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View, Mercure Palu Hotel in Palu
Superior Twin Beds, Mercure Palu Hotel in Palu
Lobby, Mercure Palu Hotel in Palu
Lobby, Mercure Palu Hotel in Palu
Interior view, Mercure Palu Hotel in Palu
Interior view, Mercure Palu Hotel in Palu
Swimming pool [outdoor], Mercure Palu Hotel in Palu

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8.1

Excellent

141 reviews

141 reviews

See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Taman Lasoso 760 m
Puskesmas Lere 770 m
Palu Grand Mall 880 m
Jembatan Palu IV 940 m
Rumah Sakit Umum Anutapura 1.7 km
RS. UNDATA 1.9 km
Central Sulawesi Museum 2.0 km
Rumah Sakit Bhayangkara 2.0 km
Rumah Sakit Al-khairaat 2.2 km
Transmart 2.5 km

Mercure Palu Hotel

Jalan Cumi Cumi No 8 - West Palu - Central Of Sulawesi, Palu, Palu, Indonesia, 94221 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Palu part of Palu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Mutiara Airport. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Room service [24-hour]

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Swimming pool [outdoor]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Palu every 47 minutes on Agoda.com
Value for money8.2
Distance to city center3.2 km
Location rating8.2

Rooms available at Mercure Palu Hotel

Excellent
Room comfort & quality

8.6

Superior Twin Beds
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 single beds
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Deluxe Double Bed
...
  • Room size: 26 m²/280 ft²
  • Beach view
  • 1 double bed
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Deluxe Twin Beds
...
  • Room size: 26 m²/280 ft²
  • Beach view
  • 2 single beds
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Superior Double Bed
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 double bed
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Privilege Twin Room
...
  • Room size: 26 m²/280 ft²
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Privilege Room
...
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    Deluxe Room
    ...
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      Grand Deluxe
      ...
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        Room Assigned on Arrival
        ...
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          room
          ...
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            Frequently asked questions

            What time is check-in and check-out at Mercure Palu Hotel?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Mercure Palu Hotel?

            For those who wish to drive their own cars, Mercure Palu Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Palu with private transportation, the hotel can arrange taxi service.

            Is breakfast offered at Mercure Palu Hotel?

            Wake up to a great buffet breakfast at Mercure Palu Hotel. Adults can enjoy breakfast offered with an additional charge of 150.000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Mercure Palu Hotel?

            Mercure Palu Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

            What is the smoking policy at Mercure Palu Hotel?

            Mercure Palu Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

            What is the closest airport to Mercure Palu Hotel?

            The closest airport to Mercure Palu Hotel is Mutiara Airport, 7.3 km away.

            What restaurants are nearby Mercure Palu Hotel?

            Mercure Palu Hotel’s neighborhood is Palu which includes popular restaurants such as Bangi kopitiam, Rumah Makan Abadi Kaledo and Kaledo Stereo.

            What are popular attractions near Mercure Palu Hotel?

            Mercure Palu Hotel is located in Palu area, which is famous for attractions such as Taman Lasoso, Jembatan Palu IV and Central Sulawesi Museum.

            What popular beaches are close to Mercure Palu Hotel?

            Mercure Palu Hotel is located in the Palu area, which includes Taman Ria Beach, Talise Beach and Tanjung Karang Donggala Beach.

            What popular natural sightseeing spots are close to Mercure Palu Hotel?

            Mercure Palu Hotel is located within Palu, which makes it conveniently close to natural sights including Lore Lindu National Park, Bulu Riapu and Lore Lindu Natural Reserve.

            See map

            Explore the neighborhood

            Property ranking|Compared to 60 Palu properties
            See all rankings
            Room comfort score
            8.6/10
            Location score
            8.2/10
            Cleanliness score
            8.3/10
            Service score
            7.8/10
            Better than
            98
            %
            of Palu properties
            Better than
            82
            %
            of Palu properties
            Better than
            78
            %
            of Palu properties
            Better than
            77
            %
            of Palu properties
            Overall rating:

            8.1

            Excellent
            141 reviews
            Cleanliness
            8.3
            Facilities
            7.9
            Location
            8.2
            Read all reviews >
            More about Mercure Palu Hotel

            More about Mercure Palu Hotel

            Mercure Palu Hotel

            When you are looking for comfortable and convenient accommodations in Palu, make Mercure Palu Hotel your home away from home. A stay at Mercure Palu Hotel ensures an easy access to the lively city and all of its wonders. Wherever you want to go, it's easy in Palu with a stay at Mercure Palu Hotel, just 7.3 km from Mutiara Airport.
            Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Mercure Palu Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of Palu can be assisted with the taxi services available here. Parking is provided free of charge for guests.
            You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Mercure Palu Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
            Smoking may only take place in restricted designated areas.
            Rooms at Mercure Palu Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. You may be assured to know that a coffee or tea maker, bottled water and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


            Dining and things to do

            Wake up with no worries at Mercure Palu Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Mercure Palu Hotel which has a selection of halal options.
            Once there, be sure to check out bar for some in-house nighttime fun.
            Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Mercure Palu Hotel has a range of activities that will meet your needs. The many offerings at Mercure Palu Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.
            You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


            Reasons to stay here

            Verified reviews for this hotel's food and dining options score it better than 94% of accommodations in the city.
            This accommodation beats more than 98% of competition in the city on room comfort.

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            Amenities and facilities

            Very good
            Facilities

            7.9

            Most talked about facilities

            Housekeeping

            4 mentions

            Food & Dining

            3 mentions

            Taxi

            3 mentions

            Swimming Pool

            2 mentions

            Languages spoken
            • English
            • Indonesian
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Fitness center
            • Swimming pool [outdoor]
            • Ticket services
            Dining, drinking, and snacking
            • Bar
            • Coffee shop
            • Kitchen
            • Restaurant [halal]
            • Restaurants
            • Room service [24-hour]
            Services and conveniences
            • Cash withdrawal
            • Concierge
            • Daily housekeeping
            • Doorman
            • Elevator
            • Facilities for disabled guests
            • Laundry service
            • Luggage storage
            • Safety deposit boxes
            • Shops
            • Smoking area
            For the kids
            • Swimming pool [kids]
            Access
            • Check-in/out [express]
            • Check-in [24-hour]
            • Front desk [24-hour]
            • Pets allowed
            • Security [24-hour]
            Getting around
            • Car park [free of charge]
            • Car park [on-site]
            • Taxi service
            Available in all rooms
            • Air conditioning
            • Desk
            • Free bottled water
            • Hair dryer
            • Mini bar
            • Non-smoking
            • Shower
            • Smoking allowed
            • Toiletries
            • Towels
            • Wi-Fi [free]

            Location

            Jalan Cumi Cumi No 8 - West Palu - Central Of Sulawesi, Palu, Palu, Indonesia, 94221
            Excellent
            Location

            8.2

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Children 0-15 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 16 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out until12:00
            • Reception open until00:00
            Getting around
            • Distance from city center3.2 km
            • Travel time to airport (minutes)20
            Extras
            • Breakfast charge (unless included in room price)150.000 IDR
            The property
            • Local Tax ID/ Rental License21%
            • Non-smoking rooms/floorsyes
            • Number of bars/lounges1
            • Number of floors5
            • Number of restaurants1
            • Number of rooms 138
            Parking
            • Daily parking fee0 IDR

            Reviews of Mercure Palu Hotel from real guests

            Provided by verified guests of Agoda
            8.1
            /
            10
            Cleanliness8.3
            Facilities7.9
            Location8.2
            Room comfort and quality8.6
            Service7.8
            Value for money8.2
            High score for Palu
            Rating
            9+ Exceptional (26)
            8-9 Excellent (21)
            7-8 Very Good (22)
            6-7 Good (12)
            <6 Below Expectation (9)
            Time of the year
            Mar - May (18)
            Jun - Aug (27)
            Sep - Nov (31)
            Dec - Feb (14)
            All guests (141)
            All room types
            All languages

            Show reviews that mention 

            Showing 90 verified guest comments
            12345
            9.3
            Exceptional
            Arnold from Indonesia
            Couple
            Superior Twin Beds
            Stayed 2 nights in October 2015

            A booking that save my face in front of my parents”

            Excellent location, Clean room, friendly staff

            I booked this hotel for my parents when they're travelling to Palu to attend my relatives' wedding. When I was searching for the best hotel that I could, I found this hotel then immediately booked it. My parents told me that the location was really good because it was near the shore. The staff was also very friendly to them and the room was big and clean. Totally save my face in front of them.

            Reviewed November 17, 2015

            See room deals

            10.0
            Exceptional
            Fonnie from Indonesia
            Solo traveler
            Superior Double Bed
            Stayed 3 nights in January 2016

            The real 4 stars in the city”

            This hotel i think is the only 4 star hotel in the City of Palu. Overall the hotel is really nice, it also centrally located (btw palu is a small city and without any traffic) and the important thing is the hotel is really comfortable.

            Reviewed April 28, 2017

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            9.7
            Exceptional
            Edwin from Indonesia
            Business traveler
            Superior Double Bed
            Stayed 1 night in August 2014

            Excellent Stay”

            Location, Food, Clean

            One of the best spot in Palu, the sunrise in front of the hotel is one of the best I've ever saw.

            Reviewed August 27, 2014

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            9.0
            Exceptional
            Andre from Indonesia
            Couple
            Superior Double Bed
            Stayed 2 nights in July 2014

            will come again”

            Spacious Room, Nice Bath Room Interior, Strategic Location

            this is my second time stay at Mercure Hotel...i will choose this hotel again...Nice Bathroom design n very affordable...

            Reviewed July 09, 2014

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            9.6
            Exceptional
            djohan from Indonesia
            Business traveler
            Superior Double Bed
            Stayed 2 nights in May 2018

            the best hotel in Palu”

            This is the best hotel in Palu, location, staff and food very good.

            Reviewed May 11, 2018

            See room deals

            Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

            Responded May 31, 2018
            Mercure Palu Hotel
            7.0
            Very good
            Khairul from Malaysia
            Business traveler
            Superior Double Bed
            Stayed 1 night in November 2014

            Place to stay in Palu”

            Faster WiFi compare to SwissBell

            It was good, their WiFi is faster than most hotels in Palu New hotel so for the time being the room have no ciggrate smell

            Reviewed November 17, 2014

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            9.6
            Exceptional
            armadi from Indonesia
            Family with young children
            Superior Twin Beds
            Stayed 3 nights in December 2017

            nice hotel to stay”

            this hotel is family friendly. the facility also good with beautiful mountain view. only the staff not really responsive since we have report for problem on air conditioner. but overall it's worth to stay at this hotel, highly recommended.

            Reviewed December 19, 2017

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            8.0
            Excellent
            ichsan from Indonesia
            Family with young children
            Privilege Double Room
            Stayed 3 nights in April 2018

            Good location and environment”

            Breakfast good, rooms good, best location in Palu

            Reviewed May 02, 2018

            See room deals

            Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

            Responded May 31, 2018
            Mercure Palu Hotel
            6.4
            Good
            Fernicco from Indonesia
            Business traveler
            Superior Double Bed
            Stayed 1 night in March 2017

            Moderate Satisfy”

            The advantageous factor because only limited number 3 stars above hotels in Palu however if new hotels will built up then the competition will be tight.

            Reviewed November 13, 2017

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            9.6
            Exceptional
            Alya from Indonesia
            Business traveler
            Deluxe Twin Beds
            Stayed 1 night in February 2017

            Good location and very clean”

            Good location, very close to Talise beach, floating mosque and yellow bridge. Our room was clean and spacious, the staff are very helpful too. The only negative was the massage and spa facility (was it called sumber alam?? I forgot). We already made an appointment for a massage in our room, but they cancelled it and gave our-supposed-to-be therapists to another clients!!! They even didn't properly appologize for their mistake to us.

            Reviewed March 03, 2017

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            10.0
            Exceptional
            Juraj from Slovakia
            Solo traveler
            Superior Double Bed
            Stayed 1 night in March 2016

            very nice hotel”

            Really good hotel with good vibes and I felt there good, expect if I didnt wanted to join buffe dinner, I had to wait unexceptionally long

            Reviewed March 12, 2016

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            8.8
            Excellent
            Adriana from Indonesia
            Group
            Superior Twin Beds
            Stayed 4 nights in May 2018

            Nice Room and Clean”

            1 things that I complaint about this hotel is... if we order the food.. it will take very loongg time to serve. The food was ok..

            Reviewed July 23, 2018

            See room deals

            Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

            Responded August 01, 2018
            Mercure Palu Hotel
            8.8
            Excellent
            Audy from Indonesia
            Business traveler
            Superior Twin Beds
            Stayed 1 night in May 2016

            nice clean hotel with reasonable price”

            very nice new hotel with reasonable price.nice room and good location

            Reviewed May 12, 2016

            See room deals

            8.8
            Excellent
            HIROYUKI from Japan
            Business traveler
            Superior Double Bed
            Stayed 1 night in December 2017

            Inspection of equipment is necessary.”

            We stayed for the first time in 3 years. The staff is very kindness and smiles are wonderful. The cozy atmosphere is the same as before. However,,, We can not adjust the AC, the room lamp is still broken, unpleasant smell from the towel, It needs improvement. Moreover, since we want to stay.

            Reviewed January 14, 2018

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            Dear Our Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Palu. It is always a pleasure to receive positive feedback & Valuable input for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hari Murti Wibowo General Manager

            Responded May 31, 2018
            Mercure Palu Hotel
            6.7
            Good
            Alex from Indonesia
            Business traveler
            Superior Double Bed
            Stayed 2 nights in August 2014

            Cozy room”

            cozy room, comfortable bed, clean hotel

            This was my second time to sleep in this hotel for 2 nights and I love the atmosphere. Pros: efficient check in - check out, friendly and helpful staffs, new building, comfortable bed and quiet room, strong shower, good free internet wifi connection, large LCD TV with various international channels, new swimming pool and fitness center. Cons: No stand-by taxi, but the hotel will help us to order a taxi or we can rent hotel's shuttle car to drop us to the airport.

            Reviewed September 01, 2014

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            7.6
            Very good
            Kristian from Indonesia
            Family with young children
            Superior Twin Beds
            Stayed 2 nights in May 2016

            Nice Hotel in a good location”

            Overall it's a good, nice and clean hotel, with a good location in front of the sea. Not to far from the hotel there's a Mall, only 3 minutes with car. The pool are average. But we had a little problem while we're there, because the electricity went down several times.

            Reviewed May 14, 2016

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            8.8
            Excellent
            mikhael from Indonesia
            Couple
            Superior Double Bed
            Stayed 1 night in July 2016

            Good room, near to the beach”

            Clean and spacious room. Location, very near to the beach (the beach is nice but not suitable for swimming or sunbathing) and next to Silk Stone Wedding Venue. Near to the City Center take about 10-15 minute. Friendly Staff

            Reviewed October 14, 2016

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            8.3
            Excellent
            Tommy from Indonesia
            Business traveler
            Superior Double Bed
            Stayed 1 night in August 2014

            beachfront hotel”

            quite, comfy, and clean

            Hotel location is not far from city centre. Unfortunately it was not easy to go around, no taxi 🚕 standby. You need to call.

            Reviewed August 24, 2014

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            9.3
            Exceptional
            Kok from Malaysia
            Business traveler
            Superior Twin Beds
            Stayed 5 nights in January 2015

            Mercure Palu”

            firstly I would say is the friendly staff. very well trained. secondly, location. faces the bay. although it is not on the beach, the bay is not a tourist beach. third would be the price. great value

            Nice clean rooms with good hot water. It would had be better if the windows could be opened for some fresh morbing breeze.

            Reviewed February 03, 2015

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            10.0
            Exceptional
            hoker from Indonesia
            Business traveler
            Superior Twin Beds
            Stayed 2 nights in April 2018

            betul”

            lokasi mantqap

            Reviewed August 03, 2018

            See room deals

            Tamu kami yang terhormat, Terima kasih sudah meluangkan waktunya untuk membagikan pengalaman Anda selama berada di Mercure Palu, Saya sangat senang menerima umpan balik dari Anda. Saya akan memberitahukan komentar Anda kepada tim. Saya yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalamannya, dan Saya berharap kunjungan Anda berikutnya akan lebih memuaskan dari kunjungan sebelumnya. Hormat Saya, Hari Murti Wibowo General Manager

            Responded August 27, 2018
            Mercure Palu Hotel
            12345
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