Perfect hotel for our family of four. ”

it can be difficult finding a hotel room in se that can accommodate our family of four(kids ages 5 and 7). we booked this hotel without knowing much about it and were pleasantly surprised at how much we liked it. the location was great because it is within walking distance of sights, shops, and restaurants. we booked a 2 bedroom executive which included a large kitchen, large sitting room, two bathrooms, and two bedrooms both with king size beds. we took an overnight cruise on the mekong and left our suitcases at the hotel. we returned to the norfolk for our last night in ho chi minh. unintentionally we had booked a standard two bedroom which the hotel staff informed us only had one twin bed in the second bedroom. however, since the hotel already knew we had two children with us they had automatically upgraded us to an executive room. the breakfast was great and very reasonably priced. the staff was always very helpful. the internet (complimentary wifi) seemed fine to us. not many cons. the rooms were a little dated but were clean and properly furnished. the hotel is a service apartment so it does not have a grand lobby or huge pool/spa facilities. we were in ho chi minh to sightsee/shop/eat so that was not a problem.

Excellent! 10/10”

I seldom write reviews about hotels as most of the time there is nothing really worth writing. However I felt compelled to write something about Norfolk Mansion (NM) as my family really had a wonderful experience staying here! And just like I had benefitted from reading the reviews written by others, I hope my review could benefit others and help them make an informed choice about this hotel. To be honest, I had read numerous reviews about other hotels and also all the hundred over reviews about NM before settling for it. We arrived at the hotel in the morning past 10 o'clock. The friendly staff usher us to the Terrace Cafe for a welcome drink while they prepare our room to check-in. We checked-in around 10.30am instead of the usual check-in time at 12pm. We requested for a room on the high floor with city view. The room was fantastic and spotlessly clean, firmness of mattress is great to our liking, unlike mattresses in some hotels which are too soft that causes backache after sleeping on it. We stayed four nights at the hotel. The service of ALL the staff are excellent! They are all very, very polite, helpful and could speak English. Hotel security is tight. We feel very safe staying here. Hotel service is great too! They even accommodated our request to help us pack our breakfast and bring up to our room by 5.40am as we had to leave the hotel early one morning. We enjoyed the breakfast very much. Besides the usual breakfast spread, there are few other choices you could order from the breakfast menu such as phó, fried noodles and egg Benedict which we find so delicious! I do not want to mention too much about the location of NM as I believed there are enough reviews about how convenient the location is… near to many attractions, plenty of food & few convenience store around. We are just back to our country and we are talking about our next trip back to HCMC… our choice of accommodation is obvious, none other than Norfolk Mansion definitely! Highly recommen

Excellent hotel that feels like a luxury condo”

This hotel is a must stay in Ho Chi Minh. It may be a little pricy compared to other options, but three of us it was perfect. There was A LOT of room with the two bedrooms starting at 88 sqm (about three times the size of normal hotels). If you think that's excessive, imagine the living space of a nice TV lounge, a large balcony overlooking the city, two comfortable bed rooms, two bathrooms (no need to prioritise who goes in first), a small bar area and a dining area should you get take out, all after a hard / hot day's touring. The staff is unbelievable. Everyone speaks English, is trained to be hospitable. The bell person cheers up your day before you go out, and the reception very helpful - and can make calls to local tour companies for you. The hotel has a nice (if small) pool, a really good gym (with a stair master) and an adjacent Chinese restaurant that we found to be excellent. There were also welcome drinks and breakfast at the T restaurant was also above par of many hotels. You get what you paid for and if you are already going for a hotel, top up a little more and go for the Norfolk Mansion. You won't regret it.

Great Location Fantastic Room Exceptional Services”

A perfect home away from home for a family of 3+. We initially looked at 4.5-5 star hotels but when an extra bed is included it makes a (40sqm) room looks a like a small shoebox. This made us looked at Norfolk Mansion Apartments. We booked a 2 bedrooms executive, 109Sqm for less than $180(AUD) per night including all tax and surcharges. We were assigned with a 2 bedrooms on level 6 (newly renovated and refurbished). Our initial reactions when stepped into the apartment were "jaws dropped and WOW!". It was so quiet that we can hear our thoughts and even have a proper sleep after a long day exploring. :) This is a true home away from home! Everything was nice and spotless. All the facilities and amenities were available. We frequently holiday around the asia region hence our experience and expectations are non-bias. This experience was memoriable and worth noting for other travellers. Room boast of; 1. massive main bedroom with ensuite. 2. 2nd bedroom was also spacious, with 2 single beds. 3. washer, dryer, clean towels everyday. 4. kitchen 5. cable tv, free internet! 6. Delicous Breaky. All other facilities comes standard like any other 5 star hotels; swimming pool, jacuzzi, sauna, gym. Highly recommended all travellers young and old! Hint: Ask for the newly renovated rooms. I think they will all be renovated by the end of the year.

First rate hotel and service”

Norfolk Mansion is worth every penny (or dong) you spend. There were 4 of us, and we'd booked a 2 BR/ 2 BA apartment (agreeing to pay extra for a extra bed in the second bedroom). Upon check-in, we were upgraded to a 3BR/ 2BA apartment, a virtual palace. It was spacious, and nicely decorated. The A/C was terrific on the hot days. The kitchen was well equipped (even had a washing machine, plus there was a dryer -- free -- on the same floor). It was nice to have room to spread out and relax in the living room after long days of touring. The staff is wonderful. Their English is perfect, and they helped with directions, reservations, confirmations, and more. We loved the pool for a dip in the late afternoon. It's large enough to swim laps, and quiet since it's on the rooftop. We enjoyed drinks in the bar one afternoon. Yes, this hotel costs more than others in Vietnam, but it was well worth it.

A great find!”

We were forced to move at a moment’s notice when the receptionist at our previous hotel failed to extend our reservation as she had agreed. Fortunately, Norfolk Mansion had a room available, and upgraded us from a studio to a two bedroom apartment. It had every facility we needed, including a clothes washer and full kitchen. The best surprise was the beautiful swimming pool and excellent gym, with very friendly attendant. There are also separate sauna and steam rooms with jacuzzis, showers and lockers for men and women. We feel very fortunate to have been able to move so smoothly from one hotel to the other, and we are happy to have Norfolk Mamsion on our radar.

A Better Value than Hotel Suites”

Although I love the aura of the old hotels in Saigon (Caravelle, Rex, Grand, Continental, and Majestic), and usually find a good buy on a suite with them, I could not find sypuch this time, so I decided to try Norfolk Mansions. Very glad I did. Much more spacious than hotel suites and includes a kitchen. The trade-off is that your room-included breakfast is much more rudimentary (but quite acceptable) than the huge buffet breakfasts offered by hotels. In addition, the welcoming fruit basket at the apartel is nothing compared to those at the hotels. But I think the trade-off worthwhile if the Norfolk Mansions is offering a good rate, as I found. I would do it again. 😍

A wonderful place to stay. Great location Amazing staff ”

I really can't falter this place. We were made to feel very welcome as soon as we arrived . All staff across all service areas were always extremely helpful and friendly. Their professional manner and willingness to assist in any way truly made our 5th trip to HCM our best. The 2 bdrm premier room we stayed in was very clean, modern and great layout. No problem with hot water for showers and good water pressure. Great view from our good sized balcony. Free to use laundrette available with free powder provided. Great location, only 5 min walk to Dong Khoi, Opera house and Notre Dame. Great range of restaurants both in price and variety in very close proximity but ladies do your homework if you are looking at Beauty treatments as prices vary immensely and you could easily pay 3x more than needed. I would highly recommend Norfolk Mansion to families and couples as it is like being in a home away from home. We stayed here for 2 weeks and enjoyed every minute.

Awesome Serviced Apartment in Great Area of HCMC”

I live in suburban HCMC and like to do getaways to D1 at times. This was my first time staying at Norfolk Mansion. It's a great area of HCMC & D1 (the Japanese area), which has tons of restaurants, spas, and bars around. If you like craft beer, the best craft beer pub, Heart of Darkness, is only 100m down the road. Check in and check out were quick and easy. The facilities at Norfolk are fantastic. The room was big, clean, and comfortable. It was quiet, too. No complaints. The breakfast was yummy. Not only are there the buffet items, but there is a small menu from which you can order pho, eggs, and a couple of other items. The swimming pool is great (big enough to do laps) and the gym is very well-stocked with a variety of machine and free weight equipment. The sauna/steambath/jacuzzi area is one of the nicest I've seen in a hotel like this. The hotel doesn't have a busy feel in any of the facilities, also, which was nice. Overall, it was a great stay at Norfolk. I'll be back!

Central location, spacious apartment”

What a great place for a family traveling with 2 kids. We let our boys sleep in the master bedroom, equipped with a big TV and their own ensuite bathroom. We had a big living room with dining table, sofas and balcony overlooking the city. Great to have a fully equipped kitchen: as a family with young children we love to lunch out, and have dinner at home so we can put them to bed on time and then enjoy some coffee or wine. Just outside the hotel entrance, but still on the hotel grounds there is a small supermarket that sells drinks, snacks, some vegetables and rice/pasta. The big market is only a 20 minute walk, so buying your vegetables for almost local proces is also an option. Norfolk Mansion has a nice lap pool, and next to it a jacuzzi. It's location is great. One day we walked to the Jade Emperor temple, and then to the Zoo and the museum next to it. Another day we walked to the French quarters, the cathedral, and strolled around the streets and the quay. On the last day we visited the central market to stock up on souvenirs.

Very quiet and good location”

We were very happy with our stay at Norfolk Mansion. We had 2 bedroom apartment for 2 adults and 2 teenagers. We had 2 bathrooms, 2 tvs and plenty of room. Was very quiet no noise and very rarely saw other guests accept at breakfast. Breakfast was nice and had good options for my teenagers. The pastries are always there favorites. We walked everywhere. Is close to plenty of eating options and shopping/supermarket at the Parkson store. Nice pool and good gym. There is also a dentist in the building so if you need work done might be worth an enquiry.

Clean & good location”

Very clean and in a good location - if you are willing to walk in the heat for about 10mins. A short taxi ride to the main strip if you don't want to walk. A lot of restaurants close by - predominantly Korean and Japanese. Breakfast is good but selection is limited compared to other places we have stayed in. Facilities is enough, male and female spa, steam room and sauna is separated by gender which is different. Some gym equipment needs an upgrade but overall the facilities are very clean. Great for families as the rooms are very clean and well equiped. Free washing machine and dryer on each floor which is convenient (if you don't have a washing machine in your room). Balcony is a bonus, it's nice to get some fresh air. Staff are very helpful and all speak english. We would definitely book at Norfolk Mansion again if we return.

There should be 6 stars for this property and each star was equalled by each staff member. Wow I a”

Incredible. Brilliant in every . aspect. Stunning. I stay frequently via business experiences atvthe best 5 star hotels in many countries. There are no better places to stay within a city environment any where. I am going back to HCM City for a weeks holiday and that is 90% so I can stay at the Norfolk Mansion. Staff brilliant- absolutely. A smile given gets you at least two back ! Wonderful WOW.

Ecellent apartment”

A beautiful place to stay, excellent food, very professional staff and a great room. Saigon was at the end of our 4 week stay in Vietnam, we wanted a little luxury at the end of our stay and the Norfolk Mansion didn't disappoint. The inventory checklist was a little odd, but didn't detract too much from my enjoyment of my stay here.

An amazing experience overall”

Impeccable service. Delicious breakfast. We stayed at 6 different hotels while in Vietnam. Norfolk Mansion Apartments was our favorite. It's the full package: location, service, amenities, food and value. All excellent!!!

My wife's absolute favorite hotel in Vietnam”

My wife and I have stayed at no less than 9 hotels in Vietnam and have lived in and traveled Asia extensively so we're not 'newbies' to Asia. Almost everywhere you go in Asia hospitality staff oftentimes treat other Asians with contempt. If you look like you may be a local, you will not (generally) be treated with respect unless you're donning high end fashion accessories (which isn't always comfortable or logical). A Westerner can wear a coffee sack and will be treated nicely. A local (or a person who looks like a local) will not be made to feel welcome unless they are flashing money. Not so in Norfolk Mansion. My wife is Filipino/American and the staff made my wife feel very comfortable, safe and welcome. The hotel is clean and well maintained, the balconies are fantastically comfortable and the rooms are roomy and well apportioned. The location is close enough to everything yet off to the side for peace and quiet. Breakfast is good and the staff are very accommodating. One young man spent hours trying (and eventually succeeding) to retrieve an item that I had left in a taxi. He even got the driver to bring it back. The item had no monetary value but it contained notes from several meetings that I had attended so it was important to me. When I offered a reward - he wouldn't accept it. Price is a bit of an issue but there is nothing bad to say about this hotel. They are great in every way.

Conveniently located luxury apartment building”

We went to Vietnam for a wedding and we needed a home base that was roomier so we could share with a friend and thus split the cost. This fit the bill perfectly! The staff was amazing and accommodating, the apartment was huge (almost gratuitously so), it was always kept clean and the fridge was restocked multiple times a day, room service was fantastic, the free breakfast was tasty, and the laundry service was quick and reliable. We also ended up being a popular hangout location because of the size of the apartment and the fact that there was plenty of room for a large gathering. There are so many great restaurants and such in the immediate vicinity and a number of sights in district 1 are well within walking distance (or a short grab ride). Only complaint is that our neighbor, who must actually live there, started playing piano early and played the same song for about 3 hours. She played beautifully, but it was a little much for vacation.

very nice and kind hotel staffs,”

This is my second time to visit Vietnam, this hotel I trust it is extremely good service and take care for all room hotel guest. I would like to come and stay with this nice hotel at Vietnam Ho Chi Minh, also easy and work to Vincom center shopping mall, we can eat at the food mall at the basement.

Great location with large rooms.”

i statyed for two nights. it is conviniently located at a corner of downtown ho chi minh city. in fact, the street itself is a bit dark, but the location is not bad compared with the price. rooms are large and conviniently equipped with kitchenett and living room area. breakfast restaurant is not big, but good enough. they serve from american style breakfast to vietnam style breakfast, the pho. it is in the japanese street, so if you will, you could enjoy some sushi restaurants around there. this hotel, acutally an appartment, is value hotel, considering the price you paid.

Excellent place to stay”

A beautiful place to stay, excellent food, very professional staff and a great room. Saigon was at the end of our 4 week stay in Vietnam, we wanted a little luxury at the end of our stay and the Norfolk Mansion didn't disappoint.