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Mercure Serpong Alam Sutera Hotel
Queen Superior Room - Guestroom, Mercure Serpong Alam Sutera Hotel in Tangerang
a patio area with chairs and umbrellas, Mercure Serpong Alam Sutera Hotel in Tangerang
a living room filled with furniture and flowers, Mercure Serpong Alam Sutera Hotel in Tangerang
a room with a table, chairs, and a large window, Mercure Serpong Alam Sutera Hotel in Tangerang
Swimming pool [outdoor], Mercure Serpong Alam Sutera Hotel in Tangerang
a living room with a pool and a balcony, Mercure Serpong Alam Sutera Hotel in Tangerang

Removed from saved list

8.4

Excellent

1,550 reviews

1,550 reviews

Housekeeping55
Breakfast25
Shops12
See map

8.8

Excellent

Location rating score

Excellent location - 1.52 kilometers from city center
Parking
FREE
Popular landmarks
Summarecon Mal Serpong 2.6 km
Scientia Square Park (SQP) 4.3 km
Supermal Karawaci 5.3 km
Teras Kota Mall BSD City 5.4 km
TangCity Mall 6.0 km
Indonesia Convention Exhibition (ICE) 6.5 km
AEON Mall BSD City 6.8 km
Museum Benteng Heritage 7.8 km
Al-AZhom Mosque 8.3 km
Nearby landmarks
Omni Hospital Alam Sutera 100 m
Living World 150 m
Total Buah Segar Alam Sutera 150 m
Lotte Mart Wholesale 250 m
Pasar 8 510 m
Alam Sutera Sports Center 880 m
Flavor Bliss 950 m
RS St. Carolus Summarecon Serpong 1.1 km
Situ Pondok Jagung 1.5 km
Lake Club House 1.6 km

Mercure Serpong Alam Sutera Hotel

Jl Alam Sutera Boulevard Kav23, Alam Sutera, Tangerang, Indonesia, 15325 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Alam Sutera part of Tangerang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous AEON Mall BSD City. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Daily housekeeping

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Golf course [on-site]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Tangerang are being booked every minute!
Value for money8.2
Location rating8.8
Nearest airportSoekarno-Hatta International Airport (CGK)
Distance to airport13.0 km

Rooms available at Mercure Serpong Alam Sutera Hotel

Excellent
Room comfort & quality

8.3

Queen Superior Room
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Privilege Twin
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Privilege Queen
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Superior Queen Pool View
...
  • Room size: 26 m²/280 ft²
  • Pool view
  • 1 queen bed
Enter dates to see prices
Privilege Room
...
  • Room size: 32 m²/344 ft²
  • Shower
Enter dates to see prices
Privilege Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 26 m²/280 ft²
  • Shower
Enter dates to see prices
Prestige Double Bed Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Premium Twin
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Serpong Alam Sutera Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 363000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Serpong Alam Sutera Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Serpong Alam Sutera Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Tangerang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Serpong Alam Sutera Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Mercure Serpong Alam Sutera Hotel. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 178000 IDR for adults and 79860 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Mercure Serpong Alam Sutera Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Mercure Serpong Alam Sutera Hotel. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Mercure Serpong Alam Sutera Hotel?

On-site venues and convenient event services make Mercure Serpong Alam Sutera Hotel an ideal choice for hosting events such as seminars and meetings. An extensive range of facilities and services including free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Mercure Serpong Alam Sutera Hotel?

Mercure Serpong Alam Sutera Hotel is located in Alam Sutera, famous for good restaurants such as Bandar Djakarta Alam Sutera, Onokabe and Kayu Kayu Restaurant.

What popular shopping places are close to Mercure Serpong Alam Sutera Hotel?

Located in the Alam Sutera area, Mercure Serpong Alam Sutera Hotel is close to great shopping choices like Living World and Flavor Bliss.

See map

Explore the neighborhood

What people love about Mercure Serpong Alam Sutera Hotel

  • 10

    Exceptional
    Cleanliness

    "Clean room, friendly staff, good spread breakfast, walking distance to the shopping mall"

    ALI

    |

    September 21, 2022

  • 10

    Exceptional
    Staff 

    "Spotless clean room, friendly and helpful staff, good spread of buffet breakfast."

    ALI

    |

    June 15, 2022

  • 9.2

    Exceptional
    Location

    "Nice pool, near the mall"

    melwani

    |

    December 29, 2022

Overall rating:

8.4

Excellent
1,550 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.8
Read all reviews >
What travelers say they love:
The hotel is clean and staffs are well mannered and helpful.
Edwin from Singapore
Solo traveler
More about Mercure Serpong Alam Sutera Hotel

More about Mercure Serpong Alam Sutera Hotel

Mercure Serpong Alam Sutera Hotel

Getting in and around Tangerang is a breeze when staying at Mercure Serpong Alam Sutera Hotel, located just minutes away from the city center.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Tangerang even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Mercure Serpong Alam Sutera Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Mercure Serpong Alam Sutera Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Mercure Serpong Alam Sutera Hotel has a selection of cuisine types including halal options.
A memorable night with your travel companions can be had without going far, at the hotel's bar. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage and spa. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Breakfast

41 mentions

Housekeeping

39 mentions

Swimming Pool

26 mentions

Food & Dining

24 mentions

Languages spoken
  • English
  • Indonesian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Spa
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Kids facilities
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Adult-only property
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site
Mint And Pepper Restaurant
  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jl Alam Sutera Boulevard Kav23, Alam Sutera, Tangerang, Indonesia, 15325
Excellent
Location

8.8

Airports
  • Soekarno-Hatta International Airport (CGK)
    13.0 km
  • Halim Perdanakusuma International Airport (HLP)
    26.0 km
Public transportation
  • Tanah Tinggi
    7.7 km
  • Tangerang Railway Station
    7.8 km
Hospital or clinic
  • Omni Hospital Alam Sutera
    100 m
Shopping
  • AEON Mall BSD City
    6.8 km
Convenience store
  • Alfamart
    220 m
Cash withdrawal
  • ATM
    60 m

What's nearby

Popular landmarks
  • Summarecon Mal Serpong
    2.6 km
  • Scientia Square Park (SQP)
    4.3 km
  • Supermal Karawaci
    5.3 km
  • Teras Kota Mall BSD City
    5.4 km
  • TangCity Mall
    6.0 km
  • Indonesia Convention Exhibition (ICE)
    6.5 km
  • AEON Mall BSD City
    6.8 km
  • Museum Benteng Heritage
    7.8 km
  • Al-AZhom Mosque
    8.3 km
Nearby landmarks
  • Omni Hospital Alam Sutera
    100 m
  • Living World
    150 m
  • Total Buah Segar Alam Sutera
    150 m
  • Lotte Mart Wholesale
    250 m
  • Pasar 8
    510 m
  • Alam Sutera Sports Center
    880 m
  • Flavor Bliss
    950 m
  • RS St. Carolus Summarecon Serpong
    1.1 km
  • Situ Pondok Jagung
    1.5 km
  • Lake Club House
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-15 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee363000 IDR
  • Travel time to airport (minutes)60
Extras
  • Breakfast charge (unless included in room price)178000 IDR
The property
  • Local Tax ID/ Rental License11
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 171
  • Room voltage220
  • Year property opened2013

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Serpong Alam Sutera Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.6
Facilities8.3
Location8.8
Room comfort and quality8.3
Service8.5
Value for money8.2
High score for Tangerang
Rating
9+ Exceptional (241)
8-9 Excellent (162)
7-8 Very Good (252)
6-7 Good (66)
<6 Below Expectation (57)
Time of the year
Mar - May (204)
Jun - Aug (189)
Sep - Nov (187)
Dec - Feb (198)
All guests (1,550)
All room types
All languages

Show reviews that mention 

Showing 778 verified guest comments
12345
10.0
Exceptional
Ronna from Indonesia
Solo traveler
Queen Superior Room
Stayed 1 night in June 2021

Great location and accommodating staff!”

Took advantage of the downtown location to walk to dinner, check out a couple galleries, and have drinks. It was great. Service top notch as always. Bed comfort can not be beat. Kuddos to Ms Evi!

Reviewed June 29, 2021

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Dear Ronna, Thank you very much to spend your valuable time to give us review concerning your recent stay. We are so happy that your recent stay was memorable. your wonderful review definitely will share to all the team especially evi. I believe it will motivate her to keep up the good review. Thank you very much and hope to see you soon. Our Best Regards, Jessica Uekermann General Manager

Responded July 08, 2021
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Bernadetha from Indonesia
Family with teens
Queen Superior Room
Stayed 1 night in February 2020

Enjoy & Comfort”

A good place to stay. The room & pool are clean and cozy. And the staff are kind and friendly. The location nearby the mall, hospital, and market. You will be having much fun at this hotel.

Reviewed April 25, 2021

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Dear Bernadetha, Thank you very much to share your wonderful experience to other traveler. We are glad to know that you found our location convenience for your stay. which you can find shopping mall and culinary nearby our hotel. your compliment hospitality our staff definitely will share with them which I believe it will motivate them to keep up the good work. Once again thank you so much and see you soon Our Best Regards, Jessica Uekermann General Manager

Responded April 27, 2021
Mercure Serpong Alam Sutera Hotel
9.2
Exceptional
Indri from Indonesia
Solo traveler
Queen Superior Room
Stayed 1 night in November 2020

Great Room, Standard Service”

The room is really good, even the superior room is spacious, nice, well lit, with good amenities, the location also great, but comparing to my other stays before the pandemic, the service is kind of less than I expected for a four star hotel. The staffs are friendly and helpful, however, guess because of the pandemic, it seems that they are under staff. I stayed from Friday - Monday, and when I arrived, there is no one to stand by near the door to help me take out all my belongings from the car. There is this security check post, but it's not being used as well. For the pandemic precaution, they do provide hand sanitizers with adequate numbers in public spaces, the staff also used proper masks and face shields, and they do provide one for the guests when you ask, there is also an automatic infrared thermometer to check your temperature without touching it. But then unfortunately, there is no one stand by at the elevator, and since there are always ignorant people everywhere, including some of the guests, despite the clear warning for 2 people only inside the elevator, often, there are more than 2 people inside and they are not from the same group, and I never seen the elevator being cleaned as often as it should be. And because they are under staff, it affects their service quality, too, it's getting hard to reach them by phone, there were several times, where I want to borrow scissors, and I have to call all the line they provided, but none being answered, and it happened more than 4 times, until I have to call the security line just to get someone at the phone. The receptionist was often have more than 2 queuing line every time I saw them, and most of the time don't expect anybody to open the door for you. No I don't ask to be treated like a queen, since I'm used to do everything on my own, but I stayed in Mercure (both Mercure Alam Sutera and other Mercure Hotels) before and I know their usual standards, and even though I know that because of this pandemic the

Reviewed November 18, 2020

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Dear Value Guest, Thank you for staying at Mercure Serpong Alam Sutera and especially for sharing your review related to your stay. We have taken careful notes of your feedback for the service level given by our associates during stay with us; please allow me to express my sincerest apologies. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to our standards. please rest assured that we have immediate evaluated the elements of your concern with our Department heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manager

Show more
Mercure Serpong Alam Sutera Hotel
9.2
Exceptional
Indri from Indonesia
Solo traveler
Queen Superior Room
Stayed 2 nights in November 2020

Great Room Standard Service”

The room is really good, even the superior room is spacious, nice, well lit, with good amenities, the location also great, but comparing to my other stays before the pandemic, the service is kind of less than I expected for a four star hotel. The staffs are friendly and helpful, however, guess because of the pandemic, it seems that they are under staff. I stayed from Friday - Monday, and when I arrived, there is no one to stand by near the door to help me take out all my belongings from the car. There is this security check post, but it's not being used as well. For the pandemic precaution, they do provide hand sanitizers with adequate numbers in public spaces, the staff also used proper masks and face shields, and they do provide one for the guests when you ask, there is also an automatic infrared thermometer to check your temperature without touching it. But then unfortunately, there is no one stand by at the elevator, and since there are always ignorant people everywhere, including some of the guests, despite the clear warning for 2 people only inside the elevator, often, there are more than 2 people inside and they are not from the same group, and I never seen the elevator being cleaned as often as it should be. And because they are under staff, it affects their service quality, too, it's getting hard to reach them by phone, there were several times, where I want to borrow scissors, and I have to call all the line they provided, but none being answered, and it happened more than 4 times, until I have to call the security line just to get someone at the phone. The receptionist was often have more than 2 queuing line every time I saw them, and most of the time don't expect anybody to open the door for you. No I don't ask to be treated like a queen, since I'm used to do everything on my own, but I stayed in Mercure (both Mercure Alam Sutera and other Mercure Hotels) before and I know their usual standards, and even though I know that because of this pandemic the

Reviewed November 18, 2020

See room deals

Dear Value Guest, Thank you for staying at Mercure Serpong Alam Sutera and especially for sharing your review related to your stay. We have taken careful notes of your feedback for the service level given by our associates during stay with us; please allow me to express my sincerest apologies. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to our standards. please rest assured that we have immediate evaluated the elements of your concern with our Department heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manage

Show more
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Fransiscus from Indonesia
Family with young children
Queen Superior Room
Stayed 1 night in February 2022

Great hotel for staycation, business, or others”

Great hotel with best location, you can walk to reach mall, food area (Flavor Bliss). Beside hospital (EMC Hospital). Just stay at your room or use hotel facilities such as swimming pool, cafe/restaurant.

Reviewed February 13, 2022

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Dear Fransiscus, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our location. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Responded February 16, 2022
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Agung from Indonesia
Family with young children
Privilege Twin
Stayed 2 nights in December 2020

Welcoming with the smile...”

Since we're entering the lobby, the door man welcoming us with the greatest smile. The receptionist also served us with the efficient way. The hotel provides the best facilities with health protocol...

Reviewed December 26, 2020

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Dear Agung, Thank you very much for your wonderful review that you have posted. We are so happy to know that your recent stay was memorable. your wonderful review definitely will share to our entire team which I believe it will motivate them to keep up the good work. Our Best Regards, Jessica Uekermann General Manager

Responded December 28, 2020
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Novi from Indonesia
Family with young children
Queen Superior Room
Stayed 1 night in October 2021

Hotel near to the mall”

Very clean room, nice hotel but a little bit uncomfortable with mineral water compliment in the pitcher. Overall nice and cozy hotel to stay.

Reviewed May 28, 2022

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Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your valuable review here on the Agoda, especially for choosing our hotel as your residence during your visit to Alam Sutera. I am very pleased to read your wonderful comments about how enjoyable your stay was because of our hospitality, room cleanliness, nice breakfast and fast service. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Responded June 10, 2022
Mercure Serpong Alam Sutera Hotel
9.6
Exceptional
Christiany from Indonesia
Couple
Superior Twin Room
Stayed 3 nights in April 2021

Strategic location, relaxing time”

The hotel is surrounded by a food market (Flavor Bliss and Pasar Delapan) and a mall (Living World) within walking distance. The hotel staff is friendly and responsive to our needs. During our stay, every evening was raining; the hotel staff lends us an umbrella to go out. Thank you for making our stay comfortable.

Reviewed April 16, 2021

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Dear Ms Christiany, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jessica Uekermann General Manager

Responded August 05, 2021
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
LAKSMI from Indonesia
Family with young children
Queen Superior Room
Stayed 2 nights in January 2021

best friendly services ”

all staff at the Hotel are totally friendly,, only queueing when check-in, perhaps need to add some front desk during peak season.

Reviewed January 28, 2021

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Dear Valued Guest, Thank you very much for your review. we are so happy to know that you felt satisfied with friendliness of our team member. However we do apologies in regards check in experience that you made a bit waiting longer. we take a noted your review for our improvement. Once again thank you so much and hope to see you again in the future Our Best Regards, Jessica Uekermann General Manager

Responded February 03, 2021
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
ALI from Indonesia
Group
Queen Superior Room
Stayed 1 night in October 2021

Exceptional”

Spotless clean room, friendly and helpful staff, good spread of buffet breakfast.

Reviewed June 15, 2022

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Dear Mr. Ali, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are also very delighted to read that you satisfied with the cleanliness of our room, the friendly and helpful of our staff as well as the good breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Responded June 16, 2022
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
MEI from Taiwan
Business traveler
Queen Superior Room
Stayed 4 nights in July 2019

Exceptional”

It’s perfect stay and everything is good no matter environment, room, service and breakfast. I enjoyed it a lot.

Reviewed July 20, 2019

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Dear Mei, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Responded July 24, 2019
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Jun from Thailand
Couple
Privilege Queen
Stayed 1 night in January 2018

good price”

good price, i think in serphoing mercure is no1 if you wanna go to serpong useing the that hotel

Reviewed January 26, 2019

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Dear Jun, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Responded January 31, 2019
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Lim from Malaysia
Business traveler
Queen Superior Room
Stayed 1 night in January 2020

As usual.”

Everything is fine as usual. Travelled for second time and second stay. Still satisfied with this hotel and their service.

Reviewed February 05, 2020

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9.6
Exceptional
yell from Indonesia
Family with young children
Queen Superior Room
Stayed 1 night in June 2019

It was awesome stayed 1 night to celebrate my husband's birthday”

It was unforgettable moment I given to my beloved husband, And Mercure staff support the plan I made. We really appreciated for Ms Ita and team who given full support to succeed the plan Thank a million :)

Reviewed June 27, 2019

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Dear Yell, Thank you for your candid and wonderful feedback. We are pleased to know that we have been part of your satisfactory stay. Your compliments about our associates and their hospitality have been passed on to them and they are thankful for your positive feedback. It’s always great to hear from our guests how much they have enjoyed both our product & services. Your compliments will only motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Cyril Mas General Manager

Responded July 08, 2019
Mercure Serpong Alam Sutera Hotel
9.2
Exceptional
Sebastien from France
Business traveler
Privilege Queen
Stayed 2 nights in March 2019

Another business stay for meeting around Tangerang and Jakarta”

Still as good as before. Remains consistent overall in the quality. Since i have stayed many times i will be the picky one and highlight that some details could have been done better: towels quite smelly on the first day (make sure the linen smells fresh), shower drain not working well and it was filling up like a pool which really isn't a great feeling (maybe a bit of preventive maintenance there would solve the issue), tea selection not refilled between first day and second (room service came over and that's probably one item in the check list that was missed). Besides this I was still happy with the stay, the mall next door has a lot to offer, so overall my preferred choice for stay in the area.

Reviewed March 21, 2019

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Dear Sebastien, I am thrilled to learn that you have enjoyed our hotel and we are glad to know that you have been benefited from our strategic location. I would also like to apologize regarding towels quality, shower drain in your room and tea refill. I have taken notes of these comments and passed on to the respective departments for further review and improvements. Once again thank you for your comment, this helps us to improve our services and I hope to welcome you again in our hotel in the future. Our Best Regards, Cyril Mas General Manager

Responded November 07, 2019
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Jooyeol from South Korea
Business traveler
Privilege Queen
Stayed 6 nights in April 2018

Good price, good location”

There are plenty of restaurants right across the hotel.

Reviewed February 14, 2019

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Dear Jooyeol, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Responded February 26, 2019
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Lila from Indonesia
Family with young children
Queen Superior Room
Stayed 1 night in September 2021

Best”

All good too bad we were staying at ppkm era so the pool is closed for guest

Reviewed January 07, 2022

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Dear Lila, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your review, especially for staying with us during your visit to Alam Sutera. We do apologize for the inconveniences caused due to the closed swimming pool. Your concern will be shared the the management for our future improvements. We sincerely wish we could have served you with the best experience, therefore please let us welcome you back at the hotel on your next visit to Alam Sutera, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Responded January 08, 2022
Mercure Serpong Alam Sutera Hotel
9.2
Exceptional
Lim from Malaysia
Business traveler
Queen Superior Room
Stayed 2 nights in May 2019

Satisfied”

Everything was fine from Check in until I checked myself out. The service they provided is very good. Their swimming pool is under maintenance till July 2019 (if not mistaken), but the somehow collaborate with the sport center nearby that area for customer who wish to swim or doing other sports. They do provide shuttle bus to the sport center, everything for free of course. There is a mall named LivingWorld nearby, not a huge one but enough for grabbing some and there are a lot of restaurants. Beside the hotel is a private hospital, and there are a lot of shops outside the hotel, everything is "walkable". I'm truly satisfied with this hotel.

Reviewed May 11, 2019

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Dear Lim, Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Responded May 14, 2019
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
Alvina from Indonesia
Group
Superior Twin Room
Stayed 1 night in March 2022

Best!”

It has the best room and services

Reviewed March 19, 2022

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Dear Alvina, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Responded June 07, 2022
Mercure Serpong Alam Sutera Hotel
10.0
Exceptional
HENDRA from Indonesia
Couple
Superior Twin Room
Stayed 1 night in June 2022

Nice hotel”

Very nice hotel, nice location, and nice service

Reviewed June 13, 2022

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Dear HENDRA, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying at our hotel to spend your quality time with your loved ones. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality. Your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to be welcoming you and your family back at the hotel at the soonest time. Thank you and best regards, Jessica Uekermann General Manager

Responded June 13, 2022
Mercure Serpong Alam Sutera Hotel
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