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Mezzo Hotel
Mezzo Hotel
Mezzo Hotel
Mezzo Hotel
Mezzo Hotel
Mezzo Hotel
Mezzo Hotel

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7.9

Very good

960 reviews

960 reviews

Housekeeping43
Breakfast9
Food & Dining5
See map

8

Excellent

Location rating score

Excellent location - 1.55 kilometers from city center
Parking
FREE
Popular landmarks
Ayala Center 1.1 km
Temple of Leah 1.4 km
Casa Gorordo Museum 2.6 km
Yap Sandiego Ancestral House 2.7 km
Taoist Temple 3.2 km
Colon Street 3.3 km
Basilica De Sto. Nino 3.3 km
Fort San Pedro 3.4 km
Magellan's Cross 3.4 km
Tops Lookout 7.2 km
Nearby landmarks
Assi Mart 320 m
Landers Superstore Cebu 510 m
Fooda Saversmart Kasambagan 520 m
Kartzone Cebu 560 m
IEC Convention Center Cebu 590 m
Rainforest Park Cebu 590 m
Wellcome 630 m
Consulate of Japan 720 m
Maxicare Healthcare Corporation - Primary Care Center 810 m
2021

Mezzo Hotel

Pres. Quezon Street, Cebu City, Cebu, Philippines, 6000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cebu City part of Cebu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

Daily cleaning

Currency conversion service

Bar

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Staff Vaccination
Hygiene Plus
Wellness
89% of staff fully vaccinated

At least 89% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Swimming pool [indoor]

Exercise area

Complimentary WIFi in all rooms

Check-in/out [express]

This property is in high demand!

9 travelers have booked today.

Value for money8.0
Distance to city center2.4 KM
Location rating8.0
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport7.3 km

Rooms available at Mezzo Hotel

Barkada Room
...
  • Room size: 56 m²/603 ft²
  • Street view
  • 10 single beds
Enter dates to see prices
Premiere Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Studio type
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
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Superior - 2 Adults
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe 1 Bedroom Suite
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 1 queen bed
Enter dates to see prices
Junior Suite
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
De Luxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Standard Studio, 1 Bedroom(1 Queen Bed and 1 Twin Bed)
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mezzo Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mezzo Hotel?

For those who wish to drive their own cars, Mezzo Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Cebu with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Mezzo Hotel?

Start your mornings right, with the à la carte and buffet breakfast options offered at Mezzo Hotel. There's an additional charge of 350 PHP for adults and 225 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mezzo Hotel?

Mezzo Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Mezzo Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Mezzo Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Mezzo Hotel?

On-site venues and convenient event services make Mezzo Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mezzo Hotel?

Mezzo Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Mezzo Hotel?

The closest train, metro, or bus station is Cebu North Bus Terminal, 1.2 km away from Mezzo Hotel.

What restaurants are nearby Mezzo Hotel?

Mezzo Hotel’s neighborhood is Cebu City which includes popular restaurants such as Kanyoen Yakiniku Restaurant, Wakamatsu Yakiniku and David's Steak and Seafood Restaurant.

What popular shopping places are close to Mezzo Hotel?

Mezzo Hotel is located in Cebu City area which features shopping places such as SM Seaside City Cebu, Taboan Market and Robinsons Galleria Cebu.

What are popular attractions near Mezzo Hotel?

Mezzo Hotel is located in Cebu City area, which is famous for attractions such as Basilica De Sto. Nino, Magellan's Cross and Taoist Temple.

What popular natural sightseeing spots are close to Mezzo Hotel?

Mezzo Hotel is located within Cebu City, which makes it conveniently close to natural sights including Mountain View Nature s Park, Jumalon Butterfly Sanctuary and Guadalupe Cave.

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See map

Explore the neighborhood

What people love about Mezzo Hotel

  • 10

    Exceptional

    "The best hotel in town🙏🙏thnk you See u next year same month🙏"

    Michelle

    |

    June 12, 2022

  • 9.6

    Exceptional
    Staff 

    "Nice hotel, close to VFS Cebu, helpful staff, clean and tidy place."

    david

    |

    June 6, 2022

  • 9.6

    Exceptional

    "Great place to stay!"

    Nina

    |

    May 31, 2022

Property ranking|Compared to 1,848 Cebu properties
See all rankings
Room size
34 sqm.
Cleanliness score
8.3/10
Cheapest price score
Value for money score
8/10
Bigger than
93
%
of Cebu properties
Better than
88
%
of Cebu properties
Better than
86
%
of Cebu properties
Better than
84
%
of Cebu properties
Overall rating:

7.9

Very good
960 reviews
Cleanliness
8.3
Facilities
7.6
Location
8.0
Read all reviews >
What travelers say they love:
Can recommend the premium room.
JT from Germany
Couple
More about Mezzo Hotel

More about Mezzo Hotel

Mezzo Hotel

Take a good wander and unveil the wonder of Cebu with a stay at Mezzo Hotel. Explore the genuine Cebu that most travelers never see, with a stay at Mezzo Hotel -- located only 3.3 km from Basilica De Sto. Nino.
Have a hassle-free trip while enjoying the services and amenities offered by Mezzo Hotel. Keep up with all your communications easily with the hotel's free Wi-Fi. Car hire services provided by the hotel make exploring Cebu even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Mezzo Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Mezzo Hotel from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find a refrigerator, bottled water, instant coffee and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Mezzo Hotel begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Mezzo Hotel offers unique recreational opportunities for all guests. End your days in total relaxation with a visit to the massage, located right at the hotel. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation.


Around the property

Experience Cebu like a true local. Multiple day trip options await you and your travel group close to Mezzo Hotel, starting with visits to Ayala Center located just 1.0 km away.


Reasons to stay here

Facilities at this hotel are rated higher than 86% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 85% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 87% of the city's accommodation.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Housekeeping

21 mentions

Breakfast

9 mentions

Swimming Pool

8 mentions

Food & Dining

5 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • On-site entertainment
  • Swimming pool [indoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Carpeting
  • Closet
  • Clothes rack
  • Complimentary drinking water
  • Desk
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Toiletries
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

Café Mezzo

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
Pres. Quezon Street, Cebu City, Cebu, Philippines, 6000
Very good
Location

8

Airports

  • Mactan-Cebu International Airport (CEB)
    7.3 km 30 min drive
  • Bohol–Panglao International Airport (TAG)
    85.1 km 3.6 hour drive

Public transportation

  • Cebu North Bus Terminal
    1.3 km
  • Cebu South Bus Terminal
    3.5 km

Hospital or clinic

  • Maxicare Healthcare Corporation - Primary Care Center
    810 m

Shopping

  • SM Seaside City Cebu
    5.8 km

Convenience store

  • 7 Eleven
    2.2 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ayala Center
    1.1 km
  • Temple of Leah
    1.4 km
  • Casa Gorordo Museum
    2.6 km
  • Yap Sandiego Ancestral House
    2.7 km
  • Taoist Temple
    3.2 km
  • Colon Street
    3.3 km
  • Basilica De Sto. Nino
    3.3 km
  • Fort San Pedro
    3.4 km
  • Magellan's Cross
    3.4 km
  • Tops Lookout
    7.2 km

Nearby landmarks

  • Assi Mart
    320 m
  • Landers Superstore Cebu
    510 m
  • Fooda Saversmart Kasambagan
    520 m
  • Kartzone Cebu
    560 m
  • IEC Convention Center Cebu
    590 m
  • Rainforest Park Cebu
    590 m
  • Wellcome
    630 m
  • Consulate of Japan
    720 m
  • Maxicare Healthcare Corporation - Primary Care Center
    810 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Distance from city center2.4 KM
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)350 PHP

The property

  • Local Tax ID/ Rental License485 130 409 000
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 186
  • Year property opened2017

Reviews of Mezzo Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.3
Facilities7.6
Location8.0
Service7.9
Value for money8.0
High score for Cebu
Rating
9+ Exceptional (103)
8-9 Excellent (37)
7-8 Very Good (72)
6-7 Good (24)
<6 Below Expectation (83)
Time of the year
Mar - May (73)
Jun - Aug (65)
Sep - Nov (48)
Dec - Feb (133)
All guests (812)
All room types
All languages

Show reviews that mention 

Showing 319 verified guest comments
12345
8.0
Excellent
Paul from United States
Business traveler
De Luxe
Stayed 1 night in June 2017

New Kid on the Block”

The Mezzo is another new hotel in the blooming city Cebu. I observed it to be an awesome place for a concise business trip to Cebu. A little grumbling about the web brought about the staff being summoned by the general manager to guarantee my stay was agreeable. The Mezzo Hotel radiates warmth of staff, not on account of they're paid to be nice, but rather on the grounds that guests are dealt with the way they ought to be, from seemingly insignificant details like offering things they suspect you will require and not on account of you requested them. I met Aneth Galoy, the General Manager who was about Straightforward service. When I say this, I mean inn does its work in addition to additional without charging additional. In the event that guests ask for additional towel or wi-fi, the staff will happily offer you instantly, without charging more, which seems sharp. The food is great and the food staff is very intentive to the needs of the guest. Great lodgings might be elusive nowadays. Ferocious rivalry, rising interest from partners and basically clever business intuition may have wiped out the old idea of a lodging with attributes depicted previously. In any case, doubtlessly, there are still hotels like the Mezzo that puts this regarded rule above benefits. When we pinpoint them, we should do as a reward to their efforts and hard work. Yet ideally, even with expanded interest for their inn rooms once the news is out, the Mezzo will keep on offering a similar old awesome service. We will back there again!

Reviewed July 01, 2017

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9.2
Exceptional
Katheryn from Philippines
Family with teens
Premiere Suite
Stayed 2 nights in December 2018

Our 2nd stay”

When in downtown Cebu, this hotel is our 1st choice. Firstly, its proximity to Ayala and SM malls. It is also walking distance to Landers making it very convenient. Secondly, transport is not an issue - hotel is nearby main road making it accessible. Thirdly, the hotel itself has bigger rooms and ample supply of toiletries. It's rather new so the rooms are still in good condition. Downside is long wait to check in/out and 1 of the lift is under maintenance. I find the doorman taking plate number of cab/grab is a plus. Overall, I prefer this hotel and will definitely be back again.

Reviewed December 05, 2018

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8.8
Excellent
Christine from Taiwan
Family with young children
De Luxe
Stayed 1 night in January 2020

Good reasonably priced hotel ”

We arrived at the start of Sinulog Festival not knowing what a big deal it is in Cebu. The hotel rooms are very smart and comfortable. We were treated to a great fireworks display from our hotel windows. There were traditional dancers entertaining us at breakfast. We were told that taxi's would be impossible to get, but we were fortunate to get taxi's right outside the door to take us to the Ferry. There's a very nice craft brewery a few streets away which we walked to for a beer and dinner.

Reviewed June 19, 2020

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9.2
Exceptional
Sam from Malta
Family with young children
Junior Suite
Stayed 2 nights in November 2018

Fantastic Find”

The staff at Mezzo are fantastic, they all come to know my sons name and greeted him all the time, he's only 3 so he felt like a rock star. The Hotel is clean, comfortable and out of the the busy road noises, you'll need to tell most drivers it's near Castle Peak as many grab drivers haven't herd of the hotel yet as I believe it's still new-ish. The breakfast selection is solid but unfortunately the pancakes were alwa cold and soggy, we did have fresh to order omlettes and they were delicious, they have a good selection of filipino foods for the local taste and more westerns options like cereal, toast and as above the omelettes. WiFi here is fantastic! I was very impressed and the signal was excellent all over the hotel, they have a pool that's a nice perk and a shop selling your everyday items, but they only open at 11am and that's a bit of a pain when you get up early.

Reviewed December 06, 2018

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10.0
Exceptional
Danny from United States
Couple
Superior - 2 Adults
Stayed 1 night in October 2019

Perfect location”

This is always one of my favorite locations to stay at whenever I’m visiting Cebu Philippines. The staff is always friendly and very willing to help with any requests. We had the breakfast added on to our stay as always, however I found the selection of foods was not as plentiful as it had been in the past. It might’ve had something to do with the lack of tour groups. But I always found in the past we had a huge selection of food options. Plus, on this visit I actually had to pay for my cappuccino. Last time it was included in the breakfast. Other than that, this location is really a perfect spot! The value is definitely one of the reasons why I like staying here.

Reviewed November 07, 2019

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9.2
Exceptional
James from United States
Couple
De Luxe
Stayed 1 night in November 2018

Exceeded expectations!”

Had an overnight stay here and was completely surprised. We stay at a lot of hotels in Cebu, and this was the best yet. Everything was great! Kudos to the restaurant staff especially. The dinner buffet was superb!

Reviewed November 12, 2018

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7.2
Very good
shella from Indonesia
Family with young children
Premiere Suite
Stayed 2 nights in January 2020

3 Star Hotel”

When the first we check in about 7:30PM, the reception said the room it’s not ready yet, and we are complained because this is our first hotel in the late night time they not prepared their room! After debating, they finally check us in immediately. A lot of people who still waiting their room ready, hope the hotel notice it and improve their service. The breakfast is good. Walk in price is P450/ person. We booked deluxe room and the room is spacious, they not provide the keetle in our room. There is good english school also in 10th floor, the name is SOP with high quality standards of teacher and clean spaces. We can learn english with our kids while travelling around Cebu city. They accepted 3 y.o-adult ages!

Reviewed January 27, 2020

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10.0
Exceptional
Jenny from Philippines
Couple
Junior Suite
Stayed 1 night in March 2018

Excellent stay”

We will definitely back at Mezzo hotel. Staff are acomodating, lot of choices for their buffet breakfast, Facilities are good. Overall, We will give high rating for this hotel.

Reviewed March 07, 2018

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9.2
Exceptional
Ayla-May from Australia
Couple
Deluxe 1 Bedroom Suite
Stayed 4 nights in January 2019

Great location and great hotel”

The location of the hotel was great- less than 100 PHP from the Ayala Mall and around the corner from some great day spas (we found the best at the Castle Peak Hotel). The room was large and had a bath which was a great perk.. the other thing we really liked was the fact that security took down the details of every driver/taxi that dropped off/picked up guests from the hotel to ensure their safety and in case you forgot something in the car. Most of the staff were awesome and very friendly, however on checking in we found the front counter staff to not be very interested in getting us to our room quickly. After arriving just after 2pm we were told to sit and wait while our room was checked to ensure it was ready. Approx 10 mins later my husband approached the front desk to ask about WiFi and while there were 4 ladies behind the desk, only 1 was working while the other 3 chatted.. after asking about the WiFi and being told to wait, another group entered the hotel to check in and they were quickly attended to and taken to their room whilst we waited.. we wouldn’t normally have an issue with this, however after waiting for almost half an hour and not being answered about the WiFi query, this was not a good start to our stay.. Other than the front desk staff, all of the other staff were lovely and very attentive, in particular we found Jeffy in the dining area, Ricky (concierge/bag handling and possibly cleaning) and the security staff out the front to be standout staff members who were always lovely, attentive and went above their duties to ensure we had an enjoyable stay! We would stay here again however would hope the front desk staff would be more efficient and approachable.

Reviewed January 13, 2019

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8.0
Excellent
Pamela from United States
Couple
Junior Suite
Stayed 1 night in June 2019

good value”

good price and pretty decent quality for a one-night stay in Cebu City. close to local food spots. check-in and check-out processes were slow (island time?), though went smoothly.

Reviewed July 05, 2019

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8.8
Excellent
Yonat from United States
Couple
De Luxe
Stayed 1 night in August 2017

The hotel is clean and the staff accomodating and fast helping.”

We booked a DELUXE room through AGODA two months in advance and requested a large bed and lower floor because we needed to use the stairs.(NONE OF WHICH WAS DONE... WE DID NOT EVEN GET A RESPONSE FROM AGODA OR THE HOTEL) When we got there they had a room on the 6th floor. than they said all the Deluxe rooms were on the 5th floor we went up and the room had a double and a single bed in it and was beautiful. It was hard to go up those stairs so I immediately asked to change to a lower floor room 419 was assigned to us. The room was NOT a DELUXE room. We asked to get compensation back because we stayed in a smaller room but they refused saying we need to speak to a manager who was not there.....If I make requests and AGODA or the HOTEL don't taker any responsibility... why book through you??? I have booked many hotels throughout the years with AGODA and this is the first time I am disappointed.... Please let me know if you can do something regarding this issue.

Reviewed August 23, 2017

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9.2
Exceptional
philip from United Kingdom
Couple
Junior Suite
Stayed 1 night in October 2018

Excellent”

Spacious, clean, well equipped rooms and the best staff u could hope for, will definitely return on our next Cebu trip

Reviewed October 07, 2018

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6.0
Graham from United Kingdom
Couple
Deluxe 1 Bedroom Suite
Stayed 2 nights in June 2018

Nice hotel but no Guest Experience”

We are hotel reviewers as a couple and we enjoy to have good hotel experience every time I am visiting Cebu from UK. The Mezzo staff have a 'Cavalier' attitude. It was like we did not exist. We were checked in to a room with an old and damaged Air Con unit. The room was ok but the temperature was awful. I cannot use the telephone to ask help as there was no numeration to call anybody. A girl at reception assured that a technician would come. We waited 1.5 hours ! No-one will help us. They were 4 staff but one was constantly on the phone, two counting money and one other appeared to be in a dream world. We were moved room to find blood on the sheets. We went for morning breakfast. I was charged P800 even though AGODA states FREE BREAKFAST. I was informed the hotel cannot refund because booking is AGODA ?? We checked out as we felt we were being closely monitored by staff every time we walk past. Not good experience here.

Reviewed June 09, 2018

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10.0
Exceptional
SAMANTHA
Family with young children
Superior - 2 Adults
Stayed 2 nights in February 2019

Very nice”

Kind staff, nice pool, very nice room We loved our stay at Mezzo. Near sm and IT PARK and Ayala. But no 7/11 or convenience store nearby

Reviewed February 21, 2019

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8.8
Excellent
Guy from United States
Business traveler
Junior Suite
Stayed 1 night in February 2019

Excellent”

If you have the tea kettle in the room, leave the adapter so I don't have to call the front desk to have one delivered to the room.. If you have a Safe in the room, provide the instructions to use it, so I don't have to call the front desk to have someone come to show you how to use it. If you have Room Service, provide a menu to order from, I'm not calling for room service and asking whats on the menu. 17 employees in the dinning room for breakfast. So many they are in the way..... more employees than guests This is a great Hotel but a few common sense actions would save the guest a lot of hazzle.

Reviewed February 03, 2019

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8.0
Excellent
Vinay from Singapore
Couple
Deluxe 1 Bedroom Suite
Stayed 1 night in February 2018

business hotel closer to the city”

nice business hotel - closer to the cebu port or the airport. A nice place for a 1-2 days stay

Reviewed March 31, 2018

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10.0
Exceptional
Russell from Philippines
Couple
Premiere Suite
Stayed 1 night in December 2018

Fantastic”

Perfect place for business and pleasure. The facilities are globally competitive. Access to major business destinations are viable. But for food needs further enhancement. It's not bad but the menu choices do not give justice to the price being pegged. Again, they ain't bad but just needs improvement.

Reviewed February 06, 2019

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10.0
Exceptional
SuJin from South Korea
Couple
Junior Suite
Stayed 1 night in June 2018

perfect!”

Very nice door keeper and security guard. People working in concierge desk were not very polite but it was ok. The breakfast was similar to Chinese food wich was ok and the coffee was two thumbs up!!! The room was very clean, cozy and comfortale. It was 10 - 15 mins to Ayala mall by walking. Highly recommanded hotel.

Reviewed June 11, 2018

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8.0
Excellent
Mary from Philippines
Couple
Superior - 2 Adults
Stayed 1 night in September 2017

4 stars”

The place is so convenient. Room is spacious and neat. Customer service is good. Located in the heart of the city, so close to everything. However, they need to improve more about their room needs since it's a new hotel, not all things are available in the room yet you may request. But overall giving it 4 stars!

Reviewed October 21, 2017

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7.6
Very good
Ma from Philippines
Family with young children
De Luxe
Stayed 2 nights in December 2019

Nice Hotel”

The hotel itself is nice for its price. Breakfast was good and though their ala carte menu was limited but food was delicious. The con for this hotel is the c-in and c-o process. There were 3 front desk ladies when we checked in but only 1 can check the booking then you get them passed on to the second one for your room. Though the 3rd lady was not doing anything, she could not assist because she is only for check out. When we checked out, we needed to wait for more than 30 minutes because there was only 1 person checking and giving clearance for check out. The queue of checking out guests piled up because of this.

Reviewed December 28, 2019

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