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Mercure Manado Tateli Beach Resort
Deluxe Queen Room with Terrace, Mercure Manado Tateli Beach Resort in Manado
a large red and white building with a canopy, Mercure Manado Tateli Beach Resort in Manado
a large room with a large clock on the ceiling, Mercure Manado Tateli Beach Resort in Manado
Lobby, Mercure Manado Tateli Beach Resort in Manado
Interior view, Mercure Manado Tateli Beach Resort in Manado
a man pouring water into a fire hydrant, Mercure Manado Tateli Beach Resort in Manado

Removed from saved list

7.8

Very good

360 reviews

360 reviews

Beach7
View7
Housekeeping4
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Malalayang Beach 4.2 km
Manado Souvenir 8.2 km
Jesus Blesses 10.4 km
Museum Negeri Propinsi Sulawesi Utara 10.7 km
Kienteng Ban Hian Kong 11.0 km
Soekarno Bridge 11.2 km
Water Park Griya Paniki Indah Manado 18.9 km
Bunaken National Park 19.4 km
Tunan Waterfall 28.0 km
Nearby landmarks
Murex Dive 970 m
Kentur Mandolang 1.6 km
Malalayang Beach 4.2 km
Malalayang Bus Station 4.3 km
Kentur Natengkol 5.3 km
Ruang Anggrek 1 5.7 km
Irina C 5.7 km
Parkir Mobil 5.7 km
Parkir Motor 5.7 km
Ruangan Administrasi 5.8 km

Mercure Manado Tateli Beach Resort

Jl. Raya Tanawangko, Desa Tateli Kecamatan Mandolang Kabupaten Minahasa Sulawesi Utara, Minahasa Beach, Manado, Indonesia - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Minahasa Beach part of Manado, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bunaken National Park. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Private beach

Free Wi-Fi in all rooms!

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Swimming pool [indoor]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Manado every 5 minutes on Agoda.com
Value for money7.9
Distance to city center20.00 Km
Location rating7.9
Nearest airportSam Ratulangi International Airport (MDC)
Distance to airport21.2 km

Rooms available at Mercure Manado Tateli Beach Resort

Deluxe Pool Terrace Room
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Superior Room with 1 Queen Bed
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Ocean King Suite
...
  • Room size: 25 m²/269 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Junior Ocean Suite
...
  • Room size: 80 m²/861 ft²
  • Ocean view
  • 1 double bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Garden Double
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Superior Pool View Room
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Deluxe Garden Twin
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Pool Terrace
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Superior Pool View Room with Twin Bed
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Manado Tateli Beach Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Manado Tateli Beach Resort?

Mercure Manado Tateli Beach Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Manado Tateli Beach Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Manado Tateli Beach Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manado with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Mercure Manado Tateli Beach Resort?

Wake up to a great buffet breakfast at Mercure Manado Tateli Beach Resort. Adults can enjoy breakfast offered with an additional charge of 85714 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Manado Tateli Beach Resort?

Mercure Manado Tateli Beach Resort features an on-site restaurant for your dining convenience.

Can special events be hosted at Mercure Manado Tateli Beach Resort?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Mercure Manado Tateli Beach Resort?

Mercure Manado Tateli Beach Resort does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Mercure Manado Tateli Beach Resort?

Mercure Manado Tateli Beach Resort is located in Minahasa Beach, famous for good restaurants such as City Extra, Kharisma and Kharisma Seafood Restaurant.

What popular natural sightseeing spots are close to Mercure Manado Tateli Beach Resort?

Mercure Manado Tateli Beach Resort is located in the Minahasa Beach area, which is famous for natural sightseeing destinations such as Murex Dive, Kentur Mandolang and Kentur Natengkol.

See map

Explore the neighborhood

What people love about Mercure Manado Tateli Beach Resort

  • 9.2

    Exceptional
    Cleanliness

    "As a pleasant surprise, the room we got this time was very newly renovated and was spotless."

    Karl

    |

    August 11, 2019

  • 9.2

    Exceptional

    "Good view!"

    Fidel

    |

    December 18, 2022

  • 8

    Very good

    "We had a great time staying one night enjoying our stay at the hotel."

    Melinda

    |

    August 12, 2022

Overall rating:

7.8

Very good
360 reviews
Cleanliness
7.6
Facilities
8.2
Location
7.9
Read all reviews >
More about Mercure Manado Tateli Beach Resort

More about Mercure Manado Tateli Beach Resort

Mercure Manado Tateli Beach Resort

Dip your toes in the ocean shore of Manado with a stay at Mercure Manado Tateli Beach Resort.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Manado.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Mercure Manado Tateli Beach Resort thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Rooms at Mercure Manado Tateli Beach Resort come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a coffee or tea maker, bottled water and mini bar at your disposal. It's good to know that a hair dryer and toiletries are provided in some guest bathrooms.


Dining and things to do

Every day at Mercure Manado Tateli Beach Resort begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar. Do you prefer to cook your own meals? Then you'll love the in-house BBQ facilities.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, salon, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like snorkeling, non-motorized water sports and diving. Engage in some easy evening fun with other guests with the hotel's tennis court.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Don't miss out on all that Manado has to offer during your stay at Mercure Manado Tateli Beach Resort. Don't forget to stop by Jesus Blesses located 10.4 km away, where everyone who visits Manado wants to have their photo taken. Enjoy the simple pleasures of an oceanside getaway, with Malalayang Beach located 4.2 km away, where you can turn a good day into a great one with a sea view.

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Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Swimming Pool

18 mentions

Beach

10 mentions

Food & Dining

7 mentions

Breakfast

6 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Diving
  • Fitness center
  • Garden
  • Massage
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Clothes dryer
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Sofa
  • Telephone
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Asian
  • Halal
Restaurants on site
KopiÓ
  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Location

Jl. Raya Tanawangko, Desa Tateli Kecamatan Mandolang Kabupaten Minahasa Sulawesi Utara, Minahasa Beach, Manado, Indonesia
Very good
Location

7.9

Airports
  • Sam Ratulangi International Airport (MDC)
    21.2 km
Public transportation
  • Malalayang Bus Station
    4.3 km
Hospital or clinic
  • Ruang Anggrek 1
    5.7 km
Shopping
  • Manado Souvenir
    8.2 km

What's nearby

Popular landmarks
  • Malalayang Beach
    4.2 km
  • Manado Souvenir
    8.2 km
  • Jesus Blesses
    10.4 km
  • Museum Negeri Propinsi Sulawesi Utara
    10.7 km
  • Kienteng Ban Hian Kong
    11.0 km
  • Soekarno Bridge
    11.2 km
  • Water Park Griya Paniki Indah Manado
    18.9 km
  • Bunaken National Park
    19.4 km
  • Tunan Waterfall
    28.0 km
Nearby landmarks
  • Murex Dive
    970 m
  • Kentur Mandolang
    1.6 km
  • Malalayang Beach
    4.2 km
  • Malalayang Bus Station
    4.3 km
  • Kentur Natengkol
    5.3 km
  • Ruang Anggrek 1
    5.7 km
  • Irina C
    5.7 km
  • Parkir Mobil
    5.7 km
  • Parkir Motor
    5.7 km
  • Ruangan Administrasi
    5.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee250000 IDR
  • Distance from city center20.00 Km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)85714 IDR
The property
  • Number of bars/lounges2
  • Number of floors4
  • Number of restaurants1
  • Number of rooms 143

Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Manado Tateli Beach Resort from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.6
Facilities8.2
Location7.9
Room comfort and quality7.1
Service7.9
Value for money7.9
High score for Manado
Rating
9+ Exceptional (54)
8-9 Excellent (33)
7-8 Very Good (65)
6-7 Good (38)
<6 Below Expectation (50)
Time of the year
Mar - May (55)
Jun - Aug (80)
Sep - Nov (51)
Dec - Feb (54)
All guests (360)
All room types
All languages

Show reviews that mention 

Showing 240 verified guest comments
12345
10.0
Exceptional
MARINELL from Russia
Solo traveler
Superior Room with 1 Queen Bed
Stayed 3 nights in January 2019

The best place for relax in Manado”

This is tne best place for stay in Manado. Hotel is a bit far from downtown, but there is free shuttle from hotel to city and back. The beach is ok and big territory for walking or using bike. Staff is very friendly. Rooms are big and clean. THANK YOU TO MANAGER SANTY TICOALU!!!

Reviewed January 19, 2019

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10.0
Exceptional
Franselie from Indonesia
Couple
Superior Room with 1 Queen Bed
Stayed 1 night in December 2019

Exceptional”

Kamar & Menu Breakfast semuanya bagus dan byk pilihan menu & dessert.. Check in nyaris menunggu krg lbh 30 menit krna lg rame di Reception Area, untung ada 1 staff FO yg bantu & kbtulan temen suami saya waktu masih di Mercure.. But, overall is very good.. Thank u for ur service to us.. See u Next Time..

Reviewed December 31, 2019

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10.0
Exceptional
Derek from Indonesia
Group
Superior Room with 1 Queen Bed
Stayed 1 night in January 2020

Great Place, Great Beach Vibes!”

Had an amazing stay with my friends when I went back to my city for New Year's holiday! Recommended!

Reviewed April 01, 2020

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9.2
Exceptional
Karl from Indonesia
Family with teens
Superior Room with 1 Queen Bed
Stayed 1 night in August 2019

Nice hotel a little bit outside of town”

Tateli is a nice hotel, this was not the first time I was there, which in itself is praise. As a pleasant surprise, the room we got this time was very newly renovated and was spotless. The only downside is that the hotel was full at this visit, so it got a bit crowded at breakfast.

Reviewed August 11, 2019

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Dear Karl, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort again as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Sigit Budiarso General Manager

Responded September 02, 2019
Mercure Manado Tateli Beach Resort
9.6
Exceptional
Frankie from Indonesia
Family with young children
Superior Room with 1 Queen Bed
Stayed 1 night in January 2019

Great”

Great stay, the downside is AC wasn't cold, had it repaired but nothing fixed.

Reviewed January 08, 2019

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Dear Frankie, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the delay in replying to your review, and we apologize as well for the inconvenience you had experienced we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns and our hope that you will give us the opportunity to serve you better in the future. Sincerely, Sigit Budiarso General Manager

Responded January 23, 2019
Mercure Manado Tateli Beach Resort
8.8
Excellent
Diana from Indonesia
Family with young children
Superior Room with 1 Queen Bed
Stayed 1 night in October 2021

Big, Nice Hotel, kids friendly”

The hotel is spacious, even if there is a lot of visitor, not really matter. Big Pool and also have private beach, so it is nice if you brings your kids here. Hotel staff is friendly and we don't need to wait long to check in or check out.

Reviewed December 15, 2021

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Dear Diana, Thank you for the lovely comment of your stay, we do appreciate your feedback. We are happy that you chose our resort as a place to stay, we hope you enjoyed it. It is nice to hear that our facilities met your expectation, as our guests' satisfaction is our priority. I have shared your good review with our team they were all pleased to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Management Mercure Manado Tateli Resort and Convention

Responded March 27, 2022
Mercure Manado Tateli Beach Resort
9.2
Exceptional
Rohan
Couple
Stayed 5 nights in January 2019

Must stay”

Excellent staff, and good ambiance. They have good facility.

Reviewed September 28, 2019

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9.2
Exceptional
Karina from Indonesia
Family with young children
Superior Pool View Room with Twin Bed
Stayed 1 night in February 2022

Good”

Great view and swimming pool

Reviewed March 12, 2022

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Dear Karina, Thank you for the lovely comment of your stay, we do appreciate your feedback. We are happy that you chose our resort as a place to stay, we hope you enjoyed it. It is nice to hear that our facilities met your expectation, as our guests' satisfaction is our priority. I have shared your good review with our team they were all pleased to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Management Mercure Manado Tateli Resort and Convention

Responded March 15, 2022
Mercure Manado Tateli Beach Resort
8.4
Excellent
Sabrina from Indonesia
Family with young children
Deluxe Pool Terrace
Stayed 1 night in February 2019

Room is spacious and has private beach”

The only downside is the room is not with carpet but wood and after sandplay, it can get really sandy inside the room. The pool is nice but lack of poolside snacks. The beach would have been nice if there is toddler’s watersport but sadly it is closed for swimming but only for sandplay. Overall, for a family to get beach time near the city, I will still come back to this hotel

Reviewed March 01, 2019

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8.4
Excellent
Jusuf from Indonesia
Family with teens
Superior Room with 1 Queen Bed
Stayed 2 nights in April 2022

Excellent”

+ Great landscape, great view with private beach. We can see the majestic Manado tua mountain standing at the horizon. + Free flow drinking water - Hard to get cellphone signal. - Very difficult to find taxi or online transportations. Better to have transportation arranged before staying.

Reviewed May 27, 2022

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Dear Jusuf, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort again as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Sigit Budiarso General Manager

Responded May 30, 2022
Mercure Manado Tateli Beach Resort
9.2
Exceptional
Ermarita from Singapore
Solo traveler
Superior Room with 1 Queen Bed
Stayed 5 nights in March 2019

Exceptional”

The room I stayed is damaged.

Reviewed March 13, 2019

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8.0
Excellent
Sesilia from Indonesia
Family with young children
Deluxe Garden Twin
Stayed 3 nights in April 2022

Chaotic Breakfast”

Last time we went there, it was at national holiday and the hotel is packed. The breakfast was chaotic: not enough food and seats, and the resto is soo dirty. One time I asked for a salt and the staff give me salt shaker but there's not enough salt come out so I open the bottom lid of salt shaker. What's inside is like a moldy rice crisp... It's so disgusting. The pool was also has murky water.. but the reception staff performance was great.

Reviewed May 16, 2022

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Dear Sesilia, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We apologized for the lack of service and for any inconvenience you had experienced. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest satisfaction is our priority. We hope to have the opportunity to welcome you again for a better experience. Sincerely, Management Mercure Manado Tateli Resort and Convention

Responded May 30, 2022
Mercure Manado Tateli Beach Resort
7.6
Very good
Yohanna from Indonesia
Family with teens
Deluxe Pool Terrace Room
Stayed 2 nights in February 2020

4D3N with extra bed”

Good View-Breakfast was great-Extra Bed was poor only bed without any layer like wooden or carpet. Future could be better.

Reviewed March 03, 2020

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6.4
Good
Sesilia from Indonesia
Family with young children
Superior Room with 1 Queen Bed
Stayed 2 nights in December 2021

Disappointed”

This is the second time I stayed at Mercure. Before it was enjoyable but this time is so disappointing. I arrived for check in at 2.05 and no queue at all yet I wait for 1 hour for my room to be ready. When I entered my room, it was a chaos: the bathroom and entrance floor was wet, and the hardwood floor is dusty. There're mud spot at the curtain and the wall.. then I upgraded it to junior suite. If I'm not mistaken the reception staffs inform me that there's xmas dinner include for suite guests but then she said no when I asked again. The next day the restaurant staff (maybe) inform me that there's dinner for suite guests... *Sigh*

Reviewed December 29, 2021

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Dear Sesilia, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We apologized for the lack of service and for any inconvenience you had experienced. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest satisfaction is our priority. We hope to have the opportunity to welcome you again for a better experience. Regards, Management Mercure Manado Tateli Resort and Convention

Responded January 09, 2022
Mercure Manado Tateli Beach Resort
6.4
Good
Kamto from Indonesia
Group
Stayed 4 nights in January 2019

Diving and snorkeling trip”

Our rate from Agoda is 25% higher compare to another group with bigger room

Reviewed January 30, 2019

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Dear Kamto, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the inconvenience you had experienced with the rate you mentioned we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns and our hope that you will give us the opportunity to serve you better in the future. Sincerely, Sigit Budiarso General Manager

Responded February 06, 2019
Mercure Manado Tateli Beach Resort
4.8
anggoro from Indonesia
Business traveler
Superior Room with 1 Queen Bed
Stayed 1 night in November 2019

Big Name of Hotel but dissatisfaction”

Even u get free i won stayed at this hotel anymore really disappointed 😡 room is very uncleaned. Many room facilities are not proper

Reviewed November 17, 2019

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4.0
Jeilan from Indonesia
Couple
Superior Room with 1 Queen Bed
Stayed 2 nights in March 2022

Lack of.... ”

The room was dirty, smell of dust.. The balcony for getting fresh air was full of bird's and lizard s**ts. In the morning, our room was opened by one staff after he rang the bell just when the door is about to be opened by my wife. Finally moved to another room that very far from the lobby, and every 12pm the key card will be reset so you will have to go to the lobby to recharged it 😅 and they said that's how the system works 😅 what a very nice experience 👍🏻 Meeting with the staffs and how they handle customer, lack of hospitality in the hospitality industry, great!

Reviewed March 15, 2022

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Dear Jeilan, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We apologized for the lack of service and for any inconvenience you had experienced. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest satisfaction is our priority. We hope to have the opportunity to welcome you again for a better experience. Regards, Management Mercure Manado Tateli Resort and Convention

Responded March 27, 2022
Mercure Manado Tateli Beach Resort
4.0
Jenny from Indonesia
Family with young children
Deluxe Garden Twin
Stayed 3 nights in May 2022

Acceptable”

Dirty floor dan wall in bathroom. Lobby and the stairs looks like they never cleaned for years.

Reviewed May 08, 2022

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Dear Jenny, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We apologized for the lack of service and for any inconvenience you had experienced. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest satisfaction is our priority. We hope to have the opportunity to welcome you again for a better experience. Regards, Management Mercure Manado Tateli Resort and Convention

Responded May 30, 2022
Mercure Manado Tateli Beach Resort
3.2
andre from Indonesia
Business traveler
Superior Room With 2 Single Beds
Stayed 1 night in June 2021

Old facility, and it shows. Not well maintained”

Dirty public areas, worn down building, toilet seat busted, not enough seats and tables during breakfast, small restaurant and too many people in this COVID time. Too expensive for what you get. If you can get it for less than Rp 500,000 then it's worth it (About US$35) per night. The one good thing it has going is the garden and how close it is to the beach. Pretty far from town, no Bluebird taxi came all 4 times I tried. Luckily Grab and Gojek drivers would come.

Reviewed June 13, 2021

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Dear andre, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We apologized for the lapse in service and for any inconvenience you had experienced. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest satisfaction is our priority. We hope to have the opportunity to welcome you again for a better experience. Regards, Management Mercure Manado Tateli Resort and Convention

Responded July 29, 2021
Mercure Manado Tateli Beach Resort
3.2
Juliani from Indonesia
Couple
Superior Room with 1 Queen Bed
Stayed 3 nights in May 2021

Ugliest Standard of 4 Starts Accor Hotel ”

This hotel is not up to Accor standard of 4 stars hotel. The room obviously can not be sold to the guests. 1. Chip on the above part of toilet cistern. 2. Disgusting stain on the toilet bowl 3. Downlight does not work and ceiling is mouldy. That is probably why the light does not work - previously leaked and potential of electrical hazards 4. Kettle does not work 5. Exposed electrical wiring inside the wardrobe. Excellent standard to keep up Mercure!!!!

Reviewed May 21, 2021

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Dear Juliani, Thank you very much indeed for the comments on your recent stay with us. We are sincerely sorry that your visit did not reflect the standards that we set for our resort. We regret all the problems you found in your first room, we hope your second room has been better. We are taking note of your comment about the room, we will do some improvement for sure, thank you for highlighting this matter. Again, please accept our apologies. Hope that you will allow us to better serve you shortly. Sincerely, Sigit Budiarso General Manager

Responded May 24, 2021
Mercure Manado Tateli Beach Resort
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