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Novotel Lampung Hotel
Novotel Lampung Hotel
Novotel Lampung Hotel
Novotel Lampung Hotel
Novotel Lampung Hotel
Novotel Lampung Hotel
Novotel Lampung Hotel

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8.1

Excellent

548 reviews

548 reviews

View18
Housekeeping7
Breakfast6
See map

8.2

Excellent

Location rating score

Excellent location - 1.33 kilometers from city center
Parking
FREE
Popular landmarks
Condong Island 2.2 km
Thay Hin Bio Temple 2.5 km
Al Furqon Grand Mosque 2.8 km
Boemi Kedaton Mall 5.9 km
Mutun Beach 8.9 km
Pasir Putih Beach 13.0 km
Sari Ringgung Beach 13.7 km
Pulau Kelagian Island 22.4 km
Pahawang Island 27.5 km
Tanjung Putus Island 34.0 km
Nearby landmarks
Gunung Kunyit 1.1 km
Stadion Pahoman 1.7 km
Kolam Renang Stadion 1.7 km
Kolam Renang Anak 1.8 km
Begawi park 1.9 km
pohon 2.0 km
Condong Island 2.2 km
skinrachel clinic 2.2 km
Mul Meghanai park 2.2 km
Krakatau Monument 2.5 km

Novotel Lampung Hotel

Jalan Gatot Subroto 136, City Center, Bandar Lampung, Indonesia, 35226 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the City Center part of Bandar Lampung, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pasir Putih Beach. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Front desk [24-hour]

Airport transfer

Excellent view

Free Wi-Fi in all rooms!

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

4 travelers have booked today.

Value for money7.9
Location rating8.2
Nearest airportRadin Inten II Airport (TKG)
Distance to airport24.4 km

Rooms available at Novotel Lampung Hotel

Excellent
Room comfort & quality

8.4

Executive Room with 1 King Size Bed Ocean view
...
  • Room size: 33 m²/355 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Superior 1 King Bed Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Excutive Room with 1 King Bed Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Superior Room with 1 kingsize bed Mountain view
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Superior Room with 2 Single Beds, Ocean View
...
  • Room size: 32 m²/344 ft²
  • Ocean view
  • 2 single beds
Enter dates to see prices
Executive Room with 2 single beds Mountain View
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Superior Room with 2 single beds, Mountain view
...
  • Room size: 32 m²/344 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Executive King Suite
...
  • Room size: 76 m²/818 ft²
Enter dates to see prices
Standard Twin Room with Ocean View
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 76 m²/818 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Lampung Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Lampung Hotel?

Novotel Lampung Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 259500 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Novotel Lampung Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Novotel Lampung Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Bandar Lampung with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Lampung Hotel?

Wake up to a great buffet breakfast at Novotel Lampung Hotel. Adults can enjoy breakfast offered with an additional charge of 200000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Novotel Lampung Hotel?

Novotel Lampung Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Novotel Lampung Hotel?

Restaurants including Bakso Sonhaji Sony, Jumbo Kakap and Waroeng Diggers are popular in Novotel Lampung Hotel’s neighborhood which is known as City Center.

What popular shopping places are close to Novotel Lampung Hotel?

Shopping options in Novotel Lampung Hotel’s City Center neighborhood include Central Plaza.

What are popular attractions near Novotel Lampung Hotel?

Novotel Lampung Hotel’s location in the City Center neighborhood makes it close to famous attractions including Al Furqon Grand Mosque, Thay Hin Bio Temple and Masjid Agung Al Furqan.

What popular natural sightseeing spots are close to Novotel Lampung Hotel?

Novotel Lampung Hotel’s nearby natural sights include Condong Island, Gunung Kunyit and Bukit Sulah located in the same City Center area.

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See map

Explore the neighborhood

What people love about Novotel Lampung Hotel

  • 7.2

    Very good
    Spaciousness

    "Our room was very spacious and absolutely lovely."

    Kim

    |

    August 24, 2022

  • 8

    Very good

    "Good value for 4star hotel"

    raymond

    |

    August 11, 2022

  • 7.2

    Very good

    "Good facilities"

    Jemmy

    |

    June 22, 2022

Overall rating:

8.1

Excellent
548 reviews
Cleanliness
8.5
Facilities
8.5
Location
8.2
Read all reviews >
What travelers say they love:
Staffs are excellent.
Aji from Indonesia
Business traveler
More about Novotel Lampung Hotel

More about Novotel Lampung Hotel

Novotel Lampung Hotel

Wake up to a magical day and enjoy all that Bandar Lampung offers with a stay at Novotel Lampung Hotel.
The range of services provided by Novotel Lampung Hotel ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Bandar Lampung.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms at Novotel Lampung Hotel are fitted with all the amenities travelers need. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
Novotel Lampung Hotel also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and nightclub.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Novotel Lampung Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the ping-pong table and yoga room in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

Visit the sights and local attractions of Bandar Lampung during your stay at the hotel. Whatever you may be looking to buy on your trip to Bandar Lampung, chances are you'll find it at Boemi Kedaton Mall located 5.9 km away.

Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

View

13 mentions

Food & Dining

8 mentions

Breakfast

7 mentions

Swimming Pool

7 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Food and dining
Breakfast options
  • American
  • Asian
  • Halal
  • Vegetarian
Location
Jalan Gatot Subroto 136, City Center, Bandar Lampung, Indonesia, 35226
Excellent
Location

8.2

Airports

  • Radin Inten II Airport (TKG)
    24.4 km
  • Soekarno-Hatta International Airport (CGK)
    170.3 km

Public transportation

  • Terminal Pasar Bawah
    3.8 km
  • Tanjung Karang
    3.8 km

Hospital or clinic

  • skinrachel clinic
    2.2 km

Shopping

  • Boemi Kedaton Mall
    5.9 km

Convenience store

  • Indomaret
    1.6 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Condong Island
    2.2 km
  • Thay Hin Bio Temple
    2.5 km
  • Al Furqon Grand Mosque
    2.8 km
  • Boemi Kedaton Mall
    5.9 km
  • Mutun Beach
    8.9 km
  • Pasir Putih Beach
    13.0 km
  • Sari Ringgung Beach
    13.7 km
  • Pulau Kelagian Island
    22.4 km
  • Pahawang Island
    27.5 km
  • Tanjung Putus Island
    34.0 km

Nearby landmarks

  • Gunung Kunyit
    1.1 km
  • Stadion Pahoman
    1.7 km
  • Kolam Renang Stadion
    1.7 km
  • Kolam Renang Anak
    1.8 km
  • Begawi park
    1.9 km
  • pohon
    2.0 km
  • Condong Island
    2.2 km
  • skinrachel clinic
    2.2 km
  • Mul Meghanai park
    2.2 km
  • Krakatau Monument
    2.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee259500 IDR

Extras

  • Breakfast charge (unless included in room price)200000 IDR

The property

  • Number of rooms 220
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Lampung Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.5
Facilities8.5
Location8.2
Room comfort and quality8.4
Service8.0
Value for money7.9
High score for Bandar Lampung
Rating
9+ Exceptional (67)
8-9 Excellent (45)
7-8 Very Good (78)
6-7 Good (30)
<6 Below Expectation (37)
Time of the year
Mar - May (60)
Jun - Aug (86)
Sep - Nov (40)
Dec - Feb (71)
All guests (470)
All room types
All languages

Show reviews that mention 

Showing 257 verified guest comments
12345
10.0
Exceptional
Tina from Indonesia
Family with teens
Superior Room with 1 kingsize bed Mountain view
Stayed 3 nights in March 2021

best hotel in Bandar Lampung”

best view....kind staff...best location...good breakfast...comfort bed..

Reviewed March 16, 2021

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Dear Tina, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Responded March 22, 2021
Novotel Lampung Hotel
10.0
Exceptional
Aan from Indonesia
Family with young children
Stayed 1 night in June 2019

perfect”

perfect view from bedroom. very nice and friendly staffs. delicious breakfast and many varieties. definitely will go back when visiting Lampung!

Reviewed June 17, 2019

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Dear Ms Aan, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Responded June 28, 2019
Novotel Lampung Hotel
9.6
Exceptional
Febrini from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 1 night in July 2021

Great stay in Lampung”

Best hotel in lampung, breakfast choice have a lot variations. The taste could be improved but we'll have so many choices from indonesian, western, vegetarian, traditional food, etc. The room is big, the bed so comfy and very big. The parking space is big enough and the location is ok.

Reviewed July 22, 2021

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Dear Febrini, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded July 23, 2021
Novotel Lampung Hotel
10.0
Exceptional
Aji from Indonesia
Business traveler
Stayed 2 nights in February 2019

Great Hotel ”

Big Room and Very Clean...Breakfast is excellent. Staffs are excellent.

Reviewed March 11, 2019

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Dear Mr. Aji, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Responded May 10, 2019
Novotel Lampung Hotel
10.0
Exceptional
Felix from Indonesia
Family with teens
Superior Room with 2 single beds, Mountain view
Stayed 2 nights in February 2021

Review”

Best Place.. Best Facility.. Best Staff

Reviewed February 15, 2021

See room deals

Dear Felix, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy, General Manager

Responded February 15, 2021
Novotel Lampung Hotel
9.6
Exceptional
Andi from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 1 night in February 2020

Ocean view”

The hotel is located at the city center. It has ocean and mountain views. A very good view. The breakfast is delicious.

Reviewed February 26, 2020

See room deals

10.0
Exceptional
Lila from Indonesia
Business traveler
Superior Room with 2 single beds, Mountain view
Stayed 1 night in February 2021

Exceptional”

Perfect hotel for bussines and vacation.

Reviewed February 02, 2021

See room deals

Dear Lila Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Responded February 15, 2021
Novotel Lampung Hotel
10.0
Exceptional
Afif from Indonesia
Family with young children
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in November 2020

Good”

Bagus, sayangnya jauh dr kulineran

Reviewed May 02, 2021

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Dear Afif, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
9.2
Exceptional
Leni from Indonesia
Family with teens
Superior 1 King Bed Ocean View
Stayed 1 night in June 2019

Best view”

I got view of the ocean and mountain, stunning! Adi (or Ardi) at the reception did a great service, speedy check-in and check-out service, and car arrangement. Room service is good, but you may find it pretty pricet for such town. Overall, it was a good stay, my daugher and I enjoyed it.

Reviewed June 24, 2019

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Dear Leni, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Responded June 28, 2019
Novotel Lampung Hotel
9.2
Exceptional
Rommy from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 2 nights in March 2019

Good hotel in Lampung”

Big area hotel with great view of “Teluk Lampung”, the room is big, breakfast delicious. They has karaoke and central stage for your enteraintment. Its not much things to do outside the hotel area since it a bit far from the city central

Reviewed March 24, 2019

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Dear Mr. Rommy, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly. Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Responded May 10, 2019
Novotel Lampung Hotel
9.2
Exceptional
FEBRINA from Indonesia
Business traveler
Superior 1 King Bed Ocean View
Stayed 1 night in March 2022

Lux hotel, meals need more improvement”

Meals need more improvement. In taste and variety. We had 2 days meetings, the coffee breaks snack so basic. Cakes and cakes. Better have fresh fruits.

Reviewed March 04, 2022

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Dear Febrina, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded April 07, 2022
Novotel Lampung Hotel
8.8
Excellent
astri from Indonesia
Family with teens
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in May 2022

Good hotel”

Good room, swimmibg pool, have sauna ana warm pool but only for men Location are not in the city..but still not far. Sea view is good

Reviewed June 08, 2022

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Dear Astri, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded June 28, 2022
Novotel Lampung Hotel
8.4
Excellent
akhyar from Indonesia
Business traveler
Superior Room with 1 kingsize bed Mountain view
Stayed 2 nights in December 2021

Great facilities and breakfast”

Pros: huge pool, nice gym and sauna, comfy big bed, mouth-watering breakfast with lots of choices, fantastic sea view Cons: -

Reviewed December 06, 2021

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8.0
Excellent
Laura from New Caledonia
Family with young children
Stayed 1 night in June 2019

service dissapointed for the old couple ”

i booked this hotel for my parents and my sister..whole package worth it but my parents said they dissapointed with the service for the check in they need to wait 2 hours for the room, they already tired and also because my sister bring her baby. please consider with the family which coming with the young kid and baby, when they waiting the hotel doesn't give anything, i hope the hotel need to improve their services especially for the old couple and baby, kinda dissapointed with the amount money that i spend in your hotel but the service sucks.

Reviewed June 13, 2019

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Dear Ms Laura, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Regards, Lalu Aswadi Jaya, General Manager.

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Novotel Lampung Hotel
7.6
Very good
Ricky from Indonesia
Family with young children
Superior Room with 2 Single Beds, Ocean View
Stayed 2 nights in April 2021

Bad key room system for family w/ children”

We have booked 3 rooms for our family , including kids. For using the lift, the roomkeys system works only for certain level and unfortunately, our 3 rooms were spreads in 3 levels. We got a big problem to run from one to another room, the marketing staffs promise us to arrange the 3 rooms in the same level. But it didn’t happened. It was terrible to booked 2or more rooms for family travellers.

Reviewed April 05, 2021

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Dear Ricky, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
7.6
Very good
Ricky from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 2 nights in April 2021

Bad roomkey system”

We booked 3 rooms for our family with children. The Lift is using a roomkey system and can stop only according the the room level. The problem began , when we want run from one room to onother room, since our 3 rooms located in 3 different levels. The marketing staffs promise us to arrange the 3 rooms in 1 level, but it was not happened.

Reviewed April 05, 2021

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Dear Ricky, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded July 23, 2021
Novotel Lampung Hotel
8.0
Excellent
Feniliana from Indonesia
Family with young children
Stayed 1 night in April 2019

Weekend at Lampung”

Novotel is nice view hotel

Reviewed May 22, 2019

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Dear Ms.Feniliana , Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

Responded June 28, 2019
Novotel Lampung Hotel
7.2
Very good
Jemmy from Indonesia
Business traveler
Superior Room with 1 kingsize bed Mountain view
Stayed 1 night in June 2022

Very good”

Breakfast is below standard. Cleanliness is standard. Good facilities

Reviewed June 23, 2022

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Dear Jemmy, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais General Manager

Responded June 28, 2022
Novotel Lampung Hotel
6.0
Widya from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 3 nights in December 2018

Booked During High Season ”

Maybe it's because we booked it during the high season (XMAS) so we didn't get a good experience during our stay here. We already booked for 4 days, 3 night. First, the AC in our room was extremely hot, and it seemed that someone had already used our room before us because the towel was not well placed and wet, and the toothbrush glass wasn't placed upside down. Then, I had to call the service many time just for one issue, so during our first night I already made 7-8 calls. The night at the second day the service called us and said that we should move to another room because there is technical problem in our room. So yeah, its tiring, we had to move alllll our belongings when we were actually preparing to sleep. Once again I know it's because of the high season so all the staffs seemed to be overwhelmed, but it's Novotel. You should prepare your service in any kind of condition.

Reviewed June 16, 2019

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Dear Ms Widya, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. Regards, Lalu Aswadi Jaya, General Manager.

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Novotel Lampung Hotel
6.4
Good
Chunliadi from Indonesia
Family with young children
Superior 1 King Bed Ocean View
Stayed 2 nights in March 2022

Good”

Clean hotel but need to improve sound protection in guest room, we can heard sound of knocking/chair from above room also we can heard someone in beside room turn on-off lamp etc … Hotel only gave 1 room key , it’s troublesome when need to checking-taking care children in other room and/or need to go out room & use lift while wife in the room.

Reviewed March 28, 2022

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Dear Chunliadi, Thank you for taking the time to tell us about your experience at the Novotel Lampung. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Samian Rais, General Manager

Responded April 07, 2022
Novotel Lampung Hotel
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