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Merchant Hotel
Merchant Hotel
Merchant Hotel
Merchant Hotel
Merchant Hotel
Merchant Hotel
Merchant Hotel

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8

Excellent

5,009 reviews

5,009 reviews

Housekeeping178
Breakfast62
Car Park40
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Rainbow Skywalk and Observatory Deck

20 m

Soho Free House

20 m

Omegatec

90 m

The Chocolate Boutique

140 m

Oriental Arts & Antiques

160 m

Popular landmarks
Armenian Street

680 m

Khoo Kongsi

870 m

Pinang Peranakan Mansion

920 m

Penang Fort Cornwallis

1.1 km

Chew's Jetty

1.3 km

Closest landmarks
R&B Pub

20 m

Silver-Econ Travel

170 m

Segafredo Espresso

190 m

Upper Penang Road

200 m

Club Momo

200 m

2021

Merchant Hotel

55, Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. This 3.5-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Located in heart of Penang

Excellent breakfast

Excellent view

870 meters to public transportation

Inside city center

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Bicycle rental

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Luggage storage

Restaurants

Shops

Coffee shop

This property is in high demand!

13 travelers have booked today.

Value for money7.9
Distance to city center0.5KM
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Merchant Hotel

Excellent
Room comfort & quality

8.3

Executive King Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Bed
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Twin Bed
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe Twin - 2 Single Beds
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Day Use - Superior Double - Non Smoking 6 Hours Between 9:00 and 15:00 (6 hour use Only)
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Single Bed in Dormitory Room
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
Single Bed in Female Dormitory Room
...
  • Room size: 10 m²/108 ft²
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Luxury Room
...
  • Room size: 30 m²/323 ft²
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Deluxe Double Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices

Frequently asked questions

Does Merchant Hotel have a hot tub?

Merchant Hotel does not have a hot tub.

How much does it cost to stay at Merchant Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Merchant Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

How do I get to Merchant Hotel?

For those who wish to drive their own cars, Merchant Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Merchant Hotel?

Wake up to a great continental breakfast at Merchant Hotel. There's an additional charge of 17 MYR for adults and 15 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Merchant Hotel?

Merchant Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

Can business events be hosted at Merchant Hotel?

On-site venues and convenient event services make Merchant Hotel an ideal choice for hosting meetings. The venue available at the hotel can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Merchant Hotel?

Merchant Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Merchant Hotel?

The closest train, metro, or bus station to Merchant Hotel is Komtar Bus Terminal, 840 m away.

What restaurants are nearby Merchant Hotel?

Restaurants including Jaya, Wingers and Diners and Taj in the City bar are popular in Merchant Hotel’s neighborhood which is known as Georgetown.

What popular shopping places are close to Merchant Hotel?

Shopping options in Merchant Hotel’s Georgetown neighborhood include Prangin Mall, 1st Avenue Mall and The Chocolate Boutique.

What are popular attractions near Merchant Hotel?

Merchant Hotel’s location in the Georgetown neighborhood makes it close to famous attractions including Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi.

What popular natural sightseeing spots are close to Merchant Hotel?

Merchant Hotel’s nearby natural sights include Depoh Kerajaan Pulau Pinang and Bukit Olivia located in the same Georgetown area.

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Explore the neighborhood

What people love about Merchant Hotel

  • 10

    Exceptional
    Cleanliness

    "Excellent in all aspect, room cleanliness perfect!."

    zainul

    |

    June 19, 2022

  • 9.6

    Exceptional
    Staff 

    "The receptionist, Hafiz was so good & helpful."

    Eziqa

    |

    June 16, 2022

  • 10

    Exceptional

    "Everything was so good."

    Aisya

    |

    June 15, 2022

Property ranking|Compared to 2,313 Penang properties
See all rankings
Room comfort score
8.3/10
Room size
28 sqm.
Location score
8.5/10
Service score
8.1/10
Better than
97
%
of Penang properties
Bigger than
91
%
of Penang properties
Better than
89
%
of Penang properties
Better than
87
%
of Penang properties
Overall rating:

8

Excellent
5,009 reviews
Cleanliness
7.8
Facilities
7.2
Location
8.5
Read all reviews >
What travelers say they love:
Value for money, Good Service & Clean
Mohd from Malaysia
Business traveler
More about Merchant Hotel

More about Merchant Hotel

Merchant Hotel

You'll love the exceptional convenience during your stay at Merchant Hotel, located right in the heart of the city center, with an easy access to everything in Penang. The true local flavors and culture of Penang are yours with a stay at Merchant Hotel, located just 920 m from the famous Pinang Peranakan Mansion.
The superior services and facilities offered at Merchant Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Penang can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Merchant Hotel. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Merchant Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Merchant Hotel with all the activities and facilities provided. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside the hotel and explore Penang. Your first day during your stay at Merchant Hotel should include a visit to Chew's Jetty located 1.2 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 160 m away, which people travel great distances to see.


Reasons to stay here

Spend less here on rooms than you would at 94% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 95% of accommodations in the city.
This accommodation beats more than 96% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Breakfast

158 mentions

Housekeeping

99 mentions

Food & Dining

45 mentions

Car Park

35 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
  • Terrace

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Accessible by elevator
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

Merchant Cafe

  • Cuisine: Chinese, Local
  • Menu: Buffet, A-la-carte
Location
55, Jalan Penang, Georgetown, Penang, Malaysia, 10000
Excellent
Location

8.5

Airports

  • Penang International Airport (PEN)
    15.3 km 25 min drive
  • Sultan Abdul Halim Airport (AOR)
    86.5 km

Public transportation

  • Komtar Bus Terminal
    850 m
  • Pengkalan Raja Tun Uda Bus Terminal
    1.3 km

Hospital or clinic

  • Waktu Perkhidmatan Klinik
    240 m

Shopping

  • Gurney Plaza
    3.2 km

Convenience store

  • 24 XPRESS
    50 m

Cash withdrawal

  • ATM
    40 m
What's nearby

Popular landmarks

  • Cheong Fatt Tze - The Blue Mansion
    170 m
  • Armenian Street
    680 m
  • Khoo Kongsi
    870 m
  • Pinang Peranakan Mansion
    920 m
  • Penang Fort Cornwallis
    1.1 km
  • Chew's Jetty
    1.3 km
  • Kek Lok Si Temple
    7.0 km
  • Batu Ferringhi Beach
    11.0 km
  • Entopia
    13.3 km
  • Escape Theme Park
    13.4 km

Nearby landmarks

  • The Rainbow Skywalk and Observatory Deck
    20 m
  • R&B Pub
    20 m
  • Soho Free House
    20 m
  • Omegatec
    90 m
  • The Chocolate Boutique
    140 m
  • Oriental Arts & Antiques
    160 m
  • Cheong Fatt Tze - The Blue Mansion
    170 m
  • Happy Holidays tours
    170 m
  • Silver-Econ Travel
    170 m
  • Hainan Temple
    180 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property requires a refundable security deposit of MYR 100 per night upon check-in.
  • Early check-in is subjected to room availability and is chargeable.
  • Late check-out is subjected to room availability and is chargeable.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center0.5KM
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)17 MYR

The property

  • Non-smoking rooms/floorsYES
  • Number of bars/lounges0
  • Number of floors10
  • Number of restaurants1
  • Number of rooms 93
  • Year property opened1984
  • Most recent renovation2015

Reviews of Merchant Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness7.8
Facilities7.2
Location8.5
Room comfort and quality8.3
Service8.1
Value for money7.9
High score for Penang
Rating
9+ Exceptional (414)
8-9 Excellent (254)
7-8 Very Good (454)
6-7 Good (138)
<6 Below Expectation (244)
Time of the year
Mar - May (343)
Jun - Aug (321)
Sep - Nov (374)
Dec - Feb (466)
All guests (3,277)
All room types
All languages

Show reviews that mention 

Showing 1,504 verified guest comments
12345
9.6
Exceptional
John from United States
Business traveler
Deluxe King Bed
Stayed 7 nights in January 2018

Exceptional”

Almost the best hotel in Penang! We stayed at the Merchant hotel for a total of three weeks. First one week and then I extended for an additional two weeks. The front desk staff is excellent; the room was a 10+ rating. A perfect room with a good bed, full closet, fridge, safe deposit box, good TV, good size desk and chair with multiple electric plugs. An extra (soft) chair in the room and a good bed with four pillows. Bathroom with a full tub and excellent shower with good water pressure. Hot water in both the shower and sink. Fully stocked with all amenities. The in-house breakfast has a good selection, but the eggs, sausage and potatoes are always lukewarm at best. I hate cold foods for breakfast! The Wi-Fi is intermittent at best. I see no repeaters or Wi-Fi extenders in the hallways. Usually I get about 10 minutes from time to time then it disconnects. It seems that it usually disconnects right in the middle of me doing something important. I then go down the road to an internet café to send my important emails. We come to Penang every year (for 10 years now) and stay in hotels from 3 weeks to as much as 3 months. This was the first time at the Merchant Hotel. Even though the room is a five star room and the staff is great, I will never return because of the intermittent Wi-Fi.

Reviewed January 24, 2018

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Dear John, Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again Regards, Iman ( Assistant Manager)

Responded January 25, 2018
Merchant Hotel
10.0
Exceptional
Mehmet from Sweden
Business traveler
Stayed 2 nights in January 2016

Everything very good!!”

I enjoyed my staying at Merchant Hotel for many reasons: 1. The staff is wonderful. Always smiling, very helpful and professional. 2. The rooms are pretty spacious, very well maintained and clean and everything worked good in the rooms (WiFi, hot water, aircon) 3. There was complimentary coffee/tea, ice tea, milk and water at the room which was refilled every day. 4. Good location 5. The hotel restaurant had tasty food at great prices and the breakfast was okey. I did´nt find any negative things about this place. If you are heading to Georgetown in Penang, this is a very good option for your staying! I will stay there for sure next time when going to Penang.

Reviewed January 31, 2016

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9.7
Exceptional
Paul from United States
Couple
Stayed 6 nights in March 2016

An Excellent Hotel”

Attentive staff, location, and size (not to small, not to big)

My wife and I are fairly familiar with Penang and wanted a midsize hotel in the Penang Rd area. We chose The Merchant because it is in walking distance of most places we wanted to visit and it is a CAT Free Shuttle Bus stop for other Georgetown sites. The staff was very friendly, attentive, and eager to please. The room was large enough to move around, did not feel cramped, clean,and was comfortable...especially the bed. It was excellent. The 24 hour front desk was a good safety feature. I really have nothing negative to say. The Merchant is not our go to hotel in Penang.

Reviewed March 31, 2016

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9.6
Exceptional
Mehmet from Sweden
Business traveler
Stayed 2 nights in April 2017

Clean and nice”

I have stayed at Merchant Hotel a couple of times when on shorter business trips to Penang. The hotel is basic but clean and with nice staff. The breakfast buffet is also pretty basic but nice. The staff are all friendly. The location is in the city center not far away from main attractions. Nothing to complain about! I will certainly stay at Merchant Hotel again when visiting Penang next time. Just one thing that is sad: The restaurant at the ground floor was not open during evenings this second time when was staying at Merchant Hotel.

Reviewed June 26, 2017

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9.3
Exceptional
RENATO from Philippines
Group
Stayed 3 nights in March 2016

Mesmerized”

Location, Helpful Staff and Enjoyable stay.

We enjoyed every moment of our stay in Merchant Hotel. The hotel is located centrally near to restaurants and bus stop where you can hop on a bus for free. The Penang heritage site is just 10 minutes walk. It seems everything is accessible from this hotel.We walked around the town and discovered eating places, art paintings on walls. some seen on posters and souvenir shirts of Penang. We visited Penang Hill and Batu Ferringhi night market. The Chinatown night market also offers variety of items and street foods. I love this city; quaint,yet charming in its own way.

Reviewed March 27, 2016

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10.0
Exceptional
Melissa from Malaysia
Couple
Deluxe King Bed
Stayed 2 nights in July 2018

Superb Stay!”

Had a pleasant stay here in Merchant Hotel very friendly and professional front-office team check in and out was fast and thank you so much Mr Alif Akmal for personally attending us for changing room due to the clog bathroom they change us into bigger room with balcony! Breakfast was great (i love the hashbrown!) Clean and cold room high water pressure for a great shower! Will come back again soon! ❤️ Check in time is 3PM if you wish to check in early they will charge you RM50 for it. Deposits RM100 returnable during check out and heritage fee is chargeable RM2 per night. Parkings are available behind the hotel (1st come 1st served)

Reviewed July 25, 2018

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Dear Melissa Greetings from Merchant Hotel Penang ! It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay ! Hope to see you again. Regards, Iman ( Hotel Manager)

Responded July 30, 2018
Merchant Hotel
8.3
Excellent
Ang from Singapore
Group
Stayed 3 nights in December 2015

Amazing hotel except for breakfast”

Location, Condition of rooms, Affordability

Very pleasant stay, condition of rooms are excellent and location is prime. Only complaints are that the hotel's breakfast is quite horrendous. We did not expect a 5 star hotel international breakfast obviously, because of the affordable prices, but it is still quite unacceptable. Firstly, variety is very limited, only about 4 items. Other than those items, there are cheap quality cornflakes, some bread and 2 kinds of fruits. Secondly, the fruits (watermeleon and honeydew) that were served were actually already spoilt. It obviously smells and tastes sour. Informed the service staff and they changed it. Coffee provided is very bland and tasteless. Second complaint is that they keycards they provide for access to the rooms goes out of order frequently. During our 3 night stay, we have changed keycards for about 8 times. Although the service staff told us that is was due to us placing the keycard close to our phones, it was not the case because sometimes we do not even bring the keycards out and the same thing happens over and over. Was really frustrated. To be honest, if Merchant Hotel wants to be listed as a 4 star hotel and for me to agree with it, it would be for it to revamp its whole breakfast quality and quantity.

Reviewed January 10, 2016

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8.8
Excellent
Rishwaraj from Malaysia
Couple
Stayed 1 night in February 2016

Location, value for money.”

The hotel is all about value for money and location. Stressing on the location, the hotel is strategically located within walking distances to all the major attractions in Georgetown, Penang. The hotel itself is relatively new, hence it is clean, in good condition and has its own parking lots. The deluxe king room that I took is spacious, clean and has good facilities such as wifi, mini fridge, safe and a bath tub. The TV offers good channels selection as well. The hotel staffs are very friendly. The only issue I faced was a little encounter that I had with a cockroach that somehow manage to crawl out of the washroom's drainage. Managed to subdue and trap the cockroach under the waste bin but a shaken occupant may have faced a bigger issue. I have informed the hotel staff about this matter during checkout and hope they rectify this problem (easily rectifiable by installed a net over the drainage). Other than that, the hotel is definitely value for money in a very strategic location.

Reviewed February 06, 2016

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9.0
Exceptional
HAIQAL from Malaysia
Couple
Stayed 2 nights in March 2016

Excellent!!!”

Location. Friendly staffs. Cleanliness

Comfortable and great stay. The room need to have more sound proof as it's noisy in the morning or at night. You need to wait about 3 - 5 minutes with running waters on shower to get heated up, if this can be improved, it will be better. Breakfast need the most improvements. Nasi lemak without proper sambal is not called nasi lemak. Not sure what it's called if its served with sardin. Other than that, everything else is above expectation and I would certainly consider Merchant as my first choice on my next visit to Georgetown.

Reviewed March 08, 2016

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10.0
Exceptional
NAJIHAH from Malaysia
Solo traveler
Deluxe King Bed
Stayed 2 nights in June 2019

Excellent, friendly and clean”

Staff very friendly and helpful. Room clean and beautiful. Room no 2007. View very beautiful. Have iron and iron board inside the closet. Food for breakfast is good and variety. I will come again to penang and stay at merchant hotel

Reviewed June 28, 2019

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10.0
Exceptional
Sein from Myanmar
Family with teens
Stayed 5 nights in March 2017

Exceptional”

There is no words to tell you truth how we pleased to stay at Merchant Hotel. Everything is perfect. Staffs are very friendly and helpful. Cleanliness and room facilities are excellent. They keep two cold drinks in frig for complimentry gift. Breakfast is also good. We recommand to choose this hotel. Sein Lin Aung (Myanmar).

Reviewed April 08, 2017

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8.7
Excellent
Tan from Singapore
Solo traveler
Stayed 3 nights in September 2015

location n price is fine”

1-Nice hotel... 2-Good Location... 3-Room Price is fine

Staff helpful, tat good free dink in mini bar, break fast no good.... location good, next to hotel there is food court plenty of food to choose with Live Song, will be back to stay in Merchant Hotel... Three to fiive times yearly to Penang... usually l stay in CitiTel or BaBay view Hotel

Reviewed October 02, 2015

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8.8
Excellent
Rodney from United States
Family with young children
Stayed 3 nights in March 2016

Maybe the best budget hotel in Penang”

We spent 3 nights at Merchant Hotel and it was a very pleasant stay. The free buffet breakfast wasn't anything to write home about, but they had all the basics including baked eggs, very good whole wheat toast and fresh watermelon & fruit. Staff were very polite and friendly. Our room looked new. The location was handy with several nice restaurants nearby. We would definitely visit again and recommend to our friends.

Reviewed March 21, 2016

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8.7
Excellent
Brendan from Canada
Family with young children
Stayed 3 nights in October 2015

Great Stay”

Great price, comfortable room, amazing staff

Merchant was a fantastic value for money. The room was nice and it had a bathtub which was great for our daughter. The staff were very friendly and very helpful. The hotel is north of Old Town but within walking distance and there are some good restaurants nearby. The only below-average part of our stay wad the food. The free breakfast was decent, no compaints there, but we had dinner one night and the burgers (which received rave reviews) were not good. Other than that, it was an amazing stay.

Reviewed October 24, 2015

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9.2
Exceptional
Muhammad from Malaysia
Business traveler
Deluxe King Bed
Stayed 1 night in December 2019

In the heart of Georgetown ”

Everything i come to Penang, merchant always be my choice to stay, situated in the centre of Georgetown, so easy for me to look around just by a minute walk

Reviewed December 31, 2019

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9.6
Exceptional
Mohd from Malaysia
Family with young children
Deluxe King Bed
Stayed 2 nights in August 2020

Excellent”

It was 2nd time for us stay at Merchant Hotel.. First stay during our anniversary at Penang... Staffs are friendly.. Location are great.. Parking enough.. All 5 star...

Reviewed August 17, 2020

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9.6
Exceptional
Nazirah from Malaysia
Couple
Executive Twin Bed
Stayed 3 nights in December 2019

Exceptional”

The location of this hotel is very strategic, as it stays in the middle of Penang Island town, and easy access. Facilities wise, okay, as it is good for those finding a place to stay and has plans outside. Room was really spacious, big and comfortable! really love it! Food at the cafe is good, eventhough not many choices, but still, the best food is nasi lemak! Staffs are all friendly and helpful. Just need to improve on the entrance cleanliness as there's a lot of birds outside the hotel, and wifi connection. The connection was 'decent' but if can improve would be great! Overall, worth the price for a really good and affordable hotel. Thank you!

Reviewed December 27, 2019

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8.4
Excellent
Beng from Thailand
Group
Stayed 3 nights in April 2017

Good price point, great location”

The hotel is in a very good location, within Georgetown and is walking distance to a number of attractions but is still relatively quiet. Room cleanliness is generally satisfactory but a few of our rooms had minor small roaches and ants problems. No facilities onsite other than a small gym with a few treadmills and a multi function weights machine but the top floor boasts a small observation deck that has quite a good panorama of Georgetown. All in all, a very good deal for the price point.

Reviewed April 05, 2017

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8.7
Excellent
ISMAIL from Malaysia
Solo traveler
Stayed 2 nights in August 2015

Ambasador Hotel revisited!”

1.Location,2.Courteous receptionist and hotel staffs.3.Clean rooms and toilet

Use to patronise Ambasaddor Hotel in the late 70s early 80s.To my surprise Ambasaddor was rename Merchant Hotel,refurbishment was completed about two months ago.It was fabulous to see the revival of my old favourite joint! will definitely revisit Merchanct Hotel. To all staffs keep up the good work

Reviewed August 31, 2015

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8.4
Excellent
Kian from Singapore
Couple
Stayed 3 nights in January 2017

Good location, but not for light sleeperzZZ”

Excellent located along Penang Road, this hotel is just a walk to the nearest Red Garden (for dinner or supper). It is conveniently accessible to any area within Georgetown and even to Komtar (15mins walk). However, the room condition of this hotel is slightly old and not sound proof (sound of running tap from the next door, door opening and closing etc). The toilet has poor air ventilation especially after hot shower, it took a while to become cool again. Overall, it is a pleasant stay here with the good location and value for money. Thanks for having us.

Reviewed January 18, 2017

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