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New Grand Park Hotel
New Grand Park Hotel
New Grand Park Hotel
New Grand Park Hotel
New Grand Park Hotel
New Grand Park Hotel
New Grand Park Hotel

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7.2

Very good

281 reviews

281 reviews

See map

7.6

Very good

Location rating score

Very good location - Inside city center
Parking
FREE
Popular landmarks
Tugu Pahlawan 860 m
Sampoerna Museum 1.4 km
Suramadu National Bridge 1.5 km
Tunjungan Plaza 2.6 km
Monkasel (Submarine Monument) 3.6 km
Bungkul Park 5.7 km
Surabaya Town Square 6.2 km
Surabaya's Zoo 6.3 km
Pakuwon Food Festival 7.5 km
Masjid Nasional Al Akbar Surabaya 11.1 km
Nearby landmarks
Atom Market 160 m
Pasar Atom 170 m
ITC Surabaya Mega Grosir 280 m
Surabaya Kota 290 m
Klinik Utama Mentari 360 m
Supermarket Baru 450 m
Klenteng Hong Tiek Hian 460 m
Posyandu Nusa Indah 470 m
Semut Train Station 500 m
Kong Co Kong Tik Cun Ong Temple 570 m

New Grand Park Hotel

3-5, Jl. Samudra No.3-5, Bongkaran, Pabean Cantian, Surabaya, Surabaya Center, Surabaya, Indonesia, 60161 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Massage and restaurant are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

290 meters to public transportation

Front desk [24-hour]

Airport transfer

Inside city center

850 meters to Tugu Pahlawan

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Room service [24-hour]

Laundry service

Restaurants

This property is in high demand!

7 travelers have booked today.

Value for money7.5
Distance to city center2 km
Location rating7.6
Nearest airportJuanda International Airport (SUB)
Distance to airport16.1 km

Rooms available at New Grand Park Hotel

Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 single bed
Enter dates to see prices
Superior
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 2 single beds
Enter dates to see prices
Family Room
...
  • Room size: 32 m²/344 ft²
  • Park view
  • 1 king bed
Enter dates to see prices
Suite Room
...
  • Room size: 12 m²/129 ft²
  • Park view
  • 1 double bed
Enter dates to see prices
Standard Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 single bed or 1 double be...
Enter dates to see prices
Junior Suite
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Economy Double Bed Room
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Family Suite
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices
Other
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Deluxe Suite
...
  • Room size: 10 m²/108 ft²
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at New Grand Park Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at New Grand Park Hotel?

Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to New Grand Park Hotel?

For those who wish to drive their own cars, New Grand Park Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

What are my dining options at New Grand Park Hotel?

New Grand Park Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at New Grand Park Hotel?

New Grand Park Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to New Grand Park Hotel?

Surabaya Kota is the closest train, metro, or bus station, about 290 m away from New Grand Park Hotel.

What restaurants are nearby New Grand Park Hotel?

New Grand Park Hotel is located in Surabaya Center, famous for good restaurants such as Depot Hawai, Elim Restaurant and Warung Nasi Cumi.

What popular shopping places are close to New Grand Park Hotel?

Located in the Surabaya Center area, New Grand Park Hotel is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near New Grand Park Hotel?

Guests at New Grand Park Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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See map

Explore the neighborhood

What people love about New Grand Park Hotel

  • 10

    Exceptional
    Staff 

    "Friendly service, room conditions are very clean and comfortable"

    Rofi

    |

    March 11, 2020

  • 7.2

    Very good

    "Highly recommended if you are solo traveler and like to have good sleep for next journey."

    Fareez

    |

    January 16, 2020

  • 9.6

    Exceptional

    "Tempatnya bersih, pelayananny sangat ramah."

    Maria

    |

    January 31, 2019

Overall rating:

7.2

Very good
281 reviews
Cleanliness
7.0
Facilities
6.7
Location
7.6
Read all reviews >
More about New Grand Park Hotel

More about New Grand Park Hotel

New Grand Park Hotel

Get the most from an urban escape in Surabaya when you book a room at New Grand Park Hotel. Located right in the city center, New Grand Park Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs.
Packing light is possible at New Grand Park Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and blackout curtains. Rooms at New Grand Park Hotel come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator and bottled water at your disposal. It's good to know that toiletries and towels are provided in some guest bathrooms.


Dining and things to do

A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, located right at the hotel. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


Around the property

Experience Surabaya like a true local. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 2.5 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 89% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 86% of accommodations in the city.

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Amenities and facilities
Good
Facilities

6.7

Most talked about facilities

Breakfast

3 mentions

Housekeeping

2 mentions

Internet

1 mention

Languages spoken

  • English
  • Indonesian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Garden
  • Massage

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]

Available in all rooms

  • Closet
  • Clothes rack
  • Free bottled water
  • Individual air conditioning
  • Linens
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Sofa
  • Telephone
  • Towels
  • Wake-up service
Food and dining
Restaurants on site

GOLDEN PARK RESTORAN

  • Cuisine: Asian, Chinese, Indonesian
  • Menu: Buffet, A-la-carte
Location
3-5, Jl. Samudra No.3-5, Bongkaran, Pabean Cantian, Surabaya, Surabaya Center, Surabaya, Indonesia, 60161
Very good
Location

7.6

Airports

  • Juanda International Airport (SUB)
    16.1 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    77.6 km

Public transportation

  • Surabaya Kota
    290 m
  • Semut Train Station
    500 m 17 min walk

Hospital or clinic

  • Klinik Utama Mentari
    360 m

Shopping

  • Tunjungan Plaza
    2.6 km

Convenience store

  • Indomaret
    2.0 km

Cash withdrawal

  • ATM
    60 m 4 min drive
What's nearby

Popular landmarks

  • Tugu Pahlawan
    860 m
  • Sampoerna Museum
    1.4 km
  • Suramadu National Bridge
    1.5 km
  • Tunjungan Plaza
    2.6 km
  • Monkasel (Submarine Monument)
    3.6 km
  • Bungkul Park
    5.7 km
  • Surabaya Town Square
    6.2 km
  • Surabaya's Zoo
    6.3 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    11.1 km

Nearby landmarks

  • Atom Market
    160 m
  • Pasar Atom
    170 m
  • ITC Surabaya Mega Grosir
    280 m
  • Surabaya Kota
    290 m
  • Klinik Utama Mentari
    360 m
  • Supermarket Baru
    450 m
  • Klenteng Hong Tiek Hian
    460 m
  • Posyandu Nusa Indah
    470 m
  • Semut Train Station
    500 m
  • Kong Co Kong Tik Cun Ong Temple
    570 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 17 year(s).

Others
  • The total price for the booking does not include facilities fee IDR 50,000. In return, a voucher in the amount of IDR 50,000 will be provided. For further queries, please contact the property directly.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee150000 IDR
  • Distance from city center2 km
  • Travel time to airport (minutes)45

The property

  • Non-smoking rooms/floorsYes
  • Number of floors4
  • Number of restaurants1
  • Year property opened1973
  • Most recent renovation2012

Reviews of New Grand Park Hotel from real guests

Provided by verified guests of Agoda
7.2
/
10
Cleanliness7.0
Facilities6.7
Location7.6
Room comfort and quality5.7
Service7.4
Value for money7.5
High score for Surabaya
Rating
9+ Exceptional (23)
8-9 Excellent (8)
7-8 Very Good (26)
6-7 Good (20)
<6 Below Expectation (46)
Time of the year
Mar - May (30)
Jun - Aug (10)
Sep - Nov (21)
Dec - Feb (62)
All guests (276)
All room types
All languages

Show reviews that mention 

Showing 123 verified guest comments
12345
10.0
Exceptional
Rofi from Indonesia
Business traveler
Superior
Stayed 1 night in March 2020

Exceptional”

friendly service, room conditions are very clean and comfortable

Reviewed March 11, 2020

See room deals

9.6
Exceptional
Maria from Indonesia
Couple
Stayed 2 nights in January 2019

Recommended sekali! ”

pokoknya gak kecewa! tempatnya bersih, pelayananny sangat ramah. harga terjangkau, kamar nya luas. saya menginap disini berkali2. cuman 1, menuju kamarnya agak seram krn hotel nya hotel lama. but, so far so good.

Reviewed January 31, 2019

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Hai, Maria! Terima kasih banyak telah menulis ulasannya dan memberi peringkat kami secara positif. Kami akan memastikan Anda mendapatkan pengalaman yang luar biasa pada kunjungan Anda berikutnya. Salam, Ritesh

Responded February 01, 2019
New Grand Park Hotel
10.0
Exceptional
Usman
Business traveler
Stayed 1 night in April 2019

Good”

Good hotel Good room

Reviewed April 02, 2019

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Thanks for rating us positively, Usman! We hope to welcome you again soon. Have a nice day :) Regards, Edward

Responded April 03, 2019
New Grand Park Hotel
10.0
Exceptional
Heru from Indonesia
Couple
Standard Room
Stayed 1 night in February 2020

Good”

Harga murah

Reviewed February 19, 2020

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7.2
Very good
Fareez from Malaysia
Business traveler
Superior
Stayed 2 nights in January 2020

Bathroom & Wall”

Bath Tab are not so good there is some rust in there; hot shower not function very well hardly adjust to warm water. Everything in there are good even when they saw me smoking they immediately ask me if i want smoking room without any charges..... highly recommended if you are solo traveler and like to have good sleep for next journey.

Reviewed January 17, 2020

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Dear Valued Guest, Warmest greeting from RedDoorz. Thank you for your feedback. We would like to apologize for the bad experience that happened to you. We are looking forward to welcome you back in your next visit and it will be pleasure to serve you even better in the future. Regards, Reservation team

Responded January 28, 2020
New Grand Park Hotel
7.2
Very good
yudi from Indonesia
Couple
Stayed 1 night in December 2019

Very good”

1. The first service is less friendly 2. Empty shower soap 3. When I ask to change the water cooker from the hotel until I check out from the hotel is not given

Reviewed December 19, 2019

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6.8
Good
Amara from New Zealand
Solo traveler
Standard Room
Stayed 1 night in February 2020

Really cheap room and nice”

But the laundry service is soooo damn expensive. They charge per piece and they charge what you usually pay for the whole lot, just to wash a sock! I just washed it in the bath. Also there’s only hot water between set hours for the shower. But apart from that it’s good, and like wow it’s so cheap for a seriously decent room with a balcony! I would stay again

Reviewed February 17, 2020

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4.4
Cecilia from Indonesia
Group
Superior
Stayed 2 nights in May 2022

Good location but not good hotel”

The hotel have good location but they don’t have good facilities (The Refrigerator broke) , Very dusty, and not clean. I will never come back

Reviewed May 22, 2022

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4.4
Beny from Indonesia
Family with young children
Stayed 1 night in March 2019

So bad”

bad attitude security, not give pleasant to hotel guest. so much deposite money. not recomend to stay. very bad feeling at this place.

Reviewed March 31, 2019

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Sorry for the hassle you faced, Beny! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Edward

Responded April 01, 2019
New Grand Park Hotel
4.4
Arry from Indonesia
Family with young children
Stayed 1 night in March 2019

Access is dificult”

Water and cleaniless is bad

Reviewed March 25, 2019

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Hi, Arry! We're extremely apologetic to know that your experience with us has not been a pleasant one. we’d definitely work on your feedback to provide the best possible experience next time.Regards, Ritesh

Responded March 26, 2019
New Grand Park Hotel
3.6
Beny from Indonesia
Family with young children
Superior
Stayed 1 night in March 2019

bad experience”

look like a motel, security not good attitude, too many rule. cost of hotel not equal with deposit. the best just value money. nothing special

Reviewed March 31, 2019

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Sorry for the hassle you faced, Beny! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Edward

Responded April 01, 2019
New Grand Park Hotel
3.2
Putu from Indonesia
Family with young children
Superior
Stayed 1 night in December 2018

It seem not proper manage ”

This hotel has colloboratio. With local OYO enterprenature but not well manage so many customer very dissatisfy due no no room available as per booked.

Reviewed January 02, 2019

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Hi, Putu! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

Responded January 04, 2019
New Grand Park Hotel
2.4
ikmal from Malaysia
Business traveler
Suite Room
Stayed 1 night in March 2019

Not recommended ”

Not value for money

Reviewed March 11, 2019

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Hi, Ikmal! Thanks for bringing this to our notice. We do regret the inconvenience caused by such a valuable guest. Request to be assured that your next experience would be a satisfying one. Regards, Prahlad

Responded March 13, 2019
New Grand Park Hotel
2.0
Khairul from Indonesia
Group
Superior
Stayed 1 night in March 2019

sangat mengecewakan”

i will never back to new grand park hotel, i really disappointed

Reviewed March 29, 2019

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Hai, Khairul! Maaf atas masalah yang Anda hadapi. Kami telah mencatat tanggapan Anda dan memastikan Anda mendapatkan pengalaman menginap yang luar biasa di waktu berikutnya. Semoga harimu menyenangkan :) Salam, Edward

Responded March 29, 2019
New Grand Park Hotel
7.7
Very good
Lishi from United States
Couple
Deluxe Room
Stayed 3 nights in November 2012

Great location”

Value for Money:

It is near the center of Surabaya, easy access to shopping.

Reviewed December 03, 2012

See room deals

8.4
Excellent
Wai from Hong Kong SAR, China
Solo traveler
Standard Room
Stayed 1 night in January 2018

Historical hotel near pasar atom”

The staff are very nice and helpful , location is fine , 3 mins walk to pasar atom . The reception lobby contain with strong chinese decoration . But the room quite out dated .

Reviewed January 27, 2018

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Appreciate your valuable feedback, Wai! The same has been shared with our significant team, they’ll look into this and will surely improve accordingly. Hope to host you soon :) Regards, Navneet

Responded January 04, 2019
New Grand Park Hotel
7.2
Very good
Fuji from Indonesia
Family with young children
Deluxe Room
Stayed 3 nights in April 2017

Nice budget hotel with Good Services”

Room is clean and staff is polite and helpful Recommended hotel for me and my family

Reviewed April 22, 2017

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6.4
Good
Nurasiyah from Malaysia
Group
Standard Room
Stayed 3 nights in December 2018

Old hotel”

Pros -good location -near to pusat grosir (wholesales) -easy to get grab & grab food -near to indomaret -comfort bed & mattress Cons -hotel looks old -bath tub is dirty -breakfast just so so (ala cart) -staff not friendly

Reviewed December 23, 2018

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Hi, Nurasiyah! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

Responded December 24, 2018
New Grand Park Hotel
6.8
Good
Klaus from Thailand
Business traveler
Standard Room
Stayed 3 nights in April 2018

friendly , helpful low cost accommodation”

Room and facilities for this lowcost ok.bathroom must be more clean, average breakfast ok, , wifi ok, aircon and fridge ok,

Reviewed April 08, 2018

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7.2
Very good
sherly from Indonesia
Family with young children
Standard Room
Stayed 1 night in March 2016

Good”

Near shopping center

Reviewed March 30, 2016

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