Mercure Bengkulu
Jalan S. Parman No. 27, Ratu Samban, Bengkulu, Indonesia, 38227 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ratu Samban part of Bengkulu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Fatmawati Soekarno Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information"
Facilities
Airport transfer
Bicycle rental
Car park
Hot tub
Shuttle service
Free Wi-Fi in all rooms!
Your dates are popular among travelersUsers are booking a place in Bengkulu every 33 minutes on Agoda.com
Comfort place to stay”
The biggest hotel at Bengkulu City, comfortable bed and pillow, delicious food and friendly staff. Keep up the good work
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Dear Ryan, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulus Karim General Manager
Please Train The Staff to be better”
As the brand new 4 star hotel in Bengkulu, Mercure get the best view. You can get good panorama which is naturally the benefit of having short staycation in Bengkulu. Things to be fixed as soon as possible is the attitude of the staff. They have a big responsilibity as a worker in such a big name of Mercure Hotel. Please, get them trained to have better hospitality toward guests. Front office staff should be more polite and please, look carefully in the booking details of a guest. I booked a deluxe room with double bed for 3 nights through travel app. Special things that I request like large bed, high floor, non smoking room are already written in the booking details. When I checked in, I also repeated asking the front office staff to get things done properly. They gave me the key in the 8th floor back then. I was so disappointed when I found that the room had twin bed instead of large bed. I had to go back to the lobby to asked them in the front office to change the room. Instead of quickly replacing the room number, they insisted that I should be in the twin bed room because they said that I booked the twin room (they told me that without checking the booking details). I quickly showed them the booking details from my cellphone which was written a deluxe room with DOUBLE BED. They finally couldn't argue anymore and asked me to wait for the right room as written in the booking details. Then, I had to wait for almost 30 minutes without confirmation, let alone having a "welcome drink". Cause I waited too long, I gently remind them to get my room ready. After reminding them, I finally got the right room. In conclusion, get your staff trained properly especially "the hospitality".
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Dear A, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. We apologize for the inconvenient during check in process and we will make sure that this mater will not happen again. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert James Front Office Manager
Excellent”
most reccomended when visiting Bengkulu
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Dear Ermita, Thank you for visiting Mercure Bengkulu and for the positive feedback Kindly need your assistance to share with us in regards to full fill your experience in Mercure Bengkulu through email to fom@mercure-Bengkulu.com in order for us to make it come true. We will await for your coming in Mercure Bengkulu in the near future Best Regards, Paulus Karim General Manager
Best in Town”
friendly staff, strategic location and good facilities
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Dear Fajar, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert James Front Office Manager
Excellent”
Recommend hotel view & facility
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Dedy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Paulus Karim General Manager
Efficient and spacious in Mercure style”
This is a well run, busy hotel in the Mercure tradition and obviously favoured by local as well as international travellers.
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nice”
value for money
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Dear Dinesh, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert James Front Office Manager
Above average”
Hope a bit more staffs can understand basic English.
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Dear Norihiro, Thank you for selecting Mercure Bengkulu as your hotel as you visited Bengkulu and apologize for the inconvenient in regards of the language barrier as you stay in our hotel. We have notify all the department to ensure the international language for hospitality to be apply. We awaits for your next visit in Mercure Bengkulu. Best regards, Paulus Karim General Manager
Worst hotel experience of my life”
Before midnight I reported to the staff that the air con did not work in my room. It was hot and stuffy. The guy working the desk said it was central air and it takes a while to cool down. I said it was already on for over an hour and the temperature hadn’t changed at all. He argued with me and insisted it was working. I couldn’t sleep with the high temperature so I asked to change the room. They brought me to a hotter room 30 minutes later, so I went back to the original room. I really needed to get to sleep at this point. I said to please make sure another room is cool before they change my room. 30 minutes later they called and said the new room was cooler, so I brought my stuff to the new room. but it was still hotter than the original room, and no cool air was coming out of the vent. So I returned to the original room and tried to get some sleep. But then some tiny insects started biting me in the bed. I dealt with this for a while. I really needed sleep. Finally, at 3 AM, I had enough and grabbed my stuff and went to the lobby and asked for a cool room or a refund. He refused to provide a refund and now admitted the air con in the first room did not work, but insisted the air con in the second room was working, which was not true. He argued with me for over an hour, continued to make false statements about my experience. Finally, after 4 AM, they moved me to a room with working air conditioning and no biting insects. I was able to sleep for 2 hours.
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Dear Ryan Mudd, Thank you for taking your time to give Mercure Bengkulu an honest feedback. We would like to apology to the inconvenient happen during your stay with Mercure Bengkulu. We would like to refund your payment when you stay with Mercure Bengkulu to the debit card that you used and we ensure you that this matter will not happen again. We await for your next arrival here in Mercure Bengkulu Sincere, Paulus Karim General Manager
Exceptional”
Overall Oke
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Daniar yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri W General Manager
Lovely room for a relaxing weekend”
We went around the sights of Bengkulu in the morning, had a relaxing afternoon until it was beach sunset time in the afternoon. On Sunday it was out to the rafflesia areas..a wonderful experience..and the room offered great relaxation afterwards
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Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager
Good hotel”
Good location, and clean room
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Dear Zulhikmal, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager
Ok”
So far so good
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Dear Budi, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager
Good”
Good
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Dear Gloryous, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager
lovely”
Fantastic food really clean modern rooms great hotel
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Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Bengkulu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Tri Wuryanto General Manager
Good”
Good Hotel in Bengkulu Sarapan enak, kamar bersih, kurangnya tidak terlalu dekat dengan pantai
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Marisabela yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri W General Manager
Exceptional”
Nice stay...and very comfortable....thank you so much Mercure Bengkulu...
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Lita yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Paulus Karim General Manager
The best”
Nyaman
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Hepsis yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Paulus Karim General Manager
Hotel dengan pemandangan Alam dan metro”
Hotel Mercure merupakan hotel berbintang di propinsi Bengkulu dengan pemandangan kota Bengkulu dan pantai panjang, lokasi yang strategis serta beverage yang nikmat... Sangat cocok untuk ajak keluarga karena fasilitas seperti kolam renang serta gym
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Rio yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Bengkulu. Kami sangat senang Anda dapat menikmati waktu Anda ketika berkunjung ke Mercure Bengkulu. Kami akan memberitahukan komentar Anda kepada tim kami, agar menjadi motivasi bagi staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Herman Tri W General Manager
Check in Lama”
Prosew check in sangat lama dan tidak ada welcome drink. padahal disuruh menunggu setengah jam lebih.
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Sinto yang terhormat, Terimakasih untuk masukan yang Anda berikan dan kami mohon maaf atas ketidaknyamanan Anda pada saat check in dikarenakan adanya kendala pada sistem reservasi kami. Kami menyesal hal ini terjadi pada Anda, dan kami pastikan tidak akan terjad kembali di masa yang akan datang. Kami tunggu kedatangan Anda berikutnya di Mercure Bengkulu Hormat kami Paulus Karim General Manager