from Australia
Couple
Stayed 3 nights in August 2010

Novotel Kuta Lombok”

Great food, very quiet and relaxing, very clean, amazing views and surroundings
Not enough sun beds, small pool

We stayed at the Novotel Kuta for 3 nights in August. On arrival we were informed that they had overbooked and the deluxe room we had booked was not available. We were then offered an upgrade to a villa, however this upgrade was not complimentary as it should have been and they made us pay an extra $100 USD. The room was amazing and we still got it for a lot cheaper than the normal rate, but forcing us to pay for their mistake in overbooking was terrible customer service, we asked if we could have breakfast included to compensate for their error and they refused. If this had not happened then our stay there would had been perfect. The hotel is beautiful, the food is great- best we've had in a hotel, however the drinks are overpriced with a small beer costing 45,000 rupiah, double what we had paid in other hotels. The pool is strangely positoned elevated right next to the restaurant with no decking surounding it and for a large resort only very small. They have a large expance of beach which is mostly unused, and nearly all the sunbeds are on the beach. These all filled up very quickly and we noticed a lot of people 'claiming' a chair first thing in the morning by placing their towel on it then going away. We just walked up an removed the towel and laid on the chair anyway - the hotel needs to enforce a policy that if you are not present and using the chair you can not claim it. We did really enjoy our stay here and would highly recommend it to anyone looking for somewhere to stay in Kuta. Sunset from up the hill with 360 degree views of the bay was amazing. I hope my review doesn't sound too negative because despite these few minor things we had a wonderful stay and would definately stay there again and really enjoyed ourselves.

Reviewed August 15, 2010

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8.0
Excellent
shellen from Indonesia
Family with teens
Stayed 1 night in December 2012

clean, nice hotel, private beach, good price”

big, clean room and bathroom, small patio to dry clothes, direct access to private kuta beach, good price

Pro: honestly, Novotel Lombok is the best Hotel (out of 3) during our stay at Lombok. It is the only hotel which follows international standard and the one that's really worth the price. Price is affordable even during peak season. Hotel is big and can accommodate many types of travelers (family, solo, couple, etc). The room is very clean, big, with comfy sofa, aircon is working well, small patio (which we found very helpful to dry out our swimsuits and clothes). Staffs are very helpful, menu is quite above average compared to other standard hotels. The best part is it has a direct access to its private beach area (Kuta Beach), and just 10 mins away by car to Tanjung Aan (a virgin beach that will amaze you! really!). On Kuta beach you can swim, play with the canoe, sleep on the bungalow, play volley ball, enjoy hotel daily activities - all for free as guests of the hotel. Cons: Getting to the hotel is quite difficult if you're not traveling with locals, the path was confusing and it seemed like you're driving in the middle of nowhere then suddenly there's the Hotel (Novotel); but still manageable. Some promo doesn't include breakfast, this is a mistake. Always go with breakfast inclusion because there is no restaurants nearby at all. You can only eat at the hotel. Not recommended for long stay, you'll get bored after 3 days.

Reviewed December 27, 2012

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8.3
Excellent
Steven from Australia
Couple
Stayed 4 nights in September 2009

Lovely Novotel Lombok ”

Perfect resort grounds. Gardens are beautiful and the whole resort is perfectly maintained. The staff are very friendly and helpful. With a great level of security, you always feel safe.
Food is too expensive for the standard of meals. I prefered to eat in town (Kuta Lombok).

My partner and I really enjoyed our 4 night stay at Novotel, Kuta Lombok. Next time we holiday in Indonesia, we will skip Bali and fly straight to Lombok and stay at Novotel again. There are many options in the area for day trip adventures to occupy your day. However, the resort grounds are so nice that time passes quickly just sunbaking and swimming in the pool at Novotel. There are many surfing options around Kuta area too, with beautiful warm water. What made Novotel Lombok such a pleasant stay was the staff. Very friendly and always willing to help. Definately hire a motorbike on arrival for your entire stay and explore the Kuta area.

Reviewed October 12, 2009

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9.0
Exceptional
Humphrey from Netherlands
Couple
Stayed 1 night in January 2009

best kept secret”

beach villas

Novotel Lombok would have to be one of the best kept secrets in the region. Believe the hype! Delightfully designed in a way to stimulate your senses, we recommend paying the USD $50 upgrade fee for the beach villas. Great value for money, this resort offers everything for those wishing a getaway to the beach and surrounds. Perhaps the best compliment about this property is that while a decent size, you always feel intimate no matter what you are doing. Truly a special property worth checking out! Don't delay...

Reviewed January 24, 2009

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9.0
Exceptional
David from United Kingdom
Couple
Stayed 3 nights in September 2011

Brilliant hotel, right on a beautiful beach”

Excellent Staff!

This hotel was totally amazing. We loved every minute of it. The area is a very quiet area and the hotel is outside Kuta (about a 20 minutes walk). At first we were slightly worried about this. We hired a moped which was cheap and went to explore on that for a day to a local stunning beach. However after staying at the novotel we were glad it was out of the way as it was totall relaxing time. The hotel is quite expensive for food compared to other hotels we visited in Lombok and Bali but all the food was nice. It was a buffet breakfast which had alot of choice. The rooms were very nicely finished and comfy with lots of channels on the tv. The hotel grounds are very well kept with lots of detail. There are child hawkers on the beach with the girls seling bracelets and the boys selling coconuts. The security make sure they dont come near you when on the sunbeds and the only time they talk to you is when you go int the sea. However they arn't pushy unless you show an interest. They are more cute than a problem. They also told us about local places to go and were very helpful with places to explore.

Reviewed September 16, 2011

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9.0
Exceptional
Jaymie from Philippines
Solo traveler
Superior King Bed
Stayed 3 nights in May 2013

Great Location for Getaway”

fantastic location, good facilities, many activities

I booked several days in Lombok looking for a quiet beach to recharge and relax. I got exactly that at Novotel. Facilities are all designed to give maximum comfort, whether you're napping in your room or napping on a lounge chair by the beach. The location is far from the main part of town and so the resort is run rather like a cruise ship - activities at all hours for people who want to expend energy (beach volleyball/football, hikes up the hill for sunset) and sights to see for the less energetic (batik and woodcarving demos). Had all meals at the resort because of the location but that was fine since the price was reasonable and variety was good. Would definitely come back.

Reviewed May 15, 2013

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9.3
Exceptional
Kendra from United States
Couple
Deluxe King Room
Stayed 3 nights in December 2013

Pristine getaway”

Friendly staff, pristine grounds, proximity to beach

The Novotel Lombok is a great value if you are looking for a resort getaway. The staff is attentive and friendly; all say hello as you walk by. The hotel has multiple "hang-out" areas, from hammocks, to bean bags to comfy lounge chairs and beachside beds. The beach is gorgeous, although there are better swimming beaches nearby. We appreciated the comfortable beds and the pillow menu! The only wish I would have for this hotel would be a bigger bar area. The restaurant options were okay but not pheno Neal. I recommend renting a scooter in town and driving into tow for more delicious/reasonable eats.

Reviewed December 30, 2013

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9.6
Exceptional
Fatimah from Malaysia
Family with teens
Superior Twin Beds
Stayed 2 nights in July 2017

Excellent Villa with private pool”

Love the Villa set up and ambiance. Very clean and tidy resort. The staff were friendly and helpful. Always looking forward to their breakfast buffet. Lots of spread, from local to Western cuisine. The breakfast area was facing the sea area and mountains and the waves of the sea were breathtaking. This resort is what it takes to be a "holiday and peaceful" place to be for singles, married couples and families. The "set-back" was the road leading to the resort. It was under construction and maintenance, and the rude there wad quite "bumpy" and "time consuming". The resort us about 20km from Mataram city, in whuch the ride thete wirh private car was quite costly. Taxi was a "rare side" at this area, except coming from Mataram city. Overall, we live Novotel Resort and Villa as the ultimate resting and holidaying place for our families.

Reviewed August 03, 2017

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Dear Fatimah, Thank you very much for taking your precious time to write the feedback on your stay.I am delighted to hear that you enjoyed your holiday at our beautiful resort. At Novotel Lombok, we always strive to maintain our standard of services and products into high level to meet our guest satisfaction. Once again, we thank you very much for your review, and we are looking forward to welcoming you back at the resort. Kind Regards, Jan Kroeckel General Manager

Responded September 25, 2017
Novotel Lombok Resort & Villas
9.7
Exceptional
Tonia from Australia
Couple
Deluxe King Room
Stayed 4 nights in June 2012

Little glimpse of paradise”

Great location, rooms were perfect, wonderful staff.

novotel lombok is an absolute gem, we stayed here after spending a week in bali and were devastated we didn't stay alot longer. tucked away in a nice little spot with beautiful private beach and a surf break just around the corner, this hotel ticks all the boxes. the staff were so welcoming and always went out of their way to help. the rooms were huge, impeccably clean, well stoked and had all the modcons. the food in all areas was great and reasonably priced. my boyfriend and i absolutely loved this hotel and will definately be going back again.

Reviewed June 14, 2012

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7.3
Very good
Natalia from Indonesia
Couple
Deluxe King Room
Stayed 2 nights in June 2012

Lovely beach !”

Hotel private beach

We stayed at Novotel Kuta Lombok for our honeymoon.. Reading a few review from here.. We already know that the place is isolated, faraway from the airport and any other kind of attraction different from those that the hotel offer and the normal tours to the island of course, but it’s completely beautiful.. Arriving at 10.30 am without any expectations, grateful that we can get an early check in. We booked the Deluxe Room for 2 nights. There are superior and deluxe rooms in a building next to the reception and also bungalows around the resort. The room is spacious, with a unique construction, very traditional but also modern, the bathroom are really comfortable and have a big terrace and beautiful gardens. The resort has the garden, kids, lower and upper pools, fitness center, bar, 2 restaurants, kids club, boutique, spa and infinity activities. The beach is very clean, and located just a couple minutes from our room, it is perfect!!!. The staff are very helpful and nice. But, we didnt tried the food there because the price is unreasonable, too expensive for our pocket. I would definitely going back to Novotel Lombok, when im around. Its a wonderful experience!!! :)

Reviewed July 09, 2012

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9.0
Exceptional
iro from Indonesia
Family with young children
Deluxe King Room
Stayed 2 nights in August 2013

Awesome!”

Fast Check in-out, Friendly staf, beautifull view

Our stay was very great! View and Beach is very awesome. Hotel design is beatifull, the food is variety and internasional menu is avaiable. Room is clean , air conditioner is cool. Room service is fast. We visit Tanjung aan, and hypnotized by it awesome sands and view , it make us Watts to comeback to Novotel Kuta lombok

Reviewed August 21, 2013

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7.3
Very good
Luky from Indonesia
Business traveler
Deluxe King Room
Stayed 2 nights in June 2012

A little paradise ”

white sandy beach, hotel facilities, great hotel staff

Novotel Lombok is located in Kuta Beach Lombok, which is different from Kuta Beach Bali. The hotel is located 30 minutes from the airport, and surrounded by few shops, some homemade restaurant and several home stay accommodation. The Novotel Lombok is one of the beautiful hotel, surrounded by beautiful scenery a white sandy beach, a green hills. The hotel also provides swimming pools and some of the hotel's activities for its guest such as visiting Tanjung Aan There will be activities for every one there. I stayed in deluxe room, the room is quite big, big bed, a large television and DVD, air conditioning and big bathroom. I believe the best thing in Novotel Lombok is not only their view but also the hotel staff, and also food, especially their breakfast. another thing that makes Novotel Lombok special is two small ox are shackled together with a large board behind them and they walk up and down the beach slowly sweeping it. If you are looking for the perfect beach holiday this could be the place.

Reviewed June 18, 2012

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8.7
Excellent
Anita from United States
Couple
Deluxe King Room
Stayed 2 nights in November 2013

Great Location but few activities”

Location, location, location

Novotel has a stunning setting on the rugged beach at Kuta (Lombok). You can easily snorkel in the protected clean inlet and walk along the beach to the right towards the village of Kuta (2 kms away) or to a surfing spot across a small river on the left. It's also close to the new international airport. The WiFi was being upgraded during our stay, so very spotty. Some scheduled activities, such as a relaxing massage on the beach or water aerobics didn't happen during our 3-day stay. The beach security is lax since one of the numerous vendors made off with his baseball cap while he was swimming and I was reading.

Reviewed November 14, 2013

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9.3
Exceptional
Laura from United States
Couple
Deluxe King Room
Stayed 3 nights in December 2013

A great resort in the lovely Kuta!”

pools, comfortable beds, plenty of lounge chairs

Our stay at the Novotel was just perfect for the Christmas Holiday. The staff are friendly and attentive. The rooms are spacious and comfortable - with great beds and large bathrooms. There are three pools - all incredibly lovely and varied. There are plenty of comfortable, shaded, lounge chairs along the oceanfront, which is fantastic. You do not feel a need to run out at 6am to grab a chair. Kuta is a lovely place with so many wonderful beaches nearby. We definitely recommend the Novotel and we'll return to Kuta for sure.

Reviewed January 16, 2014

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7.3
Very good
Tanya from Canada
Family with young children
Deluxe King Room
Stayed 7 nights in August 2013

Gorgeous hotel in a secluded area”

Stunning room, beautiful ocean, nice weather

The Novotel is a stunning hotel located on the southern tip of Lombok island. It is a very off the beaten track hotel that is secure and safe. The lay out is really lovely and the room was very comfortable and visually appealing. Unfortunately, it was hard to predict when the room would be cleaned day to day as the times were random. We did ask for extra water and coffee and these requests were honoured. There are two small pools, a very intimate kids club, cabanas facing the ocean, a few free activities offered daily, and some nice walking trails along the beach. I suggest renting a scooter if you plan to go to Kuta. It is about a fifteen to twenty minute walk that can be challenging with kids as it is on a main road. In Kuta there are a wide variety of restaurants, shopping stalls and a few places where you can rent cars to tour the island. The hotel restaurants were nice and the food was good, however, we have had better breakfast buffets at other resorts. The food and drinks were quite expensive compared to local rates. The service was okay, but they staff were not as nice as you would expect in such a well known chain. We were rarely greeted with a smile when someone passed us by. Great customer service goes a long way. We stayed for seven nights and it was a little too quiet for a family with a five year old and eight year old as there is just not much to do in this part of Lombok. It was also much more expensive to stay here than other resorts on the island. In addition, we were there during Ramadan and it is difficult to find food and drinks during this time because the shops and restaurants run out of supplies. I would suggest staying in Senggigi with children at this age.

Reviewed August 15, 2013

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