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Exterior view, Mercure Pontianak Hotel in Pontianak
Deluxe King Room - Bed, Mercure Pontianak Hotel in Pontianak
a large building with a sign on the side of it, Mercure Pontianak Hotel in Pontianak
a man and woman standing next to each other, Mercure Pontianak Hotel in Pontianak
a large swimming pool in a large building, Mercure Pontianak Hotel in Pontianak
a woman laying on a bed with flowers, Mercure Pontianak Hotel in Pontianak
a woman holding a flower in her hand, Mercure Pontianak Hotel in Pontianak

Removed from saved list

8.1

Excellent

963 reviews

963 reviews

Housekeeping27
Breakfast9
Shops4
See map
See map

8.4

Excellent

Location rating score

Excellent location - 820 meters from city center
Parking
FREE
Popular landmarks
Ayani Mega Mall 220 m
Digulis Monument 420 m
Museum Negeri Pontianak 610 m
Betang House 2.0 km
Keraton Kadriah 2.7 km
Saint Joseph Cathedral 2.9 km
Kapuas Square 3.5 km
Masjid Jami At 3.8 km
Masjid Raya Mujahidin 4.9 km
Equator Monument 6.6 km
Nearby landmarks
Parkir Hotel Mercure
Parkir Dealer Toyota 40 m
Motor Cicle Parking Area 120 m
Parkiran Mobil Politeknik negeri Pontianak 150 m
Parkiran POLNEP 180 m
Ayani Mega Mall 220 m
Mega Mall Parking Area 290 m
Taman Catur Untan 330 m
Untan 330 m
Tugu Digulist 410 m

Mercure Pontianak Hotel

Jalan Jenderal Ahmad Yani, 91 West Kalimantan, Pontianak City Center, Pontianak, Indonesia, 78124 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pontianak City Center part of Pontianak, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

220 meters to Ayani Mega Mall

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Bicycles

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Pontianak every 6 minutes on Agoda.com
Value for money8.0
Distance to city center6,7 km
Location rating8.4
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport12.3 km

Rooms available at Mercure Pontianak Hotel

Very good
Room comfort & quality

7.9

Superior King Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed or 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 double bed or 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed or 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed or 1 double bed
Enter dates to see prices
Suite
...
  • Room size: 75 m²/807 ft²
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
King Bed Suite
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Deluxe Double Room
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Pontianak Hotel?

Check-in is from 12:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Pontianak Hotel?

Mercure Pontianak Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Pontianak Hotel has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Pontianak with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mercure Pontianak Hotel?

Adults can enjoy breakfast offered with an additional charge of 85715 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Pontianak Hotel?

Mercure Pontianak Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Pontianak Hotel?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Mercure Pontianak Hotel?

Mercure Pontianak Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Mercure Pontianak Hotel?

Mercure Pontianak Hotel’s neighborhood is Pontianak City Center which includes popular restaurants such as A Hin Chai Kue Panas Siam, Abang Kepiting Restaurant and Pondok Kakap.

What popular shopping places are close to Mercure Pontianak Hotel?

Mercure Pontianak Hotel is located in Pontianak City Center area which features shopping places such as Ayani Mega Mall and Supermarket Kaisar.

What are popular attractions near Mercure Pontianak Hotel?

Mercure Pontianak Hotel is located in Pontianak City Center area, which is famous for attractions such as Museum Negeri Pontianak, Equator Monument and Masjid Raya Mujahidin.

What popular natural sightseeing spots are close to Mercure Pontianak Hotel?

Mercure Pontianak Hotel is located within Pontianak City Center, which makes it conveniently close to natural sights including Hutan Silva UNTAN and BaseCamp.

See map

Explore the neighborhood

What people love about Mercure Pontianak Hotel

  • 10

    Exceptional
    Staff 

    "Rooms are very clean and staff is very helpful and friendly."

    bazil

    |

    December 22, 2022

  • 8

    Very good
    Cleanliness

    "The hotel is clean and convent."

    Timothy

    |

    April 14, 2022

  • 8

    Very good
    Location

    "Conveniently located within walking distance to a nice modern mall."

    Aloysius

    |

    January 22, 2023

Overall rating:

8.1

Excellent
963 reviews
Cleanliness
8.2
Facilities
7.9
Location
8.4
Read all reviews >
What travelers say they love:
Nice hotel to stay with great location
Hartarto from Indonesia
Business traveler
More about Mercure Pontianak Hotel

More about Mercure Pontianak Hotel

Mercure Pontianak Hotel

Wake up to the wonder of Pontianak with a stay at Mercure Pontianak Hotel, located only minutes from the heart of the city.
The facilities and services provided by Mercure Pontianak Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Pontianak.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Pontianak Hotel. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Mercure Pontianak Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Pontianak Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Have fun at night with your travel companions right at the hotel's bar.
Guests of Mercure Pontianak Hotel can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Pontianak Hotel. Pamper and indulge yourself with a visit to the massage. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

This is your chance to explore all that Pontianak has to offer. Pose in front of Equator Monument located 6.5 km away, and you can always show your friends the time you went to Pontianak.

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Amenities and facilities

Very good
Facilities

7.9

Most talked about facilities

Housekeeping

52 mentions

Breakfast

27 mentions

Swimming Pool

12 mentions

Internet

12 mentions

Languages spoken
  • English
  • Indonesian
  • Malay
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • On-site entertainment
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Accessible by stairs
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Extra long bed
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Linens
  • Locker
  • Mini bar
  • Mobile hotspot device
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shared bathroom
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Ebony
  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jalan Jenderal Ahmad Yani, 91 West Kalimantan, Pontianak City Center, Pontianak, Indonesia, 78124
Excellent
Location

8.4

Airports
  • Supadio Airport (PNK) - Indonesia
    12.3 km
  • Kuching International Airport (KCH) - Malaysia
    203.9 km
Hospital or clinic
  • Tanjungpura University Hospital
    1.1 km
Shopping
  • Ayani Mega Mall
    220 m
Convenience store
  • Indomaret
    910 m
Cash withdrawal
  • ATM
    190 m

What's nearby

Popular landmarks
  • Ayani Mega Mall
    220 m
  • Digulis Monument
    420 m
  • Museum Negeri Pontianak
    610 m
  • Betang House
    2.0 km
  • Keraton Kadriah
    2.7 km
  • Saint Joseph Cathedral
    2.9 km
  • Kapuas Square
    3.5 km
  • Masjid Jami At
    3.8 km
  • Masjid Raya Mujahidin
    4.9 km
  • Equator Monument
    6.6 km
Nearby landmarks
  • Parkir Hotel Mercure
  • Parkir Dealer Toyota
    40 m
  • Motor Cicle Parking Area
    120 m
  • Parkiran Mobil Politeknik negeri Pontianak
    150 m
  • Parkiran POLNEP
    180 m
  • Ayani Mega Mall
    220 m
  • Mega Mall Parking Area
    290 m
  • Taman Catur Untan
    330 m
  • Untan
    330 m
  • Tugu Digulist
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 21 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-in until14:00
  • Check-out from12:00
  • Check-out until14:00
  • Reception open until00:00
Getting around
  • Airport transfer fee150000 IDR
  • Distance from city center6,7 km
  • Travel time to airport (minutes)24
Extras
  • Breakfast charge (unless included in room price)85715 IDR
  • Daily Internet/Wi-Fi fee0 IDR
The property
  • Local Tax ID/ Rental License06.674.855.9-701.000
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 265
  • Year property opened2007
Parking
  • Daily parking fee0 IDR

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Reviews of Mercure Pontianak Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.2
Facilities7.9
Location8.4
Room comfort and quality7.9
Service8.2
Value for money8.0
High score for Pontianak
Rating
9+ Exceptional (129)
8-9 Excellent (139)
7-8 Very Good (250)
6-7 Good (81)
<6 Below Expectation (72)
Time of the year
Mar - May (161)
Jun - Aug (163)
Sep - Nov (191)
Dec - Feb (156)
All guests (963)
All room types
All languages

Show reviews that mention 

Showing 671 verified guest comments
12345
10.0
Exceptional
Bong from Malaysia
Family with young children
Superior King Room
Stayed 1 night in February 2019

Clean, good environment”

Room is big and clean. Nearest hotel to airport. 2 mins walk to Mart. Everything is good and this is my second time stay at this hotel.

Reviewed February 09, 2019

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Dear Mr. Bong Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention and We will share your valuable comments to our teams, especially to Housekeeping department. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muh. Ferry FAHLEVY Front Office Manager

Responded February 13, 2019
Mercure Pontianak Hotel
10.0
Exceptional
STEPHEN from Indonesia
Family with teens
Superior King Room
Stayed 2 nights in November 2021

Good hotel.”

excellent breakfast. tasty and so much variety. I would surely stay at Mercure Pontianak again. Rooms and facilities are also good.

Reviewed December 03, 2021

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Dear Mr. Stephen, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 16, 2022
Mercure Pontianak Hotel
10.0
Exceptional
muliadi from Indonesia
Business traveler
Superior King Room
Stayed 1 night in December 2020

Good Hotel in Pontianak”

Located on the main street, nearby governmental buildings Nearby the mall (about 300 m) Good facilities. Spacious room. Have a refrigerator inside the superior room.

Reviewed December 26, 2020

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Dear Mr. Muliadi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded February 08, 2021
Mercure Pontianak Hotel
10.0
Exceptional
Edwin from Indonesia
Business traveler
Superior Twin Room
Stayed 2 nights in December 2018

Good place for business traveller”

I was happy here. No complaints. Didn't use the facilities as I had business meetings from morning to night

Reviewed March 11, 2019

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Dear Mr. Edwin Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

Responded March 19, 2019
Mercure Pontianak Hotel
10.0
Exceptional
Edwin from Indonesia
Business traveler
Superior Twin Room
Stayed 2 nights in December 2018

Good hotel for business meetings”

I was happy here. No complaints. Didn't use the facilities as I had business meetings from morning to night

Reviewed March 11, 2019

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Dear Mr. Edwin Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

Responded March 19, 2019
Mercure Pontianak Hotel
10.0
Exceptional
Rizky from Indonesia
Family with young children
Superior King Room
Stayed 1 night in May 2022

Good location”

Nice hotel and good location. Always stay here everytime we go to pontianak

Reviewed May 05, 2022

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Dear Rizky, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
9.6
Exceptional
Richie from Indonesia
Group
Superior Twin Room
Stayed 2 nights in July 2022

Swimming Pool Water”

my church group went to stay there from July 08-09 July 2022. my friend and I swam in the swimming pool every morning and we found out that pool water chlorine is so thick - making our hair soooo sticky. Please check PH level of swimming pool water regularly.

Reviewed July 11, 2022

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Dear Mr. Richie, Thank you for staying at Mercure Pontianak City Center and for the time you took to share your experience during your stay. Kindly accept my sincere apologies for the inconvenient experience you had when using our Swimming pool facility, and we appreciate for your input. However, we do check our PH level of swimming pool regularly and make sure the level is the usage level. Once again, thank you very much for your review. We look forward to welcoming you again in your next visit. Best regards, Adi Budiarto Duty Manager

Responded July 16, 2022
Mercure Pontianak Hotel
10.0
Exceptional
gary from Indonesia
Couple
Deluxe King Room
Stayed 1 night in May 2022

Great central hotel”

Nice rooms would recommend.

Reviewed May 22, 2022

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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 01, 2022
Mercure Pontianak Hotel
10.0
Exceptional
marshall from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in April 2019

Good location”

Good location, breakfast oke

Reviewed May 17, 2019

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Dear Marshall Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention and We will share your valuable comments to our teams, especially to My Chef / Restaurant department. So That they will be more motivated, for the others Department also able to improve themselves for a number of things that we really need to improve to be even better. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Responded May 28, 2019
Mercure Pontianak Hotel
8.8
Excellent
Helen from Malaysia
Business traveler
Superior Twin Room
Stayed 2 nights in May 2019

Overall is good”

The location is strategic, just a walk distance to Ayani Mall. The staff is helpful and attentive. We get his opinion on which restaurant is nicer. When we get into the grab car, we are not aware, he followed us out to the car and talk to the driver to make sure the driver has correct direction. But the restaurant closed on the 1st day of Ramadhan. When we check out , the front desk ask for our comment. There is only one bad comment that I would like to raise up. Maybe cause of Ramadhan, the hotel guests in their cafe is crowded until the tables and chairs arrange too near to swimming pool. We even able to breathe in smokes from them. My friend saw one of the hotel guests shooting on us who was sitting on the table alongside the swimming pool. The hotel staff of the restaurant should take action on this issue, and monitor the guests' discipline.

Reviewed May 14, 2019

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Dear Helen, We are very grateful for your comments on your visit at the Mercure Pontianak City Center. It's nice for us to receive feedback / positive responses. We will ask for your comments for our team. We believe that this feedback will be a motivation for all our staff because we strive to improve the quality of our services. Thank you again for your experience, and we hope that your next visit will be as satisfying as the previous visit. Sincerely, Rizky Dwi P Duty Manager

Responded May 28, 2019
Mercure Pontianak Hotel
9.2
Exceptional
Sjahbandi from Indonesia
Family with teens
Superior King Room
Stayed 1 night in May 2022

Drink Water”

Normally in 3 / 4 star hotel, there a 2 bottle mineral water, and toothbrush for 2 people. In Mercure, there is only mineral water in jar, and 1 tooth brush. This must be a concern by management.

Reviewed May 02, 2022

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Dear Mr. Sjahbandi, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
8.8
Excellent
ADAM from Brunei Darussalam
Couple
Superior King Room
Stayed 3 nights in January 2019

Excellent”

Good hotel location, the room is clean, spacious and comfortable bed. Breakfast is okay but require more additional choices and varieties one example is choices of bread was limited. Friendly and helpful staffs. Overall happy with the stay and service .

Reviewed January 18, 2019

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Dear Mr. Adam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Responded January 30, 2019
Mercure Pontianak Hotel
10.0
Exceptional
gary from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in May 2022

Upmarket hotel ”

Would recommend.

Reviewed May 28, 2022

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Dear Mr. Gary, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 01, 2022
Mercure Pontianak Hotel
8.8
Excellent
Wan from Singapore
Solo traveler
Superior Twin Room
Stayed 6 nights in June 2022

Best hotel in town”

Relatively, the best hotel in town. Considered an international standard (ACCOR hotels) hotel acommodation, it doesn't dissapoint in terms of service, cleanliness and quality of stay!

Reviewed June 26, 2022

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Dear Mr. Wan,, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded June 27, 2022
Mercure Pontianak Hotel
8.8
Excellent
Jeaffry from Indonesia
Family with teens
Superior King Room
Stayed 1 night in May 2021

Great location”

A pretty decent hotel in the heart of the city center.just a short walk to the mall.Room was okay..may be needing some renewal it's starting to show some aging.but overall it was pleasant.

Reviewed May 07, 2021

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Dear Mr. Jeaffry, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 17, 2021
Mercure Pontianak Hotel
8.4
Excellent
putrie from Indonesia
Business traveler
Superior King Room
Stayed 3 nights in September 2021

Hotel acceptable”

Room clean just i have a problem with the bed because when you sleep the bed base always make a sound so i always affraid that i could be collapse.. 🤣 but overall ok

Reviewed September 27, 2021

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8.8
Excellent
Ali from Indonesia
Solo traveler
Superior King Room
Stayed 1 night in June 2019

Clean and Good location Hotel ”

Clean Room, nice location, recommended hotel in Pontianak

Reviewed November 16, 2019

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Dear Mr. Ali, Warmest Greeting from Mercure Pontianak City Center. We are pleased to read that you love our hotel. It’s encouraging as our guest’s satisfaction is our primary concern. We are looking forward to having the pleasure of welcoming you again on your next visit to Pontianak. Sincerely, Rizky Dwi P, Duty Manager

Responded November 17, 2019
Mercure Pontianak Hotel
8.0
Excellent
Timothy from Indonesia
Couple
Superior King Room
Stayed 1 night in March 2022

just right”

my wife and I spent the night here for our wedding anniversary. The hotel is clean and convent. The breakfast was just ok. Not what we remembered from a few years ago. The pool is well maintained.

Reviewed April 14, 2022

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Dear Mr. Timothy, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

Responded May 05, 2022
Mercure Pontianak Hotel
8.0
Excellent
suriani from Indonesia
Business traveler
Superior Twin Room
Stayed 2 nights in January 2019

Convenient for its location ”

Staying here because it's located near mega mall, since I traveled to Pontianak due to working thing. cleanliness pretty good, the staff were quite nice too.

Reviewed January 12, 2019

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Dear Mrs. Suriani , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Responded January 30, 2019
Mercure Pontianak Hotel
7.6
Very good
EFFENDY from Indonesia
Family with young children
Deluxe King Room
Stayed 3 nights in June 2022

Dissapointed existing customer”

Used to regular customers, but now consider to no longer stay here for future visit in Pontianak. I was really disappointed to finally arrived at room with a very strong cigar smell although I had been clearly requested a non smoking room. Requested already for alternative, but the reception insisted no other room available at that time. The other really bad thing was the hotel facility, I would say this hotel has been quite old and need a major refurbishment. I was super shocked finding out that the floor had a sharp element on the floor which later I noticed that was coming from the tip of the nail that hasn't been fully embedded into the floor. Such a very careless hotel staff to miss this thing because If I have found out this, my fam and I may be very likely to be injured by the tip of the nail because it is located right in front of the bathroom door. Aside from the bad experience as aforementioned, what become the positive point for this hotel is just the attentiveness of the staff.

Reviewed July 01, 2022

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Dear Mr. Effendy, Thank you for staying again at Mercure Pontianak City Center and for the time you took to share your experience with us. Please kindly accept my sincere apologies for the inconvenient experience you had during your stay at our Hotel. This is absolutely not the kind of image that I want you to remember when you go home. Especially you are our regular Guest. However, further action have been taken. All Guest room request need to be fulfil upon arrival, and will reconfirm when if the request not available. All Guest room will check in detail in order to to have our room safe and comfortable during staying with us. It has been remained inform to the department concern. We thank you and also very well accepted for your valuable comment and please be sure that it will always be our commitment to keep on improving our services and facility in order to meet our Guest's expectations. Once again, thank you very much for your review and we look forward to welcoming you again.

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